CN109962893B - Intelligent calling method and related equipment thereof - Google Patents
Intelligent calling method and related equipment thereof Download PDFInfo
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- CN109962893B CN109962893B CN201711429618.XA CN201711429618A CN109962893B CN 109962893 B CN109962893 B CN 109962893B CN 201711429618 A CN201711429618 A CN 201711429618A CN 109962893 B CN109962893 B CN 109962893B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
- H04M3/42263—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location where the same subscriber uses different terminals, i.e. nomadism
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Abstract
The embodiment of the application discloses an intelligent calling method and related equipment thereof, which are used for ensuring that a user obtains a reasonable communication mode. The method in the embodiment of the application comprises the following steps: a server receives a call request of a calling terminal, wherein the call request comprises user information of a called user; acquiring a terminal number of the called user according to the call request, wherein the terminal number comprises a soft number of a program corresponding to the call request and/or a telephone number of the called user; and calling the terminal number according to a preset calling decision.
Description
Technical Field
The present application relates to the field of communications, and in particular, to an intelligent calling method and related devices.
Background
The Voice Over IP (VOIP) calling/dialing mode of the current terminal device is effective according to the manual setting of the user; when the user selects a certain mode, the terminal remembers the option and then defaults to making a call in that mode. If the current handset has wIreless network (WIFI), the user may wish to use VOIP calls; if WIFI is not available, it may be desirable to use a Click To Dial (CTD) callback; these scenarios all require the terminal to perform an optimized experience.
In the existing VOIP calling/dialing mode, multiple devices cannot use Session Initiation Protocol (SIP) calls at the same time but only one more device is selected when multiple terminals log in and use a unified social account. This results in that on the one hand the calling subscriber must select the called number when calling, and the called subscriber cannot predict which of the currently registered terminals will receive the call, or the called subscriber cannot specify which device will be used to receive the call. For the calling user, the calling user does not really care which equipment or number the called user uses to answer the call, and the called user can be contacted; it is desirable for the called user to specify which device to use to receive, such as on a business trip or overseas, and in the case of WIFI, to receive using VoIP. However, in the prior art, there is no method for dialing a called user according to a call decision (a call condition set by the called user, or a preset condition such as a policy generated according to the listening habit of the called user), and it cannot be guaranteed that the user obtains a reasonable call mode.
Disclosure of Invention
The embodiment of the application provides an intelligent calling method and related equipment thereof, which are used for ensuring that a user obtains a reasonable communication mode.
A first aspect of an embodiment of the present application provides an intelligent calling method, including: a server receives a call request of a calling terminal, wherein the call request comprises user information of a called user; and then acquiring the terminal number of the called user according to the call request, wherein the terminal number comprises a soft number of a program corresponding to the call request and/or a telephone number of the called user, and finally calling the terminal number according to a preset call decision. The server in the embodiment can call the terminal number of the called terminal according to the preset call decision, so that the user can be ensured to obtain a reasonable call mode.
In a possible design, in a first implementation manner of the first aspect of the embodiment of the present application, the calling the terminal number according to a preset call decision includes: the server judges whether the number of the called terminals simultaneously logged in by the called user is more than 1; if so, calling the terminal number according to the user login state of the called terminal; if not, calling the terminal number according to the user login state of the called terminal and the state of the phone number registered by the called user. This embodiment specifically illustrates how the server calls the terminal number according to a preset call decision, which increases the implementation manners of the embodiment of the present application.
In a possible design, in a second implementation manner of the first aspect of the embodiment of the present application, the calling the terminal number according to the user login status of the called terminal includes: if the number of the online terminals is only 1, calling a terminal number corresponding to the online terminal, wherein the online terminal refers to a called terminal of a user with an online login state; if the number of the online terminals is multiple, calling a terminal number corresponding to a Personal Computer (PC) terminal in the online terminals; and if the number of the online terminals is 0, calling the telephone number registered by the called user. The embodiment further illustrates how the server decides the number of the calling terminal according to the call, so that the embodiment of the present application is more operable.
