CN112116115A - Management system of dining information - Google Patents
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- CN112116115A CN112116115A CN202010985983.4A CN202010985983A CN112116115A CN 112116115 A CN112116115 A CN 112116115A CN 202010985983 A CN202010985983 A CN 202010985983A CN 112116115 A CN112116115 A CN 112116115A
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- 238000007726 management method Methods 0.000 claims description 50
- 235000012054 meals Nutrition 0.000 claims description 14
- 238000012545 processing Methods 0.000 claims description 9
- 238000011156 evaluation Methods 0.000 claims description 6
- 238000000034 method Methods 0.000 claims description 4
- 238000012550 audit Methods 0.000 claims description 3
- 238000012937 correction Methods 0.000 claims description 3
- 238000012423 maintenance Methods 0.000 claims description 3
- 235000013305 food Nutrition 0.000 abstract description 13
- 230000001502 supplementing effect Effects 0.000 description 5
- 235000013361 beverage Nutrition 0.000 description 3
- 238000004891 communication Methods 0.000 description 3
- 238000012544 monitoring process Methods 0.000 description 2
- 238000010586 diagram Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000005538 encapsulation Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 239000013589 supplement Substances 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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Abstract
The invention discloses a management system of dining information, which comprises a customer operation terminal, a platform, a data server, a chef intelligent terminal and a merchant intelligent terminal, wherein the customer is connected with the merchant through the data server; the client transmits information to the data server through the platform, the platform works based on the data server, the client operation terminal is connected with the data server, and the merchant intelligent terminal is connected with the data server; and the chef intelligent terminal is connected with the data server. The management system has the advantages that the management system can effectively and comprehensively arrange the contact among the user, the cook and the merchant, so that the food ordering is based on step, and certain guarantee is provided for the user and the merchant.
Description
Technical Field
The invention relates to the technical field of network application, in particular to a management system of dining information.
Background
At present, an online booking management system exists in China, high-quality catering, entertainment and consumption information can be provided for people, and users can realize online booking service only by informing merchants of dining and entertainment requirements through networks or telephones and the like; however, the existing online booking management system usually performs manual supervision, which is equivalent to manual customer service, and after receiving the meal ordering information, it informs a user that the meal is needed to be ordered through an internal communication mode, and the manager and the kitchen of the subsequent restaurant cannot know detailed information, and besides, the existing merchant usually cannot set a floor and a dining table/room arrangement space on the management platform by himself as required, and cannot control and analyze the booking condition, which easily causes a series of losses (for example, the customer orders but does not arrive at the restaurant for meal);
in view of the above, there is a need for an improved dining management system that can accommodate the needs of customers and restaurants.
Disclosure of Invention
Because the existing online reservation management system usually contacts the restaurant online to order food, after the restaurant receives a food ordering message, the restaurant informs the user that the food is required to be ordered through an internal communication mode, and the manager and the kitchen of the follow-up restaurant cannot know detailed information, in addition, the existing merchant usually cannot set a floor and a dining table/room arrangement space on a management platform by himself as required, and cannot control and analyze the reservation condition, so that a series of losses are easily generated (for example, the customer orders the food but does not arrive at the restaurant to have the food); therefore, the management system is perfected on the basis of the prior art, and the monitoring function can be simultaneously played for restaurants and users.
The technical scheme of the invention is that the management system of the dining information comprises a customer operation terminal, a platform, a data server, a chef intelligent terminal and a merchant intelligent terminal, wherein the customer is connected with the merchant through the data server in a network manner; the client transmits information to the data server through the platform, the platform works based on the data server, the client operation terminal is connected with the data server, and the merchant intelligent terminal is connected with the data server; the intelligent cook terminal is connected with the data server; the working process comprises the following steps:
(1) firstly, selecting a dining merchant by a client operation terminal, then selecting a dining area by the client, selecting a chef, selecting dining time, selecting dishes, selecting a dining mode and setting the number of tables;
(2) the data server transmits the meal information to the intelligent terminal of the chef, the intelligent terminal of the chef determines whether to accept the appointment or not, the information is fed back to the intelligent terminal of the merchant, and the intelligent terminal of the merchant feeds back the information to the data server and the platform;
(3) the client receives the information fed back by the merchant, and the client pays the order through the platform after the successful reservation is fed back;
(4) the merchant executes offline for preparing the dish;
(5) the customer attends the appointment, has a meal, pays, evaluates the meal and confirms the completion of the order;
(6) and the merchant confirms that the information is fed back to the platform, and the platform confirms that the order returns the rent.
