CN111047408A - Service order processing method and device, storage medium and electronic equipment - Google Patents
Service order processing method and device, storage medium and electronic equipment Download PDFInfo
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- CN111047408A CN111047408A CN201911285012.2A CN201911285012A CN111047408A CN 111047408 A CN111047408 A CN 111047408A CN 201911285012 A CN201911285012 A CN 201911285012A CN 111047408 A CN111047408 A CN 111047408A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/083—Network architectures or network communication protocols for network security for authentication of entities using passwords
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
Abstract
The disclosure provides a service order processing method, a service order processing device, a computer readable storage medium and electronic equipment, and relates to the technical field of computers. The service order processing method comprises the following steps: receiving reservation information sent by a first client side, and generating a home service order; sending the home service order to a second client; receiving a verification code and positioning information sent by the second client based on the home service order; verifying the verification code and the positioning information, and returning a verification result to the second client; and if the verification result is that the verification result is passed, sending the cost information of the home service order to the first client and/or the second client. The system and the method can realize automation and informatization processing of the whole process of home service, improve processing efficiency, guarantee service quality and improve consumer experience.
Description
Technical Field
The present disclosure relates to the field of computer technologies, and in particular, to a service order processing method, a service order processing apparatus, a computer-readable storage medium, and an electronic device.
Background
At present, the door-to-door service for installation or maintenance of electric appliances, furniture, water and electricity and the like is mostly realized by ordering and reserving on a platform, and a platform assigns specific service personnel to serve at the reserved time. In the process, information asymmetry may exist among a consumer, a service person and a platform, for example, the service person charges randomly on site, or the service person does not reach the site for service (for example, the person finds another person without qualification for replacement), and the like, which all adversely affect the service quality and reduce the experience of the consumer.
It is to be noted that the information disclosed in the above background section is only for enhancement of understanding of the background of the present disclosure, and thus may include information that does not constitute prior art known to those of ordinary skill in the art.
Disclosure of Invention
The present disclosure provides a service order processing method, a service order processing apparatus, a computer-readable storage medium, and an electronic device, thereby improving the quality of existing home services at least to some extent.
Additional features and advantages of the disclosure will be set forth in the detailed description which follows, or in part will be obvious from the description, or may be learned by practice of the disclosure.
According to a first aspect of the present disclosure, there is provided a service order processing method, including: receiving reservation information sent by a first client side, and generating a home service order; sending the home service order to a second client; receiving a verification code and positioning information sent by the second client based on the home service order; verifying the verification code and the positioning information, and returning a verification result to the second client; and if the verification result is that the verification result is passed, sending the cost information of the home service order to the first client and/or the second client.
Optionally, after generating the home service order, the method further includes: sending a service verification code to the first client; the verifying the verification code and the positioning information includes: checking whether the verification code sent by the second client side is consistent with the service verification code; if the verification code is consistent with the service verification code, the verification of the verification code is passed; and if the verification code is not consistent with the service verification code, the verification of the verification code is not passed.
Optionally, the verifying the verification code and the positioning information further includes: determining a service address from the home service order; checking whether the positioning information sent by the second client is within a preset range of the service address; if the positioning information is in the preset range, the positioning information is checked to pass; and if the positioning information is not in the preset range, the positioning information is not checked to be passed.
Optionally, the verifying the verification code and the positioning information includes: when the verification code and the positioning information are verified to pass, determining that the verification result is pass; and when at least one of the verification code and the positioning information is not verified, determining that the verification result is not verified.
Optionally, the sending the cost information of the home service order to the first client and/or the second client includes: and sending the expense voice information of the home service order to the second client, so that the expense voice information is automatically played when the second client receives the expense voice information.
Optionally, after sending the cost information of the home service order to the first client and/or the second client, the method further includes: receiving completion information sent by the second client, wherein the completion information comprises a service field picture and the current location of the second client; marking the home service order as processed.
Optionally, the method further includes: determining initial cost according to the service content of the home service order; when service content change information submitted by the second client is received, the service content change information is sent to the first client, and the first client is enabled to check the service content change information; and when receiving a message which is returned by the first client and passes the check of the service content change information, modifying the initial cost according to the service content change information to obtain the cost information of the home service order.
According to a second aspect of the present disclosure, there is provided a service order processing method including: receiving a home service order sent by a server, wherein the home service order is generated by the server according to reservation information sent by a first client; responding to a verification instruction input by a user, and sending positioning information and a verification code input by the user to the server; receiving a verification result which is returned by the server and relates to the positioning information and the verification code; and receiving and presenting the cost information of the home service order sent by the server.
