CN109246321A - Call management-control method, system, computer equipment and its storage medium - Google Patents
Call management-control method, system, computer equipment and its storage medium Download PDFInfo
- Publication number
- CN109246321A CN109246321A CN201810847529.5A CN201810847529A CN109246321A CN 109246321 A CN109246321 A CN 109246321A CN 201810847529 A CN201810847529 A CN 201810847529A CN 109246321 A CN109246321 A CN 109246321A
- Authority
- CN
- China
- Prior art keywords
- target customer
- threshold
- control method
- outgoing call
- calling
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
- H04M3/4365—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it based on information specified by the calling party, e.g. priority or subject
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/10—Aspects of automatic or semi-automatic exchanges related to the purpose or context of the telephonic communication
- H04M2203/1058—Shopping and product ordering
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
- H04M2203/651—Text message transmission triggered by call
Abstract
The embodiment of the present invention provides a kind of calling management-control method, system, computer equipment and its storage medium, is related to mobile communication technology field, attends a banquet for managing, avoids causing to harass to client.The calling management-control method includes: that the access failure number obtained when seat personnel carries out outgoing call to target customer dials number with effective；Judge whether the access failure number reaches first threshold；Judge described effectively to dial whether number reaches second threshold；It is when the access failure number reaches the first threshold and/or described when effectively dialing number and reach the second threshold, forbid the seat personnel to carry out outgoing call to the target customer in effective time.Above-mentioned calling management-control method can avoid the sales achievement attended a banquet for itself, continuous, continual to promote the sale of products to same client, avoids and causes to harass to client, so that client has good experience.
Description
Technical field
The present invention relates to mobile communication technology field more particularly to a kind of calling management-control method, system, computer equipment and
Its storage medium.
Background technique
With the continuous development of mobile communication technology, mobile communication has become the most widely used communication mode of user,
Especially as the communication mode of daily life and business, occupy an important position in the life of mobile subscriber, and according to
The value-added service of support mobile communication is also developed therewith.Common value-added service is promoted etc. including the use of mobile phone.
It in current sale process, attends a banquet and is eager to sell, often ignore the impression of client, it is continuously continual to dial client
Mobile phone, client is caused to harass, or even cause the complaint to attending a banquet of client.
How to avoid attending a banquet and frequently dial Client handset client is caused to harass, is that the major technique that currently faces in the industry is difficult
Topic.
Summary of the invention
It is situated between in view of this, the embodiment of the present invention provides a kind of calling management-control method, system, computer equipment and its storage
Matter attends a banquet for managing, avoids causing to harass to client.
One aspect of the present invention provides a kind of calling management-control method, which includes:
It obtains access failure number when seat personnel carries out outgoing call to target customer and effectively dials number；
Judge whether the access failure number reaches first threshold；
Judge described effectively to dial whether number reaches second threshold；
When the access failure number reaches the first threshold and/or described effectively dial number and reach described second
When threshold value, the seat personnel is forbidden to carry out outgoing call to the target customer in effective time.
Optionally, the calling management-control method further include:
Obtain the first operation that the seat personnel carries out outgoing call to the target customer；
Time interval between at the time of obtaining the described first operation and at the time of second operates, second operation is institute
It states seat personnel and outgoing call is carried out to the target customer next time；
When the time interval is not up to preset time interval, second operation is terminated；
Prompt information is exported to prompt the seat personnel excessively frequent to the outgoing call of the target customer.
Optionally, the calling management-control method further include:
The communications status of target customer when obtaining the seat personnel to target customer progress outgoing call；
When the communications status is not answer, by the number record of the target customer corresponding with second operation
Access denial list in, convenient for the seat personnel according to the access denial list carry out it is described second operation.
Optionally, the calling management-control method further include:
When the access failure number reaches the first threshold, by the number record of the target customer in termination list
It is interior；And/or
When it is described effectively dial number and reach the second threshold when, by the number record of the target customer at the end
It ties in list.
Optionally, the calling management-control method further include:
Number into the termination list sends short message, and the short message is used to judge the target visitor in the termination list
Whether family, which has a mind to, receives calls；
Receive the instruction information that the target customer in the termination list feeds back according to the short message；
When the instruction information is used to indicate the target customer in the termination list without manual service, by the end
The number record of the target customer in list is tied in control number blacklist；
Forbidding the seat personnel, section carries out outgoing call to the number in the control number blacklist at any time.
Another aspect of the present invention provides a kind of calling managing and control system, and the calling managing and control system is suitable for described in previous aspect
Calling management-control method；
The calling managing and control system includes obtaining module, judgment module and control module, the acquisition module, the judgement
Module and control module communication connection；
Wherein, the module that obtains is used to obtain access failure number when seat personnel carries out outgoing call to target customer and has
Effect dials number；
The judgment module is for judging whether the access failure number reaches first threshold；The judgment module is also used to
Judge described effectively to dial whether number reaches second threshold；
The control module is used for when the access failure number reaches the first threshold and/or described effectively dials
When number reaches the second threshold, the seat personnel is forbidden to carry out outgoing call to the target customer in effective time.
