CN111601004A - Call processing method, device and system - Google Patents
Call processing method, device and system Download PDFInfo
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- CN111601004A CN111601004A CN202010419110.7A CN202010419110A CN111601004A CN 111601004 A CN111601004 A CN 111601004A CN 202010419110 A CN202010419110 A CN 202010419110A CN 111601004 A CN111601004 A CN 111601004A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
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Abstract
The invention discloses a call processing method, a device and a system, wherein the method obtains the corresponding called terminal when responding to a call request, obtains the equipment information of response equipment corresponding to the called terminal, and obtains the equipment field intensity by analyzing the equipment information, thereby determining the target response equipment of the called terminal and enabling the target response equipment to respond to the call request. In the invention, the response equipment with the best communication quality is obtained to respond the call request by analyzing the equipment field intensity of each response equipment of the called terminal, thereby avoiding the problems of call delay and call failure. Therefore, when the method is applied to a dispatching system, the real-time performance and the effectiveness of dispatching calls of a dispatching center can be improved.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a method, an apparatus, and a system for call processing.
Background
With the development of communication technology, in order to better and uniformly arrange, deploy and execute related event tasks, related personnel or equipment are generally scheduled by a scheduling center. When dispatching related personnel, calling the communication equipment of the related personnel in a communication mode is needed.
In the prior art, when a dispatching center calls a relevant dispatched person by sending a call request, if the current communication quality of the dispatched person is not good, the call request cannot be responded in time. This response delay can have serious consequences for emergency handling.
Disclosure of Invention
In view of the above problems, the present invention provides a call processing request, device and system, which achieve the purpose of improving the real-time performance and effectiveness of the dispatch call performed by the dispatch center.
In order to achieve the purpose, the invention provides the following technical scheme:
a method of call processing, the method comprising:
responding to a calling request, and acquiring a called terminal corresponding to the calling request, wherein the called terminal comprises at least one response device;
respectively acquiring equipment information of response equipment corresponding to the called terminal, wherein the equipment information represents communication parameter information of the response equipment;
analyzing and obtaining the equipment field intensity of the response equipment of the called terminal according to the equipment information;
determining target response equipment of the called end according to the equipment field intensity of the response equipment;
and establishing communication connection with the target response equipment, so that the target response equipment of the called end responds to the call request.
Optionally, the method further comprises:
calling a first relation list between response equipment of a called end and equipment information of the response equipment and a second relation list between equipment field intensity of the response equipment and communication quality of the response equipment;
wherein the acquiring device information of the response device corresponding to the called terminal includes:
inquiring in the first relation list to obtain equipment information matched with each responding equipment;
the determining the target response equipment of the called terminal according to the equipment field intensity of the response equipment comprises the following steps:
and according to the equipment field intensity of the response equipment, determining target response equipment of the called end, which meets the preset communication quality requirement, in the second relation list.
Optionally, the method further comprises:
determining candidate response equipment of the called terminal according to the equipment field intensity of the response equipment;
and when the target response equipment does not successfully respond to the call request within a preset time period, sending the call request to the candidate response equipment, so that the candidate response equipment responds to the call request.
Optionally, the determining the target response device of the called end according to the device field strength of the response device includes:
determining a first equipment group of the called end according to the equipment field intensity of the response equipment, wherein the first equipment group comprises at least two response equipments of which the equipment field intensities meet a preset field intensity condition;
screening target response equipment in the first equipment group according to the state information of the response equipment;
the state information of the response equipment comprises one or more of power-on state information, call occupation information and equipment electric quantity information.
Optionally, the method further comprises:
when the target response equipment successfully responds to the call request, monitoring the call quality of the target response equipment;
and if the call quality meets the call switching condition, generating prompt information, wherein the prompt information is used for prompting the switching of the current call connection with the target response equipment to the candidate response equipment.
