CN111970295B - Multi-terminal-based call transaction management method and device - Google Patents
Multi-terminal-based call transaction management method and device Download PDFInfo
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- CN111970295B CN111970295B CN202010861154.5A CN202010861154A CN111970295B CN 111970295 B CN111970295 B CN 111970295B CN 202010861154 A CN202010861154 A CN 202010861154A CN 111970295 B CN111970295 B CN 111970295B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
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- H—ELECTRICITY
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- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
Abstract
The application relates to a terminal transaction management method, a device, equipment and a storage medium based on intelligent call. The method comprises the following steps: when receiving a multi-terminal synchronous processing starting instruction input by a user, performing identity authentication on the at least two mobile terminals; when the identity authentication of the at least two mobile terminals passes, establishing a message transmission channel between the mobile terminals; and when receiving an incoming call request, performing information processing between the at least two mobile terminals through the message transmission channel according to the incoming call request so as to answer the incoming call request and perform transaction management. Therefore, the embodiment of the invention can solve the problems that the mobile terminal in the prior art can not flexibly process the incoming call request and the user experience is poor.
Description
Technical Field
The present application relates to the field of communications technologies, and in particular, to a method and an apparatus for managing call transactions based on multiple terminals.
Background
People who often use mobile terminals, such as mobile phones, have such experience: when a called party receives an incoming call, if the called party is in an environment such as working, meeting and the like which is inconvenient to answer the call, the called party only needs to hang up the call; however, as a telephone calling party, only the prompt tone that the telephone is hung up is received, but the specific situation of the called party at present cannot be known, so that the calling party can be called again or for many times; under the condition of calling again or many times, if the called party hangs up the telephone of the calling party repeatedly, the method not only is not polite, but also is easy to misunderstand that the called party does not want to receive the telephone, but at present, the method is inconvenient to carry out conversation to explain the situation, and the called party is in a very difficult situation. Moreover, if the user does not carry the mobile phone with him or does not hear the incoming call prompt tone in a noisy environment but does not hear the incoming call, the user may miss the content information of the incoming call at that time.
With the continuous development of internet and communication technologies, man-machine intelligent interaction technologies are increasingly applied to intelligent call answering, so that the problem of missed call or inconvenient call connection to a terminal can be solved to a certain extent, but most of the current intelligent call answering technologies are answering and recording through an answering machine (namely, automatically playing preset answering voice and recording incoming call voice), for example, the preset answering voice is 'the current inconvenient call answering and message leaving of a user' and the like. The automatic answering voice setting enables a user to check the incoming call voice information in a convenient time, and avoids missing or missing a certain important call. However, when the incoming call is processed in this way, only simple recording can be performed on the incoming call information, and targeted processing cannot be performed on the incoming call request, so that the user experience is poor. And as the information explosion times come, more and more terminal devices are used by users, the related information of the users may be dispersedly stored in a plurality of terminal devices, when the incoming call of the users relates to information stored in different terminals, the users may need to search a plurality of terminals to complete the processing aiming at the incoming call requirement, the operation is complex, the efficiency is low, and especially when the users use another mobile terminal, the mobile terminal receiving the incoming call request may be ignored, and further irreparable loss is caused.
Disclosure of Invention
In order to solve the problems, the invention provides a terminal transaction management method, a device, equipment and a storage medium based on intelligent call, which are used for solving the problems that a mobile terminal cannot flexibly process an incoming call request and the user experience is poor in the prior art.
In a first aspect, an embodiment of the present application provides a terminal transaction management method based on an intelligent call, where the method is applied to a network environment including at least two mobile terminals that establish a connection, and the method includes:
when receiving a multi-terminal synchronous processing starting instruction input by a user, performing identity authentication on the at least two mobile terminals;
when the identity authentication of the at least two mobile terminals passes, establishing a message transmission channel between the mobile terminals;
and when receiving an incoming call request, performing information processing between the at least two mobile terminals through the message transmission channel according to the incoming call request so as to answer the incoming call request and perform transaction management.
Optionally, the performing, when an incoming call request is received, information processing between the at least two mobile terminals through the message transmission channel to answer the incoming call request according to the incoming call request includes:
when the first terminal receives the incoming call request, referring to a pre-configured question-answer knowledge base, and carrying out intelligent conversation between an intelligent conversation system of the first terminal and an incoming call party;
the first terminal sends intelligent dialogue information to a second terminal, wherein the intelligent dialogue information comprises all dialogue contents between a calling party and an intelligent dialogue system of the first terminal;
and the second terminal displays the intelligent dialogue information.
