CN112418769A - Express delivery confirmation registration method, device and equipment - Google Patents
Express delivery confirmation registration method, device and equipment Download PDFInfo
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- CN112418769A CN112418769A CN202011439124.1A CN202011439124A CN112418769A CN 112418769 A CN112418769 A CN 112418769A CN 202011439124 A CN202011439124 A CN 202011439124A CN 112418769 A CN112418769 A CN 112418769A
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- 238000012790 confirmation Methods 0.000 title claims abstract description 82
- 238000000034 method Methods 0.000 title claims abstract description 48
- 238000004590 computer program Methods 0.000 claims description 9
- 230000008569 process Effects 0.000 abstract description 10
- 230000006870 function Effects 0.000 description 3
- 238000006467 substitution reaction Methods 0.000 description 3
- 238000010586 diagram Methods 0.000 description 2
- 230000004075 alteration Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
Abstract
The invention relates to an express delivery confirmation registration method, device and equipment, belonging to the technical field of express delivery, wherein the express delivery confirmation registration method, device and equipment are used for judging whether a delivery date of a to-be-delivered piece is a preset specific date or not; if the delivery date is the preset specific date, carrying out delivery confirmation on the contact person to be delivered according to a preset reference to obtain a confirmation result; if the confirmation result is inconvenient to receive, the to-be-dispatched piece is recorded as a problem piece, so that the to-be-dispatched piece is dispatched and confirmed, and if the receiver is inconvenient to receive, the to-be-dispatched piece is automatically marked as the problem piece, so that the process of inquiring and registering the problem piece by the call of the courier is saved.
Description
Technical Field
The invention belongs to the technical field of express delivery, and particularly relates to an express delivery confirmation registration method, device and equipment.
Background
With the development of economy, express delivery gradually becomes an indispensable ring in the existing life. In daily work, many people select a delivery address as an office building in order to facilitate delivery.
At present, when a courier takes a package with an address of which the receiving address is an address which is uncertain whether the goods can be conveniently received or not on weekends such as office buildings, business circles and the like on weekends, the courier needs to actively dial a call to contact a receiver to confirm whether the goods can be received or not. If the receiver replies that the goods can be received, the courier will send the package; if the recipient returns an inconvenient pickup, the courier will manually register the package as a problem. The process of telephone inquiry and registration of problem pieces brings inconvenience to couriers.
Disclosure of Invention
In order to at least solve the problems in the prior art, the invention provides an express delivery confirmation registration method, device and equipment, so that delivery confirmation of an express to be delivered is realized actively, and the processes of inquiry by a courier telephone and registration of problem pieces are saved.
The technical scheme provided by the invention is as follows:
on one hand, the express delivery confirmation registration method comprises the following steps:
judging whether the delivery date of the to-be-delivered piece is a preset specific date or not;
if the delivery date is the preset specific date, carrying out delivery confirmation on the contact person to be delivered according to a preset reference to obtain a confirmation result;
and if the confirmed result is that the receiving is inconvenient, recording the to-be-dispatched piece as a problem piece.
Optionally, the sending confirmation of the contact person to be sent according to a preset reference includes:
acquiring a receiving address area of the to-be-dispatched piece, and dispatching the contact person of the to-be-dispatched piece according to the receiving address area; or the like, or, alternatively,
and acquiring a temporary storage position of the receiving address of the to-be-dispatched piece, and dispatching the contact person of the to-be-dispatched piece according to the temporary storage position.
Optionally, the presetting of the specific date includes: national statutory holidays.
Optionally, the method further includes: acquiring a contact way of the to-be-dispatched piece;
the sending confirmation of the contact person to be sent comprises the following steps:
and contacting the contact person according to the contact way, and determining whether the contact person is convenient to receive the dispatch on the dispatch date.
Optionally, the contacting the contact includes: intelligently calling the contact person based on preset telephone content;
the obtaining the confirmation result comprises:
receiving reply content of the contact;
and identifying the reply content based on a voice recognition technology, and confirming the confirmation result when the reply content contains a preset confirmation phrase.
