JP2002007527A - Delivery date and time specified service system for delivery business - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a delivery date and time specified service system for delivery business, which can provide a delivery service so that, the load will be delivered at the date and time that its recipient desires when a consignor makes a request to deliver a load. SOLUTION: A database server 10 manages information regarding the consignor and recipient of the load requested to be delivered and the load itself in a database and the information on the recipient includes the electronic mail address of a portable telephone set 5. This server 10 generates electronic mail for inquiring the date and time that the recipient desires and a mail server 12 delivers the electronic mail to the portable telephone set 5 of the recipient. The recipient who has read the electronic mail through the portable telephone set 5 informs this service system of the delivery date and time that the recipient desired, so that the load can be delivered at the desired delivery date and time.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a home delivery service which, when delivering a package to a recipient, asks the recipient for a convenient delivery date and time and performs a delivery service so that the package can be delivered at the desired delivery date and time. Related to a delivery date designation service system.

[0002]

2. Description of the Related Art In general, a courier who delivers a package to a recipient receives a package with the name and address of the recipient along with the package and transfers it to a distribution center near the recipient's address. From there, deliver the package to the recipient's address.

[0003]

In such a parcel delivery service, it is very convenient for the recipient to have the parcel delivered to a designated address such as home at a relatively high speed. In a time zone such as during the day when home delivery is performed, a recipient who often leaves home often delivers a home delivery service during absence.

[0004] Thus, if a delivery is made while the recipient is away, the recipient cannot inevitably receive the package, and the courier will re-enter the package at a convenient date and time. There is a problem that it becomes necessary to deliver the package, and the number of man-hours for delivery increases. In some cases, the sender requests delivery by designating the desired delivery date and time to the courier, but in this case, the sender must arrange with the recipient in advance the desired delivery date and time, and the recipient If the desired date and time of delivery cannot be arranged, the service cannot be used.

[0005] The present invention has been made in view of the above points, and when a sender requests a delivery of a package, a home delivery service can be performed so that the package is delivered at a desired date and time of the recipient. An object of the present invention is to provide a delivery date designation service system for home delivery business.

[0006]

In order to achieve the above object, a delivery date designation service system of the present invention, when a parcel delivery company delivers a package to a recipient, receives a notification of a desired delivery date and time from the recipient, A delivery date and time designation service system for a home delivery business that enables delivery of a package at a desired delivery date and time, and a delivery information management unit that manages a database of information on a sender, a recipient, and the package of the requested package, When the home delivery information management means inputs the information of the package requested for delivery, an e-mail to create an e-mail for inquiring of the desired date and time of the desired delivery by the recipient and deliver the e-mail to the portable information terminal of the recipient Receiving and recognizing information on a desired delivery date and time of the recipient sent via the network from the delivery means and the recipient who received the e-mail at the portable information terminal; The desired delivery information recognizing means and the desired delivery date and time of the recipient recognized by the desired delivery information recognizing means are registered in the corresponding locations of the database of the home delivery information managing means, together with the information on the package and the information on the sender and the recipient, And a delivery instruction creating means for creating and outputting a delivery instruction describing desired delivery date and time. Here, the portable information terminal is a concept including a portable information terminal including a mobile phone.

[0007]

In the system of the present invention, when receiving a request for parcel delivery from a sender, the mail address of the recipient's portable information terminal is entered on the invoice along with the address and name of the recipient, and the parcel delivery information management means is provided. The information of the sender, the receiver, and the package of the package requested for delivery is input from the description of the invoice, and is managed in a database. When the home delivery information management means inputs the information of the package requested for delivery, the e-mail delivery means creates an e-mail for inquiring the desired date and time of the desired delivery by the recipient, and sends the e-mail to the recipient's portable information terminal. Deliver email.

[0008] The recipient who has read the e-mail through the portable information terminal notifies the service system of the desired delivery date and time desired by the recipient by telephone or e-mail. The desired delivery information recognizing means of this system receives and recognizes information of the desired delivery date and time of the recipient sent from the recipient via the network, and the desired delivery date and time of the recipient recognized by the desired delivery information recognizing means is: It is registered in the corresponding location in the database of the home delivery information management means.

