CN110166632A - Intelligent outgoing call processing method, device, computer equipment and storage medium - Google Patents
Intelligent outgoing call processing method, device, computer equipment and storage medium Download PDFInfo
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- CN110166632A CN110166632A CN201910300397.9A CN201910300397A CN110166632A CN 110166632 A CN110166632 A CN 110166632A CN 201910300397 A CN201910300397 A CN 201910300397A CN 110166632 A CN110166632 A CN 110166632A
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
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- G06F16/2457—Query processing with adaptation to user needs
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- H—ELECTRICITY
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Abstract
It includes: to obtain batch outgoing call to request that the present invention, which discloses a kind of intelligent outgoing call processing method, device, computer equipment and storage medium, the intelligence outgoing call processing method,；Based on branch's mark inquiry database in batch outgoing call request, obtains branch and identify corresponding fixed line Number Configuration Table；According to fixed line outgoing call sequence, target fixed line number is determined from fixed line Number Configuration Table at least two original fixed line numbers；Invocation target fixed line number carries out outgoing call to the corresponding mobile terminal of client's number, obtains outgoing call feedback result；If outgoing call feedback result is call failure, the corresponding call failure number of client's number is updated；If call failure number is not less than the first preset times and is not more than the second preset times, based on fixed line outgoing call sequential update target fixed line number, according to fixed line outgoing call interval, it repeats invocation target fixed line number and outgoing call is carried out to the corresponding mobile terminal of client's number, outgoing call feedback result is obtained, this method can effectively improve percent of call completed.
Description
Technical field
The present invention relates to field of artificial intelligence more particularly to a kind of intelligent outgoing call processing method, device, computer to set
Standby and storage medium.
Background technique
In financial product or other promoting services, telemarketing is a kind of for the financial institutions such as bank, security and insurance
Common way of promotion.When outer calling service system carries out outgoing call, generally use outer aobvious number for the phone number of area code+95511
Code carries out outgoing call, and portions of client direct rejection or can shield the number when seeing " 95511 ", leads to percent of call completed
It is not high.
Summary of the invention
The embodiment of the present invention provides a kind of intelligent outgoing call processing method, device, computer equipment and storage medium, to solve
Outbound call service system, which carries out outgoing call, at present has outgoing call number to fix, and leads to the direct rejection of client or shielding, reduces on asking for rate
Topic.
A kind of intelligence outgoing call processing method, comprising:
Batch outgoing call request is obtained, the batch outgoing call request includes that branch identifies；
Inquiry database is identified based on the branch, the corresponding fixed line number of branch's mark is obtained and matches
Table is set, the fixed line Number Configuration Table includes at least two original fixed line numbers, fixed line outgoing call interval and fixed line outgoing call sequence；
According to the fixed line outgoing call sequence, target fixed line number is determined from at least two original fixed line numbers；
It calls the target fixed line number to carry out outgoing call to the corresponding mobile terminal of client's number, obtains outgoing call feedback knot
Fruit；
If the outgoing call feedback result is call failure, the corresponding call failure number of client's number is updated；
If the call failure number is not less than the first preset times and is not more than the second preset times, based on outside fixed line
Sequential update target fixed line number is exhaled, according to fixed line outgoing call interval, repeats and calls the target fixed line number to visitor
Number corresponding mobile terminal in family carries out outgoing call, obtains outgoing call feedback result.
A kind of intelligence outgoing call processing unit, comprising:
Batch outgoing call request module, for obtaining batch outgoing call request, the batch outgoing call request includes branch's machine
Structure mark；
Fixed line Number Configuration Table obtains module, for obtaining described point based on branch mark inquiry database
The corresponding fixed line Number Configuration Table of branch authority identification, the fixed line Number Configuration Table include at least two original fixed line numbers,
Fixed line outgoing call interval and fixed line outgoing call sequence；
Target fixed line number obtains module, is used for according to the fixed line outgoing call sequence, from at least two original fixed lines
Target fixed line number is determined in number；
Outgoing call feedback result obtains module, for calling the target fixed line number to the corresponding mobile terminal of client's number
Outgoing call is carried out, outgoing call feedback result is obtained；
Call failure number obtains module, if being call failure for the outgoing call feedback result, updates the client
The corresponding call failure number of number；
Outgoing call module is recycled, if not less than the first preset times and default no more than second for the call failure number
Number is then repeated described in calling based on fixed line outgoing call sequential update target fixed line number according to fixed line outgoing call interval
Target fixed line number carries out outgoing call to the corresponding mobile terminal of client's number, obtains outgoing call feedback result.
A kind of computer equipment, including memory, processor and storage are in the memory and can be in the processing
The computer program run on device, the processor realize above-mentioned intelligent outgoing call processing method when executing the computer program
Step.
A kind of computer readable storage medium, the computer-readable recording medium storage have computer program, the meter
Calculation machine program realizes the step of above-mentioned intelligent outgoing call processing method when being executed by processor.
In above-mentioned intelligence outgoing call processing method, device, computer equipment and storage medium, by obtaining, batch is outer to be called for
It asks, so that based on branch's mark inquiry database in batch outgoing call request, quick obtaining branch mark is corresponding
Fixed line Number Configuration Table.Then, according to the fixed line outgoing call in fixed line Number Configuration Table from least two original fixed line numbers
Sequentially, target fixed line number is determined, quickly so that invocation target fixed line number is outer to the progress of client's number corresponding mobile terminal
It exhales, obtains outgoing call feedback result, if outgoing call feedback result is call failure, update the corresponding call failure of client's number
Number, to judge the corresponding call failure number of client's number, if call failure number is not less than the first preset times
And it is not more than the second preset times, then it is assumed that the fixed line is shielded, and fixed line outgoing call sequential update target fixed line number is based on, according to
Fixed line outgoing call interval repeats invocation target fixed line number and carries out outgoing call to the corresponding mobile terminal of client's number, obtains outer
Feedback result is exhaled, to improve percent of call completed.
Detailed description of the invention
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below by institute in the description to the embodiment of the present invention
Attached drawing to be used is needed to be briefly described, it should be apparent that, the accompanying drawings in the following description is only some implementations of the invention
Example, for those of ordinary skill in the art, without any creative labor, can also be according to these attached drawings
Obtain other attached drawings.
