CN106960292A - A kind of operation flow monitoring system and method applied to Utilities Electric Co. - Google Patents

Abstract

The present invention provides a business process monitoring system and method applied to electric power companies. The system includes: a display layer, which is used for the user-oriented display interface of the system; a business layer, which includes a business management module, maintenance Management module, performance management module, monitoring management analysis module, alarm management module, indicator management module, knowledge management module, graphic element management module and system management module; database, the database is used for storage and management of system data; and data acquisition layer , the data collection layer is used to manage the data collected from various business systems. Realize the early warning of abnormalities and failures in the operation of the collaborative office business system, and construct a visual platform for system process and business management. Help system maintenance personnel to monitor and manage the system from three aspects: business, application, and performance, so that the level of system maintenance and management can be improved.

Description

A business process monitoring system and method applied to electric power companies

technical field

The invention belongs to the field of smart grids, and in particular relates to a business process monitoring system and method applied to electric power companies.

Background technique

As one of the eight major business applications of the SG186 project, the collaborative office system completed the design and development of the system during the 11th Five-Year Plan period, and it was fully promoted and implemented in the power company. The overall level of office informatization has achieved a great leap from office automation to collaborative office. The multi-level paperless office is realized by using the collaborative office system, which improves the collaborative work ability and realizes knowledge accumulation and sharing.

With the comprehensive coverage of the collaborative office system and the deepening of the application, the focus of the collaborative office system has gradually shifted from system functionality and practicability to system comprehensive capabilities, comprehensive monitoring of system performance, stability, and security, and timely detection and resolution. System application issues, in order to adapt to this change, it is necessary to establish a project to carry out collaborative office system business process monitoring research and development and deepen the application work.

Due to the large number of users, multiple levels, and high frequency of use of the collaborative office system, problems in the system have a wide range of impacts. Judging from the operation and maintenance experience of Fujian Electric Power in recent years, most of the energy in the operation and maintenance work is spent on locating the problem and reproducing the problem scenario, while the time spent on actually solving the problem is less than 20% of the entire operation and maintenance work.

In view of the problems encountered in the process of using and maintaining the collaborative office system, in order to better promote the system application and improve the operation and maintenance capabilities of the collaborative office system, it is urgent to establish a monitoring system for the operation status of the collaborative office system to realize the monitoring of business and application. , Performance status for all-round, visual monitoring.

Contents of the invention

The purpose of the present invention is to provide a business process monitoring system and method applied to electric power companies.

The present invention adopts the following technical solutions to realize: a business process monitoring system applied to electric power companies, characterized in that it includes:

Presentation layer, the presentation layer is used for the user-oriented display interface of the system; business layer, the business layer includes business management module, maintenance management module, performance management module, monitoring management analysis module, alarm management module, index management module, knowledge A management module, a graphic element management module and a system management module; a database, the database is used for storage and management of system data; and a data collection layer, the data collection layer is used for managing data collected from various business systems.

The present invention also provides a business process monitoring method applied to electric power companies, which is characterized in that it includes the following steps: S1: monitor and track the execution of key module business processes based on the collaborative office system; Track and analyze the business data of the modules; S3: According to the national regulations, monitor the application indicators of the main modules according to the practical requirements of the collaborative office system of provincial companies, directly managed units, and prefectural and municipal bureaus, and implement the system practicality of each unit Comprehensive assessment and evaluation of index data; S4: Monitor user behavior, and record and analyze user operation behavior and operating habits of the collaborative office system; the analysis results are used as basic data to customize special interface information for key users, which is convenient for users to use .

The invention takes the cooperative office system as a pilot point, and realizes early warning of abnormalities and failures in the operation of the collaborative office business system by monitoring key business and processes in the system, and constructs a visual platform for system process and business management. Help system maintenance personnel to monitor and manage the system from three aspects: business, application, and performance, so that the level of system maintenance and management can be improved.

Description of drawings

Figure 1 is a schematic diagram of the overall structure of the present invention.

Fig. 2 is a schematic structural diagram of the service layer of the present invention.