[0009] A delivery instruction creating means creates and outputs a delivery instruction describing desired delivery date and time together with information on the package, information on the sender and the recipient, and, based on the description of the delivery instruction, The package is delivered to the recipient. Accordingly, the package is delivered at the desired date and time specified by the recipient, so that there are very few cases where delivery is impossible such as absence of the recipient, and the delivery of the package can be completed reliably and promptly. it can.

Here, in the delivery date and time designation service system having the above configuration, the e-mail distribution means is provided with a mail server connected to the Internet, and can distribute the e-mail to the portable information terminal via the Internet. With a configuration in which electronic mail is distributed through the Internet, electronic mail can be distributed to various portable information terminals.

In the delivery date / time designation service system having the above-mentioned configuration, the desired delivery information recognizing means includes a voice recognition response device connected to the telephone line, and the desired delivery date / time sent from the recipient via voice over the telephone line. Can be obtained by voice recognition. In this case, the recipient can communicate the desired delivery date and time by voice through the telephone, so that the desired delivery date and time can be relatively easily notified to the service system.

In the delivery date and time designation service system having the above-described configuration, an entry field for a desired delivery date and time of the package to be delivered is set on a homepage established on the Internet by a courier company, and the recipient is requested to enter the delivery field in the entry field. By inputting the date and time and transmitting the information, the information on the desired date and time of delivery of the recipient can be sent to the desired delivery information recognizing means. In this case, the recipient can easily transmit the desired delivery date and time information in a short time because the recipient inputs the desired delivery date and time information from the portable information terminal into the input field set on the homepage. .

In the delivery date / time designation service system having the above-described configuration, when the home delivery information management means inputs information on a package requested to be delivered, if a plurality of packages are requested to be delivered to the same receiver, In this case, the delivery of the package can be integrated at a time, and the e-mail delivery means can create and deliver only one e-mail for inquiring about the desired delivery date and time desired by the recipient.

Further, in the delivery date and time designation service system having the above configuration, when the delivery of the package to the recipient is completed based on the delivery instruction created and output by the delivery instruction creating means, the delivery information management means is sent to the home delivery information management means. If the delivery completion date and time information is registered and the delivery completion date and time information is notified to the sender of the package by e-mail or telephone, the sender can clearly recognize the delivery status of the requested package. Can be.

[0015]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 shows an overall configuration diagram of a delivery date designation service system for home delivery business. Reference numeral 1 denotes a home delivery management center for managing home delivery services, in which a server 2 connected to the Internet, an entry terminal 3 connected to the server 2, and a voice recognition response device 4 connected to a telephone line are provided. Is established.

As shown in FIG. 2, the server 2 comprises a www server 11, a mail server 12, and a database server 10, and is connected to the Internet through a line. The main control unit 10a of the database server 10
U, etc., and a main program 1 stored in advance
Based on 3, the information about the recipient of the package requested by the sender of the package is registered, and the mail server 12 distributes the e-mail to the portable telephone 5 of the recipient. Here, an example in which a mobile phone is used as a mobile information terminal will be described.

The main program 13 of the database server 10 stores items described on the invoice of the package entered through the entry terminal 3, such as the address, name,
Imports information such as the telephone number, mobile phone e-mail address, etc., request date, size, weight, contents, etc. of the parcel delivery baggage, and the recipient's address, name, telephone number, mobile phone e-mail address, etc. Register in the database. Furthermore,
When the home delivery information described on the invoice of the package is input and the address includes the e-mail address of the recipient's mobile phone, the main program 13
To create an e-mail with the sender's and recipient's names etc. inserted in a pre-registered e-mail sentence for asking the recipient for the desired date and time of delivery, and send the e-mail to the recipient via the Internet. It is configured to deliver to the mobile phone 5.

The entry terminal 3 is a computer terminal for inputting items described on the invoice attached to the package to be delivered. For example, an OCR (optical reading device) is provided, and the items described on the invoice are automatically input by the OCR. The information of the sender and the sender is input from the entry terminal 3 to the database server 10.

The voice recognition / response apparatus 4 is connected to a telephone line and automatically shuts down the line to respond to an incoming call from the outside, responds to a bell signal, a voice message generation circuit, a call control circuit, and a caller. And a recognition circuit for recognizing the voice. When receiving the incoming call signal from the receiver, the voice recognition responder 4 turns on the line and sends a response message, and performs voice recognition of the invoice number sent from the receiver and the desired delivery date and time, or The information on the invoice number and the desired delivery date and time according to the dial signal sent from the receiver's telephone is taken in, and the information on the desired delivery date and time is sent to the database server 10.

