JP2004231402A - Delivery work support method, delivery work support program and recording medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a delivery work support method for informing a cargo receiver of absence, and realizing efficiency of delivery work, a delivery work support program and a recording medium. <P>SOLUTION: This delivery work support method supports delivery work by using a computer, and the problem is solved by having a delivery destination approach detecting stage for detecting that a cargo deliverer requested for delivery approaches within a prescribed distance of a cargo receiver home, a staying-at-home confirming stage for confirming whether or not the cargo receiver stays at home according to detection of the approach of the deliverer to the receiver home in the delivery destination approach detecting stage and an absence informing mail transmitting stage for transmitting e-mail for informing the absence of the receiver in delivery to a receiver terminal when determining that the receiver is absent in the staying-at-home confirming stage. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a delivery work support method and a delivery work support program for improving the efficiency of package delivery work.
[0002]
[Prior art]
When requesting home delivery of packages, it is now common to specify the delivery time and make the request. The client can confirm the convenient time of the recipient of the package in advance and specify the delivery time to the courier. If the delivery time is specified, the delivery person of the package visits the recipient's home during the specified time zone and delivers the package.
[0003]
However, since the designation of the delivery time is optional for the client, the delivery time is not always specified for all the packages. Even if the delivery time is specified, the recipient may be absent.
[0004]
If the recipient is absent, the delivery person must take the package back as it is, and as a result, the delivery work is wasted for the time required to visit the answering machine. For courier companies, being able to deliver as much luggage as possible leads to an increase in profits, so improving the efficiency of delivery work is a very important issue.
[0005]
In order to suppress the occurrence of such waste, there is already an invention for confirming in advance whether or not the recipient is at home. For example, in Patent Literature 1, when it is detected that approaching a delivery destination is performed using a GPS (Global Positioning System) or the like, a telephone call is made to the delivery destination, and if the answering machine is an answering machine or the other party is not available, An invention is described in which the delivery route is automatically reviewed assuming that the recipient is absent. Thereby, the delivery person can eliminate the waste of visiting the absence house.
[0006]
[Patent Document 1]
Japanese Patent Application Laid-Open No. 2000-62151
[Problems to be solved by the invention]
However, according to the above invention, when the recipient is absent, the delivery person will not visit the recipient's home, so that the recipient cannot be notified of the delivery.
[0008]
That is, when the delivery clerk visits the recipient's home and is out of the office, the delivery clerk generally puts the recipient absence notification slip in a post or the like. Recipients can confirm that their luggage is present when they return home by checking the recipient absence notification slip, and contact the courier based on the recipient absence notification slip to check the package. You can specify the time to have the mail delivered again. This allows the recipient to receive the package early, and the delivery company can reliably deliver the package at the time of re-delivery.
[0009]
Therefore, notifying the recipient that the recipient was absent at the time of delivery of the package is very important for facilitating the subsequent redelivery work.
[0010]
The present invention has been made in view of the above points, and has a delivery work support method and a delivery work support program capable of notifying an absence of a package to a recipient and improving delivery work efficiency. , And a recording medium.
[0011]
[Means for Solving the Problems]
Therefore, in order to solve the above-mentioned problem, the present invention relates to a delivery work support method for supporting delivery work using a computer, wherein a delivery person of a delivery requested package is located within a predetermined distance from a receiver's home of the delivery. A delivery destination detecting step of detecting that the package has approached, and determining whether or not the recipient of the package is at home according to the detection of the approach of the delivery person to the recipient's home in the delivery destination detecting step. An e-mail notifying that the recipient was absent at the time of delivery of the package, if the recipient was determined to be absent in the at-home confirmation stage, Sending an absence notification email to the terminal.
[0012]
In such a delivery work support method, the deliverer can confirm that the recipient is absent without visiting the recipient's home of the package, and if the recipient is absent, the computer sends the recipient's information to the recipient. Since the absence notification mail is transmitted to the terminal, the recipient can confirm that the package is delivered to himself. Therefore, it is possible to notify the absence of the luggage to the recipient, and to improve the efficiency of the delivery operation.