Fig. 1 is an application environment schematic diagram of intelligent outgoing call processing method in one embodiment of the invention；
Fig. 2 is a flow chart of intelligent outgoing call processing method in one embodiment of the invention；
Fig. 3 is a specific flow chart of step S40 in Fig. 2；
Fig. 4 is a specific flow chart of step S44 in Fig. 3；
Fig. 5 is a flow chart of intelligent outgoing call processing method in one embodiment of the invention；
Fig. 6 is a flow chart of intelligent outgoing call processing method in one embodiment of the invention；
Fig. 7 is a schematic diagram of intelligent outgoing call processing unit in one embodiment of the invention；
Fig. 8 is a schematic diagram of computer equipment in one embodiment of the invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are some of the embodiments of the present invention, instead of all the embodiments.Based on this hair
Embodiment in bright, every other implementation obtained by those of ordinary skill in the art without making creative efforts
Example, shall fall within the protection scope of the present invention.
Intelligence outgoing call processing method provided in an embodiment of the present invention can be applicable to wherein, and this method can be applicable to a kind of outgoing call
In operation system, for improving percent of call completed.The intelligence outgoing call processing method can be applicable in the application environment such as Fig. 1,
In, computer equipment is communicated by network with server.Computer equipment can be, but not limited to various personal computers, pen
Remember this computer, smart phone, tablet computer and portable wearable device.Server can be realized with independent server.
In one embodiment, it as shown in Fig. 2, providing a kind of intelligent outgoing call processing method, applies in Fig. 1 in this way
It is illustrated, includes the following steps: for server
S10: obtaining batch outgoing call request, and batch outgoing call request includes that branch identifies.
Wherein, batch outgoing call request is that the request of batch outgoing call is carried out for trigger the server.Branch's mark is to use
In the unique identification of identification branch.It specifically, include an outgoing call module in outbound call service system, it is automatic outer for carrying out
It exhales." batch outgoing call " button in outgoing call module may be selected in user, so that server obtains batch outgoing call request.
S20: it based on branch's mark inquiry database, obtains branch and identifies corresponding fixed line number configuration
Table, fixed line Number Configuration Table include at least two original fixed line numbers, fixed line outgoing call interval and fixed line outgoing call sequence.
Wherein, fixed line Number Configuration Table refers to configured fixed line directory.The fixed line fixed line Number Configuration Table includes extremely
Few two original fixed line numbers, fixed line outgoing call interval and fixed line outgoing call sequence.Fixed line outgoing call sequence refers to the outgoing call of fixed line number
Sequentially.After fixed line outgoing call interval refers to that fixed line number is shielded, carried out again according to the lower fixed line number of fixed line outgoing call sequence starting
The time interval of secondary outgoing call, such as 10min.Specifically, server identifies inquiry database according to branch, obtains branch
Corresponding fixed line Number Configuration Table is identified, so that the subsequent configuration based in fixed line Number Configuration Table carries out outgoing call.
S30: according to fixed line outgoing call sequence, target fixed line number is determined from least two original fixed line numbers.
S40: invocation target fixed line number carries out outgoing call to the corresponding mobile terminal of client's number, obtains outgoing call feedback knot
Fruit.
Wherein, target fixed line number is to be currently used in the fixed line number that outgoing call is carried out to client's number.Specifically, server
It is used as target fixed line number according to the fixed line outgoing call sequential selection of user configuration one from least two original fixed line numbers, with
So that server calls target fixed line number is carried out outgoing call to the corresponding mobile terminal of client's number, obtains outgoing call feedback result.
S50: if outgoing call feedback result is call failure, the corresponding call failure number of client's number is updated.
S60: if call failure number is not less than the first preset times and is not more than the second preset times, based on outside fixed line
Sequential update target fixed line number is exhaled, according to fixed line outgoing call interval, repeats invocation target fixed line number to client's number pair
The mobile terminal answered carries out outgoing call, obtains outgoing call feedback result.
Wherein, the first preset times are the pre-set numbers whether shielded by client for judging fixed line number, this
In embodiment, 3 can be set by the first preset times.Understandably, the first preset times are for deciding whether enabling second
Fixed line number carries out the call failure number of secondary outgoing call.Second preset times are pre-set for determining certain client's number
Whether need to be added the call failure number of blacklist.Specifically, if call failure number is not less than the first preset times and not
Greater than the second preset times, then it is assumed that the fixed line number may be shielded, and call next fixed line number according to fixed line outgoing call sequence,
Based on the fixed line outgoing call interval corresponding time, continue the same client of outgoing call；If call failure number is greater than the second preset times,
Think that the client will not connect phone, and client's number is stored in blacklist, the subsequent electricity that will not be further continued for dialing the client
Words, to reduce customer complaint rate and outgoing call cost.
Further, after the step s 40, intelligence outgoing call processing method further include: if outgoing call feedback result is calling
The corresponding calling line of client's number is then distributed to current state and is the terminal of attending a banquet of idle state, and will attended a banquet end by success
Corresponding current state is held to be changed to busy condition, so that real-time update is attended a banquet the corresponding current state of terminal, reasonable distribution is exhaled
It is route.
In the present embodiment, by obtaining batch outgoing call request, so as to based on branch's mark in batch outgoing call request
Database is inquired, quick obtaining branch identifies corresponding fixed line Number Configuration Table.Then, from least two original fixed lines
According to the fixed line outgoing call sequence in fixed line Number Configuration Table in number, target fixed line number is determined, quickly so that invocation target is solid
It talks about number and outgoing call is carried out to the corresponding mobile terminal of client's number, obtain outgoing call feedback result, if outgoing call feedback result is calling
Failure, then update the corresponding call failure number of client's number, to sentence to the corresponding call failure number of client's number
It is disconnected, if call failure number is not less than the first preset times and is not more than the second preset times, then it is assumed that the fixed line is shielded, then
Invocation target fixed line number pair is repeated according to fixed line outgoing call interval based on fixed line outgoing call sequential update target fixed line number
The corresponding mobile terminal of client's number carries out outgoing call, outgoing call feedback result is obtained, to improve percent of call completed, if call failure number is big
In the second preset times, then it is assumed that the client will not connect business telephone, by client's number be stored in blacklist in, it is subsequent will not
It is further continued for dialing the phone of the client, to reduce customer complaint rate and outgoing call cost.
