CN110798578A - Incoming call transaction management method and device and related equipment - Google Patents
Incoming call transaction management method and device and related equipment Download PDFInfo
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Abstract
The application discloses an incoming call transaction management method, which comprises the steps of carrying out intelligent dialogue with a call request terminal according to a call request to obtain incoming call voice information; performing character conversion on the incoming call voice information to obtain text information; performing semantic analysis on the text information to obtain event keywords; generating schedule information according to the event keywords; sending the schedule information to a display for displaying; the incoming call transaction management method can carry out more effective statistics and recording on incoming call transactions, provides convenience for users to carry out incoming call transaction processing, and ensures user experience. The application also discloses an incoming call transaction management device, equipment and a computer readable storage medium, which have the beneficial effects.
Description
Technical Field
The present application relates to the field of communications technologies, and in particular, to an incoming call transaction management method, an incoming call transaction management apparatus, an incoming call transaction management device, and a computer-readable storage medium.
Background
With the rapid development of communication technology, the user's demand for communication service experience is also higher and higher, and it is expected that more intelligent communication service can be obtained. However, in the existing telephone communication service, the types of available communication services are single, such as incoming call display, harassment interception, etc., but other more effective data information cannot be obtained to provide convenience for the user to perform subsequent transaction processing, for example, when the user cannot answer or miss an incoming call due to some reasons, the problem of information omission occurs, which causes the user to miss some important events, thereby bringing inconvenience to the subsequent transaction processing and reducing user experience.
Therefore, how to provide a more intelligent incoming call transaction management method to facilitate the telephone transaction processing of the user and improve the user experience is a problem to be solved by those skilled in the art.
Disclosure of Invention
The incoming call transaction management method can carry out more effective statistics and recording on incoming call transactions, provides convenience for a user to carry out incoming call transaction processing, and ensures user experience; another object of the present application is to provide an incoming call transaction management device, an apparatus and a computer readable storage medium, which also have the above beneficial effects.
In order to solve the above technical problem, the present application provides an incoming call transaction management method, including:
carrying out intelligent conversation with a call request terminal according to a call request to obtain incoming call voice information;
performing character conversion on the incoming call voice information to obtain text information;
performing semantic analysis on the text information to obtain event keywords;
generating schedule information according to the event keywords;
and sending the schedule information to a display for displaying.
Preferably, the performing an intelligent dialogue with the call request terminal according to the call request to obtain the incoming call voice information includes:
obtaining voice information according to the call request;
performing character conversion on the voice information to obtain text conversion information;
performing feature extraction on the text conversion information to obtain text features;
matching and obtaining problem information corresponding to the text features in a preset problem knowledge base;
matching and obtaining answer information corresponding to the question information in a preset answer knowledge base;
carrying out voice conversion on the answer information to obtain voice reply information;
feeding back the voice reply information to the call request terminal to realize the intelligent conversation;
and counting all voice information in the intelligent conversation process to obtain the incoming call voice information.
Preferably, the performing feature extraction on the text conversion information to obtain text features includes:
performing word segmentation processing and labeling processing on the text conversion information to obtain processed text conversion information;
and extracting the characteristics of the processed text conversion information by using a preset language model to obtain the text characteristics.
Preferably, the incoming call transaction management method further includes:
recording the text conversion information, the question information and the answer information to generate a question-answer record;
and updating the preset question knowledge base and the preset answer knowledge base according to the question and answer records.
Preferably, the semantic analyzing the text information to obtain event keywords includes:
performing word segmentation processing and labeling processing on the text information to obtain processed text information;
extracting information from the processed text information by using a preset information extraction model to obtain extraction information;
and performing semantic analysis on the extracted information by using a preset semantic analysis model to obtain the event keywords.
Preferably, the event keyword includes a caller name, an event time, an event location, and an event content.
Preferably, performing semantic analysis on the text information, and obtaining the event time includes:
performing semantic analysis on the text information to obtain time information;
judging whether the time information is absolute time or not;
if so, taking the time information as the event time;
if not, calculating according to the system time and the time information to obtain the event time.