Optionally, after the second terminal displays the intelligent dialog information, the method further includes:
the second terminal receives call intervention information and sends the call intervention information to the first terminal, wherein the call intervention information is response information input by a user according to the intelligent dialogue information;
and the intelligent dialogue system of the first terminal carries out intelligent dialogue with the calling party according to the call intervention information.
Optionally, before the first terminal sends the intelligent dialog message to the second terminal, the method further includes:
acquiring the current working state of the second terminal;
and responding to the current working state of the second terminal meeting the sending condition, and sending the intelligent dialogue information.
Optionally, the method further comprises:
and prompting a user whether to start the multi-terminal synchronous processing function.
Optionally, after the message transmission channel is established between the mobile terminals, the method further includes:
detecting whether the message transmission channel is established successfully or not in a request/response mode;
and when the mobile terminal is not successfully established, the identity authentication is carried out again on the mobile terminal which is not successfully established, and the message transmission channel is established again after the identity authentication is passed.
Wherein, according to the incoming call request, performing information processing between the at least two mobile terminals to perform transaction management specifically includes:
performing text transcription on the voice information of the intelligent conversation to obtain a conversation text;
extracting information from the dialog text, and determining the transaction information of the incoming call request;
and setting a corresponding schedule report and a corresponding reminder according to the transaction information.
Optionally, after obtaining the dialog text, the method further includes:
and synchronizing the dialog text between the at least two mobile terminals.
The extracting information of the dialog text and determining the transaction information of the incoming call request specifically include:
segmenting and labeling the dialog text, and extracting information of the dialog problem after segmentation and labeling by using a preset information extraction model;
analyzing the extracted information through a preset language analysis model to determine one or more transaction information of names, time, places and events;
correspondingly, the setting of the corresponding schedule report and the corresponding reminder according to the transaction information specifically includes:
generating a schedule report according to one or more transaction information of the name, the time, the place and the event;
determining the event classification corresponding to the schedule report according to a preset event classification standard;
determining an emergency grade corresponding to the schedule report according to the event classification and the corresponding relation between the preset event classification and the emergency grade;
and setting a reminding mode corresponding to the schedule report according to the emergency level.
In a second aspect, an embodiment of the present application provides an apparatus for terminal transaction management based on smart phone, where the apparatus is applied to a network environment including at least two mobile terminals that establish a connection, and the apparatus includes: the system comprises an identity authentication unit, a channel establishing unit and a processing unit; wherein the content of the first and second substances,
the identity authentication unit is used for authenticating the identities of the at least two mobile terminals when receiving a multi-terminal synchronous processing starting instruction input by a user;
the channel establishing unit is used for establishing a message transmission channel between the mobile terminals when the identity authentication of the at least two mobile terminals passes;
and the processing unit is used for performing information processing between the at least two mobile terminals through the message transmission channel to answer the incoming call request and perform transaction management according to the incoming call request when the incoming call request is received.
Optionally, the processing unit is applied to an intelligent dialog system of the first terminal, and is specifically configured to:
when the first terminal receives the incoming call request, referring to a pre-configured question-answer knowledge base, and enabling a processing unit of the first terminal to carry out intelligent conversation with an incoming call party;
and the processing unit of the first terminal sends intelligent dialogue information to a second terminal, wherein the intelligent dialogue information comprises all dialogue contents between the calling party and the first terminal so that the second terminal can display the intelligent dialogue information.
Optionally, the processing unit is applied to an intelligent dialog system of a second terminal, and is specifically configured to:
the second terminal receives call intervention information and sends the call intervention information to the first terminal, wherein the call intervention information is response information input by a user according to the intelligent dialogue information;
and the processing unit of the first terminal is also used for carrying out intelligent conversation with a calling party according to the call intervention information.
Optionally, the apparatus further comprises: and the prompting unit is used for prompting a user whether to start the multi-terminal synchronous processing function.
Optionally, the apparatus further comprises: a detecting unit, configured to detect whether a message transmission channel is successfully established in a request/response manner after the message transmission channel is established between the mobile terminals;
and the identity authentication unit is also used for carrying out identity authentication again on the mobile terminal which is not successfully established when the identity authentication is not successfully established, and establishing the message transmission channel again after the identity authentication is passed.
Optionally, the channel establishing unit is further configured to determine whether to establish a message transmission channel and a message transmission mode according to a working state of the mobile terminal before establishing a message transmission channel between the mobile terminals.