In one embodiment, as shown in figure 3, in step S40, i.e., invocation target fixed line number is to the corresponding shifting of client's number
Dynamic terminal carries out outgoing call, obtains outgoing call feedback result, specifically comprises the following steps:
S41: outgoing call client list is obtained, outgoing call client's list includes client's number, client occupation and client's affiliated area.
Wherein, outgoing call client list is (such as Netease, the popularization of Baidu website, social media website through various channels
And the popularization of application software) list comprising customer information that gets, by electric pin system to these outgoing calls client list into
Row management, and be issued to attend a banquet and carry out outgoing call processing.Customer information refers to client personal information, which includes but unlimited
In information such as different surname name, client's number, client occupation and client's affiliated areas.Client's affiliated area refers to that client is currently located city
Which region city belongs to, such as south or the north.
S42: client's number being input in preconfigured number state interface and is identified, is obtained number and is used shape
State.
S43: being improper by outgoing call client's list medium size code use state if number use state is abnormal condition
The client of state removes, and obtains target customer's list.
Wherein, operator can provide a number state interface, for outbound call service system calling, obtain number use state
(such as use or spacing).Specifically, client's number is input in preconfigured number state interface and is identified, obtained
The corresponding number use state of each client's number, so that server uses shape according to the corresponding number of each client's number
State removes client's number that number use state is abnormal condition such as (spacing), to realize to the client in outgoing call list
The purpose that number is cleaned, and outgoing call list is updated, target customer's list is obtained, by being cleaned to client's number, with
Invalid number is removed, outgoing call cost is effectively reduced.
S44: being based on client occupation and client's affiliated area, determines in target customer's list that each client's number is corresponding and exhales
Cry the time.
Specifically, different with client's affiliated area due to client occupation, corresponding call time is different, passes through client's duty
Industry and client's affiliated area determine each client's number corresponding call time in target customer's list, so as to outgoing call module root
Automatic outer call is carried out according to the call time of each client.
In one embodiment, as shown in figure 4, in step S44, that is, it is based on client occupation and client's affiliated area, determines mesh
Each client's number corresponding call time in client's list is marked, is specifically comprised the following steps:
S441: being based on client occupation, obtains the first free time corresponding with client occupation.
S442: being based on client's affiliated area, obtains the second free time corresponding with client's affiliated area.
S443: the second time intersection of the first free time and the second free time are determined as in target customer's list often
One client's number corresponding call time.
Wherein, the intersection of the second time refers to the time interleaving section of the first free time and the second free time.Specifically,
Server first determines the first free time corresponding with client occupation according to client occupation, further according to client's affiliated area, obtains
The second free time corresponding with client's affiliated area.Finally, by the time of the first free time and the second free time are handed over
Collection is determined as the corresponding call time of each client's number in target customer's list, to carry out automatic outer call.For example, if client
Occupation be doctor, since the flow of the people of hospital is very big, doctor at work between task it is busier, general noon at noon
(such as noon 11:00- noon 12:00) can receive calls the leisured remaining time when not, then the period is the first free time, phone
Percent of call completed is higher, the local commuter time is determined further according to client's affiliated area, if north city is in the commuter time in summer
Respectively 8:00-11:30,14:00-17:30, corresponding second free time are 11 the work hours in the morning work hours in the afternoon:
30-14:00；When winter, generally 8:30-12:00,13:30-15:00 the work hours in the morning work hours in the afternoon, corresponding
Two free times were 12:00-13:30.And Shelter in South China Cities is generally 9:00-12:00 the work hours in the morning, be the work hours in the afternoon
14:00-18:00, corresponding second free time are 12:00-14:00.If the client occupation of certain client is doctor, and where it
City is Shelter in South China Cities, and current season is summer, then excludes the commuter time, when can determine for the first free time according to client occupation
Between be morning 11:30- 12:30 in afternoon, determine the second free time i.e. 12:00-14:00 further according to client's affiliated area, finally,
Take the intersection of the first free time and the second free time i.e. 12:00-12:30 as client's number each in target customer's list
Corresponding call time, i.e. outgoing call module can call the fixed line number in number to be used according to fixed line outgoing call sequence in the section
Code carries out automatic outer call.
In the present embodiment, by client occupation and client's affiliated area, each client's number in target customer's list is determined
Corresponding call time namely the maximum time interval of probability of successful service comple, so as to automatic outer call module according to the call time to target
Each client's number carries out automatic outer call in client's list, improves outgoing call percent of call completed.
S45: it if the outgoing call subinterval in call time and default call time has maximum first time intersection, will exhale
It makes time corresponding client's number be associated with outgoing call subinterval, obtains the corresponding client's list to be exhaled in outgoing call subinterval, and will be outer
Exhale the subinterval corresponding outgoing call time as customer name list the to be exhaled corresponding target call time.
Wherein, the target call time refers to customer name list to be exhaled corresponding call time.First time intersection refers to client
Number corresponding call time, there are the time intersections in cross events section with default call time.Maximum first time intersection is
Refer to the maximum first time intersection of time span.First default call time was the call time of pre-set batch calling,
The default call time may include N number of outgoing call subinterval, each outgoing call subinterval corresponding outgoing call time.Outgoing call subinterval is
In advance default outgoing call section divide according to certain standard it is obtained, if such as default outgoing call section is 10:00-
Then a timing node can be arranged according at interval of preset duration (such as 30 minutes) in 12:00., and default outgoing call section is corresponding
Time interval is divided into S (S is positive integer) a outgoing call subinterval, such as 10:00-10:30 (outgoing call subinterval 1), 10:30-11:
00 (outgoing call subinterval 2), 11:00-11:30 (outgoing call subinterval 3) and 11:30-12:00 (outgoing call subinterval 4), will be with outgoing call
There are client's numbers of maximum first time intersection to be divided into one group of client's list to be exhaled in section, and outgoing call subinterval is corresponding
The outgoing call time be used as customer name list the to be exhaled corresponding target call time.Understandably, the outgoing call subinterval and client to be exhaled
List is corresponding.
