CN108171344A - A kind of intelligent Service method and system for being used for Motor Maintenance and repair - Google Patents
A kind of intelligent Service method and system for being used for Motor Maintenance and repair Download PDFInfo
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- CN108171344A CN108171344A CN201711459830.0A CN201711459830A CN108171344A CN 108171344 A CN108171344 A CN 108171344A CN 201711459830 A CN201711459830 A CN 201711459830A CN 108171344 A CN108171344 A CN 108171344A
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- 238000012423 maintenance Methods 0.000 title claims abstract description 335
- 230000008439 repair process Effects 0.000 title claims abstract description 160
- 238000000034 method Methods 0.000 title claims abstract description 80
- 230000008569 process Effects 0.000 claims description 26
- 238000012790 confirmation Methods 0.000 claims description 25
- 238000012544 monitoring process Methods 0.000 claims description 19
- 230000005540 biological transmission Effects 0.000 claims description 12
- 238000012216 screening Methods 0.000 claims description 3
- 235000013399 edible fruits Nutrition 0.000 claims 1
- 239000002699 waste material Substances 0.000 abstract description 5
- 230000000694 effects Effects 0.000 description 6
- 230000008901 benefit Effects 0.000 description 5
- 238000010586 diagram Methods 0.000 description 3
- 238000004364 calculation method Methods 0.000 description 2
- 230000003111 delayed effect Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000002708 enhancing effect Effects 0.000 description 2
- 230000014509 gene expression Effects 0.000 description 2
- 238000002360 preparation method Methods 0.000 description 2
- 238000004064 recycling Methods 0.000 description 2
- 230000015572 biosynthetic process Effects 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000007689 inspection Methods 0.000 description 1
- 230000013011 mating Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
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- 238000003032 molecular docking Methods 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
- 238000003786 synthesis reaction Methods 0.000 description 1
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G06Q50/40—
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
Abstract
The present invention relates to a kind of for Motor Maintenance and the intelligent Service method and system of repair, by when the automobile of user is needed to be maintained or is repaired, directly by asking online, maintenance store can establish maintenance/maintenance program, matching driver picks up after user confirms maintenance/maintenance program, vehicle is sent to maintenance store by driver, user is stayed indoors, the maintenance or repair of automobile can be realized, it does not need to wait for Motor Maintenance or repair in garage and waste a large amount of time, has provided the service of more convenient and timesaving to the user.
Description
Technical field
The invention belongs to Motor Maintenance technical fields, and in particular to a kind of for Motor Maintenance and the intelligent Service side of repair
Method and system.
Background technology
With the rapid development of economy, automobile has become a kind of commonly used traffic work of today's society people trip
Tool, and during the use of automobile, in order to ensure the safety of car steering, possess automobile user be required for automobile into
Row time-based maintenance, and when automobile is problematic in need repair.At present, the maintenance and repair of automobile is required for user to send in person
Che Shang garages wait for maintenance or repair or by preengaging service time, and vehicle are sent to visit in person in the specific time and maintained
Or repair；No matter which kind of mode maintenance and repair to automobile is realized by, during Motor Maintenance and repair, Yong Hudou
It needs to be waited in garage, until Motor Maintenance or repair are completed.So, it maintains or repairs each time and be required for user
Vehicle is sent in person and picks up or even needs the maintenance or repair in garage's tracking motor, can waste the plenty of time of user, particularly
For busy user, such Motor Maintenance and maintenance mode are unfavorable for the saving of time and efficiently use.
Invention content
To solve the disadvantage that the above-mentioned prior art and deficiency, an object of the present disclosure be to provide it is a kind of for Motor Maintenance and
The intelligent Service method of repair, by when the automobile of user is needed to be maintained or repaired, directly by asking online, repairing
Shop can establish maintenance/maintenance program, and matching driver picks up after user confirms maintenance/maintenance program, and vehicle is sent to repair by driver
Shop so that user, which can stay indoors, can be realized the maintenance or repair of automobile, not need to wait for Motor Maintenance or dimension in garage
It repaiies and wastes a large amount of time, provided the service of more convenient and timesaving to the user；The second object of the present invention is to provide one
Kind is realized above-mentioned for Motor Maintenance and the intelligent service system for being used for Motor Maintenance and repair of the intelligent Service method of repair.
To reach the first object of the present invention, present invention firstly provides a kind of for Motor Maintenance and the Intellectual garment of repair
Business method, it is characterised in that：Include the following steps：
S1：User terminal sends out maintenance/maintenance call to server-side；
S2：Server-side needs the automobile information of the automobile of maintenance/repair according to maintenance/maintenance call acquisition, picks up place
With pick up the time；And detect whether comprising maintenance/maintenance program in the automobile information, it is to perform step S6, and repairing
Termination performs step S3, S4 and S7 successively when receiving confirmation message, and step S8 is performed when repair termination receives and cancels information；It is no
Step S3~S6 is then performed successively, and performs step S7 successively when repair termination receives confirmation message, is received in repair termination
Step S8 is performed when cancelling information；
S3：Server-side is according to automobile information and picks up place as current automobile matching maintenance store, obtains matched maintenance store
Information；
S4：Automobile information is sent to the repair end of matched maintenance store by server-side；
S5：Maintenance/maintenance program is established, and pass through server-side and push to user terminal in repair end according to automobile information；
S6：User terminal shows the maintenance/maintenance program, and has detected whether to confirm instruction or cancelled instruction input；Such as
There is confirmation instruction input, user terminal will confirm that information feeds back to repair end by server-side；If any cancellation instruction input, user terminal
Information will be cancelled by server-side and feed back to repair end；
S7：Server-side picks up driver according to picking up place and pick up time match, and send and pick up place, pick up the time and
Maintenace point information picks up the end that picks up of driver, while will pick up driver information and feed back to user terminal to what is matched；It is aobvious to pick up end
Show and pick up place, pick up the time and maintenance store information, picked up on time by picking up driver and sent vehicle to repairing according to maintenance store information
Shop；
S8：Current service terminates.