A call processing apparatus, characterized in that the apparatus comprises:
a first obtaining unit, configured to obtain, in response to a call request, a called end corresponding to the call request, where the called end includes at least one response device;
a second obtaining unit, configured to obtain device information that matches response devices corresponding to the called terminals, where the device information represents communication parameter information of the response devices;
the analysis unit is used for analyzing and obtaining the equipment field intensity of the response equipment of the called terminal according to the equipment information;
the determining unit is used for determining target response equipment of the called terminal according to the equipment field intensity of the response equipment;
and the establishing unit is used for establishing communication connection with the target response equipment so that the target response equipment of the called terminal responds to the call request.
Optionally, the apparatus further comprises:
the candidate determining unit is used for determining candidate response equipment of the called terminal according to the equipment field intensity of the response equipment;
and the request sending unit is used for sending the call request to the candidate response equipment when the target response equipment does not successfully respond to the call request within a preset time period, so that the candidate response equipment responds to the call request.
Optionally, the apparatus further comprises:
the calling unit is used for calling a corresponding relation list, the corresponding relation list comprises a first relation list and a second relation list, the first relation list represents the corresponding relation between the called identification information and the called terminal equipment information, and the second relation list represents the corresponding relation between the called terminal equipment field intensity and the called terminal equipment call quality;
the second obtaining unit is specifically configured to:
inquiring in the first relation list to obtain equipment information matched with each responding equipment;
the determining unit is specifically configured to:
and according to the equipment field intensity of the response equipment, determining target response equipment of the called end, which meets the preset communication quality requirement, in the second relation list.
Optionally, the determining unit includes:
the equipment determining subunit is used for determining a first equipment group of the called end according to the equipment field intensity of the response equipment, wherein the first equipment group comprises at least two pieces of response equipment of which the equipment field intensity meets a preset field intensity condition;
the screening subunit is used for screening the first equipment group according to the state information of the response equipment to obtain target response equipment;
the state information of the response equipment comprises one or more of power-on state information, call occupation information and equipment electric quantity information.
Optionally, the apparatus further comprises:
the monitoring unit is used for monitoring the conversation quality of the target response equipment when the target response equipment successfully responds to the call request;
and the prompting unit is used for generating prompting information if the call quality meets a call switching condition, wherein the prompting information is used for prompting the switching of the current call connection with the target response equipment to the candidate response equipment.
A call processing system, the system comprising:
a dispatching terminal equipped with the call processing device and a called terminal for responding to the call request.
A storage medium readable by a computing device, the storage medium storing a program that, when executed by the computing device, implements a call processing method as recited in any one of the above.
An electronic device, the electronic device comprising:
a memory for storing data and programs;
a processor coupled with the memory and implementing the call processing method as any one of above when the processor executes the program.
Compared with the prior art, the method obtains the corresponding called end when responding to the call request, obtains the equipment information of the response equipment corresponding to the called end, obtains the equipment field intensity by analyzing the equipment information, determines the target response equipment of the called end, and enables the target response equipment to respond to the call request. In the invention, the response equipment with the best communication quality is obtained to respond the call request by analyzing the equipment field intensity of each response equipment of the called terminal, thereby avoiding the problems of call delay and call failure. Therefore, when the method is applied to a dispatching system, the real-time performance and the effectiveness of dispatching calls of a dispatching center can be improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a flowchart illustrating a call processing method according to an embodiment of the present invention;
fig. 2 is a schematic diagram of a police converged communication scheduling platform system architecture according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a call processing apparatus according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terms "first" and "second," and the like in the description and claims of the present invention and the above-described drawings are used for distinguishing between different objects and not for describing a particular order. Furthermore, the terms "comprising" and "having," as well as any variations thereof, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not set forth for a listed step or element but may include steps or elements not listed.
The call processing method and the call processing device in the embodiment of the invention are applied to a dispatching terminal in a call processing system, the call processing system comprises the dispatching terminal and a called terminal, the dispatching terminal refers to a server or a terminal applied to a dispatching platform, and the called terminal refers to a terminal which needs to respond to a call request when the dispatching terminal sends the call request.
Referring to fig. 1, a schematic flowchart of a call processing method provided in an embodiment of the present application is shown, where the method includes:
s101, responding to the calling request, and acquiring a called terminal corresponding to the calling request.
