CN112291426A - Frequency limit-based harassment outbound call prevention method, device, equipment and storage medium - Google Patents
Frequency limit-based harassment outbound call prevention method, device, equipment and storage medium Download PDFInfo
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- CN112291426A CN112291426A CN202011152094.6A CN202011152094A CN112291426A CN 112291426 A CN112291426 A CN 112291426A CN 202011152094 A CN202011152094 A CN 202011152094A CN 112291426 A CN112291426 A CN 112291426A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
- H04M3/42238—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location in systems with telephone lines with multiple users
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/18—Automated outdialling systems
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Abstract
The invention discloses a method, a device, equipment and a storage medium for preventing harassment outbound based on frequency limitation, wherein the method comprises the following steps: combining a plurality of outbound lines into a virtual line, and setting the outbound frequency of each outbound line, wherein each outbound line comprises a calling number, and the outbound frequency is the call limit times of the outbound line to any called number in a preset time period; acquiring an outbound command, wherein the outbound command comprises any called number; obtaining at least one available line through virtual line routing, wherein the called frequency of the called number by the available line is less than the outbound frequency of the available line; and calling an available line to execute the outbound instruction.
Description
Technical Field
The invention relates to the field of voice calling, in particular to a method, a device, equipment and a storage medium for preventing harassment outbound based on frequency limitation.
Background
With the gradual maturity of artificial intelligence technology, the traditional call center is gradually replaced by an AI intelligent call center, and marketing outbound is also replaced by AI robot outbound more and more. People are also more and more disturbed by marketing calls, and the main method for dealing with the telephone disturbance at present is to set a disturbance prevention strategy at a called end through various mobile phone housekeeping software and provide a disturbance number marking function for various large security manufacturers.
As the initiator of the marketing call, the number is not expected to be marked and blackened, when the marketing center calls out, if the same number is frequently used to contact the same called party, the called party is already harassed by the calling party on the same day, so that the answering is refused, the line call rate is reduced, even complaints are made, and the existing marketing center does not actively do the filtering related to the harassment prevention.
Disclosure of Invention
The invention aims to solve the technical problem of providing a method, a device, equipment and a storage medium for preventing harassment outbound based on frequency limitation so as to solve the technical problem that the outbound line configuration of the traditional telemarketing center is not flexible enough.
In order to achieve the purpose, the invention adopts the following technical scheme:
in a first aspect, the present invention provides a method for preventing harassment outbound based on frequency limitation, the method includes:
combining a plurality of outbound lines into a virtual line, setting the outbound frequency of each outbound line, wherein,
each outbound line comprises a calling number, and the outbound frequency is the call limit times of the outbound line to any called number in a preset time period;
acquiring an outbound command, wherein the outbound command comprises any called number;
obtaining at least one available line through the virtual line route, wherein the called frequency of the called number of the available line is less than the outbound frequency of the available line;
and calling the available line to execute the outbound instruction.
In a second aspect, the present invention provides a frequency-based harassment call-out prevention device, comprising:
a combining unit for combining a plurality of outbound lines into one virtual line, each outbound line being set
The calling method comprises the following steps that (1) the calling frequency is obtained, wherein each calling line comprises a calling number, and the calling frequency is the calling limit times of any called number in a preset time period of the calling line;
the system comprises a first acquisition unit, a second acquisition unit and a control unit, wherein the first acquisition unit is used for acquiring an outbound command, and the outbound command comprises any called number;
a second obtaining unit, configured to obtain at least one available line through the virtual line route, where a called frequency of a called number by the available line is less than an outbound frequency of the available line;
and the processing unit is used for calling the available line to execute the outbound command.
In a third aspect, the present invention provides a computer device, including a memory and a processor, where the memory stores a computer program, and when the computer program is executed by the processor, the processor executes the above-mentioned harassment outbound call prevention method based on frequency limitation.
In a fourth aspect, the present invention provides a computer storage medium, wherein a computer program is stored in the computer storage medium, and the computer program comprises program instructions, and the program instructions, when executed by a processor, execute the above-mentioned frequency-based harassment outbound call prevention method.
The invention has the beneficial effects that: the invention provides a disturbance-prevention outbound call method, a disturbance-prevention outbound call device, disturbance-prevention outbound call equipment and a storage medium based on frequency limitation.
Drawings
Fig. 1 is a schematic flow chart of a method of an anti-harassment outbound method based on frequency restriction according to an embodiment of the present invention;
fig. 2 is a flowchart illustrating a method for calculating a called number called frequency of an outbound line according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an anti-harassment outbound call device based on frequency limitation according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a computer according to an embodiment of the present invention.