[0013]
In order to solve the above-mentioned problem, the present invention may be a program for causing a computer to execute the delivery support method, or a storage medium on which the program is recorded.
[0014]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a diagram illustrating a configuration example of a delivery work support system according to an embodiment of the present invention. In FIG. 1, a delivery work support system 1 includes a head office DB (Data Base) server 40 and a delivery person terminal 10 connected via a network 5 such as the Internet.
[0015]
The head office DB server 40 is a computer installed at the head office of the home delivery company, and has a customer DB 50 that manages customer information and a delivery information DB 60 that manages information related to package delivery. The headquarters DB server 40 transmits a package delivery instruction to the delivery clerk terminal 10, together with information extracted from the customer DB 50 and the delivery information DB 60.
[0016]
The delivery clerk terminal 10 is a terminal such as a PC (Personal Computer) arranged in a delivery clerk's car (hereinafter, referred to as a “delivery car”) that delivers a package requested to be delivered, and supports delivery work. Functions as a terminal. The delivery terminal 10 has an e-mail function, and includes a receiver terminal 70 which is a terminal such as a PC arranged at the home of the receiver of the package (hereinafter, simply referred to as “recipient”), and a receiver. It is possible to communicate by e-mail with a recipient mobile phone 90 carried by a person.
[0017]
A car navigation system 20 and a clerk mobile phone 30 are connected to the delivery clerk terminal 10. The car navigation system 20 is a car navigation system installed in a delivery car, and notifies the delivery staff terminal 10 of the current location information (latitude, longitude, etc.) of the delivery car by using a GPS (Global Positioning System) function. The clerk mobile phone 30 is a mobile phone for connecting the delivery clerk terminal 10 to the network 5. The clerk's mobile phone 30 also makes a call to the receiver's home telephone 80, which is a telephone installed at the receiver's home, according to the instruction of the delivery clerk's terminal 10. In the case where a mobile phone having a GPS function is used for the delivery person's mobile phone 30, the function of the car navigation system 20 may be substituted for the delivery person's mobile phone 30.
[0018]
Next, details of the delivery staff terminal 10 will be described. FIG. 2 is a diagram illustrating an example of a hardware configuration of a delivery terminal in the embodiment of the present invention. 2 includes a drive device 100, an auxiliary storage device 102, a memory device 103, an arithmetic processing device 104, an input device 105, and a display device 106, which are interconnected by a bus B. It is comprised so that it may have.
[0019]
The delivery work support program used by the delivery terminal 10 is provided by a recording medium 101 such as a CD-ROM. The recording medium 101 on which the delivery work support program is recorded is set in the drive device 100, and the delivery work support program is installed from the recording medium 101 to the auxiliary storage device 102 via the drive device 100.
[0020]
The auxiliary storage device 102 stores the installed delivery work support program and also stores necessary files and data. For example, the auxiliary storage device 102 stores various tables, which will be described later, necessary for processing of the delivery work support program. The memory device 103 reads out the delivery work support program from the auxiliary storage device 102 and stores it when there is an instruction to start the delivery work support program. The arithmetic processing device 104 executes a function related to the delivery clerk terminal 10 according to the delivery work support program stored in the memory device 103.
[0021]
The display device 106 displays an e-mail or the like received by the delivery person terminal 10. The input device 105 includes a keyboard, a mouse, and the like, and is used to input various operation instructions.
[0022]
FIG. 3 is a diagram illustrating an example of a functional configuration of the delivery clerk terminal according to the embodiment of the present invention. In FIG. 3, the delivery terminal 10 is a delivery information receiving means 11, a delivery destination approach detecting means 12, an at-home confirmation means 13, an absent notice mail transmitting means 14, an at-home detecting means 15, realized by a delivery work support program, It is composed of a destination list table 16, an absence determination reference table 17, and the like.