Relative to the prior art, the present invention by when the automobile of user is needed to be maintained or is repaired, directly by
Line is asked, and maintenance store can establish maintenance/maintenance program, and matching driver picks up after user confirms maintenance/maintenance program, by driver
Vehicle is sent to maintenance store so that user, which can stay indoors, can be realized the maintenance or repair of automobile, not need to wait for vapour in garage
Vehicle maintenance or repair and waste a large amount of time, provided the service of more convenient and timesaving to the user.
Further, in maintenance process, server-side is detected whether to receive and be asked by the video monitoring that user terminal is sent, and is
Video request is then sent to end is repaired, user terminal is sent to by monitor video is repaired by server-side by repairing end；Otherwise, it services
End does not send video request to repairing end；And/or server-side detects whether to receive the video monitoring request of product control end transmission,
It is to send video request to end is repaired, monitor video transmission highest grade control end will be repaired by server-side by repairing end；Otherwise, it takes
Business end does not send video request to repairing end；
And/or during picking up, server-side is detected whether to receive and be asked by the video monitoring that user terminal is sent, and is
Video request is then sent to end is picked up, monitor video will be picked up by server-side by picking up end and be sent to user terminal；Otherwise, it services
End do not send video request to pick up end；And/or server-side is detected whether to receive and be asked by the video monitoring that product control end is sent
It asks, is, send video request to end is picked up, monitor video transmission highest grade control end will be picked up by server-side by picking up end；It is no
Then, server-side do not send video request to pick up end；
And/or after sending vehicle to maintenance store, step is further included：It picks up end and shop information is sent to repairing end by server-side,
Confirmed by repair end and feed back to shop confirmation message to server-side；After server-side receives shop confirmation message, it is sent to shop notice
With pick up expense list to user terminal；Alternatively, in the step S7, after matching and picking up driver, server-side will pick up expense at once
With being singly sent to user terminal.
It, can be at any time to the repair feelings of automobile as long as user needs by maintenance process and/or during picking up
Condition and the driving safety situation of driver are monitored, and can be understood vehicle condition in real time, more user can be allowed to trust.And by increasing product control
End is to maintenance process and picks up process and is monitored, and automotive quality is controlled online convenient for professional, therefrom can also
Exchange guidance is carried out by video.In addition, by the way that automobile is reported to user to shop situation, user can be made to learn that automobile is worked as in time
Preceding situation enhances user experience；User is given by the way that expense single-shot will be picked up simultaneously or expense list will be picked up before picking up
User is sent to, the expense for picking up driver is settled accounts in time by user, avoids the profit delayed and influence to pick up driver of paying the fees
Benefit.
Further, after the completion of maintenance/repair, step is further included：
It repairs end and order completion notice is sent to user terminal by server-side；
After user terminal receives order completion notice, feedback send the vehicle time and send vehicle place to server-side；
Server-side the vehicle time and send vehicle place dispensing vehicle driver according to sending, and send maintenance store information, send the vehicle time and
Vehicle place is sent to send vehicle driver's to send vehicle end, while vehicle driver information will be sent to feed back to user terminal to what is matched；
Vehicle end is sent to show maintenance store information, send the vehicle time and send vehicle place, by sending vehicle driver on time that maintenance/repair is good
Automobile returns to vehicle place.
By above-mentioned restriction, the entire maintenance/maintenance process for realizing automobile does not all need to user and participates in person, that is,
It does not need to user in person to send automobile to maintenance store, it is not required that user arrives maintenance store pick-up in person, is greatly saved user's
Time；It is and set by user by the way that vehicle driver after Motor Maintenance/repair is good, is sent according to the time that user requires to be sent to vehicle
Point has been also convenient for arrangement of the user to the time, place of recycling automobile, providing users with greater convenience property.
Further, during vehicle is sent, server-side is detected whether to receive and be asked by the video monitoring that user terminal is sent, and is
Video request is then sent to vehicle end is sent, by vehicle end is sent vehicle monitor video will to be sent to be sent to user terminal by server-side；Otherwise, it services
End does not send video request to sending vehicle end；And/or server-side is detected whether to receive and be asked by the video monitoring that product control end is sent
It asks, is, send video request to vehicle end is sent, highest grade control end is sent by sending vehicle end that will pick up monitor video by server-side；It is no
Then, server-side does not send video request to sending vehicle end；
And/or after arrival send vehicle place, further include step：Vehicle end is sent to send arrival information to user terminal by server-side,
Confirmed by user terminal and fed back and arrive at confirmation message to server-side；After server-side receives arrival confirmation message, fare is sent
With list to user terminal；Alternatively, after matching and sending vehicle driver, server-side will send fare list to be sent to user terminal at once.
By that in maintenance process and/or during picking up, as long as user needs, vehicle can sent to return driver at any time
Driving safety situation in the process come is monitored, and can be understood vehicle condition in real time, more user can be allowed to trust.And by increasing product
End is controlled to vehicle process is sent to be monitored, automotive quality and driving condition are controlled online convenient for professional, therefrom also may be used
To carry out exchange guidance by video.In addition, confirming by both sides, the fair deal of both sides is advantageously ensured that；Simultaneously by
To be sent after confirmation fare with single-shot give user or match send vehicle driver after fare will be sent to give user with single-shot, in time
The expense for sending vehicle driver is settled accounts, avoids the interests delayed and influence to send vehicle driver of paying the fees.
Further, in maintenance/maintenance process, when automobile needs to increase maintenance/maintenance items, step is further included：
It repairs end and new-added item order is sent to user terminal by server-side；
User terminal shows the new-added item order, and has detected whether to confirm instruction or cancelled instruction input；Refer to if any confirmation
Input is enabled, user terminal will confirm that information feeds back to repair end by server-side；If any instruction input is cancelled, user terminal passes through service
End will cancel information and feed back to repair end.
By allowing to increase maintenance/maintenance items, be conducive to carry out comprehensively maintenance/repair to automobile, improve maintenance/dimension
Repair quality；And the increase of maintenance/maintenance items must be confirmed by user, be conducive to respect user intention and ensured user's profit
Benefit avoids the increase of false maintenance/maintenance items.