Optionally, the method further includes: storing the reply content;
after the obtaining the confirmation result, further comprising:
and receiving a listening instruction, and playing the stored reply content according to the listening instruction.
Optionally, the method further includes:
receiving a setting request;
and setting the preset telephone content according to the setting request.
In still another aspect, a courier delivery confirmation registration apparatus includes: the system comprises a judging module, a contact confirming module and a recording module;
the judging module is used for judging whether the delivery date of the to-be-delivered piece is a preset specific date or not;
the contact confirmation module is used for confirming delivery of the contact person to be delivered according to a preset reference when the delivery date is the preset specific date, and obtaining a confirmation result;
and the recording module is used for recording the to-be-dispatched piece as a problem piece when the confirmation result is inconvenient to receive.
Optionally, the contact confirmation module is configured to obtain a receiving address area of the to-be-sent piece, and perform sending confirmation on the contact person of the to-be-sent piece according to the receiving address area; or obtaining a temporary storage position of the receiving address of the to-be-dispatched piece, and dispatching the contact person of the to-be-dispatched piece according to the temporary storage position.
In still another aspect, a courier delivery confirmation registration apparatus includes: a processor, and a memory coupled to the processor;
the memory is used for storing a computer program, and the computer program is at least used for executing the express delivery confirmation registration method;
the processor is used for calling and executing the computer program in the memory.
The invention has the beneficial effects that:
according to the express delivery confirmation registration method, device and equipment provided by the embodiment of the invention, whether the delivery date of the to-be-delivered express is a preset specific date is judged; if the delivery date is the preset specific date, carrying out delivery confirmation on the contact person to be delivered according to a preset reference to obtain a confirmation result; if the confirmation result is inconvenient to receive, the to-be-dispatched piece is recorded as a problem piece, so that the to-be-dispatched piece is dispatched and confirmed, and if the receiver is inconvenient to receive, the to-be-dispatched piece is automatically marked as the problem piece, so that the process of inquiring and registering the problem piece by the call of the courier is saved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a schematic flow chart of an express delivery confirmation registration method according to an embodiment of the present invention;
fig. 2 is a schematic structural view of an express delivery confirmation registration apparatus according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an express delivery confirmation registration apparatus according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the technical solutions of the present invention will be described in detail below. It is to be understood that the described embodiments are merely exemplary of the invention, and not restrictive of the full scope of the invention. All other embodiments, which can be derived by a person skilled in the art from the examples given herein without any inventive step, are within the scope of the present invention.
In order to at least solve the technical problem provided by the invention, an embodiment of the invention provides express delivery confirmation registration.
Fig. 1 is a schematic flow chart of an express delivery confirmation registration method according to an embodiment of the present invention, and referring to fig. 1, the method according to the embodiment of the present invention may include the following steps:
s11, judging whether the delivery date of the to-be-delivered piece is a preset specific date or not.
In a specific implementation process, a courier of a certain express company can be defined to perform express delivery confirmation registration on a to-be-delivered piece by using the express delivery confirmation registration method provided by the application.
For example, when a delivery is performed, the express delivery system may automatically determine whether the delivery date of the to-be-delivered item is a preset specific date, for example, the preset specific date is a national legal holiday. When the courier dispatches, the system acquires the national legal holiday and judges whether the current dispatching date is the national legal holiday. It should be noted that the national legal holidays are only listed for the preset specific dates, and are not limited, and may also be any of tuesday, wednesday, or numbers 15 and 12, which are not described herein in detail, and the courier may set the dates according to the needs. In the invention, a method for confirming and registering express delivery is explained by taking national legal festivals and holidays as an example.
And S12, if the dispatching date is the preset specific date, confirming the dispatching of the contact person to be dispatched according to the preset reference, and obtaining a confirmation result.
And S13, if the result is confirmed to be inconvenient for receiving, recording the piece to be dispatched as a problem piece.
