CN110969555A

CN110969555A - Multilevel information auditing method, device, system, terminal, server and medium

Info

Publication number: CN110969555A
Application number: CN201811156646.3A
Authority: CN
Inventors: 李蔚蔚
Original assignee: Shanghai Ningrui Enterprise Service Partnership Enterprise LP
Current assignee: Shanghai Ningrui Enterprise Service Partnership Enterprise LP
Priority date: 2018-09-30
Filing date: 2018-09-30
Publication date: 2020-04-07

Abstract

The embodiment of the invention provides a multi-level information auditing method, device, system, terminal, server and medium. The method is applied to a terminal, and the terminal is in communication connection with a server; the multilevel information auditing method comprises the following steps: acquiring first to-be-audited information of a user; the first information to be audited comprises at least any two of the following items: certificate information of a user, expression information of the user, behavior information of the user and information of a scene where the user is located; sending the first information to be checked to a server; when first voice information sent by a server and sent in response to first information to be audited is received, second voice information of a user is obtained; the second voice information comprises second information to be audited; sending the second voice information to a server; and if the notification that the first to-be-audited information is not passed is received, refusing to send the second voice information to the server. The embodiment of the invention solves the technical problem of how to comprehensively audit information.

Description

Multilevel information auditing method, device, system, terminal, server and medium

Technical Field

The present invention relates to the field of information processing technologies, and in particular, to a method, an apparatus, a system, a terminal, a server, and a medium for multi-level information auditing.

Background

At present, people generally need to perform information verification when transacting financial and doctor-seeing businesses and the like. In the information auditing process, the user identity card and the bank card are usually only audited.

In the prior art, information verification is limited to identity cards and bank cards; however, there may still be audit holes, thereby causing losses to the relevant agencies.

Therefore, the prior art has the defect that the information is not completely checked because the prior art only checks the identity card and the bank card.

Disclosure of Invention

The embodiment of the invention aims to provide a multi-level information auditing method, device, system, terminal, server and medium, and solves the technical problem of how to comprehensively audit information.

In order to achieve the above object, a first aspect of the present invention provides the following technical solutions:

a multi-level information auditing method is applied to a terminal which is in communication connection with a server; the method comprises the following steps:

acquiring first to-be-audited information of a user; wherein, the first information to be audited includes at least any two of the following items: the certificate information of the user, the expression information of the user, the behavior information of the user and the information of the scene where the user is located;

sending the first information to be audited to the server;

when first voice information which is sent by the server and is sent in response to the first information to be audited is received, second voice information of the user is obtained; the first voice information is used for acquiring second information to be audited of the user; the second voice information comprises the second information to be audited;

sending the second voice information to the server;

and if the notification that the first to-be-audited information is not passed is received, refusing to send the second voice information to the server.

Preferably, before the step of acquiring the first to-be-audited information of the user, the method further includes:

acquiring an identification code of communication equipment of a user;

sending the identification code to the server;

receiving a second verification code sent by the server in response to the identification code;

acquiring a first verification code; wherein the first verification code is sent by the server to the communication device;

matching the second verification code with the first verification code;

if the matching is successful, it is determined that the user authentication is successful.

Preferably, the method further comprises:

when receiving the audit state information of the first information to be audited and/or the second information to be audited, which is sent by the server, displaying the audit state information of the first information to be audited and/or the second information to be audited; alternatively, the first and second electrodes may be,

and when receiving a notice that the information audit is successful or not, which is sent by the server, displaying the notice that the information audit is successful or not.

In order to achieve the above object, the second aspect of the present invention further provides the following technical solutions:

a multi-level information auditing method is applied to a server; the server is in communication connection with the terminal; the multilevel information auditing method comprises the following steps:

when the first information to be audited is audited, first voice information is sent to the terminal; the first voice information is used for acquiring second information to be audited of the user, and the second information to be audited is different from the first information to be audited;

obtaining an auditing result of the first information to be audited;

and if the first information to be audited is not approved, refusing to receive the second information to be audited, and determining that the information auditing is failed.

Preferably, the step of obtaining the first to-be-audited information of the user specifically includes:

acquiring an image of a user certificate, a face image of the user, a human body image of the user and an image of a scene where the user is located;

identifying the image of the user certificate by using an optical character identification method;

acquiring the first information to be audited according to the identification result;

extracting expression information of the user according to the facial image;

extracting the behavior information of the user according to the human body image;

and extracting the information of the scene where the user is located according to the image of the scene where the user is located.

Preferably, after the step of obtaining the audit result of the first information to be audited, the method further includes:

receiving second voice information responding to the first voice information if the first information to be audited passes the audit; the second voice information comprises the second information to be audited;

obtaining an auditing result of the second auditing information;

and determining whether the information audit is successful according to the audit result.

Preferably, the step of obtaining an audit result of the first to-be-audited information specifically includes:

acquiring a mental verification result of the user; wherein the mental verification result is obtained according to the expression information of the user and the behavior information of the user;

obtaining an environment verification result; the environment verification result is determined according to whether the information of the scene where the user is located is matched with the information of the commodity to be delivered;

acquiring a logical verification result of the user; the logical verification result is determined according to at least one of at least one segment in the second voice message and the first information to be audited;

if any one of the mental verification result, the environmental verification result and the logical verification result fails to verify, determining that the first information to be verified fails to be verified;

and if the mental verification result, the environmental verification result and the logical verification result are all verified successfully, determining that the first information to be verified passes the verification.

acquiring an identification code of the communication equipment of the user; wherein the identification code of the communication equipment is sent to the server by the terminal;

sending a first verification code to the communication device;

sending a second verification code to the terminal; the second verification code is used for matching with the first verification code, and the user verification is determined to be successful under the condition that the matching is successful.