Preferably, the incoming call transaction management method further includes:
setting the level of the schedule information according to a preset level classification standard, and determining the emergency level of the schedule information;
determining reminding time according to the emergency grade;
and initiating reminding information at the reminding time.
In order to solve the above technical problem, the present application further provides an incoming call transaction management device, including:
the intelligent dialogue module is used for carrying out intelligent dialogue with the call request terminal according to the call request to obtain incoming call voice information;
the character conversion module is used for carrying out character conversion on the incoming call voice information to obtain text information;
the semantic analysis module is used for carrying out semantic analysis on the text information to obtain event keywords;
the schedule generating module is used for generating schedule information according to the event keywords;
and the schedule display module is used for sending the schedule information to a display for displaying.
In order to solve the above technical problem, the present application further provides an incoming call transaction management system, including:
a memory for storing a computer program;
a processor for implementing any one of the above-mentioned incoming call transaction management method steps when executing the computer program;
and the display is used for displaying the schedule information.
In order to solve the above technical problem, the present application further provides a computer-readable storage medium, where a computer program is stored, and when the computer program is executed by a processor, the computer program implements the steps of any one of the above incoming call transaction management methods.
The incoming call transaction management method comprises the steps of carrying out intelligent dialogue with a call request terminal according to a call request to obtain incoming call voice information; performing character conversion on the incoming call voice information to obtain text information; performing semantic analysis on the text information to obtain event keywords; generating schedule information according to the event keywords; and sending the schedule information to a display for displaying.
The method for managing the incoming call affairs can firstly carry out intelligent conversation with a corresponding call request terminal according to a call request to obtain incoming call voice information when a user cannot answer the incoming call, further carry out semantic analysis on the incoming call voice information after the incoming call voice information is converted into text information, and then obtain event keywords capable of representing event information.
The incoming call transaction management device, the incoming call transaction management equipment and the computer readable storage medium provided by the application all have the beneficial effects, and are not described herein again.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, it is obvious that the drawings in the following description are only embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a schematic flow chart of an incoming call transaction management method according to the present application;
FIG. 2 is a block diagram of an incoming call transaction management system according to the present application;
FIG. 3 is a block diagram of an intelligent question and answer module in the incoming call transaction management system according to the present application;
fig. 4 is a schematic structural diagram of an incoming call transaction management device provided in the present application;
fig. 5 is a schematic structural diagram of an incoming call transaction management device according to the present application.
Detailed Description
The core of the application is to provide the incoming call transaction management method, the incoming call transaction management method can carry out more effective statistics and recording on incoming call transactions, convenience is provided for a user to carry out incoming call transaction processing, and user experience is guaranteed; another core of the present application is to provide an incoming call transaction management apparatus, device and computer readable storage medium, which also have the above beneficial effects.
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Referring to fig. 1, fig. 1 is a schematic flow chart of an incoming call transaction management method provided in the present application, where the incoming call transaction management method may include:
s101: carrying out intelligent conversation with a call request terminal according to a call request to obtain incoming call voice information;
the step aims to realize the acquisition of the incoming call voice information, specifically, a calling party can initiate a calling request to a called terminal based on a calling request terminal, and the called terminal can carry out intelligent conversation, namely intelligent conversation, with the calling request terminal according to the calling request, so that all voice information sent by the calling request terminal in the intelligent conversation process, namely the incoming call voice information, is obtained.
Preferably, the performing an intelligent dialogue with the call request terminal according to the call request to obtain the incoming call voice information may include: acquiring voice information according to the call request; performing character conversion on the voice information to obtain text conversion information; performing feature extraction on the text conversion information to obtain text features; matching and obtaining problem information corresponding to the text features in a preset problem knowledge base; matching and obtaining answer information corresponding to the question information in a preset answer knowledge base; carrying out voice conversion on the answer information to obtain voice reply information; the voice reply information is fed back to the call request end to realize intelligent conversation; and counting all voice information in the intelligent conversation process to obtain the incoming call voice information.