Optionally, the processing unit is specifically configured to perform text transcription on the speech information of the intelligent dialog to obtain a dialog text; extracting information from the dialog text, and determining the transaction information of the incoming call request; and setting a corresponding schedule report and a corresponding reminder according to the transaction information.
Optionally, the processing unit is further configured to synchronize the dialog text between the at least two mobile terminals after obtaining the dialog text.
Optionally, the processing unit is configured to extract information from the dialog text, determine transaction information of the incoming call request, and specifically:
segmenting and labeling the dialog text, and extracting information of the dialog problem after segmentation and labeling by using a preset information extraction model;
analyzing the extracted information through a preset language analysis model to determine one or more transaction information of names, time, places and events;
correspondingly, the processing unit sets a corresponding schedule report and a corresponding reminder according to the transaction information, and is specifically configured to:
generating a schedule report according to one or more transaction information of the name, the time, the place and the event;
determining the event classification corresponding to the schedule report according to a preset event classification standard;
determining an emergency grade corresponding to the schedule report according to the event classification and the corresponding relation between the preset event classification and the emergency grade;
and setting a reminding mode corresponding to the schedule report according to the emergency level.
In a third aspect, an embodiment of the present application provides a terminal transaction management device based on an intelligent call, including:
one or more processors;
a memory communicatively coupled to the one or more processors;
one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the methods described above.
In a fourth aspect, the present application provides a computer-readable storage medium, which stores a computer program, and when the computer program is executed by a processor, the computer program implements the method described above.
Therefore, the terminal transaction management method, device, equipment and storage medium based on intelligent call provided by the embodiment of the invention can be applied to a network environment comprising at least two mobile terminals which establish connection, and when receiving a multi-terminal synchronous processing starting instruction input by a user, the identity authentication is carried out on the at least two mobile terminals; when the identity authentication of the at least two mobile terminals passes, establishing a message transmission channel between the mobile terminals; and when receiving an incoming call request, performing information processing between the at least two mobile terminals through the message transmission channel according to the incoming call request so as to answer the incoming call request and perform transaction management. According to the embodiment of the invention, the plurality of mobile terminals of the user are interconnected, when one mobile terminal receives the incoming call request, the plurality of mobile terminals can cooperatively process the incoming call request, intelligent conversation can be carried out according to the pre-configured question and answer knowledge base, the transaction information can be obtained through the intelligent conversation, and the transaction management can be carried out according to the transaction information, so that the use experience of the user is improved.
Drawings
Fig. 1 is a schematic diagram illustrating an implementation flow of a terminal transaction management method based on intelligent call according to an embodiment of the present invention;
fig. 2 is a schematic diagram illustrating an implementation flow of step 103 in the terminal transaction management method based on intelligent call according to the embodiment of the present application;
fig. 3 is a schematic structural diagram of a terminal transaction management device based on intelligent call according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of a terminal transaction management device based on an intelligent call according to an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
In some of the flows described in the specification and claims of this application and in the above figures, a number of operations are included that occur in a particular order, but it should be clearly understood that the flows may include more or less operations, and that the operations may be performed in sequence or in parallel.
At present, in a processing mode that a user does not answer an incoming call request, a mobile terminal can only simply record incoming call information generally, and cannot make targeted processing aiming at the incoming call request, so that the user experience is poor. And as the information explosion times come, more and more terminal devices are used by users, the related information of the users may be dispersedly stored in a plurality of terminal devices, when the incoming call of the users relates to information stored in different terminals, the users may need to search a plurality of terminals to complete the processing aiming at the incoming call requirement, the operation is complex, the efficiency is low, and especially when the users use another mobile terminal, the mobile terminal receiving the incoming call request may be ignored, and further irreparable loss is caused.
Based on this, the embodiment of the application provides a terminal transaction management method, device, equipment and storage medium based on intelligent communication; specifically, fig. 1 is a schematic diagram of an implementation flow of a terminal transaction management method based on an intelligent call in an embodiment of the present invention, where as shown in fig. 1, the method is applied to a network environment including at least two mobile terminals establishing a connection, and in an embodiment of the present invention, the mobile terminals may be multiple types of mobile terminals such as a mobile phone, a tablet, a notebook, and the like, and the mobile terminals may implement a connection through a Wireless LAN Authentication and Privacy Infrastructure (wap), and the method includes:
101, when receiving a multi-terminal synchronous processing starting instruction input by a user, performing identity authentication on at least two mobile terminals;
specifically, in the embodiment of the present invention, the mobile terminal may prompt the user whether to start the multi-terminal synchronous processing function by displaying a prompt box, and enter an identity authentication stage when receiving a multi-terminal synchronous processing start instruction input by the user through the prompt box; when receiving the instruction which is input by the user through the prompt box and does not need to start the multi-terminal synchronous processing, each mobile terminal keeps the current working state.