Optionally, the control module is also used to when the access failure number reaches the first threshold, by the mesh
The number record of client is marked in termination list；
The control module be also used to when it is described effectively dial number and reach the second threshold when, by the target customer
Number record in the termination list.
Optionally, the calling managing and control system further includes SMS module,
The number that the SMS module is used for into the termination list sends short message, and the short message is for judging the end
Whether the target customer in knot list has a mind to receive calls；
The SMS module is also used to be not necessarily to as the target customer that the instruction information is used to indicate in the termination list
When manual service, by the number record of the target customer in the termination list in control number blacklist；
The control module be also used to forbid the seat personnel at any time section in the control number blacklist
Number carry out outgoing call.
Another aspect of the present invention provides a kind of computer equipment, including memory, processor and is stored in the storage
In device and the computer program that can run on the processor, the processor are realized as before when executing the computer program
On the one hand the step of calling management-control method.
Another aspect of the present invention provides a kind of computer readable storage medium, and the computer-readable recording medium storage has
Computer program realizes the step of management-control method is called as described in previous aspect when the computer program is executed by processor.
Having the beneficial effect that the aspect and any possible implementation manners as described above:
In the present invention, first threshold can be regarded as the upper limit of access failure number, and second threshold can be regarded as effectively dialing secondary
Several upper limits, due to being provided with the access failure maximum number of times of outgoing call target customer to seat personnel and effectively dialing maximum number of times,
After seat personnel outgoing call target customer reaches access failure maximum number of times or effectively dials maximum number of times, seat personnel is just not
Can be made a phone call again to this target customer, therefore avoid seat personnel for the sales achievement of itself, it is continuous, continual to
Target customer promotes the sale of products, and avoids and causes to harass to target customer, so that target customer has good experience.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to do simply to introduce, it should be apparent that, the accompanying drawings in the following description is this hair
Bright some embodiments for those of ordinary skill in the art without any creative labor, can be with
It obtains other drawings based on these drawings.
Fig. 1 is a kind of flow chart of calling management-control method provided by the embodiment of the present invention；
Fig. 2 is another flow chart of calling management-control method provided by the embodiment of the present invention；
Fig. 3 is another flow chart of calling management-control method provided by the embodiment of the present invention；
Fig. 4 is another flow chart of calling management-control method provided by the embodiment of the present invention；
Fig. 5 is another flow chart of calling management-control method provided by the embodiment of the present invention；
Fig. 6 is the structural block diagram of calling managing and control system provided by the embodiment of the present invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without making creative work, shall fall within the protection scope of the present invention.
The term used in embodiments of the present invention is only to be not intended to be limiting merely for for the purpose of describing particular embodiments
The present invention.In the embodiment of the present invention and the "an" of singular used in the attached claims, " described " and "the"
It is also intended to including most forms, unless the context clearly indicates other meaning.
It should be appreciated that term "and/or" used herein is only a kind of incidence relation for describing affiliated partner, indicate
There may be three kinds of relationships, for example, A and/or B, can indicate: individualism A, exist simultaneously A and B, individualism B these three
Situation.In addition, character "/" herein, typicallys represent the relationship that forward-backward correlation object is a kind of "or".
It should be noted that the nouns of locality such as "upper", "lower" described in the embodiment of the present invention, "left", "right" are with attached drawing
Shown in angle come what is be described, should not be construed as the restriction to the embodiment of the present invention.Furthermore within a context, it is also necessary to manage
Solution can not only be formed directly into another when mentioning an element and being formed on "above" or "below" another element
Perhaps "lower" can also be indirectly formed by intermediary element in another element "upper" or "lower" for a element "upper".
Before the detailed elaboration present invention, technology train of thought of the invention is simply introduced:
With the development of science and technology, and the value-added service of mobile communication is relied on also to be developed therewith.Common value-added service
It is promoted including being conducive to mobile phone.
In the prior art, it attends a banquet and is eager to sell, continuously the continual phone for dialing client, client is successive to promoting
Phone bothered, finally have to complain to attending a banquet.
Although now with many anti-harassment modes, for example, setting phone blacklist and white list etc., or display come
Electricity shows whether it is harassing call etc..
But these above-mentioned modes are to attend a banquet when changing a number from client, then can not judge, still can meet with
To harassing and wrecking.
In order not to causing to harass to client, following technical solution is inventor provided:
The present embodiment provides a kind of calling management-control methods, as shown in Figure 1, it is calling pipe provided by the embodiment of the present invention
A kind of flow chart of prosecutor method, the calling management-control method include:
S101, it obtains access failure number when seat personnel carries out outgoing call to target customer and effectively dials number.