Preferably, when the first information to be audited is audited, the method further includes:

and sending the auditing state information of the first information to be audited to the terminal.

Preferably, after the step of obtaining the review result of the second review information, the method further includes:

and sending the auditing state information of the first information to be audited and the second information to be audited to the terminal.

In order to achieve the above object, the third aspect of the present invention further provides the following technical solutions:

a multi-level information auditing method is characterized in that a terminal is in communication connection with a server; the multilevel information auditing method comprises the following steps:

the terminal acquires first information to be audited of a user; wherein, the first information to be audited includes at least any two of the following items: the certificate information of the user, the expression information of the user, the behavior information of the user and the information of the scene where the user is located;

the terminal sends the first information to be audited to the server;

the server acquires first information to be audited of a user;

when the first information to be audited is audited, the server sends first voice information to the terminal; the first voice information is used for acquiring second information to be audited of the user, and the second information to be audited is different from the first information to be audited;

the server acquires an auditing result of the first information to be audited;

when the terminal receives first voice information which is sent by the server and sent in response to the first information to be audited, second voice information of the user is obtained; the first voice information is used for acquiring second information to be audited of the user; the second voice information comprises the second information to be audited;

the terminal sends the second voice information to the server;

if the first information to be audited is not approved, the server refuses to receive the second information to be audited and determines that the information auditing is failed;

and if the terminal receives the notification that the first to-be-audited information is not passed, the terminal refuses to send the second voice information to the server.

the terminal acquires an identification code of communication equipment of a user;

the terminal sends the identification code to the server;

the server sends a first verification code to the communication equipment according to the identification code;

the server sends a second verification code to the terminal;

the terminal receives the second verification code;

the terminal acquires a first verification code;

the terminal matches the first verification code with the second verification code;

and if the matching is successful, the terminal determines that the user verification is successful.

Preferably, the method further comprises:

if the first information to be audited passes the audit, the server receives second voice information responding to the first voice information; the second voice information comprises the second information to be audited;

the server acquires an auditing result of the second auditing information;

and the server determines whether the information audit is successful according to the audit result.

Preferably, the method further comprises:

sending the audit state information of the first information to be audited and/or the second information to be audited to the terminal;

when the terminal receives the audit state information of the first information to be audited and/or the second information to be audited, which is sent by the server, the audit state information of the first information to be audited and/or the second information to be audited is displayed; alternatively, the first and second electrodes may be,

and when the terminal receives the notification of whether the information verification is successful or not, which is sent by the server, displaying the notification of whether the information verification is successful or not.

In order to achieve the above object, a fourth aspect of the present invention further provides the following technical solutions:

a multi-level information auditing device is applied to a terminal, and the terminal is in communication connection with a server; the device comprises:

the first acquisition module is used for acquiring first information to be audited of a user; wherein, the first information to be audited includes at least any two of the following items: the certificate information of the user, the expression information of the user, the behavior information of the user and the information of the scene where the user is located;

the first sending module is used for sending the first information to be audited to the server;

the second acquisition module is used for acquiring second voice information of the user when receiving first voice information which is sent by the server and is sent in response to the first information to be audited; the first voice information is used for acquiring second information to be audited of the user; the second voice information comprises the second information to be audited;

the second sending module is used for sending the second voice information to the server;

and the rejecting module is used for rejecting to send the second voice information to the server under the condition of receiving the notification that the first information to be audited fails.

Preferably, the apparatus further comprises:

the third acquisition module is used for acquiring the identification code of the communication equipment of the user;

the third sending module is used for sending the identification code to the server;

a receiving module, configured to receive a second verification code sent by the server in response to the identification code;

the fourth acquisition module is used for acquiring the first verification code; wherein the first verification code is sent by the server to the communication device;

the matching module is used for matching the second verification code with the first verification code;

and the determining module is used for determining that the user verification is successful under the condition that the matching is successful.

Preferably, the first obtaining module is specifically configured to:

identifying the image of the user certificate by using an optical character identification device;

extracting expression information of the user according to the facial image;

Preferably, the apparatus further comprises:

the first display module is used for displaying the auditing state information of the first information to be audited and/or the second information to be audited when the auditing state information of the first information to be audited and/or the second information to be audited, which is sent by the server, is received; alternatively, the first and second electrodes may be,

and the second display module is used for displaying the notification of whether the information audit is successful or not when receiving the notification of whether the information audit is successful or not, which is sent by the server.

In order to achieve the above object, a fifth aspect of the present invention further provides the following technical solutions:

a multi-level information auditing device is applied to a server; the server is in communication connection with the terminal; the multi-level information auditing device comprises:

the first receiving module is used for acquiring first information to be audited of a user; wherein, the first information to be audited includes at least any two of the following items: the certificate information of the user, the expression information of the user, the behavior information of the user and the information of the scene where the user is located;

the first sending module is used for sending first voice information to the terminal when the first information to be audited is audited; the first voice information is used for acquiring second information to be audited of the user, and the second information to be audited is different from the first information to be audited;

the first acquisition module is used for acquiring an auditing result of the first information to be audited;

and the rejecting module is used for rejecting to receive the second information to be audited and determining that the information audit fails under the condition that the audit on the first information to be audited is not passed.

Preferably, the apparatus further comprises:

the second receiving module is used for receiving second voice information responding to the first voice information under the condition that the first information to be audited passes the audit; the second voice information comprises the second information to be audited;

the second acquisition module is used for acquiring the auditing result of the second auditing information;

and the determining module is used for determining whether the information audit is successful according to the audit result.

