CN101650788A - Method and system for electronic monitoring of administrative operations - Google Patents
Method and system for electronic monitoring of administrative operations Download PDFInfo
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- CN101650788A CN101650788A CN200810142306A CN200810142306A CN101650788A CN 101650788 A CN101650788 A CN 101650788A CN 200810142306 A CN200810142306 A CN 200810142306A CN 200810142306 A CN200810142306 A CN 200810142306A CN 101650788 A CN101650788 A CN 101650788A
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Abstract
The invention relates to a method and a system for the electronic monitoring of administrative operations, in particular to the method and the system for performing the electronic monitoring of the administrative operations by applying a plurality of information techniques including a computer software technique, a computer network technique, a computer multimedia technique and the like. In orderto solve the problems that the monitoring of the administrative operations has low efficiency and lag supervision, the invention discloses the method for performing the electronic monitoring of the administrative operations, which is characterized by comprising the following steps: pre-formulating a standard to standardize and quantify the processing procedure of the administrative operations; acquiring correlative processing information in real time in the processing procedure of the administrative operations, and performing quantitative comparison between the processing information and the pre-formulated processing standard to discover the problems in the processing procedure of the administrative operations in time and send out prompts and cautions automatically. The invention also discloses the system for performing the electronic monitoring of the administrative operations. The method and the system can greatly improve the working efficiency of monitoring of the administrative operations, and effectively improve the effectiveness of administrative supervision.
Description
Technical field
The present invention relates to a kind of electronic monitoring of administrative operations method and system, particularly a kind of method and system of using several information such as computer software technology, computer networking technology, Computer Multimedia Technology to carry out administrative professional electronization supervision.
Background technology
At present, the administrative professional main artificial method for monitoring that adopts education in advance and subsequent supervision.Because administrative operational staff is numerous, administrative magnitude of the operation is very big, and administrative supervisory department is short of hands, and administrative supervisory department can't accomplish that every thing must look into, and can only adopt the mode of universal education, selective examination supervision to exercise supervision, and administrative professional supervision efficient is very low.Therefore, a kind of method and system of efficiently administrative business effectively being supervised of invention are very necessary.
Summary of the invention
The technical problem to be solved in the present invention is, in order to overcome the inefficient situation of administrative professional supervision, provides a kind of method and system of efficiently administrative business effectively being supervised.
The technical solution adopted for the present invention to solve the technical problems is: construct a kind of method of using several information such as computer software technology, computer networking technology and Computer Multimedia Technology to carry out administrative professional electronization supervision, it comprises the steps:
A, the quantifiable administrative business processing supervision standard of formulation;
B, in administrative business processing process, gather relevant process information real-time or non real-time;
C, administrative business processing standard automatic the administrative service handling information that collects and that pre-establish quantize comparison;
D, by relatively, if find to have problems in the administrative business processing process, then send and remind and caution from the administrative operational staff of trend and administrative professional aufsichtsrat.
In the professional method for monitoring of administration of the present invention, the quantifiable administrative business processing supervision standard of the described formulation of steps A is meant the administrative business processing standard of having formulated before the administrative professional supervision carrying out.Wherein, the supervision standard is one group of concrete, quantifiable business processing standard, and each standard comprises a business processing monitoring point and a series of concrete numerical value or series of values scope.
In the professional method for monitoring of administration of the present invention, step B is described to be gathered relevant process information real-time or non real-time and is meant that infotecies such as utilization computer software technology, computer networking technology, Computer Multimedia Technology gather relevant information by following several modes in the administrative business processing process of administrative operational staff or after finishing administrative business processing in administrative business processing process: (1) capturing service process information automatically real-time or non real-time from existing business process software system; (2) administrative operational staff reports and submits the manual service handling information of reporting and submitting of software by monitor information in the business processing process or after finishing; (3) supervision personnel or other non-administrative operational staff carry out in the administrative business processing process or report and submit the manual service handling information of reporting and submitting of software by monitor information after finishing administrative business processing administrative operational staff; (4) the audio or video system acquisition service handling information by Local or Remote.