The called terminal can be determined according to the information carried in the call request, that is, the call request can be analyzed to obtain the identification information of the called terminal, wherein the identification information is used for determining the information of the called terminal.
The call request refers to a request sent by a dispatching end, where the call request carries identification information of a called end, and in this embodiment of the present application, the identification information may be identity information representing a user of the called end, or may be a number identifier of some execution device of the called end. For example, when the dispatch platform a needs to issue a call request to user B in order to deploy a task to user B. The scheduling request sent by the scheduling platform a may carry the relevant identification information of the user B, which may be the name, identity ID information, etc. of the user B, or may be the number identification of the mobile terminal of the user B, such as a mobile phone number.
S102, respectively obtaining the device information of the response devices corresponding to the called terminals.
The called terminal comprises at least one response device, each response device corresponds to the device information, and the device information represents the communication parameter information of the response device.
The responding device corresponding to the called terminal, i.e. the responding device which the called terminal can respond to the call request, is not unique. The specific device information may represent a state of the device, may also represent identification information of the device, and the like. In the embodiment of the application, all identification information corresponding to the called terminal can be analyzed through the call request, for example, a mobile terminal number a of the called terminal is carried in the call request, and the mobile terminal number a and the user identification can be corresponded according to the mobile terminal number a, so that a user identification a corresponding to the mobile terminal number a is obtained, and then number identifications of other terminal devices, such as a number identification B of an interphone, of which the user can perform call response are obtained according to the user identification a.
Therefore, one call request can correspond to a plurality of devices of the called end, and the occupation of the processing resources of the call request by the dispatching end of the dispatching center is reduced.
S103, analyzing and obtaining the equipment field intensity of the response equipment of the called terminal according to the equipment information.
S104, determining the target response equipment of the called terminal according to the equipment field intensity of the response equipment.
S105, establishing communication connection with the target response equipment, so that the target response equipment of the called terminal responds to the call request.
The device field strength of the responder at the called end in the embodiment of the application refers to the signal strength of the responder. After the device field strengths corresponding to the response devices of the called terminal are obtained, the target response device needs to be determined according to the device field strengths, that is, one response device with better signal strength is selected as the target response device for responding the call request.
The analysis can be performed by analyzing the signal strength of the communication network environment where the device of the current called end is located. For example, the device field strength of the device at the called end can be determined by analyzing the reflection state of other devices in the communication network environment corresponding to the device at the called end when a call is answered.
After the target response equipment is determined, the corresponding communication connection between the dispatching end and the target response equipment is established, and the response of the calling request by the target equipment of the called end is realized.
Therefore, the method and the device realize that the dispatching end sends a call request, namely the signal quality of the equipment of the called end can be automatically analyzed and the equipment is connected to the target response equipment with the best signal quality, so that the call request can be responded with higher efficiency, and the call completing rate of the call is also improved.
The invention provides a call processing method, which obtains the corresponding called terminal when responding to a call request, obtains the equipment information of response equipment corresponding to the called terminal, obtains the field intensity of the response equipment by analyzing the equipment information, thereby determining the target response equipment of the called terminal and enabling the target response equipment to respond to the call request. In the invention, the equipment field intensity of the response equipment of each called terminal is analyzed to obtain the equipment with the best signal quality to respond to the call request, thereby avoiding the problems of call delay and call failure. Therefore, when the method is applied to a dispatching system, the real-time performance and the effectiveness of dispatching calls of a dispatching center can be improved.
In order to facilitate obtaining the device information of the called end and the target response device, in the embodiment of the present invention, a corresponding relationship list capable of querying the information may be stored in the scheduling end in advance. Specifically, the correspondence list includes: the first relation list represents a corresponding relation between response equipment calling the called end and equipment information of the response equipment; the second relation list characterizes a corresponding relation between the device field strength of the response device and the communication quality of the response device.