In the present embodiment, " seat personnel " by communication equipments such as mobile phone or bases to target customer it is understood that pushed away
Sell the sales force of product or kinds of goods.Illustratively, seat personnel can be vehicle insurance salesman, property insurance salesman or the person
Dangerous salesman etc.." outgoing call " dials the process of target customer's phone it is understood that attending a banquet, and seat personnel can pass through mobile phone or seat
Machine, which is expected someone's call, dials the phone of target customer." access failure " after seat personnel outgoing call with target customer it is understood that do not build
Vertical communication connection, i.e., seat personnel does not put through phone, it may be possible to and there are problems for route itself, so that it is bad to dial end signal,
It is also likely to be that target customer answers end signal out of order, both sides is caused not set up communication connection." effectively dialing " it is understood that
Both sides establish communication connection, that is to say, that as long as seat personnel has put through the phone of target customer, at this time no matter target customer
It answers or does not receive calls, be regarded as effectively making a phone call.
S102, judge whether access failure number reaches first threshold.
" first threshold " it is understood that access failure number the upper limit.Optionally, first threshold can be 3, that is to say, that sit
When seat personnel carry out outgoing call to target customer, if not establishing communication connection in this case, No. 3 phones are at most dialed.?
That is just will limit seat personnel in effective time to target visitor when the access failure number of target customer reaches 3 times
Family carries out outgoing call, therefore avoids the target customer and be disturbed.
You need to add is that the upper limit of access failure number can carry out different settings, this reality according to different target customers
It applies in example and it is not particularly limited.
S103, judgement effectively dial whether number reaches second threshold.
In the present embodiment, " second threshold " can be regarded as the upper limit for effectively dialing number.Illustratively, second threshold can be
5, that is to say, that it effectively dials after number arrival 5, limits seat personnel and continue the permission made a phone call to target customer,
Therefore it avoids and target customer is bothered.
It to be supplemented, the upper limit for effectively dialing number can carry out different settings, this reality according to different target customers
It applies in example and it is not particularly limited.
S104, when access failure number reaches first threshold, and/or when effectively dialing number and reach second threshold, having
Seat personnel is forbidden to carry out outgoing call to target customer in effect duration.
In the present embodiment, when access failure number reaches first threshold, seat personnel is in effective time just without outer
Call right cannot carry out outgoing call to the target customer.That is, limiting seat personnel when access failure number reaches the upper limit
Continue to dial the phone of the target customer, therefore avoids and target customer is caused continuously to bother.
After effectively dialing number and reaching second threshold, seat personnel cannot carry out the target customer in effective time
Outgoing call, therefore avoid and the target customer is continuously bothered.
Illustratively, effective time can be 1 day.In the present embodiment, no matter access failure number reaches first threshold or has
Effect, which dials number and reaches second threshold or the two, reaches the respective upper limit, then seat personnel cannot within one day
It is further continued for dialing the phone of target customer, avoids and target customer is bothered.
In the present embodiment, due to being provided with the access failure maximum number of times of outgoing call target customer to seat personnel and effectively dialing
Maximum number of times is sat after seat personnel outgoing call target customer reaches access failure maximum number of times or effectively dials maximum number of times
Seat personnel cannot make a phone call to this target customer again, therefore avoid seat personnel for the sales achievement of itself, continuous,
It is continual to promote the sale of products to target customer, it avoids and target customer is caused to harass, so that target customer has good body
It tests.
In one embodiment, as shown in Fig. 2, it is the another of calling management-control method provided by the embodiment of the present invention
Kind flow chart, calls management-control method further include:
S201, the first operation that seat personnel carries out outgoing call to target customer is obtained.
Time interval between at the time of S202, the first operation of acquisition and at the time of the second operation, the second operation are to attend a banquet
Personnel carry out outgoing call to target customer next time.
S203, when time interval is not up to preset time interval, terminate second operation.
S204, output prompt information are to prompt seat personnel excessively frequent to the outgoing call of target customer.
In the present embodiment, " the first operation " can be regarded as seat personnel and carry out outgoing call operation to target customer, " the second behaviour
Make " it can be regarded as seat personnel next time to target customer's progress outgoing call operation.
After the completion of the first operation, the time interval between the first operation and the second operation can be obtained, not up between the time
Every not can be carried out the second operation then, that is to say, that seat personnel can not carry out outgoing call next time to target customer, and can mention
Show that outgoing call operation of attending a banquet is excessively frequent, avoids seat personnel continuously to the harassing and wrecking of target customer, cause target customer
Dislike even complain.
In the present embodiment, in order not to make client generate dislike mood, at the time of settable outgoing call target customer first operates
And at the time of the second operation between time interval, the illustrative time interval can be 2 hours.Within interval time, attend a banquet
When personnel dial the phone of target customer, the second operation can be terminated, and prompt information can be exported, prompt seat personnel to target
The outgoing call of client is excessively frequent, to the control for dialing rhythm progress of attending a banquet, avoids causing to harass to client.Inevitable, work as the time
After interval reaches preset duration, the phone of target customer can be dialed again.
