CN103632317A - Method for self-service ordering and clearing - Google Patents

Method for self-service ordering and clearing Download PDF

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Publication number
CN103632317A
CN103632317A CN201310564856.7A CN201310564856A CN103632317A CN 103632317 A CN103632317 A CN 103632317A CN 201310564856 A CN201310564856 A CN 201310564856A CN 103632317 A CN103632317 A CN 103632317A
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China
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ordering
self
dishes
customer
clearing
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CN201310564856.7A
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Chinese (zh)
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朱磊
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成都博约创信科技有限责任公司
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Priority to CN201310564856.7A priority Critical patent/CN103632317A/en
Publication of CN103632317A publication Critical patent/CN103632317A/en

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Abstract

The invention discloses a method for self-service ordering and clearing. The method comprises the following steps that a client clicks to enter into an ordering interface through a self-service ordering and clearing terminal; the client selects an ordering manner according to demands, and the ordering manner comprises voice ordering and touch ordering; the client orders through the manner of voice ordering or the manner of touch ordering so as to generate a menu, and the menu is displayed through touching a display screen and is broadcasted by voice; the self-service ordering and clearing terminal automatically clear the total expense of the menu; and the client pays the dinning expense, after the payment is finished, the self-service ordering and clearing terminal generates an order, and transmits the order to a front-desk host machine and an order reception device placed on a kitchen through a communication network. According to the method for self-service ordering and clearing, intelligent ordering and self-service clearing are realized by utilizing a plurality of the self-service ordering and clearing terminals, and the operation is simple; the order can be sent to the kitchen through the communication network, so that the ordering efficiency is improved, and the dinning is enabled to be in order; and not only can the voice ordering be realized, but also the touch ordering can be carried out, customers with different physiques can use conveniently, and the range of application is wide.

Description

一种自助式点餐及结算的方法 A self-style ordering and billing methods

技术领域 FIELD

[0001] 本发明涉及餐饮服务领域,特别是涉及一种自助式点餐及结算的方法。 [0001] The present invention relates to food service, and in particular to a method of self-ordering and billing.

背景技术 Background technique

[0002] 在市场经济蓬勃发展的今天,酒店、餐饮行业发展迅速。 [0002] In today's market economy to flourish, hotel, food and beverage industry is developing rapidly. 随着经济环境的不断好转,作为服务行业,面对餐饮业严酷竞争日益激烈的现实,如何加强管理、提高工作效率和改善服务质量成了急待解决的问题。 With the continuous improvement in the economic environment, as the service industry, the restaurant industry to face the harsh reality of an increasingly competitive, how to strengthen management, improve work efficiency and improve the quality of service has become a pressing problem.

[0003]目前,餐饮业常用的点餐及结算的方式是,在顾客进入餐厅后,服务员递上菜单,供顾客查看及点选,顾客点选的菜品被服务员记录生成菜单,随后,送入厨房,厨师依据服务员所给的菜单进行烹饪;顾客用完餐后,再前往前台排队等候结账。 [0003] At present, the common meal, and clearing the way food and beverage industry is, after the customer enters the restaurant, the waiter handed him a menu for customers to view and click, the customer clicked on the Build menu dishes are recorded waiter, then, into the kitchen, cooks were given in accordance with attendant menu cooking; customer after eating, and then go to the front desk waiting in the checkout.

[0004] 这种点餐及结算方式存在以下不足:(1)点餐时,必须由服务员来完成点餐,在顾客较多时,则会出现等候服务员来点餐的现象,点餐效率低下,浪费时间,有时会因此流失顾客;(2)结账时,需再次前往前台完成结账,顾客来回麻烦,且当顾客较多时,还需排队等候;(3)点餐订单需由服务员转交至厨房,来回奔波,不仅给服务员提高了工作量,且效率低下,对餐厅或酒店的运营有一定的影响;(4)点餐及结算均由人工完成,人力资源需求大,成本高,智能化程度低;(5)由于服务员的原因,容易出现先点餐者却后上菜的现象,使顾客产生不满情绪,不仅使得餐厅的服务质量下降,还容易引发矛盾。 [0004] The presence of such meal and settlement following deficiencies: (1) ordering, ordering must be done by the staff, at the time the customer more, waiting for the waiter to ordering phenomenon occurs, ordering low efficiency, a waste of time, and therefore sometimes loss of customers; (2) the checkout, the need to go to the front desk again to complete the checkout, the customer back and forth trouble, and when the customer more, the need to wait in line; (3) meal orders to be transmitted by the waiter to the kitchen, back and forth, not only to increase the workload of staff, and inefficient, have a certain impact on restaurant or hotel operations; (4) ordering and billing done manually by the large demand for human resources, high cost, low intelligence ; (5) due to the waiter, ordering those prone to the phenomenon, but after serving the customer discontent, not only making the quality of service decline restaurant, but also easily lead to conflicts.

