CN112183795A - Method and device for reserving vehicle maintenance service - Google Patents

Method and device for reserving vehicle maintenance service Download PDF

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Publication number
CN112183795A
CN112183795A CN202010983757.2A CN202010983757A CN112183795A CN 112183795 A CN112183795 A CN 112183795A CN 202010983757 A CN202010983757 A CN 202010983757A CN 112183795 A CN112183795 A CN 112183795A
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information
service
maintenance
vehicle
sending
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李学健
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Beijing Rockwell Technology Co Ltd
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Beijing Rockwell Technology Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance

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Abstract

The application discloses a method and a device for reserving vehicle maintenance service, wherein the method comprises the following steps: receiving first vehicle taking and sending request information; generating a maintenance instruction and first vehicle taking and delivering order information based on the first vehicle taking and delivering request information; sending a maintenance instruction; sending first order information of the picking-up and delivering vehicle; receiving maintenance integrated service information, wherein the maintenance integrated service information is generated by the maintenance service platform based on the completion of the maintenance service order; generating total service bill information based on the maintenance comprehensive service information and the first vehicle taking and delivering order information; and sending the total service bill information, wherein the total service bill information is used for indicating a client to generate a payment bill. The method realizes low cost of information transmission and intensification of a service platform in the process of reserving the vehicle maintenance service through message event driving.

Description

Method and device for reserving vehicle maintenance service
Technical Field
The present application relates to the field of information service technologies, and in particular, to a method and an apparatus for reserving a vehicle maintenance service.
Background
With the development of socio-economy, the occupancy of private cars increases year by year. The increase of vehicles makes the problems of after-sale repair and maintenance of the vehicles increasingly prominent. In the traditional vehicle maintenance, a vehicle owner drives the vehicle to a 4S shop for maintenance, so the site selection of the 4S shop is usually located in a suburb, the vehicle owner usually needs to pay much labor and time cost in the whole maintenance process, and the user experience is poor.
For the above problems, the prior art provides a solution for vehicle reservation services such as on-line reservation of vehicle taking, maintenance, and returning. However, the service link lacks effective relevance, so that the user needs to continuously operate when completing a series of tasks, the operation process is troublesome, and the user experience is poor.
Disclosure of Invention
Objects of the invention
The method is driven by a message event, and low cost of information transmission and intensification of a service platform in the process of reserving the vehicle maintenance service are achieved.
(II) technical scheme
In a first aspect, an embodiment of the present application provides a method for reserving a vehicle repair service, which is used for a customer service platform, and includes:
receiving first vehicle taking and sending request information;
generating a maintenance instruction and first vehicle taking and delivering order information based on the first vehicle taking and delivering request information;
sending a maintenance instruction, wherein the maintenance instruction is used for indicating a maintenance service platform to generate maintenance service order information;
sending first vehicle taking and delivering order information, wherein the first vehicle taking and delivering order information is used for indicating a designated driving service platform to start first-generation driving service, so that the maintenance service platform updates the maintenance service order information after the first-generation driving service is finished;
receiving maintenance integrated service information, wherein the maintenance integrated service information is generated by the maintenance service platform based on the completion of maintenance service corresponding to the maintenance service order information;
generating total service bill information based on the maintenance comprehensive service information and the first vehicle taking and delivering order information;
and sending the total service bill information, wherein the total service bill information is used for indicating a client to generate a payment bill.
In some embodiments, generating the maintenance order and the first cart order information based on the first cart request information comprises:
analyzing the first vehicle taking and sending request information to obtain first vehicle taking information and first vehicle sending information;
generating the maintenance instruction according to the first vehicle sending information;
and generating the first vehicle taking and sending order information according to the first vehicle taking information and the first vehicle sending information.
The embodiment of the first aspect takes the customer service platform as an execution main body, and the method takes the customer service platform as a core and realizes low cost of information transmission and intensification of the service platform in the process of reserving the vehicle maintenance service through message event driving.
In a second aspect, an embodiment of the present application provides a method for reserving vehicle maintenance service, which is used for a designated driving service platform, and includes:
receiving first vehicle taking and delivering order information, wherein the first vehicle taking and delivering order information is generated by a customer service platform according to received first vehicle taking and delivering request information;
starting first generation driving service according to the first vehicle taking and sending order information so that the maintenance service platform updates the maintenance service order information after the first generation driving service is completed, wherein the maintenance service order information is generated by the maintenance service platform based on a received maintenance instruction, and the maintenance instruction is generated by a customer service platform based on the received first vehicle taking and sending request information.
In some embodiments, the initiating a first generation of driving service according to the first pick-up vehicle order information includes:
sending first vehicle taking and delivering task information, wherein the first vehicle taking and delivering task information is used for indicating a designated driver to execute a first vehicle taking and delivering task;
receiving first vehicle taking and delivering process information, wherein the first vehicle taking and delivering process information is generated by the designated driver based on execution of a first vehicle taking and delivering task;
and updating the first vehicle taking and delivering order information according to the first vehicle taking and delivering process information so as to enable the service state in the first vehicle taking and delivering order information to be in vehicle taking, delivery or delivery completion.
In some embodiments, before the sending the first pick-up and delivery vehicle task information, the method further includes:
generating a vehicle taking verification code according to the identity information of the designated driver;
and sending the vehicle taking verification code, wherein the vehicle taking verification code is used for the client to carry out identity verification on the designated driver.
In some embodiments, after the initiating the first generation driving service according to the first pick-up vehicle order information, the method further includes:
receiving second vehicle taking and delivering order information, wherein the second vehicle taking and delivering order information is generated by the maintenance service platform based on the fact that maintenance service corresponding to the maintenance order information is completed;
and starting second generation driving service according to the second vehicle taking and delivering order information so as to deliver the vehicle which is completely repaired to the user.
The second aspect of the embodiment takes the designated driving service platform as an execution main body, and the method takes the designated driving service platform as a core and realizes low cost of information transmission and intensification of the service platform in the process of reserving vehicle maintenance service through message event driving.
