CN112381604A - Man-machine voice VR interactive intelligent ordering system - Google Patents

Man-machine voice VR interactive intelligent ordering system Download PDF

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Publication number
CN112381604A
CN112381604A CN202011252586.2A CN202011252586A CN112381604A CN 112381604 A CN112381604 A CN 112381604A CN 202011252586 A CN202011252586 A CN 202011252586A CN 112381604 A CN112381604 A CN 112381604A
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module
voice
information
dish
ordering
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Chinese (zh)
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袁御玺
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0603—Catalogue ordering
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/011—Arrangements for interaction with the human body, e.g. for user immersion in virtual reality
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/0482—Interaction with lists of selectable items, e.g. menus
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0631—Item recommendations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/225—Feedback of the input speech

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
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  • General Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Human Computer Interaction (AREA)
  • General Business, Economics & Management (AREA)
  • Tourism & Hospitality (AREA)
  • Development Economics (AREA)
  • Health & Medical Sciences (AREA)
  • Acoustics & Sound (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Multimedia (AREA)
  • Computational Linguistics (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Primary Health Care (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
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Abstract

The invention discloses a catering ordering technical field, in particular to a human-computer voice VR interactive intelligent ordering system, which comprises a display unit, an interactive unit and a processing unit, wherein the interactive unit comprises a voice recognition module, a language understanding module, a dialogue management module, a preview generation module and a language synthesis module, the processing unit comprises an ordering sorting module and a synchronous transmission unit, when the system is used, the system can recognize and analyze the voice information of a customer, match proper dialogue information according to the data information in the display unit and the processing unit, and play the dialogue information to the customer through a voice acquisition playing module, thereby realizing human-computer voice interaction, simultaneously the customer can send a voice instruction to check the information in the display unit and order dishes, saving labor cost and avoiding the condition of bad service attitude when the system is used, the service quality is ensured, and the interestingness and the comfort level of ordering the dishes by the customer are improved.