As shown in FIG. 2, the database server 1
In the storage unit 0, a sender database 14, a recipient database 15, and a package database 16 are provided as databases. The sender database 14 stores data on the sender, for example, the sender's address, name, telephone number, and e-mail address of the mobile phone.
The recipient database 15 stores data relating to the recipient, for example, the recipient's address, name, telephone number, e-mail address of the mobile phone, and the like. The luggage database 16 stores information on luggage, such as the requested date, size, weight, and contents of luggage requested for home delivery. All packages to be delivered will be provided with an invoice, and each invoice will include sender and recipient information and package information along with the invoice number, but the invoice number will be used for data search. It is stored in the corresponding frame of the sender, the receiver, and the package in each of the above databases.

In FIG. 1, reference numeral 5 denotes a portable telephone carried by the recipient, which is a mobile telephone used in a known mobile telephone system, and transmits and receives data such as e-mail to and from a data communication center 7. A possible mobile terminal.
The mobile phone 5 includes a wireless transmission unit, a wireless reception unit, a main control unit,
It comprises a storage unit, a call control unit, a microphone, a speaker, a display unit, an operation unit, and the like. The radio transmitting unit transmits a voice signal or a data signal to the radio base station 6, and the radio receiving unit receives the voice signal or the data signal transmitted from the radio base station 6, and transmits the two signals by, for example, TDMA. Communication is performed using radio waves in the frequency band from 800 MHz to 1.9 GHz using the double communication method. The call control unit amplifies an audio signal from the other party received through the wireless reception unit when receiving a call and sends the amplified signal to the speaker, and in a call state, amplifies the sound from the microphone and sends it to the wireless transmission unit.

In the mobile telephone system, a plurality of radio base stations 6 are installed in a communication area, a plurality of channels are formed with a plurality of mobile phones 5, and full-duplex communication is performed. In the case of a telephone call, each wireless base station 6
And the line of the telephone exchange 8 are connected. When data communication is performed by the mobile phone 5, each wireless base station 6 connects the mobile phone 5 and the data communication center 7 with a communication line for packet communication. The data communication center 7 uses a system constructed based on, for example, i-mode or WAP (Wireless Application Protocol), and receives e-mail for mobile phones sent from the mail server 12 of the home delivery management center 1 through the Internet. Then, the data signal of the e-mail is sent to the radio base station 6, and the e-mail is distributed from the radio base station 6 to the mobile phone 5.

The server 2 and the voice recognition response device 4 having the above configuration
The home delivery management center 1 where the delivery service is installed can be installed at a delivery center of a delivery service provider, etc., but mainly for inputting invoice information and delivering e-mails. It can also be installed in

Next, the operation of the delivery date and time designation service system for home delivery service having the above configuration will be described with reference to the flowchart of FIG. When the sender requests the parcel delivery company to deliver the package, the date, size, weight, and contents of the parcel package, such as the sender's address, name, telephone number, mobile phone e-mail address, etc. Goods, etc., and the address of the recipient,
Fill in your name, phone number, e-mail address of your mobile phone, etc., and attach it to your luggage. In particular, the client writes the e-mail address of the recipient's mobile phone on the invoice, explains that the delivery date and time designation service of the recipient can be received, and has the e-mail address entered.

The courier receives the package and the invoice from the sender and takes it to the distribution center. If the home delivery management center 1 is installed at the package delivery center, the invoice attached to the package is sent directly to the O
The information of the sender (address, name, telephone number, e-mail address of mobile phone, etc.), the information of the package (size, weight, contents, etc.), the information of the recipient (address, etc.) , Name, telephone number, mobile phone e-mail address, etc.) together with the invoice number are input to the entry terminal 3 (step S1). When the delivery center where the invoice is brought in and the home delivery management center 1 are separated,
The invoice information is sent to the home delivery management center 1 using a facsimile, and the facsimile information is input to the entry terminal 3, or
It is also possible to input the information on the invoice to a terminal installed at the distribution center and to input the information to the entry terminal 3 of the home delivery management center 1 from the terminal via a dedicated line or a telephone line.