In a third aspect, an embodiment of the present application provides a method for reserving a vehicle maintenance service, where the method is used for a maintenance service platform, and includes:
receiving a maintenance instruction, wherein the maintenance instruction is generated by a customer service platform according to received first vehicle taking and sending request information;
generating maintenance service order information according to the maintenance instruction;
receiving first vehicle taking and delivering task completion information, wherein the first vehicle taking and delivering task completion information is generated by a designated driving service platform according to a distribution completion state in the received first vehicle taking and delivering process information;
updating the maintenance service order information based on the first pick-up and delivery vehicle task completion information;
generating maintenance comprehensive service information based on the completion of the maintenance service corresponding to the maintenance service order information;
and sending the maintenance comprehensive service information, wherein the maintenance comprehensive service information is used for indicating a client service platform to generate total service bill information.
In some embodiments, generating the repair integrated service information based on completion of the repair service corresponding to the repair service order information includes:
generating and sending pickup vehicle inquiry information based on the completion of the maintenance service corresponding to the maintenance service order information, wherein the pickup vehicle inquiry information is used for inquiring whether a pickup vehicle needs to be replaced or not;
receiving second vehicle taking and sending request information, wherein the second vehicle taking and sending request information is confirmation and reply information of the vehicle taking and sending inquiry information;
generating and sending second vehicle taking and sending order information according to the second vehicle taking and sending request information, wherein the second vehicle taking and sending order information is used for indicating the designated driving service platform to start second generation driving service;
and generating maintenance comprehensive service information by combining the maintenance service order information and the second vehicle taking and delivering order information.
The embodiment of the third aspect takes the maintenance service platform as an execution subject, and the method takes the maintenance service platform as a core and realizes low cost of information transmission and intensification of the service platform in the process of reserving the vehicle maintenance service through message event driving.
In a fourth aspect, an embodiment of the present application provides a method for reserving a vehicle repair service, where the method is used for a client, and includes:
sending first vehicle taking and delivering request information, wherein the first vehicle taking and delivering request information is used for indicating a customer service platform to generate and send a maintenance instruction and first vehicle taking and delivering order information;
receiving total service bill information, wherein the total service bill information is generated by a client service platform based on the first vehicle taking and sending order information and maintenance comprehensive service information, the maintenance comprehensive service information is generated by a maintenance service platform based on the completion of the maintenance service order, and the maintenance service order is generated by the maintenance service platform according to the maintenance instruction received by the maintenance service platform;
generating a bill for payment based on the total service bill information.
In some embodiments, after sending the first pickup truck request message, before receiving the total service billing information, the method further comprises:
receiving vehicle taking and sending verification code information, wherein the vehicle taking and sending verification code information is generated by a designated driving service platform according to designated driving driver identity information for executing a first vehicle taking and sending task corresponding to the first vehicle taking and sending order information;
and checking the identity information of the designated driver according to the vehicle taking verification code information.
In some embodiments, after sending the first pickup truck request message, before receiving the total service billing information, the method further comprises:
receiving vehicle taking and sending inquiry information, wherein the vehicle taking and sending inquiry information is generated by the maintenance service platform based on the completion of the maintenance service corresponding to the maintenance service order information;
and feeding back second vehicle taking and sending request information according to the vehicle taking and sending inquiry information.
The embodiment of the fourth aspect takes the client as an execution main body, and the method takes the client as a core and is driven by the message event, so that the low cost of information transmission and the intensification of a service platform in the process of reserving the vehicle maintenance service are realized.
In a fifth aspect, an embodiment of the present application provides an apparatus for reserving vehicle maintenance service, where the apparatus is used for a customer service platform, and the customer service platform is connected to a client, a designated driver service platform, and a maintenance service platform in a communication manner, and the apparatus includes:
the first receiving module is used for receiving first vehicle taking and delivering request information;
the first generation module is used for generating a maintenance instruction and first vehicle taking and delivering order information based on the first vehicle taking and delivering request information;
the first sending module is used for sending the maintenance instruction, and the maintenance instruction is used for indicating a maintenance service platform to generate maintenance service order information;
the first sending module is further configured to send first pick-up and delivery vehicle order information, where the first pick-up and delivery vehicle order information is used to instruct a designated driving service platform to start a first designated driving service, so that the maintenance service platform updates the maintenance service order information after the first designated driving service is completed;
the first receiving module is further configured to receive maintenance integrated service information, where the maintenance integrated service information is generated by the maintenance service platform based on completion of maintenance service corresponding to the maintenance service order information;
the first generating module is further used for generating total service bill information based on the maintenance comprehensive service information and the first vehicle taking and delivering order information;
the first sending module is further configured to send the total service bill information, where the total service bill information is used to instruct a client to generate a payment bill.
In some embodiments, the first generating module is configured to, when generating the maintenance instruction and the first pick-up and delivery vehicle order information based on the first pick-up and delivery vehicle request information, specifically, analyze the first pick-up and delivery vehicle request information to obtain first pick-up information and first delivery vehicle information; generating the maintenance instruction according to the first vehicle sending information; and generating the first vehicle taking and sending order information according to the first vehicle taking information and the first vehicle sending information.
In a sixth aspect, an embodiment of the present application provides a device for reserving vehicle maintenance service, which is used for a designated driving service platform, where the designated driving service platform is connected with a customer service platform, a maintenance service platform, and a client in a communication manner, and the device includes:
the second receiving module is used for receiving first vehicle taking and delivering order information, and the first vehicle taking and delivering order information is generated by the customer service platform according to the received first vehicle taking and delivering request information;
the starting module is used for starting first generation driving service according to the first vehicle taking and sending order information so that the maintenance service platform updates a maintenance service order after the first generation driving service is completed, the maintenance service order is generated by the maintenance service platform based on a received maintenance instruction, and the maintenance instruction is generated by the customer service platform based on the received first vehicle taking and sending request information.
In some embodiments, the second receiving module is further configured to receive second cart order information, where the second cart order information is generated by the maintenance service platform based on that the maintenance service corresponding to the maintenance order information is completed; the starting module is also used for starting second generation driving service according to the second vehicle taking and delivering order information so as to deliver the vehicle which is completely maintained to the user.