Therefore, the relation data of the equipment field intensity and the call quality of the equipment in each dispatching system can be obtained by analyzing the historical data and monitoring and analyzing the communication network of the called terminal in real time. So that the call to the correspondence list can be realized. And inquiring in the first relation class table to obtain the equipment information of the called terminal. And according to the equipment field intensity, determining target response equipment of the called end meeting the preset call quality requirement in the second relation class table. The preset call quality requirement may represent that the signal quality strength reaches a preset strength threshold, or that the receiving time during which the called end can receive the call request is less than a set time threshold.
In order to ensure timely response of the call request, the embodiment of the present invention further determines candidate responding apparatuses when determining the target responding apparatus, that is, the method further includes:
determining candidate response equipment of the called terminal according to the equipment field intensity of the response equipment;
and when the target response equipment does not successfully respond to the call request within a preset time period, sending the call request to the candidate response equipment, so that the candidate response equipment responds to the call request.
And determining the equipment with the communication signal quality in the second sequence as candidate response equipment according to the equipment field strength, and when the target response equipment does not successfully respond to the call request within a preset time period, namely the dispatching end does not realize the communication with the target response equipment, sending the call request to the candidate response equipment correspondingly, so that the aim of realizing the successful call by submitting the call request by the dispatching end can be fulfilled.
On the basis of the above embodiments, determining the target response device of the called end according to the device field strength of the response device in the embodiments of the present application includes:
determining a first equipment group of the called terminal according to the equipment field intensity of the response equipment;
screening target response equipment in the first equipment group according to the state information of the response equipment;
the state information of the response equipment comprises one or more of power-on state information, call occupation information and equipment electric quantity information, and the first equipment group comprises at least two pieces of response equipment of which the equipment field intensity meets a preset field intensity condition.
That is, in the embodiment of the present application, in addition to the communication signal quality of the response device of the called end, the state information of the device itself, such as the power-on state information, the call occupation information, and the device power information, needs to be considered, and these information may be monitored by the monitoring system in the terminal device, and the information uploaded by the monitoring system in real time is received and recorded, so as to implement determining the device with the best call effect to respond to the call request.
If the problem of the communication signal quality temporarily occurs during the communication process, the call processing method provided by the embodiment of the application further includes:
when the target response equipment successfully responds to the call request, monitoring the call quality of the target response equipment;
and if the call quality meets the call switching condition, generating prompt information, wherein the prompt information is used for prompting the switching of the current call connection with the target response equipment to the candidate response equipment.
The prompt information is used for displaying a display interface at the dispatching end, and can prompt a user at the dispatching end whether the communication signal quality of the equipment at the current called end is poor and whether the equipment needs to be switched to the candidate equipment. Therefore, the instruction of the terminal for the prompt message can be scheduled to determine whether the switching is needed.
The call processing method provided by the embodiment of the present application is described below with reference to an application scenario of a police dispatch center.
The existing police force fusion communication command system realizes fusion and intercommunication with various existing audio and video systems, integrates various existing resources and service systems, including a 350M data cluster system, a fixed telephone system, a 4G image transmission system, a video conference system, a video skynet system and the like, and realizes cross-department and cross-region combined command and dispatch by integrating various command and dispatch means such as wired, wireless and private network videos and the like and combining various application systems.
Referring to fig. 2, a schematic diagram of a police converged communication scheduling platform system architecture provided in an embodiment of the present application is shown. The platform can automatically select a communication mode with successful calling and optimal conversation quality according to an object to be called, so that 'one-key calling and one-call communication' are achieved "
As shown in fig. 2, the dispatching platform system is a system for automatically switching communication modes, and the system architecture can be divided into 5 layers, namely, a terminal layer, a transmission access layer, a data layer, a platform support layer, and an application layer. The terminal layer and the transmission access layer can access the existing terminal equipment such as a public network mobile phone fixed telephone, a private network narrowband terminal, a broadband terminal, a 4G law enforcement recorder and the like by using a network and a gateway; the data layer can provide data storage for the system platform and provide data reading and writing for the service application. The platform layer provides dispatch services for voice, video, short messages, etc. Including signaling resolution, switching, and control. The application layer provides an application platform closely related to the police service, and the application platform comprises a communication means selection module and a service scheduling module.