Further, in the step S3, following steps are specifically included：
Server-side is that radius generation one takes location range to pick up place as the center of circle, pre-determined distance；
The maintenance store database that server-side calling prestores, and obtain the maintenance store in all ranges taken in the range of location and believe
Breath；Each maintenance store information includes maintenance store place, maintenance store star and maintenance store business hours；
Server-side, which is calculated and recorded, picks up place and the distance of maintenance store in each range, generation range data library；And according to
Range data library be calculated respectively automobile arrive to maintenance store in each range to the shop time；
The business hours of shop time corresponding maintenance store are respectively arrived in server-side comparison, obtain comparison result, and according to than
To result, screening obtains business maintenance store when to the shop time also in business in maintenance store out of all ranges；
Server-side obtains the star of each business maintenance store, and passes through and range data library is called to obtain each business maintenance store with connecing
The distance in vehicle place；And server-side is calculated each synthesis for doing business maintenance store according to the star and distance of each business maintenance store and comments
Point, and the highest business maintenance store of comprehensive score is selected, realize the matching of maintenance store.
By the above-mentioned matched method of realization maintenance store, while matching process complexity is reduced, be conducive to as user
Reliable maintenace point is provided, ensures user benefit, and enhance the usage experience of user.
Further, in the step S7, server-side picks up driver, and send and connect according to picking up place and pick up time match
Vehicle place, pick up time and maintenace point information to match pick up driver pick up end, specifically include following steps：
Server-side is that radius generation one is chosen range to pick up place as the center of circle, pre-determined distance；
Server-side call real-time update driver's database, and obtain be in idle condition in the range of choosing have time
Not busy driver information；
Server-side according to available free driver information obtain distance pick up place it is nearest pick up driver, realization picks up driver
Matching.
By the matching process of above-mentioned realization driver, while matching process complexity is reduced, it can enhance user's
Usage experience.
Further, after realizing maintenance store and picking up the matching of driver, server-side is also transmitted to the shop scheduled time to repair
End；To the shop scheduled time=current time+pick up road take+join it is time-consuming+taken to shop；Wherein, current time is
It picks up driver to set out the time picked up, picks up road and take to pick up driver from departure place to the time for picking up place consuming,
Handing-over takes as client and picks up the time being lost when driver joins automobile, is taken to shop to pick up driver from place is picked up to dimension
Repair the time of shop consuming.By limiting herein, repair end is allowed to learn automobile arrival time in advance, is conducive to maintenance/maintenance of equipment
Preparation in advance, after enabling to automobile to shop, start that automobile maintain/repair at once, greatly improve maintenance/repair effect
Rate, so as to provide better service to the user.
Further, the foundation to maintenance/maintenance program is realized at repair end, is to pass through：It is extracted according to automobile information at repair end
Speedometer for automobile number calls in the guarantee/Maintenance plan set according to speedometer for automobile number to prestore maintenance/repair side accordingly
Case, and maintenance/maintenance program is generated according to maintenance/maintenance program；Alternatively, the automobile information includes guarantee/maintenance program, by
Guarantee/maintenance program is extracted at repair end directly from automobile information, generates maintenance/maintenance program.By limiting herein, be conducive to
The foundation for reducing maintenance/repair takes, and further improves efficiency of service and enhancing user experience.
To reach another object of the present invention, can be realized the present invention also provides one kind above-mentioned for Motor Maintenance and dimension
The intelligent service system for being used for Motor Maintenance and repair for the intelligent Service method repaiied, the one of which embodiment party as the system
Formula, the system include customer platform, service platform, maintenance platform and driver's platform；The customer platform is used to perform above-mentioned
The operation performed by for the user terminal in Motor Maintenance and the intelligent Service method of repair described in one；The service platform
For performing the behaviour performed by the server-side described in any one of the above embodiments in Motor Maintenance and the intelligent Service method of repair
Make；The maintenance platform is used to perform the dimension described in any one of the above embodiments in Motor Maintenance and the intelligent Service method of repair
Repair the performed operation in end；Driver's platform is used to perform described in any one of the above embodiments for Motor Maintenance and the intelligence of repair
The operation performed by vehicle end is held and sent to picking up in method of servicing；It is described to be used for vapour as the another embodiment of the system
Vehicle maintenance and the intelligent service system of repair are only made of customer platform, service platform and maintenance platform；The customer platform is used
In the execution user terminal described in any one of the above embodiments being used in the intelligent Service method of Motor Maintenance and repair, pick up and hold and send vehicle
The performed operation in end；The service platform is used to perform described in any one of the above embodiments for Motor Maintenance and the Intellectual garment of repair
The operation performed by server-side in business method；The maintenance platform is used for for perform claim requirement to be described in any one of the above embodiments
The operation performed by repair end in Motor Maintenance and the intelligent Service method of repair.Since the present invention is used for Motor Maintenance and dimension
The intelligent service system repaiied can realize the present invention for Motor Maintenance and the intelligent Service method of repair, therefore the present invention is used for vapour
Vehicle maintenance and the intelligent service system of repair are any of the above-described with intelligent Service method of the present invention for Motor Maintenance and repair
Advantageous effects caused by, therefore do not repeat.
In order to better understand and implement, the invention will now be described in detail with reference to the accompanying drawings.
Description of the drawings
Fig. 1 is the present invention for Motor Maintenance and the method flow diagram of the intelligent Service method of repair；
Fig. 2 is the method flow diagram after being further improved in Fig. 1 for Motor Maintenance and the intelligent Service method repaired；
Fig. 3 is the method flow diagram after being further improved in Fig. 2 for Motor Maintenance and the intelligent Service method repaired.
