CN107392327A - Vehicle maintenance management method - Google Patents
Vehicle maintenance management method Download PDFInfo
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- CN107392327A CN107392327A CN201710630844.8A CN201710630844A CN107392327A CN 107392327 A CN107392327 A CN 107392327A CN 201710630844 A CN201710630844 A CN 201710630844A CN 107392327 A CN107392327 A CN 107392327A
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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Abstract
The invention discloses vehicle maintenance management method, comprise the following steps：Step 1, establish connection；Step 2, it is the vehicle match maintenance agency that closest satisfaction requires therewith according to matching strategy nearby；Step 3, the user's request acquisition tables that vehicle termination transmission comes are read, and the user's request acquisition tables are sent to maintenance terminal；Step 4, maintenance list is automatically generated according to user's request, and vehicle photo and maintenance are singly sent jointly into vehicle maintenance management platform after maintenance；Step 5, update the service record information including credit appraisal, average consumption and maintenance frequency content of vehicle termination；Step 6, service feedback table and this maintenance record are sent to vehicle termination；Step 7, vehicle termination send service feedback table to vehicle maintenance management platform；Renewal maintenance evaluation information；Step 8, the most project of maintenance frequency is labeled and enters row major push in maintenance service afterwards.
Description
Technical field
The present invention relates to remote vehicle maintenance management field, and in particular to a kind of vehicle maintenance management method.
Background technology
Vehicle maintenance management, refer to the maintenance management of vehicle, normally behave as the maintenance to vehicle, maintenance situation is carried out
Record management, it is a long process of automobile regular maintenance, carries out good vehicle maintenance management, contribute to user to be known from
The overall condition of oneself automobile, be more beneficial for auto repair point, depot can specific aim provide service.
Conventional truck maintenance management can only be by artificially collecting auto repair data, and artificial judgment auto repair and reparation are closed
Rationality, because artificial factor of judgment is too many, the accurate data source of neither one and rigorous data supervisory process, cause to supervise
It is not in place, the abnormal investigation that can not also collect evidence of data.Not only bad for the retrospect of the passing maintenance history to automobile, also it is unfavorable for
Maintenace point and the normal business activities of depot.Now, within quality guarantee period, each network of maintenance and repair, which has, largely gains depot's vehicle quality guarantee period by cheating
The phenomenon of interior maintenance expense, and existing vehicle maintenance management method can not accurately identify these violation vehicles, for maintenance
Point and depot bring greater loss.Therefore, extremely it is necessary to propose that one kind can accurately identify violation vehicle now, effectively prevents
The vehicle maintenance management method that insurance fraud occurs.
The content of the invention
, can not be accurate to solve existing vehicle maintenance management method the invention is intended to provide a kind of vehicle maintenance management method
The problem of really identifying and preventing the situation of insurance fraud from occurring.
Vehicle maintenance management method in this programme, comprises the following steps：
Step 1, establish the connection of vehicle termination and vehicle maintenance management platform；
Step 2, vehicle maintenance management platform read vehicle termination position, and vehicle maintenance management platform is according to regard near match
Strategy matches maintenance agency for vehicle termination；Vehicle maintenance management platform is used for gathering user's maintenance requirements to vehicle termination transmission
User's request acquisition tables, meanwhile, vehicle maintenance management platform sends the navigation position of the maintenance agency to vehicle；
Wherein, matching strategy comprises the following steps nearby：
Step a, read the use that is used for represent the vehicle termination user gradation of the vehicle termination in vehicle maintenance management platform
Family evaluating data；
Step b, vehicle maintenance management platform is using vehicle termination current location as the center of circle, using default initial distance as radius, reads
The maintenance agency evaluating data of all maintenance agencies in the regional extent is taken, selects and evaluates number with the user of the vehicle termination
The maintenance agency to match according to grade；
Step c, selected from the maintenance agency being selected apart from the immediate maintenance agency conduct in vehicle termination current location
The maintenance agency of this maintenance service is provided；
Step 3, vehicle maintenance management platform read the user's request for having write user's request exactly the collection that vehicle termination transmission comes
Table, and the user's request acquisition tables are sent to the maintenance terminal matched；
Step 4, maintenance terminal automatically generate maintenance list according to the user's request acquisition tables received；The work people of maintenance agency
The member's credit appraisal of addition to user on maintenance list after the completion of maintenance service, by vehicle photo and is commented by maintenance terminal
Maintenance after valency singly sends jointly to vehicle maintenance management platform；
Step 5, vehicle maintenance management platform repair the information on list according to reading, update user's evaluating data of vehicle termination
And mantenance data；
Step 6, vehicle maintenance management platform are filled in vehicle termination transmission for allowing user to carry out evaluation to this maintenance service
Service feedback table；
Step 7, user are evaluated this maintenance service of maintenance agency in service feedback table, and vehicle termination is to vehicle
Maintenance management platform sends the service feedback table filled in and evaluated；Vehicle maintenance management platform updates according to service feedback table
The maintenance agency evaluating data of maintenance terminal；
Step 8, this all maintenance record of the vehicle termination are carried out collating sort by vehicle maintenance management platform, by individual event
The most maintenance items of maintenance frequency is labeled and enters row major push in maintenance service afterwards.