The police fusion communication scheduling platform is based on different communication means, solves the police service by using an innovative communication means selection module, and improves scheduling efficiency. The corresponding scheduling processing flow comprises the following steps:
the relation between the field intensity of each system device and the call quality is obtained in advance through realization, and the corresponding relation between the police officer and the portable device is obtained in advance through a service system, and the corresponding relation is led into the converged communication platform. Then the corresponding police officer is called by the dispatching command center. The fusion communication platform analyzes the signal intensity of the equipment carried by the police officer, automatically switches to a corresponding communication mode and pops up a call panel. And calling and dispatching are carried out through the command center according to the information displayed by the call panel. The call panel may display applicable device information corresponding to the called police officer.
Specifically, police officers and equipment can be bound through the police service system, the binding relationship is imported into a police converged communication platform database, and at the moment, each police officer may be bound with equipment such as a mobile phone, an interphone and a law enforcement recorder.
And secondly, obtaining the equipment field intensity and passing quality relation data of each system in advance through experiments to obtain a field intensity-call quality corresponding relation function, and storing the relation into the police fusion communication platform. Specifically, when the signal is not good, the call completing rate is low, and the call quality is not good.
Thirdly, when the command center calls the police officer on the police converged communication platform, the processing module finds an available and optimal calling mode through the communication means screening module and pops up a recommended communication mode calling panel to call. If the recommended communication mode is not answered by people, other available communication modes are automatically switched to call.
The communication means screening module of the police converged communication platform can select a preferred communication mode according to the starting state, the call occupation state and the terminal electric quantity state of a terminal carried by a called object. The mobile terminal comprises a mobile phone, a broadband terminal, a terminal power state and a terminal signal state, wherein the mobile phone and the broadband terminal are in a starting state, a call occupation state, the terminal power state and the terminal signal state can be reported through a mobile scheduling application of the terminal; the state of the narrow-band terminal can be reported to the dispatching platform through the cluster system.
And finally, the police fusion scheduling platform pops up a call panel according to the screened communication mode, calls and communicates to complete the scheduling task.
Therefore, the platform system can improve the dispatching efficiency under the condition that the calling mode is blocked; under the condition of poor communication means, the scheduling effect is improved; the operation of a dispatching end is reduced, and the dispatching efficiency under the emergency situation is improved.
Correspondingly, in an embodiment of the present invention, there is also provided a call processing apparatus, applied to a dispatching end, with reference to fig. 3, the apparatus includes:
a first obtaining unit 30, configured to, in response to a call request, obtain a called end corresponding to the call request, where the called end includes at least one response device;
a second obtaining unit 31, configured to obtain device information that matches response devices corresponding to the called terminals, where the device information represents communication parameter information of the response devices;
the analysis unit 32 is configured to determine a target response device of the called end according to the device field strength of the response device;
a determining unit 33, configured to determine a target response device of the called end according to the device field strength of the called end;
a establishing unit 34, configured to establish a communication connection with the target response device, so that the target response device at the called end responds to the call request.
The invention provides a call processing device, which obtains the corresponding called terminal when responding to the call request, obtains the equipment information of the response equipment corresponding to the called terminal, obtains the equipment field intensity by analyzing the equipment information, thereby determining the target response equipment of the called terminal and enabling the target response equipment to respond to the call request. In the invention, the equipment with the best signal quality is obtained by analyzing the equipment field intensity of each called end to respond to the calling request, thereby avoiding the problems of calling delay and calling failure. Therefore, when the method is applied to a dispatching system, the real-time performance and the effectiveness of dispatching calls of a dispatching center can be improved.
On the basis of the above embodiment, the apparatus further includes:
the calling unit is used for calling a corresponding relation list, the corresponding relation list comprises a first relation list and a second relation list, the first relation list represents the corresponding relation between the called identification information and the called terminal equipment information, and the second relation list represents the corresponding relation between the called terminal equipment field intensity and the called terminal equipment call quality;
the second obtaining unit is specifically configured to:
inquiring in the first relation list to obtain equipment information matched with each responding equipment;
the determining unit is specifically configured to:
and according to the equipment field intensity of the response equipment, determining target response equipment of the called end, which meets the preset communication quality requirement, in the second relation list.