Fig. 3 is a schematic diagram of data collection in the present invention.

detailed description

The present invention will be further explained below in conjunction with the accompanying drawings and specific embodiments.

The present invention provides a business process monitoring system applied to electric power companies, which includes: a presentation layer, the presentation layer is used for the user-oriented display interface of the system; a business layer, the business layer includes a business management module, a maintenance management module, Performance management module, monitoring management analysis module, alarm management module, index management module, knowledge management module, graph element management module and system management module; database, the database is used for storage and management of system data; and data acquisition layer, the The data collection layer is used to manage the data collected from various business systems. Refer to FIG. 1 for a schematic diagram of the principle structure of the present invention.

The core business of process business monitoring is to help system maintenance personnel conduct comprehensive monitoring and analysis of important business systems in terms of business, maintenance, and performance, and assist operation and maintenance personnel to better manage and maintain the system. Improve the ability and efficiency of operation and maintenance system fault location and processing by establishing a knowledge base. Refer to Figure 2 for a schematic diagram of the business layer structure.

1) Business management module

Monitor and analyze the application of business systems. Main services include: business process tracking, business volume analysis, processing time limit analysis, and business application evaluation.

ØBusiness process tracking: monitor and track the processes initiated in the system.

ØBusiness volume analysis: monitor the business volume generated by each module in the system.

Ø Processing time limit analysis: analyze and count the business processing overrun of each process node.

ØBusiness application evaluation: monitor whether the business system meets the practical standard.

2) Maintenance management module

Monitor and warn of abnormalities or failures in the business system. The main business includes: process exception monitoring, document exception monitoring, pending exception monitoring, and account exception monitoring.

Process exception monitoring: monitor and alert the total abnormal process of the business system.

Document anomaly monitoring: monitor and alert the anomalies existing in the document processing process in the business system.

To-do abnormal monitoring: monitor and alert the abnormal to-do transactions in the business system.

Abnormal account monitoring: monitor and prompt accounts with abnormal behavior in the business system.

3) Performance management module

Monitor and alert the performance of servers, middleware, databases, hosts and the system itself that support the business system. The main business includes: system operation monitoring, application server monitoring, database monitoring, host monitoring.

System operation monitoring: monitor and alert the performance and operation of the business system.

Application server monitoring: monitor and alert the performance of the application server where the business system is located.

Database monitoring: Monitor and alert the performance indicators of the database.

Host monitoring: monitor and alert the performance of hosts running business.

4) Knowledge management module

Realize the accumulation of knowledge and experience in the daily maintenance of business systems, and provide a reference for quickly eliminating similar problems. The main functions include: standard fault management, fault impact analysis, and solution management.

Standard fault management: organize and define common system alarm information and fault information to form a standardized fault description.

Fault impact analysis: Based on daily maintenance experience, the impact range and grade model of different faults are established.

Solution management: Every fault and problem solved can form a solution and add it to knowledge management, so as to quickly eliminate and solve similar problems in the future.

5) Operation and maintenance management analysis and report module

The information on business management, maintenance management, and performance management topics can be regularly analyzed and counted to form management reports.

The display layer, namely the personal work desktop, provides a unified work interface and display style for the users of the business monitoring system. The interface can be customized according to the individual needs of different user roles to form a work desktop that integrates different roles. It can also be integrated and displayed according to the individual needs of different user roles, and different display panels can be displayed for roles with different permissions.

The present invention also provides a business process monitoring method applied to electric power companies, which is characterized in that it includes the following steps: S1: monitor and track the execution of key module business processes based on the collaborative office system; Track and analyze the business data of the modules; S3: According to the national regulations, monitor the application indicators of the main modules according to the practical requirements of the collaborative office system of provincial companies, directly managed units, and prefectural and municipal bureaus, and implement the system practicality of each unit Comprehensive assessment and evaluation of index data; S4: Monitor user behavior, and record and analyze user operation behavior and operating habits of the collaborative office system; the analysis results are used as basic data to customize special interface information for key users, which is convenient for users to use .