For example, after judging that the current dispatch date is the national legal holiday, the system can contact the contact to be dispatched according to a preset reference so as to determine whether to dispatch the current dispatch date. And when the confirmation result is that the piece is not sent, recording the piece to be sent as a problem piece.
Optionally, in some embodiments, the sending confirmation of the contact to be sent according to a preset reference includes: acquiring a receiving address area of the to-be-dispatched piece, and confirming the dispatching of the contact person of the to-be-dispatched piece according to the receiving address area; or, acquiring a temporary storage position of the receiving address of the to-be-dispatched piece, and dispatching and confirming the contact person of the to-be-dispatched piece according to the temporary storage position.
Optionally, in some embodiments, the method further includes: acquiring a contact way of a to-be-dispatched piece;
the method for confirming delivery of the contact to be delivered comprises the following steps:
and according to the contact way, contacting the contact person, and determining whether the contact person is convenient to receive the dispatch on the dispatch date.
Optionally, in some embodiments, contacting the contact includes: based on preset telephone content, intelligently calling the contact person;
obtaining a confirmation result, comprising:
receiving reply content of the contact;
and identifying the reply content based on a voice recognition technology, and confirming a confirmation result when the reply content contains a preset confirmation phrase.
For example, if the delivery address of the to-be-delivered item is an office building, and the delivery date is a weekday, it is very likely that the receiver does not work, and the office building cannot receive the item, at this time, the system judges that the current delivery date is a national legal holiday, obtains the contact way of the contact according to the delivery information, calls the contact to inquire, for example, the inquiry content can be 'you good, express in the middle, you have a quick dispatch with an address of XXX to be delivered, asks to ask you can receive the item at holiday time', and after the reply of the contact is obtained, identifies keywords in the reply content based on a voice recognition technology, such as 'can' conveniently 'and can receive the item', and confirms that the receiver can receive the item; if the information of 'impossible', 'inconvenient', 'unable to receive', 'rest', 'nobody' and the like is identified, the to-be-dispatched piece is marked as a problem piece if the condition that the receiver is inconvenient to receive is confirmed.
In the confirmation process, for convenience of operation, the confirmation of the next area may be performed after confirming the person in the same area according to the receiving area of the receiver. Or the temporary storage positions can be confirmed according to the receiving area, and the express mails in the same temporary storage position are used as the same batch for confirmation.
Optionally, in some embodiments, the method further includes: receiving a setting request; and setting the preset telephone content according to the setting request.
For example, the courier can set preset telephone content according to the requirement, edit the telephone content when the addresses are different or the courier is dispatched according to the temporary storage point, such as "you are good, zhongtong express delivery, you have a courier with an address XXX to be dispatched, ask for a question to place the courier at the temporary storage point XX, or do so".
Optionally, in some embodiments, the method further includes: storing the reply content;
after obtaining the confirmation result, the method further comprises: and receiving a listening instruction, and playing the stored reply content according to the listening instruction.
For example, in order to facilitate the courier to confirm the reply content, the placement of the mark is wrong, the reply content can be stored after the contact replies, and the courier can listen to the stored reply content at a fixed time or at a convenient time to confirm whether the reply content is a problem piece.
According to the express delivery confirmation registration method provided by the embodiment of the invention, whether the delivery date of the to-be-delivered express is a preset specific date is judged; if the delivery date is a preset specific date, carrying out delivery confirmation on the contact person to be delivered according to a preset reference, and obtaining a confirmation result; if the receiving person is inconvenient to receive, the to-be-dispatched piece is recorded as a problem piece, so that the to-be-dispatched piece is dispatched and confirmed, and if the receiving person is inconvenient to receive, the to-be-dispatched piece is automatically marked as the problem piece, so that the process of inquiring and registering the problem piece by the call of the courier is saved.
Based on a general inventive concept, the embodiment of the invention also provides an express delivery confirmation registration device.