Optionally, the receiving and presenting the cost information of the home service order sent by the server includes: receiving the fee voice information of the home service order sent by the server; and playing the fee voice information.
Optionally, before playing the fee voice message, the method further includes: and detecting the current volume, and if the current volume is smaller than the preset volume, adjusting the current volume to the preset volume.
Optionally, after receiving and presenting the fee information, the method further includes: and responding to a completion instruction input by a user, and sending completion information to the server, wherein the completion information comprises a service scene picture and a current location.
Optionally, the method further includes: responding to service content change information input by a user, sending the service content change information to the server, and enabling the server to modify the cost information according to the service content change information; and receiving the modified expense information sent by the server.
According to a third aspect of the present disclosure, there is provided a service order processing apparatus including: the order generation module is used for receiving reservation information sent by the first client and generating a home service order; the order sending module is used for sending the home service order to a second client; the verification information receiving module is used for receiving verification codes and positioning information which are sent by the second client based on the home service order; the verification module is used for verifying the verification code and the positioning information and returning a verification result to the second client; and the fee information sending module is used for sending the fee information of the home service order to the first client and/or the second client if the verification result is that the verification result is passed.
Optionally, the order generating module is further configured to send a service verification code to the first client after generating a home service order; the verification module is configured to verify whether the verification code sent by the second client is consistent with the service verification code: if the verification codes are consistent, the verification of the verification codes is passed; and if the verification codes are not consistent, the verification of the verification codes is not passed.
Optionally, the checking module is configured to determine a service address from the home service order, and check whether the positioning information sent by the second client is within a preset range of the service address: if the positioning information is in the preset range, the positioning information is checked to pass; and if the positioning information is not in the preset range, the positioning information is not checked to be passed.
Optionally, the verification module is further configured to determine that the verification result is passed when both the verification code and the positioning information are passed through the verification, and determine that the verification result is not passed when at least one of the verification code and the positioning information is not passed through the verification.
Optionally, the fee information sending module is configured to send the fee voice information of the home service order to the second client, so that the fee voice information is automatically played when the second client receives the fee voice information.
Optionally, the apparatus further comprises: and the completion processing module is used for receiving completion information sent by the second client, wherein the completion information comprises a service field picture and the current location of the second client, and the home service order is marked as processed.
Optionally, the apparatus further comprises: a fee information determination module that determines fee information for the home service order by performing the following method: determining initial cost according to the service content of the home service order; when service content change information submitted by the second client is received, the service content change information is sent to the first client, and the first client is enabled to check the service content change information; and when receiving a message which is returned by the first client and passes the check of the service content change information, modifying the initial cost according to the service content change information to obtain the cost information of the home service order.
According to a fourth aspect of the present disclosure, there is provided a service order processing apparatus including: the order information receiving module is used for receiving a home service order sent by a server, and the home service order is generated by the server according to reservation information sent by a first client; the verification information sending module is used for responding to a verification instruction input by a user and sending positioning information and a verification code input by the user to the server; the verification result receiving module is used for receiving the verification result which is returned by the server and related to the positioning information and the verification code; and the charge information receiving module is used for receiving and presenting the charge information of the home service order sent by the server.
Optionally, the fee information receiving module includes: the voice information receiving unit is used for receiving the fee voice information of the home service order sent by the server; and the voice information playing unit is used for playing the expense voice information.
Optionally, the voice information playing unit is further configured to detect a current volume before playing the fee voice information, and adjust the current volume to a preset volume if the current volume is smaller than the preset volume.
Optionally, the apparatus further comprises: and the completion information sending module is used for responding to a completion instruction input by a user and sending completion information to the server, wherein the completion information comprises a service site picture and current positioning.
Optionally, the apparatus further comprises: and the service content changing module is used for responding to service content changing information input by a user, sending the service content changing information to the server and enabling the server to modify the expense information according to the service content changing information. The expense information receiving module is also used for receiving the modified expense information sent by the server.
According to a fifth aspect of the present disclosure, there is provided a computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements any one of the service order processing methods described above.
According to a sixth aspect of the present disclosure, there is provided an electronic device comprising: a processor; and a memory for storing executable instructions of the processor; wherein the processor is configured to perform any of the service order processing methods described above via execution of the executable instructions.