In a possible design, in a third implementation manner of the first aspect of the embodiment of the present application, the calling the terminal number according to the user login status of the called terminal and the status of the phone number registered by the called user includes: if the called terminal is on-line, judging whether the called user sets a forced called number or not; if the called party sets a forced called number, calling the forced called number; if the called party does not set a forced called number, calling a terminal number corresponding to the called terminal; if the terminal is not on-line, judging whether the called user sets a plurality of telephone numbers or not; if the called user sets a plurality of telephone numbers, judging whether a non-roaming telephone number exists; if the non-roaming telephone number exists, calling the non-roaming telephone number; and if the non-roaming telephone number does not exist, calling the telephone number according to the priority of the telephone number. The embodiment further illustrates how the server decides the number of the calling terminal according to the call, so that the embodiment of the present application is more operable.
In a possible design, in a fourth implementation manner of the first aspect of the embodiment of the present application, the method further includes: the server receives a number selection strategy sent by a user through a terminal, wherein the terminal is a called terminal or a calling terminal; the call decision in the terminal is then updated according to the number selection policy. The server in the embodiment also receives the number selection strategy sent by the terminal and updates the calling decision, thereby perfecting the operation steps of the embodiment of the application.
In a possible design, in a fifth implementation manner of the first aspect of the embodiment of the present application, after the calling the terminal number according to a preset calling decision, the method further includes: recording an answering result, wherein the answering result comprises whether the called user successfully answers through a decision number and the number of times of trying to call through the decision number, and the decision number is the number of the decision call according to the call; and then updating the call decision according to the answering result. The server in the embodiment can record the answering result, so that the embodiment of the application has more logicality.
In a possible design, in a sixth implementation manner of the first aspect of the embodiment of the present application, the updating the call decision according to the answering result includes: and the server adjusts the call grade of the terminal number corresponding to the answering rate according to the answering rate, and the answering rate is obtained according to the answering result. This embodiment specifically illustrates how to update the call decision according to the answering result, and improves the operation steps of the embodiment of the present application.
A second aspect of the embodiments of the present application provides a server, including: a first receiving unit, configured to receive a call request of a calling terminal, where the call request includes user information of a called user; an obtaining unit, configured to obtain a terminal number of the called user according to the call request, where the terminal number includes a soft number of a program corresponding to the call request and/or a telephone number of the called user; and the calling unit is used for calling the terminal number according to a preset calling decision. The server in the embodiment can call the terminal number of the called terminal according to the preset call decision, so that the user can be ensured to obtain a reasonable call mode.
In a possible design, in a first implementation manner of the second aspect of the embodiment of the present application, the calling unit is specifically configured to: judging whether the number of the called terminals simultaneously logged in by the called user is more than 1; if so, calling the terminal number according to the user login state of the called terminal; if not, calling the terminal number according to the user login state of the called terminal and the state of the phone number registered by the called user. This embodiment specifically illustrates how the server calls the terminal number according to a preset call decision, which increases the implementation manners of the embodiment of the present application.
In a possible design, in a second implementation manner of the second aspect of the embodiment of the present application, the call unit is further specifically configured to: if the number of the online terminals is only 1, calling a terminal number corresponding to the online terminal, wherein the online terminal refers to a called terminal of a user with an online login state; if the number of the online terminals is multiple, calling a terminal number corresponding to a Personal Computer (PC) terminal in the online terminals; and if the number of the online terminals is 0, calling the telephone number registered by the called user. The embodiment further illustrates how the server decides the number of the calling terminal according to the call, so that the embodiment of the present application is more operable.
In a possible design, in a third implementation manner of the second aspect of the embodiment of the present application, the call unit is further specifically configured to: if the called terminal is on-line, judging whether the called user sets a forced called number or not; if the called party sets a forced called number, calling the forced called number; if the called party does not set a forced called number, calling a terminal number corresponding to the called terminal; if the terminal is not on-line, judging whether the called user sets a plurality of telephone numbers or not; if the called user sets a plurality of telephone numbers, judging whether a non-roaming telephone number exists; if the non-roaming telephone number exists, calling the non-roaming telephone number; and if the non-roaming telephone number does not exist, calling the telephone number according to the priority of the telephone number. The embodiment further illustrates how the server decides the number of the calling terminal according to the call, so that the embodiment of the present application is more operable.