发明内容 SUMMARY

[0005] 本发明的目的在于克服现有技术的不足,提供一种操作简单、适用范围广的自助式点餐及结算的方法,利用多个自助点餐结算终端机实现智能点餐,自助结算,点餐订单通过通信网络发送至厨房内的订单接收装置,提高了点餐效率,提高了餐厅的运营效率,保证了用餐的先后有序,既可以实现语音点餐,又可以进行触摸点餐,方便不同体质的顾客使用,且为用餐者提供了很好的体验。 [0005] The object of the present invention is to overcome the disadvantages of the prior art, there is provided a simple, wide application range of the self-ordering method and settlement, settlement with a plurality of self-ordering meal intelligent terminals, self-checkout , order a meal in the kitchen orders sent to the receiving device, increase the efficiency of ordering and improve the operational efficiency of the restaurant, the meal has to ensure orderly, either voice ordering through a communication network, and can touch meal to facilitate the constitution of different customers to use, and provide a good experience for diners.

[0006] 本发明的目的是通过以下技术方案来实现的:一种自助式点餐及结算的方法,它包括如下步骤: [0006] The object of the present invention is achieved by the following technical solutions: A self-ordering and billing method, comprising the steps of:

S1:顾客通过自助点餐结算终端机点击进入点餐界面; S1: customers through self-service ordering settlement terminals click into ordering interface;

52:根据需求选择点餐方式,该点餐方式包括语音点餐和触摸点餐; 52: according to the demand mode selection meal, the meal comprises a voice mode and a touch ordering meal;

53:顾客进行点餐;包括如下子步骤: 53: for ordering customer; comprises the substeps of:

顾客进行语音点餐: Customers voice ordering:

5301:顾客通过麦克风说出预点的菜品名称或菜品关键字; 5301: Customers say the name of the dishes or dishes keyword through the microphone pre-points;

5302:语音识别芯片录入语音信号,对接收的语音信号预处理后,进行特征提取,自动识别顾客所说的菜品名称或菜品关键字,自动播报并显示所点的菜品名或菜品关键字供顾客确认; 5302: speech recognition chip input speech signal, the speech signal pre-processing the received feature extraction, automatic identification of said customer name or dishes dishes keywords automatically broadcast and display the menu name or keyword dishes point for customers confirm;

5303:顾客确认后,自助点餐结算终端机自动录入顾客点的菜品名,形成菜单列表显示,同时通过扬声器播报,返回步骤S301,重复执行,直到点完为止; S304:生成菜单,通过触摸显示屏显示并语音播报; 5303: After confirmation by a customer, self-service ordering food names settlement terminal automatic entry point of the customer, form the menu list display, broadcast simultaneously through the speaker returns to step S301, repeated until the point have been exhausted; S304: the Build menu, by touching the display screen display and voice broadcast;

顾客进行触摸点餐: Customer touch point meal:

5311:通过触摸显示屏输入预点的菜品名称或菜品关键字; 5311: The touch screen input the name of the dishes or dishes keywords pre-points;

5312:自助点餐结算终端机根据顾客输入的菜品名称或菜品关键字,显示相应菜品、图片及详细文字介绍; 5312: Self-carte dishes settlement terminal according to name or keywords dishes customer input, display the corresponding dishes pictures and detailed text description;