Preferably, the first obtaining module is specifically configured to:

Preferably, the apparatus further comprises:

a third obtaining module, configured to obtain an identification code of the communication device of the user; wherein the identification code of the communication equipment is sent to the server by the terminal;

a second sending module, configured to send the first verification code to the communication device;

a third sending module, configured to send a second verification code to the terminal; the second verification code is used for matching with the first verification code, and the user verification is determined to be successful under the condition that the matching is successful.

Preferably, the apparatus further comprises:

and the fourth sending module is used for sending the audit state information of the first information to be audited to the terminal.

Preferably, the apparatus further comprises:

and the fifth sending module is used for sending the audit state information of the first information to be audited and the second information to be audited to the terminal.

In order to achieve the above object, a sixth aspect of the present invention further provides the following technical solutions:

a multi-level information auditing system is characterized in that a terminal is in communication connection with a server; the multi-level information auditing system comprises:

the terminal is used for: acquiring first to-be-audited information of a user; wherein, the first information to be audited includes at least any two of the following items: the certificate information of the user, the expression information of the user, the behavior information of the user and the information of the scene where the user is located; sending the first information to be audited to the server; when first voice information which is sent by the server and is sent in response to the first information to be audited is received, second voice information of the user is obtained; the first voice information is used for acquiring second information to be audited of the user; the second voice information comprises the second information to be audited; sending the second voice information to the server; if receiving the notification that the first information to be audited fails, refusing to send the second voice information to the server;

the server is configured to: the server acquires first information to be audited of a user; when the first information to be audited is audited, the server sends first voice information to the terminal; the first voice information is used for acquiring second information to be audited of the user, and the second information to be audited is different from the first information to be audited; the server acquires an auditing result of the first information to be audited; and if the first information to be audited is not approved, the server refuses to receive the second information to be audited and determines that the information auditing is failed.

Preferably, the first and second electrodes are formed of a metal,

the terminal is further configured to: acquiring an identification code of communication equipment of a user; sending the identification code to the server; receiving the second verification code; acquiring a first verification code; matching the first verification code and the second verification code; if the matching is successful, determining that the user verification is successful;

the server is further configured to: sending a first verification code to the communication equipment according to the identification code; and sending the second verification code to the terminal.

Preferably, the server is further configured to: receiving second voice information responding to the first voice information if the first information to be audited passes the audit; the second voice information comprises the second information to be audited; obtaining an auditing result of the second auditing information; and determining whether the information audit is successful according to the audit result.

Preferably, the first and second electrodes are formed of a metal,

the server is further configured to: sending the audit state information of the first information to be audited and/or the second information to be audited to the terminal;

the terminal is further configured to: when receiving the audit state information of the first information to be audited and/or the second information to be audited, which is sent by the server, displaying the audit state information of the first information to be audited and/or the second information to be audited; or when receiving a notification that the information audit is successful or not, which is sent by the server, displaying the notification that the information audit is successful or not.

In order to achieve the above object, a seventh aspect of the present invention further provides the following technical solutions:

a terminal, comprising a processor, a communication interface, a memory and a communication bus, wherein the processor, the communication interface and the memory communicate with each other through the communication bus;

the memory is used for storing a computer program;

the processor is configured to implement the method steps of the first aspect of the present invention when executing the program stored in the memory.

In order to achieve the above object, an eighth aspect of the present invention further provides the following technical solutions:

a computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the method steps of the first aspect of the invention.

In order to achieve the above object, a ninth aspect of the present invention further provides the following technical solutions:

a server, comprising a processor, a communication interface, a memory and a communication bus, wherein the processor, the communication interface and the memory communicate with each other via the communication bus;

the memory is used for storing a computer program;

the processor is configured to implement the method steps of the second aspect of the present invention when executing the program stored in the memory.

In order to achieve the above object, a tenth aspect of the present invention further provides the following technical solutions:

a computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the method steps of the second aspect of the invention.

The embodiment of the invention provides a multi-level information auditing method, device, system, terminal, server and medium. The multi-level information auditing method is applied to a terminal, and the terminal is in communication connection with a server; the multilevel information auditing method comprises the following steps: acquiring first to-be-audited information of a user; the first information to be audited comprises at least any two of the following items: certificate information of a user, expression information of the user, behavior information of the user and information of a scene where the user is located; sending the first information to be checked to a server; when first voice information sent by a server and sent in response to first information to be audited is received, second voice information of a user is obtained; the first voice information is used for acquiring second information to be audited of the user; the second voice information comprises second information to be audited; sending the second voice information to a server; and if the notification that the first to-be-audited information is not passed is received, refusing to send the second voice information to the server. The embodiment of the invention audits information on a plurality of layers by acquiring the certificate information of the user, the expression information of the user, the behavior information of the user and the information of the scene where the user is located, and audits the second information to be audited in a voice mode; therefore, the technical effect of comprehensively auditing the information is achieved, and the accuracy of user information auditing is improved.

In order to make the technical means of the present invention more comprehensible, embodiments consistent with the present invention are described below in detail with reference to the accompanying drawings. Additional features and advantages of the invention will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by the practice of the invention. Of course, not all of the advantages described above need to be achieved at the same time in the practice of any one product or method of the invention.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

FIG. 1 is a schematic diagram of an application environment of a multi-level information auditing method according to an embodiment of the present invention;

FIG. 2 is a flowchart illustrating a multi-level information auditing method according to an embodiment of the present invention;

FIG. 3 is a flowchart illustrating a multi-level information auditing method according to another embodiment of the present invention;

FIG. 4 is a flowchart illustrating a multi-level information auditing method according to yet another embodiment of the present invention;

FIG. 5 is a schematic structural diagram of a multi-level information auditing apparatus according to an embodiment of the present invention;

fig. 6 is a schematic structural diagram of a multi-level information auditing apparatus according to another embodiment of the present invention.