Specific embodiment
Referring to Fig. 1, the present invention provides a kind of for Motor Maintenance and the intelligent Service method of repair, including following step
Suddenly：
S1：User terminal sends out maintenance/maintenance call to server-side；In step S1, maintenance/maintenance call includes automobile
Information picks up place and picks up the time；Wherein, automobile information includes automobile model, automobile brand and vehicle driving mileage number；
S2：Server-side needs the automobile information of the automobile of maintenance/repair according to maintenance/maintenance call acquisition, picks up place
With pick up the time；And judge whether comprising maintenance/maintenance program in the automobile information, it is to perform step S6, and repairing
Termination performs step S3, S4 and S7 successively when receiving confirmation message, and step S8 is performed when repair termination receives and cancels information；It is no
Step S3~S6 is then performed successively, and performs step S7 successively when repair termination receives confirmation message, is received in repair termination
Step S8 is performed when cancelling information；
S3：Server-side is according to automobile information and picks up place as current automobile matching maintenance store, obtains matched maintenance store
Information；
S4：Automobile information is sent to the repair end of matched maintenance store by server-side；
S5：Maintenance/maintenance program is established, and pass through server-side and push to user terminal in repair end according to automobile information；
S6：User terminal shows the maintenance/maintenance program, and has detected whether to confirm instruction or cancelled instruction input；Such as
There is confirmation instruction input, user terminal will confirm that information feeds back to repair end by server-side；If any cancellation instruction input, user terminal
Information will be cancelled by server-side and feed back to repair end；
S7：Server-side picks up driver according to picking up place and pick up time match, and send and pick up place, pick up the time and
Maintenace point information picks up the end that picks up of driver, while will pick up driver information and feed back to user terminal to what is matched；It is aobvious to pick up end
Show and pick up place, pick up the time and maintenance store information, picked up on time by picking up driver and sent vehicle to repairing according to maintenance store information
Shop；
S8：Current service terminates.
In the present embodiment, user terminal refers to the mobile equipment or computer equipment that user uses, and in the movement equipment
Or Motor Maintenance/maintenance service application program or application software can be installed in computer equipment, it needs to carry out automobile in user
During guarantee/repair, directly by opening Motor Maintenance/maintenance service application program or application software, in corresponding display interface
On operated, input automobile information, setting pick up place and pick up the time after, by click confirm send out control, i.e. user
End can send out corresponding maintenance/maintenance call, be received by server-side.And server-side can also be mobile equipment or computer sets
It is standby, mating Motor Maintenance/maintenance service application program equally in the movement equipment or computer equipment is installed or application is soft
Part is managed by the attendant of server-side；Similarly, repair end, pick up end and lower note send vehicle end also with user terminal
Principle it is identical, therefore do not repeating.In addition, due to the above-mentioned Motor Maintenance/maintenance service application program or application software referred to
Can according to user terminal in the present invention, server-side, repair end, pick up end and send the effect at vehicle end with reference to the application program of the prior art
Or Design Internet Applications means are developed to obtain, therefore this will not be repeated here.
While matching process complexity is reduced, to be conducive to provide reliable maintenace point to the user, user's profit is ensured
Benefit, and enhance the usage experience of user, in the present embodiment, the preferred embodiment of the step S3 specifically includes following steps：
S31：Server-side is that radius generation one takes location range to pick up place as the center of circle, pre-determined distance；In the present embodiment,
The pre-determined distance is 5 kilometers；
S32：The maintenance store database that server-side calling prestores, and obtain the maintenance store in all ranges taken in the range of location
Information；Each maintenance store information includes maintenance store place, maintenance store star and maintenance store business hours；
S33：Server-side, which is calculated and recorded, picks up place and the distance of maintenance store in each range, generation range data library；And
According to range data library be calculated respectively automobile arrive to maintenance store in each range to the shop time；
Wherein, in the step S33, the obtaining step of distance includes：
S331：It is marked in a manner of point in electronic plane map and picks up maintenance store in place and each range；
S332：The point where maintenance store, calculating in point and each range where place are picked up with straight line respectively to pick up
Air line distance of the point of maintenance store on electronic plane map in place to each range；
S333：The air line distance is converted to by practical air line distance according to the ratio of electronic plane map, realizes docking
Vehicle place and the distance of maintenance store in each range calculate；
And in the step S33, the acquisition to the shop time includes the following steps：
S334：It calls to shop time calculation formula, that is, taken to time shop time=pick up+to shop；Wherein, when picking up
Between can directly be obtained from step S2, take=S/v to shop, wherein, S expressions pick up place to the distance of maintenance store, v expression standards
Speed, in the present embodiment, daily 9:30~17:In 30, v=35km/h, daily 7:00~9:In 00 and 17:30~
19:In 30, v=25km/h；
S335：According to the range data library and the standard speed, automobile is calculated respectively from place is picked up to each
In the range of maintenance store to the shop time；
S34：The business hours of shop time corresponding maintenance store are respectively arrived in server-side comparison, obtain comparison result, and root
According to comparison result, screening obtains business maintenance store when to the shop time also in business in maintenance store out of all ranges；
S35：Server-side obtains the star of each business maintenance store, and passes through and range data library is called to obtain each business maintenance store
Distance with picking up place；And the comprehensive of each business maintenance store is calculated according to the star and distance of each business maintenance store in server-side
Scoring is closed, and selects the highest business maintenance store of comprehensive score, realizes the matching of maintenance store.In the present embodiment, it is described
Comprehensive score=k1 × star quantity+k2 × distance；Wherein, k1 and k2 is respectively the coefficient of star quantity and distance, and this reality
Apply preferred k1=0.8, k2=0.2 in example.
Foundation to advantageously reduce maintenance/repair takes, and efficiency of service and enhancing user experience is further improved, in institute
It states in step S5, the foundation to maintenance/maintenance program is realized at repair end, is to pass through：It repairs end and automobile is extracted according to automobile information
Mileage number calls in the guarantee/Maintenance plan set according to speedometer for automobile number to prestore maintenance/maintenance program accordingly, and
According to maintenance/maintenance program generation maintenance/maintenance program.