Optionally, prompt information can be regarded as verbal cue, prompt seat personnel outgoing call excessively frequent or prompt information
Capable of emitting ticking indicates that interval duration is shorter.
It should be noted that the time interval of different target client can be different, illustratively, label is carried out to target customer
Processing, classifies to target customer according to whether target customer has a mind to receive calls, for there is the target for answering wish
Client, the time interval between the first operation and the second operation is settable shorter, for not answering the target customer of wish, the
Time interval between one operation and the second operation is settable longer.Tag processes work can be by forms such as short message, questionnaires
Expansion, target customer's answer short message or explicitly points out when being unwilling to be disturbed in a short time in questionnaire, can be by the classification
Mark client operate twice between time interval be arranged it is longer.Illustratively, between the operation of target customer A first and the second operation
Time interval be 1 hour, target customer B first operation second operation between time interval can be 2 hours.The present embodiment
Different settings can be carried out according to different target customers.
Set interval, can effectively avoid attending a banquet repeatedly, it is continuously continual dial target customer, cause target objective
The dislike at family, or even cause to complain.
As shown in figure 3, its another flow chart for calling management-control method provided by the embodiment of the present invention, for convenience
The management attended a banquet to target customer's number after having dialed phone every time, according to communications status, judges whether number of target customer
Code is recorded in when previous access denial client's end list.Specifically, management-control method further include:
The communications status of target customer when S301, acquisition seat personnel are to target customer's progress outgoing call.
S302, when communications status be do not answer when, by the number record of target customer in access denial corresponding with the second operation
In list, the second operation is carried out according to access denial list convenient for seat personnel.
In the present embodiment " access failure " be both sides do not establish communication connection, " not answering " can be regarded as both sides establish it is logical
Letter connection, but target customer does not receive calls actively.When seat personnel dials target customer's phone, target customer is not answered
Phone, then by the number record of the target customer in the corresponding access denial list of the second operation, so that seat personnel is according to access denial
List carries out the second operation, that is to say, that seat personnel is facilitated to dial the phone of the target customer next time.
By the number record of target customer in access denial list corresponding with the second operation, the is carried out convenient for seat personnel
Two operations, while convenient for record outgoing call number.Illustratively, as shown in table 1, access denial list may include the phone letter of target customer
Breath, communications status and outgoing call number etc..
1 access denial list of table
| Client | Communications status | Outgoing call number | Whether continue to dial |
| A | It does not answer | Once | It is |
| B | It answers | ||
| C | It does not answer | Five times | It is no |
| D | It does not answer | It is secondary | It is |
As shown in table 1, it is answered when target customer B is in the first operation, then during access denial list does not keep a record；It is corresponding
, target customer A, target customer C and target customer D are not answered, then the number record of target customer are being corresponded to second
In the access denial list of operation, as the next foundation dialed.Certainly, for not answering number after reaching the upper limit, then when effective
The outgoing call that cannot be carried out again to the target customer in length, avoids harassing the target customer.
As shown in figure 4, its another flow chart for calling management-control method provided by the embodiment of the present invention, calling control
Method further include:
S401, when access failure number reaches first threshold, by the number record of target customer termination list in；With/
Or
S402, when effectively dialing number and reaching second threshold, by the number record of target customer in termination list.
Include three kinds of situations in the present embodiment:
The first, when access failure number reaches first threshold, but when effectively dialing number and being not up to second threshold, by mesh
The number record of client is marked in termination list.
Second, when effectively dialing number reaches second threshold, but access failure number is not up to first threshold, by mesh
The number record of client is marked in termination list.
The third, when access failure number reaches first threshold and effectively dials number and reach second threshold, by target visitor
The number record at family is in termination list.
Any of the above-described kind of situation can forbid seat personnel to carry out outgoing call to target customer in effective time, avoid
Continuously target customer is bothered, and the target customer is recorded in termination list, convenient for in termination list
The number of target customer be managed and count.
Further, as shown in figure 5, it is the provided another process for calling management-control method of the embodiment of the present invention
Figure calls management-control method in one embodiment further include:
S501, the number into termination list send short message, and whether the target customer that short message is used to judge to terminate in list
It has a mind to receive calls；
S502, the instruction information that the target customer in termination list feeds back according to short message is received；
S503, when indicating target customer that information is used to indicate in termination list without manual service, by the list that terminates
The number record of interior target customer is in control number blacklist；
S504, forbidding seat personnel, section carries out outgoing call to the number in control number blacklist at any time.
Managing number blacklist is established according to target customer's wish, when target customer's answer short message is without manually taking
After being engaged in or being equal to character or instruction information without manual service, then shows that target customer explicitly indicates that and be not desired to receiving
Relevant information or phone, at this point, target customer can be added in control number blacklist.In the control number blacklist
Number then no longer carries out outgoing call operation, thus the control outer call right of seat personnel, target customer is bothered in reduction, is promoted
Customer experience.
In the present embodiment, the number managed in number blacklist does not allow to be dialed, only when the number is from pipe
It controls after being removed in number blacklist, can just be dialed.