Explanation of nouns：
Vehicle termination：Refer to and set installed in the microcomputer that can be connected with vehicle maintenance management platform of vehicle or other networks
It is standby.
Maintenance terminal：Refer to and be arranged in maintenance agency, the computer or other that can be connected with vehicle maintenance management platform
Networked devices.
Principle and effect：
When user needs repairing maintenance vehicle, pass through sign-on access vehicle maintenance management platform, vehicle maintenance management platform root
According to the navigation position for showing current vehicle position sent on vehicle termination, automatically according to matching strategy nearby, carried for the user
For the nearest vehicle maintenance organization to match with its vehicle and current consumption custom service is provided for it.
By sending user's request acquisition tables to vehicle termination, the demand of collection user this time maintenance service, it is easy to repair
Mechanism prepares in advance, co-ordination personnel and to automatically generate corresponding maintenance for the user's request acquisition tables single.
Maintenance will upload vehicle photo every time, make each maintenance record more directly perceived and have something to base on, effectively reduce dimension
Because recording unclear and caused dispute during repairing.
By collecting the service feedback table of user feedback, when renewal maintenance agency includes credit appraisal, average consumption, maintenance
Maintenance evaluation information including long, favorable comment degree and order number, the base of the maintenance agency in vehicle maintenance management platform can be improved
Plinth information, it is convenient to use the workover rig that be more accurately adapted to therewith for each user matching during matching strategy nearby below
Structure.
The most project of maintenance frequency is labeled by vehicle maintenance management platform and in maintenance service afterwards
Enter row major push, convenient when being repaired next time, the maintenance item that maintenace point and depot can often occur by checking the car
Mesh and vehicle trouble situation is estimated, emphasis checks the place more than those maintenance frequencies, convenient to detect vehicle in time
The present situation, it is easy to rapid-maintenance.
Each maintenance log of vehicle is passed through maintenance by the present invention with being aware that by vehicle maintenance management platform
Simple form formula sends into vehicle maintenance management platform and preserved, and is advantageous to make maintenance agency look into by logging in vehicle maintenance management platform
All maintenance records that the vehicle is occurred are ask, are avoided because auto repair data acquisition is imperfect, and can not accurately identify
And prevent the situation of insurance fraud from occurring, maintenace point and depot can be given to reduce cost, improve efficiency of operation.
Further, in step 4, when user's request is repairs in station, vehicle maintenance management platform sends in station and repaired
Single, staff carries out maintenance operations according to maintenance in station is single；Repaired in the station it is single only in staff to vehicle maintenance
After management platform uploads the front and rear contrast photo of the vehicle maintenance, list is repaired in the station to close.
When being repaired in station, staff directly according to repaired in station singly carry out maintenance can be, it is necessary to upload vehicle
Maintenance is front and rear repair after contrast photo after could complete the maintenance list, avoid staff from forgetting to take pictures and stay card.
Further, in step 4, when user's request is goes out to repair, vehicle maintenance management platform produces outgoing maintenance
It is single；Staff passes through mobile terminal and maintenance terminal network connection；Vehicle maintenance management platform passes through maintenance terminal to work
Navigation position where the mobile terminal of personnel sends vehicle termination and guides staff to go to；Staff is from workover rig
When structure leaves for vehicle termination, click has set out button to mobile terminal transmission starting signal, and record is outer automatically for mobile terminal
Go out track and mileage；Click on to have reached button and be sent to mobile terminal when staff reaches vehicle position and reach letter
Number.
Mobile terminal all connects with the terminal of maintenance agency with vehicle maintenance management platform, when staff is receiving
To after the outgoing maintenance list sent by maintenance agency, staff is by mobile terminal records follow in place to user institute is reached
Put（That is vehicle termination position）Time, movement locus moves mileage, and the convenient real-time collection to data of going out is convenient
Further optimize outer outbound path later.
Further, after staff reaches vehicle termination position, staff is according to the use on outgoing maintenance list
Family demand carries out vehicle maintenance；The outgoing maintenance is single only before staff uploads the vehicle maintenance to vehicle maintenance management platform
After contrasting photo afterwards, the outgoing maintenance list could close.
With maintenance in station, outgoing maintenance is also required to send in the vehicle photo that the maintenance of this maintenance is single and is repaired
Preserved to vehicle maintenance management platform, facilitate vehicle maintenance management platform to the record of service record information and perfect.
Further, when vehicle termination sends self-service maintenance service in step 1 to vehicle maintenance management platform asks,
Vehicle maintenance management platform provides self-service maintenance service by following strategy for vehicle termination：
Step d, vehicle maintenance management platform receive the self-service maintenance service request that vehicle termination is sent；
Step e, the staff of vehicle maintenance management platform random arrangement maintenance agency are entered by maintenance terminal and vehicle termination
Row video calling；
Step f, staff is sent by maintenance terminal to vehicle maintenance management platform to be used for applying for checking institute on vehicle termination
The authorized application table of information carrying breath；
Step g, the authorization message that vehicle maintenance management platform is used for allowing user to carry out authorization message confirmation to vehicle termination transmission
Confirmation form；
Step h, after vehicle termination confirms authorization message confirmation form, vehicle maintenance management platform mandate staff is by repairing eventually
All information of corresponding authority on vehicle termination are checked at end；
Step i, staff is by checking that all information on vehicle termination judge to show that vehicle problem and guides user to complete
Vehicle maintenance.