In a seventh aspect, an embodiment of the present application provides an apparatus for reserving vehicle maintenance service, where the apparatus is used for a maintenance service platform, and the maintenance service platform is connected to a customer service platform, a designated driver service platform, and a client in a communication manner, and the apparatus includes:
the third receiving module is used for receiving a maintenance instruction, and the maintenance instruction is generated by the customer service platform according to the received first vehicle taking and sending request information;
the third generation module is used for generating maintenance service order information according to the maintenance instruction;
the third receiving module is further used for receiving first vehicle taking and delivering task completion information, and the first vehicle taking and delivering task completion information is generated by the designated driving service platform according to a delivery completion state in the received first vehicle taking and delivering process information;
the updating module is used for updating the maintenance service order information based on the first vehicle taking and delivering task completion information;
the third generating module is further configured to generate maintenance comprehensive service information based on completion of the maintenance service corresponding to the maintenance service order information;
and the third sending module is used for sending the maintenance comprehensive service information, and the maintenance comprehensive service information is used for indicating a customer service platform to generate total service bill information.
In an eighth aspect, an embodiment of the present application provides an apparatus for reserving vehicle maintenance service, where the apparatus is used for a client, and the client is connected to a customer service platform, a designated driver service platform, and a maintenance service platform in a communication manner, and the apparatus includes:
the fourth sending module is used for sending first vehicle taking and sending request information, and the first vehicle taking and sending request information is used for indicating the customer service platform to generate and send a maintenance instruction and first vehicle taking and sending order information;
the fourth sending module is used for sending first vehicle taking and sending request information, and the first vehicle taking and sending request information is used for indicating the customer service platform to generate and send a maintenance instruction and first vehicle taking and sending order information;
a fourth receiving module, configured to receive total service bill information, where the total service bill information is generated by the client service platform based on the first pick-and-send vehicle order information and maintenance integrated service information, the maintenance integrated service information is generated by the maintenance service platform based on completing the maintenance service order, and the maintenance service order is generated by the maintenance service platform according to the received maintenance instruction;
a fourth generating module for generating a payment bill based on the total service bill information.
In a ninth aspect, the present application provides an electronic device, which includes at least one processor and a memory, where the memory stores computer-executable instructions, and the at least one processor executes the computer-executable instructions stored in the memory, so that the electronic device performs the method described in the first to fourth aspects.
In a tenth aspect, the present application provides a computer-readable storage medium, on which computer-executable instructions are stored, and when the computer-executable instructions are executed by a processor, the method described in the first to fourth aspects is implemented.
Drawings
FIG. 1 is a diagram illustrating a reserved vehicle service interaction according to an embodiment of the present application;
FIG. 2 is a flow chart of a method for a customer service platform according to an embodiment of the present application;
FIG. 3 is a flowchart of a method for a designated driving service platform according to an embodiment of the present application;
FIG. 4 is a flowchart of a method for servicing a service platform according to an embodiment of the present application;
FIG. 5 is a flowchart of a method for a client according to an embodiment of the present application;
FIG. 6 is a block diagram of an apparatus corresponding to the embodiment of FIG. 2;
FIG. 7 is a block diagram of an apparatus corresponding to the embodiment of FIG. 3;
FIG. 8 is a block diagram of an apparatus corresponding to the embodiment of FIG. 4;
fig. 9 is a block diagram of a device corresponding to the embodiment of fig. 5.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is further described in detail below with reference to the accompanying drawings in combination with the detailed description. It should be understood that the description is intended to be exemplary only, and is not intended to limit the scope of the present application. Moreover, in the following description, descriptions of well-known structures and techniques are omitted so as to not unnecessarily obscure the concepts of the present application.
In the description of the present application, it is noted that the terms "first", "second", and "third" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
In addition, the technical features mentioned in the different embodiments of the present application described below may be combined with each other as long as they do not conflict with each other.
The present application will be described in more detail below with reference to the accompanying drawings. Like elements in the various figures are denoted by like reference numerals. For purposes of clarity, the various features in the drawings are not necessarily drawn to scale.
FIG. 1 is a diagram of reserved vehicle service information interaction in an embodiment of the application.
As shown in fig. 1, in the embodiment of the application, the client service platform cooperates with the client, the designated driving service platform and the maintenance service platform, and the parties realize mutual driving and mutual cooperation by using various event messages as media, so that the information cost is reduced, the cooperation efficiency is improved, and the user experience is improved. The event messages include at least first pickup request information generated by the client, maintenance instructions and first pickup order information generated by the customer service platform, first and second generation service information generated by the generation service platform, and maintenance service orders and maintenance integrated service information generated by the maintenance service platform.
FIG. 2 is a flowchart of a method for a customer service platform according to an embodiment of the present application.
As shown in fig. 2, referring to fig. 1, a method of reserving vehicle repair services for a customer service platform, comprising:
step 110: and receiving first vehicle taking and sending request information.
The first vehicle taking and delivering request information is sent by the client and used for indicating the client service platform to generate and send a maintenance instruction and first vehicle taking and delivering order information based on the first vehicle taking and delivering request information;
step 120: and generating a maintenance instruction and first vehicle taking and delivering order information based on the first vehicle taking and delivering request information.
Optionally, generating a maintenance instruction and first vehicle taking and delivering order information based on the first vehicle taking and delivering request information, including analyzing the first vehicle taking and delivering request information, and obtaining first vehicle taking information and first vehicle delivering information; generating the maintenance instruction according to the first vehicle sending information; and generating the first vehicle taking and sending order information according to the first vehicle taking information and the first vehicle sending information.
As can be understood, the maintenance instruction and the first pick-up and delivery order information are generated based on the first pick-up and delivery request information, except that the first pick-up and delivery request information is analyzed to obtain the first pick-up and delivery information, then the maintenance instruction is generated according to the first delivery information, and the first pick-up and delivery order information is generated according to the first pick-up and delivery information. The two pieces of information to be sent can be obtained by other methods, such as a method of looking up a table, corresponding to one piece of received information, and the like.
Step 130: and sending a maintenance instruction, wherein the maintenance instruction is used for indicating the maintenance service platform to generate maintenance service order information.
Step 140: and sending first vehicle taking and sending order information, wherein the first vehicle taking and sending order information is used for indicating a designated driving service platform to start first-generation driving service, so that the maintenance service platform updates the maintenance service order information after the first-generation driving service is finished.