In the professional method for monitoring of administration of the present invention, the administrative service handling information that the described handle of step C collects administrative business processing standard automatic and that pre-establish is meant that automatically computer software is finished the administrative service handling information value that is collected under the situation of not having artificial intervention and the administrative business processing standard value that pre-establishes compares in quantizing relatively.
In the professional method for monitoring of administration of the present invention, step D described from the administrative operational staff of trend and administrative professional aufsichtsrat send remind and caution in be meant automatically that computer software is not having and generate prompting and alert messages under the artificial situation of intervening and send to administrative operational staff and administrative professional aufsichtsrat that wherein message service system comprises suitable message systems such as automatic telephone, SMS, cell phone multimedia message, web station system, instant communicating system, screen system, lighting system, audio system by one or more message service systems.
In the professional method for monitoring of administration of the present invention, step D described from the administrative operational staff of trend and administrative professional aufsichtsrat send remind and caution in prompting and caution comprise that early warning is reminded and alarm is reminded, wherein early warning is reminded and is referred to remind near violation the time, and alarm is reminded and referred to remind when taking place in violation of rules and regulations.
The professional observation system of administration of the present invention comprises:
(1) information acquisition system, it is responsible for gathering real-time or non real-time administrative service handling information;
(2) automatic observation system, administrative service handling information that it is gathered information acquisition system automatically and administrative business processing supervision standard compare, and find that in time there has been the problem that maybe may exist in administrative business processing;
(3) information service system, it provides information service to administrative operational staff and administrative professional aufsichtsrat, and the relevant personnel also can initiatively enter this system and inquire about;
(4) operation monitoring system, it can be monitored in real time to administrative business information collection situation;
(5) performance assessment system, it can immediately issue the performance evaluation result according to professional monitoring result of real-time administration and the performance evaluation formula that presets.
Professional electronic method for monitoring of administration of the present invention and system thereof have following beneficial effect:
(1) by carrying out the professional supervision of administration in real time, administrative operational staff's responsibility consciousness, efficient consciousness are strengthened greatly, work efficiency obviously improves.
(2) carry out the professional supervision of administration by electronization, make the aufsichtsrat will supervise mode from " education in advance, selective examination afterwards " change into all business in advance, the thing, overall process is supervised afterwards, has improved efficiency of supervision over administration and validity greatly.
Description of drawings
The present invention does not have accompanying drawing.
Specific implementation method
Below the specific embodiment of the present invention is elaborated:
(1) pre-establishes quantifiable administrative business processing supervision standard.The described administrative business processing standard of having formulated before the administrative professional supervision carrying out that is meant that pre-establishes, describedly quantize to be meant that the supervision standard is one group of concrete, quantifiable business processing standard, each standard comprises a business processing monitoring point and a series of concrete numerical value or series of values scope.
(2) in administrative business processing process, gather relevant process information real-time or non real-time.Describedly in administrative business processing process, gather relevant process information real-time or non real-time and be meant that infotecies such as utilization computer software technology, computer networking technology, Computer Multimedia Technology gather relevant information by following several modes in the administrative business processing process of administrative operational staff or after finishing administrative business processing: (1) capturing service process information automatically real-time or non real-time from existing business process software system; (2) administrative operational staff reports and submits the manual service handling information of reporting and submitting of software by monitor information in the business processing process or after finishing; (3) supervision personnel or other non-administrative operational staff carry out in the administrative business processing process or report and submit the manual service handling information of reporting and submitting of software by monitor information after finishing administrative business processing administrative operational staff; (4) the audio or video system acquisition service handling information by Local or Remote.
The administrative service handling information that (three) will collect quantizes comparison with the administrative business processing standard that pre-establishes, and in time finds to have problems in the administrative business processing process.The administrative service handling information that described handle collects administrative business processing standard automatic and that pre-establish is meant that automatically computer software is finished the administrative service handling information value that is collected under the situation of not having artificial intervention and the administrative business processing standard value that pre-establishes compares in quantizing relatively.