Detailed Description

The following description of the embodiments of the present invention is provided by way of specific examples, and other advantages and effects of the present invention will be readily apparent to those skilled in the art from the disclosure herein. It is to be understood that the described embodiments are merely exemplary of the invention, and not restrictive of the full scope of the invention. The invention is capable of other and different embodiments and of being practiced or of being carried out in various ways, and its several details are capable of modification in various respects, all without departing from the spirit and scope of the present invention. It is to be noted that the features in the following embodiments and examples may be combined with each other without conflict. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

It is noted that various aspects of the embodiments are described below within the scope of the appended claims. It should be apparent that the aspects described herein may be embodied in a wide variety of forms and that any specific structure and/or function described herein is merely illustrative. Based on the disclosure, one skilled in the art should appreciate that one aspect described herein may be implemented independently of any other aspects and that two or more of these aspects may be combined in various ways. For example, an apparatus may be implemented and/or a method practiced using any number of the aspects set forth herein. Additionally, such an apparatus may be implemented and/or such a method may be practiced using other structure and/or functionality in addition to one or more of the aspects set forth herein.

It should be noted that the drawings provided in the following embodiments are only for illustrating the basic idea of the present invention, and the drawings only show the components related to the present invention rather than the number, shape and size of the components in practical implementation, and the type, quantity and proportion of the components in practical implementation can be changed freely, and the layout of the components can be more complicated.

In addition, in the following description, specific details are provided to facilitate a thorough understanding of the examples. However, it will be understood by those skilled in the art that the aspects may be practiced without these specific details.

The following briefly describes an application environment of an embodiment of the present invention.

Referring to fig. 1, an application environment diagram of the commodity delivery method provided by the embodiment of the invention is exemplarily shown. In fig. 1, a first terminal 11, a second terminal 12, a delivery terminal 13, a server 2 and a communication link 3 are shown. The first terminal 11 and the second terminal 12 may be in communication connection with the server 2 through the communication link 3 by way of long connection. The first terminal 11 may be, for example, a user terminal; the second terminal 12 may be, for example, a merchant terminal.

The first terminal 11, the second terminal 12 and the delivery terminal 13 include, but are not limited to, a smart phone, a tablet computer, a laptop computer, an e-reader, a vehicle-mounted device, a desktop computer, a smart television, an industrial personal computer, a wearable device, a virtual reality device, and the like. Here, the position information and the identifier of the delivery terminal 13 may be stored in the server 2 in advance.

The server 2 may be replaced by a server cluster or a cloud. The server cluster may include application servers, database servers, interface servers, and the like. The cloud may be considered a pool of resources.

The communication link 3 may be a direct communication link (e.g., 2G, 3G, 4G, 5G, etc.), or may be an indirect communication link that performs communication via a cloud (e.g., an ari cloud, an Tencent cloud, a Baidu cloud, etc.), etc. Here, the communication Protocol used in the present invention is not limited, and may be, for example, HTTP (Hyper Text transfer Protocol) Protocol, Real Time Messaging Protocol (RTMP), or the like.

The embodiment of the invention provides a multi-level information auditing method. The method is applied to the terminal. The terminal is in communication connection with the server. As shown in fig. 2, the multi-level information auditing method mainly includes the following steps S200 to S240. Wherein:

s200: and acquiring first to-be-audited information of the user. The first information to be audited includes, but is not limited to, user certificate information, user expression information, user behavior information, information of a scene where the user is located, and the like.

The user certificate information may be, for example, user identification card information, bank card information, driver license information, or the like.

In practical application, images of user certificates can be acquired through image acquisition equipment such as a video camera, a camera and the like; then, the user certificate information is extracted from the image by an OCR method (Optical Character Recognition).

In a preferred embodiment, before the step of acquiring the first to-be-audited information of the user, the method may further include:

sa 1: acquiring an identification code of communication equipment of a user;

sa 2: sending the identification code to a server;

sa 3: receiving a second verification code sent by the server in response to the identification code;

sa 4: acquiring a first verification code; the first verification code is sent to the communication equipment by the server;

sa 5: matching the second verification code with the first verification code; if the matching is successful, executing step Sa 6; otherwise, step Sa7 is executed;

sa 6: determining that the user authentication is successful;

sa 7: it is determined that the user authentication failed.

By the embodiment, the user identity can be verified; and after the verification is passed, accepting the information verification application of the user.

S210: and sending the first information to be audited to the server.

S220: when first voice information sent by a server and sent in response to first information to be audited is received, second voice information of a user is obtained; the first voice information is used for acquiring second information to be audited of the user; the second voice message comprises the second information to be audited.

S230: and sending the second voice information to a server.

S240: and if the notification that the first to-be-audited information is not passed is received, refusing to send the second voice information to the server.

The first and second voice information may be acquired by a voice pickup device such as a microphone. For example, the background customer service personnel transmits the first voice information to the server through a microphone; then, the server transmits the first voice information to the terminal. The user transmits the second voice information to the terminal through the microphone; then, the terminal transmits the second voice information to the server.

In summary, in the embodiment, information is audited on multiple layers by acquiring the certificate information of the user, the expression information of the user, the behavior information of the user, and the information of the scene where the user is located, and the second information to be audited is audited in a voice manner; therefore, the technical effect of comprehensively auditing the information is achieved, and the accuracy of user information auditing is improved.

In a preferred embodiment, the method may further comprise:

In this embodiment, the status of the information audit can be presented to the user in real time.

Through the embodiment, the audit progress information can be displayed for the user, so that the user experience can be improved.