Detailed Description
The technical solutions of the present invention are further described in detail below with reference to specific embodiments, and it is obvious that the described embodiments are only some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The existing calling center outbound line configuration is not flexible enough, and the same outbound number is frequently used to initiate a call to the same called party, so that the outbound number is marked and blacked, the line call completing rate is reduced, and even complaints are made.
In order to solve the technical problem that the configuration of an outbound line of the existing telemarketing center is not flexible enough, the embodiment of the invention provides a method, a device, equipment and a storage medium for preventing harassment outbound based on frequency limitation.
The technical solutions provided by the embodiments of the present invention are described in detail below with reference to the accompanying drawings.
Referring to fig. 1, a schematic flow chart of a method for preventing harassment outbound call based on frequency limitation according to an embodiment of the present invention is shown, where the method includes:
s101, combining a plurality of outbound lines into a virtual line, and setting the outbound frequency of each outbound line;
for step S101, each outbound line includes a calling number, the outbound frequency is the number of times of call restriction on any called number in a preset time period by the outbound line, and the preset time period may be set to a period counted in hours, such as 24 hours, or may be set to any period set in other timing manners.
S102, acquiring an outbound command;
for step S102, the outbound command includes any called number.
S103, obtaining at least one available line through the virtual line route;
for step S103, the called frequency of the called number of the available line is less than the outbound frequency of the available line.
And S104, calling the available line to execute the outbound command.
In one embodiment, execution of the outbound command is stopped when the available wire is not present in the virtual wire.
Referring to fig. 2, a flow chart of a method for calculating a called number called frequency of an outbound line pair according to an embodiment of the present invention is shown, where the method includes:
s201, recording outbound data of each available line for executing the outbound command into a frequency control storage;
for step S201, the outbound data includes the calling number of the available line, the called number of the outbound command, and the outbound start time.
S202, after the available line is called to execute the outbound command, the available line adds 1 to the called frequency of the called number in the outbound command.
S203, deleting the overtime outbound data in the frequency control storage, wherein the called frequency of the called number in the outbound command is reduced by 1 by the available line;
in step S203, the timeout outbound data is outbound data with a recording duration exceeding a preset time period from the outbound start time.
It can be understood that the number of calls of the outbound line in the preset time period can be obtained through the query frequency control storage, in the conventional operation, the query is mainly performed by adding an index into the calling number and the outbound starting time, and when the call record data volume is large, the query performance is often not ideal. Therefore, in the embodiment of the invention, the recording is carried out through a storage mode which can be deleted, each outbound line only needs to store the records of the maximum calling frequency for one called number, after the outbound line executes the outbound command, the calling number of the outbound line, the called number of the outbound command and the outbound starting time are recorded into the frequency control storage, and the called frequency of the outbound line for the called number in the outbound command is added by 1; when the recording time length of any outbound record from the outbound starting time exceeds the preset time period, deleting the outbound record, and subtracting 1 from the called frequency of the outbound line corresponding to the outbound record to the called number in the outbound command.
Optionally, the data storage structure of the call record may be implemented by using SortedSet, which is implemented by treset provided by JDK or zset provided by Redis.
Referring to fig. 3, a schematic structural diagram of an anti-harassment outbound call device based on frequency limitation according to an embodiment of the present invention is shown, where the device includes:
a combination unit 301, configured to combine multiple outbound lines into one virtual line, and set an outbound frequency of each outbound line, where each outbound line includes a calling number, and the outbound frequency is a call limit frequency of the outbound line to any called number within a preset time period;
a first obtaining unit 302, configured to obtain an outbound command, where the outbound command includes any called number;
a second obtaining unit 303, configured to obtain at least one available line through the virtual line route, where a called frequency of a called number by the available line is less than an outbound frequency of the available line;
a processing unit 304, configured to invoke the available line to execute the outbound instruction.
Referring to fig. 4, a schematic structural diagram of a computer according to an embodiment of the present invention is shown, which may include: at least one network interface 402, memory 403, and at least one processor 401. The various components in the terminal are coupled together by a bus system 404. It will be appreciated that the bus system 404 is used to enable communications among the components for connection. The bus system 404 includes a power bus, a control bus, and a status signal bus in addition to a data bus, but for clarity of illustration, the various buses are labeled as bus system 404 in FIG. 4.
In some embodiments, memory 403 stores the following elements, executable modules or data structures, or a subset thereof, or an expanded set thereof: an operating system 4031 and application programs 4032.