In addition, in the step S2, when the automobile information includes guarantee/maintenance program, repair end does not need to be raw
Into maintenance/maintenance program, but directly carried out maintaining/maintenance items according to maintenance/maintenance program；Wherein, in automobile information
The acquisition of guarantee/maintenance program is to pass through：
1) user voluntarily selects required guarantee/maintenance program directly in user terminal, when sending guarantee/maintenance call
Free guarantee/maintenance program is sent to server-side simultaneously；
2) user first passes through user terminal and the technician of server-side push links up, and is given and used by technician's push guarantee/maintenance program
Family.
In the present embodiment, maintenance/maintenance program include user information, automobile information, maintenance/maintenance items, maintenance/
Maintenance cost and maintenance/repair such as take at the information.
For while matching process complexity is reduced, the usage experience of user can be enhanced, it is preferable that the step S7
In, server-side picks up driver according to picking up place and pick up time match, and sends and pick up place, picks up the time and maintenace point letter
Cease to match pick up driver pick up end, specifically include following steps：
S71：Server-side is that radius generation one is chosen range to pick up place as the center of circle, pre-determined distance；
S72：Server-side calls driver's database of real-time update, and obtains the institute being in idle condition in the range of choosing
Available free driver information；
S73：Server-side according to available free driver information obtain distance pick up place it is nearest pick up driver, realization picks up
The matching of driver.
For repair end is allowed to learn automobile arrival time in advance, be conducive to the preparation in advance of maintenance/maintenance of equipment, enable to
After automobile to shop, start that automobile maintain/repair at once, maintenance/maintenance efficiency is greatly improved, so as to provide to the user more
Good service, as a kind of more preferably technical solution, after realizing maintenance store and picking up the matching of driver, server-side is also transmitted to
The shop scheduled time is to repairing end；To the shop scheduled time=current time+pick up road take+join it is time-consuming+taken to shop；
Wherein, current time is to pick up driver to set out the time picked up, can pick up driver pick up endpoint hit start to pick up after i.e.
It carves and obtains；It picks up road to take to pick up driver from departure place to the time for picking up place consuming, picks up road and take=(department
Machine current location and pick up the distance between place)/standard the speed, wherein driver's current location and pick up between place
The acquisition principle of distance is identical with the distance acquisition principle in the step S33, therefore does not repeat；It is client with picking up that handing-over, which takes,
Driver joins the time being lost during automobile, and in the present embodiment, the handing-over, which takes, to be preset as 15 minutes；It is taken to shop to pick up
Driver takes from the time for picking up place and being expended to maintenance store, to shop=and (picking up the distance between place and target maintenance store)/
The standard speed, wherein, picking up the distance between place and target maintenance store can be from the range data library in the step S33
It obtains.
Further, to be conducive to carry out comprehensively maintenance/repair to automobile, maintenance/repair quality is improved；And maintenance/dimension
Repairing the increase of project must be confirmed by user, be conducive to respect user intention and ensure user benefit, avoid false maintenance/
The increase of maintenance items, as a kind of more preferably technical solution, in maintenance/maintenance process, automobile needs to increase maintenance/repair
During project, intelligent Service method of the present invention for Motor Maintenance and repair is further comprising the steps of：
S701：It repairs end and new-added item order is sent to user terminal by server-side；
S702：User terminal shows the new-added item order, and has detected whether to confirm instruction or cancelled instruction input；If any true
Recognize instruction input, user terminal will confirm that information feeds back to repair end by server-side；If any instruction input is cancelled, user terminal passes through
Server-side will cancel information and feed back to repair end.
Further, for automobile is reported to user to shop situation, user is made to learn automobile the present situation in time, enhances user
Usage experience；Client is given by the way that expense single-shot will be picked up simultaneously, the expense for picking up driver is settled accounts in time, avoids paying the fees
Delay and influence to pick up the interests of driver, it is preferable that after vehicle to maintenance store is sent, referring to Fig. 2, the invention also includes steps
S9：It picks up end and shop information is sent to end is repaired by server-side, confirmed by repair end and feed back to shop confirmation message to service
End；After server-side receives shop confirmation message, it is sent to shop notice and picks up expense list to user terminal.And in other deformation implementations
In example, the transmission opportunity for picking up expense list can be adjusted, for example, after matching and sending vehicle driver, server-side will pick up expense at once
With user terminal is singly sent to, then at this point, in the step S9, there is no need to send to pick up expense list again.
Entire maintenance/maintenance process to realize automobile does not all need to user and participates in person, greatlys save the time of user,
And facilitate arrangement of the user to the time, place of recycling automobile, to provide the convenience of bigger to the user, as one kind more preferably
Technical solution, referring to Fig. 3, after the completion of maintenance/repair, the invention also includes following steps：
S101：It repairs end and order completion notice is sent to user terminal by server-side；
S102：After user terminal receives order completion notice, feedback send the vehicle time and send vehicle place to server-side；
S103：When server-side is according to sending the vehicle time and sending vehicle place dispensing vehicle driver, and send maintenance store information, send vehicle
Between and vehicle place is sent to send vehicle driver's to send vehicle end, while vehicle driver information will be sent to feed back to user terminal to what is matched；
S104：Vehicle end is sent to show maintenance store information, send the vehicle time and send vehicle place, by sending vehicle driver on time by maintenance/dimension
The automobile fixed returns to vehicle place.
Further, it arrives at after sending vehicle place, further includes step S105：Vehicle end is sent to send arrival information to use by server-side
Family end is confirmed by user terminal and is fed back and arrives at confirmation message to server-side；After server-side receives arrival confirmation message, transmission is sent
Fare list is to user terminal.Alternatively, in other variant embodiments, the transmission opportunity for sending fare list can be adjusted, for example,
It matching after sending vehicle driver, server-side will send fare list to be sent to user terminal at once, then at this point, in the step S105,
There is no need to send to send fare list again.