In step 140, the designated driving service platform is instructed by the first vehicle taking and sending order information to start the first designated driving service, and after the designated driving service platform finishes the first designated driving service, the designated driving service platform further sends first vehicle taking and sending task completion information to the maintenance service platform, so that the maintenance service platform updates the maintenance service order information.
Updating the service order information includes updating the service order status information, such as by entering the service order status information from a service preparation phase (before pickup) to a service phase (after pickup) until the service is complete. When the maintenance service order is updated for the first time, a maintenance work order and a part delivery order can be generated so that the vehicle maintenance work can be actually expanded after the vehicle arrives. It can be understood that updating the maintenance service order information mainly means that after the vehicle arrives at the maintenance location, the maintenance service platform generates a maintenance work order and a part delivery order while updating the maintenance service order information according to the vehicle maintenance requirement, and the corresponding maintenance task in the maintenance service order information is executed.
Step 150: receiving maintenance integrated service information, wherein the maintenance integrated service information is generated by the maintenance service platform based on the completion of maintenance service corresponding to the maintenance service order information;
in step 150, the maintenance integrated service information is generated after the maintenance service platform completes the corresponding maintenance service in the maintenance service order information, and the maintenance integrated service information generally includes various order information related to the maintenance service, and is various orders generated by the maintenance service platform for the maintenance integrated service information, including a summary of the maintenance service order, the maintenance work order, and the parts warehouse-out order.
Referring to fig. 1, in some embodiments, when the maintenance service platform sends query information on whether a vehicle needs to be taken or not to the client based on completion of corresponding maintenance service in the maintenance service order information, and obtains a confirmed reply message, second vehicle taking and sending order information is generated, and the second vehicle taking and sending order information is sent to the designated driving service platform to start second-generation driving service. After the second order information is sent, the maintenance service platform combines the second order information with the various order information of the summary maintenance service platform to generate maintenance comprehensive service information.
Step 160: and generating total service bill information based on the maintenance comprehensive service information and the first vehicle taking and delivering order information.
The repair integrated service information in step 160 includes both the second pick-up and delivery vehicle order information and the second pick-up and delivery vehicle order information. That is, the customer may need the service platform to help the customer find the designated place to drive the service platform to send the car after completing the service, or may not need the service platform to help the customer find the designated place to drive and take the car by himself. However, no delivery is needed, and the customer includes a request for the customer service platform to find the designated vehicle for the customer service platform to take the delivery when sending the first vehicle taking and delivering request message to the customer service platform, so the total service bill message may not include the second vehicle taking and delivering order message, but must include the first vehicle taking and delivering order message. Therefore, the total service billing information is information generated based on the maintenance integrated service information and the first pick-up and delivery vehicle order information.
Step 170: and sending the total service bill information, wherein the total service bill information is used for indicating a client to generate a payment bill.
Step 170 is to send the aggregated total service bill information to the client, so that the client generates a corresponding payment bill, thereby enabling the client to directly complete payment on the client.
In the embodiment, the customer service platform is taken as an execution main body, and the method takes the customer service platform as a core and realizes low cost of information transmission and intensification of the service platform in the process of reserving the vehicle maintenance service through message event driving.
Referring to fig. 1, in some embodiments, the generating the maintenance instruction and the first cart order information based on the first cart request information specifically includes: analyzing the first vehicle taking and sending request information to obtain first vehicle taking information and first vehicle sending information; generating the maintenance instruction according to the first vehicle sending information; and generating the first vehicle taking and sending order information according to the first vehicle taking information and the first vehicle sending information. This step specifically illustrates the generation of the maintenance order and the first delivery vehicle order information. It can be understood that, by sending a message to complete a plurality of actions or obtain a plurality of services, it is the object and advantageous effects of the present embodiment to reduce the cost of message delivery and achieve the intensification of the service platform.
FIG. 3 is a flowchart of a method for a customer service platform according to an embodiment of the present application.
As shown in fig. 3, referring to fig. 1, a method for reserving vehicle repair services for a designated service platform includes:
step 210: receiving first vehicle taking and delivering order information, wherein the first vehicle taking and delivering order information is generated by a customer service platform according to received first vehicle taking and delivering request information;
step 210 is a step corresponding to step 140 in the method for the customer service platform, which is the process of receiving the first pick-up cart order information.
Step 220: starting first generation driving service according to the first vehicle taking and sending order information so that the maintenance service platform updates the maintenance service order information after the first generation driving service is completed, wherein the maintenance service order information is generated by the maintenance service platform based on a received maintenance instruction, and the maintenance instruction is generated by a customer service platform based on the received first vehicle taking and sending request information.
Step 220 is that after the designated driving service platform receives the first vehicle taking and delivering order information, the designated driving service platform starts the first designated driving service according to the first vehicle taking and delivering order information until the subsequent work of the first designated driving service is completed, and the step further comprises the step of sending first vehicle taking and delivering task completion information to the maintenance service platform, so that the maintenance service platform updates the maintenance service order information.
Referring to fig. 1, in some embodiments, the starting of the first generation driving service according to the first pick-up car order information specifically includes sending first pick-up car task information, where the first pick-up car task information is used to instruct a driver to execute a first pick-up car task; receiving first vehicle taking and delivering process information, wherein the first vehicle taking and delivering process information is generated by the designated driver based on execution of a first vehicle taking and delivering task; and updating the first vehicle taking and delivering order information according to the first vehicle taking and delivering process information so as to enable the service state in the first vehicle taking and delivering order information to be in vehicle taking, delivery or delivery completion.
It can be understood that the specifically included process mainly refers to the subsequent work after the first generation of driving service is started, and mainly includes sending first vehicle taking and delivering task completion information to the maintenance service platform, so that the maintenance service platform updates the maintenance service order information. The task completion information is generated based on the delivery completion status information in the first vehicle taking and delivering process information.
Referring to fig. 1, in some embodiments, before sending the first pick-up and delivery task information, generating a pick-up verification code according to the identity information of the designated driver; and sending the vehicle taking verification code, wherein the vehicle taking verification code is used for the client to carry out identity verification on the designated driver.
The process can be that when the designated driver is instructed to execute the first vehicle taking and delivering task, the designated driver identity information is obtained at the same time, then the vehicle taking verification code is generated according to the designated driver identity information and is sent to the client, so that the client can carry out identity verification on the designated driver when the designated driver takes the vehicle.