5313:顾客根据需求自主选择合适菜品并确认,返回S311,重复执行,直到点完为止; 5313: customer needs to choose the right dishes in accordance with and confirm, return to S311, repeated until the completion point so far;

5314:生成菜单,通过触摸显示屏显示; 5314: generating a menu by touching the display screen;

54:自助点餐结算终端机自动结算菜单总费用,结算模块根据预存的菜品单价和顾客的菜单结算出总的用餐费用; 54: Self-carte menu settlement terminals Automated Clearing the total cost, the total settlement clearing module costs based on pre-existing dining dishes priced menu and customers;

55:顾客对用餐费用进行支付,支付完成后,自助点餐结算终端机生成点餐订单,并通过通信网络传送至前台主机及置于厨房的订单接收装置。 55: Customers pay the cost of the meal, after the payment is complete, self-service ordering settlement terminal generates meal orders, and transmitted through a communications network to host the reception and kitchen orders placed receiver.

[0007] 步骤S302当所说的菜品名称没有时,自助点餐结算终端机显示并播报相类似的菜品供顾客点选。 [0007] Step S302 when the name is not mentioned dishes, the self-service ordering and billing terminal display broadcast similar dishes for customers to click.

[0008] 步骤S5所述支付的方式包括以下几种:①通过刷会员卡进行支付;②通过现金支付。 Embodiment [0008] Step S5 the payment comprises the following: ① payment card through the brush member; ② by cash.

[0009] 步骤S5在顾客支付完成后,还包括一个通过终端打印机打印收费凭条的步骤。 [0009] In step S5, the customer after the payment is completed, further comprising the step of a receipt printer charge through the terminal.

[0010] 本发明的有益效果是: [0010] Advantageous effects of the present invention are:

1、点餐及结算过程由顾客通过自助点餐结算终端机独立完成,无需服务员一对一进行点餐,也无需在用餐结束后前往前台单独结账,不仅节约了人力资源,智能化程度高,且为餐厅节省了更换菜牌的成本,菜谱也可以根据需求随时更新; 1, ordering and billing process is completed independently by the customer through self-ordering terminals settlement without staff one on one meal, there is no need at the end of the meal went to the front desk alone bill, not only saves manpower resources, high intelligence, and cost savings for the restaurant to replace the menus, the recipes can be updated at any time based on demand;

2、自助点餐结算终端机结合语音点餐和触摸点餐,方便不同体质的顾客,如盲人、聋哑人、正常人,为用餐者提供了更好的体验,结合语音提示和显示提示,操作简单,适用范围广; 2, self-ordering settlement terminals combine voice and touch carte ordering, customer-friendly physical differences, such as the blind, deaf, normal people, to provide a better experience for diners, with voice prompts and displays a prompt, simple operation, wide application;

4、各个顾客可通过多个自助点餐结算终端机同时进行点餐,提高了点餐效率,提高了餐厅运营效率; 4, each customer can be a meal by ordering more self-settlement terminals at the same time, improve the efficiency of ordering and improve the efficiency of restaurant operations;

5、点餐订单无需服务员转交至厨房,通过通信网络直接发送至厨房,不仅提高了工作效率,且保证了用餐的先后有序。 5, ordering the waiter handing it over to the kitchen without having to orders sent directly to the kitchen via a communication network, not only improve the work efficiency, and ensure that the meal has ordered.

附图说明 BRIEF DESCRIPTION

[0011] 图1为本发明的系统结构框图; [0011] FIG. 1 is a block diagram of the system of the present invention;

图2为自助点餐结算终端机的结构框图; FIG 2 is a block diagram of the self-ordering settlement terminal;

图3为本发明的方法流程图。 The method of the present invention. FIG. 3 flowchart.

具体实施方式 Detailed ways

[0012] 下面结合附图进一步详细描述本发明的技术方案,但本发明的保护范围不局限于以下所述。 [0012] The following aspect of the present invention are described in further detail in conjunction with the accompanying drawings, but the scope of the present invention is not limited to the below.