Based on the same technical concept as the above embodiments, the embodiment of the present invention further provides a multi-level information auditing method. The method is applied to a server; the server is in communication connection with the terminal; as shown in fig. 3, the multi-level information auditing method mainly includes the following steps S300 to S330. Wherein:

s300: acquiring first to-be-audited information of a user; the first information to be audited comprises at least any two of the following items: certificate information of the user, expression information of the user, behavior information of the user and information of a scene where the user is located.

In a preferred embodiment, the step of obtaining the first to-be-audited information of the user may specifically include:

s301: acquiring an image of a user certificate, a face image of a user, a human body image of the user and an image of a scene where the user is located;

s302: identifying the image of the user certificate by using an Optical Character Recognition method (OCR for short);

s303: acquiring first information to be audited according to the identification result;

s304: extracting expression information of the user according to the facial image;

s305: extracting behavior information of a user according to the human body image;

s306: and extracting the information of the scene where the user is located according to the image of the scene where the user is located.

In the embodiment, the image of the user certificate, the face image, the human body image and the image of the scene where the user is located are obtained through the image acquisition device; then, image recognition is carried out, so that first information to be audited is extracted.

sb 1: acquiring an identification code of communication equipment of a user; the identification code of the communication equipment is sent to the server by the terminal;

sb 2: sending a first verification code to the communication device;

sb 3: sending a second verification code to the terminal; and the second verification code is used for matching with the first verification code, and under the condition of successful matching, the user verification is determined to be successful.

Through the embodiment, the user can be verified, and after verification, the information verification application is accepted.

S310: when the first information to be audited is audited, sending first voice information to the terminal; the first voice information is used for obtaining second information to be audited of the user, and the second information to be audited is different from the first information to be audited.

As an example, the customer service staff may send the first voice message to the terminal through the server to inquire the second information to be audited to the user. If the first information to be audited comprises identity card information, bank card information, expression information of the user, behavior information of the user and information of a scene where the user is located; the second information to be audited may be user-associated information for auditing, in addition to these information. The user association information needs to use more text description. The second information to be audited includes but is not limited to information such as information of a guarantor, work conditions, learning conditions, family conditions, conditions of relatives and friends, price and specification of goods to be purchased, and the like. For example, the customer service person sends voice information including conditions of friends and relatives to the terminal through the server, so as to obtain information of the friends and relatives of the user, which is used as second information to be audited.

S320: and acquiring an auditing result of the first information to be audited.

The first information to be audited may be audited by a third-party device or a background customer service staff, which is not limited in the present invention.

In a preferred embodiment, step S320 specifically includes:

s321: acquiring a mental verification result of a user; wherein, the mental verification result is obtained according to the expression information of the user and the behavior information of the user;

s322: obtaining an environment verification result; the environment verification result is determined according to whether the information of the scene where the user is located is matched with the information of the commodity to be delivered;

s323: acquiring a logical verification result of a user; the logical verification result is determined according to at least one of at least one segment in the second voice message and the first information to be audited;

s324: if any one of the mental verification result, the environmental verification result and the logical verification result fails, determining that the first information to be verified fails to be verified;

s325: and if the mental verification result, the environmental verification result and the logical verification result are all verified successfully, determining that the first information to be verified passes the verification.

S330: and if the first information to be audited is not approved, refusing to receive the second information to be audited, and determining that the information auditing is failed.

In this embodiment, the mental verification result, the environmental verification result, and the logical verification result may be obtained by a customer service person or a third-party device in the background. Wherein the mental verification result is used for determining whether the mental state, the speaking behavior, and the like of the user are normal. And the environment verification result is used for determining whether the scene where the user is located is consistent with the pre-stored information or not. The logical verification result is used to determine whether fraud or the like is present. For example, the customer service staff judges the logical consistency of the information provided by the user according to at least one segment in the second voice information and the user certificate information in the first information to be audited; if the front and back logics of the information provided by the user are inconsistent; the logical authentication of the user fails. The customer service personnel enter the logical verification result into the server.

In a preferred embodiment, the method may further comprise:

s340: if the first information to be audited passes the audit, receiving second voice information responding to the first voice information; the second voice information comprises second information to be audited;

s350: obtaining an auditing result of the second auditing information;

s360: and determining whether the information audit is successful according to the audit result.

In a preferred embodiment, when performing the audit on the first information to be audited, the method may further include:

In a preferred embodiment, after the step of obtaining the review result of the second review information, the method may further include:

and sending the audit state information of the first information to be audited and the second information to be audited to the terminal.

In summary, by adopting the above technical scheme, the embodiment of the present invention respectively performs audit on the first information to be audited and the second information to be audited, performs mental verification, environmental verification, logical verification and user certificate verification for the user to be audited, and audits the second information to be audited in a voice manner, thereby implementing multi-level audit on the user, improving accuracy of audit, accelerating audit progress through voice audit, and improving user experience; and the audit state information is displayed to the user, so that the user audit experience degree is further improved.

Based on the same technical concept as the above embodiments, the embodiment of the present invention provides a multi-level information auditing method, wherein a terminal is in communication connection with a server. As shown in fig. 4, the multi-level information auditing method mainly includes:

s400: the terminal acquires first information to be audited of a user; the first information to be audited comprises at least any two of the following items: certificate information of a user, expression information of the user, behavior information of the user and information of a scene where the user is located;

s401: the terminal sends the first information to be checked to the server;

s402: the server acquires first information to be audited of a user;

s403: when the first information to be audited is audited, the server sends first voice information to the terminal; the first voice information is used for acquiring second information to be audited of the user, and the second information to be audited is different from the first information to be audited;

s404: the server acquires an auditing result of the first information to be audited;

s405: when the terminal receives first voice information which is sent by the server and sent in response to the first information to be audited, second voice information of the user is obtained; the first voice information is used for acquiring second information to be audited of the user; the second voice information comprises second information to be audited;

s406: the terminal sends the second voice information to the server;

s407: if the first information to be checked is not checked, the server refuses to receive the second information to be checked and determines that the information check fails;

s408: and if the terminal receives the notification that the first to-be-audited information is not passed, refusing to send the second voice information to the server.