Further supplementing the scheme, the dining mode in the step (1) comprises half pack and full pack.
Further supplementing the scheme, after the dining information is fed back to the intelligent terminal of the cook, the intelligent terminal of the cook comprises the following steps:
(1) selecting a merchant;
(2) selecting service content;
(3) whether a platform customer order exists or not;
(4) selecting a customer order;
(5) performing offline;
(6) and completing the order of the cook.
Further supplementing the scheme, when the intelligent terminal of the chef confirms that no customer order is available, the platform pays an order to the chef.
Further supplementing the scheme, every year, the merchants have association personnel to supervise the scheme.
The scheme is further supplemented, and the content of supervision of the association staff comprises chef level setting, chef management, dish composition management, meal register check, source tracing register check, register without register, register with register error correction content, audit of regional merchants and evaluation.
The platform further supplements the scheme, and comprises system management, order management, evaluation processing, a report center and a financial center.
The scheme is further supplemented, and the system management comprises angle management, user management and area maintenance.
The scheme is further supplemented, and the order processing comprises the steps of processing of an order which is not reserved, order taking and order dispute receiving.
The scheme is further supplemented, and the financial center comprises reservation order viewing, account checking and settlement, account checking management and a merchant payable table.
The management system has the advantages that the management system can effectively and comprehensively arrange the contact among the user, the cook and the merchant, so that the food ordering is based on step, a certain guarantee is provided for the user and the merchant, when the merchant refuses to accept the reservation, the platform actively mediates the relationship between the user and the merchant, the dining is promoted to the maximum extent, and the effect is good; the user is reserved for ordering food, a certain rent needs to be paid, certain loss caused by non-appointment of the user in the follow-up process is prevented, and the guarantee is good; and the merchant can regularly have association personnel to supervise, so that the dining quality of the user can be protected to a greater extent, the user can be restrained mutually, and the user can eat better.
Drawings
FIG. 1 is a schematic illustration of the dining flow of the present invention;
FIG. 2 is a schematic diagram of the chef service workflow of the present invention;
Detailed Description
Because the existing online reservation management system usually contacts the restaurant online to order food, after the restaurant receives a food ordering message, the restaurant informs the user that the food is required to be ordered through an internal communication mode, and the manager and the kitchen of the follow-up restaurant cannot know detailed information, in addition, the existing merchant usually cannot set a floor and a dining table/room arrangement space on a management platform by himself as required, and cannot control and analyze the reservation condition, so that a series of losses are easily generated (for example, the customer orders the food but does not arrive at the restaurant to have the food); therefore, the management system is perfected on the basis of the prior art, and the monitoring function can be simultaneously played for restaurants and users.
In order to make the technical solution more clear to those skilled in the art, the working principle of the present invention will be described in detail below with reference to the accompanying drawings 1-2:
the invention discloses a management system of dining information, which comprises a customer operation terminal, a platform, a data server, a chef intelligent terminal and a merchant intelligent terminal, wherein the customer is connected with a merchant network through the data server; the client transmits information to the data server through the platform, the platform works based on the data server, the client operation terminal is connected with the data server, and the merchant intelligent terminal is connected with the data server; the intelligent cook terminal is connected with the data server; the working process comprises the following steps:
(1) firstly, selecting a dining merchant by a client operation terminal, then selecting a dining area by the client, selecting a chef, selecting dining time, selecting dishes, selecting a dining mode and setting the number of tables;
(2) the data server transmits the meal information to the intelligent terminal of the chef, the intelligent terminal of the chef determines whether to accept the appointment or not, the information is fed back to the intelligent terminal of the merchant, and the intelligent terminal of the merchant feeds back the information to the data server and the platform;
(3) the client receives the information fed back by the merchant, and the client pays the order through the platform after the successful reservation is fed back;
(4) the merchant executes offline for preparing the dish;
(5) the customer attends the appointment, has a meal, pays, evaluates the meal and confirms the completion of the order;
(6) and the merchant confirms that the information is fed back to the platform, and the platform confirms that the order returns the rent.