[0023]
The delivery information receiving means 11 receives the delivery instruction of the package and information (delivery information) related to the delivery instruction from the head office DB server 40, and registers the received delivery information in the responsible delivery destination list table 16. The delivery-approach detection means 12 receives the location information obtained from the car navigation system 20, the location information of the receiver's home registered as a part of the delivery information in the responsible delivery destination list table 16, and the absence information criterion table 17. Based on the information and the like, it is detected that the delivery car (delivery person) has approached within a predetermined distance of the receiver's house.
[0024]
At-home confirmation means 13 confirms whether or not the recipient is at home by making a call to recipient's home telephone 80 using delivery person's mobile phone 30. The absence notification mail transmitting means 14 is an electronic mail (hereinafter, “absence notification mail”) notifying that the recipient was absent at the time of delivery of the package when the home confirmation means 13 determines that the recipient is absent. Is transmitted to the receiver terminal 70 or the receiver mobile phone 90. At-home detecting means 15 detects that the recipient is at home by receiving an e-mail replied to the absence notification e-mail to request the delivery of the package again after the recipient who has gone out returns home. .
[0025]
The responsible delivery destination list table 16 is a table in which delivery destination information is registered. The absence determination reference table 17 indicates that the recipient is absent when the home confirmation means 13 calls the recipient home telephone 80. It is a table in which a reference value for determining that there is is registered.
[0026]
Hereinafter, the processing procedure of the delivery person terminal 10 of FIG. 3 will be described. FIG. 4 is a flowchart for explaining the delivery information receiving process.
[0027]
In step S11, the delivery information receiving means 11 of the delivery clerk terminal 10 receives the delivery information transmitted from the head office DB server 40. Proceeding to step S12 following step S11, the delivery information receiving means 11 registers the received delivery information in the responsible delivery destination list table 16.
[0028]
FIG. 5 is a diagram illustrating a configuration example of the responsible delivery destination list table. 5 has data items such as a name, an address, a latitude, a longitude, a telephone number, a mail address, and status information. Here, the name, the address, the latitude, the longitude, the telephone number, and the mail address are registered as the delivery information received from the head office DB server 40.
[0029]
Name, address, recipient's name and recipient's home address, respectively. The latitude and longitude are the latitude and longitude where the receiver's house is located, and are calculated by the head office DB server 40 from the address of the receiver's house. The telephone number is the telephone number of the receiver's home telephone 80. The mail address is a mail address for the recipient terminal 70 or the recipient mobile phone 90. The status information is information for identifying the delivery status of the package.
[0030]
FIG. 5 shows an example in which delivery information for Mr. Ichiro Chubu and Mr. Saburo Kanto has been registered, and the respective status information is “Delivering”.
[0031]
By receiving the delivery information, the delivery person recognizes the delivery destination of the package and proceeds to the delivery destination. In the following, a description will be given of a process executed by the delivery clerk terminal 10 in a situation where the delivery clerk is driving a car to deliver to Ichiro Chubu's house. Therefore, the recipient in the following refers to Mr. Ichiro Nakabe.
[0032]
FIG. 6 and FIG. 7 are flowcharts for explaining the processing of the delivery person terminal when approaching the receiver home.
[0033]
In step S <b> 21, the delivery approach detection unit 12 of the delivery clerk terminal 10 acquires the current position information (latitude and longitude) of the delivery vehicle from the car navigation 20. Proceeding to step S22 following step S21, the delivery destination approach detection means 12 acquires the latitude and longitude of the recipient's house from the responsible delivery destination list table 16. Proceeding to step S23 following step S22, the delivery destination approach detection means 12 determines the distance between the delivery vehicle and the receiver's home based on the latitude and longitude of the current location of the delivery vehicle and the latitude and longitude of the receiver's home based on a predetermined standard. It is determined whether the value is within the value (for example, 2000 m), that is, whether the delivery vehicle has approached the receiver's house within a predetermined distance.