Referring to fig. 1, in some embodiments, after the starting of the first generation driving service according to the first pick-up vehicle order information, the method further includes receiving second pick-up vehicle order information, where the second pick-up vehicle order information is generated by the maintenance service platform based on that the maintenance service corresponding to the maintenance order information is completed; and starting second generation driving service according to the second vehicle taking and delivering order information so as to deliver the vehicle which is completely repaired to the user.
And the second vehicle taking and sending order is generated by the maintenance service platform according to the second vehicle taking and sending request information received by the maintenance service platform, wherein the second vehicle taking and sending request information is the confirmation and reply information of the vehicle taking and sending inquiry information. The second pick-up and delivery order information is generated after the confirmation response is obtained, and is sent to the designated driving service platform, so that the designated driving service platform starts the second designated driving service after receiving the second pick-up and delivery order information.
Alternatively, in some embodiments, the second pick-up vehicle order may be generated by the customer service platform that generated the first pick-up vehicle order. In the process, after the maintenance service platform receives the reply message of the confirmation of the delivery of the vehicle from the client, only a second vehicle taking and delivering request message is sent to the client service platform, and the subsequent work is completed by communication between the client service platform and the designated driving service platform.
Fig. 4 is a flowchart of a method for a designated driving service platform according to an embodiment of the present application.
As shown in fig. 4, referring to fig. 1, a method of reserving vehicle service for a service platform, includes:
step 310: and receiving a maintenance instruction, wherein the maintenance instruction is generated by the customer service platform according to the received first vehicle taking and sending request information.
Step 310 is a step corresponding to step 130 of the method for a customer service platform, which is referred to as a process of receiving a maintenance order.
Step 320: and generating maintenance service order information according to the maintenance instruction.
The step refers to an initial action executed by the maintenance service platform after receiving the maintenance instruction, that is, generating or creating a maintenance service order. When the order is first generated, the maintenance service platform does not need to do other work until the order is updated.
Step 330: and receiving first vehicle taking and delivering task completion information, wherein the first vehicle taking and delivering task completion information is generated by the designated driving service platform according to the distribution completion state in the received first vehicle taking and delivering process information.
Step 330 is a step corresponding to the step specifically included in step 220 of the method for a designated driver service platform. The method mainly comprises the step that a driving service platform updates a service state in first vehicle taking and delivering order information based on the first vehicle taking and delivering process information, wherein the service state comprises vehicle taking, delivery and delivery completion. And when the state is updated to be the distribution completion, sending first vehicle taking and delivering task completion information to the maintenance service platform.
Step 340: and updating the maintenance service order information based on the first pick-up and delivery vehicle task completion information.
Updating the maintenance service order information in step 340 mainly means that after the first pick-up and delivery vehicle task completion information is received, the maintenance service platform updates the maintenance service order information according to the vehicle maintenance requirement, including generating a maintenance work order and a part delivery order at the same time, so that the corresponding maintenance task in the maintenance service order information enters into execution.
Step 350: and generating maintenance comprehensive service information based on the completion of the maintenance service corresponding to the maintenance service order information.
Step 350 refers to the generation conditions and basis for maintaining the integrated service information. The maintenance integrated service information is generated after the maintenance service platform completes the corresponding maintenance service in the maintenance service order information, the maintenance integrated service information generally comprises various order information related to the maintenance service, and the maintenance integrated service information is various orders generated by the maintenance service platform, and comprises the summary of maintenance service orders, maintenance work orders and part delivery orders.
Referring to fig. 1, in some embodiments, when the maintenance service platform sends query information on whether a vehicle needs to be taken or not to the client based on completion of corresponding maintenance service in the maintenance service order information, and obtains a confirmed reply message, second vehicle taking and sending order information is generated, and the second vehicle taking and sending order information is sent to the designated driving service platform, so as to start second-generation driving service. After the second order information is sent, the maintenance service platform combines the second order information with the various order information of the summary maintenance service platform to generate maintenance comprehensive service information.
The repair/integrated service information includes both the case where the second pick-up vehicle order information is included and the case where the second pick-up order information is not included.
Step 360: and sending the maintenance comprehensive service information, wherein the maintenance comprehensive service information is used for indicating a client service platform to generate total service bill information.
Step 360 is a step corresponding to step 150 of the method for the customer service platform, and is used for explaining the sending process and the sending purpose of the maintenance integrated service information.
Referring to fig. 1, in some embodiments, generating the maintenance integrated service information based on the completion of the maintenance service corresponding to the maintenance service order information specifically includes: generating and sending pickup vehicle inquiry information based on the completion of the maintenance service corresponding to the maintenance service order information, wherein the pickup vehicle inquiry information is used for inquiring whether a user needs to take the place of a pickup vehicle; receiving second vehicle taking and sending request information, wherein the second vehicle taking and sending request information is generated by a confirmation reply of a user to the vehicle taking and sending inquiry information; generating and sending second vehicle taking and sending order information according to the second vehicle taking and sending request information, wherein the second vehicle taking and sending order information is used for indicating the designated driving service platform to start second generation driving service; and generating maintenance comprehensive service information by combining the maintenance service order information and the second vehicle taking and delivering order information.
FIG. 5 is a flowchart of a method for a client according to an embodiment of the present application;
as shown in fig. 5, referring to fig. 1, a method of reserving a vehicle repair service for a client includes:
step 410: and sending first vehicle taking and sending request information, wherein the first vehicle taking and sending request information is used for indicating a customer service platform to generate and send a maintenance instruction and first vehicle taking and sending order information.
Step 410 is a step corresponding to step 110 in the method for the customer service platform. The step is also the initial step of the whole reserved vehicle maintenance service, and the customer service platform generates and sends the maintenance service instruction and the first vehicle taking and sending order information, namely the maintenance service instruction and the first vehicle taking and sending order information are made by the request of the first vehicle taking and sending request information.
Step 420: receiving total service bill information, wherein the total service bill information is generated by a client service platform based on the first vehicle taking and delivering order information and maintenance comprehensive service information, the maintenance comprehensive service information is generated by a maintenance service platform based on the completion of the maintenance service order, and the maintenance service order is generated by the maintenance service platform according to the received maintenance instruction.