[0013] 如图1所示,自助式点餐及结算系统,它包括前台主机、位于厨房的订单接收装置和至少一个自助点餐结算终端组,每一个自助点餐结算终端组包括终端设备交换机和至少一个自助点餐结算终端机,各自助点餐结算终端机分别与终端设备交换机相连,终端设备交换机通过通信网络与前台主机相连,订单接收装置通过通信网络分别与前台主机和终端设备交换机进行通信。 [0013] As illustrated, the self-ordering and billing system 1, comprising a main reception, located in the kitchen order receiving means and at least one self-ordering payment terminal groups, each terminal group meal settlement self switch includes a terminal device and at least one self-ordering settlement terminal, each of the self-ordering settlement terminal switches respectively connected to the terminal device, the terminal device via a communication network connected to the switch and the host reception, the reception order receiving apparatus switches the host and the terminal apparatus through the communication network, respectively, communication.

[0014] 如图2所示,所述的自助点餐结算终端机包括微处理器、触摸显示屏、麦克风、语音识别芯片、结算模块和扬声器,麦克风通过语音识别芯片与微处理器相连,触摸显示屏、结算模块和扬声器分别与微处理器相连。 [0014] As shown in FIG. 2, the self-ordering settlement terminal includes a microprocessor, a touch screen, a microphone, a voice recognition chip, a clearing module, and a speaker, a microphone connected to the microprocessor chip by voice recognition, touch display, clearing module, and a speaker are connected to the microprocessor. 结算模块根据用餐者的点餐订单结算消费费用,扬声器用于实现语音播报功能。 According to the settlement of consumer cost accounting module meal orders diners, a speaker for voice broadcast feature.

[0015] 所述的自助点餐结算终端机还包括用于打印收费凭条的终端打印机,终端打印机与微处理器的数据输出端相连。 Self ordering settlement terminal [0015] The charge for printing further comprises means for receipt of a terminal printer, the printer is connected to a data output terminal of the microprocessor. 用餐者根据需求可通过自助点餐结算终端自行打印收费凭条。 Diners can print on demand self-charge slip through self-ordering the payment terminal.

[0016] 所述的自助点餐结算终端机还包括服务按钮,设置在自助点餐结算终端机机身上,服务按钮直接与微处理器相连,当顾客在点餐过程或结算过程中遇到问题,需请求帮助时,可以点击相应服务按钮,向前台主机发送求助服务信息,叫唤服务员。 Self ordering settlement terminal [0016] according to service further comprises a button disposed at the buffet meal settlement terminal body, service button directly connected with the microprocessor, the customer encounter when ordering process or settlement process question, ask for help when needed, you can click on the service button, the front desk for help host sends service information, and called the waiter. 无需单独前往前台请求帮助,实现了人性化智能服务。 No separate access to the front desk to ask for help to achieve a humane intelligence services.

[0017]自助式点餐及结算系统还包括位于厨房内用于打印点餐订单的厨房打印机和置于厨房外用于显示订单编号及菜品信息的LED显示屏,厨房打印机和LED显示屏分别与订单接收装置相连。 [0017] The self-ordering and billing system further comprises ordering the kitchen for printing orders placed in the kitchen printer and the LED display is used to display the outer kitchen order number and information dishes, kitchen printer, and LED display line, respectively receiving means coupled. 厨房打印机用于打印点餐订单,供厨房工作人员查看,厨房工作人员也可通过订单接收装置自带的显示屏查看点餐订单。 Meal kitchen printer for printing orders for the kitchen staff to view, kitchen staff can also view ordering order receiving device comes with a display screen through the order.

[0018]自助式点餐及结算系统还包括位于前台的前台打印机,前台打印机与前台主机相连,方便管理者根据需求打印相关数据。 [0018] The self-ordering and billing system further comprises a printer in the foreground of the foreground, the foreground is connected to the host printer front, to facilitate the print data manager on demand.