The self-service maintenance service provided by maintenance agency staff, it oneself can handle some simple maintenances and ask
Topic, comes to repair without staff, convenient emergency maintenance in the wild in case of emergency.
Further, when vehicle maintenance management platform provides self-service maintenance service to vehicle termination, in step d and step e
Between, vehicle maintenance management platform sends self-service maintenance service to a maintenance agency at random and asked, and the maintenance agency should in reception
Emergency maintenance list is automatically generated after self-service maintenance service request.
Vehicle termination sends self-service maintenance service to vehicle maintenance management platform and asked, and vehicle maintenance management platform will be handled
The task of maintenance service request is sent to any maintenance agency in system at random, and the maintenance agency when receiving the task then
Recorded by the emergency maintenance list automatically generated come the relevant information repaired to this, both eliminated ordi-nary maintenance one way sequence
On trouble, will not lose mantenance data because of emergency again.
Further, user's evaluating data includes user credit evaluation, average consumption and vehicle model.
User credit evaluation be each maintenance agency to user every time after maintenance is consumed consumer behavior evaluation.Averagely disappear
Expense is average consumption expense of the user of vehicle termination in vehicle maintenance management system, by this average consumption, is conveniently
User's matching is adapted to the horizontal maintenance agency of customer consumption.And evaluated by average consumption and user credit, vehicle maintenance management
Platform divide into user different grades, to carry out the Rapid matching of maintenance agency behind facilitating according to grade.And according to car
Model, then conveniently filter out the maintenance agency with the vehicle model maintenance service ability, to facilitate matching.
Further, maintenance agency evaluating data includes maintenance agency credit appraisal, average charge and vehicle model set；Dimension
Repairing data includes vehicle maintenance frequency and this maintenance record.
Maintenance agency credit appraisal is the average letter that all users make after enjoyment maintenance service every time to maintenance agency
With evaluation.Average charge refers to average paying price of the maintenance agency in vehicle maintenance management system, average by contrasting
Charge and average consumption, conveniently provide the user the maintenance agency of its suitable level of consumption.Equally, commented by maintenance agency credit
Valency and average charge can carry out each maintenance agency grade classification, and the maintenance agency and user in the range of same levels are excellent
Match selection is first carried out, the maintenance agency for conveniently providing the user its suitable consumption habit is serviced, and promotes dealing service
The benign cycle of both sides.And the vehicle model set in maintenance agency evaluating data refers to that the maintenance agency can provide maintenance
All vehicle models of service collect set, by reading vehicle model set, are apparent that the maintenance agency is
It is no to have the ability to carry out vehicle maintenance for the user.
Further, vehicle maintenance management platform sends this maintenance record to vehicle termination in step 6.
Facilitate user to carry out maintenance record to check and store, to check this maintenance service, and after achieving and being provided with
Inquiry.
Further, in step 8, this maintenance record includes maintenance items, and vehicle maintenance management platform is according to maintenance
Project is classified to this all maintenance record and counts the maintenance frequency of each maintenance items.
By the arrangement to this all maintenance record, classified according to maintenance items, can be by each vehicle termination
The number of each maintenance items counted.The most maintenance items of individual event maintenance frequency is possible to be exactly user because bad
Driving habit and caused by the habitual abrasion of automobile because it is difficult to change that some bad habits, which are, these habituation abrasions have can
User's all one's life can be followed, and the long-standing problem for the vehicle that the user uses just is particularly likely that these habituation abrasions, passes through
Vehicle maintenance management platform is labeled to these maintenance items and preferentially pushed, can conveniently after maintenance staff and
When recognize user's request and find out vehicle problem where, to improve maintenance efficiency.
Brief description of the drawings
Logic diagrams using system of the Fig. 1 by the embodiment of the present invention.
Fig. 2 is the flow chart of the embodiment of the present invention.
Embodiment
Below by embodiment, the present invention is further detailed explanation：
Reference in Figure of description includes：Vehicle maintenance management platform 1, vehicle termination 2, maintenance terminal 3.
Embodiment is substantially as shown in Figure 1：Vehicle maintenance management system includes the vehicle being arranged on each user's vehicle
Terminal 2（Vehicle termination 2 is with network transmission, information processing, video calling and monitors vehicle operation data ability in real time
Equipment combines, and can typically use the vehicle-mounted computer being connected on automobile and the microphone being connected with vehicle-mounted computer and camera group
The vehicle operation datas such as automobile fuel consumption, water temperature, oil mass, speed and single kilometer can be monitored in real time by having into, vehicle-mounted computer
Ability, this function of vehicle-mounted computer is to belong to prior art；Vehicle termination 2 can also be that any other has same capabilities
Smart machine combines）, installed in each maintenance agency（Including maintenace point and depot）Maintenance terminal 3（Maintenance terminal 3 be with
The equipment combination of network transmission, information processing and video call capability, can typically be connected with a computer and with computer
Camera and the electric equipment such as microphone set up and form）, and for passing through network with vehicle termination 2 and maintenance terminal 3 respectively
The vehicle maintenance management platform 1 of connection；In order to facilitate information sharing, vehicle maintenance management platform 1 is arranged on cloud server.