Description

Man-machine voice VR interactive intelligent ordering system
Technical Field
The invention relates to the technical field of food ordering, in particular to a human-computer voice VR interactive intelligent food ordering system.
Background
At present, the dishes are ordered in restaurants mostly in a mode of scanning codes by a mobile phone or ordering by a waiter, the dish order sequence of scanning codes by the mobile phone is not transparent and reasonable enough, the condition that dishes ordered by customers later are more prior than dishes ordered by customers first can often occur, the waiter often orders dishes due to large workload of the waiter, the service attitude is poorer, the existing dish ordering systems are mostly in a touch screen interaction mode or a single voice input mode, the dishes are more single and withered when being ordered, and the use experience of the customers is poorer.
Disclosure of Invention
The invention aims to provide a human-computer voice VR interactive intelligent ordering system to solve the problems that the ordering sequence is not transparent and reasonable enough, the service attitude is poor, the ordering is single and dull, and the use experience of customers is poor in the background technology.
In order to achieve the purpose, the invention provides the following technical scheme: man-machine pronunciation VR mutual intelligence system of ordering dishes, including display element, interactive unit and processing unit, interactive unit is connected with display element, processing unit, interactive unit includes speech recognition module, language understanding module, dialogue management module, rehearsal generation module and language synthesis module, interconnect between speech recognition module, language understanding module, dialogue management module, rehearsal generation module and the language synthesis module, processing unit is including ordering dish sequencing module and synchronous transmission unit, including dish ranking module, account number login module, payment module, waiter ranking module, voice acquisition play module and dish state module in the display element.
Preferably, the voice collecting and playing module is one or more of a loudspeaker and a microphone.
Preferably, the voice collecting and playing module can collect voice information of a customer, the voice recognition module can recognize the voice information collected by the voice collecting and playing module, the language understanding module can understand and judge the recognized voice information in the voice recognition module in a fuzzy understanding mode, the dialogue management module can analyze the understood voice information in the language understanding module and match proper dialogue information according to the processing unit and the data information in the display unit, the rehearsal generating module can rehearse and generate the dialogue information in the dialogue management module and transmit the dialogue information to the language synthesis module, and the language synthesis module can transmit the matched dialogue information to the voice collecting and playing module for playing.
Preferably, the dish ranking module can display recommended ranking of all dishes, the account login module can log in a member account, past consumption records, most frequently ordered dishes and favorite waiter information can be displayed after logging in, the payment module can pay a purchase order for the meal, the waiter ranking module can display ranking and working state of all waiters in a store, and the dish state module can display flow state of ordered dishes.
Preferably, the ordering and sorting module can sort the ordered dish information, the synchronous transmission unit can transmit the ordered dish information to the kitchen and the waiter, and simultaneously can transmit the dish information fed back by the kitchen and the waiter to the dish state module.
Compared with the prior art, the invention has the beneficial effects that:
1) when the system is used, the voice information of a customer can be identified and analyzed, proper dialogue information is matched according to the data information in the display unit and the processing unit and is played to the customer through the voice acquisition and playing module, man-machine voice interaction is realized, meanwhile, the customer can send a voice instruction to check the information in the display unit and order dishes, labor cost is saved, the system cannot have the condition of bad service attitude when in use, service quality is guaranteed, and interestingness and comfort level of ordering the customer are improved.
2) The invention can sequence the time of ordering dishes of each customer, process the ordering information according to the sequenced information, and arrange the ordering information to a kitchen and a waiter according to the sequenced information, and the customers can check the flow state of dishes in real time through the display unit, thereby ensuring the transparency of ordering and avoiding the unreasonable ordering.
Drawings
FIG. 1 is a logic block diagram of the system of the present invention;
FIG. 2 is a logic block diagram of an interactive unit of the present invention;
FIG. 3 is a logic block diagram of a processing unit according to the present invention;
FIG. 4 is a logic block diagram of a display unit according to the present invention.
In the figure: the system comprises a display unit 1, an interaction unit 2, a processing unit 3, a voice recognition module 4, a language understanding module 5, a dialogue management module 6, a language synthesis module 7, a preview generation module 8, a dish ordering and sorting module 9, a synchronous transmission unit 10, a dish arrangement module 11, an account number login module 12, a payment module 13, a waiter arrangement module 14, a voice acquisition and play module 15 and a dish state module 16.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In the description of the present invention, it is to be understood that the terms "upper", "lower", "front", "rear", "left", "right", "top", "bottom", "inner", "outer", and the like, indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, are merely for convenience in describing the present invention and simplifying the description, and do not indicate or imply that the device or element being referred to must have a particular orientation, be constructed and operated in a particular orientation, and thus, should not be construed as limiting the present invention.
Example (b):
referring to fig. 1-4, the present invention provides a technical solution: man-machine pronunciation VR mutual intelligence system of ordering dishes, including display element 1, interactive unit 2 and processing unit 3, interactive unit 2 is connected with display element 1, processing unit 3, interactive unit 2 includes speech recognition module 4, language understanding module 5, dialogue management module 6, rehearsal generation module 8 and language synthesis module 7, and interactive unit 2 can match suitable dialogue information according to the data message in display element 1 and the processing unit 3 to broadcast for the customer through pronunciation collection play module 15, interconnect between speech recognition module 4, language understanding module 5, dialogue management module 6, rehearsal generation module 8 and the language synthesis module 7, processing unit 3 includes ordering dish sequencing module 9 and synchronous transmission unit 10, including dish row module 11, account number login module 12 in the display element 1, Payment module 13, waiter's arrangement module 14, pronunciation collection play module 15 and dish state module 16, pronunciation collection play module 15 can gather customer's speech information, and customer can send out voice command to look over the information in the display element 1 to the operation of ordering dishes.
The voice collecting and playing module 15 is one or more of a speaker and a microphone.
The voice collecting and playing module 15 can collect the voice information of the customer, the voice recognition module 4 can recognize the voice information collected by the voice collecting and playing module 15, the language understanding module 5 can understand and judge the recognized voice information in the voice recognition module 4 in a fuzzy understanding mode, the dialogue management module 6 can analyze the understood voice information in the language understanding module 5 and match proper dialogue information according to the processing unit 3 and the data information in the display unit 1, the rehearsal generating module 8 can rehearse and generate the dialogue information in the dialogue management module 6 and transmit the dialogue information to the language synthesizing module 7, and the language synthesizing module 7 can transmit the matched dialogue information to the voice collecting and playing module 15 for playing.
The dish ranking module 11 can display recommended ranking of all dishes, the account login module 12 can log in a member account, past consumption records, most frequently ordered dishes and favorite waiter information can be displayed after logging in, the payment module 13 can pay a purchase order for the meal, the waiter ranking module 14 can display ranking and working state of all waiters in a store, and the dish state module 16 can display flow state of ordered dishes.
The ordering and sorting module 9 can sort the ordered dish information, and the synchronous transmission unit 10 can transmit the ordered dish information to the kitchen and the waiter, and simultaneously can transmit the dish information fed back by the kitchen and the waiter to the dish state module 16.
The working principle is as follows: the voice collecting and playing module 15 can collect the voice information of the customer, the interaction unit 2 can match out proper dialogue information according to the data information in the display unit 1 and the processing unit 3 and play the dialogue information to the customer through the voice collecting and playing module 15, the customer can send a voice command to check the information in the display unit 1 and order dishes, the ordering and ordering module 9 can order the ordering time of each customer, the ordering information is processed according to the ordered information and is arranged to a kitchen and a waiter according to the ordered information, the customer can check the flow state of the dishes in real time through the dish state module 16, the dish arranging module 11 can display the recommended arrangement of all dishes, the account number logging module 12 can log in the member account number, the past consumption record, the most frequently ordered dishes and favorite waiter information can be displayed after logging in, the payment module 13 can pay a purchase order for the meal, the waiter ranking module 14 can display the ranking and working status of all waiters in the store, and the dish status module 16 can display the flow status of ordered dishes.
While there have been shown and described the fundamental principles and essential features of the invention and advantages thereof, it will be apparent to those skilled in the art that the invention is not limited to the details of the foregoing exemplary embodiments, but is capable of other specific forms without departing from the spirit or essential characteristics thereof; the present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein, and any reference signs in the claims are not intended to be construed as limiting the claim concerned.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.