Where S1 includes the following steps:

S11: Monitor the number of processes at each node of each process type in each module and the average execution time of the process, and display the overall situation of different types of processes in each module;

S12: Monitor and track the process node status, processor, node start time, end time, node processing time, and process total time of each executed process in the key module;

S13: Retrieve and query the monitoring process in the main module according to keywords;

S14: Assist system managers to analyze and locate problems in process execution from the perspective of business management.

Business data statistics include: statistics on the number of official documents in different states in the official document management module, such as the number of newly added, approved, issued, and completed documents in the official document management module, the number of documents issued on the day, the number of documents received on the day, etc.; file management Statistical analysis of the number of file entries and file cases of the module; statistical analysis of the conference release volume of the conference management module; statistical analysis of the release volume of memorabilia; statistics of the information submission volume and information release volume of the information collection and editing module Analysis; conduct statistical analysis on the comprehensive and coordinated electronic bulletin release volume, daily vehicles, and daily processing volume.

According to the regulations (State Grid Office Document [2010] No. 71), the application indicators of the main modules are monitored according to the practical requirements of the collaborative office system of provincial companies, directly managed units, and prefectural and municipal bureaus, and the system practicality of each unit is monitored. Index data for comprehensive assessment and evaluation. Specifically, it includes: comparing the number of documents received and issued under the official document management module of each unit, the number of issued documents, and the number of signed reports that have been drafted and operated under the process; Comparing the number of supervisors for process operation; the number of meeting plans registered or approved under the meeting management module of each unit, the number of planned meeting approvals that drafted and carried out process operations, the number of unplanned meeting approvals that were drafted and carried out process operations, and the number of approved meetings Publish the volume of internal meetings for comparison; compare the number of letters and incoming calls registered on duty under the on-duty management module of each unit, the volume of registered on-duty logs, the amount of published daily information, and the amount of major events released; compare the information of each unit Comparing the number of submitted information manuscripts, the number of finalized or published electronic publications under the contribution module; The number of letters and visits, the number of business trips drafted and operated, the number of car applications drafted and operated, the number of purchase applications and material picking applications drafted and operated, the number of registered leadership schedules, the major activities drafted and operated The total number of organizational plans is compared; the number of uploaded and shared knowledge of the unit under the knowledge management and file management modules of each unit, the total number of files that the unit has included in the archives this year, the query frequency of the unit's files, and all linked files in the total number of files Compare the number of electronic original texts; compare the number of process instances initiated by each unit, the average processing time of instances, the average waiting time of instances, and the number of tasks created by the unit.

User behavior monitoring can realize the record and analysis of user operation behavior and operation habits of the collaborative office system. The analysis results can be used as basic data to customize special interface information for key users, which is convenient for users to use. Specifically include: record the frequently used pages of key users, the names of commonly used modules, commonly used functions, and specific operating procedures; record the abnormalities and alarms that occur when key users use the collaborative office system; regularly monitor the behavior of key users in using the system Statistical analysis of features, such as frequently visited pages, frequently used operations, frequently used functions, and system page response, etc.

The present invention also includes maintenance and management of the system; realizes full-process monitoring of the collaborative office system, records and visually displays abnormalities and faults generated in the system, and at the same time provides alarm prompts, so that operation and maintenance personnel can quickly locate and deal with problems. Specifically include the following:

Process exception monitoring

Monitor the faults, abnormalities and performance conditions in the collaborative office system, and at the same time, according to the urgency of the process abnormality and the scope of influence, it will give a corresponding level of alarm prompt.

Monitor and warn of process failures such as process conflicts in each module, process termination without reason, and process agent execution and storage errors;

When the user uses the system process, it can monitor the user's operation and process flow performance problems in real time, and timely discover the performance bottleneck of the system during use;

Regularly conduct statistical analysis on process exceptions, failures, and performance problems, and assist operation and maintenance personnel to improve system functions and program performance.

Document exception monitoring

The documents in the collaborative office system are monitored, and according to the urgency of document abnormalities and the scope of influence, alarms of corresponding levels are issued.