As shown in Fig. 2 vehicle maintenance management method, comprises the following steps：
Step 1, establish the connection of vehicle termination 2 and vehicle maintenance management platform 1；User name, password are used by prior art
（Including random cipher and password is set）Verification mode accesses vehicle maintenance management platform 1.
In step 1, when user according to the actual requirements（Maintenance agency can not be reached or be unwilling to reach maintenance agency）
Selection carries out self-service maintenance mode, and user sends self-service maintenance service by vehicle termination 2 to vehicle maintenance management platform 1 please
Ask, vehicle maintenance management platform 1 after the self-service maintenance service request that vehicle termination 2 sends is received by following strategy to
Vehicle termination 2 provides self-service maintenance service：
Step d, vehicle maintenance management platform 1 receive the self-service maintenance service request that vehicle termination 2 is sent.
Step e, the staff of the random arrangement maintenance agency of vehicle maintenance management platform 1 pass through maintenance terminal 3 and vehicle
Terminal 2 carries out video calling.
Step f, staff is sent by maintenance terminal 3 to vehicle maintenance management platform 1 to be used for applying checking vehicle end
The authorized application table of all information on end 2.
Step g, vehicle maintenance management platform 1 are made comprising mandate Shen after receiving authorized application table according to authorized application table
Please table all the elements authorization message confirmation form, vehicle maintenance management platform 1 to vehicle termination 2 send be used for allow user to be awarded
Weigh the authorization message confirmation form of validation of information；All include in authorized application table and authorization message confirmation form and have built up video and lead to
The vehicle termination 2 of words and the application of the two-sided information of maintenance terminal 3 and maintenance terminal 3 may have access to the power checked on vehicle termination 2
Limit option and access time section；By these information included on authorization message confirmation form, user can be made at a glance
Understand power and responsibility, fast and easy each other and carry out confirmation mandate, be also convenient for vehicle maintenance management platform 1 according to authorized application table and mandate
The information write exactly on validation of information table exercises supervision to both parties.
Step h, after vehicle termination 2 confirms authorization message confirmation form, vehicle maintenance management platform 1 authorizes staff to pass through
Maintenance terminal 3 checks all information of corresponding authority on vehicle termination 2；For example maintenance terminal is write exactly in authorization message confirmation form
3 applications access the engine work at present data on vehicle termination 2, in user after authority confirms（Validation testing can be
Reply the prior art manners such as the short message that platform is sent）, vehicle maintenance management platform 1 makes maintenance terminal 3 and vehicle termination 2 direct
Connection, and open maintenance terminal 3 accesses the part authority on vehicle termination 2 on engine work at present data monitoring, makes
Staff can remotely access information required on vehicle termination 2 by maintenance terminal 3, enable staff exactly
Where judging the car-mounted terminal the problem of automobile, staff remote guide user is facilitated to be repaired.
Step i, staff is by checking that all information on vehicle termination 2 judge to show that vehicle problem and guides user
Complete vehicle maintenance.
The self-service maintenance service provided by maintenance agency staff, it oneself can handle some simple maintenances and ask
Topic, comes to repair without staff, convenient emergency maintenance in the wild in case of emergency.
When vehicle maintenance management platform 1 provides self-service maintenance service to vehicle termination 2, between step d and step e,
Vehicle maintenance management platform 1 sends self-service maintenance service to a maintenance agency at random and asked, and this is self-service in reception for the maintenance agency
Emergency maintenance list is automatically generated after maintenance service request.
Vehicle termination 2 sends self-service maintenance service to vehicle maintenance management platform 1 and asked, and vehicle maintenance management platform 1 will
Any maintenance agency that the task that the maintenance service is asked is sent in system at random is handled, and the maintenance agency receives the task
Shi Ze is recorded by the emergency maintenance list automatically generated come the relevant information repaired to this, has both eliminated ordi-nary maintenance list
Trouble in program, it will not lose mantenance data because of emergency again.
Step 2, after vehicle termination 2 and vehicle maintenance management platform 1 establish network connection, vehicle maintenance management platform 1
Read the place longitude and latitude position of vehicle termination 2（Directly read by the longitude and latitude position where reading the vehicle on vehicle termination 2
The information）, vehicle maintenance management platform 1 is that vehicle termination 2 matches satisfaction closest therewith just according to matching strategy nearby
The maintenance agency of near match policy mandates；Vehicle maintenance management platform 1 is sent to vehicle termination 2 to be used for gathering user's maintenance requirements
The user's request acquisition tables that input is filled in for user, meanwhile, vehicle maintenance management platform 1 sends the maintenance agency to vehicle
Navigation position；Navigation position refers to comprising longitude and latitude signal and is easy to carry out the position for receiving rope navigation in navigation system, is existing
There is technology, sending navigation position is driven in a vehicle in order to facilitate user.