Specifically, the settable judgment mechanism of server judges that each client's number corresponding call time exhales with default
The outgoing call subinterval in the time is made to whether there is maximum first time intersection, then by call time corresponding client's number and outgoing call
Subinterval association, obtains the corresponding client's list to be exhaled in outgoing call subinterval, and using the outgoing call subinterval corresponding outgoing call time as
Customer name list the to be exhaled corresponding target call time.For example, it is assumed that client A corresponding call time is 10:00-11:30, client
B corresponding call time is 11:00-11:30, client C corresponding call time is 10:00-11:00 since client A is corresponding
Time to be called and above-mentioned outgoing call subinterval 1, the first time intersection in outgoing call subinterval 2 and outgoing call subinterval 3 corresponding time
Length is identical, then client A can be assigned to any one in these three outgoing call subintervals, client B and above-mentioned outgoing call at random
There is maximum first time intersection (i.e. 11:00-11:30) in section 3, then client B is assigned in outgoing call subinterval 3, C pairs of client
The time to be called answered is identical as the corresponding time span of first time intersection in above-mentioned outgoing call subinterval 1 and outgoing call subinterval 2,
Then client C can be assigned to any one in the two outgoing call subintervals at random, client's number and outgoing call subinterval are closed
Connection, each outgoing call subinterval, which corresponds to N number of client's number, can form client's list to be exhaled, and by the corresponding outgoing call in outgoing call subinterval
Time is used as customer name list the to be exhaled corresponding target call time.
In the present embodiment, server is judged based on call time, if outer in call time and default call time
It exhales subinterval to there is maximum first time intersection, is then associated with call time corresponding client's number with outgoing call subinterval, obtain
The corresponding client's list to be exhaled in outgoing call subinterval, and answered using the outgoing call subinterval corresponding outgoing call time as customer name single pair to be exhaled
The target call time so that utilization rate of attending a banquet reaches maximum, it is larger to avoid the occurrence of call time difference, partially attends a banquet in sky
The more long problem of not busy state.
S46: being based on the target call time, and invocation target fixed line number, which is treated, exhales client's number progress in client's list outer
It exhales, obtains outgoing call feedback result.
It should be noted that also needing the maximum call volume for limiting same period exhalation must not be total beyond attending a banquet in the present embodiment
Quantity, when preventing client from connecting phone, no idle seating connection causes client's waiting time longer or hangs up the telephone, and leads to visitor
Family is lost.Specifically, server can randomly select in client's list to be exhaled chooses N number of target customer, and calls fixed line outgoing call
Sequence comes anteposition namely highest priority fixed line number as the first fixed line number and carries out outgoing call, obtains outgoing call feedback knot
Fruit.
In the present embodiment, server first cleans outgoing call customer name list, to remove invalid client's number, reduces outgoing call
Then cost determines that the corresponding probability of successful service comple of each client's number is maximum further according to client occupation and client's affiliated area and exhales
The time is cried, to improve outgoing call percent of call completed.Finally, being obtained by using call time client identical or there are intersection as one group
At least one set client's list to be exhaled, so that utilization rate of attending a banquet reaches maximum, it is larger to avoid the occurrence of call time difference, partially attends a banquet
It is in idle condition more long problem, finally, being based on the target call time, invocation target fixed line number, which is treated, is exhaled in client's list
Client's number carry out batch outgoing call, be not necessarily to manual intervention, improve working efficiency.
In one embodiment, as shown in figure 5, before step S10, which further includes following steps:
S111: obtaining the fixed line configuring request that branch sends, and fixed line configuring request includes branch's mark.
Wherein, fixed line configuring request is the request configured for trigger the server to fixed line number.In the present embodiment,
Branch mark is the unique identification of branch for identification, it will be appreciated that ground, different branches can be separately configured
Its fixed line number, to realize individual cultivation.Specifically, the branch that each branched structure can be provided in outer calling service system is flat
Fixed line config option is selected in platform, so that server obtains the fixed line configuring request that branched structure is sent.
S112: inquiry database is identified according to branch, obtains number to be configured corresponding with branch's mark
Table shows that directory to be configured, directory to be configured include at least two original fixed line numbers in fixed line configuration interface.
S113: the fixed line outgoing call interval inputted based on fixed line configuration interface and fixed line outgoing call sequence are obtained.
Wherein, directory to be configured is the directory for being configured to fixed line number.The directory to be configured includes
At least two original fixed line numbers namely fixed line number ready for use.Specifically, server identifies inquiry number according to branch
According to library, fixed line Number Configuration Table corresponding with branch's mark is obtained, and shows number to be configured in fixed line configuration interface
Table.Specifically, outbound call service configuration interface is provided previously in system intervention, and user only need to be suitable by fixed line outgoing call interval and fixed line outgoing call
Sequence is input in outbound call service configuration interface, and server can be made to obtain fixed line outgoing call interval and fixed line outgoing call sequence.
S114: it according at least two original fixed line numbers, fixed line outgoing call interval and fixed line outgoing call sequence, generates and branch's machine
Structure identifies corresponding fixed line Number Configuration Table.
Wherein, the corresponding outgoing call module of each classification mechanism can customize configuration outgoing call module to reach branch
Purpose.Outgoing call module is in outbound call service system for carrying out the module of automatic outer call.In the present embodiment, the outgoing call module packet
It includes but is not limited to two kinds of information and custom-configure dimension, one is fixed line outgoing call interval, another kind is fixed line outgoing call sequence.It can manage
Xie Di further includes the program block for automatic outer call being pre-created in outgoing call module, and the program block is without change, and user is only
Customized change information is needed, custom-configuring the corresponding parameter of dimension can reach the purpose for custom-configuring outgoing call module.
Specifically, server is based on the fixed line outgoing call interval and fixed line outgoing call sequence got to the configuration in outgoing call module
Parameter (i.e. fixed line outgoing call interval and fixed line outgoing call sequence) is configured, so that fixed line outgoing call interval and fixed line outgoing call sequence is right
It should be filled into call time interval field and precedence field in directory to be configured, to generate directory to be used, so that outside
According to the configuration at fixed line outgoing call interval and fixed line outgoing call sequence when outgoing call module in calling service system carries out automatic outer call, call
Fixed line number in directory to be used carries out outgoing call, will carry the phone of " 95511 " mark to solve existing customer, and directly refuse
The problem of connecing or shielding improves percent of call completed.