Monitoring and alarming of documents that cannot be opened normally, so that maintenance personnel can deal with them in a timely manner;

Monitor and warn the document field in the main module that exceeds the 32K limit information, and prevent possible abnormal failures;

Monitor and alert information such as the document processor being empty, missing key fields, and special characters in the document. The system management personnel will promptly feed back the information to the document processor according to the alarm content, and control document errors from the source;

Regularly conduct statistical analysis on the abnormal number of documents, fault sources, fault types, fault occurrence trends and other data.

To-Do Exception Monitoring

Monitor pending information, record and give an alarm when abnormal pending information occurs.

Monitor and alarm the to-dos with error prompts when they are opened and the to-dos with empty information, so that maintenance personnel can deal with them in a timely manner without affecting the use of users, and then find out the root cause of the fault and solve it to reduce the recurrence of abnormal faults the probability of occurrence;

Monitor and alert the situation that has been processed but does not disappear, so that system maintenance personnel can track and investigate the abnormality and solve it as soon as possible;

Regularly conduct statistical analysis on the number of exceptions to be handled, fault types, fault occurrence trends and other data.

Preferably also includes account abnormality monitoring

The system account can be monitored, and when there is abnormal account information, it will record and give an alarm.

Monitor and alert accounts that have not changed their initial passwords to reduce the risk of account fraudulent use;

Monitor and give an alarm to accounts that have entered wrong passwords multiple times in a row to prevent account theft;

Monitor and alert the accounts that need to be deactivated after the personnel are transferred, and remind the system administrators to deactivate such accounts in time;

Regular statistical analysis of account abnormal data, such as abnormal number, type, trend, etc., to ensure that the security and reliability of the system meet the expected management goals.

The invention also includes performance management

The performance of application servers, databases, middleware, hosts, and collaborative office systems may affect the stable operation of the collaborative office system. Therefore, it is necessary to monitor such resources to ensure that the system continues to be in a healthy operating state. And through the realization of event prediction and alarm, actively manage and optimize resources, so as to minimize the risk of affecting the normal operation of the system. It mainly includes the following contents:

System Operation Monitoring

Monitoring records and statistics of the average loading time of the homepage of the office automation, the average loading time of the core functions of the main modules, and the average opening time of the document;

Monitor and record the number of system session connections, the number of system registered users, the number of online users, the cumulative number of visitors, the number of logins on the day, and the normal operation time of the server;

Monitor whether the official document transmission interface, IMS interface, archiving interface, and knowledge management archiving interface are operating normally;

Regularly conduct statistical analysis on system operation information, indicator information, and alarm information.

Application Server Monitoring

It can monitor Domino server-related indicators, including the number of online users, JVM memory, HTTP private memory, HTTP thread number, timing agent status, key configuration of server documents, key configuration of Notes.ini, etc.

Can monitor the operating system version, CPU, memory, storage, etc. usage of the server;

Regularly conduct statistical analysis on application server operation information, indicator information, and alarm information.

database monitoring

Can monitor the usage of names.nsf library, log.nsf usage and log information;

It can monitor database information such as damaged databases, large-capacity databases, large-volume databases, and databases that need to be compressed;

Regularly conduct statistical analysis on database operation information, indicator information, and alarm information.

host monitoring

Can monitor host, model, CPU information, memory size, operating system version, number of disks and disk size and other indicators;

Can monitor host-related indicator information, including CPU average utilization, memory utilization, disk space utilization, running time, process number, process name, process CPU utilization, process memory utilization, process status, process start time, process running Duration, network and port, etc.;

Regularly perform statistical analysis on the running information, indicator information, and alarm information of the host.

The invention also includes graphic element management

In order to realize the visual monitoring of the business, maintenance and performance of the collaborative office system, it is necessary to draw and manage the model of the business system. The tool should show the relationship and dependency among systems, equipment, and related resources, and provide a basis for fault location and business domain impact analysis. It mainly includes the following contents:

graphics management

The system can provide a wealth of common graphic elements, which can be used for drawing, editing, and displaying business system models.