The technical scheme of the disclosure has the following beneficial effects:
according to the service order processing method, the service order processing device, the computer readable storage medium and the electronic equipment, the server receives reservation information sent by the first client side and generates a home service order; after the service personnel are distributed, the order is sent to a second client of the service personnel; and the server checks the verification code and the positioning information and sends the expense information to the first client or the second client when the verification is passed. On one hand, automation and informatization processing of the whole process of the home service are realized, all links are executed based on data interaction between the server and the client, records are generated in a platform system, authenticity of information is guaranteed, and processing efficiency is improved. On the other hand, through the verification of the verification code and the positioning information, the service work of service personnel can be effectively monitored, so that the service quality is ensured, and the consumer experience is improved. On the other hand, the server determines and sends the cost information of the home service, so that effective management in the aspect of cost can be formed, the uniformity of the cost standard is ensured, and the condition that service personnel charge randomly on site is improved.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and together with the description, serve to explain the principles of the disclosure. It is to be understood that the drawings in the following description are merely exemplary of the disclosure, and that other drawings may be derived from those drawings by one of ordinary skill in the art without the exercise of inventive faculty.
FIG. 1 illustrates a system architecture diagram of a service platform in the exemplary embodiment;
FIG. 2 illustrates a flow chart of a service order processing method in the exemplary embodiment;
FIG. 3 illustrates a sub-flow diagram of a service order processing method in the exemplary embodiment;
FIG. 4 is a flow chart illustrating another method of service order processing in the exemplary embodiment;
FIG. 5 illustrates an interactive flow of service order processing in the present exemplary embodiment;
fig. 6 is a block diagram showing the structure of a service order processing apparatus in the present exemplary embodiment;
fig. 7 is a block diagram showing the structure of another service order processing apparatus in the present exemplary embodiment;
FIG. 8 illustrates a computer-readable storage medium for implementing the above-described method in the present exemplary embodiment;
fig. 9 shows an electronic device for implementing the above method in the present exemplary embodiment.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided to give a thorough understanding of embodiments of the disclosure. One skilled in the relevant art will recognize, however, that the subject matter of the present disclosure can be practiced without one or more of the specific details, or with other methods, components, devices, steps, and the like. In other instances, well-known technical solutions have not been shown or described in detail to avoid obscuring aspects of the present disclosure.
Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus their repetitive description will be omitted. Some of the block diagrams shown in the figures are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor devices and/or microcontroller devices.
The present exemplary embodiment provides a service platform, and fig. 1 shows a system architecture of the service platform. As shown in fig. 1, the service platform 100 may include: a server 110, a first client 120, and a second client 130. The first client 120 is a service staff client and is installed on a terminal used by a service staff; the second client 130 is a consumer client and is installed on a terminal used by a consumer; the first client 120 and the second client 130 have different functions and different user interfaces; the server 110 is deployed in the background and can perform data interaction with the first client 120 and the second client 130 through the network.
It should be noted that the number of components shown in fig. 1 is merely exemplary, and any number of first clients 120 or second clients 130 may be provided according to actual needs, and the server 110 may also be a server cluster formed by multiple devices.
The present exemplary embodiment provides a service order processing method, which may be executed by the server 110 described above. The method is described in detail below with reference to fig. 2. Referring to fig. 2, the service order processing method of the present embodiment may include the following steps S210 to S250:
step S210, receiving the reservation information sent by the first client, and generating a home service order.
When a consumer makes a reservation for a home service on a platform through a first client, reservation information is generated and sent to a server, and the reservation information can comprise time, address, name of the consumer, contact way, specific service content and the like of the reserved service. After receiving the reservation information, the server generates a corresponding home service order, where the home service order may include the reservation information, and may also include service information allocated by the platform, such as an order number, specific service time, service flow information, or service personnel information.
Step S220, sending the home service order to the second client.
The server can determine specific service personnel when generating the home service order, can also search nearby service personnel according to the service address and perform task allocation after generating the home service order, and can also allocate the service personnel to a lower-level service network point and assign the service personnel by the network point. In summary, after determining the service person, the server may send the home service order to the second client used by the service person, so that the service person obtains order information.
Step S230, receiving the verification code and the positioning information sent by the second client based on the home service order.
After the second client receives the home service order, the service personnel can perform home service according to the reserved time. When the service is carried out, the server needs a service worker to submit the verification code and the positioning information so as to verify whether the service worker is actually carried out on the ground.
The verification code may be sent to the first client by the server in advance, for example, after the server generates a home service order, the server sends the service verification code to the first client, and the service verification code may be sent in various manners such as short message, in-platform message, mail, and the like. When the service personnel is in home service, the service verification code is requested from the consumer, and the verification code is submitted to the server through the second client. The positioning information mainly comprises the current positioning of the second client, so that the server determines the current position of the service personnel to judge whether the service personnel really visit the server. Usually, the verification code and the positioning information can be submitted simultaneously, generally before a service worker arrives at a service address and starts service, verification is selected, the verification code is input in the second client, and the verification code and the current positioning information are sent to the server; of course, the verification code and the positioning information may not be submitted simultaneously, for example, after the service address is reached, the positioning information is sent first, and the verification code is submitted again in the service process. The present disclosure is not limited thereto.