Step 420 is a step corresponding to step 170 in the method for the customer service platform. The step refers to the process of receiving the total service bill information and explains the information source and the information composition of the total service bill information.
Step 430: generating a payment bill based on the total service bill information;
step 430 is an action performed by the client based on the received total service bill information, which is automatically performed by the client, that is, when the total service bill from the client service platform is received, a corresponding bill for payment is generated in the client, so that the client can check the bill and pay online.
Referring to fig. 1, in some embodiments, after sending the first pick-up and delivery request message, before receiving the total service bill message, the method further includes receiving pick-up verification code information, where the pick-up verification code information is generated by a designated driver service platform according to the designated driver identity information for executing a first pick-up and delivery task corresponding to the first pick-up and delivery order information; and checking the identity information of the designated driver according to the vehicle taking verification code information.
The pick-up and delivery verification code is a verification code which is generated and sent by the designated driver according to the identity information of the designated driver before the designated driver is instructed to execute a first pick-up and delivery task by the designated driver service platform, so that a client can conveniently verify the identity of the designated driver through the client. The verification code is, for example, a two-dimensional code which brings identification card information or mobile phone number information, and can also be a group of encrypted character strings used for verifying whether the identity of the designated driver is authentic.
Referring to fig. 1, in some embodiments, after sending the first pickup cart request message, receiving a total service billing message and before receiving the total service billing message further includes receiving a pickup cart query message, where the pickup cart query message is generated by the maintenance service platform based on completion of the maintenance service corresponding to the maintenance service order message; and feeding back second vehicle taking and sending request information according to the vehicle taking and sending inquiry information.
The process refers to a process that the client receives the vehicle-sending inquiry information and performs confirmation feedback according to the inquiry information. And the maintenance service platform generates second generation driving service order information according to the fed back second taking and sending request information, and sends the information to the driving service platform to start second generation driving service so as to complete a second vehicle taking and sending task.
Fig. 6 is a block diagram of a device corresponding to the embodiment of fig. 2.
As shown in fig. 6, the system architecture includes a client, a customer service platform, a designated drive service platform, and a maintenance service platform.
As shown in fig. 6, an apparatus for reserving vehicle maintenance service is provided, which is used for a customer service platform, and the customer service platform is communicatively connected with a client, a designated driver service platform and a maintenance service platform, and the apparatus includes:
the first receiving module 11 is configured to receive first vehicle pickup and delivery request information.
And the first generating module 12 is configured to generate a maintenance instruction and first picking-up and delivering vehicle order information based on the first picking-up and delivering vehicle request information.
And a first sending module 13, configured to instruct the maintenance service platform to generate maintenance service order information according to the maintenance instruction.
The first sending module 13 is further configured to send first pick-up and delivery vehicle order information, where the first pick-up and delivery vehicle order information is used to instruct a designated driving service platform to start a first-generation driving service, so that the maintenance service platform updates the maintenance service order information after the first-generation driving service is completed.
The first receiving module 11 is further configured to receive maintenance integrated service information, where the maintenance integrated service information is generated by the maintenance service platform based on completion of the maintenance service corresponding to the maintenance service order information.
The first generating module 12 is further configured to generate total service bill information based on the maintenance integrated service information and the first pick-up and delivery vehicle order information.
The first sending module 13 is further configured to send the total service bill information, where the total service bill information is used to instruct the client to generate a payment bill.
In some embodiments, the first generating module 13 is configured to, when generating the maintenance instruction and the first pick-up and delivery vehicle order information based on the first pick-up and delivery vehicle request information, specifically, analyze the first pick-up and delivery vehicle request information to obtain first pick-up information and first delivery vehicle information; generating the maintenance instruction according to the first vehicle sending information; and generating the first vehicle taking and sending order information according to the first vehicle taking information and the first vehicle sending information.
Fig. 7 is a block diagram of a device corresponding to the embodiment of fig. 3.
As shown in fig. 7, an apparatus for reserving vehicle maintenance service is used for a designated service platform, and the designated service platform is communicatively connected with a customer service platform, a maintenance service platform and a client, and the apparatus includes:
the second receiving module 21 is configured to receive first vehicle taking and delivering order information, where the first vehicle taking and delivering order information is generated by the customer service platform according to the received first vehicle taking and delivering request information.
The starting module 22 is configured to start a first generation driving service according to the first vehicle taking and sending order information, so that the maintenance service platform updates a maintenance service order after the first generation driving service is completed, where the maintenance service order is generated by the maintenance service platform based on a received maintenance instruction, and the maintenance instruction is generated by the customer service platform based on the received first vehicle taking and sending request information.
In some embodiments, the second receiving module 21 is further configured to receive second cart order information, where the second cart order information is generated by the maintenance service platform based on that the maintenance service corresponding to the maintenance order information is completed; the starting module 22 is further configured to start a second generation driving service according to the second pick-up and delivery vehicle order information, so as to deliver the vehicle with the repaired vehicle to the user.
Fig. 8 is a block diagram of a device corresponding to the embodiment of fig. 4.
As shown in fig. 8, an apparatus for reserving a vehicle maintenance service for a maintenance service platform communicatively connected to a customer service platform, a designated service platform, and a client, the apparatus includes:
and a third receiving module 31, configured to receive a maintenance instruction, where the maintenance instruction is generated by the customer service platform according to the received first vehicle pickup and delivery request information.
And a third generating module 32, configured to generate maintenance service order information according to the maintenance instruction.
The third receiving module 31 is further configured to receive first pick-up and delivery vehicle task completion information, where the first pick-up and delivery vehicle task completion information is generated by the designated driving service platform according to a delivery completion state in the first pick-up and delivery vehicle process information received by the designated driving service platform.
And an updating module 33, configured to update the maintenance service order information based on the first pick-up and delivery vehicle task completion information.
The third generating module 32 is further configured to generate maintenance integrated service information based on the completion of the maintenance service corresponding to the maintenance service order information.
And a third sending module 34, configured to send the maintenance integrated service information, where the maintenance integrated service information is used to instruct the customer service platform to generate total service bill information.
Fig. 9 is a block diagram of a device corresponding to the embodiment of fig. 5.