For the above intelligent dialogue process, the preferred embodiment provides a more specific implementation method, where the preset question-answer knowledge base may include a preset question knowledge base and a preset answer knowledge base, and the preset question knowledge base is used to store question information of a plurality of standards set by factory or by user; the preset answer knowledge base is used for storing answer information of a plurality of standards set by factory or user, and it can be understood that the answer information in the preset answer knowledge base and the question information in the preset question knowledge base are in one-to-one correspondence so as to realize intelligent conversation; further, the specific implementation process is as follows:
firstly, answering a call according to a call request to obtain voice information, and performing character conversion on the voice information to obtain text conversion information, wherein the specific implementation process can be realized through a corresponding voice Recognition model, such as PyTorch-Kaldi (the PyTorch-Kaldi Speech Recognition Toolkit) and the like; secondly, performing feature extraction on the text conversion information by using a pre-established Language model to obtain text features, wherein the preset speech model can be specifically XLNT (Generalized Autoregressive training model based on Language Understanding); then, Semantic matching is carried out on text features in a preset question knowledge base through a preset Semantic matching model, such as a DSSM (deep structured speech model), so as to inquire and obtain standard question information corresponding to the speech information sent by the incoming call request end, and Semantic matching is carried out on the question information in a preset answer knowledge base so as to inquire and obtain standard answer information corresponding to the question information; further, the answer information is subjected to voice conversion through a preset voice synthesis Model, so that voice response information can be obtained, wherein the voice synthesis Model can be specifically WaeNet (an advanced Model for Raw Audio, an original Audio Generation Model), ClariNet (Parallel Wave Generation in End-to-End Text-to-Speech, a Text-to-Speech Model based on End-to-End arler waves), ParaNet (Parallel new Text-to-Speech, a fully Parallel Text-to-Speech Model) and the like; and finally, feeding back the voice reply information to the incoming call request end, thereby equivalently feeding back the voice reply information according to the voice information, realizing intelligent conversation, and meanwhile, counting all voice information sent by the call request end in the whole realization process to obtain the incoming call voice information.
It should be understood that the language processing models mentioned above and below are only one specific implementation form provided in the embodiments of the present application, and are not exclusive, and a developer may select the language processing models according to actual needs.
Preferably, the extracting the feature of the text conversion information to obtain the text feature may include: performing word segmentation processing and labeling processing on the text conversion information to obtain processed text conversion information; and performing feature extraction on the processed text conversion information by using a preset language model to obtain text features.
The preferred embodiment provides a more specific text feature extraction method, before feature extraction, word segmentation and labeling processing can be performed on text conversion information, and the method can be specifically realized by using a word segmentation and labeling tool, namely a THULAC (Chinese vocabulary Analyzer); and further, performing feature extraction on the text conversion information after word segmentation and labeling by utilizing XLNET (cross-Linet) so as to obtain text features.
Preferably, the incoming call transaction management method may further include: recording the text conversion information, the question information and the answer information to generate a question-answer record; and updating the preset question knowledge base and the preset answer knowledge base according to the question and answer records.
Specifically, in the intelligent conversation process, text conversion information, question information and answer information can be recorded in real time, and finally a question-answer record is generated and used for updating a preset question knowledge base and a preset answer knowledge base, namely, new generated question information and answer information or updated more standard question information and answer information are respectively added into corresponding knowledge bases, so that incoming call transaction management can be quickly realized when a call request of the same type is received again later.
S102: performing character conversion on the incoming call voice information to obtain text information;
the step aims to realize the text conversion of the incoming call voice information, and the realization process can specifically refer to the text conversion method in the intelligent conversation process, and can also directly acquire each text conversion information to combine and generate the text information, which is not repeated herein.