The dining mode in the step (1) comprises a half pack and a full pack, wherein the half pack refers to that dishes and beverages are not completely contained, and only one of the dishes and the beverages is contained; the complete package is the complete encapsulation of the beverage and the dish.
The management mode of the intelligent terminal for the chef is further supplemented, and after the dining information is fed back to the intelligent terminal for the chef, the intelligent terminal for the chef comprises the following steps:
(1) selecting a merchant;
(2) selecting service content;
(3) whether a platform customer order exists or not;
(4) selecting a customer order;
(5) performing offline;
(6) and completing the order of the cook.
Further supplementing the scheme, when the intelligent terminal of the chef confirms that no customer order is available, the platform pays an order to the chef.
The merchants are supervised by the association personnel every year, the supervision content of the association personnel is further supplemented, and the supervision content of the association personnel comprises chef level setting, chef management, dish composition management, meal preparation check, source tracing preparation check, non-preparation registration and preparation error correction content registration, regional merchant audit and evaluation, so that the merchants are conveniently supervised, and the dining quality of users is improved.
The platform comprises system management, order management, evaluation processing, a report center and a financial center; the system management comprises angle management, user management and area maintenance; the order processing comprises the steps of processing an order which is not reserved, receiving the order and disputing the order; the financial center comprises reservation order checking, account checking and settlement, standing account management and a merchant payable table, so that the service between the merchant and the user is effectively carried out, the evidence can be found, and when the conflict occurs between the customer and the merchant, an intermediary can have a turn around, the worry of each party is relieved, and the situation that the customer and the merchant are satisfied together is achieved.
The technical solutions described above only represent the preferred technical solutions of the present invention, and some possible modifications to some parts of the technical solutions by those skilled in the art all represent the principles of the present invention, and fall within the protection scope of the present invention.
Claims (10)
1. The management system of dining information is characterized by comprising a customer operation terminal, a platform, a data server, a chef intelligent terminal and a merchant intelligent terminal, wherein the customer is connected with the merchant through the data server; the client transmits information to the data server through the platform, the platform works based on the data server, the client operation terminal is connected with the data server, and the merchant intelligent terminal is connected with the data server; the intelligent cook terminal is connected with the data server; the working process comprises the following steps:
(1) firstly, selecting a dining merchant by a client operation terminal, then selecting a dining area by the client, selecting a chef, selecting dining time, selecting dishes, selecting a dining mode and setting the number of tables;
(2) the data server transmits the meal information to the intelligent terminal of the chef, the intelligent terminal of the chef determines whether to accept the appointment or not, the information is fed back to the intelligent terminal of the merchant, and the intelligent terminal of the merchant feeds back the information to the data server and the platform;
(3) the client receives the information fed back by the merchant, and the client pays the order through the platform after the successful reservation is fed back;
(4) the merchant executes offline for preparing the dish;
(5) the customer attends the appointment, has a meal, pays, evaluates the meal and confirms the completion of the order;
(6) and the merchant confirms that the information is fed back to the platform, and the platform confirms that the order returns the rent.
2. A management system of dining information according to claim 1, wherein the dining pattern in step (1) comprises half-pack and full-pack.
3. The dining information management system of claim 2, wherein after the dining information is fed back to the intelligent terminal of the cook, the intelligent terminal of the cook comprises the following steps:
(1) selecting a merchant;
(2) selecting service content;
(3) whether a platform customer order exists or not;
(4) selecting a customer order;
(5) performing offline;
(6) and completing the order of the cook.
4. A management system of dining information according to claim 3, wherein the platform pays the chef an order when the chef intelligent terminal confirms that there is no customer order.
5. A management system of dining information according to claim 1, wherein the merchants have association personnel to supervise each year.