[0034]
The predetermined reference value may be hard-coded in the program, or may be stored in a file or the like. The latter case has the advantage that the value can be flexibly changed according to the actual operation situation.
[0035]
If the receiver's house has not yet approached within the predetermined reference value, the process proceeds to step S21, and if it has approached, the process proceeds to step S24. In step S24, the delivery destination approach detection means 12 checks the status information of the record corresponding to the recipient in the responsible delivery destination list table 16. When the status information is “under delivery” or “at home”, the process proceeds to step S25, and when the status information is other than “under delivery” or “at home”, the process proceeds to step S21.
[0036]
In step S25, the home confirmation means 13 obtains the telephone number of the receiver's home from the responsible delivery destination list table 16, makes a call to the receiver's home telephone 80 by the delivery person's mobile phone 30, and also executes the responsible delivery destination list table 16 The status information for the recipient is updated to "calling" (S26). Note that "calling" means that a call is being made.
[0037]
FIG. 8 is a diagram illustrating an example of the responsible delivery destination list table when the status information is set to “calling”. In FIG. 8, the status information for Mr. Ichiro Chubu is “calling”.
[0038]
Proceeding to step S27 in FIG. 7 subsequent to step S26, the home presence confirmation means 13 acquires a voice signal as a response to the call made to the receiver's home telephone 80 from the delivery person's mobile phone 30. Subsequent to step S27, at step S28 and thereafter, home confirmation means 13 determines whether or not the recipient is at home based on the audio signal. That is, if the ringing tone continues even after the predetermined time has elapsed (NO in S28, and YES in FIG. S31), and if the other party answers (YES in S28), the answering machine (answering machine) ) (YES in S29), it is determined that the recipient is absent. At-home confirmation means 13 determines whether or not it is an answering machine by detecting a beep sound that prompts the input of a message. That is, when an audio signal within a predetermined frequency range is detected, the response from the other party is determined to be an answering machine.
[0039]
Here, the at-home confirmation means 13 acquires the calling time for determining absence and a frequency range for determining the beep sound of the absence message from the absence determination reference table 17.
[0040]
FIG. 9 is a diagram illustrating a configuration example of the absence determination criterion table. The absence determination criterion table 17 in FIG. 9 includes data items such as a designated time, a minimum frequency for determination, and a maximum frequency for determination. The designated time is a calling time for determining absence. The minimum frequency for determination and the maximum frequency for determination are the minimum and maximum values of the frequency for determining the beep sound. Therefore, according to the setting of the absence determination criterion table 17 in FIG. 9, the presence confirmation means 13 prompts the input of a message message in the answering machine when the other party does not come out even after calling for 15 seconds or more, for example. When a voice signal “Pee”, that is, a voice signal of 880 Hz or more and 1000 Hz or less in the present embodiment, is detected, it is determined that the receiver's home is out of home.
[0041]
When the presence confirmation means 13 determines that the receiver's house is out of the office, the process proceeds to step S30, and the absence notification mail transmitting means 14 of the delivery clerk terminal 10 checks the recipient registered in the responsible delivery destination list table 16 The e-mail is generated based on the name and e-mail address of the recipient, and the e-mail is transmitted to the e-mail address of the recipient. Here, if the mail address of the receiver terminal 70 is registered in the mail address of the responsible delivery destination list table 16, the receiver terminal 70 is registered. If the mail address of the receiver mobile phone 90 is registered, the receiver mobile phone is registered. The telephone 90 receives the absence notification mail.
[0042]
FIG. 10 is a diagram illustrating an example of the absence notification mail. As shown in FIG. 10, the absence notification mail 141 describes that the package was delivered but the recipient was absent, and that if the reply to the absence notification mail 141 is received, the delivery will be resumed. ing. The receiver checks the absence notification mail 141 when he / she receives the absence notification mail 141 by the receiver's mobile phone 90 and goes home when he / she receives the absence notification mail 141 by using the receiver terminal 70, and has the package delivered to himself / herself. You can check that.