In the present embodiment, it is described pick up expense and send fare calculating can combine drive time, operating range and
Labour cost carries out reasonable computation, and is specifically calculated with which type of rule, is not the emphasis that the present invention protects, therefore does not go to live in the household of one's in-laws on getting married herein
It states.Alternatively, the guarantor for picking up expense and send fare that can also drive expenses standard and automobile industry according to the generation of today's society
It supports/repairs thermal technology's generation standard of driving to be calculated, also repeat no more herein.
Hereinafter, by taking the server-side where technician or technician end push guarantee/maintenance program to user terminal as an example illustratively
The present invention：
First, user places an order namely sends maintenance/maintenance call to server-side in user terminal, and server-side places an order user
Information is sent to related technician, and user is allowed to be seeked advice to technician, and technician gives the opinion of profession, and is formed and determined according to user demand
List is worked out, which is pushed to user terminal by server-side, and user can check the custom order by user terminal, and lead to
User terminal is crossed to be confirmed whether to place an order.If user's refusal places an order or pay expense, service terminates.If user confirms that payment is ordered
It is single, it can just perform step S3 and S4, i.e. server-side is according to picking up place and pick up in 5 kilometers of time searching with brand with vehicle
Maintenance store, 3 maintenance stores before being taken out according to scoring height；It is selected to user or directly selects comprehensive score highest for user
One maintenance store；User's selection picks up in real time, then real-time matching driver, if user selects subscription time to pick up, is preengaging
Time reach 2 hours in is matched, matching distance picks up driver idle in 5 kilometers of place, if do not matched, match away from
From the busy driver for picking up 1 kilometer of place, if do not matched, into the artificial worksheet processing in backstage.By maintenance factory, driver and accessory
Quotient's successful match, order on hand, follow up to order the services advisor for being submitted to server-side by consultant.In maintenance/repair
In the process, it is found that vehicle needs to increase maintenance/maintenance items, services advisor can be contacted with user, link up new-added item order, with
It pushes away single form and is sent to user terminal, confirmed by user by user terminal.After the completion of order, server-side can send notice
The vehicle time is sent to user terminal confirmation and send vehicle place, and after user send the vehicle time and send vehicle place by user terminal confirmation, matching is sent
Vehicle driver.After automobile is sent to vehicle place by driver, after client confirms and pays the fees, service is completed.
The illustratively calculation of price of of the invention maintenance scheme below, for maintenance scheme, The present invention gives free
Type maintains scheme and type maintenance scheme of being responsible for a task until it is completed, wherein, refer to that user goes to understand according to the situation of automobile from type selecting maintenance scheme
The place maintained is needed, and oneself the maintenance scheme needed is determined according to required；Type of being responsible for a task until it is completed maintenance scheme is directly to pass through user
The situation of reflection or the information of offer formulate the maintenance scheme of complete set, and are supplied to user.Wherein, type of being responsible for a task until it is completed maintains scheme
In, maintenance price y is according to the kilometer travelled in automobile last time service time to current service time this time interval
What number s and preset coefficient k=0.1 obtained, specially y=0.1 × s.And in servicing operations, needed replacing in automobile zero
Accessory, platform can be matched according to the total kilometres S of the vehicle of user, will not in addition add spare and accessory parts expense, thus reach
The effect of being responsible for a task until it is completed do not raised the price to accessory dosage.
To realize that user can be monitored and check to maintenance/maintenance process of automobile and shuttle process in real time, make
For a kind of more preferably technical solution, in maintenance process, server-side detects whether to receive the video monitoring sent by user terminal
Request is to send video request to end is repaired, user terminal is sent to by monitor video is repaired by server-side by repairing end；It is no
Then, server-side does not send video request to repairing end.During picking up, server-side is detected whether to receive and be sent by user terminal
Video monitoring request, be send video request to pick up end, by pick up end by server-side will pick up monitor video send
To user terminal；Otherwise, server-side do not send video request to pick up end.During vehicle is sent, server-side detects whether to receive
It is asked by the video monitoring that user terminal is sent, is to send video request to vehicle end is sent, by sending vehicle end that will send vehicle by server-side
Monitor video is sent to user terminal；Otherwise, server-side does not send video request to sending vehicle end.
And be to realize that the maintenance/maintenance process and shuttle process of automobile are monitored online and are checked, to ensure vapour
The quality of vehicle, provides better service to the user, as a kind of more preferably technical solution, in maintenance process, server-side inspection
The video monitoring request for whether receiving the transmission of product control end is surveyed, is to send video request to end is repaired, passes through clothes by repairing end
Being engaged in end will repair monitor video transmission highest grade control end；Otherwise, server-side does not send video request to repairing end.Picking up process
In, server-side detects whether to receive is asked by the video monitoring that product control end is sent, and is to send video request to picking up end, by
Monitor video transmission highest grade control end will be picked up by server-side by picking up end；Otherwise, server-side do not send video request to pick up end.
During vehicle is sent, server-side is detected whether to receive and be asked by the video monitoring that product control end is sent, and is to send video request
To vehicle end is sent, highest grade control end is sent by sending vehicle end that will pick up monitor video by server-side；Otherwise, server-side does not send video and asks
It asks to sending vehicle end.
During above-mentioned monitoring, the recording of video is all by respective end (repair end picks up and holds and send vehicle end)
What picture pick-up device was realized.
In addition, in other variant embodiments, server-side can also be added according to maintenance/maintenance program and maintenance store information
The matching process of accessory quotient is such as matched with 5 kilometers near maintenance factory of accessory quotient, the preferential accessory quotient for selecting part most neat
As order provider, per single most 2 accessory quotient, so as to solve the problems, such as the fittings supply of maintenance store.
Correspondingly, the above-mentioned intelligent Service method for being used for Motor Maintenance and repair can be realized the present invention also provides a kind of
For Motor Maintenance and repair intelligent service system, in the present embodiment, it is described for Motor Maintenance and repair intelligence
Service system is only made of customer platform, service platform and maintenance platform.The customer platform is used to perform any of the above-described institute
State in Motor Maintenance and the intelligent Service method of repair user terminal, pick up end and send the operation performed by vehicle end；Institute
Service platform is stated for performing the server-side described in any one of the above embodiments in Motor Maintenance and the intelligent Service method of repair
Performed operation；The maintenance platform is described in any one of the above embodiments for Motor Maintenance and repair for perform claim requirement
The operation performed by repair end in intelligent Service method.Therefore between the customer platform of the present invention, service platform and maintenance platform
Relationship and effect can be obtained from the intelligent Service method for Motor Maintenance and repair of the present invention, therefore do not go to live in the household of one's in-laws on getting married herein
It states.