Here, the authentication mode of each mobile terminal includes, but is not limited to, account password authentication, verification code authentication, two-dimensional code authentication, and the like.
here, the message transmission channel is used for a channel for performing information synchronization when each mobile terminal performs a multi-terminal synchronization processing function. When the message transmission channel is successfully established, the at least two mobile terminals enter a synchronous incoming call transaction processing phase.
And 103, when receiving an incoming call request, performing information processing between the at least two mobile terminals through the message transmission channel according to the incoming call request to answer the incoming call request and perform transaction management.
When the mobile terminal receives an incoming call, the mobile terminal determines to receive an incoming call request, the mobile terminal receiving the incoming call request can convert received voice information into text information and synchronize the text information to other mobile terminals, the other mobile terminals achieve intervention of intelligent call based on the received text information, finally response of the incoming call request is completed, and transaction information is extracted based on the intelligent call process to conduct transaction management.
Optionally, the performing, when an incoming call request is received, information processing between the at least two mobile terminals through the message transmission channel to answer the incoming call request according to the incoming call request includes:
when the first terminal receives the incoming call request, referring to a pre-configured question-answer knowledge base, and carrying out intelligent conversation between an intelligent conversation system of the first terminal and an incoming call party; in the embodiment of the invention, the pre-configured question-answer knowledge base is a knowledge base obtained by capturing information such as the use habits of experimental users, can be improved by continuous training according to the use habits of the users, and can comprise a dialect topic, a question knowledge base, a corresponding answer knowledge base and the like. The mobile terminal can perform intelligent dialogue with the incoming call request by referring to the question-answer knowledge base according to the voice information in the incoming call request.
Specifically, the process of implementing intelligent communication in this step includes: for a speech input, the speech input is first recognized and transcribed into text using a speech recognition model, such as PyTorch-Kaldi or the like; the method comprises the steps of utilizing THULAC to perform word segmentation and labeling on texts, utilizing a language model (language model) to analyze problems and extracting features. And searching a problem knowledge base to match with the problem information, and extracting the problem with the maximum matching similarity through a semantic matching model, such as DSSM (direct sequence spread spectrum) and the like. And searching the answer knowledge base for the answer corresponding to the question 306, and outputting the response content. Meanwhile, response voice is synthesized and output by utilizing voice synthesis models such as WaeNet, ClariNet, ParaNet and the like, real-time response generation is realized by combining full-duplex voice interaction technology and input, and conversation rhythm and conversation interruption are controlled to recover in real time. Furthermore, the question-answer knowledge base can be updated according to the question-answer record (question-answer pair) of this time.
The first terminal sends intelligent dialogue information to a second terminal, wherein the intelligent dialogue information comprises all dialogue contents between a calling party and an intelligent dialogue system of the first terminal;
and the second terminal displays the intelligent dialogue information.
Optionally, after the second terminal displays the intelligent dialog information, the method further includes:
the second terminal receives call intervention information and sends the call intervention information to the first terminal, wherein the call intervention information is response information input by a user according to the intelligent dialogue information;
and the intelligent dialogue system of the first terminal carries out intelligent dialogue with the calling party according to the call intervention information.
Optionally, before the first terminal sends the intelligent dialog message to the second terminal, the method further includes:
acquiring the current working state of the second terminal;
and sending the intelligent dialogue information in response to that the current working state of the second terminal meets the sending condition, wherein the working state meeting the sending condition means that the working condition of the current mobile terminal can realize the intelligent dialogue function, for example, if the current mobile terminal is in a call state or other voice states, the intelligent dialogue information is temporarily sent, and if the current mobile terminal is in a non-voice state, the intelligent dialogue information can be sent.
Optionally, the method further comprises:
and prompting a user whether to start the multi-terminal synchronous processing function. Specifically, in the embodiment of the present invention, the prompt of the multi-terminal synchronous processing function may be performed on the user through a prompt box or a preset configuration option.
Optionally, after the message transmission channel is established between the mobile terminals, the method further includes:
detecting whether the message transmission channel is established successfully or not in a request/response mode;
and when the mobile terminal is not successfully established, the identity authentication is carried out again on the mobile terminal which is not successfully established, and the message transmission channel is established again after the identity authentication is passed.