[0043]
Proceeding to step S32 following step S30, the absence mail transmission means 14 updates the status information for the recipient in the responsible delivery destination list table 16 to "absence notification". The “absence notification” means that the absence notification mail has been transmitted.
[0044]
FIG. 11 is a diagram illustrating an example of the responsible delivery destination list table when the status information is “absence notification”. In FIG. 11, the status information for Mr. Ichiro Chubu is “absence notification”.
[0045]
After returning home, the recipient sends a reply mail to the absence notification mail (hereinafter, referred to as “home mail”) in order to have the package re-delivered, and the terminal (recipient terminal 70 or recipient mobile phone) that has received the absence notification mail. 90).
[0046]
If someone at the receiver's home answers the telephone (YES in S28, NO in S29), the delivery person picks up the delivery person's mobile phone 30 and informs the other party that he will call for delivery soon. I do.
[0047]
Subsequently, in the delivery terminal 10, in parallel with the process for the next recipient (Saburo Kanto), a process of confirming the home mail from the recipient who has already sent the absence notification mail is executed.
[0048]
FIG. 12 is a flowchart for explaining the home mail confirmation processing.
[0049]
In step S <b> 41, the home presence detection unit 15 of the delivery clerk terminal 10 receives an e-mail addressed to the delivery clerk terminal 10 through the delivery person's mobile phone 30. Proceeding to step S42 following step S41, the home detection means 15 determines whether or not an electronic mail has been received, or if an electronic mail has been received, whether or not the received electronic mail is a home mail.
[0050]
Whether or not the received e-mail is a home mail is determined by checking the value of a Subject field of the e-mail (hereinafter, referred to as “subject”). That is, since the home mail is a reply to the absence notification mail, if the subject of the received e-mail has the value “Re: <subject of the absence notification mail>”, the electronic mail may be the home mail. I understand. If the home detection means 15 has received the home mail, the process proceeds to step S43; otherwise, the process proceeds to step S41.
[0051]
In step S43, the home detection means 15 extracts the delivery information corresponding to the sender (recipient) of the home mail from the responsible delivery destination list table 16. If the delivery information corresponding to the sender of the home mail is registered in the responsible delivery destination list table 16 (YES in S44), the process proceeds to step S45, and if not (NO in S44), the process proceeds to step S41. .
[0052]
In step S45, the at-home detecting means 15 updates the status information for the sender of the at-home mail in the responsible delivery destination list table 16 to “at home”. Note that “at home” means that the home mail has been received.
[0053]
FIG. 13 is a diagram illustrating an example of the responsible delivery destination list table when the status information is set to “at home”. In FIG. 13, the status information for Mr. Ichiro Chubu is “at home”.
[0054]
By receiving the home mail, the delivery person confirms that the recipient is at home, and starts delivery to the recipient home again. Note that the delivery clerk terminal 10 executes the processing described with reference to FIG. 4 and the like again when heading to the receiver's house, and calls the receiver's house when the delivery vehicle approaches the receiver's house. Thus, even when the recipient is absent due to urgent business or the like when re-delivery is performed, it is possible to prevent the delivery person from visiting the absence house to avoid waste.
[0055]
As described above, the delivery clerk terminal 10 according to the embodiment of the present invention automatically detects the approach to the recipient's home and confirms that the recipient is at home. Without this, it can be confirmed that the recipient is absent. In addition, when the delivery clerk terminal 10 determines that the recipient is absent, the delivery clerk automatically sends the absence notification mail to the recipient's terminal. We can confirm that there is delivery of the package. Therefore, according to the delivery clerk terminal 10, it is possible to notify the recipient of the absence of the recipient while improving the efficiency of the delivery operation.
[0056]
In addition, the delivery person can easily confirm that the recipient has returned home and is at home by the reply mail from the recipient received by the delivery work terminal 10, and can surely confirm that the recipient is at home. The package can be delivered to the recipient.