Step S240, the verification code and the positioning information are verified, and the verification result is returned to the second client.
In an optional implementation manner, the server may check whether the verification code sent by the second client is consistent with the service verification code sent to the first client in advance, if so, check the verification code to be passed, and if not, check the verification code to be not passed.
In an optional implementation manner, the server may determine a service address from the home service order, and then verify whether the positioning information sent by the second client is within a preset range of the service address, where the preset range may be set as a 500m or 1km range around the service address according to an actual situation; if the positioning information is within the preset range, the positioning information is checked to pass; and if the positioning information is not in the preset range, the positioning information is not checked to be passed.
The verification code and the positioning information are equivalent to double verification. In an optional implementation mode, when the verification code and the positioning information are verified to pass, determining that the verification result is pass; and when at least one of the verification code and the positioning information is not verified, determining that the verification result is not passed. In other words, the service person needs to submit the correct verification code and should be located at the correct address, so that the server can determine that the service person is in the real home service state. If one check fails, the service state of the service personnel is judged to be abnormal, and the abnormal service state can be processed by the intervention of background management personnel, such as making a call with the service personnel or making a call with a consumer for verification, or adopting a mode of replying an order and the like.
The server may return the verification to the second client for notification to the attendant. If the verification result is that the verification result is passed, the service personnel can carry out subsequent service work; if the verification result is not passed, the reasons of the failed verification, such as verification failure of the verification code or positioning verification failure, can be sent at the same time, so that service personnel can select to re-verify according to the reasons of the failure.
And step S250, if the verification result is that the verification result is passed, sending the cost information of the home service order to the first client and/or the second client.
The fee information is determined by the server according to the service content of the home service order, and may include fees corresponding to each service content and total fees. The server determines and sends the charge information, so that the charging standard can be unified, and service personnel can be prevented from randomly charging on site.
In the present exemplary embodiment, the server transmits the fee information to at least one of the first client and the second client in a case where the verification of the second client is passed. For example: the server sends the cost information to the first client, and the consumer can directly complete payment in the first client without the intervention of service personnel in the payment process. Or the server sends the fee voice information of the home service order to the second client, so that the second client automatically plays the fee voice information when receiving the fee voice information, and a consumer on site can hear the fee voice information, which is equivalent to disclosing the fee; it is necessary to supplement that, when sending the fee voice information, the current volume of the second client may be detected, and if the current volume is smaller than the preset volume, the second client is notified to adjust the current volume to the preset volume, and then the fee voice information is sent, so as to prevent the situation that the fee voice information is too small and cannot be heard by the consumer. Or the server simultaneously sends the expense information to the first client and the second client, so that both the consumer and the service personnel can check the expense condition.
In an optional embodiment, the service order processing method may further include the steps of:
receiving completion information sent by a second client, wherein the completion information comprises a service field picture and the current location of the second client;
the home service order is marked as processed.
Wherein the service person may generally send completion information after completing the service job, including a picture of the service site to verify that the service job is completed, and the current location of the second client to verify that the service person is still at the service address. After receiving the completion information, the server can mark the home service order as processed; or checking the completion information, including checking the service site picture, checking the current location of the second client, and marking the home service order as processed when the checking is passed.
In consideration of the uncertainty of the service content in the home service process, for example, the required amount of consumables cannot be determined in advance, or some service obstacles exist on the site, so that the cost information determined in advance may be inaccurate. Based on this, in an alternative embodiment, as shown in fig. 3, the service order processing method may further include the following steps S310 to S330:
step S310, determining initial cost according to the service content of the home service order;
step S320, when receiving the service content change information submitted by the second client, sending the service content change information to the first client, and enabling the first client to check the service content change information;
step S330, when receiving the message that the check of the service content change information returned by the first client is passed, modifying the initial cost according to the service content change information to obtain the cost information of the home service order.
