CN111861076A - Work order processing method and equipment - Google Patents
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- 238000012544 monitoring process Methods 0.000 claims abstract description 74
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- 238000012545 processing Methods 0.000 claims abstract description 12
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- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06312—Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention provides a work order processing method and equipment, wherein the method comprises the following steps: when an order of a user is received and order information in the order is extracted, generating a work order based on the order information and a preset work order template, and generating a monitoring work order related to the work order by the preset monitoring work order template; determining order receiving personnel matched with the work order based on the order information, and allocating the determined order receiving personnel to process the work order; and when the monitoring work order detects that the execution process of the work order meets the preset abnormal condition, early warning is carried out based on the work order. The scheme can adapt to the needs of more orders, avoids a corresponding system for independent setting of each order, generates a monitoring work order for always monitoring the work order in real time while generating the work order, realizes the integration of automatic monitoring of the work order flow and work order execution process data, automatically executes the alarm operation when the execution process of the work order meets the preset abnormal condition, and prompts the abnormal processing efficiency of the work order.
Description
Technical Field
The invention relates to the field of data processing, in particular to a work order processing method and equipment.
Background
Currently, in many fields, a large number of orders need to be satisfied, but various orders need to be satisfied in different ways, for example, express delivery service and taxi taking service and the like need to be satisfied respectively in different ways, which results in that different orders need to be realized by independently setting separate systems.
In addition, the order process is performed by manually monitoring the order process, for example, in the express delivery process, if the delivery has a problem, for example, the delivery time is too long, or the delivery is lost, the automatic early warning cannot be performed, the manpower is limited, the number of orders is often massive, and the abnormal situation cannot be found in time by manually checking the order process, which is very easy to cause that the orders are found only after the order is abnormal for a long time, or the orders are reported after being found by the order requester, so that the efficiency is low, and the requirement of the current massive orders cannot be met.
For this reason, there is a need for a better order handling scheme.
Disclosure of Invention
Aiming at the defects in the prior art, the invention provides a work order processing method and equipment, which adopt a preset work order template to convert the order information of a user into a work order, establish a universal mode, can adapt to more order requirements, avoid setting a corresponding system for each order independently, and further generate a monitoring work order for monitoring the work order in real time all the time while generating the work order, realize the automatic monitoring of the work order process and the integration of the work order execution process data, automatically execute the alarm operation when the execution process of the work order meets the preset abnormal condition, and prompt the abnormal processing efficiency of the work order.
Specifically, the present invention proposes the following specific examples:
the embodiment of the invention provides a work order processing method, which comprises the following steps:
when an order of a user is received and order information in the order is extracted, generating a work order based on the order information and a preset work order template, and generating a monitoring work order related to the work order by the preset monitoring work order template; the monitoring work order is used for monitoring the execution process of the associated work order in real time;
determining order takers matched with the work order based on the order information, and allocating the determined order takers to process the work order;
and when the monitoring work order detects that the execution process of the work order meets a preset abnormal condition, early warning is carried out based on the work order.
In a specific embodiment, the order information includes one or more order requirements;
the step of determining order takers matched with the work order based on the order information comprises the following steps:
determining order requirements in the order information;
selecting the working personnel which most meets the requirement of the order at present to carry out the pushing of the work order;
if the worker feeds back to accept the work order, determining the worker as an order receiving worker of the work order;
In a specific embodiment, if the worker feedback does not accept the work order, the worker is removed from the staff list, and an operation of "selecting the worker most meeting the order requirement at present to push the work order" is performed based on the current staff list.
In a specific embodiment, the order requirements include order mandatory requirements and order non-mandatory requirements;
the step of determining order takers matched with the work order based on the order information comprises the following steps:
determining order mandatory requirements and order non-mandatory requirements in the order information;
judging whether a worker capable of meeting the order essential requirement and the order non-essential requirement exists;
if the judgment result is yes, selecting the worker as a bill receiving worker;
and if the judgment result is negative, selecting the staff meeting the necessary requirements of the order as order receiving staff.
In a specific embodiment, the order requirement in the order information includes any combination of one or more of the following: time requirements, location requirements, skill requirements, work experience requirements, user-defined requirements.
In a specific embodiment, the method further comprises:
and when receiving the order transfer request of the order taker, executing the operation of determining the order taker matched with the work order based on the order information based on other staff except the order taker.