S103: performing semantic analysis on the text information to obtain event keywords;
the process can be realized by a semantic analysis technology, and specifically, speech analysis can be performed on text information by using a pre-established semantic analysis model, wherein the semantic analysis model includes, but is not limited to, TRANX (Transition-based Neural Abstract Syntax Parser) based on Transition.
Preferably, the semantic analyzing the text information to obtain the event keyword may include: performing word segmentation processing and labeling processing on the text information to obtain processed text information; extracting information of the processed text information by using a preset information extraction model to obtain extracted information; and performing semantic analysis on the extracted information by using a preset semantic analysis model to obtain event keywords.
The preferred embodiment provides a specific implementation manner for the process of acquiring the event keywords, and the method includes analyzing and labeling the text information to improve the accuracy of the event keywords, and also can be implemented based on the THULAC, extracting the information of the processed text information by using a preset information extraction model or other types of language models, and performing voice analysis on the extracted information by using TRANX to obtain the event keywords.
Preferably, the event keyword may include a caller name, an event time, an event location, and an event content.
The preferred embodiment provides several specific types of event keywords, namely, a caller name, an event time, an event location, and an event content, where the caller name is a name of a user initiating a call request, the event time is a processing time corresponding to an incoming call event, the event location is a processing location corresponding to the incoming call event, and the event content is a specific content corresponding to the incoming call event. Before semantic analysis is performed on the caller name, the incoming call number can be judged in advance, namely, the incoming call number is determined according to the call request to judge whether the incoming call number exists in the address book, if yes, the name corresponding to the incoming call number in the address book is directly called as the caller name, and if not, the caller name is obtained through intelligent dialogue and semantic analysis.
Preferably, performing semantic analysis on the text information, and obtaining the event time may include: performing semantic analysis on the text information to obtain time information; judging whether the time information is absolute time or not; if so, taking the time information as event time; if not, calculating according to the system time and the time information to obtain the event time.
Specifically, for the event time, since the time information in the intelligent dialog is not necessarily absolute time, for example, a certain event process may be performed after eight hours, or a certain event process may be performed at eight points, the time information obtained after semantic analysis may be determined to determine whether the time information belongs to absolute time, if so, the time information is directly used as the event time, and if not, the time information is calculated by using the system time, which is the current time of the system at the call end, so as to obtain the event time, for example, the certain event is processed after the eight hours, and the event time is four afternoon when the system time is eight am.
It can be understood that the above event keywords are only examples, and may also include other information, such as time of arrival, which may be set by user according to actual needs, and this application does not limit this.
S104: generating schedule information according to the event keywords;
the step aims to realize generation of schedule information, namely, the schedule information is generated based on event keywords, and the specific form of the schedule information can be' caller name: (ii) a; event time: (ii) a; event location: (ii) a; the content of the event: of course, this representation form is only one implementation form provided in the embodiments of the present application, and is not unique, and may be specifically set by a user in a customized manner.
S105: and sending the schedule information to a display for displaying.
The step aims to realize the feedback of the schedule information, namely the generated schedule information is fed back to the display, and the schedule information can be displayed on a display interface in a report form.
The incoming call transaction management method provided by the application can be used for carrying out intelligent conversation with a corresponding call request terminal according to a call request to obtain incoming call voice information in the face of the condition that a user cannot answer an incoming call, further, after the incoming call voice information is converted into text information, semantic analysis is carried out on the text information, and event keywords capable of representing event information can be obtained.
On the basis of the above-described embodiment:
as a preferred embodiment, the incoming call transaction management method may further include: carrying out grade setting on the schedule information according to a preset grade classification standard, and determining the emergency grade of the schedule information; determining reminding time according to the emergency grade; and initiating the reminding information at the reminding time.