S409: and if the first information to be audited passes the audit, the server receives second voice information responding to the first voice information.

In this embodiment, if it is determined that the user cannot pass the audit in the process of auditing the first information to be audited, the user may refuse to audit the second information to be audited, determine that the information audit fails, and end the information audit and operation. Therefore, the defect that the user can obtain the audit result only after waiting for the first information to be audited and the second information to be audited all the time can be avoided, the time for the user to wait for the audit is saved, and the user experience is improved.

If the first voice message is the voice message for inquiring the second information to be audited of the user; the second voice message is the voice message which is replied by the user from the first voice message and comprises the second information to be audited. For example, if the first voice message includes guarantor information; this step receives a second voice message including the guarantor-specific information.

By adopting the technical scheme, when the first information to be audited with multi-level information is audited, the first voice information is sent to the terminal to obtain the second information to be audited of the user, so that the synchronous audit on the first information to be audited and the second information to be audited of the user is realized; and in addition, under the condition that the first information to be audited is not audited, the second information to be audited is refused to be received, and the information auditing failure is determined, so that the comprehensive information auditing of the user is completed.

In a preferred embodiment, before the step of acquiring the first to-be-audited information of the user by the terminal, the method may further include:

sc 1: a terminal acquires an identification code of communication equipment of a user;

sc 2: the terminal sends the identification code to the server;

sc 3: the server sends a first verification code to the communication equipment according to the identification code;

sc 4: the server sends a second verification code to the terminal;

sc 5: the terminal receives the second verification code;

sc 6: the terminal acquires a first verification code;

sc 7: the terminal matches the first verification code with the second verification code; if the matching is successful, executing step Sc 8; otherwise, executing step Sc 9;

sc 8: the terminal determines that the user authentication is successful;

sc 9: the terminal determines that the user authentication failed.

In this embodiment, the communication device of the user may be, for example, a mobile phone, a walkie-talkie, a pager, or the like. The identification code of the communication device may be, for example, a mobile phone number, a walkie-talkie number, a pager number, etc.

In practical application, a user can input the identification code into the terminal; the terminal then sends the identification code to the server.

The first verification code may be a character string, such as a number sequence, an alphabet sequence, a combination sequence of numbers and alphabets, and the like.

After receiving a second verification code sent by the server, the terminal matches the second verification code with the first verification code; if the matching is successful; determining that the user authentication is successful; otherwise; the user authentication fails. Before the terminal matches the second verification code with the first verification code, the user inputs the first verification code to the terminal after obtaining the first verification code through the communication equipment. By adopting the technical scheme, the user is verified to be determined as the user to be subjected to the information verification.

In a preferred embodiment, the method may further comprise:

s409: if the first information to be audited passes the audit, the server receives second voice information responding to the first voice information; the second voice information comprises second information to be audited;

s410: the server acquires an auditing result of the second auditing information;

s411: and the server determines whether the information audit is successful according to the audit result.

In a preferred embodiment, the method may further comprise:

s412: sending the auditing state information of the first information to be audited and/or the second information to be audited to the terminal;

s413: when the terminal receives the audit state information of the first information to be audited and/or the second information to be audited, which is sent by the server, the audit state information of the first information to be audited and/or the second information to be audited is displayed; alternatively, the first and second electrodes may be,

s414: and when the terminal receives the notification of whether the information verification is successful or not, which is sent by the server, displaying the notification of whether the information verification is successful or not.

For the working principle, the technical problems to be solved, and the technical effects to be achieved of the foregoing embodiments, reference may be made to the related description in the foregoing embodiments, which is not repeated herein.

Although the steps in the embodiment of the multilevel information auditing method are described in the above sequence, it should be clear to those skilled in the art that the steps in the embodiment of the present invention are not necessarily performed in the above sequence, and may also be performed in other sequences such as reverse, parallel, and cross, and further, on the basis of the above steps, those skilled in the art may add other steps, and these obvious modifications or equivalents should also be included in the protection scope of the present invention, and are not described herein again.

For convenience of description, only the relevant parts of the embodiments of the present invention are shown, and details of the specific technology are not disclosed, please refer to the embodiments of the present invention.

The embodiment of the invention provides a multi-level information auditing device. The device is applied to a terminal which is in communication connection with a server. As shown in fig. 5, the apparatus mainly includes: a first obtaining module 51, a first sending module 52, a second obtaining module 53, a second sending module 54 and a rejecting module 55. The first obtaining module 51 is configured to obtain first information to be audited of a user; the first information to be audited comprises at least any two of the following items: certificate information of the user, expression information of the user, behavior information of the user and information of a scene where the user is located. The first sending module 52 is configured to send the first to-be-audited information to the server. The second obtaining module 53 is configured to obtain second voice information of the user when receiving first voice information sent by the server and sent in response to the first information to be audited; the first voice information is used for acquiring second information to be audited of the user; the second voice information comprises second information to be audited. The second sending module 54 is configured to send the second voice message to the server. The rejecting module 55 is configured to reject sending the second voice message to the server when receiving the notification that the first to-be-audited message fails.