Optionally, before the message transmission channel is established between the mobile terminals, the method further includes:
and determining whether to establish a message transmission channel and a message transmission mode according to the working state of the mobile terminal. For example, if the current mobile terminal is in a call state, the message transmission channel is not established for the moment, and if the current mobile terminal is in a power saving state, the message transmission channel in the power saving mode is established.
As shown in fig. 2, step 103, performing information processing between the at least two mobile terminals according to the incoming call request to perform transaction management specifically includes:
in the embodiment of the invention, the speech information in the conversation can be subjected to text transcription by using the speech recognition model, so that the conversation text is obtained.
here, the transaction information may specifically include, but is not limited to, at least one of the following: name, time, place, and event, among others.
And 1035, setting a corresponding schedule report and reminder according to the transaction information.
Optionally, after obtaining the dialog text, the method further includes:
and synchronizing the dialog text between the at least two mobile terminals.
In step 1033, the extracting information from the dialog text and determining the transaction information of the incoming call request specifically includes:
segmenting and labeling the dialog text, and extracting information of the dialog problem after segmentation and labeling by using a preset information extraction model; specifically, the dialogue text is participled and labeled by using a thula (thu Lexical Analyzer for Chinese) equal-participle labeling tool.
Analyzing the extracted information through a preset language analysis model to determine one or more transaction information of names, time, places and events; specifically, the embodiment of the present invention may extract information such as name, time, place, event, and the like from the dialogue information through a semantic analysis model such as Tranx in the language model, and the first three information are generally not easy to be obtained, and the embodiment of the present invention may be obtained through step 1031 by using a guided question of a question and answer knowledge base; in addition, if the address book number is the address book number, the address book remark can be used as name information; for the time information, if the time information is absolute time, the time information can be directly used as event time, if the time information is not absolute time, the calculation is carried out according to the current time of the system (for example, at 9 am in tomorrow, the time is the date of today plus 1 day, and then plus specific time), and the result is used as event time.
Correspondingly, in step 1035, the setting of the corresponding schedule report and reminder according to the transaction information specifically includes:
generating a schedule report according to one or more transaction information of the name, the time, the place and the event;
determining the event classification corresponding to the schedule report according to a preset event classification standard;
determining an emergency grade corresponding to the schedule report according to the event classification and the corresponding relation between the preset event classification and the emergency grade;
and setting a reminding mode corresponding to the schedule report according to the emergency level.
Optionally, in the embodiment of the present invention, the transaction information may be output through information extraction and a language model: name, time, place, event. The embodiment of the invention can automatically generate the schedule report in a display interface format, wherein the first three lines (if relevant information is not extracted, the report is unknown) of the schedule report are sequentially name, time and place, and the last line is event information description. After the schedule report is generated, manual secondary editing or determination can be selected according to the dialog text.
After generating the schedule report, the schedule reminder can be automatically set according to the schedule information: according to preset event classification criteria (such as classification according to fields, attention importance and the like), classifying events corresponding to the schedule report, and searching for an emergency grade matched with an event classification result according to a pre-configured event emergency plan library, for example, the emergency grade can be set as: emergency-immediate processing, namely immediately generating a schedule report and informing the owner user in an emergency alarm and other modes; general affair-suspension processing, generating a schedule report, and setting a normal reminding alarm according to user habits (for example, reminding 1 day before an event, reminding 5 hours before the event, or setting a plurality of reminders at the same time); harassment-no processing is required, in which case only simple reports are generated, such as a fraud prevention alert report, etc.
The terminal transaction management method based on the intelligent call provided by the embodiment of the invention can be applied to a network environment comprising at least two mobile terminals which are connected, and when a multi-terminal synchronous processing starting instruction input by a user is received, identity authentication is carried out on the at least two mobile terminals; when the identity authentication of the at least two mobile terminals passes, establishing a message transmission channel between the mobile terminals; and when receiving an incoming call request, performing information processing between the at least two mobile terminals through the message transmission channel according to the incoming call request so as to answer the incoming call request and perform transaction management. According to the embodiment of the invention, the plurality of mobile terminals of the user are interconnected, when one mobile terminal receives the incoming call request, the plurality of mobile terminals can cooperatively process the incoming call request, intelligent conversation can be carried out according to the pre-configured question and answer knowledge base, the transaction information can be obtained through the intelligent conversation, and the transaction management can be carried out according to the transaction information, so that the use experience of the user is improved.