In one embodiment, first threshold can be 3, and second threshold can be 5, and effective time can be 1 day.
In conjunction with above embodiment it is found that in the present embodiment, access failure phone can be dialed 3 times, and effectively dialing number can
It is 5 times, control will be carried out to the outgoing call of the target customer to seat personnel later, limit the outgoing call of seat personnel, avoids pair
Target customer's bothers.
It should be noted that the present embodiment illustratively shows the value of first threshold, second threshold and effective time, but
It is that above-mentioned value can also be depending on different product.
Above-mentioned numerical value is to obtain after investigation to client as a result, target customer one day is connected to 5 phones, is the pole bothered
Limit is greater than the value, and target customer is likely to complain and attend a banquet, therefore the present embodiment sets 5 for second threshold, i.e., effectively dials
Maximum number of times is 5.
The present embodiment provides a kind of calling managing and control systems, as shown in fig. 6, it is calling control provided by inventive embodiments
The structural block diagram of system, the calling managing and control system 100 include obtaining module 11, and judgment module 12 and control module 13 obtain mould
Block 11, judgment module 12 and control module 13 communicate to connect.
Wherein, obtain module 11 be used for obtain seat personnel to target customer carry out outgoing call when access failure number and effectively
Dial number.
Judgment module 12 is for judging whether access failure number reaches first threshold；Judgment module 12 is also used to judge effectively
Dial whether number reaches second threshold.
It manages module 13 to be used for when access failure number reaches first threshold, and/or effectively dialing number reaches the second threshold
When value, seat personnel is forbidden to carry out outgoing call to target customer in effective time.
Calling managing and control system further includes SMS module 14, and the number that SMS module 14 is used for into termination list sends short
Letter, short message are used to judge whether the target customer to terminate in list has a mind to receive calls；SMS module 14 is also used to when instruction
When information is used to indicate the target customer in termination list without manual service, the number for the target customer in list that terminates is remembered
Record is in control number blacklist.In this scenario, which is also used to forbid seat personnel that section is right at any time
The number managed in number blacklist carries out outgoing call.
In the present invention, first threshold can be regarded as the upper limit of access failure number, and second threshold can be regarded as effectively dialing secondary
Several upper limits, due to being provided with the access failure maximum number of times of outgoing call target customer to seat personnel and effectively dialing maximum number of times,
After seat personnel outgoing call target customer reaches access failure maximum number of times or effectively dials maximum number of times, seat personnel is just not
Can be made a phone call again to this target customer, therefore avoid seat personnel for the sales achievement of itself, it is continuous, continual to
Target customer promotes the sale of products, and avoids and causes to harass to target customer, so that target customer has good experience.
The embodiment of the present invention provides a kind of computer equipment of example, including memory, processor and storage are in memory
And the computer program that can be run on a processor, processor realize above-mentioned calling control side when executing the computer program
Method.
In computer equipment, first threshold can be regarded as the upper limit of access failure number, and second threshold can be regarded as effectively dialling
The upper limit for beating number, due to being provided with the access failure maximum number of times of outgoing call target customer to seat personnel and effectively dialing on number
Limit, after seat personnel outgoing call target customer reaches access failure maximum number of times or effectively dials maximum number of times, seat personnel
It cannot be made a phone call again to this target customer, therefore avoid seat personnel for the sales achievement of itself, continuously, uninterruptedly
Promote the sale of products to target customer, avoid and target customer caused to harass so that target customer have good experience.
It should be noted that terminal involved in the embodiment of the present invention can include but is not limited to personal computer
(Personal Computer, PC), personal digital assistant (Personal Digital Assistant, PDA), wireless handheld
Equipment, tablet computer (Tablet Computer), mobile phone, MP3 player, MP4 player etc..User equipment, such as can benefit
With its computer, it is directly based upon the log-on webpage of calling managing and control system and access calling managing and control system, its plate electricity can also be used
Brain is based on application program, for example, IOS application is linked into calling managing and control system.User equipment can be based on internet or shifting
Dynamic network, such as GSM, GPRS, CDMA, WIFI network and be linked into calling managing and control system.
It is understood that the application can be mounted in the application program (nativeApp) in terminal, or may be used also
To be a web page program (webApp) of browser in terminal, the embodiment of the present invention is to this without limiting.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
In several embodiments provided by the present invention, it should be understood that disclosed system, device and method can be with
It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the unit
It divides, only a kind of logical function partition, there may be another division manner in actual implementation, for example, multiple units or group
Part can be combined or can be integrated into another system, or some features can be ignored or not executed.Another point, it is shown
Or the mutual coupling, direct-coupling or communication connection discussed can be through some interfaces, device or unit it is indirect
Coupling or communication connection can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
In network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme
's.
The embodiment of the invention provides a kind of calculating readable storage medium storing program for executing, including computer-readable instruction, machine-readable when calculating
When taking and executing above-mentioned computer-readable instruction, so that computer executes such as above-mentioned calling management-control method.