In a specific embodiment, the preset exception condition includes: the order is not received when the preset time period is exceeded, the work order is converted into the order for more than the preset time, and the work order is not processed when the preset time is exceeded.
In a specific embodiment, the "performing an early warning based on the work order when the monitoring work order detects that the execution process of the work order satisfies a preset abnormal condition" includes:
when the monitoring work order detects that the execution process of the work order meets a preset abnormal condition, generating early warning data based on the execution process of the work order and the met abnormal condition;
and sending the early warning data in a plurality of preset modes.
In a specific embodiment, the method further comprises:
and when the monitoring work order detects that the execution process of the work order does not meet the preset abnormal condition, sending a message for canceling the early warning of the work order.
The embodiment of the invention also provides a work order processing device, which comprises:
the generating module is used for generating a work order based on the order information and a preset work order template when the order information in the order is extracted when the order of the user is received, and generating a monitoring work order related to the work order by the preset monitoring work order template; the monitoring work order is used for monitoring the execution process of the associated work order in real time;
the allocation module is used for determining order receiving personnel matched with the work order based on the order information and allocating the determined order receiving personnel to process the work order;
and the monitoring module is used for carrying out early warning based on the work order when the monitoring work order detects that the execution progress of the work order meets the preset abnormal condition.
Therefore, the embodiment of the invention provides a work order processing method and equipment, and the method comprises the following steps: when an order of a user is received and order information in the order is extracted, generating a work order based on the order information and a preset work order template, and generating a monitoring work order related to the work order by the preset monitoring work order template; the monitoring work order is used for monitoring the execution process of the associated work order in real time; determining order takers matched with the work order based on the order information, and allocating the determined order takers to process the work order; and when the monitoring work order detects that the execution process of the work order meets a preset abnormal condition, early warning is carried out based on the work order. The scheme adopts the preset work order template to convert the order information of the user into the work order, a universal mode is established, the requirement of more orders can be met, a corresponding system is avoided being set for each order independently, furthermore, when the work order is generated, the monitoring work order which always monitors the work order in real time is generated, the integration of the automatic monitoring of the work order flow and the work order execution process data is realized, when the execution process of the work order accords with the preset abnormal condition, the alarm operation is automatically executed, and the abnormal processing efficiency of the work order is prompted.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present invention and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained according to the drawings without inventive efforts.
Fig. 1 is a schematic flow chart of a work order processing method according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of a work order processing method according to an embodiment of the present invention;
fig. 3 is a schematic flow chart of the work order processing method according to the embodiment of the present invention, which relates to order transfer and early warning;
fig. 4 is a schematic structural diagram of a work order processing apparatus according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of a work order processing apparatus according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of a work order processing apparatus according to an embodiment of the present invention.
Detailed Description
Various embodiments of the present disclosure will be described more fully hereinafter. The present disclosure is capable of various embodiments and of modifications and variations therein. However, it should be understood that: there is no intention to limit the various embodiments of the disclosure to the specific embodiments disclosed herein, but rather, the disclosure is to cover all modifications, equivalents, and/or alternatives falling within the spirit and scope of the various embodiments of the disclosure.
The terminology used in the various embodiments of the present disclosure is for the purpose of describing particular embodiments only and is not intended to be limiting of the various embodiments of the present disclosure. As used herein, the singular forms are intended to include the plural forms as well, unless the context clearly indicates otherwise. Unless otherwise defined, all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art to which the various embodiments of the present disclosure belong. The terms (such as those defined in commonly used dictionaries) should be interpreted as having a meaning that is consistent with their contextual meaning in the relevant art and will not be interpreted in an idealized or overly formal sense unless expressly so defined in various embodiments of the present disclosure.
Example 1
The embodiment of the invention also discloses a work order processing method, which comprises the following steps as shown in fig. 1 and fig. 2:
Specifically, the order form of the user includes order form information, which is the condition required by the order form, for example, 10 am of 2 month and 13 days is required to start from beijing south station, and the order form reaches Tiananmen within 1 hour, or a part of fried pepper meat is required to be eaten before 12 am of 2 month and 18 days, and a blocked kitchen sewer pipe in a home is required to be repaired before 2 and 3 months and 12 days, and the like, and the order form information includes the time requirement, the place requirement and the like. Based on this, a work order is generated according to a preset work order template (the template is composed of information of each order, so that various order requirements can be met), and similarly, a monitoring work order for monitoring the construction site is generated at the same time (the monitoring work order template for generating the monitoring work order is also preset and comprises various different preset abnormal conditions so as to determine whether to execute the operation of early warning based on the monitored execution process), and the monitoring work order is used for monitoring the execution process of the whole work order.