The operating system 4031 includes various system programs, such as a framework layer, a core library layer, a driver layer, and the like, and is used to implement various outgoing services and process hardware-based tasks. The application 4032 includes various applications, such as a Media Player (Media Player), a Browser (Browser), and the like, and is used to implement various application services. The program for implementing the method of the embodiment of the present invention may be included in the application program.
In the above embodiment, the terminal further includes: at least one instruction, at least one program, set of codes, or set of instructions stored on the memory 403 that is executable by the processor 401 to perform steps implementing any of the methods for drawing a thermodynamic diagram based on user swipe gestures at a terminal in embodiments of the present invention.
In an embodiment, the present invention further provides a computer storage medium, where a computer program is stored, where the computer program includes program instructions, and the program instructions, when executed by a processor, perform the steps of any of the frequency-based harassment outbound call prevention methods according to the embodiments of the present invention.
It will be understood by those skilled in the art that all or part of the processes in the method according to the above embodiments may be implemented by using a computer program to instruct related hardware, where the computer program may be stored in a non-volatile computer-readable storage medium or a volatile computer-readable storage medium, and when executed, the computer program may implement the steps of any harassment call prevention method based on frequency limitation in the embodiments of the present invention. Any reference to memory, storage, databases, or other media used in embodiments provided herein may include non-volatile and/or volatile memory. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The embodiments of the present invention have been described above with reference to the accompanying drawings, but the present invention is not limited to the above-described embodiments, which are merely illustrative and not restrictive; meanwhile, for a person skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, which are within the protection scope of the present invention.
Claims (8)
1. A disturbance-prevention outbound call method based on frequency limitation is characterized by comprising the following steps:
combining a plurality of outbound lines into a virtual line, setting the outbound frequency of each outbound line, wherein,
each outbound line comprises a calling number, and the outbound frequency is the call limit times of the outbound line to any called number in a preset time period;
acquiring an outbound command, wherein the outbound command comprises any called number;
obtaining at least one available line through the virtual line route, wherein the called frequency of the called number of the available line is less than the outbound frequency of the available line;
and calling the available line to execute the outbound instruction.
2. A method as claimed in claim 1, wherein the method is based on frequency limiting for preventing nuisance calls
The method further comprises the following steps:
and stopping executing the outbound command when the available line does not exist in the virtual line.
3. A method as claimed in claim 1, wherein the method is based on frequency limiting for preventing nuisance calls
The method further comprises the following steps: and recording outbound data of each available line for executing the outbound command into a frequency control storage, wherein the outbound data comprises the calling number of the available line, the called number of the outbound command and outbound starting time.
4. A method as claimed in claim 3, characterised by tuning the frequency limit based harassment outbound call prevention
And after the calling-out instruction is executed by using the available line, the called frequency of the called number in the calling-out instruction is added by 1 by using the available line.
5. A method as claimed in claim 3, wherein the frequency limitation based anti-harassment outbound call method is deleting
Except the overtime outbound data in the frequency control storage, the called frequency of the called number in the outbound command is reduced by 1 by the available line, wherein the overtime outbound data is the outbound data with the recording duration exceeding the preset time period from the outbound starting time.
6. A harassment-prevention outbound device based on frequency limitation is characterized by comprising:
a combining unit for combining a plurality of outbound lines into one virtual line, each outbound line being set
The calling method comprises the following steps that (1) the calling frequency is obtained, wherein each calling line comprises a calling number, and the calling frequency is the calling limit times of any called number in a preset time period of the calling line;
the system comprises a first acquisition unit, a second acquisition unit and a control unit, wherein the first acquisition unit is used for acquiring an outbound command, and the outbound command comprises any called number;
a second obtaining unit, configured to obtain at least one available line through the virtual line route, where a called frequency of a called number by the available line is less than an outbound frequency of the available line;
and the processing unit is used for calling the available line to execute the outbound command.
7. A computer device comprising a memory and a processor, the memory storing a computer program which, when executed by the processor, causes the processor to carry out the steps of the method according to any one of claims 1 to 5.
8. A computer storage medium, characterized in that the computer storage medium stores a computer program comprising program instructions which, when executed by a processor, perform the method of any one of claims 1-5.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202011152094.6A CN112291426A (en) | 2020-10-23 | 2020-10-23 | Frequency limit-based harassment outbound call prevention method, device, equipment and storage medium |
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| CN202011152094.6A CN112291426A (en) | 2020-10-23 | 2020-10-23 | Frequency limit-based harassment outbound call prevention method, device, equipment and storage medium |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113067946A (en) * | 2021-03-16 | 2021-07-02 | 浙江百应科技有限公司 | Method, system and storage medium for preventing harassment outbound based on API |
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