As shown in fig. 9, an apparatus for reserving a vehicle maintenance service is a client, wherein the client is communicatively connected to a customer service platform, a designated service platform, and a maintenance service platform, and the apparatus comprises:
a fourth sending module 41, configured to send first vehicle taking and delivering request information, where the first vehicle taking and delivering request information is used to instruct the customer service platform to generate and send a maintenance instruction and first vehicle taking and delivering order information.
A fourth receiving module 42, configured to receive total service bill information, where the total service bill is generated by the client service platform based on the first pick-and-send vehicle order information and maintenance integrated service information, the maintenance integrated service information is generated by the maintenance service platform based on completing the maintenance service order, and the maintenance service order is generated by the maintenance service platform according to the received maintenance instruction.
A fourth generating module 43, configured to generate a bill for payment based on the total service bill information.
The present application further provides an electronic device comprising at least one processor and a memory, the memory storing computer-executable instructions, the at least one processor executing the computer-executable instructions stored by the memory, causing the electronic device to perform the method of any of the above method embodiments.
The present application further provides a computer-readable storage medium having stored thereon computer-executable instructions that, when executed by a processor, implement the method of any of the above method embodiments.
It is to be understood that the above-described embodiments of the present application are merely illustrative of or illustrative of the principles of the present application and are not to be construed as limiting the present application. Therefore, any modification, equivalent replacement, improvement and the like made without departing from the spirit and scope of the present application shall be included in the protection scope of the present application. Further, it is intended that the appended claims cover all such changes and modifications that fall within the scope and range of equivalents of the appended claims, or the equivalents of such scope and range.

Claims (19)

1. A method of reserving vehicle service for a customer service platform, comprising:
receiving first vehicle taking and sending request information;
generating maintenance instruction information and first vehicle taking and delivering order information based on the first vehicle taking and delivering request information;
sending the maintenance instruction, wherein the maintenance instruction is used for indicating a maintenance service platform to generate maintenance service order information;
sending the first vehicle taking and delivering order information, wherein the first vehicle taking and delivering order information is used for indicating a designated driving service platform to start first-generation driving service, so that the maintenance service platform updates the maintenance service order information after the first-generation driving service is finished;
receiving maintenance integrated service information, wherein the maintenance integrated service information is generated by the maintenance service platform based on the completion of maintenance service corresponding to the maintenance service order information;
generating total service bill information based on the maintenance comprehensive service information and the first vehicle taking and delivering order information;
and sending the total service bill information, wherein the total service bill information is used for indicating a client to generate a payment bill.
2. The method of claim 1, wherein generating a service order and first delivery vehicle order information based on the first delivery vehicle request information comprises:
analyzing the first vehicle taking and sending request information to obtain first vehicle taking information and first vehicle sending information;
generating the maintenance instruction according to the first vehicle sending information;
and generating the first vehicle taking and sending order information according to the first vehicle taking information and the first vehicle sending information.
3. A method of reserving vehicle repair services for a designated drive service platform, comprising:
receiving first vehicle taking and delivering order information, wherein the first vehicle taking and delivering order information is generated by a customer service platform according to received first vehicle taking and delivering request information;
starting first generation driving service according to the first vehicle taking and sending order information so that the maintenance service platform updates the maintenance service order information after the first generation driving service is completed, wherein the maintenance service order information is generated by the maintenance service platform based on a received maintenance instruction, and the maintenance instruction is generated by a customer service platform based on the received first vehicle taking and sending request information.
4. The method of claim 3, wherein initiating a first generation of driving services according to the first pick-up order information comprises:
sending first vehicle taking and delivering task information, wherein the first vehicle taking and delivering task information is used for indicating a designated driver to execute a first vehicle taking and delivering task;
receiving first vehicle taking and delivering process information, wherein the first vehicle taking and delivering process information is generated by the designated driver based on execution of a first vehicle taking and delivering task;
and updating the first vehicle taking and delivering order information according to the first vehicle taking and delivering process information so as to enable the service state in the first vehicle taking and delivering order information to be in vehicle taking, delivery or delivery completion.
5. The method of claim 4, wherein prior to sending the first pick-up cart task information, further comprising:
generating a vehicle taking verification code according to the identity information of the designated driver;
and sending the vehicle taking verification code, wherein the vehicle taking verification code is used for the client to carry out identity verification on the designated driver.
6. The method of claim 3, wherein after initiating a first generation of driving services in accordance with the first pick-up order information, further comprising:
receiving second vehicle taking and delivering order information, wherein the second vehicle taking and delivering order information is generated by the maintenance service platform based on the fact that maintenance service corresponding to the maintenance order information is completed;
and starting second generation driving service according to the second vehicle taking and delivering order information so as to deliver the vehicle which is completely repaired to the user.
7. A method of reserving vehicle service for a service platform, comprising:
receiving a maintenance instruction, wherein the maintenance instruction is generated by a customer service platform according to received first vehicle taking and sending request information;
generating maintenance service order information according to the maintenance instruction;
receiving first vehicle taking and delivering task completion information, wherein the first vehicle taking and delivering task completion information is generated by a designated driving service platform according to a distribution completion state in the received first vehicle taking and delivering process information;
updating the maintenance service order information based on the first pick-up and delivery vehicle task completion information;
generating maintenance comprehensive service information based on the completion of the maintenance service corresponding to the maintenance service order information;
and sending the maintenance comprehensive service information, wherein the maintenance comprehensive service information is used for indicating a client service platform to generate total service bill information.
8. The method of claim 7, wherein generating repair integrated service information based on completion of repair services corresponding to the repair service order information comprises:
generating and sending pickup vehicle inquiry information based on the completion of the maintenance service corresponding to the maintenance service order information, wherein the pickup vehicle inquiry information is used for inquiring whether a user needs to take the place of a pickup vehicle;
receiving second vehicle taking and sending request information, wherein the second vehicle taking and sending request information is generated by a confirmation reply of a user to the vehicle taking and sending inquiry information;
generating and sending second vehicle taking and sending order information according to the second vehicle taking and sending request information, wherein the second vehicle taking and sending order information is used for indicating the designated driving service platform to start second generation driving service;
and generating maintenance comprehensive service information by combining the maintenance service order information and the second vehicle taking and delivering order information.