In addition, in a specific embodiment, the mode of obtaining the user order information may also be a mode of directly enabling the user to obtain the order information input on a preset work order module, and the specific work order module may synthesize various different order requirements (corresponding to the order information) to generate the work order.
after a work order is generated, the order receiving personnel needs to be matched with the work order, namely, the personnel meeting the work order can be specifically provided with the following specific modes:
specifically, in one mode, the order information includes one or more order requirements;
the step 102 of determining the order taker matched with the work order based on the order information includes:
determining order requirements in the order information;
selecting the working personnel which most meets the requirement of the order at present to carry out the pushing of the work order;
if the worker feeds back to accept the work order, determining the worker as an order receiving worker of the work order;
specifically, the order information may include one or more order requirements, and for this reason, when selecting the order taker, the worker best meeting all the order requirements is selected as the preselected order taker, and the information of the work order is pushed to the preselected order taker, and as long as the feedback is accepted, the selected order taker is determined to be the order taker;
In addition, in another specific case, if the worker feedback does not accept the work order, the worker is removed from the staff list, and an operation of "selecting the worker most meeting the order requirement at present to push the work order" is performed based on the current staff list.
Specifically, if the worker does not accept the work order, the worker meeting the order requirement of the work order is continuously searched for from the rest of workers, and pushing is performed, and so on until the worker meeting the requirement accepts the work order.
In another mode, the order requirement comprises an order mandatory requirement and an order non-mandatory requirement;
whereby said "determining order takers matching said work order based on said order information" in step 102 comprises:
determining order mandatory requirements and order non-mandatory requirements in the order information;
judging whether a worker capable of meeting the order essential requirement and the order non-essential requirement exists;
if the judgment result is yes, selecting the worker as a bill receiving worker;
and if the judgment result is negative, selecting the staff meeting the necessary requirements of the order as order receiving staff.
Specifically, for example, the work order 1 requires skills a (required), B (optional), and C (optional). The existing service personnel A, B, C and D. The respective skills are as follows:
a: A. b;
b: B. c, D, respectively;
c: A. b, C, respectively;
d: A. c;
thus, the work order 1 has three people, namely A, C and D, which can receive orders, but the scheme can preferentially recommend C order because the skills of the people are perfectly matched with the requirements of the work order 1.
In addition, the information of the staff can be dynamically configured, particularly because the information changes dynamically every day, such as the time of work and the time of business, whether business trip occurs or not, and the like.
In a specific embodiment, the order requirement in the order information includes any combination of one or more of the following: time requirements, location requirements, skill requirements, work experience requirements, user-defined requirements.
And 103, when the monitoring work order detects that the execution process of the work order meets a preset abnormal condition, early warning is carried out based on the work order.
In a specific embodiment, the preset exception condition includes: the order is not received when the preset time period is exceeded, the work order is converted into the order for more than the preset time, and the work order is not processed when the preset time is exceeded.
In a specific embodiment, the "performing an early warning based on the work order when the monitored work order detects that the execution process of the work order satisfies a preset abnormal condition" in step 103 includes:
when the monitoring work order detects that the execution process of the work order meets a preset abnormal condition, generating early warning data based on the execution process of the work order and the met abnormal condition;
and sending the early warning data in a plurality of preset modes.
Specifically, for example, in the work order execution process, for example, the waiting time exceeds 24 hours, the work order is changed into the order more than 3 times, the work order does not receive the order within 24 hours, and the like; in the execution process of the work order, if the early warning is triggered, the early warning can be automatically performed, and managers, service personnel and other personnel can be notified through short messages, mailboxes, in-application notifications (including APP, public numbers, front-end message notifications) and other manners. The administrator can take corresponding management measures for the work order which has triggered the early warning, and other service personnel are informed to process the work order in time.
Therefore, when the early warning can be released, the early warning can be removed, and the method further comprises the following steps:
and when the monitoring work order detects that the execution process of the work order does not meet the preset abnormal condition, sending a message for canceling the early warning of the work order.
Specifically, for example, when a new worker is found to process the work order, the previous warning may be cancelled.