In a possible design, in a fourth implementation manner of the second aspect of the embodiment of the present application, the server further includes: the second receiving unit is used for receiving a number selection strategy sent by a user through a terminal, wherein the terminal is a called terminal or a calling terminal; a first updating unit, configured to update the call decision in the terminal according to the number selection policy. The server in the embodiment also receives the number selection strategy sent by the terminal and updates the calling decision, thereby perfecting the operation steps of the embodiment of the application.
In a possible design, in a fifth implementation manner of the second aspect of the embodiment of the present application, the server further includes: the recording unit is used for recording answering results, wherein the answering results comprise whether the called user successfully answers through a decision number and the times of trying to call through the decision number, and the decision number is the number which is decided to call according to the call; and the second updating unit is used for updating the call decision according to the answering result. The server in the embodiment can record the answering result, so that the embodiment of the application has more logicality.
In a possible design, in a sixth implementation manner of the second aspect of the embodiment of the present application, the second updating unit is specifically configured to: and adjusting the call grade of the terminal number corresponding to the answering rate according to the answering rate, wherein the answering rate is obtained according to the answering result. This embodiment specifically illustrates how to update the call decision according to the answering result, and improves the operation steps of the embodiment of the present application.
Yet another aspect of the present application provides a computer-readable storage medium having stored therein instructions, which when executed on a computer, cause the computer to perform the method of the above-described aspects.
Yet another aspect of the present application provides a computer program product containing instructions which, when run on a computer, cause the computer to perform the method of the above-described aspects.
According to the technical scheme, the embodiment of the application has the following advantages: the method comprises the steps that a server receives a calling request of a calling terminal, wherein the calling request comprises user information of a called user; then, acquiring the terminal number of the called user according to the call request, wherein the terminal number comprises a soft number of a program corresponding to the call request and/or a telephone number of the called user; and finally, calling the terminal number according to the preset calling decision. In the embodiment, the server decides the number of the calling terminal according to the preset calling, so that the user can be ensured to obtain a reasonable communication mode.
Drawings
Fig. 1 is a schematic diagram of a network architecture of an intelligent calling method in the embodiment of the present application;
fig. 2 is a schematic flowchart of a possible intelligent calling method according to an embodiment of the present application;
fig. 3 is a schematic structural diagram of a possible terminal according to an embodiment of the present disclosure;
fig. 4 is a schematic structural diagram of a possible server provided in an embodiment of the present application;
fig. 5 is a schematic structural diagram of another possible server provided in the embodiment of the present application;
fig. 6 is a schematic structural diagram of another possible server provided in the embodiment of the present application;
fig. 7 is a schematic structural diagram of another possible server provided in the embodiment of the present application.
Detailed Description
The embodiment of the application provides an intelligent calling method and related equipment thereof, which are used for ensuring that a user obtains a reasonable communication mode.
The terms "first," "second," "third," "fourth," and the like in the description and in the claims of the present application and in the drawings described above, if any, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It will be appreciated that the data so used may be interchanged under appropriate circumstances such that the embodiments described herein may be practiced otherwise than as specifically illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
The embodiment of the present application can be applied to a network architecture as shown in fig. 1, in which a calling user calls a called user through a server. Wherein, the server mainly comprises the following 3 types of servers:
one is the UC server, which mainly provides VoIP voice call capability. For example, enterprises need to deploy media servers, voice gateways, management servers. Such servers are the basic servers for intra-enterprise communications.
The second type is a landing gateway, which is used for the VoIP call in the enterprise to carry out Public Switched Telephone Network (PSTN) outgoing call.
And the third category is an intelligent decision server which is used for making number decision for the called user in the application. The server may exist logically, and be integrated on the UC server.