In the present embodiment, fixed line outgoing call interval and fixed line outgoing call sequence are custom-configured by each branch, to realize
The purpose of individual cultivation outgoing call number, sufficiently meets the individual demand of user.
In one embodiment, as shown in fig. 6, before step S111, which further includes following steps:
S121: obtaining the unallocated fixed line number of preset quantity, using default interception rule to unallocated fixed line number into
Row interception, obtains area code to be identified corresponding with unallocated fixed line number.
Specifically, at present outbound call service system using outer aobvious number be area code+95511 telephone number carry out outgoing call
Business causes percent of call completed not high since client is for the meeting rejection of such phone.And the outer aobvious number of fixed line format, recognize client
To be work number, client can be easier selection and answer, and effectively improve the percent of call completed of outbound call service system.
In the present embodiment, fixed line number is uploaded to operation system according to preset quantity by operator, so that server obtains
Fixed line number.The format of fixed line number is area code-telephone number, such as 021-12346578.In this case, the setting of preset quantity
Refer to by operator to be that the application quantity of multiple fixed line numbers is applied in each city namely preset quantity is 10*n, n indicates city
Quantity, other mechanisms can be adjusted according to different demands, it is not limited here.By the way that multiple default interception rule are arranged for each city
It is then preset for carrying out the rule that interception obtains area code to be identified to each fixed line number.Canonical table specifically can be used
The position n before being "-" by symbol in each fixed line number up to formula, which is extracted, is used as area code to be identified.
S122: area code to be identified is matched with the original area code in area code database, is obtained and area code phase to be identified
Corresponding fixed line city.
Wherein, area code library is pre-created for storing the database of original area code and city corresponding relationship.Wherein, Gu
Talking about city is city corresponding with area code to be identified.Specifically, can by area code to be identified number one position be pre-created
The number one position in original area code in good area code library is matched, if the number one position in area code to be identified and original area code
In number one position successful match, then the original area code of successful match is screened, continue with area code to be identified in second
Number position is matched, and so on, it finally will be corresponding with the original area code of every equal successful match in No.1 position in area code to be identified
City as the corresponding fixed line city of area code to be identified.For example, if area code to be identified be 021, original area code include 021 (on
Sea), 028 (Sichuan), 025 (Jiangsu) and 0765 (Shenzhen), the number one position in area code to be identified is first " 0 " by server,
It compares with the number one position " 0 " in original area code, all compares successfully；Be further continued for by area code to be identified be 021 second
Number position " 2 " is compared with No. second position " 2 " in remaining original area code, this original area code can delete in 0765 (Shenzhen)
Remove, be further continued for comparing the third place " 1 " for being 021 by area code to be identified, in remaining original area code third place " 1 ",
" 8 " and " 5 " compare, and obtain and all compare the corresponding city (i.e. Shanghai) of successful original area code " 021 " as to be identified
The corresponding fixed line city of area code.
S123: unallocated fixed line number is sent to branch corresponding with fixed line city.
Due to including total portion mechanism platform, branch's platform and operator's platform in outbound call service system.Wherein, general headquarters
Mechanism platform is platform for issuing unallocated fixed line number namely is used for and branch's platform and operator's platform carry out
The platform of docking.
Specifically, unallocated fixed line number is sent to the corresponding platform of total portion mechanism in operation system by server, with
Just unallocated fixed line number is sent to branch corresponding with fixed line city according to fixed line city by total portion mechanism, so that point
Branch mechanism is based on fixed line number and configures to outgoing call module, to realize the purpose of individual cultivation outgoing call module.By being every
Corresponding N number of fixed line number is arranged in one fixed line city, outbound call service is carried out to avoid a fixed line number is used only, if by shielding
When (i.e. when call failure number is believed that the fixed line number is shielded not less than the first preset times), same fixed line is reused
The problem of number carries out outgoing call, and there are still biggish rejection for the risk improves percent of call completed.It needs to illustrate, same city is corresponding N number of solid
Area code in words number is identical but telephone number is different, such as 021-11111111,021-22222222 etc..
S124: the corresponding branch's mark of unallocated fixed line number and branch is carried out according to default storage organization
Storage obtains fixed line Number Configuration Table corresponding with branch's mark.
Wherein, default storage organization is the preset storage organization being stored in fixed line number in outgoing call module.This
In case, default storage organization includes but is not limited between branch's field, fixed line number field, precedence field, exhalation time
Every field and initiate mode field.Branch's field refers to the field for storing branch's mark, and fixed line number is to use
In store corresponding with branch N number of fixed line number, precedence field is for storing the corresponding fixed line of each fixed line number
The field of outgoing call sequence.Exhalation time interval is the word for storing the exhalation time interval between two adjacent fixed line numbers
Section.Initiate mode field is the field whether enabled for storing current fixed line number.Understandably, Server Default is all solid
Talking about the corresponding attribute value of the corresponding initiate mode field of number is that " enabling " connects when carrying out outgoing call using some fixed line number
Passband is lower than preset threshold, then is revised as " disabling " by the corresponding attribute value of the corresponding initiate mode field of the fixed line number, outside
It exhales module not can read the fixed line number when carrying out outgoing call and carries out outgoing call, reduce outgoing call cost, improve outgoing call efficiency.
Specifically, server stores the corresponding N number of fixed line number of each branch according to branch's mark,
And by fields associated storages such as the corresponding priority of each fixed line number, number of calls and initiate modes, to generate fixed line number
Allocation list.In the present embodiment, redis (REmote DIctionary Server) database can be used to fixed line Number Configuration Table
It is stored.Understandably, redis database is connected with outgoing call module, carries out outgoing call when enabling outgoing call module, server can be straight
Connect the quick obtaining fixed line number from redis database.Wherein, redis database is a kind of support Key-Value (such as classification
Mechanism (Key)-branch identifies Value) etc. plurality of data structures database, can be used for caching, event publication, subscribe to or
The scenes such as person's high-speed queue, the database support network, provide character string, Hash, list, queue, collecting structure can be deposited directly
It takes, has the advantages that access speed is fast and persistence.