9. A method of reserving vehicle repair services for a client, comprising:
sending first vehicle taking and delivering request information, wherein the first vehicle taking and delivering request information is used for indicating a customer service platform to generate and send a maintenance instruction and first vehicle taking and delivering order information;
receiving total service bill information, wherein the total service bill information is generated by a client service platform based on the first vehicle taking and sending order information and maintenance comprehensive service information, the maintenance comprehensive service information is generated by a maintenance service platform based on the completion of the maintenance service order, and the maintenance service order is generated by the maintenance service platform according to the maintenance instruction received by the maintenance service platform;
generating a bill for payment based on the total service bill information.
10. The method of claim 9, wherein after sending the first pickup cart request message and before receiving the total service billing information further comprises:
receiving vehicle taking and sending verification code information, wherein the vehicle taking and sending verification code information is generated by a designated driving service platform according to designated driving driver identity information for executing a first vehicle taking and sending task corresponding to the first vehicle taking and sending order information;
and checking the identity information of the designated driver according to the vehicle taking verification code information.
11. The method of claim 9, wherein after sending the first pickup cart request message and before receiving the total service billing information further comprises:
receiving vehicle taking and sending inquiry information, wherein the vehicle taking and sending inquiry information is generated by the maintenance service platform based on the completion of the maintenance service corresponding to the maintenance service order information;
and feeding back second vehicle taking and sending request information according to the vehicle taking and sending inquiry information.
12. An apparatus for reserving vehicle service for a customer service platform communicatively coupled to a client, a designated service platform, and a service platform, the apparatus comprising:
the first receiving module is used for receiving first vehicle taking and delivering request information;
the first generation module is used for generating a maintenance instruction and first vehicle taking and delivering order information based on the first vehicle taking and delivering request information;
the first sending module is used for sending the maintenance instruction, and the maintenance instruction is used for indicating a maintenance service platform to generate maintenance service order information;
the first sending module is further configured to send first pick-up and delivery vehicle order information, where the first pick-up and delivery vehicle order information is used to instruct a designated driving service platform to start a first designated driving service, so that the maintenance service platform updates the maintenance service order information after the first designated driving service is completed;
the first receiving module is further configured to receive maintenance integrated service information, where the maintenance integrated service information is generated by the maintenance service platform based on completion of maintenance service corresponding to the maintenance service order information;
the first generating module is further used for generating total service bill information based on the maintenance comprehensive service information and the first vehicle taking and delivering order information;
the first sending module is further configured to send the total service bill information, where the total service bill information is used to instruct a client to generate a payment bill.
13. The apparatus according to claim 12, wherein the first generating module is configured to, when generating the maintenance instruction and the first pick-up and delivery vehicle order information based on the first pick-up and delivery vehicle request information, specifically, parse the first pick-up and delivery vehicle request information to obtain first pick-up information and first delivery vehicle information; generating the maintenance instruction according to the first vehicle sending information; and generating the first vehicle taking and sending order information according to the first vehicle taking information and the first vehicle sending information.
14. A device for reserving vehicle maintenance service is used for a designated driving service platform, and is characterized in that the designated driving service platform is connected with a client service platform, a maintenance service platform and a client in a communication mode, and the device comprises:
the second receiving module is used for receiving first vehicle taking and delivering order information, and the first vehicle taking and delivering order information is generated by the customer service platform according to the received first vehicle taking and delivering request information;
the starting module is used for starting first generation driving service according to the first vehicle taking and sending order information so that the maintenance service platform updates a maintenance service order after the first generation driving service is completed, the maintenance service order is generated by the maintenance service platform based on a received maintenance instruction, and the maintenance instruction is generated by the customer service platform based on the received first vehicle taking and sending request information.
15. The apparatus of claim 14, wherein the second receiving module is further configured to receive second cart order information, the second cart order information being generated by the repair service platform based on that repair service corresponding to the repair order information is completed; the starting module is also used for starting second generation driving service according to the second vehicle taking and delivering order information so as to deliver the vehicle which is completely maintained to the user.
16. A device for reserving vehicle maintenance service, which is used for a maintenance service platform, and is characterized in that the maintenance service platform is connected with a customer service platform, a designated driving service platform and a client in a communication mode, and the device comprises:
the third receiving module is used for receiving a maintenance instruction, and the maintenance instruction is generated by the customer service platform according to the received first vehicle taking and sending request information;
the third generation module is used for generating maintenance service order information according to the maintenance instruction;
the third receiving module is further used for receiving first vehicle taking and delivering task completion information, and the first vehicle taking and delivering task completion information is generated by the designated driving service platform according to a delivery completion state in the received first vehicle taking and delivering process information;
the updating module is used for updating the maintenance service order information based on the first vehicle taking and delivering task completion information;
the third generating module is further configured to generate maintenance comprehensive service information based on completion of the maintenance service corresponding to the maintenance service order information;
and the third sending module is used for sending the maintenance comprehensive service information, and the maintenance comprehensive service information is used for indicating a customer service platform to generate total service bill information.
17. An apparatus for reserving vehicle service for a client communicatively coupled to a customer service platform, a designated service platform, and a service platform, the apparatus comprising:
the fourth sending module is used for sending first vehicle taking and sending request information, and the first vehicle taking and sending request information is used for indicating the customer service platform to generate and send a maintenance instruction and first vehicle taking and sending order information;
a fourth receiving module, configured to receive total service bill information, where the total service bill information is generated by the client service platform based on the first pick-and-send vehicle order information and maintenance integrated service information, the maintenance integrated service information is generated by the maintenance service platform based on completing the maintenance service order, and the maintenance service order is generated by the maintenance service platform according to the received maintenance instruction;
a fourth generating module for generating a payment bill based on the total service bill information.
18. An electronic device comprising at least one processor and a memory, the memory storing computer-executable instructions, the at least one processor executing the computer-executable instructions stored by the memory to cause the electronic device to perform the method of any of claims 1-11.
19. A computer-readable storage medium having computer-executable instructions stored thereon which, when executed by a processor, implement the method of any one of claims 1-11.
CN202010983757.2A 2020-09-17 2020-09-17 Method and device for reserving vehicle maintenance service Pending CN112183795A (en)

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