Wherein, matching strategy comprises the following steps nearby：
Step a, read the vehicle termination 2 in vehicle maintenance management platform 1 be used for represent the user gradation of vehicle termination 2
User's evaluating data；User's evaluating data specifically includes user credit evaluation, average consumption and vehicle model.
User credit evaluation be each maintenance agency to user every time after maintenance is consumed consumer behavior evaluation, such as and
When pay the bill, honesty and credibility do not occur insurance fraud situation etc..Average consumption is use of the vehicle maintenance management platform 1 according to vehicle termination 2
The average consumption expense that consumer record in maintenance agency of the family in vehicle maintenance management system is calculated automatically from, lead to
This average consumption is crossed, it is convenient to be adapted to the horizontal maintenance agency of customer consumption for user's matching.And pass through average consumption and user
Credit appraisal, vehicle maintenance management platform 1 divide into user different grades, to carry out workover rig according to grade behind facilitating
The Rapid matching of structure.And according to vehicle model, then the maintenance agency with the vehicle model maintenance service ability is conveniently filtered out,
To facilitate matching.
It can understand the average consumption behavior of the user of vehicle termination 2 all the time by reading user's evaluating data, and
Quantifying the user gradation to be formed according to these average consumption behaviors then can conveniently provide the user the service of corresponding consumption grade,
In order to the excellent pole user of excellent pole resource service, promote the benign cycle of consumption service.
Step b, vehicle maintenance management platform 1 is using the current location of vehicle termination 2 as the center of circle, using default initial distance as half
Footpath, the maintenance agency evaluating data of all maintenance agencies in the regional extent is read, finds out and is commented with the user of the vehicle termination 2
The maintenance agency that valence mumber matches according to rate range；Maintenance agency evaluating data includes maintenance agency credit appraisal, average charge
With vehicle model set.
Maintenance agency credit appraisal is the average letter that all users make after enjoyment maintenance service every time to maintenance agency
With evaluation, such as on-call maintenance, maintenance effect is good, according to maintenance regulation progress maintenance free, working attitude is good etc..Average charge
Refer to that the maintenance agency completes the average paying price collected after maintenance service in vehicle maintenance management system, it is flat by contrasting
Charge and average consumption, conveniently provide the user the maintenance agency of its suitable level of consumption.Equally, maintenance agency credit is passed through
Evaluation and average charge can carry out each maintenance agency grade classification, in the range of same levels（Refer to the multiple of same levels
Maintenance agency and multiple users, are matched in the range of this）Maintenance agency and user be it is preferential carry out match selection,
The maintenance agency for conveniently providing the user its suitable consumption habit is serviced, and promotes the benign cycle of dealing service both sides.And
Vehicle model set in maintenance agency evaluating data refers to that the maintenance agency can provide all vehicle types of maintenance service
Number collect set, by reading vehicle model set, be apparent that whether the maintenance agency has the ability for the user
Carry out vehicle maintenance.
Step c, selected from the maintenance agency being selected apart from the immediate maintenance agency in the current location of vehicle termination 2
As the maintenance agency for providing this maintenance service.
Step 3, vehicle maintenance management platform 1 read the user for having write user's request exactly that the transmission of vehicle termination 2 comes and needed
Acquisition tables are sought, and the user's request acquisition tables are sent to maintenance terminal 3.
Step 4, maintenance terminal 3 automatically generate maintenance list according to the user's request acquisition tables received；The work of maintenance agency
Make the personnel's credit appraisal of addition to user on maintenance list after the completion of maintenance service, before and after being repaired by maintenance terminal 3
Vehicle contrast photo and evaluation after maintenance singly send jointly to vehicle maintenance management platform 1.
When user's request is repaired for station is interior, vehicle maintenance management platform 1 sends maintenance list in station, and staff is according to station
Interior maintenance is single to carry out maintenance operations；List is repaired in the station and only uploads the car to vehicle maintenance management platform 1 in staff
After the front and rear contrast photo of maintenance, maintenance list could close at the station in.
When user's request is goes out to repair, vehicle maintenance management platform 1 produces outgoing maintenance list；Staff passes through shifting
Dynamic terminal（The mobile terminal is with the electronic equipment with the network connection of maintenance terminal 3 and homing capability, typically selects to have and leads
The mobile phone for network savvy of navigating）With the network connection of maintenance terminal 3；Vehicle maintenance management platform 1 passes through maintenance terminal 3 to work
Navigation position where the mobile terminal of personnel sends vehicle termination 2 and guides staff to go to；Staff is from maintenance
When mechanism leaves for vehicle termination 2, click on the button that set out and send starting signal to mobile terminal, mobile terminal records automatically
Outgoing track and mileage；Click on to have reached button and be sent to mobile terminal when staff reaches vehicle position and reach letter
Number.