In the present embodiment, it is determined by the fixed line city of the unallocated fixed line number to preset quantity, to consolidate
The corresponding unallocated fixed line number in words city is identified with branch to be stored according to default storage organization, acquisition and branch
The corresponding fixed line Number Configuration Table of authority identification carries out outgoing call to enable outgoing call module, and server can be directly from fixed line number
Quick obtaining fixed line number in code allocation list.
Further, each terminal of attending a banquet corresponding one is attended a banquet work number；It, will be objective if being access success in outgoing call feedback result
After number corresponding calling line in family distributes to the terminal of attending a banquet that current state is idle state, intelligent outgoing call processing method is also
Include: that timing statistics is attended a banquet the corresponding connection quantity of work number, calculate using default calculatings is public to connecting quantity, obtain and
The corresponding percent of call completed of work number of attending a banquet is advised if the corresponding percent of call completed of work number of attending a banquet is not less than preset value according to preset reward
Then attend a banquet corresponding to work number of attending a banquet is rewarded.
Wherein, preset reward rule be preset for according to each percent of call completed attended a banquet to the rule rewarded of attending a banquet
Then, specifically, server timing statistics (such as monthly No. 1 12 noon) is each attends a banquet in predetermined period and when timing counts
Between before connection quantity, using default calculation formula (i.e. N/M*100%, wherein N is to attend a banquet the corresponding connection quantity of work number,
M is the corresponding total outgoing call quantity of work number of attending a banquet) connection quantity is calculated, percent of call completed corresponding with work number of attending a banquet is obtained,
If the corresponding percent of call completed of work number of attending a banquet is not less than preset threshold, attend a banquet according to preset reward rule is corresponding to work number of attending a banquet
It is rewarded, attend a banquet working efficiency and quality is motivated with this, is conducive to enterprise development.
It should be understood that the size of the serial number of each step is not meant that the order of the execution order in above-described embodiment, each process
Execution sequence should be determined by its function and internal logic, the implementation process without coping with the embodiment of the present invention constitutes any limit
It is fixed.
In one embodiment, a kind of intelligent outgoing call processing unit, the intelligence outgoing call processing unit and above-described embodiment are provided
Middle intelligence outgoing call processing method corresponds.As shown in fig. 7, the intelligence outgoing call processing unit includes batch outgoing call request mould
Block 10, fixed line Number Configuration Table obtain module 20, target fixed line number obtains module 30, outgoing call feedback result obtains module 40,
Call failure number obtains module 50 and circulation outgoing call module 60.Detailed description are as follows for each functional module:
Batch outgoing call request module 10, for obtaining batch outgoing call request, batch outgoing call request includes branch
Mark.
Fixed line Number Configuration Table obtains module 20, for obtaining branch based on branch's mark inquiry database
Corresponding fixed line Number Configuration Table is identified, fixed line Number Configuration Table includes between at least two original fixed line numbers, fixed line outgoing call
Every with fixed line outgoing call sequence.
Target fixed line number obtains module 30, is used for according to fixed line outgoing call sequence, from least two original fixed line numbers
Determine target fixed line number.
Outgoing call feedback result obtain module 40, for invocation target fixed line number to the corresponding mobile terminal of client's number into
Row outgoing call obtains outgoing call feedback result.
Call failure number obtains module 50, if being call failure for outgoing call feedback result, updates client's number pair
The call failure number answered.
Outgoing call module 60 is recycled, if for call failure number not less than the first preset times and no more than second default time
Number then repeats invocation target fixed line number according to fixed line outgoing call interval based on fixed line outgoing call sequential update target fixed line number
Code carries out outgoing call to the corresponding mobile terminal of client's number, obtains outgoing call feedback result.
Specifically, which further includes current state update module, if being for outgoing call feedback result
The corresponding calling line of client's number is then distributed to the terminal of attending a banquet that current state is idle state, and will sat by access success
The corresponding current state of seat terminal is changed to busy condition.
Specifically, it includes that outgoing call client's list acquiring unit 41, number use state obtain that outgoing call feedback result, which obtains module,
Take unit 42, target customer's list acquiring unit 43, call time acquiring unit 44, target call time acquisition unit 45 and outer
Exhale feedback result acquiring unit 46.
Outgoing call client's list acquiring unit 41, for obtaining outgoing call client's list, outgoing call client's list include client's number,
Client occupation and client's affiliated area.
Number use state acquiring unit 42, for by client's number be input in preconfigured number state interface into
Row identification, obtains number use state.
Target customer's list acquiring unit 43, if being abnormal condition for root number use state, by outgoing call client
Number use state is that the client of abnormal condition removes in list.
Call time acquiring unit 44 determines in target customer's list for being based on client occupation and client's affiliated area
Each client's number corresponding call time.
Target call time acquisition unit 45, if existing for the outgoing call subinterval in call time and default call time
Call time corresponding client's number is then associated with by maximum first time intersection with outgoing call subinterval, obtains outgoing call subinterval pair
The client's list to be exhaled answered, and using the outgoing call subinterval corresponding outgoing call time as when exhaling customer name list corresponding target call
Between.
Outgoing call feedback result acquiring unit 46, for being based on the target call time, invocation target fixed line number is to outgoing call visitor
Client's number in name in an account book list carries out outgoing call, obtains outgoing call feedback result.
Specifically, call time acquiring unit includes obtaining subelement, the second free time acquisition the first free time
Unit and call time obtain subelement.
First free time obtained subelement, and for being based on client occupation, it is idle to obtain corresponding with client occupation first
Time.
Second free time obtained subelement, for being based on client's affiliated area, obtained corresponding with client's affiliated area
Second free time.
Call time obtains subelement, for determining the second time intersection of the first free time and the second free time
For client's number each in target customer's list corresponding call time.
Specifically, fixed line configuring request acquiring unit, directory acquiring unit to be configured, configuration parameter acquiring unit and solid
Talk about Number Configuration Table generation unit.
Fixed line configuring request acquiring unit, obtains the fixed line configuring request that branch sends, and fixed line configuring request includes
Branch's mark.
Directory acquiring unit to be configured is obtained and is marked with branch for identifying inquiry database according to branch
Sensible corresponding directory to be configured shows that directory to be configured, directory to be configured include at least two in fixed line configuration interface
A original fixed line number.