[0019] 如图3所示,一种自助式点餐及结算的方法,它包括如下步骤: [0019] As shown in FIG. 3, a method of self-ordering and billing, comprising the steps of:

S1:顾客通过自助点餐结算终端机点击进入点餐界面; S1: customers through self-service ordering settlement terminals click into ordering interface;

52:根据需求选择点餐方式,该点餐方式包括语音点餐和触摸点餐; 52: according to the demand mode selection meal, the meal comprises a voice mode and a touch ordering meal;

53:顾客进行点餐;包括如下子步骤: 53: for ordering customer; comprises the substeps of:

顾客进行语音点餐: Customers voice ordering:

5301:顾客通过麦克风说出预点的菜品名称或菜品关键字; 5301: Customers say the name of the dishes or dishes keyword through the microphone pre-points;

5302:语音识别芯片录入语音信号,对接收的语音信号预处理后,进行特征提取,自动识别顾客所说的菜品名称或菜品关键字,自动播报并显示所点的菜品名或菜品关键字供顾客确认; 5302: speech recognition chip input speech signal, the speech signal pre-processing the received feature extraction, automatic identification of said customer name or dishes dishes keywords automatically broadcast and display the menu name or keyword dishes point for customers confirm;

5303:顾客确认后,自助点餐结算终端机自动录入顾客点的菜品名,形成菜单列表显示,同时通过扬声器播报,返回步骤S301,重复执行,直到点完为止; 5303: After confirmation by a customer, self-service ordering food names settlement terminal automatic entry point of the customer, form the menu list display, broadcast simultaneously through the speaker returns to step S301, repeated until the point have been exhausted;

5304:生成菜单,通过触摸显示屏显示并语音播报; 5304: generating a menu by touching the display screen and voice broadcast;

顾客进行触摸点餐: Customer touch point meal:

5311:通过触摸显示屏输入预点的菜品名称或菜品关键字; 5311: The touch screen input the name of the dishes or dishes keywords pre-points;

5312:自助点餐结算终端机根据顾客输入的菜品名称或菜品关键字,显示相应菜品、图片及详细文字介绍; 5312: Self-carte dishes settlement terminal according to name or keywords dishes customer input, display the corresponding dishes pictures and detailed text description;

5313:顾客根据需求自主选择合适菜品并确认,返回S311,重复执行,直到点完为止; 5313: customer needs to choose the right dishes in accordance with and confirm, return to S311, repeated until the completion point so far;

5314:生成菜单,通过触摸显示屏显示; 5314: generating a menu by touching the display screen;

54:自助点餐结算终端机自动结算菜单总费用,结算模块根据预存的菜品单价和顾客的菜单结算出总的用餐费用; S5:顾客对用餐费用进行支付,支付完成后,自助点餐结算终端机生成点餐订单,并通过通信网络传送至前台主机及置于厨房的订单接收装置。 54: Self-carte menu settlement terminals Automated Clearing the total cost, the total settlement clearing module based on the cost of the meal dishes stored unit price and customer menus; S5: Customers pay the cost of the meal, after the payment is complete, self-service ordering payment terminal generating machine meal orders, and transmitted through the communication network to the host and placed in front of the kitchen order receiving apparatus.

[0020] 步骤S302当所说的菜品名称没有时,自助点餐结算终端机显示并播报相类似的菜品供顾客点选。 [0020] Step S302 when the name is not mentioned dishes, the self-service ordering and billing terminal display broadcast similar dishes for customers to click.

[0021] 步骤S312当输入的菜品名称没有时,自助点餐结算终端机显示相类似的菜品供顾客点选。 [0021] Step S312 when there is no input when the name of the dishes, buffet meal settlement terminal display similar dishes for customers to click.

[0022] 步骤S5所述支付的方式包括以下几种:①通过刷会员卡进行支付;②通过现金支付。 Embodiment [0022] Step S5 the payment comprises the following: ① payment card through the brush member; ② by cash.

[0023] 步骤S5在顾客支付完成后,还包括一个通过终端打印机打印收费凭条的步骤。 [0023] In step S5, the customer after the payment is completed, further comprising the step of a receipt printer charge through the terminal.