Claims (5)

1. Mutual intelligent system of ordering of human-computer pronunciation VR, including display element (1), interactive unit (2) and processing unit (3), its characterized in that: interaction unit (2) are connected with display element (1), processing unit (3), interaction unit (2) include speech recognition module (4), language understanding module (5), dialogue management module (6), rehearsal generation module (8) and language synthesis module (7), interconnect between speech recognition module (4), language understanding module (5), dialogue management module (6), rehearsal generation module (8) and language synthesis module (7), processing unit (3) are including ordering dish sequencing module (9) and synchronous transmission unit (10), including dish ranking module (11), account number login module (12), payment module (13), waiter ranking module (14), voice acquisition play module (15) and dish state module (16) in display element (1).
2. The human-computer voice VR interactive intelligent ordering system of claim 1, wherein: the voice acquisition and playing module (15) is one or more of a loudspeaker and a microphone.
3. The human-computer voice VR interactive intelligent ordering system of claim 1, wherein: the voice collecting and playing module (15) can collect the voice information of the customer, the voice recognition module (4) can recognize the voice information collected by the voice collecting and playing module (15), the language understanding module (5) adopts a fuzzy understanding mode to understand and judge the recognized voice information in the voice recognition module (4), the dialogue management module (6) can analyze the understood voice information in the language understanding module (5) and match out proper dialogue information according to the data information in the processing unit (3) and the display unit (1), the preview generation module (8) can perform preview generation on the dialogue information in the dialogue management module (6) and transmit the dialogue information to the language synthesis module (7), the language synthesis module (7) can transmit the matched dialogue information to the voice acquisition playing module (15) for playing.
4. The human-computer voice VR interactive intelligent ordering system of claim 1, wherein: the dish ranking module (11) can display recommended ranking of all dishes, the account login module (12) can log in a member account, past consumption records, most frequently ordered dishes and favorite waiter information can be displayed after logging in, the payment module (13) can pay a purchase order for the meal, the waiter ranking module (14) can display ranking and working states of all waiters in a store, and the dish state module (16) can display the process state of ordered dishes.
5. The human-computer voice VR interactive intelligent ordering system of claim 1, wherein: the ordering and sorting module (9) can sort the ordered dish information, the synchronous transmission unit (10) can transmit the ordered dish information to the kitchen and the waiter, and meanwhile, the dish information fed back by the kitchen and the waiter can be transmitted to the dish state module (16).
CN202011252586.2A 2020-11-11 2020-11-11 Man-machine voice VR interactive intelligent ordering system Withdrawn CN112381604A (en)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113095721A (en) * 2021-04-30 2021-07-09 一汽物流(青岛)有限公司 System and method for ordering online voices of automobile parts

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113095721A (en) * 2021-04-30 2021-07-09 一汽物流(青岛)有限公司 System and method for ordering online voices of automobile parts

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Application publication date: 20210219