6. The system for managing dining information according to claim 5, wherein the content of the supervision of the staff of the association comprises chef level setting, chef management, dish composition management, dining report check, source tracing report check, non-report registration and report error correction content registration, regional merchant audit and evaluation.
7. A management system of dining information according to claim 1, wherein said platform comprises system management, order management, evaluation processing, reporting center, and financial center.
8. A management system of dining information according to claim 7, wherein said system management comprises angle management, user management, regional maintenance.
9. A management system of dining information according to claim 8, wherein said order processing comprises order not-accepted reservation processing, order taking, order disputes.
10. A management system of dining information according to claim 9, wherein said financial center comprises reservation order viewing, reconciliation settlement, ledger management, merchant paytable.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010985983.4A CN112116115A (en) | 2020-09-18 | 2020-09-18 | Management system of dining information |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010985983.4A CN112116115A (en) | 2020-09-18 | 2020-09-18 | Management system of dining information |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN112116115A true CN112116115A (en) | 2020-12-22 |
Family
ID=73800336
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202010985983.4A Pending CN112116115A (en) | 2020-09-18 | 2020-09-18 | Management system of dining information |
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| Country | Link |
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| CN (1) | CN112116115A (en) |
Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104268692A (en) * | 2014-09-26 | 2015-01-07 | 牛占峰 | Intelligent catering management system based on network |
| CN105631524A (en) * | 2016-02-26 | 2016-06-01 | 苏州通威网络科技有限公司 | Family feast cook reservation APP management method |
| CN106296487A (en) * | 2016-10-17 | 2017-01-04 | 福州安佳智电子科技有限公司 | A kind of meal ordering system |
| CN106780170A (en) * | 2015-11-23 | 2017-05-31 | 芋头科技（杭州）有限公司 | The method of ordering and system of a kind of speech recognition |
| CN107818373A (en) * | 2017-09-04 | 2018-03-20 | 合肥龙图腾信息技术有限公司 | A kind of systems, devices and methods for being convenient for people to subscribe restaurant |
| CN107944580A (en) * | 2017-11-28 | 2018-04-20 | 奕铭（大连）科技发展有限公司 | A kind of online reservation and meal ordering system |
| CN108629578A (en) * | 2017-03-24 | 2018-10-09 | 重庆卓宝文化传播有限公司 | Intelligent food and beverage sevice platform and its data interactive method |
| CN108985795A (en) * | 2018-07-03 | 2018-12-11 | 广东产品质量监督检验研究院（国家质量技术监督局广州电气安全检验所、广东省试验认证研究院、华安实验室） | A kind of network ordering food safety Regulation mode |
-
2020
- 2020-09-18 CN CN202010985983.4A patent/CN112116115A/en active Pending
Patent Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104268692A (en) * | 2014-09-26 | 2015-01-07 | 牛占峰 | Intelligent catering management system based on network |
| CN106780170A (en) * | 2015-11-23 | 2017-05-31 | 芋头科技（杭州）有限公司 | The method of ordering and system of a kind of speech recognition |
| CN105631524A (en) * | 2016-02-26 | 2016-06-01 | 苏州通威网络科技有限公司 | Family feast cook reservation APP management method |
| CN106296487A (en) * | 2016-10-17 | 2017-01-04 | 福州安佳智电子科技有限公司 | A kind of meal ordering system |
| CN108629578A (en) * | 2017-03-24 | 2018-10-09 | 重庆卓宝文化传播有限公司 | Intelligent food and beverage sevice platform and its data interactive method |
| CN107818373A (en) * | 2017-09-04 | 2018-03-20 | 合肥龙图腾信息技术有限公司 | A kind of systems, devices and methods for being convenient for people to subscribe restaurant |
| CN107944580A (en) * | 2017-11-28 | 2018-04-20 | 奕铭（大连）科技发展有限公司 | A kind of online reservation and meal ordering system |
| CN108985795A (en) * | 2018-07-03 | 2018-12-11 | 广东产品质量监督检验研究院（国家质量技术监督局广州电气安全检验所、广东省试验认证研究院、华安实验室） | A kind of network ordering food safety Regulation mode |
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Application publication date: 20201222 |