(4) if find any unlawful practice, send corresponding prompting and caution from administrative operational staff of trend and administrative professional aufsichtsrat.Described from the administrative operational staff of trend and administrative professional aufsichtsrat send remind and caution in be meant automatically that computer software is not having and generate prompting and alert messages under the artificial situation of intervening and send to administrative operational staff and administrative professional aufsichtsrat that wherein message service system comprises suitable message systems such as automatic telephone, SMS, cell phone multimedia message, web station system, instant communicating system, screen system, lighting system, audio system by one or more message service systems.Described from the administrative operational staff of trend and administrative professional aufsichtsrat send remind and caution in prompting and caution comprise that early warning is reminded and alarm is reminded, wherein early warning is reminded and is referred to remind near violation the time, and alarm is reminded and referred to remind when taking place in violation of rules and regulations.
The present invention is further illustrated below by example:
(1) aufsichtsrat pre-establishes quantifiable administrative business processing supervision standard, and it is set in the electronic monitoring system.For example: stipulate that the citizen is limited to 5 working days (the 5th day for reminding day) when handling handling of Ltd's registration, toll amount is 10 yuans.
(2) administrative operational staff handles administrative business in daily used transaction processing system, and service handling information is automatically collected the electronic monitoring system.For example, citizen's first is handled Ltd's registration, and staff's second is accepted this business and submitted to business to be numbered A for first and accepts receipt, and charges 15 yuans.
The administrative service handling information that (three) will collect quantizes comparison with the administrative business processing standard that pre-establishes, and in time finds to have problems in the administrative business processing process.For example: in this example, the administrative business processing charge that is collected is 15 yuans, with in the supervision standard 10 yuans compare.Further, suppose the 5th morning on working day, under the situation of not having any other reason, do not handle as yet and finish by administrative business to staff's second for system acquisition.
(4) if find any unlawful practice, send corresponding prompting and caution from administrative operational staff of trend and administrative professional aufsichtsrat.For example: in this example, the administrative business processing charge that is collected compares with the supervision standard, 5 yuan of Renminbi have been overcharged in discovery, system sends the violation prompting of similar " professional A overcharges in the process of handling and gets 5 yuans, please give respective handling " immediately to staff and aufsichtsrat by note service system.Further, to the 5th morning on working day, system discovery staff second administrative business under the situation of not having any other reason is not handled as yet and is finished, be found to professional early warning day, then system sends the early warning prompting of similar " professional A handles the time limit early warning, reminds the relevant personnel to note " immediately to staff and aufsichtsrat by note service system.
Claims (8)
1, a kind of method of administrative professional supervision, it comprises the steps: A, formulates quantifiable administrative business processing supervision standard; B, in administrative business processing process, gather relevant process information real-time or non real-time; C, administrative business processing standard automatic the administrative service handling information that collects and that pre-establish quantize comparison; D, by relatively, if find to have problems in the administrative business processing process, then send and remind and caution from the administrative operational staff of trend and administrative professional aufsichtsrat.
2, the professional method for monitoring of administration according to claim 1 is characterized by: the quantifiable administrative business processing supervision standard of the described formulation of steps A is meant the administrative business processing standard of having formulated before the administrative professional supervision carrying out.Wherein, the supervision standard is one group of concrete, quantifiable business processing standard, and each standard comprises a business processing monitoring point and a series of concrete numerical value or series of values scope.
3, the professional method for monitoring of administration according to claim 1 is characterized by: step B is described to be gathered relevant process information real-time or non real-time and is meant that infotecies such as utilization computer software technology, computer networking technology, Computer Multimedia Technology gather relevant information by following several modes in the administrative business processing process of administrative operational staff or after finishing administrative business processing in administrative business processing process: (1) capturing service process information automatically real-time or non real-time from existing business process software system; (2) administrative operational staff reports and submits the manual service handling information of reporting and submitting of software by monitor information in the business processing process or after finishing; (3) supervision personnel or other non-administrative operational staff carry out in the administrative business processing process or report and submit the manual service handling information of reporting and submitting of software by monitor information after finishing administrative business processing administrative operational staff; (4) the audio or video system acquisition service handling information by Local or Remote.