Fig. 2 is a schematic structural diagram of an express delivery confirmation registration apparatus according to an embodiment of the present invention, and referring to fig. 2, the apparatus according to the embodiment of the present invention may include the following structures: a judging module 21, a contact confirming module 22 and a recording module 23;
the judging module 21 is configured to judge whether a delivery date of the to-be-delivered item is a preset specific date;
the contact confirmation module 22 is configured to perform sending confirmation on the contact person to be sent according to a preset reference when the sending date is a preset specific date, and obtain a confirmation result;
and the recording module 23 is used for recording the piece to be sent as a problem piece when the result of the confirmation is inconvenient to receive.
Optionally, the contact confirmation module 22 is configured to obtain a receiving address area of the to-be-sent piece, and perform sending confirmation on the contact person of the to-be-sent piece according to the receiving address area; or, acquiring a temporary storage position of the receiving address of the to-be-dispatched piece, and dispatching and confirming the contact person of the to-be-dispatched piece according to the temporary storage position.
With regard to the apparatus in the above-described embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the method, and will not be elaborated here.
The express delivery confirmation registration device provided by the embodiment of the invention judges whether the delivery date of the to-be-delivered express is a preset specific date; if the delivery date is a preset specific date, carrying out delivery confirmation on the contact person to be delivered according to a preset reference, and obtaining a confirmation result; if the receiving person is inconvenient to receive, the to-be-dispatched piece is recorded as a problem piece, so that the to-be-dispatched piece is dispatched and confirmed, and if the receiving person is inconvenient to receive, the to-be-dispatched piece is automatically marked as the problem piece, so that the process of inquiring and registering the problem piece by the call of the courier is saved.
Based on a general inventive concept, the embodiment of the invention also provides express delivery confirmation registration equipment.
Fig. 3 is a schematic structural view of an express delivery confirmation registration apparatus according to an embodiment of the present invention, and referring to fig. 3, an express delivery confirmation registration apparatus according to an embodiment of the present invention includes: a processor 31, and a memory 32 connected to the processor.
The memory 32 is used for storing a computer program, and the computer program is at least used for the express delivery confirmation registration method described in any one of the above embodiments;
the processor 31 is used to invoke and execute the computer program in the memory.
The above description is only for the specific embodiments of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present invention, and all the changes or substitutions should be covered within the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the appended claims.
It is understood that the same or similar parts in the above embodiments may be mutually referred to, and the same or similar parts in other embodiments may be referred to for the content which is not described in detail in some embodiments.
It should be noted that the terms "first," "second," and the like in the description of the present invention are used for descriptive purposes only and are not to be construed as indicating or implying relative importance. Further, in the description of the present invention, the meaning of "a plurality" means at least two unless otherwise specified.
Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process, and alternate implementations are included within the scope of the preferred embodiment of the present invention in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the present invention.
It should be understood that portions of the present invention may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
It will be understood by those skilled in the art that all or part of the steps carried by the method for implementing the above embodiments may be implemented by hardware related to instructions of a program, which may be stored in a computer readable storage medium, and when the program is executed, the program includes one or a combination of the steps of the method embodiments.
In addition, functional units in the embodiments of the present invention may be integrated into one processing module, or each unit may exist alone physically, or two or more units are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode. The integrated module, if implemented in the form of a software functional module and sold or used as a stand-alone product, may also be stored in a computer readable storage medium.
The storage medium mentioned above may be a read-only memory, a magnetic or optical disk, etc.
In the description herein, references to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
Although embodiments of the present invention have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting the present invention, and that variations, modifications, substitutions and alterations can be made to the above embodiments by those of ordinary skill in the art within the scope of the present invention.
Claims (10)
1. A express delivery confirmation registration method is characterized by comprising the following steps:
judging whether the delivery date of the to-be-delivered piece is a preset specific date or not;
if the delivery date is the preset specific date, carrying out delivery confirmation on the contact person to be delivered according to a preset reference to obtain a confirmation result;
and if the confirmed result is that the receiving is inconvenient, recording the to-be-dispatched piece as a problem piece.