Graphical elements should include:

Resource graphics: graphics such as servers, hosts, databases, middleware, routers, firewalls, switches, etc.;

Link relationship graphics: such as deployment relationships, dependencies, network connections, storage connections, etc.;

Management topology graphics: such as buildings, computer rooms, cabinets, Internet, enterprise internal network and other graphics;

Commonly used maps: such as maps of China, maps of Fujian Province, maps of Fujian City, etc.;

model drawing

According to the system architecture, deployment mode, dependencies, etc. of the business system, the corresponding business model, flow chart, etc. can be drawn.

Model drawing tools should include functions such as adding, editing, deleting, replacing resource pictures, importing business model diagrams, and exporting business model diagrams, and are easy to operate and maintain.

device association

It is necessary to associate equipment information with model graphics to provide a basis for system fault location and business domain impact analysis.

An easy-to-use configuration modification tool should be provided to enable maintenance managers to flexibly configure and modify view information.

The present invention needs to display the abnormalities and performance problems generated during the operation of the collaborative office system through alarm prompts, so the alarm needs to be able to support flexible configuration, so that maintenance and management personnel can complete alarm settings that meet the status quo.

Alarms should be set according to indicators to notify operation and maintenance personnel of reports in different states when resources are running, and to meet the needs of different roles through the definition of alarm rule formulas and flexible configuration of alarm policies.

Warning principle

Real-time: Ensure that key alarm information is reported in a timely manner.

Accuracy: Ensure that alarm information is accurately reported according to the module, resource, and level to which it belongs.

Alarm configuration: Provides flexible parameter configuration to ensure strong adaptability of alarm management.

Alarm classification

Alarms should be managed by grading and classification, and maintenance managers can set alarm levels.

Alarm definition

Maintenance and management personnel can set corresponding alarm information according to fault conditions and index attributes.

Alarm display

Alarm information should include but not limited to: alarm type, alarm level, alarm status, alarm source, alarm title, alarm content, resource name, IP address, alarm occurrence time, alarm last occurrence time, cumulative number of alarms, alarm confirmation time , The time when the alarm is cleared;

The alarm information can be sorted according to the alarm level and alarm occurrence time, and the user can choose the corresponding sorting method according to his needs;

The alarm information can be processed to realize the upgrade, downgrade, and confirmation of the alarm, the alarm that does not affect the system performance can be ignored, and the alarm that has been processed can be cleared;

Repeated alarms can be compressed into one record, and the cumulative number of alarms and the last occurrence time of the alarms are updated.

data collection

For the data collection of the collaborative office system, the information of the business system should be collected by the data collector placed inside the business system without affecting the normal use of the system.

The collected information should include: system business, process, performance, logs, abnormal data, etc.

After the collection is completed, the data is uniformly sent to the data message interface of the business process system. After the business process system collects the monitoring data, it sends it to the rule engine to format the data.

See Figure 3 for a schematic diagram of the main principle structure.

Data collection: The system collects the business, process, performance, log, and abnormal data of the system through the data collection module deployed in each business system, and sends the data message interface of the process business system uniformly after the collection.

Data reception: The system centrally collects monitoring data from various business systems through the message bus, and sends it to the rule engine to format the data.

Data processing: associate, filter, and compress data from various business systems to make the data comply with business implementation and display rules, and then store them in the real-time database.

Data storage: Data is stored in the real-time database and historical database successively according to the theme. The real-time database provides data sources for real-time monitoring and alarming, so as to improve the timeliness of monitoring and display. Historical data is used for analysis and report output.

The above are the preferred embodiments of the present invention, and all changes made according to the technical solution of the present invention, when the functional effect produced does not exceed the scope of the technical solution of the present invention, all belong to the protection scope of the present invention.