Specifically, an automatic reminding function can be set for the daily schedule information as required, after the daily schedule information is generated, emergency level setting can be performed for the daily schedule information, the emergency level setting can be realized by referring to preset level classification standards, and after the emergency level is determined, reminding information can be initiated according to corresponding reminding time to remind a user of incoming call transaction processing. For example, the emergency grade can be set in three grades, which are: (1) emergency-immediate processing, after generating schedule information, notifying the owner user in the manner of emergency alarm, etc.; (2) a normal affair-suspension process, after generating schedule information, setting a normal reminding alarm according to a user-defined setting mode (for example, reminding at a preset time point before an event time, or setting a plurality of reminders at the same time, etc.); (3) nuisance-no processing is required, no schedule information is generated, or only schedule information (such as anti-fraud advisory reminders) is generated, no reminder settings are made.
On the basis of the foregoing embodiments, please refer to fig. 2 and fig. 3, fig. 2 is a frame diagram of an incoming call transaction management system provided by the present application, fig. 3 is a frame diagram of an intelligent question and answer module in an incoming call transaction management system provided by the present application, and the following describes an incoming call transaction management method provided by the present application in more detail.
An incoming call analysis process of an incoming call transaction management system comprises the following steps:
(1) under the condition of an incoming call, the incoming call transaction management system receives an incoming call request (call request), and the call is transferred to the intelligent question-answering module 102 aiming at an unknown number or a missed call 101, and intelligent conversation is carried out on the incoming call according to the existing call theme, a question-answering knowledge base (a preset question knowledge base and a preset answer knowledge base) 103 and the like, and simultaneously, each voice message is transcribed into a text 1013;
(2) performing word segmentation and labeling on the text, and performing information extraction 104 on the text by using a preset information extraction model or language model 105;
(3) obtaining the characteristic keywords 106 such as name, time, place, event and the like from the extracted information through a semantic analysis model, and specifically obtaining the characteristic keywords by using a guided question in a question and answer knowledge base; in addition, if the incoming call number belongs to the address book number, the address book remark can be used as name information; for the time information 107, if the time information is absolute time, the time information can be directly used as event time, if the time information is not absolute time, calculation is carried out according to the current time of the system, and the calculation result is used as the event time;
(4) generating schedule information according to the characteristic keywords, and displaying 1014 on a display interface, wherein the specific format is shown in fig. 2; in addition, the transcribed text 1013 can be selected to be edited or determined twice manually;
(5) specifically, event classification 108 may be performed on the schedule information according to preset event classification criteria 109 (for example, the schedule information may be divided according to the field, the attention importance, and the like), an emergency level 1010 matching the event classification result may be searched and determined according to the event emergency plan library 1011, and schedule reminding 1012 may be performed according to the emergency level.
Secondly, an intelligent question-answering process of the incoming call transaction management system:
(1) for a speech input (speech information) 201, it is recognized and transcribed into a speech text (text information) 203 using a speech recognition model 202;
(2) performing word segmentation and labeling processing 204 on the voice text 203, and performing analysis and feature extraction on the voice text by using a language model to obtain problem information (text features) 205;
(3) searching the stored information in a question bank (a preset question knowledge bank) 207 and the question information 205 through a semantic matching model to perform semantic matching, and obtaining a question 206 with the highest matching similarity;
(4) searching the stored information in an answer base (a preset answer knowledge base) 209 through a semantic matching model to perform voice matching with the question 206, and obtaining an answer 208 with the highest matching similarity;
(5) performing voice synthesis on the answer information 208 by using a voice synthesis model, and performing voice output 2011; in addition, the full-duplex voice interaction technology 2012 is utilized to combine with the voice input 201 to realize real-time generation response, control the conversation rhythm and real-time recovery of conversation interruption;
(6) and updating the question-answer knowledge base 2010 according to the question-answer record.
Therefore, in the case that a user cannot answer an incoming call, the incoming call transaction management method provided by the embodiment of the application can firstly perform intelligent conversation with a corresponding call request terminal according to a call request to obtain incoming call voice information, further convert the incoming call voice information into text information, and perform semantic analysis on the text information to obtain event keywords capable of representing event information, so that schedule information about incoming call transactions can be generated according to the event keywords, and finally the schedule information is fed back to a display to be displayed.