In a preferred embodiment, the apparatus may further comprise: the device comprises a third acquisition module, a third sending module, a receiving module, a fourth acquisition module, a matching module and a determination module. The third obtaining module is used for obtaining the identification code of the communication equipment of the user. And the third sending module is used for sending the identification code to the server. The receiving module is used for receiving a second verification code sent by the server in response to the identification code. The fourth obtaining module is used for obtaining the first verification code; wherein the first verification code is sent by the server to the communication device. The matching module is used for matching the second verification code with the first verification code. The determining module is used for determining that the user verification is successful under the condition that the matching is successful.

In a preferred embodiment, the first obtaining module is specifically configured to: acquiring an image of a user certificate, a face image of a user, a human body image of the user and an image of a scene where the user is located; identifying the image of the user certificate by using an optical character identification device; acquiring first information to be audited according to the identification result; extracting expression information of the user according to the facial image; extracting behavior information of a user according to the human body image; and extracting the information of the scene where the user is located according to the image of the scene where the user is located.

In a preferred embodiment, the apparatus may further include a first display module or a second display module. The first display module is used for displaying the auditing state information of the first information to be audited and/or the second information to be audited when the auditing state information of the first information to be audited and/or the second information to be audited, which is sent by the server, is received. The second display module is used for displaying the information checking whether the information checking is successful or not when receiving the information checking whether the information checking is successful or not which is sent by the server.

For the explanation on the working principle, the technical problem to be solved, and the technical effect to be obtained of the foregoing multi-level information auditing apparatus embodiment, reference may be made to the relevant explanation in the foregoing multi-level information auditing method embodiment, which is not described herein again.

In summary, in the embodiment of the present invention, information is audited on multiple levels by acquiring credential information of a user, expression information of the user, behavior information of the user, and information of a scene where the user is located, and the second information to be audited is audited in a voice manner; therefore, the technical effect of comprehensively auditing the information is achieved, and the accuracy of user information auditing is improved.

Based on the same technical concept of the foregoing embodiments, the embodiment of the present invention further provides a multi-level information auditing apparatus. The device is applied to a server; the server is in communication connection with the terminal. As shown in fig. 6, the multi-level information auditing apparatus mainly includes: a first receiving module 61, a first sending module 62, a first obtaining module 63 and a rejecting module 64. The first receiving module 61 is configured to obtain first to-be-audited information of a user; the first information to be audited comprises at least any two of the following items: certificate information of the user, expression information of the user, behavior information of the user and information of a scene where the user is located. The first sending module 62 is configured to send the first voice message to the terminal when the first to-be-audited information is audited; the first voice information is used for obtaining second information to be audited of the user, and the second information to be audited is different from the first information to be audited. The first obtaining module 63 is configured to obtain an audit result of the first information to be audited. The rejecting module 64 is configured to reject to receive the second information to be audited and determine that the information audit fails when the audit on the first information to be audited fails.

In a preferred embodiment, the multi-level information auditing device may further include: the device comprises a second receiving module, a second obtaining module and a determining module. The second receiving module is used for receiving second voice information responding to the first voice information under the condition that the first information to be audited passes the audit; and the second voice information comprises second information to be audited. The second obtaining module is used for obtaining the auditing result of the second auditing information. The determining module is used for determining whether the information audit is successful according to the audit result.

In a preferred embodiment, the first obtaining module is specifically configured to: acquiring a mental verification result of a user; wherein, the mental verification result is obtained according to the expression information of the user and the behavior information of the user; obtaining an environment verification result; the environment verification result is determined according to whether the information of the scene where the user is located is matched with the information of the commodity to be delivered; acquiring a logical verification result of a user; the logical verification result is determined according to at least one of at least one segment in the second voice message and the first information to be audited; if any one of the mental verification result, the environmental verification result and the logical verification result fails, determining that the first information to be verified fails to be verified; and if the mental verification result, the environmental verification result and the logical verification result are all verified successfully, determining that the first information to be verified passes the verification.

In a preferred embodiment, the apparatus may further comprise: the device comprises a third acquisition module, a second sending module and a third sending module. The third acquisition module is used for acquiring the identification code of the communication equipment of the user; wherein, the identification code of the communication equipment is sent to the server by the terminal. The second sending module is used for sending the first verification code to the communication equipment. The third sending module is used for sending the second verification code to the terminal; and the second verification code is used for matching with the first verification code, and under the condition of successful matching, the user verification is determined to be successful.

In a preferred embodiment, the apparatus may further include a fourth transmitting module. The fourth sending module is used for sending the audit state information of the first information to be audited to the terminal.

In a preferred embodiment, the apparatus may further include a fifth transmitting module. The fifth sending module is used for sending the audit state information of the first information to be audited and the second information to be audited to the terminal.

Based on the same technical concept as the above embodiments, the embodiment of the present invention further provides a multi-level information auditing system. The multi-level information auditing system comprises: the terminal is in communication connection with the server. Wherein the terminal is configured to: acquiring first to-be-audited information of a user; the first information to be audited comprises at least any two of the following items: certificate information of a user, expression information of the user, behavior information of the user and information of a scene where the user is located; sending the first information to be checked to a server; when first voice information sent by a server and sent in response to first information to be audited is received, second voice information of a user is obtained; the first voice information is used for acquiring second information to be audited of the user; the second voice information comprises second information to be audited; sending the second voice information to a server; and if the notification that the first to-be-audited information is not passed is received, refusing to send the second voice information to the server. The server is used for: the server acquires first information to be audited of a user; when the first information to be audited is audited, the server sends first voice information to the terminal; the first voice information is used for acquiring second information to be audited of the user, and the second information to be audited is different from the first information to be audited; the server acquires an auditing result of the first information to be audited; and if the first information to be audited is not approved, the server refuses to receive the second information to be audited and determines that the information auditing is failed.