When being repaired in station, staff directly according to repaired in station singly carry out maintenance can be, it is necessary to upload vehicle
The maintenance list could be completed after photo, avoids staff from forgetting to take pictures and stay card.
Mobile terminal all connects with the terminal of maintenance agency with vehicle maintenance management platform 1, when staff is connecing
After receiving the outgoing maintenance list sent by maintenance agency, staff is by mobile terminal records follow to where reaching user
Position（That is the position of vehicle termination 2）Time, movement locus, move mileage, the convenient real-time collection to data of going out, side
Just outer outbound path is further optimized after.
Because the mobile terminal that staff uses is usually with video calling and camera function, so sent out in path
When raw deviation, it can be contacted in time with maintenance terminal 3, facilitate maintenance terminal 3 various to what is occurred on current path
Situation is monitored, and instructs to assist staff correctly to tackle emergency situations in time.
After staff reaches the position of vehicle termination 2, staff is single according to actually detected and outgoing maintenance
On user's request carry out vehicle maintenance；The outgoing maintenance list only uploads the car in staff to vehicle maintenance management platform 1
After the front and rear contrast photo of maintenance, outgoing maintenance is single to close for this.
With maintenance in station, outgoing maintenance is also required to send in the vehicle photo that the maintenance of this maintenance is single and is repaired
Preserved to vehicle maintenance management platform 1, facilitate vehicle maintenance management platform 1 to the record of service record information and perfect.
Step 5, vehicle maintenance management platform 1 are commented according to the information read on maintenance list, the user of renewal vehicle termination 2
Valence mumber evidence and mantenance data；Wherein, mantenance data includes vehicle maintenance frequency and this maintenance record；Pass through vehicle maintenance frequency
Easily and intuitively judge that the user whether also within the scope of quality guarantee is free, avoids the situation of insurance fraud from occurring, pass through this maintenance
Record conveniently checks that passing each maintenance record can find all repair messages related to the car.
Step 6, vehicle maintenance management platform 1 is sent to vehicle termination 2 to be used for allowing user to comment this maintenance service
The service feedback table and this maintenance record that valency is filled in；By send maintenance record facilitate user carry out maintenance record check and
Storage, to check this maintenance service, and achieve be provided with after inquire about.
Step 7, user are evaluated this maintenance service of maintenance agency in service feedback table, vehicle termination 2 to
Vehicle maintenance management platform 1 sends the service feedback table filled in and evaluated；Vehicle maintenance management platform 1 is according to service feedback
Table updates the maintenance agency evaluating data of maintenance terminal 3；Evaluation content on service feedback table should be more than maintenance agency and evaluate
Data include item, and so as to the comprehensive collection to the true feedback information of user, the information on service feedback table is except maintenance agency
It can also include maintenance duration, favorable comment degree and order number etc. outside credit appraisal, average charge.
This all maintenance record of the vehicle termination 2 are carried out collating sort by step 8, vehicle maintenance management platform 1,
The most maintenance items of individual event maintenance frequency is labeled and enters row major push in maintenance service afterwards.
Here preferential push is prior art, be by some contents carry out display present when carry out prioritization so as to
The technology that viewing is either preferentially transmitted when some contents are transmitted.These prior arts have a variety of realization sides
Formula, such as by the weighted value that increases these information so that these information can be handled preferentially, or by being labeled
Priority treatment can be carried out after being identified in order to these information, these modes are all existing general technology means, at this
Repeated no more in text.
This maintenance record contains maintenance items, and maintenance items is referred to as maintenance objects, is to record for convenience
The keyword of maintenance content every time is distinguished, such as engine, front cover, bumper etc. can turn into maintenance items, by institute
There is the arrangement of this maintenance record, classified according to maintenance items, can be by each maintenance items of each vehicle termination 2
Number is counted.The most maintenance items of individual event maintenance frequency is possible to be exactly user because bad steering custom and caused by
The habitual abrasion of automobile, because some bad habits are to be difficult to change, these habituation abrasions are possible to that user's all one's life can be followed,
And the long-standing problem for the vehicle that the user uses just is particularly likely that these habituation abrasions, pass through vehicle maintenance management platform 1
These maintenance items are labeled and preferentially pushed, the staff that conveniently can be repaired later recognizes user's request in time
And find out vehicle problem place.
User remotely accesses vehicle termination 2 by licensing to the staff of maintenance agency, staff can be made to send out in time
The current produced problem of existing vehicle, can the remote self-help inspection whenever and wherever possible as 360, Tencent mobile phone manager checks mobile phone safe
Vehicle items overall target is looked into, and shares to maintenace point and Maintenance Engineer's progress remotely inspection and assessment, or even is carried out long-range
Task instruction, simple item in the past or energy item that is self-service and remotely solving is avoided to go to the trouble of maintenace point.
The whole transparent of service provider's maintenance is realized, authenticity is improved and maintenance service often walks car owner's perception of real-time, and
Evaluation of the car owner to maintenance service, reach the purpose improved service level indirectly with quality.