To solve the above problem, please refer to fig. 4, fig. 4 is a schematic structural diagram of an incoming call transaction management device according to the present application, where the incoming call transaction management device may include:
the intelligent dialogue module 10 is used for performing intelligent dialogue with a call request terminal according to a call request to obtain incoming call voice information;
the character conversion module 20 is used for performing character conversion on the incoming call voice information to obtain text information;
the semantic analysis module 30 is used for performing semantic analysis on the text information to obtain event keywords;
a schedule generating module 40, configured to generate schedule information according to the event keyword;
and a schedule display module 50, configured to send the schedule information to the display for display.
For the introduction of the apparatus provided in the present application, please refer to the above method embodiments, which are not described herein again.
To solve the above problem, please refer to fig. 5, fig. 5 is a schematic structural diagram of an incoming call transaction management system according to the present application, where the incoming call transaction management system includes:
a memory 1 for storing a computer program;
a processor 2, configured to implement the steps of any one of the above incoming call transaction management methods when executing the computer program;
and a display 3 for displaying the schedule information.
For the introduction of the system provided by the present application, please refer to the above method embodiment, which is not described herein again.
To solve the above problem, the present application further provides a computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the computer program can implement any of the steps of the incoming call transaction management method.
The computer-readable storage medium may include: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
For the introduction of the computer-readable storage medium provided in the present application, please refer to the above method embodiments, which are not described herein again.
The embodiments are described in a progressive manner in the specification, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other. The device disclosed by the embodiment corresponds to the method disclosed by the embodiment, so that the description is simple, and the relevant points can be referred to the method part for description.
Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may reside in Random Access Memory (RAM), memory, Read Only Memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.
The incoming call transaction management method, device, equipment and computer readable storage medium provided by the present application are described in detail above. The principles and embodiments of the present application are explained herein using specific examples, which are provided only to help understand the method and the core idea of the present application. It should be noted that, for those skilled in the art, it is possible to make several improvements and modifications to the present application without departing from the principle of the present application, and these improvements and modifications also fall into the elements of the protection scope of the claims of the present application.
Claims (11)
1. An incoming call transaction management method, comprising:
carrying out intelligent conversation with a call request terminal according to a call request to obtain incoming call voice information;
performing character conversion on the incoming call voice information to obtain text information;
performing semantic analysis on the text information to obtain event keywords;
generating schedule information according to the event keywords;
and sending the schedule information to a display for displaying.
2. The incoming call transaction management method according to claim 1, wherein said performing an intelligent dialogue with a call request end according to a call request to obtain incoming call voice information comprises:
obtaining voice information according to the call request;
performing character conversion on the voice information to obtain text conversion information;
performing feature extraction on the text conversion information to obtain text features;
matching and obtaining problem information corresponding to the text features in a preset problem knowledge base;
matching and obtaining answer information corresponding to the question information in a preset answer knowledge base;
carrying out voice conversion on the answer information to obtain voice reply information;
feeding back the voice reply information to the call request terminal to realize the intelligent conversation;
and counting all voice information in the intelligent conversation process to obtain the incoming call voice information.
3. The incoming call transaction management method according to claim 2, wherein the performing feature extraction on the text conversion information to obtain text features comprises:
performing word segmentation processing and labeling processing on the text conversion information to obtain processed text conversion information;
and extracting the characteristics of the processed text conversion information by using a preset language model to obtain the text characteristics.
4. The incoming call transaction management method of claim 2, further comprising:
recording the text conversion information, the question information and the answer information to generate a question-answer record;
and updating the preset question knowledge base and the preset answer knowledge base according to the question and answer records.
5. The incoming call transaction management method according to claim 1, wherein the semantic analyzing the text information to obtain event keywords comprises:
performing word segmentation processing and labeling processing on the text information to obtain processed text information;
extracting information from the processed text information by using a preset information extraction model to obtain extraction information;
and performing semantic analysis on the extracted information by using a preset semantic analysis model to obtain the event keywords.