2. The method according to claim 1, wherein the confirming dispatch of the contact to be dispatched according to a preset reference comprises:
acquiring a receiving address area of the to-be-dispatched piece, and dispatching the contact person of the to-be-dispatched piece according to the receiving address area; or the like, or, alternatively,
and acquiring a temporary storage position of the receiving address of the to-be-dispatched piece, and dispatching the contact person of the to-be-dispatched piece according to the temporary storage position.
3. The method of claim 1, wherein presetting the specific date comprises: national statutory holidays.
4. The method of claim 1, further comprising: acquiring a contact way of the to-be-dispatched piece;
the sending confirmation of the contact person to be sent comprises the following steps:
and contacting the contact person according to the contact way, and determining whether the contact person is convenient to receive the dispatch on the dispatch date.
5. The method of claim 4, wherein said contacting the contact comprises: intelligently calling the contact person based on preset telephone content;
the obtaining the confirmation result comprises:
receiving reply content of the contact;
and identifying the reply content based on a voice recognition technology, and confirming the confirmation result when the reply content contains a preset confirmation phrase.
6. The method of claim 5, further comprising: storing the reply content;
after the obtaining the confirmation result, further comprising:
and receiving a listening instruction, and playing the stored reply content according to the listening instruction.
7. The method of claim 5, further comprising:
receiving a setting request;
and setting the preset telephone content according to the setting request.
8. An express delivery confirmation registration device, characterized by comprising: the system comprises a judging module, a contact confirming module and a recording module;
the judging module is used for judging whether the delivery date of the to-be-delivered piece is a preset specific date or not;
the contact confirmation module is used for confirming delivery of the contact person to be delivered according to a preset reference when the delivery date is the preset specific date, and obtaining a confirmation result;
and the recording module is used for recording the to-be-dispatched piece as a problem piece when the confirmation result is inconvenient to receive.
9. The device of claim 8, wherein the contact confirmation module is configured to obtain a shipping address area of the to-be-shipped item, and perform shipping confirmation on the contact of the to-be-shipped item according to the shipping address area; or obtaining a temporary storage position of the receiving address of the to-be-dispatched piece, and dispatching the contact person of the to-be-dispatched piece according to the temporary storage position.
10. An express delivery confirmation registration apparatus characterized by comprising: a processor, and a memory coupled to the processor;
the memory is used for storing a computer program, and the computer program is at least used for executing the express delivery confirmation registration method of any one of claims 1 to 7;
the processor is used for calling and executing the computer program in the memory.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202011439124.1A CN112418769A (en) | 2020-12-11 | 2020-12-11 | Express delivery confirmation registration method, device and equipment |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202011439124.1A CN112418769A (en) | 2020-12-11 | 2020-12-11 | Express delivery confirmation registration method, device and equipment |
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| CN112418769A true CN112418769A (en) | 2021-02-26 |
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| CN202011439124.1A Pending CN112418769A (en) | 2020-12-11 | 2020-12-11 | Express delivery confirmation registration method, device and equipment |
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Cited By (5)
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| CN112884418A (en) * | 2021-03-30 | 2021-06-01 | 浙江百应科技有限公司 | Method and device for improving logistics tail end distribution efficiency and electronic equipment |
| CN113256213A (en) * | 2021-06-03 | 2021-08-13 | 上海中通吉网络技术有限公司 | Quick retreating processing method for client problem parts |
| CN113780928A (en) * | 2021-03-18 | 2021-12-10 | 北京沃东天骏信息技术有限公司 | Logistics distribution method, logistics distribution device, medium and electronic equipment |
| CN114040046A (en) * | 2021-11-01 | 2022-02-11 | 上海中通吉网络技术有限公司 | Intelligent outbound method |
| CN116434235A (en) * | 2023-03-20 | 2023-07-14 | 上海昱耀信息科技有限公司 | Information processing method, device, equipment and storage medium |
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