In addition, in this scheme, when the order taker does not want to process the received work order due to an accident or other reasons, the method further includes:
and when receiving the order transfer request of the order taker, executing the operation of determining the order taker matched with the work order based on the order information based on other staff except the order taker.
The specific work order can be transferred, that is, the work order can be transferred, and the specific work order can be as shown in embodiment 2 shown in FIG. 3
To further explain the present solution, the present solution also discloses a work order processing apparatus, as shown in fig. 4, including:
the generating module 201 is configured to, when an order of a user is received and order information in the order is extracted, generate a work order based on the order information and a preset work order template, and generate a monitoring work order associated with the work order by using the preset monitoring work order template; the monitoring work order is used for monitoring the execution process of the associated work order in real time;
a dispatching module 202, configured to determine order takers matched with the work order based on the order information, and dispatch the determined order takers to process the work order;
And the monitoring module 203 is used for carrying out early warning based on the work order when the monitoring work order detects that the execution process of the work order meets the preset abnormal condition.
In a specific embodiment, the order information includes one or more order requirements;
the allocating module 202 "determining the order taker matched with the work order based on the order information" includes:
determining order requirements in the order information;
selecting the working personnel which most meets the requirement of the order at present to carry out the pushing of the work order;
if the worker feeds back to accept the work order, determining the worker as an order receiving worker of the work order;
in a specific embodiment, as shown in fig. 5, the method further includes:
and the processing module 204 is configured to, if the worker feedback does not accept the work order, remove the worker from the staff list, and perform an operation of "selecting a worker that best meets the order requirement at present to perform pushing of the work order" based on the current staff list.
In a specific embodiment, the order requirements include order mandatory requirements and order non-mandatory requirements;
the allocating module 202 "determining the order taker matched with the work order based on the order information" includes:
Determining order mandatory requirements and order non-mandatory requirements in the order information;
judging whether a worker capable of meeting the order essential requirement and the order non-essential requirement exists;
if the judgment result is yes, selecting the worker as a bill receiving worker;
and if the judgment result is negative, selecting the staff meeting the necessary requirements of the order as order receiving staff.
In a specific embodiment, the order requirement in the order information includes any combination of one or more of the following: time requirements, location requirements, skill requirements, work experience requirements, user-defined requirements.
In a specific embodiment, as shown in fig. 6, the apparatus further comprises:
and the order forwarding module 205 is configured to, when receiving an order forwarding request of the order taker, execute an operation of "determining the order taker matched with the work order based on the order information" based on other staff except the order taker.
In a specific embodiment, the preset exception condition includes: the order is not received when the preset time period is exceeded, the work order is converted into the order for more than the preset time, and the work order is not processed when the preset time is exceeded.
In a specific embodiment, the monitoring module 203 is configured to:
when the monitoring work order detects that the execution process of the work order meets a preset abnormal condition, generating early warning data based on the execution process of the work order and the met abnormal condition;
and sending the early warning data in a plurality of preset modes.
In a specific embodiment, the apparatus further comprises:
and when the monitoring work order detects that the execution process of the work order does not meet the preset abnormal condition, sending a message for canceling the early warning of the work order.
Therefore, the embodiment of the invention provides a work order processing method and equipment, and the method comprises the following steps: when an order of a user is received and order information in the order is extracted, generating a work order based on the order information and a preset work order template, and generating a monitoring work order related to the work order by the preset monitoring work order template; the monitoring work order is used for monitoring the execution process of the associated work order in real time; determining order takers matched with the work order based on the order information, and allocating the determined order takers to process the work order; and when the monitoring work order detects that the execution process of the work order meets a preset abnormal condition, early warning is carried out based on the work order. The scheme adopts the preset work order template to convert the order information of the user into the work order, a universal mode is established, the requirement of more orders can be met, a corresponding system is avoided being set for each order independently, furthermore, when the work order is generated, the monitoring work order which always monitors the work order in real time is generated, the integration of the automatic monitoring of the work order flow and the work order execution process data is realized, when the execution process of the work order accords with the preset abnormal condition, the alarm operation is automatically executed, and the abnormal processing efficiency of the work order is prompted.
Those skilled in the art will appreciate that the figures are merely schematic representations of one preferred implementation scenario and that the blocks or flow diagrams in the figures are not necessarily required to practice the present invention.