The functional units in various embodiments of the present invention may be integrated into one processing unit, is also possible to each
Unit physically exists alone, and can also be integrated in one unit with two or more units.Above-mentioned integrated unit both may be used
To use formal implementation of hardware, can also be realized in the form of hardware adds SFU software functional unit.
The above-mentioned integrated unit being realized in the form of SFU software functional unit can store and computer-readable deposit at one
In storage media.Above-mentioned SFU software functional unit is stored in a storage medium, including some instructions are used so that a computer
It is each that device (can be personal computer, server or network equipment etc.) or processor (Processor) execute the present invention
The part steps of embodiment the method.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (Read-
Only Memory, ROM), random access memory (Random Access Memory, RAM), magnetic or disk etc. it is various
It can store the medium of program code.
The apparatus embodiments described above are merely exemplary, wherein unit can be as illustrated by the separation member
Or may not be and be physically separated, component shown as a unit may or may not be physical unit, i.e.,
It can be located in one place, or may be distributed at least two network units.It can be selected according to the actual needs
In some or all of the modules achieve the purpose of the solution of this embodiment.Those of ordinary skill in the art are not paying creativeness
Labour in the case where, it can understand and implement.
Finally, it should be noted that the above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations；To the greatest extent
Pipe present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: its according to
So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into
Row equivalent replacement；And these are modified or replaceed, various embodiments of the present invention technology that it does not separate the essence of the corresponding technical solution
The range of scheme.
Claims (10)
1. a kind of calling management-control method characterized by comprising
It obtains access failure number when seat personnel carries out outgoing call to target customer and effectively dials number；
Judge whether the access failure number reaches first threshold；
Judge described effectively to dial whether number reaches second threshold；
When the access failure number reaches the first threshold and/or described effectively dial number and reach the second threshold
When, forbid the seat personnel to carry out outgoing call to the target customer in effective time.
2. calling management-control method according to claim 1, which is characterized in that the calling management-control method further include:
Obtain the first operation that the seat personnel carries out outgoing call to the target customer；
Time interval between at the time of obtaining the described first operation and at the time of second operates, second operation is the seat
Seat personnel carry out outgoing call to the target customer next time；
When the time interval is not up to preset time interval, second operation is terminated；
Prompt information is exported to prompt the seat personnel excessively frequent to the outgoing call of the target customer.
3. calling management-control method according to claim 2, which is characterized in that the calling management-control method further include:
The communications status of target customer when obtaining the seat personnel to target customer progress outgoing call；
When the communications status is not answer, the number record of the target customer is refused corresponding with second operation
It visits in list, second operation is carried out according to the access denial list convenient for the seat personnel.
4. calling management-control method according to claim 1, which is characterized in that the calling management-control method further include:
When the access failure number reaches the first threshold, by the number record of the target customer in termination list；
And/or
When it is described effectively dial number and reach the second threshold when, by the number record of the target customer in the termination name
In list.
5. calling management-control method according to claim 4, which is characterized in that the calling management-control method further include:
Number into the termination list sends short message, and the short message is used to judge that the target customer in the termination list to be
It is no to have a mind to receive calls；
Receive the instruction information that the target customer in the termination list feeds back according to the short message；
When the instruction information is used to indicate the target customer in the termination list without manual service, by the termination name
The number record of target customer in list is in control number blacklist；
Forbidding the seat personnel, section carries out outgoing call to the number in the control number blacklist at any time.
6. a kind of calling managing and control system, which is characterized in that it is any that the calling managing and control system is suitable for the claims 1 to 5
Calling management-control method described in；
The calling managing and control system includes obtaining module, judgment module and control module, the acquisition module, the judgment module
It is communicated to connect with the control module；
Wherein, the module that obtains is used to obtain access failure number when seat personnel carries out outgoing call to target customer and effectively dials
Beat number；
The judgment module is for judging whether the access failure number reaches first threshold；The judgment module is also used to judge
It is described effectively to dial whether number reaches second threshold；
The control module is used for when the access failure number reaches the first threshold and/or described effectively dials number
When reaching the second threshold, the seat personnel is forbidden to carry out outgoing call to the target customer in effective time.
7. calling managing and control system according to claim 6, which is characterized in that
The control module is also used to when the access failure number reaches the first threshold, by the number of the target customer
It is recorded in termination list；
The control module be also used to when it is described effectively dial number and reach the second threshold when, by number of the target customer
Code is recorded in the termination list.
8. calling managing and control system according to claim 7, which is characterized in that the calling managing and control system further includes short message mould
Block；
The number that the SMS module is used for into the termination list sends short message, and the short message is for judging the termination name
Whether the target customer in list has a mind to receive calls；
The SMS module is also used to be not necessarily to manually as the target customer that the instruction information is used to indicate in the termination list
When service, by the number record of the target customer in the termination list in control number blacklist；
The control module be also used to forbid the seat personnel at any time section to number in the control number blacklist
Code carries out outgoing call.