The terminals (called terminal and calling terminal) mentioned in the application mainly refer to communication carriers in enterprises such as telephones, soft terminals and the like, and the client in the application can be a hard VoIP telephone or a soft terminal installed on a PC or a mobile phone.
Referring to fig. 2, an embodiment of an intelligent calling method in the embodiment of the present application includes:
201. the calling terminal sends a call request to the server.
In this embodiment, a calling user finds a called user in an address book in a calling terminal (e.g., an Application (APP) in a mobile phone), the calling terminal receives a call request of the calling user by selecting the called user, where the call request includes user information of the called user, and then the calling terminal sends the call request to a server.
202. And the server acquires the terminal number of the called user according to the call request.
In this embodiment, after receiving a call request sent by a calling terminal, a server obtains a terminal number related to a called user from the server according to user information of the called user in the call request, where the terminal number includes a soft number of a program corresponding to the call request and/or a telephone number of the called user.
203. The server judges whether the number of the called terminals simultaneously logged in by the called user is greater than 1 according to the acquired terminal number, if so, the step 204 is executed, and if not, the step 205 is executed.
In this embodiment, after the server obtains the terminal number of the called user according to the obtained call request, it is determined whether the number of the called terminals simultaneously logged in by the called user is more than 1.
204. And the server calls the terminal number according to the user login state of the called terminal.
In this embodiment, when the server determines that the called user logs in multiple called terminals at the same time, the server starts to detect the user login state in the called terminal, and calls the terminal number according to the user login state of the called terminal, which specifically includes:
when judging that only 1 online terminal in the called terminals exists, preferentially calling a terminal number corresponding to the online terminal, wherein the online terminal is the called terminal of which the login state of the user is online;
when judging that a plurality of online terminals in the called terminal exist, preferentially calling a terminal number corresponding to a Personal Computer (PC) terminal in the online terminal;
when the called terminal is judged to have no on-line terminal, the telephone number registered by the called user is called by wire.
It should be noted that the user login state of the called terminal includes: the method comprises the steps of online, busy, away and offline, wherein busy, away and offline are in a non-online state, if a called user does not register a telephone number and logs in a plurality of called terminals, calling is carried out according to the priority of online > busy > away > offline, if the user registers the telephone number, when no called terminal is detected to be online, the registered telephone number is called preferentially, if a plurality of registered telephone numbers exist, the server also calls which telephone number according to the roaming state of the telephone number, and if the non-roaming telephone number exists, the non-roaming telephone number is called preferentially.
It should be noted that, when the called user registers multiple phone numbers, the server may combine with the ringing service when calling the phone numbers, that is, when one phone number is not answered, the next number call attempt is made, and there is a number to answer directly or the call is ended.
205. The server calls the terminal number according to the user login state of the called terminal and the state of the telephone number registered by the called user.
In this embodiment, when the server determines that only one called terminal is logged in by the called user at the same time according to the acquired terminal number, it determines whether the terminal is online.
If the terminal is on-line, judging whether the terminal is set with a forced called number, if so, preferentially calling the forced called number, and if not, preferentially calling the terminal number of the on-line terminal.
If the terminal is not on-line, judging whether the called user sets a plurality of telephone numbers or not; if the called user sets a plurality of telephone numbers, judging whether non-roaming telephone numbers exist in the telephone numbers; if the non-roaming telephone number exists, calling the non-roaming telephone number; if no non-roaming phone number exists, then the phone number of the class is called according to the priority of the phone number. The priority of the telephone number can be set according to the setting of a user, the server can also set the priority according to the call completing rate of the telephone number, and the telephone number with high call completing rate has high priority.
It should be noted that, when the server determines that there are multiple called terminals simultaneously logged in by the called party, if the called party sets the forced called number, the server also preferentially calls the forced called number.
It should be noted that, the user may also set a number selection policy of the user through the terminal, and send the number selection policy to the server through the terminal, and the server updates the call decision corresponding to the user according to the number selection policy sent by the user.