Claims (8)

1. A business process monitoring system applied to electric power companies, characterized in that: comprising: A presentation layer, the presentation layer is used for the user-oriented display interface of the system; A business layer, the business layer includes a business management module, a maintenance management module, a performance management module, a monitoring management analysis module, an alarm management module, an index management module, a knowledge management module, a graph element management module and a system management module; A database, which is used for storage and management of system data; And a data collection layer, where the data collection layer is used to manage the data collected from various business systems. 2. The business process monitoring system applied to electric power companies according to claim 1, characterized in that: the business management module is used to record business process information, data information, user behavior information and processing information for subsequent statistics Analysis provides basic data; The maintenance management module is used to record abnormal and fault information in the system, and give an alarm in time to ensure that the system abnormal problem is eliminated, so that the system can maintain normal operation; The performance management module monitors the performance of servers, middleware, databases, hosts and the system itself that support the business system to ensure that the system is continuously in a healthy operating state, realizes healthy system operation, event prediction and reminders, and reduces system operating risks; The monitoring management analysis module performs query, statistics and analysis on the operation status of the business system, business system maintenance management and resource performance management, and displays them in the form of graphics and reports; The alarm management module sets the report according to the indicator to notify the operation and maintenance personnel of different states when the resource is running, and meets the needs of different roles through the definition of the alarm rule formula and the flexible configuration of the alarm strategy; The resource parameters provided by the index management module and user-defined index formulas provide a basis for system monitoring and alarming; The knowledge management module realizes the accumulation of knowledge and experience in the daily maintenance of the business system, and provides reference for and elimination of similar problems; The graph element management module draws the business model, shows the relationship between resources and equipment, and provides a basis for fault location and business domain impact analysis; The system management module realizes the management of personnel, roles, rights, data transmission, parameter configuration setting and other basic functions. 3. A business process monitoring method applied to an electric power company, characterized in that, comprising the following steps: S1: Monitor and track the execution of key module business processes based on the collaborative office system; S2: Tracking and analysis based on the business data of the main modules of the collaborative office system; S3: In accordance with national regulations, monitor the application indicators of the main modules according to the practical requirements of the collaborative office system of provincial companies, directly managed units, and prefectural and municipal bureaus, and conduct a comprehensive assessment and evaluation of the system practical indicator data of each unit; S4: Monitor user behavior, and record and analyze user operation behavior and operating habits of the collaborative office system; the analysis results are used as basic data to customize special interface information for key users, which is convenient for users to use. 4. The business process monitoring method applied to electric power companies according to claim 3, wherein S1 comprises the following steps: S11: Monitor the number of processes at each node of each process type in each module and the average execution time of the process, and display the overall situation of different types of processes in each module; S12: Monitor and track the process node status, processor, node start time, end time, node processing time, and process total time of each executed process in the key module; S13: Retrieve and query the monitoring process in the main module according to keywords; S14: Assist system managers to analyze and locate problems in process execution from the perspective of business management. 5. The business process monitoring method applied to electric power companies according to claim 3, characterized in that: also comprising the following steps: S4: Monitor the whole process of the collaborative office system, record the abnormalities and faults generated in the system and display them visually, and at the same time give alarm prompts, so that the operation and maintenance personnel can quickly locate and deal with the problems; Specifically include the following steps: S41: Monitor the faults, abnormalities and performance conditions in the collaborative office system, and at the same time, according to the urgency of the process abnormality and the scope of influence, give corresponding levels of alarm prompts; S42: Monitor the documents in the collaborative office system, and give corresponding levels of alarm prompts according to the urgency and scope of document abnormalities; S43: Monitor the pending information, record and give an alarm when abnormal pending information occurs. 6. The business process monitoring method applied to electric power companies according to claim 3, characterized in that: it also includes the following step S5: monitoring the hardware structure of the system, and actively managing resources by realizing event prediction and alarming and optimization. 7. The business process monitoring method applied to electric power companies according to claim 3, characterized in that: for repeated alarms compressed into one record, the cumulative number of alarms and the last occurrence time are updated and displayed. 8. The business process monitoring method applied to electric power companies according to claim 3, characterized in that: data acquisition in the monitoring process comprises the following steps: Through the data acquisition module deployed in each business system, the business, process, performance, log, and abnormal data of the system are collected, and after the collection is completed, the data message interface of the process business system is sent uniformly; Centrally collect monitoring data from various business systems through the message bus, and send it to the rule engine to format the data; Correlate, filter, and compress data from various business systems to make the data comply with business implementation and display rules, and then store them in the real-time database; the real-time database provides data sources for real-time monitoring and alarms to improve the timeliness of monitoring and display; history The data is used for analysis and report output.