On the basis of the above embodiment, the apparatus further includes:
the candidate determining unit is used for determining candidate response equipment of the called terminal according to the equipment field intensity of the response equipment;
and the request sending unit is used for sending the call request to the candidate response equipment when the target response equipment does not successfully respond to the call request within a preset time period, so that the candidate response equipment responds to the call request.
On the basis of the above embodiment, the determining unit includes:
the equipment determining subunit is used for determining a first equipment group of the called end according to the equipment field intensity of the response equipment, wherein the first equipment group comprises at least two pieces of response equipment of which the equipment field intensity meets a preset field intensity condition;
the screening subunit is used for screening the first equipment group according to the state information of the response equipment to obtain target response equipment;
the state information of the response equipment comprises one or more of power-on state information, call occupation information and equipment electric quantity information.
On the basis of the above embodiment, the apparatus further includes:
the monitoring unit is used for monitoring the conversation quality of the target response equipment when the target response equipment successfully responds to the call request;
and the prompting unit is used for generating prompting information if the call quality meets a call switching condition, wherein the prompting information is used for prompting the switching of the current call connection with the target response equipment to the candidate response equipment.
In the embodiment of the invention, the call processing system comprises a dispatching terminal provided with the call processing device in the embodiment and a called terminal used for responding to the call request. For a specific implementation process, please refer to the above embodiments, which are not described herein.
An embodiment of the present invention provides a storage medium readable by a computing device, where the storage medium stores a program, and the program, when executed by the computing device, implements the call processing method.
An embodiment of the present invention provides an electronic device, including:
a memory for storing data and programs;
a processor coupled with the memory and implementing the following steps when the processor executes the program:
responding to a calling request, and acquiring a called terminal corresponding to the calling request, wherein the called terminal comprises at least one response device;
respectively acquiring equipment information of response equipment corresponding to the called terminal, wherein the equipment information represents communication parameter information of the response equipment;
analyzing and obtaining the equipment field intensity of the response equipment of the called terminal according to the equipment information;
determining target response equipment of the called end according to the equipment field intensity of the response equipment;
and establishing communication connection with the target response equipment, so that the target response equipment of the called end responds to the call request.
Further, the method further comprises:
calling a first relation list between response equipment of a called end and equipment information of the response equipment and a second relation list between equipment field intensity of the response equipment and communication quality of the response equipment;
wherein the acquiring device information of the response device corresponding to the called terminal includes:
inquiring in the first relation list to obtain equipment information matched with each responding equipment;
the determining the target response equipment of the called terminal according to the equipment field intensity of the response equipment comprises the following steps:
and according to the equipment field intensity of the response equipment, determining target response equipment of the called end, which meets the preset communication quality requirement, in the second relation list.
Further, the method further comprises:
determining candidate response equipment of the called terminal according to the equipment field intensity of the response equipment;
and when the target response equipment does not successfully respond to the call request within a preset time period, sending the call request to the candidate response equipment, so that the candidate response equipment responds to the call request.
Further, the determining the target response device of the called terminal according to the device field strength of the response device includes:
determining a first equipment group of the called end according to the equipment field intensity of the response equipment, wherein the first equipment group comprises at least two response equipments of which the equipment field intensities meet a preset field intensity condition;
screening target response equipment in the first equipment group according to the state information of the response equipment;
the state information of the response equipment comprises one or more of power-on state information, call occupation information and equipment electric quantity information.
Further, the method further comprises:
when the target response equipment successfully responds to the call request, monitoring the call quality of the target response equipment;
and if the call quality meets the call switching condition, generating prompt information, wherein the prompt information is used for prompting the switching of the current call connection with the target response equipment to the candidate response equipment. The device herein may be a server, a PC, a PAD, a mobile phone, etc.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). The memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, computer readable media does not include transitory computer readable media (transmyedia) such as modulated data signals and carrier waves.