206. And recording the answering result.
In this embodiment, when the call is ended, the server generates a piece of data for the user, and records an answering result of the call, where the answering result includes the number of times that the called user successfully answers through the decision number and the number of times that the call is attempted through the decision number, and the decision number is a number that is called according to the call decision.
207. And the server updates the call decision according to the answering result.
In this embodiment, after the server obtains the answering result, the server automatically updates the drinking call decision of the called terminal according to the answering result, and adjusts the call level of the terminal number corresponding to the answering rate according to the high answering rate, wherein the higher the answering rate is, the higher the priority of the terminal number is.
It should be noted that, after the big data is analyzed, when the decision making connection rate of the system in the current server does not reach the expectation, the system administrator may be notified to make the system administrator perform the priority setting adjustment for optimization.
It should be noted that the call decision in the embodiment of the present application is not a fixed and unchangeable policy, and the policy may be adaptively adjusted according to the answering habits of the user, or may receive a number selection policy from the terminal, and adjust the call decision according to the habits and policies.
In the embodiment of the application, a server receives a call request of a calling terminal, wherein the call request comprises user information of a called user; then, acquiring the terminal number of the called user according to the call request, wherein the terminal number comprises a soft number of a program corresponding to the call request and/or a telephone number of the called user; and finally, calling the terminal number according to the preset calling decision. In the embodiment, the server decides the number of the calling terminal according to the preset calling, so that the user can be ensured to obtain a reasonable communication mode.
The embodiment of the application also has at least the following beneficial effects:
1. according to the method and the device, the called number can be intelligently selected according to the behavior habits of the user and other preset conditions through big data analysis, and meanwhile, the called user can be forced to designate the number for receiving the call. In the application, when the calling user dials, the number of the called user does not need to be selected, and only the user needs to be selected. The system in the server analyzes according to preset judgment conditions, such as the state of the multi-terminal equipment of the user, the access state of the equipment and the like, and connects according to the mode with the highest success rate of connection. As the called user, the optimized connection mode can be obtained, and the most reasonable call mode can be obtained for the calling user and the called user. According to the method and the device, based on big data analysis, a user calling mode can be intelligently selected according to conditions such as user behavior habits, multi-terminal positions and the like; the user can not set the calling mode in a complicated way.
2. And (3) optimizing an algorithm of the intelligent decision module: and (4) according to the historical experience model, continuously introducing conditions into iterative optimization to obtain a relatively accurate number selection strategy which is continuously learned and evolved.
3. Optimizing the priority design of the decision matrix: and obtaining a probability model of the number selection priority of the ordinary user according to the simulation of the user behavior and the analysis of historical data, and then applying the model to implement the scheme.
Referring to fig. 3, an embodiment of a terminal in the embodiment of the present application includes:
in the setup module of the terminal 300, a new call setup module 301 is used to set up a call decision: a callback number/VoIP preference is assigned. The login module 302login, the connection module 303contact, the enterprise roster module 304 entreprisebook, and the like are existing modules in the prior art.
Referring to fig. 4, an embodiment of a server in the embodiment of the present application includes:
the server package 400 includes a policy decision module 401, a policy import module 402, and a policy adjustment module 403.
The policy decision module 401 includes three parts: a strategy import module 4011, a strategy adjustment module 4012 and a called number selection module 4013. The policy import module 402 is mainly used for importing a number selection policy into a system, and the policy import module 402 is divided into a policy generation module 4021, a policy analysis module 4022, and a policy priority module 4023. The generation policy module 4021 is configured to generate a template before importing, and a system administrator fills a policy according to the template; the policy analysis module 4022 is configured to decompose the imported module, identify key information parts therein, and store and distribute the key information parts; the policy priority module 4023 is configured to store a natural priority corresponding to each policy, that is, a priority specified by a user during import, and generate the policy according to a default system if the policy is not specified. The policy adjustment module 403 is divided into a priority setting module 4031, a call completing rate statistic module 4032 and an adaptive policy module 4033. The priority setting module 4031 is used for four operations of adding, deleting and modifying the priority of the strategy; the call completing rate statistic module 4032 is used for the system to record the call completing rate of the selected number after each strategy takes effect according to the call times and the call answering times; the adaptive policy module 4033 is used to attempt a call attempt for a called number according to a self-selected policy when the system does not enforce the priority of the specified policy.