9. a kind of computer equipment, including memory, processor and storage are in the memory and can be in the processor
The computer program of upper operation, which is characterized in that the processor realized when executing the computer program as claim 1 to
The step of any one of 5 calling management-control method.
10. a kind of computer readable storage medium, the computer-readable recording medium storage has computer program, and feature exists
In realization calls the step of management-control method as described in any one of claim 1 to 5 when the computer program is executed by processor
Suddenly.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810847529.5A CN109246321A (en) | 2018-07-27 | 2018-07-27 | Call management-control method, system, computer equipment and its storage medium |
| PCT/CN2018/109664 WO2020019526A1 (en) | 2018-07-27 | 2018-10-10 | Call management and control method and system, and computer apparatus and storage medium thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810847529.5A CN109246321A (en) | 2018-07-27 | 2018-07-27 | Call management-control method, system, computer equipment and its storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109246321A true CN109246321A (en) | 2019-01-18 |
Family
ID=65073200
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810847529.5A Pending CN109246321A (en) | 2018-07-27 | 2018-07-27 | Call management-control method, system, computer equipment and its storage medium |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN109246321A (en) |
| WO (1) | WO2020019526A1 (en) |
Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110084636A (en) * | 2019-03-19 | 2019-08-02 | 平安普惠企业管理有限公司 | Improve telemarketing efficiency method, device, computer equipment and storage medium |
| CN110536024A (en) * | 2019-07-30 | 2019-12-03 | 平安科技（深圳）有限公司 | Calling-out method, device, medium and computer equipment |
| CN111479021A (en) * | 2020-03-18 | 2020-07-31 | 深圳追一科技有限公司 | Outbound method, device, computer equipment and computer readable storage medium |
| CN111901485A (en) * | 2020-08-12 | 2020-11-06 | 中国银行股份有限公司 | Control method and device of outbound system |
| CN112200628A (en) * | 2020-10-12 | 2021-01-08 | 绿瘦健康产业集团有限公司 | User side classification method, device, medium and terminal equipment |
| CN112291426A (en) * | 2020-10-23 | 2021-01-29 | 浙江百应科技有限公司 | Frequency limit-based harassment outbound call prevention method, device, equipment and storage medium |
| CN112399420A (en) * | 2019-08-13 | 2021-02-23 | 中国电信股份有限公司 | Anti-harassment method and system, computer storage medium |
| CN112508620A (en) * | 2020-12-14 | 2021-03-16 | 北京神州泰岳智能数据技术有限公司 | Traffic scheduling method, device, equipment and storage medium |
| CN113364919A (en) * | 2021-06-15 | 2021-09-07 | 上海销氪信息科技有限公司 | Method, system, equipment and readable storage medium for calling out telephone |
| CN113542507A (en) * | 2021-07-20 | 2021-10-22 | 江苏满运物流信息有限公司 | Communication reminding method, device, equipment and storage medium |
| CN113676603A (en) * | 2021-08-06 | 2021-11-19 | 北京三快在线科技有限公司 | Call control method, device, equipment and storage medium |
| CN113766071A (en) * | 2021-07-13 | 2021-12-07 | 广州华工中云信息技术有限公司 | Call number circulation processing method based on call center |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103024216A (en) * | 2011-09-20 | 2013-04-03 | 佳都新太科技股份有限公司 | Outbound strategy implementation method and device based on rule engine |
| EP3016361A1 (en) * | 2014-10-27 | 2016-05-04 | Compal Broadband Networks Inc. | Method of error detection for communication device |
| CN106304041A (en) * | 2015-06-12 | 2017-01-04 | 中兴通讯股份有限公司 | Harassing call monitoring method and device |
| CN106686265A (en) * | 2015-11-10 | 2017-05-17 | 中国移动通信集团公司 | A service providing method and device based on communication records |
| CN107911565A (en) * | 2017-11-02 | 2018-04-13 | 平安科技（深圳）有限公司 | Calling-control method, terminal, equipment and computer-readable recording medium |
Family Cites Families (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101472007A (en) * | 2007-12-28 | 2009-07-01 | 中国移动通信集团公司 | Method and system for determining disturbance telephone |
| CN101540797B (en) * | 2009-01-21 | 2011-11-23 | 宇龙计算机通信科技(深圳)有限公司 | Incoming number filter method, system and mobile terminal |
| CN105704335B (en) * | 2016-03-02 | 2018-12-18 | 重庆大学 | Predictive outbound algorithm, interchanger dialing method and device based on dynamic statistics process |
-
2018
- 2018-07-27 CN CN201810847529.5A patent/CN109246321A/en active Pending
- 2018-10-10 WO PCT/CN2018/109664 patent/WO2020019526A1/en active Application Filing
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103024216A (en) * | 2011-09-20 | 2013-04-03 | 佳都新太科技股份有限公司 | Outbound strategy implementation method and device based on rule engine |
| EP3016361A1 (en) * | 2014-10-27 | 2016-05-04 | Compal Broadband Networks Inc. | Method of error detection for communication device |