Driver can be found recently or according to necessarily making rule by oneself at way by positioning and GIS cognition technologies（Service Quality
Amount level etc.）The maintenance point for meeting to require, and the item such as One-key navigation or reservation are found, maintenance convenience is improved, especially carries
Quick rescue ability under high emergency.
Above-described is only embodiments of the invention, and the general knowledge such as known concrete structure and characteristic is not made herein in scheme
Excessive description, technical field that the present invention belongs to is all before one skilled in the art know the applying date or priority date
Ordinary technical knowledge, prior art all in the field can be known, and with using normal experiment hand before the date
The ability of section, one skilled in the art can improve and implement under the enlightenment that the application provides with reference to self-ability
This programme, some typical known features or known method should not implement the application as one skilled in the art
Obstacle.It should be pointed out that for those skilled in the art, without departing from the structure of the invention, it can also make
Go out several modifications and improvements, these should also be considered as the maintenance margin of the present invention, these effects implemented all without the influence present invention
Fruit and practical applicability.This application claims maintenance margin should be defined by the content of its claim, the tool in specification
The records such as body embodiment can be used for the content for explaining claim.
Claims (10)
1. vehicle maintenance management method, it is characterised in that：Comprise the following steps：
Step 1, establish the connection of vehicle termination and vehicle maintenance management platform；
Step 2, vehicle maintenance management platform read vehicle termination position, and vehicle maintenance management platform is according to regard near match
Strategy matches maintenance agency for vehicle termination；Vehicle maintenance management platform is used for gathering user's maintenance requirements to vehicle termination transmission
User's request acquisition tables, meanwhile, vehicle maintenance management platform sends the navigation position of the maintenance agency to vehicle；
Wherein, matching strategy comprises the following steps nearby：
Step a, read the use that is used for represent the vehicle termination user gradation of the vehicle termination in vehicle maintenance management platform
Family evaluating data；
Step b, vehicle maintenance management platform is using vehicle termination current location as the center of circle, using default initial distance as radius, reads
The maintenance agency evaluating data of all maintenance agencies in the regional extent is taken, selects and evaluates number with the user of the vehicle termination
The maintenance agency to match according to grade；
Step c, selected from the maintenance agency being selected apart from the immediate maintenance agency conduct in vehicle termination current location
The maintenance agency of this maintenance service is provided；
Step 3, vehicle maintenance management platform read the user's request for having write user's request exactly the collection that vehicle termination transmission comes
Table, and the user's request acquisition tables are sent to the maintenance terminal matched；
Step 4, maintenance terminal automatically generate maintenance list according to the user's request acquisition tables received；The work people of maintenance agency
The member's credit appraisal of addition to user on maintenance list after the completion of maintenance service, by vehicle photo and is commented by maintenance terminal
Maintenance after valency singly sends jointly to vehicle maintenance management platform；
Step 5, vehicle maintenance management platform repair the information on list according to reading, update user's evaluating data of vehicle termination
And mantenance data；
Step 6, vehicle maintenance management platform are filled in vehicle termination transmission for allowing user to carry out evaluation to this maintenance service
Service feedback table；
Step 7, user are evaluated this maintenance service of maintenance agency in service feedback table, and vehicle termination is to vehicle
Maintenance management platform sends the service feedback table filled in and evaluated；Vehicle maintenance management platform updates according to service feedback table
The maintenance agency evaluating data of maintenance terminal；
Step 8, this all maintenance record of the vehicle termination are carried out collating sort by vehicle maintenance management platform, by individual event
The most maintenance items of maintenance frequency is labeled and enters row major push in maintenance service afterwards.
2. vehicle maintenance management method according to claim 1, it is characterised in that：In step 4, when user's request is
When repairing in standing, it is single that vehicle maintenance management platform sends maintenance in station, and staff is singly maintained according to being repaired in station
Operation；List is repaired in the station only after photo is contrasted before and after staff uploads the vehicle maintenance to vehicle maintenance management platform,
List is repaired in the station to close.
3. vehicle maintenance management method according to claim 1, it is characterised in that：In step 4, when user's request is
During outgoing maintenance, it is single that vehicle maintenance management platform produces outgoing maintenance；Staff passes through mobile terminal and maintenance terminal network
Connection；The navigation bits that vehicle maintenance management platform is passed through where maintenance terminal sends vehicle termination to the mobile terminal of staff
Put and and guide staff to go to；Staff when leaving for vehicle termination from maintenance agency, click set out button to
Mobile terminal sends starting signal, and mobile terminal records outgoing track and mileage automatically；When staff reaches vehicle institute in place
Clicked on when putting and reached button to mobile terminal transmission arriving signal.
4. vehicle maintenance management method according to claim 3, it is characterised in that：Vehicle termination institute is reached in staff
Postpone in place, staff carries out vehicle maintenance according to the user's request on outgoing maintenance list；The outgoing maintenance list is only working
After personnel contrast photo before and after uploading the vehicle maintenance to vehicle maintenance management platform, the outgoing maintenance list could close.