In addition, in other variant embodiments, the present invention has it for Motor Maintenance and the intelligent service system of repair
Its realization method, in variant embodiment to include customer platform, service for Motor Maintenance and the intelligent service system of repair flat
Platform, maintenance platform and driver's platform.The customer platform is described in any one of the above embodiments for Motor Maintenance and repair for performing
Intelligent Service method in user terminal performed by operation；The service platform is used to perform described in any one of the above embodiments be used for
The operation performed by server-side in Motor Maintenance and the intelligent Service method of repair；The maintenance platform is used to perform above-mentioned
The operation performed by for the repair end in Motor Maintenance and the intelligent Service method of repair described in one；Driver's platform
It is described in any one of the above embodiments for picking up end and send vehicle end institute in Motor Maintenance and the intelligent Service method of repair for performing
The operation of execution.Similarly, in the variant embodiment, the pass between customer platform, service platform, maintenance platform and driver's platform
System and effect can be obtained from the intelligent Service method for Motor Maintenance and repair of the present invention, therefore also not repeated.
Relative to the prior art, intelligent Service method and system of the present invention for Motor Maintenance and repair pass through in user
Automobile when needing to be maintained or repairing, directly by asking online, maintenance store can establish maintenance/maintenance program, user
Matching driver picks up after confirming maintenance/maintenance program, send vehicle to maintenance store by driver so that user can stay indoors can be real
The maintenance or repair of existing automobile are not needed to wait for Motor Maintenance or repair in garage and waste a large amount of time, be provided to the user
The service of more convenient and timesaving.
Embodiment described above only expresses the several embodiments of the present invention, and description is more specific and detailed, but simultaneously
It cannot therefore be construed as limiting the scope of the patent.It should be pointed out that those of ordinary skill in the art are come
It says, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the protection of the present invention
Range.
Claims (10)
- It is 1. a kind of for Motor Maintenance and the intelligent Service method of repair, it is characterised in that：Include the following steps：S1：User terminal sends out maintenance/maintenance call to server-side；S2：Server-side needs the automobile information of the automobile of maintenance/repair according to maintenance/maintenance call acquisition, picks up place and connect The vehicle time, and detect whether comprising maintenance/maintenance program in the automobile information, it is to perform step S6, and terminated in repair Step S3, S4 and S7 are performed when receiving confirmation message successively, step S8 is performed when repair termination receives and cancels information；Otherwise according to Secondary execution step S3~S6, and step S7 is performed successively when repair termination receives confirmation message, receive cancellation in repair termination Step S8 is performed during information；S3：Server-side is according to automobile information and picks up place as current automobile matching maintenance store, obtains matched maintenance store information；S4：Automobile information is sent to the repair end of matched maintenance store by server-side；S5：Maintenance/maintenance program is established, and pass through server-side and push to user terminal in repair end according to automobile information；S6：User terminal shows the maintenance/maintenance program, and has detected whether to confirm instruction or cancelled instruction input；If any true Recognize instruction input, user terminal will confirm that information feeds back to repair end by server-side；If any instruction input is cancelled, user terminal passes through Server-side will cancel information and feed back to repair end；S7：Server-side picks up driver, and send and pick up place, pick up time and repair according to picking up place and pick up time match Point information will pick up driver information and feed back to user terminal to the end that picks up for picking up driver matched；End display is picked up to connect Vehicle place picks up time and maintenance store information, is picked up on time by picking up driver and is sent vehicle to maintenance store according to maintenance store information；S8：Current service terminates.
- It is 2. according to claim 1 for Motor Maintenance and the intelligent Service method of repair, it is characterised in that：It was repairing Cheng Zhong, server-side detects whether to receive is asked by the video monitoring that user terminal is sent, and is to send video request to repairing end, User terminal is sent to by monitor video is repaired by server-side by repairing end；Otherwise, server-side does not send video request to repair End；And/or server-side detects whether to receive the video monitoring request of product control end transmission, is to send video request to repair End will repair monitor video transmission highest grade control end by repairing end by server-side；Otherwise, server-side does not send video request to dimension Repair end；And/or during picking up, server-side is detected whether to receive and be asked by the video monitoring that user terminal is sent, and is to send out Send video request that will be picked up monitor video by server-side by picking up end to end is picked up and be sent to user terminal；Otherwise, server-side is not Send video request to pick up end；And/or server-side is detected whether to receive and be asked by the video monitoring that product control end is sent, and is Video request is then sent to end is picked up, monitor video transmission highest grade control end will be picked up by server-side by picking up end；Otherwise, it services End do not send video request to pick up end；And/or after sending vehicle to maintenance store, step is further included：It picks up end and shop information is sent to end is repaired by server-side, by tieing up End is repaiied to confirm and feed back to shop confirmation message to server-side；After server-side receives shop confirmation message, it is sent to shop notice and connects Fare list is to user terminal；Alternatively, in the step S7, after matching and picking up driver, server-side will pick up expense list at once It is sent to user terminal.
- It is 3. according to claim 2 for Motor Maintenance and the intelligent Service method of repair, it is characterised in that：Maintenance/dimension After the completion of repairing, step is further included：It repairs end and order completion notice is sent to user terminal by server-side；After user terminal receives order completion notice, feedback send the vehicle time and send vehicle place to server-side；Server-side the vehicle time and send vehicle place dispensing vehicle driver, and send maintenance store information, send the vehicle time and send vehicle according to sending Send vehicle driver's to send vehicle end, while vehicle driver information will be sent to feed back to user terminal to what is matched in place；Vehicle end is sent to show maintenance store information, send the vehicle time and send vehicle place, by sending vehicle driver on time by the good automobile of maintenance/repair Return to vehicle place.