| CN106304041A (en) * | 2015-06-12 | 2017-01-04 | 中兴通讯股份有限公司 | Harassing call monitoring method and device |
| CN106686265A (en) * | 2015-11-10 | 2017-05-17 | 中国移动通信集团公司 | A service providing method and device based on communication records |
| CN107911565A (en) * | 2017-11-02 | 2018-04-13 | 平安科技（深圳）有限公司 | Calling-control method, terminal, equipment and computer-readable recording medium |
Cited By (14)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110084636A (en) * | 2019-03-19 | 2019-08-02 | 平安普惠企业管理有限公司 | Improve telemarketing efficiency method, device, computer equipment and storage medium |
| CN110536024A (en) * | 2019-07-30 | 2019-12-03 | 平安科技（深圳）有限公司 | Calling-out method, device, medium and computer equipment |
| CN110536024B (en) * | 2019-07-30 | 2022-11-04 | 平安科技（深圳）有限公司 | Outbound method, device, medium and computer equipment |
| CN112399420A (en) * | 2019-08-13 | 2021-02-23 | 中国电信股份有限公司 | Anti-harassment method and system, computer storage medium |
| CN111479021A (en) * | 2020-03-18 | 2020-07-31 | 深圳追一科技有限公司 | Outbound method, device, computer equipment and computer readable storage medium |
| CN111479021B (en) * | 2020-03-18 | 2021-08-24 | 深圳追一科技有限公司 | Outbound method, device, computer equipment and computer readable storage medium |
| CN111901485A (en) * | 2020-08-12 | 2020-11-06 | 中国银行股份有限公司 | Control method and device of outbound system |
| CN112200628A (en) * | 2020-10-12 | 2021-01-08 | 绿瘦健康产业集团有限公司 | User side classification method, device, medium and terminal equipment |
| CN112291426A (en) * | 2020-10-23 | 2021-01-29 | 浙江百应科技有限公司 | Frequency limit-based harassment outbound call prevention method, device, equipment and storage medium |
| CN112508620A (en) * | 2020-12-14 | 2021-03-16 | 北京神州泰岳智能数据技术有限公司 | Traffic scheduling method, device, equipment and storage medium |
| CN113364919A (en) * | 2021-06-15 | 2021-09-07 | 上海销氪信息科技有限公司 | Method, system, equipment and readable storage medium for calling out telephone |
| CN113766071A (en) * | 2021-07-13 | 2021-12-07 | 广州华工中云信息技术有限公司 | Call number circulation processing method based on call center |
| CN113542507A (en) * | 2021-07-20 | 2021-10-22 | 江苏满运物流信息有限公司 | Communication reminding method, device, equipment and storage medium |
| CN113676603A (en) * | 2021-08-06 | 2021-11-19 | 北京三快在线科技有限公司 | Call control method, device, equipment and storage medium |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2020019526A1 (en) | 2020-01-30 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109246321A (en) | Call management-control method, system, computer equipment and its storage medium | |
| CN102572056B (en) | Computer-implemented method and system for providing reply reminders to vehicle occupant in vehicle | |
| CN102957781A (en) | Do not disturb control method for mobile terminal | |
| CN103259820B (en) | Select the method and its communication terminal of communication mode | |
| CN104796561B (en) | Distribute the system that method, CTI equipment, terminal and the distribution attended a banquet are attended a banquet | |
| CN102143461A (en) | Intelligent call forwarding method and device | |
| CN102611805A (en) | Communication information notifying method, information reporting method, server and communication terminals | |
| CN105376426A (en) | Information management method based on address book and mobile terminal | |
| CN102958024A (en) | Call forwarding method and system | |
| EP2982100A1 (en) | Method for establishing a callback telecommunication connection | |
| CN105721659B (en) | Incoming call processing method and device | |
| CN102457610B (en) | One-card-to-multiple-number service contact matching device and method | |
| CN201153309Y (en) | Communication terminal capable of determining status of called terminal | |
| CN102082882A (en) | Call management method and device and terminal | |
| CN104994246A (en) | Method and system used for telephone traffic distribution by utilizing mobile agents | |
| CN104184871B (en) | A kind of method and apparatus prompting harassing call number | |
| CN102857993A (en) | Communication processing method and device and first communication terminal | |
| US20070201626A1 (en) | Non-linear voicemail | |
| CN106506782A (en) | Incoming call processing method and mobile terminal | |
| CN104469720B (en) | A kind of method and system of clawback incoming call | |
| CN105430205A (en) | Call communication method and call communication device | |
| CN109120802A (en) | A kind of intelligent call method and system | |
| US8259919B2 (en) | Answering system and method of a communication device | |
| CN105227780B (en) | Processing incoming call and terminal | |
| CN109995949B (en) | Number changing service processing method and device |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20190118 |
|
| RJ01 | Rejection of invention patent application after publication |