Referring to fig. 5, another embodiment of the server in the embodiment of the present application includes:
a first receiving unit 501, configured to receive a call request of a calling terminal, where the call request includes user information of a called user;
an obtaining unit 502, configured to obtain a terminal number of a called user according to a call request, where the terminal number includes a soft number of a program corresponding to the call request and/or a telephone number of the called user;
a calling unit 503, configured to call a terminal number according to a preset calling decision.
In the embodiment of the present application, a first receiving unit 501 receives a call request of a calling terminal, where the call request includes user information of a called user; the obtaining unit 502 obtains a terminal number of the called user according to the call request, where the terminal number includes a soft number of a program corresponding to the call request and/or a telephone number of the called user; finally, the calling unit 503 calls the terminal number according to the preset calling decision. In the embodiment, the server decides the number of the calling terminal according to the preset calling, so that the user can be ensured to obtain a reasonable communication mode.
Referring to fig. 6, another embodiment of the server in the embodiment of the present application includes:
a first receiving unit 601, configured to receive a call request of a calling terminal, where the call request includes user information of a called user;
an obtaining unit 602, configured to obtain, according to the call request, a terminal number of the called party, where the terminal number includes a soft number of a program corresponding to the call request and/or a telephone number of the called party;
a calling unit 603, configured to call a terminal number according to a preset calling decision.
Optionally, as another embodiment of the server in this embodiment of the application, the calling unit 603 is described above
Judging whether the number of called terminals simultaneously logged in by the called user is more than 1; if the number is larger than the preset value, calling the terminal number according to the user login state of the called terminal; if not, calling the terminal number according to the user login state of the called terminal and the state of the phone number registered by the called user.
Optionally, as another embodiment of the server in the embodiment of the present application, the calling unit 603 is further specifically configured to:
if the number of the online terminals is only 1, calling a terminal number corresponding to the online terminal, wherein the online terminal refers to a called terminal of which the login state of the user is online; if the number of the online terminals is multiple, calling a terminal number corresponding to a Personal Computer (PC) terminal in the online terminals; if the number of the on-line terminals is 0, calling the telephone number registered by the called user.
Optionally, as another embodiment of the server in the embodiment of the present application, the calling unit 603 is further specifically configured to:
if the called terminal is on-line, judging whether the called user sets a forced called number or not; if the called user sets the forced called number, calling the forced called number; if the called party does not set the forced called number, calling the terminal number corresponding to the called terminal; if the terminal is not on-line, judging whether the called user sets a plurality of telephone numbers or not; if the called user sets a plurality of telephone numbers, judging whether a non-roaming telephone number exists; if the non-roaming telephone number exists, calling the non-roaming telephone number; if no non-roaming phone number exists, calling the phone number according to the priority of the phone number.
Optionally, as another embodiment of the server in this embodiment of the application, the server may further include:
a second receiving unit 604, configured to receive a number selection policy sent by a user through a terminal, where the terminal is a called terminal or a calling terminal;
a first updating unit 605, configured to update a call decision in the terminal according to the number selection policy.
A recording unit 606, configured to record an answering result, where the answering result includes whether the called user successfully answers through the decision number and the number of times of trying to call through the decision number, and the decision number is a number that is decided to call according to the call;
a second updating unit 607 for updating the call decision according to the answering result.
Optionally, as another embodiment of the server in this embodiment of the application, the second updating unit 607 is specifically configured to:
and adjusting the call grade of the terminal number corresponding to the answering rate according to the answering rate, wherein the answering rate is obtained according to the answering result.
In the embodiment of the application, the server calls the terminal number according to the preset calling decision, so that a user can be ensured to obtain a reasonable call mode.