The invoice data input by the entry terminal 3 is stored in each database of the database server 10 (step S2). That is, data such as the sender's address, name, telephone number, and e-mail address of the mobile phone are stored in the sender database 14, and data such as the address, name, telephone number, and e-mail address of the mobile phone are received. Data such as request date, size, weight, contents, etc. of the package are stored in the package database 16. These data are stored in each database together with the invoice number.

When new invoice data is registered in the database server 10, the main control unit 10a determines whether or not the e-mail address of the recipient's mobile phone is registered, and the e-mail address of the recipient. If the address is registered, create an email with the following content,
Deliver it to the recipient's mobile phone 5 (step S
3). The content of the e-mail is, for example, "AA, this is a BB shipping company. I would like to deliver the requested package from CC, please contact us by phone and the desired date and time of delivery. From Monday to Sunday, the time zone is A (8:00 to 10:00), B (11:00 to 13)
Hours), C (14: 00-16: 00), D (17: 00-19: 00) Please reply. Contact telephone number is 0120-123456. If you do not receive your reply by x month x day x hour, it will be delivered normally. And so on. Then, the mail server 12
The above-mentioned e-mail is delivered to the e-mail address of the portable telephone 5 of the recipient via the Internet. By the way, when there are a plurality of packages requested to be delivered to one recipient, the related items are integrated and arranged so that the delivery of the plurality of packages is completed in one delivery (desired date and time of delivery).

[0028] The e-mail is sent to the data communication center 7 of the portable telephone via the Internet, from which it is distributed to the portable telephone 5 through the radio base station 6.
The e-mail can be sent to the mobile phone 5 even if the recipient cannot answer the telephone during work or the like, so that the recipient can specify the desired date and time of delivery of the package. As a means, it is a means excellent in both reliability and speed.

When the recipient receives the e-mail on the portable telephone 5 (step S4), the recipient reads the contents and sends the desired date of delivery of the package to the home delivery management center 1 using the portable telephone 5 or a normal telephone. A telephone call is made (step S5). In the home delivery management center 1, the voice recognition response device 4 answers the call (step S6).
"This is the BB carrier's home delivery management center. Please tell us your package invoice number and the date and time you want it delivered."
And a response message.

On the other hand, the recipient states that “the invoice number is 12
3456, the delivery date and time is D on June 5. ", The voice recognition circuit of the voice recognition response device 4 determines that the invoice number is 123456 and the desired delivery date and time is D (17:00 to 1
9 o'clock).

Note that, instead of the voice recognition response device, an automatic recognition response device that recognizes a touch-tone signal of the touch-tone telephone can be used. In this case, the recipient communicates with the telephone using the touch-tone telephone and receives the call. The person may transmit the invoice number and the desired date and time of delivery from the telephone using a touch-tone signal in response to the message of the automatic recognition and response device.

Next, the voice recognition response device 4 registers the data of the desired delivery date and time heard from the recipient in correspondence with the data of the package with the invoice number stored in the package database 16 of the database server 10 ( Step S
7).

Next, the database server 10 outputs the delivery instruction of the invoice number to the delivery center where the package is located or the package is loaded (step S).
8). The output is performed by sending the data of the desired delivery date and time together with the invoice number to the terminal of the delivery center, and the delivery center terminal prints out a delivery instruction of the package with the desired delivery date and time.

Then, a delivery instruction is put on a truck or the like together with the package, and the package is delivered to the address of the recipient at the desired date and time of delivery. Since the delivery is performed at the desired delivery date and time specified by the recipient, the number of undeliverable cases such as absence of the recipient decreases, and the delivery can be completed with a high probability. When the delivery of the package is completed, the date and time of completion of the delivery is sent from the driver of the haul truck to the delivery management dentist 1 through the delivery center, and the data of the delivery completion is registered in the package database 16 corresponding to the package ( Step S9).

When the data of the delivery completion is registered in the package database 16, the database server 10 sends an e-mail to the portable telephone of the sender of the package indicating that the package has been delivered to the recipient in what month and on what day. A sentence is created, and the e-mail is delivered from the mail server 12 via the Internet (step S10). The sender who reads the display on the mobile phone that has received the e-mail can confirm that the package has arrived safely at the recipient.