An embodiment of the present application further provides a terminal transaction management device based on an intelligent call, where the device is applied to a network environment including at least two mobile terminals that establish a connection, as shown in fig. 3, and the device includes: an identity authentication unit 31, a channel establishing unit 32 and a processing unit 33; wherein the content of the first and second substances,
the identity authentication unit 31 is configured to perform identity authentication on the at least two mobile terminals when receiving a multi-terminal synchronous processing starting instruction input by a user;
the channel establishing unit 32 is configured to establish a message transmission channel between the mobile terminals when the identity authentication of the at least two mobile terminals passes;
the processing unit 33 is configured to, when receiving an incoming call request, perform information processing between the at least two mobile terminals through the message transmission channel according to the incoming call request to answer the incoming call request and perform transaction management.
Optionally, the processing unit is applied to an intelligent dialog system of the first terminal, and is specifically configured to:
when the first terminal receives the incoming call request, referring to a pre-configured question-answer knowledge base, and carrying out intelligent conversation between a processing unit of the first terminal and an incoming call party;
and the processing unit of the first terminal sends intelligent dialogue information to a second terminal, wherein the intelligent dialogue information comprises all dialogue contents between the calling party and the first terminal so that the second terminal can display the intelligent dialogue information.
Optionally, the processing unit is applied to an intelligent dialog system of the second terminal, and is specifically configured to:
the second terminal receives call intervention information and sends the call intervention information to the first terminal, wherein the call intervention information is response information input by a user according to the intelligent dialogue information;
and the processing unit of the first terminal is also used for carrying out intelligent conversation with a calling party according to the call intervention information.
Optionally, the apparatus further comprises: and the prompting unit is used for prompting a user whether to start the multi-terminal synchronous processing function.
Optionally, the apparatus further comprises: a detecting unit, configured to detect whether a message transmission channel is successfully established in a request/response manner after the message transmission channel is established between the mobile terminals;
the identity authentication unit 31 is further configured to, when the identity authentication is not successfully established, re-perform identity authentication on the mobile terminal that is not successfully established, and re-establish a message transmission channel after the identity authentication passes.
Optionally, the channel establishing unit 32 is further configured to determine whether to establish a message transmission channel and a message transmission mode according to the working state of the mobile terminal before establishing a message transmission channel between the mobile terminals.
Optionally, the processing unit 33 is specifically configured to perform text transcription on the voice information of the intelligent dialog to obtain a dialog text; extracting information from the dialog text, and determining the transaction information of the incoming call request; and setting a corresponding schedule report and a corresponding reminder according to the transaction information.
Optionally, the processing unit 33 is further configured to synchronize the dialog text between the at least two mobile terminals after obtaining the dialog text.
Optionally, the processing unit 33 is configured to extract information from the dialog text, determine transaction information of the incoming call request, and specifically:
segmenting and labeling the dialog text, and extracting information of the dialog problem after segmentation and labeling by using a preset information extraction model;
analyzing the extracted information through a preset language analysis model to determine one or more transaction information of names, time, places and events;
correspondingly, the processing unit 33 sets a corresponding schedule report and a corresponding reminder according to the transaction information, and is specifically configured to:
generating a schedule report according to one or more transaction information of the name, the time, the place and the event;
determining the event classification corresponding to the schedule report according to a preset event classification standard;
determining an emergency grade corresponding to the schedule report according to the event classification and the corresponding relation between the preset event classification and the emergency grade;
and setting a reminding mode corresponding to the schedule report according to the emergency level.
Here, it should be noted that: the descriptions of the embodiments of the apparatus are similar to the descriptions of the methods, and have the same advantages as the embodiments of the methods, and therefore are not repeated herein. For technical details that are not disclosed in the embodiments of the apparatus of the present invention, those skilled in the art should refer to the description of the embodiments of the method of the present invention to understand, and for brevity, will not be described again here.
An embodiment of the present application further provides a terminal transaction management device based on an intelligent call, including: one or more processors; a memory communicatively coupled to the one or more processors; one or more application programs; wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the method described above.
In a specific example, the terminal transaction management device based on the intelligent call according to the embodiment of the present application may be specifically configured as shown in fig. 4, where the terminal transaction management device based on the intelligent call at least includes a processor 51, a storage medium 52, and at least one external communication interface 53; the processor 51, the storage medium 52 and the external communication interface 53 are all connected by a bus 54. The processor 51 may be a microprocessor, a central processing unit, a digital signal processor, a programmable logic array, or other electronic components with processing functions. The storage medium has stored therein computer executable code capable of performing the method of any of the above embodiments. In practical applications, the identity authentication unit 31, the channel establishing unit 32, and the processing unit 33 can be implemented by the processor 51.