Claims (4)

1.一种自助式点餐及结算的方法,其特征在于:它包括如下步骤: S1:顾客通过自助点餐结算终端机点击进入点餐界面; 52:根据需求选择点餐方式,该点餐方式包括语音点餐和触摸点餐; 53:顾客进行点餐;包括如下子步骤: 顾客进行语音点餐: 5301:顾客通过麦克风说出预点的菜品名称或菜品关键字; 5302:语音识别芯片录入语音信号,对接收的语音信号预处理后,进行特征提取,自动识别顾客所说的菜品名称或菜品关键字,自动播报并显示所点的菜品名或菜品关键字供顾客确认; 5303:顾客确认后,自助点餐结算终端机自动录入顾客点的菜品名,形成菜单列表显示,同时通过扬声器播报,返回步骤S301,重复执行,直到点完为止; 5304:生成菜单,通过触摸显示屏显示并语音播报; 顾客进行触摸点餐: 5311:通过触摸显示屏输入预点的菜品名称或菜品关键字; 5312: A method of self-ordering and settlement, characterized in that: it comprises the steps of: Sl: Customer Billing through self ordering terminal click into the ordering interface; 52: according to the demand mode selection meal, the meal ordering embodiment including voice and touch ordering; 53: for ordering customer; comprises the substeps of: customer voice ordering: 5301: customer name or dishes keyword spoken dishes pre-points by the microphone; 5302: speech recognition chip input speech signal, the speech signal pre-processing the received feature extraction, automatic identification of said customer name or dishes dishes keywords automatically broadcast and display the menu name or keyword dishes point for customer confirmation; 5303: customer after confirmation, self-ordering settlement terminal automatic entry point of the food names customers, forming a menu list display, broadcast simultaneously through the speaker returns to step S301, repeated until the point have been exhausted; 5304: Build menu, displayed by touching the screen and voice broadcast; customer touch point meal: 5311: touch screen input the name of the dishes or dishes keywords pre-points; 5312: 助点餐结算终端机根据顾客输入的菜品名称或菜品关键字,显示相应菜品、图片及详细文字介绍; 5313:顾客根据需求自主选择合适菜品并确认,返回S311,重复执行,直到点完为止; 5314:生成菜单,通过触摸显示屏显示; S4:自助点餐结算终端机自动结算菜单总费用,结算模块根据预存的菜品单价和顾客的菜单结算出总的用餐费用; S5:顾客对用餐费用进行支付,支付完成后,自助点餐结算终端机生成点餐订单,并通过通信网络传送至前台主机及置于厨房的订单接收装置。 Help ordering dishes according to the settlement terminal name or keyword dishes customer input, display the corresponding dishes pictures and detailed text description; 5313: customer needs to choose the right dishes in accordance with and confirm, return to S311, repeated until the point have been exhausted; 5314: Build menu, displayed by touching the screen; S4: self-ordering terminals Automated clearing settlement menu the total cost, the total settlement clearing module based on the cost of the meal dishes stored unit price and customer menus; S5: customer dining expenses were payment, after the payment is completed, the settlement terminal device generates self-ordering meal orders, and transmitted through a communication network to a host computer and placed in front of the kitchen order receiving apparatus.
2.根据权利要求1所述的一种自助式点餐及结算的方法,其特征在于:步骤S302当所说的菜品名称没有时,自助点餐结算终端机显示并播报相类似的菜品供顾客点选。 2. According to one method of self-ordering and billing of the preceding claims, characterized in that: when said step S302 is not the name of the dishes, the self-ordering and billing broadcast terminal displays similar dishes for customers point selected.
3.根据权利要求1所述的一种自助式点餐及结算的方法,其特征在于:步骤S5所述支付的方式包括以下几种:①通过刷会员卡进行支付;②通过现金支付。 3. According to one method of self-ordering and billing claim, wherein: the payment step S5 embodiment comprises the following: ① payment card through the brush member; ② by cash.
4.根据权利要求1所述的一种自助式点餐及结算的方法,其特征在于:步骤S5在顾客支付完成后,还包括一个通过终端打印机打印收费凭条的步骤。 4. According to one method of self-ordering and billing claim, wherein: the step S5 after the completion of payment customer, further comprising the step of a receipt printer charge through the terminal.
CN201310564856.7A 2013-11-14 2013-11-14 Method for self-service ordering and clearing CN103632317A (en)

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CN104077731A (en) * 2014-07-02 2014-10-01 浙江大学 Self-service ordering settlement device and using method thereof
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