Configuration parameter acquiring unit, for obtaining fixed line outgoing call interval and fixed line outgoing call based on the input of fixed line configuration interface
Sequentially.
Fixed line Number Configuration Table generation unit is used for according at least two original fixed line numbers, fixed line outgoing call interval and consolidates
Outgoing call sequence is talked about, fixed line Number Configuration Table corresponding with branch's mark is generated.
Specifically, which further includes area code acquiring unit to be identified, fixed line city acquiring unit, not
Distribute fixed line number acquiring unit and fixed line Number Configuration Table acquiring unit.
Area code acquiring unit to be identified, for obtaining the unallocated fixed line number of preset quantity, using default interception rule
Unallocated fixed line number is intercepted, area code to be identified corresponding with unallocated fixed line number is obtained.
Fixed line city acquiring unit is obtained for matching area code to be identified with the original area code in area code database
Take fixed line corresponding with area code to be identified city.
Unallocated fixed line number acquiring unit, for unallocated fixed line number to be sent to corresponding with fixed line city point
Branch mechanism.
Fixed line Number Configuration Table acquiring unit, for marking the corresponding branch of unallocated fixed line number and branch
Knowledge is stored according to default storage organization, obtains fixed line Number Configuration Table corresponding with branch's mark.
Specific about intelligent outgoing call processing unit limits the limit that may refer to above for intelligent outgoing call processing method
Fixed, details are not described herein.Modules in above-mentioned intelligence outgoing call processing unit can fully or partially through software, hardware and its
Combination is to realize.Above-mentioned each module can be embedded in the form of hardware or independently of in the processor in computer equipment, can also be with
It is stored in the memory in computer equipment in a software form, in order to which processor calls the above modules of execution corresponding
Operation.
In one embodiment, a kind of computer equipment is provided, which can be server, internal junction
Composition can be as shown in Figure 8.The computer equipment include by system bus connect processor, memory, network interface and
Database.Wherein, the processor of the computer equipment is for providing calculating and control ability.The memory packet of the computer equipment
Include computer readable storage medium, built-in storage.The computer-readable recording medium storage have operating system, computer program and
Database.The built-in storage provides environment for the operation of operating system and computer program in computer readable storage medium.
The database of the computer equipment is used to store the data for executing and generating or obtain during intelligent outgoing call processing method, such as fixed line
Number Configuration Table.The network interface of the computer equipment is used to communicate with external terminal by network connection.The computer journey
To realize a kind of intelligent outgoing call processing method when sequence is executed by processor.
In one embodiment, a kind of computer equipment is provided, including memory, processor and storage are on a memory
And the computer program that can be run on a processor, processor realize that the intelligence in above-described embodiment is outer when executing computer program
The step of exhaling processing method, such as step shown in step S10-S60 or Fig. 3 to Fig. 6 shown in Fig. 2.Alternatively, processing
Device realizes the function of each module/unit in this embodiment of intelligent outgoing call processing unit, such as Fig. 7 when executing computer program
Shown in each module/unit function, to avoid repeating, which is not described herein again.
In one embodiment, a computer readable storage medium is provided, meter is stored on the computer readable storage medium
The step of calculation machine program, which realizes user account number unlocking method in above-described embodiment when being executed by processor, example
Step shown in step S10-S60 or Fig. 3 to Fig. 6 as shown in Figure 2, to avoid repeating, which is not described herein again.Alternatively,
The computer program realizes each module/unit in above-mentioned this embodiment of intelligent outgoing call processing unit when being executed by processor
Function, such as the function of each module/unit shown in Fig. 7, to avoid repeating, which is not described herein again.
Those of ordinary skill in the art will appreciate that realizing all or part of the process in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, the computer program can be stored in a non-volatile computer
In read/write memory medium, the computer program is when being executed, it may include such as the process of the embodiment of above-mentioned each method.Wherein,
To any reference of memory, storage, database or other media used in each embodiment provided herein,
Including non-volatile and/or volatile memory.Nonvolatile memory may include read-only memory (ROM), programming ROM
(PROM), electrically programmable ROM (EPROM), electrically erasable ROM (EEPROM) or flash memory.Volatile memory may include
Random access memory (RAM) or external cache.By way of illustration and not limitation, RAM is available in many forms,
Such as static state RAM (SRAM), dynamic ram (DRAM), synchronous dram (SDRAM), double data rate sdram (DDRSDRAM), enhancing
Type SDRAM (ESDRAM), synchronization link (Synchlink) DRAM (SLDRAM), memory bus (Rambus) direct RAM
(RDRAM), direct memory bus dynamic ram (DRDRAM) and memory bus dynamic ram (RDRAM) etc..
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each function
Can unit, module division progress for example, in practical application, can according to need and by above-mentioned function distribution by different
Functional unit, module are completed, i.e., the internal structure of described device is divided into different functional unit or module, more than completing
The all or part of function of description.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although referring to aforementioned reality
Applying example, invention is explained in detail, those skilled in the art should understand that: it still can be to aforementioned each
Technical solution documented by embodiment is modified or equivalent replacement of some of the technical features；And these are modified
Or replacement, the spirit and scope for technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution should all
It is included within protection scope of the present invention.
Claims (10)
1. a kind of intelligence outgoing call processing method characterized by comprising
Batch outgoing call request is obtained, the batch outgoing call request includes that branch identifies；
Inquiry database is identified based on the branch, the branch is obtained and identifies corresponding fixed line number configuration
Table, the fixed line Number Configuration Table include at least two original fixed line numbers, fixed line outgoing call interval and fixed line outgoing call sequence；
According to the fixed line outgoing call sequence, target fixed line number is determined from at least two original fixed line numbers；
It calls the target fixed line number to carry out outgoing call to the corresponding mobile terminal of client's number, obtains outgoing call feedback result；
If the outgoing call feedback result is call failure, the corresponding call failure number of client's number is updated；
If the call failure number is not less than the first preset times and is not more than the second preset times, suitable based on fixed line outgoing call
Sequence more fresh target fixed line number repeats according to fixed line outgoing call interval and calls the target fixed line number to customer ID
The corresponding mobile terminal of code carries out outgoing call, obtains outgoing call feedback result.