The customer selects the service content when the service is reserved, the server can calculate the initial cost according to the service content, and the parts which cannot be determined, such as the number of consumables and the like, can be set as default values to calculate the corresponding initial cost. In the process of the service personnel going to home, if the actual service content is deviated from the service content in the order, for example, more consumables are actually used, or service obstacles exist on the site, service items need to be added, and the like, the service personnel can submit service content change information in the second client. The service content change information may include detailed changes of service content, such as which service items are added, which original service items are deleted, changes of specific values in the service items, and the like. After receiving the service content change information, the server can send the service content change information to the first client, so that the consumer can check the information to prevent service personnel from tampering the service content unilaterally. If the consumer checks the information, the first client sends the information that the check is passed, the server confirms the authenticity of the service content change information after receiving the information, and the initial cost is modified according to the change information to obtain the actual cost information. Through the processing mode, service personnel can be further prevented from charging randomly on site.
The present exemplary embodiment provides another service order processing method, which can be executed by the second client 130. The method is described in detail below with reference to fig. 4. Referring to fig. 4, the service order processing method of the present embodiment may include the following steps S410 to S440:
step S410, receiving a door-to-door service order sent by a server;
step S420, responding to a verification instruction input by a user, and sending positioning information and a verification code input by the user to a server;
step S430, receiving a verification result returned by the server and related to the positioning information and the verification code;
and step S440, receiving and presenting the cost information of the home service order sent by the server.
The home service order is generated by the server according to the reservation information sent by the first client. The customer makes a reservation of the home service on the platform through the first client, the reservation information is sent to the server, the server generates a corresponding home service order and distributes the corresponding home service order to a specific service person, and then the home service order is sent to the second client of the service person. After the user of the second client, i.e. the service person, arrives at the service site, the user needs to perform verification on the system, i.e. input a verification instruction, e.g. click a verification option of the second client, and input a verification code pre-allocated by the server in the verification interface, and send the verification code together with the current positioning information of the second client to the server. And after the server verifies the positioning information and the verification code, returning a verification result to the second client. Typically, in case the check passes, the cost information of the home service order is subsequently sent to the second client. And the second client performs corresponding presentation after receiving the expense information.
In an optional implementation manner, step S440 may specifically include: receiving cost voice information of a home service order sent by a server; and playing the fee voice information. After receiving the fee voice message, the second client can trigger the automatic voice playing, so that the on-site consumer can hear the fee voice message, which is equivalent to showing the fee.
Furthermore, before the expense voice information is played, the current volume can be detected, and if the current volume is smaller than the preset volume, the current volume is adjusted to the preset volume so as to prevent the condition that the expense voice information cannot be heard by a consumer due to too small volume. The preset volume may be empirically set to an appropriate value.
In an alternative embodiment, after step S440, the following steps may be further performed:
and responding to a completion instruction input by a user, and sending completion information to a server, wherein the completion information comprises a service field picture and current positioning.
Wherein the service person may generally send completion information after completing the service job, including a picture of the service site to verify that the service job is completed, and the current location of the second client to verify that the service person is still at the service address. After receiving the completion information, the server can mark the home service order as processed; or checking the completion information, including checking the service site picture, checking the current location of the second client, and marking the home service order as processed when the checking is passed.
In an optional embodiment, the service order processing method may further include the steps of:
responding to the service content change information input by the user, sending the service content change information to the server, and enabling the server to modify the cost information according to the service content change information;
and receiving the modified expense information sent by the server.
Generally, when a consumer selects service contents when making a service reservation, the server may calculate initial cost information according to the service contents, and may set a default value for an indeterminate portion, such as the number of consumables, to calculate a corresponding initial cost. In the process of the service personnel visiting the door, if the actual service content and the service content in the order have deviation, the service personnel can submit the service content change information in the second client. The service content change information may include detailed changes of service content, such as which service items are added, which original service items are deleted, changes of specific values in the service items, and the like. And the server modifies the expense information according to the change information to obtain actual expense information and returns the actual expense information to the second client. Thereby preventing service personnel from being charged at random on site.
FIG. 5 illustrates an interactive flow of service order processing that may include:
the first client 120 first executes step S521: and reserving the door-to-door service and sending reservation information.
The server 110 executes step S511: receiving reservation information and generating a corresponding home service order; step S512 is executed again: service personnel are allocated for the order, and order information is sent to the second client 130 used by the service personnel.
Meanwhile, the server 110 may perform step S513: generating a service verification code for the order, and sending the service verification code to the first client 120; the first client 120 performs step S522: a service authentication code is received.
The second client 130 performs step S531: receiving a home service order; when the service person arrives at the service site, the step S532 may be performed by the second client 130: confirming the door, and initiating card punching verification; and performs step S533: and sending the verification code and the positioning information.
After receiving the verification code and the positioning information sent by the second client 130, the server 110 first performs step S514: judging whether the positioning information is in a preset range of a service address; if not, the second client 130 is notified that the verification fails, and if so, the step S515 is continuously executed: judging whether the verification code is correct or not; if not, the second client 130 is informed that the verification is not passed, and if yes, the second client 130 is informed that the verification is passed.