5. vehicle maintenance management method according to claim 1, it is characterised in that：When vehicle termination in step 1 to car
When maintenance management platform sends self-service maintenance service request, vehicle maintenance management platform is carried by following strategy for vehicle termination
It is provided from helping maintenance service：
Step d, vehicle maintenance management platform receive the self-service maintenance service request that vehicle termination is sent；
Step e, the staff of vehicle maintenance management platform random arrangement maintenance agency are entered by maintenance terminal and vehicle termination
Row video calling；
Step f, staff is sent by maintenance terminal to vehicle maintenance management platform to be used for applying for checking institute on vehicle termination
The authorized application table of information carrying breath；
Step g, the authorization message that vehicle maintenance management platform is used for allowing user to carry out authorization message confirmation to vehicle termination transmission
Confirmation form；
Step h, after vehicle termination confirms authorization message confirmation form, vehicle maintenance management platform mandate staff is by repairing eventually
All information of corresponding authority on vehicle termination are checked at end；
Step i, staff is by checking that all information on vehicle termination judge to show that vehicle problem and guides user to complete
Vehicle maintenance.
6. vehicle maintenance management method according to claim 5, it is characterised in that：When vehicle maintenance management platform is to vehicle
When terminal provides self-service maintenance service, between step d and step e, vehicle maintenance management platform is sent out to a maintenance agency at random
Self-service maintenance service is sent to ask, the maintenance agency automatically generates emergency maintenance list after the self-service maintenance service request is received.
7. vehicle maintenance management method according to claim 1, it is characterised in that：User's evaluating data includes user
Credit appraisal, average consumption and vehicle model.
8. vehicle maintenance management method according to claim 1, it is characterised in that：Maintenance agency evaluating data includes maintenance
Mechanism credit appraisal, average charge and vehicle model set；Mantenance data includes vehicle maintenance frequency and this maintenance record.
9. vehicle maintenance management method according to claim 1, it is characterised in that：Vehicle maintenance management is put down in step 6
Platform sends this maintenance record to vehicle termination.
10. vehicle maintenance management method according to claim 1, it is characterised in that：In step 8, this maintenance record
Include maintenance items, vehicle maintenance management platform is classified to this all maintenance record according to maintenance items and counts every
The maintenance frequency of individual maintenance items.
Priority Applications (1)
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|---|---|---|---|
| CN201710630844.8A CN107392327A (en) | 2017-07-28 | 2017-07-28 | Vehicle maintenance management method |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710630844.8A CN107392327A (en) | 2017-07-28 | 2017-07-28 | Vehicle maintenance management method |
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| CN201710630844.8A Pending CN107392327A (en) | 2017-07-28 | 2017-07-28 | Vehicle maintenance management method |
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| CN108073992A (en) * | 2017-12-12 | 2018-05-25 | 北京好修科技有限公司 | A kind of information acquisition method and its equipment |
| CN108074040A (en) * | 2017-12-12 | 2018-05-25 | 北京好修科技有限公司 | A kind of information acquisition method and its equipment |
| CN108171344A (en) * | 2017-12-28 | 2018-06-15 | 深圳摩喀网络科技有限公司 | A kind of intelligent Service method and system for being used for Motor Maintenance and repair |
| CN108171337A (en) * | 2017-12-07 | 2018-06-15 | 中仁车汇科技发展（深圳）有限公司 | Vehicle maintenance emm message processing method and equipment and computer storage media |
| CN108197158A (en) * | 2017-12-12 | 2018-06-22 | 北京好修科技有限公司 | A kind of information acquisition method and its equipment |
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| CN108376289A (en) * | 2018-02-07 | 2018-08-07 | 安徽星网软件技术有限公司 | A kind of chain platform of vehicle service station Internet-based |
| CN108846451A (en) * | 2018-05-15 | 2018-11-20 | 南昌市微轲联信息技术有限公司 | Motor vehicle detecting service terminal |
| CN109035480A (en) * | 2018-08-09 | 2018-12-18 | 北京智行者科技有限公司 | A kind of report data generation method |
| CN110363307A (en) * | 2019-06-03 | 2019-10-22 | 阿里巴巴集团控股有限公司 | Auto repair maintenance establishment ranking method and device |
| CN110222852A (en) * | 2019-06-06 | 2019-09-10 | 真有两把刷子(北京)科技有限公司 | A kind of valuable packet product maintenance order management method and device |
| CN110348867A (en) * | 2019-07-16 | 2019-10-18 | 翼霸网络科技(上海)有限公司 | A kind of o2o system for market after truck |
| CN111489084A (en) * | 2020-04-08 | 2020-08-04 | 中储南京智慧物流科技有限公司 | Vehicle member derivative credit evaluation system and method under influence of multiple factors |
| CN113570089A (en) * | 2020-04-12 | 2021-10-29 | 上海诺州汽车技术服务有限公司 | Method and system for reserving automobile maintenance |
| CN113570090A (en) * | 2020-04-12 | 2021-10-29 | 上海诺州汽车技术服务有限公司 | Service system for automobile maintenance and repair platform |
| CN112256174A (en) * | 2020-10-20 | 2021-01-22 | 广州小鹏汽车科技有限公司 | Data processing method and device |
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