[0057]
Due to the above effects, the work of delivering the package is made more efficient, and the courier can deliver the package more quickly. This not only allows a large number of packages to be delivered, but also leads to improved service for customers. Therefore, an increase in the number of customers and an increase in the profit of the home delivery company can be expected.
[0058]
Although the preferred embodiments of the present invention have been described in detail, the present invention is not limited to the specific embodiments, and various modifications may be made within the scope of the present invention described in the appended claims.・ Change is possible.
(Supplementary Note 1) A delivery work support method for supporting delivery work using a computer,
A delivery destination approach detection step of detecting that a delivery person of the requested package has approached within a predetermined distance of the recipient home of the package;
At-home confirmation step of confirming whether or not the recipient of the package is at home in response to detection of the approach of the delivery person to the recipient's home in the delivery destination proximity detection step,
If the recipient is determined to be absent in the home confirmation step, an absence notification mail that transmits an e-mail notifying that the recipient was absent when delivering the package to the terminal of the recipient. A delivery operation supporting method.
(Supplementary note 2) The supplementary note 1 characterized by further comprising a home detection step of detecting the home of the recipient based on a reply mail returned to the e-mail transmitted in the absence notification mail transmission step. Delivery work support method.
(Supplementary note 3) The delivery operation support according to supplementary note 1 or 2, wherein the at-home checking step determines whether or not the recipient is at home based on a response to a call to the recipient's house. Method.
(Supplementary Note 4) The at-home check step includes the step of determining that the recipient is absent when the calling time of the telephone call to the recipient home is longer than a predetermined time or when the answer to the telephone call to the recipient home is an answering machine. 4. The delivery work supporting method according to any one of supplementary notes 1 to 3, wherein the method is determined to be:
(Supplementary note 5) The home-confirmation step is characterized in that, when a voice signal of a predetermined range of frequencies is detected in a response to the telephone call to the receiver's house, the response is determined to be an answering machine. The delivery work support method according to any one of claims 1 to 4.
(Supplementary Note 6) The delivery destination approach detecting step detects, based on the position information acquired by GPS, that the delivery person has approached within a predetermined distance of the recipient home. 5. The delivery work support method according to any one of the above items 5.
(Appendix 7)
A delivery destination proximity detection procedure for detecting that a deliverer of the requested luggage has approached within a predetermined distance of the recipient home of the luggage,
At-home confirmation procedure for confirming whether or not the recipient of the package is at home in response to detection of the approach of the delivery person to the recipient's home in the delivery destination proximity detection procedure,
If the receiver is determined to be absent in the at-home check procedure, an absence notification mail that sends an e-mail notifying that the receiver was absent at the time of delivery of the package to the terminal of the receiver. A delivery work support program for executing the transmission procedure.
(Appendix 8)
A delivery destination proximity detection procedure for detecting that a deliverer of the requested luggage has approached within a predetermined distance of the recipient home of the luggage,
At-home confirmation procedure for confirming whether or not the recipient of the package is at home in response to detection of the approach of the delivery person to the recipient's home in the delivery destination proximity detection procedure,
If the receiver is determined to be absent in the at-home check procedure, an absence notification mail that sends an e-mail notifying that the receiver was absent at the time of delivery of the package to the terminal of the receiver. A computer-readable recording medium on which a delivery operation support program for executing a transmission procedure is recorded.
(Supplementary Note 9) Delivery destination approach detection means for detecting that the delivery person of the package requested to be delivered has approached within a predetermined distance of the receiver's home of the package,
At-home confirmation means for confirming whether or not the recipient of the package is at home in response to detection of the delivery person approaching the recipient's home by the delivery destination proximity detection means,
When the at-home confirmation means determines that the recipient is absent, an absence notification mail transmission for transmitting an e-mail notifying that the recipient was absent at the time of delivery of the package to the terminal of the recipient. And a delivery work support device.
[0059]
【The invention's effect】
As described above, according to the present invention, it is possible to notify an absence of a package recipient and to improve the efficiency of the delivery operation.