In case the check passes, the server 110 may continue to perform step S516: determining cost information according to the service content and sending the cost information to the second client 130; the second client 130 performs step S534: receiving the fee voice message, then executing step S535: the fee voice information is automatically played, so that the on-site consumer can hear the fee voice information.
When the service person completes the service work, the step S536 may be executed by the second client 130: transmitting completion information; the server 110 executes step S517: receiving completion information, marking the home service order as processed, and then notifying the first client 120; the first client 120 performs step S523: a completion notification is received. Thereby completing the entire flow of service order processing.
In summary, in the service order processing method according to the exemplary embodiment, on one hand, automation and information processing of the entire home service process are realized, so that all links are executed based on data interaction between the server and the client, records are generated in the platform system, authenticity of information is guaranteed, and processing efficiency is improved. On the other hand, through the verification of the verification code and the positioning information, the service work of service personnel can be effectively monitored, so that the service quality is ensured, and the consumer experience is improved. On the other hand, the server determines and sends the cost information of the home service, so that effective management in the aspect of cost can be formed, the uniformity of the cost standard is ensured, and the condition that service personnel charge randomly on site is improved.
Exemplary embodiments of the present disclosure also provide a service order processing apparatus, which may be configured with the server 110 shown in fig. 1. As shown in fig. 6, the service order processing apparatus 600 may include:
the order generation module 610 is configured to receive reservation information sent by a first client and generate a home service order;
an order sending module 620, configured to send the home service order to the second client;
the verification information receiving module 630 is configured to receive the verification code and the positioning information sent by the second client based on the home service order;
the checking module 640 is configured to check the verification code and the positioning information, and return a checking result to the second client;
and a fee information sending module 650, configured to send the fee information of the home service order to the first client and/or the second client if the verification result is that the verification result is passed.
In an optional embodiment, the order generation module 610 is further configured to send the service verification code to the first client after the home service order is generated. The checking module 640 is configured to check whether the verification code sent by the second client is consistent with the service verification code: if the verification codes are consistent, the verification of the verification codes is passed; if not, the verification of the verification code is not passed.
In an optional implementation manner, the checking module 640 is configured to determine a service address from the home service order, and check whether the positioning information sent by the second client is within a preset range of the service address: if the positioning information is within the preset range, the positioning information is checked to pass; and if the positioning information is not in the preset range, the positioning information is not checked to be passed.
In an alternative embodiment, the checking module 640 is further configured to determine that the checking result is passed when both the verification code and the positioning information are checked, and determine that the checking result is not passed when at least one of the verification code and the positioning information is not checked.
In an optional implementation manner, the fee information sending module 650 is configured to send the fee voice information of the home service order to the second client, so that the fee voice information is automatically played when the second client receives the fee voice information.
In an optional embodiment, the service order processing apparatus 600 may further include: and the completion processing module is used for receiving completion information sent by the second client, wherein the completion information comprises a service field picture and the current location of the second client, and the home service order is marked as processed.
In an optional embodiment, the service order processing apparatus 600 may further include: and a fee information determination module. The cost information determination module determines the cost information for the home service order by performing the method steps shown in FIG. 3:
step S310, determining initial cost according to the service content of the home service order;
step S320, when receiving the service content change information submitted by the second client, sending the service content change information to the first client, and enabling the first client to check the service content change information;
step S330, when receiving the message that the check of the service content change information returned by the first client is passed, modifying the initial cost according to the service content change information to obtain the cost information of the home service order.
The exemplary embodiment of the present disclosure also provides another service order processing apparatus, which may be configured at the second client 130 shown in fig. 1. As shown in fig. 7, the service order processing apparatus 700 may include:
an order information receiving module 710, configured to receive a home service order sent by a server, where the home service order is generated by the server according to reservation information sent by a first client;
the verification information sending module 720 is configured to send, in response to a verification instruction input by the user, the positioning information and the verification code input by the user to the server;
a verification result receiving module 730, configured to receive a verification result that is returned by the server and related to the positioning information and the verification code;
and the fee information receiving module 740 is configured to receive and present the fee information of the home service order sent by the server.
In an alternative embodiment, the fee information receiving module 740 may include: the voice information receiving unit is used for receiving the fee voice information of the home service order sent by the server; and the voice information playing unit is used for playing the fee voice information.
In an optional implementation manner, the voice information playing unit is further configured to detect a current volume before playing the fee voice information, and adjust the current volume to a preset volume if the current volume is less than a preset volume.