The server in the embodiment of the present application is described above from the perspective of a unitized functional entity, and the server in the embodiment of the present application is described below from the perspective of hardware processing, please refer to fig. 7, fig. 7 is a schematic structural diagram of a server provided in the embodiment of the present application, where the server 700 may generate a relatively large difference due to different configurations or performances, and may include one or more Central Processing Units (CPUs) 722 (e.g., one or more processors) and a memory 732, and one or more storage media 730 (e.g., one or more mass storage devices) storing an application program 742 or data 744. Memory 732 and storage medium 730 may be, among other things, transient storage or persistent storage. The program stored in the storage medium 730 may include one or more modules (not shown), each of which may include a series of instruction operations for the server. Further, the central processor 722 may be configured to communicate with the storage medium 730, and execute a series of instruction operations in the storage medium 730 on the server 700.
The server 700 may also include one or more power supplies 726, one or more wired or wireless network interfaces 750, one or more input-output interfaces 758, and/or one or more operating systems 741, such as Windows Server, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM, and so forth.
The steps performed by the server in the above embodiments may be based on the server structure shown in fig. 7.
In the above embodiments, the implementation may be wholly or partially realized by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of a computer program product.
The computer program product includes one or more computer instructions. When loaded and executed on a computer, cause the processes or functions described in accordance with the embodiments of the application to occur, in whole or in part. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The computer instructions may be stored in a computer readable storage medium or transmitted from one computer readable storage medium to another, for example, from one website site, computer, server, or data center to another website site, computer, server, or data center via wired (e.g., coaxial cable, fiber optic, Digital Subscriber Line (DSL)) or wireless (e.g., infrared, wireless, microwave, etc.). The computer-readable storage medium can be any available medium that a computer can store or a data storage device, such as a server, a data center, etc., that is integrated with one or more available media. The usable medium may be a magnetic medium (e.g., floppy Disk, hard Disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium (e.g., Solid State Disk (SSD)), among others.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be substantially implemented or contributed to by the prior art, or all or part of the technical solution may be embodied in a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a read-only memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
The above embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions in the embodiments of the present application.
Claims (10)
1. An intelligent calling method, comprising:
receiving a call request of a calling terminal, wherein the call request comprises user information of a called user;
acquiring a terminal number of the called user according to the call request, wherein the terminal number comprises a soft number of a program corresponding to the call request and/or a telephone number of the called user;
calling the terminal number according to a preset calling decision;
the calling the terminal number according to the preset calling decision comprises the following steps:
judging whether the number of the called terminals simultaneously logged in by the called user is more than 1;
if so, calling the terminal number according to the user login state of the called terminal;
if not, calling the terminal number according to the user login state of the called terminal and the state of the phone number registered by the called user;
the calling the terminal number according to the user login state of the called terminal comprises the following steps:
if the number of the online terminals is only 1, calling a terminal number corresponding to the online terminal, wherein the online terminal refers to a called terminal of a user with an online login state;
if the number of the online terminals is multiple, calling a terminal number corresponding to a Personal Computer (PC) terminal in the online terminals;
and if the number of the online terminals is 0, calling the telephone number registered by the called user.
2. The method of claim 1, wherein said calling the terminal number according to the user login status of the called terminal and the status of the phone number registered by the called user comprises:
if the called terminal is on-line, judging whether the called user sets a forced called number or not;
if the called party sets a forced called number, calling the forced called number;
if the called party does not set a forced called number, calling a terminal number corresponding to the called terminal;
if the terminal is not on-line, judging whether the called user sets a plurality of telephone numbers or not;
if the called user sets a plurality of telephone numbers, judging whether a non-roaming telephone number exists;
if the non-roaming telephone number exists, calling the non-roaming telephone number;
and if the non-roaming telephone number does not exist, calling the telephone number according to the priority of the telephone number.
3. The method according to any one of claims 1 to 2, further comprising:
receiving a number selection strategy sent by a user through a terminal, wherein the terminal is a called terminal or a calling terminal;
and updating the call decision in the terminal according to the number selection strategy.