It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in the process, method, article, or apparatus that comprises the element.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The above are merely examples of the present application and are not intended to limit the present application. Various modifications and changes may occur to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included in the scope of the claims of the present application.
Claims (10)
1. A method of call processing, the method comprising:
responding to a calling request, and acquiring a called terminal corresponding to the calling request, wherein the called terminal comprises at least one response device;
respectively acquiring equipment information of response equipment corresponding to the called terminal, wherein the equipment information represents communication parameter information of the response equipment;
analyzing and obtaining the equipment field intensity of the response equipment of the called terminal according to the equipment information;
determining target response equipment of the called end according to the equipment field intensity of the response equipment;
and establishing communication connection with the target response equipment, so that the target response equipment of the called end responds to the call request.
2. The method of claim 1, further comprising:
calling a first relation list between response equipment of a called end and equipment information of the response equipment and a second relation list between equipment field intensity of the response equipment and communication quality of the response equipment;
wherein the acquiring device information of the response device corresponding to the called terminal includes:
inquiring in the first relation list to obtain equipment information matched with each responding equipment;
the determining the target response equipment of the called terminal according to the equipment field intensity of the response equipment comprises the following steps:
and according to the equipment field intensity of the response equipment, determining target response equipment of the called end, which meets the preset communication quality requirement, in the second relation list.
3. The method of claim 1, further comprising:
determining candidate response equipment of the called terminal according to the equipment field intensity of the response equipment;
and when the target response equipment does not successfully respond to the call request within a preset time period, sending the call request to the candidate response equipment, so that the candidate response equipment responds to the call request.
4. The method of claim 1, wherein the determining the target response device of the called terminal according to the device field strength of the response device comprises:
determining a first equipment group of the called end according to the equipment field intensity of the response equipment, wherein the first equipment group comprises at least two response equipments of which the equipment field intensities meet a preset field intensity condition;
screening target response equipment in the first equipment group according to the state information of the response equipment;
the state information of the response equipment comprises one or more of power-on state information, call occupation information and equipment electric quantity information.
5. The method of claim 3, further comprising:
when the target response equipment successfully responds to the call request, monitoring the call quality of the target response equipment;
and if the call quality meets the call switching condition, generating prompt information, wherein the prompt information is used for prompting the switching of the current call connection with the target response equipment to the candidate response equipment.
6. A call processing apparatus, characterized in that the apparatus comprises:
a first obtaining unit, configured to obtain, in response to a call request, a called end corresponding to the call request, where the called end includes at least one response device;
a second obtaining unit, configured to obtain device information that matches response devices corresponding to the called terminals, where the device information represents communication parameter information of the response devices;
the analysis unit is used for analyzing and obtaining the equipment field intensity of the response equipment of the called terminal according to the equipment information;
the determining unit is used for determining target response equipment of the called terminal according to the equipment field intensity of the response equipment;
and the establishing unit is used for establishing communication connection with the target response equipment so that the target response equipment of the called terminal responds to the call request.
7. The apparatus of claim 6, further comprising:
the candidate determining unit is used for determining candidate response equipment of the called terminal according to the equipment field intensity of the response equipment;
and the request sending unit is used for sending the call request to the candidate response equipment when the target response equipment does not successfully respond to the call request within a preset time period, so that the candidate response equipment responds to the call request.
8. A call processing system, the system comprising:
a dispatching terminal configured with the call processing device as claimed in any one of claims 6-7 and a called terminal for responding to the call request.
9. A storage medium readable by a computing device, the storage medium storing a program that, when executed by the computing device, implements the call processing method of any one of claims 1-5.
10. An electronic device, characterized in that the electronic device comprises:
a memory for storing data and programs;
a processor coupled with the memory and implementing the call processing method of any of claims 1-5 when the processor executes the program.
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| CN202010419110.7A CN111601004A (en) | 2020-05-18 | 2020-05-18 | Call processing method, device and system |
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| CN202010419110.7A CN111601004A (en) | 2020-05-18 | 2020-05-18 | Call processing method, device and system |
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Application publication date: 20200828 |