In an alternative embodiment, the service order processing apparatus 700 may further include: and the completion information sending module is used for responding to a completion instruction input by a user and sending completion information to the server, wherein the completion information comprises a service field picture and current positioning.
In an alternative embodiment, the service order processing apparatus 700 may further include: and the service content changing module is used for responding to the service content changing information input by the user, sending the service content changing information to the server and enabling the server to modify the cost information according to the service content changing information. The expense information receiving module is also used for receiving the modified expense information sent by the server.
In the service order processing apparatus 600 and the service order processing apparatus 700, the specific details of each module/unit have been described in detail in the method section embodiment, and details that are not disclosed may refer to the method section embodiment contents, and thus are not described again.
As will be appreciated by one skilled in the art, aspects of the present disclosure may be embodied as a system, method or program product. Accordingly, various aspects of the present disclosure may be embodied in the form of: an entirely hardware embodiment, an entirely software embodiment (including firmware, microcode, etc.) or an embodiment combining hardware and software aspects that may all generally be referred to herein as a "circuit," module "or" system.
Exemplary embodiments of the present disclosure also provide a computer-readable storage medium having stored thereon a program product capable of implementing the above-described method of the present specification. In some possible embodiments, various aspects of the disclosure may also be implemented in the form of a program product comprising program code for causing an electronic device to perform the steps according to various exemplary embodiments of the disclosure described in the above-mentioned "exemplary methods" section of this specification, when the program product is run on the electronic device.
Referring to fig. 8, a program product 800 for implementing the above method according to an exemplary embodiment of the present disclosure is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on an electronic device, such as a personal computer. However, the program product of the present disclosure is not limited thereto, and in this document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
A computer readable signal medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable signal medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
The exemplary embodiment of the present disclosure also provides an electronic device, which may be the server 110 or the second client 130 in fig. 1, capable of implementing the above method. An electronic device 900 according to this exemplary embodiment of the present disclosure is described below with reference to fig. 9. The electronic device 900 shown in fig. 9 is only an example and should not bring any limitations to the functionality or scope of use of the embodiments of the present disclosure.
As shown in fig. 9, electronic device 900 may take the form of a general purpose computing device. Components of electronic device 900 may include, but are not limited to: at least one processing unit 910, at least one memory unit 920, a bus 930 that connects the various system components (including the memory unit 920 and the processing unit 910), and a display unit 940.
The storage unit 920 stores program code, which may be executed by the processing unit 910, so that the processing unit 910 performs the steps according to various exemplary embodiments of the present disclosure described in the above-mentioned "exemplary method" section of this specification. For example, processing unit 910 may perform any one or more of the method steps shown in fig. 2, 3, 4, or 5.
The storage unit 920 may include readable media in the form of volatile memory units, such as a random access memory unit (RAM)921 and/or a cache memory unit 922, and may further include a read only memory unit (ROM) 923.
The electronic device 900 may also communicate with one or more external devices 1000 (e.g., keyboard, pointing device, bluetooth device, etc.), with one or more devices that enable a user to interact with the electronic device 900, and/or with any devices (e.g., router, modem, etc.) that enable the electronic device 900 to communicate with one or more other computing devices. Such communication may occur via input/output (I/O) interface 950. Also, the electronic device 900 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN) and/or a public network, such as the Internet) via the network adapter 960. As shown, the network adapter 960 communicates with the other modules of the electronic device 900 via the bus 930. It should be appreciated that although not shown, other hardware and/or software modules may be used in conjunction with the electronic device 900, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiments of the present disclosure may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which may be a personal computer, a server, a terminal device, or a network device, etc.) to execute the method according to the exemplary embodiments of the present disclosure.
Furthermore, the above-described figures are merely schematic illustrations of processes included in methods according to exemplary embodiments of the present disclosure, and are not intended to be limiting. It will be readily understood that the processes shown in the above figures are not intended to indicate or limit the chronological order of the processes. In addition, it is also readily understood that these processes may be performed synchronously or asynchronously, e.g., in multiple modules.
It should be noted that although in the above detailed description several modules or units of the device for action execution are mentioned, such a division is not mandatory. Indeed, the features and functions of two or more modules or units described above may be embodied in one module or unit, according to exemplary embodiments of the present disclosure. Conversely, the features and functions of one module or unit described above may be further divided into embodiments by a plurality of modules or units.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This application is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is to be limited only by the terms of the appended claims.