In the above-described embodiment, the recipient notifies the home delivery management center 1 of the desired delivery date and time by telephone.
It is also possible to send the information on the invoice number and the desired date and time of delivery to the database server 10, and to recognize the contents of the e-mail on the home delivery management center 1 side and register it in the database. In this case, if the e-mail recognition device (computer terminal) is provided in the home delivery management center 1 and the recipient specifies in advance the format of the invoice number and the desired delivery date and time described in the e-mail, the e-mail recognition device can be used. Information on the invoice number and the desired delivery date and time in the e-mail can be easily recognized.

The desired date and time of delivery can be entered by the recipient on the Internet homepage.
The database server side can also recognize this. In this case, the home delivery management center 1 sets an input column for the desired date and time of delivery of the package on a homepage established on the Internet, and sets the invoice number and the delivery number in the input columns. Enter and send the desired date and time, and the database server recognizes it.

In the above embodiment, the e-mail is sent to the recipient's mobile phone. However, if the recipient has a portable terminal, the e-mail is delivered to the portable terminal.
You can also request notification of the desired date and time of delivery.

[0039]

As described above, according to the delivery date / time designation service system of the present invention, the e-mail delivery means creates an e-mail for inquiring about the desired delivery date / time desired by the recipient, and The e-mail is delivered to the portable information terminal, and the recipient who reads the e-mail through the portable information terminal informs the service system of the desired delivery date and time by telephone or e-mail to the service system by telephone or e-mail. Since it is possible to deliver the package based on the desired date and time, there are very few cases where delivery is impossible such as absence of the recipient, and the delivery of the package can be completed reliably and quickly.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a delivery date and time designation service system according to an embodiment of the present invention.

FIG. 2 is a configuration block diagram of a home delivery management center 1.

FIG. 3 is a flowchart showing the operation of the delivery date and time designation service system.

[Explanation of symbols]

 1-Delivery Management Center 2-Server 3-Entry Terminal 4-Speech Recognition Response Device 5-Mobile Phone 10-Database Server 10a-Main Control Unit 12-Mail Server

Claims (6)

[Claims] When a courier delivers a package to a recipient,
A delivery date and time designation service system for home delivery service for receiving a notification of a desired delivery date and time from the recipient and enabling delivery of the package at the desired delivery date and time, wherein the sender, the recipient, and the package of the requested package are provided. Delivery information management means for creating and managing information relating to a database, and when the delivery information management means inputs information on a package requested for delivery, an e-mail for inquiring about a desired delivery date and time desired by the recipient is created. An e-mail distribution means for distributing the e-mail to the portable information terminal of the recipient; and a request for delivery of the recipient transmitted through the network from the recipient who received the e-mail at the portable information terminal. Delivery desired information recognizing means for receiving and recognizing date and time information; and a delivery desired date and time of the recipient recognized by the desired delivery information recognizing means. A delivery instruction creation means for creating and outputting a delivery instruction describing the desired delivery date and time, together with information on the package, information on the sender and recipient, and registering the information in the corresponding location of the database. Delivery date and time designation service system for home delivery business. 2. The delivery date and time designation service of the home delivery business according to claim 1, wherein said electronic mail distribution means has a mail server connected to the Internet, and distributes said electronic mail to said portable information terminal via said Internet. system. 3. The delivery request information recognizing means has a voice recognition response device connected to a telephone line, and voice-recognizes information on a desired delivery date and time sent from the recipient by voice over the telephone line. The delivery date and time designation service system of the home delivery business described. 4. An input field for a desired delivery date and time of a package to be delivered is set on a homepage established on the Internet by a courier service, and the recipient inputs the desired delivery date and time in the input field and transmits the data. 2. The delivery date and time designation service system according to claim 1, wherein the information on the desired date and time of delivery of the recipient is sent to the desired delivery information recognition means. 5. The electronic mail delivery means, wherein the home delivery information management means inputs information on a package requested for delivery,
When there is a request for delivery of multiple packages to the same recipient, the delivery of those packages is integrated at one time, and only one e-mail for inquiring the desired date and time of the recipient's desired delivery is created and delivered. The delivery date and time designation service system for home delivery business according to claim 1. 6. When the delivery of the package to the recipient is completed based on the delivery instruction created and output by the delivery instruction creating unit, the home delivery information management unit stores information on the delivery completion date and time of the package. 2. A delivery date and time designation service system for home delivery business according to claim 1, wherein the delivery date and time information is notified to the sender of the package.