Those skilled in the art will appreciate that the modules in the devices in the implementation scenario may be distributed in the devices in the implementation scenario according to the description of the implementation scenario, or may be located in one or more devices different from the present implementation scenario with corresponding changes. The modules of the implementation scenario may be combined into one module, or may be further split into a plurality of sub-modules.
The above-mentioned invention numbers are merely for description and do not represent the merits of the implementation scenarios.
The above disclosure is only a few specific implementation scenarios of the present invention, however, the present invention is not limited thereto, and any variations that can be made by those skilled in the art are intended to fall within the scope of the present invention.
Claims (10)
1. A work order processing method is characterized by comprising the following steps:
when an order of a user is received and order information in the order is extracted, generating a work order based on the order information and a preset work order template, and generating a monitoring work order related to the work order by the preset monitoring work order template; the monitoring work order is used for monitoring the execution process of the associated work order in real time;
Determining order takers matched with the work order based on the order information, and allocating the determined order takers to process the work order;
and when the monitoring work order detects that the execution process of the work order meets a preset abnormal condition, early warning is carried out based on the work order.
2. The work order processing method of claim 1, wherein said order information includes one or more order requirements;
the step of determining order takers matched with the work order based on the order information comprises the following steps:
determining order requirements in the order information;
selecting the working personnel which most meets the requirement of the order at present to carry out the pushing of the work order;
and if the worker feeds back to accept the work order, determining the worker as the order receiving worker of the work order.
3. The work order processing method as claimed in claim 2, wherein if the worker feedback does not accept the work order, the worker is removed from the staff list, and based on the current staff list, an operation of selecting the worker most meeting the order requirement at present to push the work order is performed.
4. The method as claimed in claim 1, wherein said order requirements include order mandatory requirements and order non-mandatory requirements;
the step of determining order takers matched with the work order based on the order information comprises the following steps:
determining order mandatory requirements and order non-mandatory requirements in the order information;
judging whether a worker capable of meeting the order essential requirement and the order non-essential requirement exists;
if the judgment result is yes, selecting the worker as a bill receiving worker;
and if the judgment result is negative, selecting the staff meeting the necessary requirements of the order as order receiving staff.
5. The method of any of claims 1-4, wherein the order requirements in the order information include any combination of one or more of: time requirements, location requirements, skill requirements, work experience requirements, user-defined requirements.
6. The method of claim 1, further comprising:
and when receiving the order transfer request of the order taker, executing the operation of determining the order taker matched with the work order based on the order information based on other staff except the order taker.
7. The work order processing method as claimed in claim 1 or 6, wherein said predetermined abnormal condition comprises: the order is not received when the preset time period is exceeded, the work order is converted into the order for more than the preset time, and the work order is not processed when the preset time is exceeded.
8. The work order processing method as claimed in claim 1, wherein the "performing an early warning based on the work order when the monitoring work order detects that the execution progress of the work order satisfies a preset abnormal condition" includes:
when the monitoring work order detects that the execution process of the work order meets a preset abnormal condition, generating early warning data based on the execution process of the work order and the met abnormal condition;
and sending the early warning data in a plurality of preset modes.
9. The work order processing method of claim 8, further comprising:
and when the monitoring work order detects that the execution process of the work order does not meet the preset abnormal condition, sending a message for canceling the early warning of the work order.
10. A work order processing apparatus, comprising:
the generating module is used for generating a work order based on the order information and a preset work order template when the order information in the order is extracted when the order of the user is received, and generating a monitoring work order related to the work order by the preset monitoring work order template; the monitoring work order is used for monitoring the execution process of the associated work order in real time;
The allocation module is used for determining order receiving personnel matched with the work order based on the order information and allocating the determined order receiving personnel to process the work order;
and the monitoring module is used for carrying out early warning based on the work order when the monitoring work order detects that the execution progress of the work order meets the preset abnormal condition.
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113256256A (en) * | 2021-05-28 | 2021-08-13 | 北京软通智慧城市科技有限公司 | Work order early warning method, device, equipment and storage medium |
| CN116384888A (en) * | 2021-12-21 | 2023-07-04 | 安博 | Intelligent management and control platform and operation work order system |
| CN116384940A (en) * | 2023-04-23 | 2023-07-04 | 杭州威灿科技有限公司 | Case handling early warning management method and device, electronic equipment and storage medium |
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