Claims (16)
1. A service order processing method, comprising:
receiving reservation information sent by a first client side, and generating a home service order;
sending the home service order to a second client;
receiving a verification code and positioning information sent by the second client based on the home service order;
verifying the verification code and the positioning information, and returning a verification result to the second client;
and if the verification result is that the verification result is passed, sending the cost information of the home service order to the first client and/or the second client.
2. The method of claim 1, wherein after generating the home service order, the method further comprises:
sending a service verification code to the first client;
the verifying the verification code and the positioning information includes:
checking whether the verification code sent by the second client side is consistent with the service verification code;
if the verification code is consistent with the service verification code, the verification of the verification code is passed;
and if the verification code is not consistent with the service verification code, the verification of the verification code is not passed.
3. The method of claim 1, wherein the verifying the verification code and the positioning information further comprises:
determining a service address from the home service order;
checking whether the positioning information sent by the second client is within a preset range of the service address;
if the positioning information is in the preset range, the positioning information is checked to pass;
and if the positioning information is not in the preset range, the positioning information is not checked to be passed.
4. The method according to any one of claims 1 to 3, wherein said verifying said verification code and said positioning information comprises:
when the verification code and the positioning information are verified to pass, determining that the verification result is pass;
and when at least one of the verification code and the positioning information is not verified, determining that the verification result is not verified.
5. The method of claim 1, wherein sending cost information for the door service order to the first client and/or the second client comprises:
and sending the expense voice information of the home service order to the second client, so that the expense voice information is automatically played when the second client receives the expense voice information.
6. The method of claim 1, wherein after sending cost information for the door service order to the first client and/or the second client, the method further comprises:
receiving completion information sent by the second client, wherein the completion information comprises a service field picture and the current location of the second client;
marking the home service order as processed.
7. The method of claim 1, further comprising:
determining initial cost according to the service content of the home service order;
when service content change information submitted by the second client is received, the service content change information is sent to the first client, and the first client is enabled to check the service content change information;
and when receiving a message which is returned by the first client and passes the check of the service content change information, modifying the initial cost according to the service content change information to obtain the cost information of the home service order.
8. A service order processing method, comprising:
receiving a home service order sent by a server, wherein the home service order is generated by the server according to reservation information sent by a first client;
responding to a verification instruction input by a user, and sending positioning information and a verification code input by the user to the server;
receiving a verification result which is returned by the server and relates to the positioning information and the verification code;
and receiving and presenting the cost information of the home service order sent by the server.
9. The method of claim 8, wherein receiving and presenting cost information for the home service order sent by the server comprises:
receiving the fee voice information of the home service order sent by the server;
and playing the fee voice information.
10. The method of claim 9, wherein prior to playing the fee voice message, the method further comprises:
and detecting the current volume, and if the current volume is smaller than the preset volume, adjusting the current volume to the preset volume.
11. The method of claim 8, wherein after receiving and presenting the cost information, the method further comprises:
and responding to a completion instruction input by a user, and sending completion information to the server, wherein the completion information comprises a service scene picture and a current location.
12. The method of claim 8, further comprising:
responding to service content change information input by a user, sending the service content change information to the server, and enabling the server to modify the cost information according to the service content change information;
and receiving the modified expense information sent by the server.
13. A service order processing apparatus, comprising:
the order generation module is used for receiving reservation information sent by the first client and generating a home service order;
the order sending module is used for sending the home service order to a second client;
the verification information receiving module is used for receiving verification codes and positioning information which are sent by the second client based on the home service order;
the verification module is used for verifying the verification code and the positioning information and returning a verification result to the second client;
and the fee information sending module is used for sending the fee information of the home service order to the first client and/or the second client if the verification result is that the verification result is passed.
14. A service order processing apparatus, comprising:
the order information receiving module is used for receiving a home service order sent by a server, and the home service order is generated by the server according to reservation information sent by a first client;
the verification information sending module is used for responding to a verification instruction input by a user and sending positioning information and a verification code input by the user to the server;
the verification result receiving module is used for receiving the verification result which is returned by the server and related to the positioning information and the verification code;
and the charge information receiving module is used for receiving and presenting the charge information of the home service order sent by the server.
15. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the method of any one of claims 1 to 12.
16. An electronic device, comprising:
a processor; and
a memory for storing executable instructions of the processor;
wherein the processor is configured to perform the method of any of claims 1 to 12 via execution of the executable instructions.
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| CN201911285012.2A CN111047408A (en) | 2019-12-13 | 2019-12-13 | Service order processing method and device, storage medium and electronic equipment |
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| CN201911285012.2A CN111047408A (en) | 2019-12-13 | 2019-12-13 | Service order processing method and device, storage medium and electronic equipment |
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