2. intelligence outgoing call processing method as described in claim 1, which is characterized in that described to call the target fixed line number pair
The corresponding mobile terminal of client's number carries out outgoing call, obtains outgoing call feedback result, comprising:
Outgoing call client list is obtained, the outgoing call client list includes client's number, client occupation and client's affiliated area；
Client's number is input in preconfigured number state interface and is identified, number use state is obtained；
It is improper by the outgoing call client list medium size code use state if the number use state is abnormal condition
The client of state removes, and obtains target customer's list；
Based on the client occupation and client's affiliated area, determines in target customer's list that each client's number is corresponding and exhale
Cry the time；
If there is maximum first time intersection in the outgoing call subinterval in the call time and default call time, when will call
Between corresponding client's number be associated with the outgoing call subinterval, obtain the corresponding client's list to be exhaled in the outgoing call subinterval, and
Using the outgoing call subinterval corresponding outgoing call time as the customer name list the to be exhaled corresponding target call time；
Based on the target call time, call the target fixed line number to client's number in client's list to be exhaled into
Row outgoing call obtains outgoing call feedback result.
3. intelligence outgoing call processing method as claimed in claim 2, which is characterized in that described based on the client occupation and described
Client's affiliated area determines each client's number corresponding call time in target customer's list, comprising:
Based on the client occupation, the first free time corresponding with the client occupation is obtained；
Based on client's affiliated area, the second free time corresponding with client's affiliated area is obtained；
The second time intersection of first free time and second free time are determined as in target customer's list often
One client's number corresponding call time.
4. intelligence outgoing call processing method as described in claim 1, which is characterized in that request it in the acquisition batch outgoing call
Before, it is described to state intelligent outgoing call processing method further include:
The fixed line configuring request that the branch sends is obtained, the fixed line configuring request includes branch's mark；
Inquiry database is identified according to branch, obtains directory to be configured corresponding with branch mark,
Fixed line configuration interface shows that the directory to be configured, the directory to be configured include at least two original fixed line numbers；
Obtain the fixed line outgoing call interval inputted based on the fixed line configuration interface and fixed line outgoing call sequence；
According to described at least two original fixed line numbers, fixed line outgoing call interval and fixed line outgoing call sequence, generation and institute
It states branch and identifies corresponding fixed line Number Configuration Table.
5. intelligence outgoing call processing method as described in claim 1, which is characterized in that obtaining consolidating for branch's transmission
Before talking about configuring request, the intelligence outgoing call processing method further include:
The unallocated fixed line number for obtaining preset quantity cuts the unallocated fixed line number using default interception rule
It takes, obtains area code to be identified corresponding with the unallocated fixed line number；
The area code to be identified is matched with the original area code in area code database, is obtained opposite with the area code to be identified
The fixed line city answered；
The unallocated fixed line number is sent to branch corresponding with the fixed line city；
The corresponding branch's mark of the unallocated fixed line number and the branch is carried out according to default storage organization
Storage obtains fixed line Number Configuration Table corresponding with branch mark.
6. intelligence outgoing call processing method as described in claim 1, which is characterized in that call the target fixed line number described
Outgoing call is carried out to the corresponding mobile terminal of client's number, after obtaining outgoing call feedback result, the intelligence outgoing call processing method is also
Include:
If the outgoing call feedback result is access success, the corresponding calling line of client's number is distributed into current state
For the terminal of attending a banquet of idle state, and the corresponding current state of the terminal of attending a banquet is changed to busy condition.
7. a kind of intelligence outgoing call processing unit characterized by comprising
Batch outgoing call request module, for obtaining batch outgoing call request, the batch outgoing call request includes that branch marks
Know；
Fixed line Number Configuration Table obtains module, for obtaining branch's machine based on branch mark inquiry database
Structure identifies corresponding fixed line Number Configuration Table, and the fixed line Number Configuration Table includes at least two original fixed line numbers, fixed line
Outgoing call interval and fixed line outgoing call sequence；
Target fixed line number obtains module, is used for according to the fixed line outgoing call sequence, from at least two original fixed line numbers
Middle determining target fixed line number；
Outgoing call feedback result obtains module, for calling the target fixed line number to carry out the corresponding mobile terminal of client's number
Outgoing call obtains outgoing call feedback result；
Call failure number obtains module, if being call failure for the outgoing call feedback result, updates client's number
Corresponding call failure number；
Outgoing call module is recycled, if for the call failure number not less than the first preset times and no more than second default time
Number is then based on fixed line outgoing call sequential update target fixed line number, according to fixed line outgoing call interval, repeats and calls the mesh
It marks fixed line number and outgoing call is carried out to the corresponding mobile terminal of client's number, obtain outgoing call feedback result.
8. the intelligent outgoing call processing unit as described in requiring 7 in right, which is characterized in that the outgoing call feedback result obtains module
Include:
Outgoing call client's list acquiring unit, for obtaining outgoing call client's list, the outgoing call client list includes client's number, visitor
Family occupation and client's affiliated area；
Number use state acquiring unit is carried out for client's number to be input in preconfigured number state interface
Identification obtains number use state；
Target customer's list acquiring unit, if being abnormal condition for the number use state, by the outgoing call client
Number use state is that the client of abnormal condition removes in list, obtains target customer's list；
Call time acquiring unit determines target customer's list for being based on the client occupation and client's affiliated area
In each client's number corresponding call time；
Target call time acquisition unit, if existing most for the outgoing call subinterval in the call time and default call time
Call time corresponding client's number, then be associated with by big first time intersection with the outgoing call subinterval, obtains outgoing call
The corresponding client's list to be exhaled in section, and using the outgoing call subinterval corresponding outgoing call time as the customer name single pair to be exhaled
The target call time answered；
Outgoing call feedback result acquiring unit calls the target fixed line number to described for being based on the target call time
Client's number in client's list to be exhaled carries out outgoing call, obtains outgoing call feedback result.
9. a kind of computer equipment, including memory, processor and storage are in the memory and can be in the processor
The computer program of upper operation, which is characterized in that the processor realized when executing the computer program as claim 1 to
The step of any one of 6 intelligent outgoing call processing method.
10. a kind of computer readable storage medium, the computer-readable recording medium storage has computer program, and feature exists
In realizing the intelligent outgoing call processing method as described in any one of claim 1 to 6 when the computer program is executed by processor
Step.
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