Here, it should be noted that: the above description of the embodiment of the terminal transaction management device based on the intelligent call is similar to the above description of the method, and has the same beneficial effects as the embodiment of the method, and therefore, the detailed description is omitted. For technical details that are not disclosed in the embodiment of the terminal transaction management device based on intelligent call of the present invention, those skilled in the art should refer to the description of the embodiment of the method of the present invention to understand that, for brevity, detailed description is omitted here.
Embodiments of the present application also provide a computer-readable storage medium, which stores a computer program, and when the program is executed by a processor, the computer program implements the method described above.
A computer-readable storage medium can be any means that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: an electrical connection (electronic device) having one or more wires, a portable computer diskette (magnetic device), a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable read-only memory (CDROM). Additionally, the computer-readable storage medium may even be paper or another suitable medium upon which the program is printed, as the program can be electronically captured, via for instance optical scanning of the paper or other medium, then compiled, interpreted or otherwise processed in a suitable manner if necessary, and then stored in a computer memory.
The terminal transaction management method, the device, the equipment and the storage medium based on the intelligent call can be applied to a network environment comprising at least two mobile terminals which are connected, and when a multi-terminal synchronous processing starting instruction input by a user is received, identity authentication is carried out on the at least two mobile terminals; when the identity authentication of the at least two mobile terminals passes, establishing a message transmission channel between the mobile terminals; and when receiving an incoming call request, performing information processing between the at least two mobile terminals through the message transmission channel according to the incoming call request so as to answer the incoming call request and perform transaction management. According to the embodiment of the invention, the plurality of mobile terminals of the user are interconnected, when one mobile terminal receives the incoming call request, the plurality of mobile terminals can cooperatively process the incoming call request, intelligent conversation can be carried out according to the pre-configured question and answer knowledge base, the transaction information can be obtained through the intelligent conversation, and the transaction management can be carried out according to the transaction information, so that the use experience of the user is improved.
It should be understood that all or part of the steps carried by the method for implementing the above embodiments can be implemented by hardware related to instructions of a program, which can be stored in a computer readable storage medium, and the program includes one or a combination of the steps of the method embodiments when the program is executed.
In addition, functional units in the embodiments of the present invention may be integrated into one processing module, or each unit may exist alone physically, or two or more units are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode. The integrated module, if implemented in the form of a software functional module and sold or used as a separate product, may also be stored in a computer readable storage medium. The storage medium may be a read-only memory, a magnetic or optical disk, or the like.
The embodiments described above are only a part of the embodiments of the present invention, and not all of them. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Claims (10)
1. A terminal transaction management method based on intelligent call, which is applied to a network environment comprising at least two mobile terminals establishing connection, is characterized in that the method comprises the following steps:
when receiving a multi-terminal synchronous processing starting instruction input by a user, performing identity authentication on the at least two mobile terminals;
when the identity authentication of the at least two mobile terminals passes, establishing a message transmission channel between the mobile terminals;
when receiving an incoming call request, according to the incoming call request, performing information processing between the at least two mobile terminals through the message transmission channel to answer the incoming call request and perform transaction management;
wherein, when receiving an incoming call request, performing information processing between the at least two mobile terminals through the message transmission channel to answer the incoming call request according to the incoming call request comprises:
when the first terminal receives the incoming call request, referring to a pre-configured question-answer knowledge base, and carrying out intelligent conversation between an intelligent conversation system of the first terminal and an incoming call party;
the first terminal sends intelligent dialogue information to a second terminal, wherein the intelligent dialogue information comprises all dialogue contents between a calling party and an intelligent dialogue system of the first terminal;
the second terminal displays the intelligent dialogue information;
after the second terminal displays the intelligent dialogue information, the method further comprises the following steps:
the second terminal receives call intervention information and sends the call intervention information to the first terminal, wherein the call intervention information is response information input by a user according to the intelligent dialogue information;
and the intelligent dialogue system of the first terminal carries out intelligent dialogue with the calling party according to the call intervention information.
2. The method of claim 1, wherein before the first terminal sends the intelligent dialog message to the second terminal, the method further comprises:
acquiring the current working state of the second terminal;
and responding to the condition that the current working state of the second terminal meets the sending condition, and sending the intelligent dialogue information.
3. The method of claim 1, further comprising:
and prompting a user whether to start the multi-terminal synchronous processing function.
4. The method according to claim 1, wherein after the message transmission channel is established between the mobile terminals, the method further comprises:
detecting whether the message transmission channel is established successfully or not in a request/response mode;
and when the mobile terminal is not successfully established, the identity authentication is carried out again on the mobile terminal which is not successfully established, and the message transmission channel is established again after the identity authentication is passed.