- It is 4. according to claim 3 for Motor Maintenance and the intelligent Service method of repair, it is characterised in that：Sending vehicle mistake Cheng Zhong, server-side detects whether to receive is asked by the video monitoring that user terminal is sent, and is to send video request to sending vehicle end, By vehicle end is sent vehicle monitor video will to be sent to be sent to user terminal by server-side；Otherwise, server-side does not send video request to sending vehicle End；And/or server-side is detected whether to receive and be asked by the video monitoring that product control end is sent, and is to send video request to sending Che Duan sends highest grade control end by sending vehicle end that will pick up monitor video by server-side；Otherwise, server-side does not send video request extremely Send vehicle end；And/or after arrival send vehicle place, further include step：Vehicle end is sent to send arrival information to user terminal by server-side, by with Family end, which confirms and feeds back, arrives at confirmation message to server-side；After server-side receives arrival confirmation message, fare list is sent To user terminal；Alternatively, after matching and sending vehicle driver, server-side will send fare list to be sent to user terminal at once.
- 5. according to Claims 1 to 4 any one of them for Motor Maintenance and the intelligent Service method of repair, feature exists In：In maintenance/maintenance process, when automobile needs to increase maintenance/maintenance items, step is further included：It repairs end and new-added item order is sent to user terminal by server-side；User terminal shows the new-added item order, and has detected whether to confirm instruction or cancelled instruction input；It is defeated if any confirmation instruction Enter, user terminal will confirm that information feeds back to repair end by server-side；If any instruction input is cancelled, user terminal will by server-side Cancel information and feed back to repair end.
- It is 6. according to claim 5 for Motor Maintenance and the intelligent Service method of repair, it is characterised in that：The step In S3, following steps are specifically included：Server-side is that radius generation one takes location range to pick up place as the center of circle, pre-determined distance；The maintenance store database that server-side calling prestores, and obtain the maintenance store information in all ranges taken in the range of location；Often One maintenance store information includes maintenance store place, maintenance store star and maintenance store business hours；Server-side, which is calculated and recorded, picks up place and the distance of maintenance store in each range, generation range data library；And according to distance Database be calculated respectively automobile arrive to maintenance store in each range to the shop time；The business hours of shop time corresponding maintenance store are respectively arrived in server-side comparison, obtain comparison result, and tie according to comparing Screening obtains business maintenance store when to the shop time also in business to fruit in maintenance store out of all ranges；Server-side obtains the star of each business maintenance store, and passes through and range data library is called to obtain each business maintenance store and pick up ground The distance of point；And the comprehensive score of each business maintenance store is calculated according to the star and distance of each business maintenance store for server-side, And the highest business maintenance store of comprehensive score is selected, realize the matching of maintenance store.
- It is 7. according to claim 6 for Motor Maintenance and the intelligent Service method of repair, it is characterised in that：The step In S7, server-side picks up driver, and send and pick up place, pick up time and maintenace point according to picking up place and pick up time match Information to match pick up driver pick up end, specifically include following steps：Server-side is that radius generation one is chosen range to pick up place as the center of circle, pre-determined distance；Server-side calls driver's database of real-time update, and obtains the available free department of institute being in idle condition in the range of choosing Machine information；Server-side according to available free driver information obtain distance pick up place it is nearest pick up driver, realize for picking up driver Match.
- It is 8. according to claim 7 for Motor Maintenance and the intelligent Service method of repair, it is characterised in that：It is tieed up realizing After repairing shop and picking up the matching of driver, server-side is also transmitted to the shop scheduled time to repairing end；It is described to the shop scheduled time=when The preceding time+picking up road to take+join it is time-consuming+taken to shop；Wherein, current time is to pick up driver to set out the time picked up, It picks up road to take to pick up driver from departure place to the time for picking up place consuming, handing-over takes as client and picks up driver Time for being lost when joining automobile is taken to shop to pick up driver from the time for picking up place and being expended to maintenance store.
- It is 9. according to claim 1 for Motor Maintenance and the intelligent Service method of repair, it is characterised in that：It is real to repair end It is to pass through now to the foundation of maintenance/maintenance program：It repairs end and speedometer for automobile number is extracted according to automobile information, call the root to prestore According to maintenance/maintenance program, and being given birth to according to maintenance/maintenance program accordingly in guarantee/Maintenance plan of speedometer for automobile number setting Into maintenance/maintenance program；Alternatively, the automobile information includes guarantee/maintenance program, directly carried from automobile information by repairing end It goes bail for and repaiies/maintenance program, generate maintenance/maintenance program.
- It is 10. a kind of for Motor Maintenance and the intelligent service system of repair, it is characterised in that：Including customer platform, service platform, Maintenance platform and driver's platform；The customer platform require 1~9 any one of them for Motor Maintenance for perform claim and The operation performed by user terminal in the intelligent Service method of repair；The service platform is any for perform claim requirement 1~9 The operation performed by for the server-side in Motor Maintenance and the intelligent Service method of repair described in；The maintenance platform is used Repair end of 1~9 any one of them in Motor Maintenance and the intelligent Service method of repair is required to be held in perform claim Capable operation；Driver's platform requires 1~9 any one of them for Motor Maintenance and the intelligence of repair for perform claim The operation performed by vehicle end is held and sent to picking up in method of servicing；Alternatively, the intelligent service system for being used for Motor Maintenance and repair is only by customer platform, service platform and maintenance platform Composition；The customer platform requires 1~9 any one of them for Motor Maintenance and the intelligent Service of repair for perform claim User terminal in method picks up end and send the operation performed by vehicle end；The service platform requires 1~9 for perform claim The operation performed by for the server-side in Motor Maintenance and the intelligent Service method of repair described in one；The maintenance platform 1~9 any one of them is required for the repair end institute in Motor Maintenance and the intelligent Service method of repair for perform claim The operation of execution.
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Application publication date: 20180615 |
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