6. The incoming call transaction management method as claimed in claim 1, wherein the event keyword includes a caller name, an event time, an event location and an event content.
7. The incoming call transaction management method of claim 6, wherein semantically analyzing the text information and obtaining the event time comprises:
performing semantic analysis on the text information to obtain time information;
judging whether the time information is absolute time or not;
if so, taking the time information as the event time;
if not, calculating according to the system time and the time information to obtain the event time.
8. The incoming call transaction management method according to any of claims 1 to 7, further comprising:
setting the level of the schedule information according to a preset level classification standard, and determining the emergency level of the schedule information;
determining reminding time according to the emergency grade;
and initiating reminding information at the reminding time.
9. An incoming transaction management device, comprising:
the intelligent dialogue module is used for carrying out intelligent dialogue with the call request terminal according to the call request to obtain incoming call voice information;
the character conversion module is used for carrying out character conversion on the incoming call voice information to obtain text information;
the semantic analysis module is used for carrying out semantic analysis on the text information to obtain event keywords;
the schedule generating module is used for generating schedule information according to the event keywords;
and the schedule display module is used for sending the schedule information to a display for displaying.
10. An incoming call transaction management device, comprising:
a memory for storing a computer program;
a processor for implementing the steps of the incoming call transaction management method according to any one of claims 1 to 8 when executing said computer program;
and the display is used for displaying the schedule information.
11. A computer-readable storage medium, having stored thereon a computer program which, when being executed by a processor, carries out the steps of the incoming call transaction management method according to any one of claims 1 to 8.
Priority Applications (5)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911082348.9A CN110798578A (en) | 2019-11-07 | 2019-11-07 | Incoming call transaction management method and device and related equipment |
| US16/889,823 US11019207B1 (en) | 2019-11-07 | 2020-06-02 | Systems and methods for smart dialogue communication |
| US17/238,161 US11323566B2 (en) | 2019-11-07 | 2021-04-22 | Systems and methods for smart dialogue communication |
| US17/660,207 US11758047B2 (en) | 2019-11-07 | 2022-04-21 | Systems and methods for smart dialogue communication |
| US18/359,075 US20230370549A1 (en) | 2019-11-07 | 2023-07-26 | Systems and methods for smart dialogue communication |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911082348.9A CN110798578A (en) | 2019-11-07 | 2019-11-07 | Incoming call transaction management method and device and related equipment |
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| CN110798578A true CN110798578A (en) | 2020-02-14 |
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| CN111600993A (en) * | 2020-05-13 | 2020-08-28 | 北京华峰创业科技有限公司 | Method and device for stroke reminding according to short message |
| CN111831925A (en) * | 2020-07-20 | 2020-10-27 | 上海博泰悦臻电子设备制造有限公司 | Backup method based on information sharing of other people, electronic equipment and readable storage medium |
| CN111885195A (en) * | 2020-07-31 | 2020-11-03 | 苏州思必驰信息科技有限公司 | Method and system for providing voice transcription service according to service duration |
| CN112150103A (en) * | 2020-09-08 | 2020-12-29 | 腾讯科技（深圳）有限公司 | Schedule setting method and device and storage medium |
| CN113641801A (en) * | 2021-10-19 | 2021-11-12 | 成都中航信虹科技股份有限公司 | Control method and system of voice scheduling system and electronic equipment |
| CN114338921A (en) * | 2021-12-31 | 2022-04-12 | 济南丽阳神州智能科技有限公司 | Home service-based incoming call processing method, device and medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111600993A (en) * | 2020-05-13 | 2020-08-28 | 北京华峰创业科技有限公司 | Method and device for stroke reminding according to short message |
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| CN114338921A (en) * | 2021-12-31 | 2022-04-12 | 济南丽阳神州智能科技有限公司 | Home service-based incoming call processing method, device and medium |
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