[Brief description of the drawings]
FIG. 1 is a diagram illustrating a configuration example of a delivery work support system according to an embodiment of the present invention.
FIG. 2 is a diagram illustrating an example of a hardware configuration of a delivery person terminal according to the embodiment of the present invention.
FIG. 3 is a diagram illustrating an example of a functional configuration of a delivery terminal in the embodiment of the present invention;
FIG. 4 is a flowchart illustrating a delivery information receiving process.
FIG. 5 is a diagram showing a configuration example of a responsible delivery destination list table.
FIG. 6 is a flowchart for explaining processing of a delivery person terminal when approaching a receiver's house;
FIG. 7 is a flowchart for explaining processing of a delivery person terminal when approaching a receiver's house;
FIG. 8 is a diagram illustrating an example of a responsible delivery destination list table when the status information is set to “calling”.
FIG. 9 is a diagram illustrating a configuration example of an absence determination criterion table.
FIG. 10 is a diagram illustrating an example of an absence notification mail.
FIG. 11 is a diagram illustrating an example of a responsible delivery destination list table when the status information is “absence notification”;
FIG. 12 is a flowchart illustrating a home mail confirmation process.
FIG. 13 is a diagram showing an example of a responsible delivery destination list table when the status information is set to “at home”.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 Delivery work support system 10 Delivery person's terminal 11 Delivery information receiving means 12 Delivery approach detection means 13 At-home confirmation means 14 Absence notification mail transmission means 15 At-home detection means 16 Assigned delivery destination list table 17 Absence determination reference table 20 Car navigation 30 Delivery Mobile phone 40 Head office DB server 50 Customer DB
60 Delivery information DB
70 Recipient Terminal 80 Recipient Home Phone 90 Recipient Mobile Phone 100 Drive Device 101 Recording Medium 102 Auxiliary Storage Device 103 Memory Device 104 Processing Unit 105 Input Device 106 Display Device B Bus

Claims (5)

A delivery work support method for supporting delivery work using a computer,
A delivery destination approach detection step of detecting that a delivery person of the requested package has approached within a predetermined distance of the recipient home of the package;
At-home confirmation step of confirming whether or not the recipient of the package is at home in response to detection of the approach of the delivery person to the recipient's home in the delivery destination proximity detection step,
If the recipient is determined to be absent in the home confirmation step, an absence notification mail that transmits an e-mail notifying that the recipient was absent when delivering the package to the terminal of the recipient. A delivery operation supporting method. 2. The delivery work support according to claim 1, further comprising a home detection step of detecting whether the recipient is home based on a reply mail returned to the e-mail transmitted in the absence notification mail transmission step. Method. 3. The delivery work support method according to claim 1, wherein the at-home checking step determines whether or not the recipient is at home based on a response to a telephone call to the recipient's home. On the computer,
A delivery destination proximity detection procedure for detecting that a deliverer of the requested luggage has approached within a predetermined distance of the recipient home of the luggage,
At-home confirmation procedure for confirming whether or not the recipient of the package is at home in response to detection of the approach of the delivery person to the recipient's home in the delivery destination proximity detection procedure,
If the receiver is determined to be absent in the at-home check procedure, an absence notification mail that sends an e-mail notifying that the receiver was absent at the time of delivery of the package to the terminal of the receiver. A delivery work support program for executing the transmission procedure. On the computer,
A delivery destination proximity detection procedure for detecting that a deliverer of the requested luggage has approached within a predetermined distance of the recipient home of the luggage,
At-home confirmation procedure for confirming whether or not the recipient of the package is at home in response to detection of the approach of the delivery person to the recipient's home in the delivery destination proximity detection procedure,
If the receiver is determined to be absent in the at-home check procedure, an absence notification mail that sends an e-mail notifying that the receiver was absent at the time of delivery of the package to the terminal of the receiver. A computer-readable recording medium on which a delivery operation support program for executing a transmission procedure is recorded.

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