4, the professional method for monitoring of administration according to claim 1 is characterized by: the administrative service handling information that the described handle of step C collects administrative business processing standard automatic and that pre-establish is meant that automatically computer software is finished the administrative service handling information value that is collected under the situation of not having artificial intervention and the administrative business processing standard value that pre-establishes compares in quantizing relatively.
5, the professional method for monitoring of administration according to claim 1, it is characterized by: step D described from the administrative operational staff of trend and administrative professional aufsichtsrat send remind and caution in be meant automatically that computer software is not having and generate prompting and alert messages under the artificial situation of intervening and send to administrative operational staff and administrative professional aufsichtsrat that wherein message service system comprises automatic telephone by one or more message service systems, SMS, cell phone multimedia message, web station system, instant communicating system, screen system, lighting system, the message system that audio system etc. are suitable.
6, the professional method for monitoring of administration according to claim 1, it is characterized by: step D described from the administrative operational staff of trend and administrative professional aufsichtsrat send remind and caution in prompting and caution comprise that early warning is reminded and alarm is reminded, wherein early warning is reminded and is referred to remind near violation the time, and alarm is reminded and referred to remind when taking place in violation of rules and regulations.
7, a kind of system of administrative professional supervision is characterized in that, comprising: information acquisition system, and it is responsible for gathering real-time or non real-time administrative service handling information; Automatic observation system, administrative service handling information that it is gathered information acquisition system automatically and administrative business processing supervision standard compare, and find that in time there has been the problem that maybe may exist in administrative business processing; Information service system, it provides information service to administrative operational staff and administrative professional aufsichtsrat, and the relevant personnel also can initiatively enter this system and inquire about.
8, the professional observation system of administration according to claim 7, it is characterized by, this system also comprises an operation monitoring system and a performance assessment system, operation monitoring system can be monitored in real time to administrative business information collection situation, and performance assessment system can immediately be issued the performance evaluation result according to professional monitoring result of real-time administration and the performance evaluation formula that presets.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200810142306A CN101650788A (en) | 2008-08-12 | 2008-08-12 | Method and system for electronic monitoring of administrative operations |
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| Application Number | Priority Date | Filing Date | Title |
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| CN200810142306A CN101650788A (en) | 2008-08-12 | 2008-08-12 | Method and system for electronic monitoring of administrative operations |
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| CN101650788A true CN101650788A (en) | 2010-02-17 |
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| CN200810142306A Pending CN101650788A (en) | 2008-08-12 | 2008-08-12 | Method and system for electronic monitoring of administrative operations |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104239990A (en) * | 2013-06-14 | 2014-12-24 | 苏州广海信息科技有限公司 | Electronic supervision system |
| CN105005863A (en) * | 2015-07-27 | 2015-10-28 | 贵州天逸轩网络科技有限公司 | Medical accident tracking system based on CMS |
| CN107784067A (en) * | 2017-08-31 | 2018-03-09 | 平安科技（深圳）有限公司 | Monitor information processing method, device, server and storage medium |
| CN110517399A (en) * | 2019-08-30 | 2019-11-29 | 山东浪潮商用系统有限公司 | A kind of realization method and system for tax handling service hall's business intelligence early warning |
-
2008
- 2008-08-12 CN CN200810142306A patent/CN101650788A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104239990A (en) * | 2013-06-14 | 2014-12-24 | 苏州广海信息科技有限公司 | Electronic supervision system |
| CN105005863A (en) * | 2015-07-27 | 2015-10-28 | 贵州天逸轩网络科技有限公司 | Medical accident tracking system based on CMS |
| CN107784067A (en) * | 2017-08-31 | 2018-03-09 | 平安科技（深圳）有限公司 | Monitor information processing method, device, server and storage medium |
| CN107784067B (en) * | 2017-08-31 | 2020-05-26 | 平安科技（深圳）有限公司 | Monitoring information processing method, device, server and storage medium |
| CN110517399A (en) * | 2019-08-30 | 2019-11-29 | 山东浪潮商用系统有限公司 | A kind of realization method and system for tax handling service hall's business intelligence early warning |
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Open date: 20100217 |