4. The method according to any of claims 1-2, wherein after the calling the terminal number according to a preset call decision, the method further comprises:
recording an answering result, wherein the answering result comprises whether the called user successfully answers through a decision number and the number of times of trying to call through the decision number, and the decision number is the number of the decision call according to the call;
and updating the call decision according to the answering result.
5. The method of claim 4, wherein the updating the call decision based on the answer result comprises:
and adjusting the call grade of the terminal number corresponding to the answering rate according to the answering rate, wherein the answering rate is obtained according to the answering result.
6. A server, comprising:
a first receiving unit, configured to receive a call request of a calling terminal, where the call request includes user information of a called user;
an obtaining unit, configured to obtain a terminal number of the called user according to the call request, where the terminal number includes a soft number of a program corresponding to the call request and/or a telephone number of the called user;
the calling unit is used for calling the terminal number according to a preset calling decision;
the call unit is specifically configured to:
judging whether the number of the called terminals simultaneously logged in by the called user is more than 1;
if so, calling the terminal number according to the user login state of the called terminal;
if not, calling the terminal number according to the user login state of the called terminal and the state of the phone number registered by the called user;
the call unit is further specifically configured to:
if the number of the online terminals is only 1, calling a terminal number corresponding to the online terminal, wherein the online terminal refers to a called terminal of a user with an online login state;
if the number of the online terminals is multiple, calling a terminal number corresponding to a Personal Computer (PC) terminal in the online terminals;
and if the number of the online terminals is 0, calling the telephone number registered by the called user.
7. The server according to claim 6, wherein the calling unit is further specifically configured to:
if the called terminal is on-line, judging whether the called user sets a forced called number or not;
if the called party sets a forced called number, calling the forced called number;
if the called party does not set a forced called number, calling a terminal number corresponding to the called terminal;
if the terminal is not on-line, judging whether the called user sets a plurality of telephone numbers or not;
if the called user sets a plurality of telephone numbers, judging whether a non-roaming telephone number exists;
if the non-roaming telephone number exists, calling the non-roaming telephone number;
and if the non-roaming telephone number does not exist, calling the telephone number according to the priority of the telephone number.
8. The server according to any one of claims 6 to 7, wherein the server further comprises:
the second receiving unit is used for receiving a number selection strategy sent by a user through a terminal, wherein the terminal is a called terminal or a calling terminal;
a first updating unit, configured to update the call decision in the terminal according to the number selection policy.
9. The server according to any one of claims 6 to 7, wherein the server further comprises:
the recording unit is used for recording answering results, wherein the answering results comprise whether the called user successfully answers through a decision number and the times of trying to call through the decision number, and the decision number is the number which is decided to call according to the call;
and the second updating unit is used for updating the call decision according to the answering result.
10. The server according to claim 9, wherein the second updating unit is specifically configured to:
and adjusting the call grade of the terminal number corresponding to the answering rate according to the answering rate, wherein the answering rate is obtained according to the answering result.
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| CN201711429618.XA CN109962893B (en) | 2017-12-25 | 2017-12-25 | Intelligent calling method and related equipment thereof |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111132045A (en) * | 2019-11-28 | 2020-05-08 | 中国联合网络通信集团有限公司 | Method and entity for determining sequence of sequence-ringing service call |
| CN111147455B (en) * | 2019-12-12 | 2023-01-10 | 北京淇瑀信息科技有限公司 | Outbound dialing method and device based on SIP (Session initiation protocol) protocol and electronic equipment |
| CN111601004A (en) * | 2020-05-18 | 2020-08-28 | 海能达通信股份有限公司 | Call processing method, device and system |
| CN114006878A (en) * | 2021-10-11 | 2022-02-01 | 广州迷听科技有限公司 | Instant group call system, method and device for converged communication |
| CN117221476B (en) * | 2023-11-09 | 2024-04-16 | 广州视声智能科技有限公司 | Visual dialogue method and system based on priority screening |
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