5. The method according to any one of claims 1 to 4, wherein the performing information processing between the at least two mobile terminals for transaction management according to the incoming call request specifically comprises:
performing text transcription on the voice information of the intelligent conversation to obtain a conversation text;
extracting information from the dialog text, and determining the transaction information of the incoming call request;
and setting a corresponding schedule report and a corresponding reminder according to the transaction information.
6. The method of claim 5, wherein after obtaining the dialog text, the method further comprises:
and synchronizing the dialog text between the at least two mobile terminals.
7. The method according to claim 5, wherein the extracting the dialog text and determining the transaction information of the incoming call request specifically comprises:
segmenting and labeling the dialog text, and extracting information of the dialog problem after segmentation and labeling by using a preset information extraction model;
analyzing the extracted information through a preset language analysis model to determine one or more transaction information of names, time, places and events;
correspondingly, the setting of the corresponding schedule report and the corresponding reminder according to the transaction information specifically includes:
generating a schedule report according to one or more transaction information of the name, the time, the place and the event;
determining the event classification corresponding to the schedule report according to a preset event classification standard;
determining an emergency grade corresponding to the schedule report according to the event classification and the corresponding relation between the preset event classification and the emergency grade;
and setting a reminding mode corresponding to the schedule report according to the emergency level.
8. A terminal transaction management apparatus based on smart phone, the apparatus being applied to a network environment including at least two mobile terminals establishing a connection, the apparatus comprising: the system comprises an identity authentication unit, a channel establishing unit and a processing unit; wherein the content of the first and second substances,
the identity authentication unit is used for authenticating the identities of the at least two mobile terminals when receiving a multi-terminal synchronous processing starting instruction input by a user;
the channel establishing unit is used for establishing a message transmission channel between the mobile terminals when the identity authentication of the at least two mobile terminals passes;
the processing unit is used for processing information between the at least two mobile terminals through the message transmission channel to answer the incoming call request and perform transaction management according to the incoming call request when the incoming call request is received;
the processing unit is applied to an intelligent dialog system of a first terminal, and is specifically configured to: when the first terminal receives the incoming call request, referring to a pre-configured question-answer knowledge base, and carrying out intelligent conversation between a processing unit of the first terminal and an incoming call party; the processing unit of the first terminal sends intelligent dialogue information to a second terminal, wherein the intelligent dialogue information comprises all dialogue contents between a calling party and the first terminal so that the second terminal can display the intelligent dialogue information;
the processing unit is applied to an intelligent dialog system of a second terminal, and is specifically used for:
the second terminal receives call intervention information and sends the call intervention information to the first terminal, wherein the call intervention information is response information input by a user according to the intelligent dialogue information; and the processing unit of the first terminal is also used for carrying out intelligent conversation with a calling party according to the call intervention information.
9. A terminal transaction management device based on intelligent call is characterized by comprising:
one or more processors;
a memory communicatively coupled to the one or more processors;
one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the method of any of claims 1-7.
10. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the method according to any one of claims 1 to 7.
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| US20080261562A1 (en) * | 2005-10-28 | 2008-10-23 | Ivas Korea Corp | System and Method for Providing Bidirectional Message Communication Services with Portable Terminals |
| ATE514272T1 (en) * | 2006-08-03 | 2011-07-15 | Accuris Technologies Ltd | ROAMING GATEWAY |
| CN102571758A (en) * | 2011-12-16 | 2012-07-11 | 华为技术有限公司 | Method and device for realizing seamless transfer of two-party call transfer conference |
| KR101480131B1 (en) * | 2013-01-23 | 2015-01-08 | (주)유비스토리 | Authentication System of the many users using mobile device and method thereof |
| CN105578439A (en) * | 2016-01-23 | 2016-05-11 | 广州市讯飞樽鸿信息技术有限公司 | Incoming call transfer intelligent answering method and system for call transfer platform |
| CN106658376A (en) * | 2016-12-23 | 2017-05-10 | 宇龙计算机通信科技(深圳)有限公司 | Event sharing method and device |
| CN109473109A (en) * | 2018-12-29 | 2019-03-15 | 深圳Tcl新技术有限公司 | Data processing method, device and computer readable storage medium |
| CN110381221B (en) * | 2019-07-25 | 2021-06-11 | 北京百度网讯科技有限公司 | Call processing method, device, system, equipment and computer storage medium |
| CN110708430A (en) * | 2019-10-18 | 2020-01-17 | 北京珠穆朗玛移动通信有限公司 | Call management method, communication terminal and storage medium |
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