In a preferred embodiment, the terminal is further configured to: acquiring an identification code of communication equipment of a user; sending the identification code to a server; receiving a second verification code; acquiring a first verification code; matching the first verification code with the second verification code; if the matching is successful, it is determined that the user authentication is successful. The server is further configured to: sending a first verification code to the communication device according to the identification code; and sending the second verification code to the terminal.

In a preferred embodiment, the server is further configured to: if the first information to be audited passes the audit, receiving second voice information responding to the first voice information; the second voice information comprises second information to be audited; obtaining an auditing result of the second auditing information; and determining whether the information audit is successful according to the audit result.

In a preferred embodiment, the server is further configured to: and sending the audit state information of the first information to be audited and/or the second information to be audited to the terminal. The terminal is further configured to: when receiving the audit state information of the first information to be audited and/or the second information to be audited, which is sent by the server, displaying the audit state information of the first information to be audited and/or the second information to be audited; or when receiving a notification that the information verification is successful or not, which is sent by the server, displaying the notification that the information verification is successful or not.

For the working principle, the technical problems to be solved, and the technical effects to be achieved of the above system embodiments, reference may be made to the related description of the foregoing method embodiments, which is not repeated herein.

Based on the same technical concept as the foregoing embodiments, an embodiment of the present invention further provides a terminal, which includes a processor, a communication interface, a memory, and a communication bus, where the processor, the communication interface, and the memory complete mutual communication through the communication bus. The memory is used for storing computer programs. The processor, when executing the program stored in the memory, performs the method steps as described in the embodiment shown in fig. 2 and its preferred embodiment.

In addition, the embodiment of the invention also provides a computer readable storage medium. Wherein a computer program is stored in the computer readable storage medium, which computer program, when being executed by a processor, carries out the method steps as described in the embodiment of fig. 2 and its preferred embodiment.

In summary, when the processor is configured to execute the program stored in the memory, the information is audited on multiple levels by acquiring the credential information of the user, the expression information of the user, the behavior information of the user, and the scene information of the user, and the second information to be audited is audited in a voice manner; therefore, the technical effect of comprehensively auditing the information is achieved, and the accuracy of user information auditing is improved.

Based on the same technical concept as the foregoing embodiment, an embodiment of the present invention further provides a server, which includes a processor, a communication interface, a memory, and a communication bus, where the processor, the communication interface, and the memory complete communication with each other through the communication bus. The memory is used for storing computer programs. The processor, when executing the program stored in the memory, performs the method steps as described in the embodiment shown in fig. 3 and its preferred embodiment.

In addition, the embodiment of the invention also provides a computer readable storage medium. Wherein a computer program is stored in the computer readable storage medium, which computer program, when being executed by a processor, carries out the method steps as described in the embodiment of fig. 3 and its preferred embodiment.

In summary, when the processor is used for executing the program stored in the memory, the first information to be audited and the second information to be audited are audited respectively, the mental verification, the environmental verification, the logical verification and the user certificate verification are performed for the user to be audited, and the second information to be audited is audited in a voice mode, so that multi-level auditing of the user is realized, the auditing accuracy is improved, the auditing progress is accelerated through voice auditing, and the user experience is improved; and the audit state information is displayed to the user, so that the user audit experience degree is further improved.

For the working principle, the obtained technical effect and other details of the server, the terminal and the computer readable storage medium, reference may be made to the description in the foregoing embodiments, and further description is omitted here.

The communication bus may be, for example, a Peripheral Component Interconnect (PCI) bus, an Extended Industry Standard Architecture (EISA) bus, or the like. The communication bus may be divided into an address bus, a data bus, a control bus, etc.

The communication interface is used for communication between the electronic equipment and other equipment.

The Memory may include a Random Access Memory (RAM) or a non-volatile Memory (NVM), such as at least one disk Memory. Optionally, the memory may also be at least one memory device located remotely from the processor.

The Processor may be a general-purpose Processor, and includes a Central Processing Unit (CPU), a Network Processor (NP), and the like; but also Digital Signal Processors (DSPs), Application Specific Integrated Circuits (ASICs), Field Programmable Gate Arrays (FPGAs) or other Programmable logic devices, discrete Gate or transistor logic devices, discrete hardware components.

The computer-readable storage medium may include, but is not limited to, a Random Access Memory (RAM), a Dynamic Random Access Memory (DRAM), a Static Random Access Memory (SRAM), a read-only memory (ROM), a programmable read-only memory (PROM), an erasable programmable read-only memory (EPROM), an electrically erasable programmable read-only memory (EEPROM), a flash memory (e.g., a NOR-type flash memory or a NAND-type flash memory), a Content Addressable Memory (CAM), a polymer memory (e.g., a ferroelectric polymer memory), a phase change memory, an ovonic memory, a Silicon-Oxide-Silicon-Nitride-Oxide-Silicon (Silicon-Oxide-Nitride-Oxide-Silicon (os-son) memory, a magnetic or optical card, or any other suitable type of computer-readable storage medium.

The foregoing describes the general principles of the present disclosure in conjunction with specific embodiments, however, it is noted that the advantages, effects, etc. mentioned in the present disclosure are merely examples and are not limiting, and they should not be considered essential to the various embodiments of the present disclosure. Furthermore, the foregoing disclosure of specific details is for the purpose of illustration and description and is not intended to be limiting, since the disclosure is not intended to be limited to the specific details so described.

It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.

It is also noted that in the systems and methods of the present disclosure, components or steps may be decomposed and/or re-combined. These decompositions and/or recombinations are to be considered equivalents of the present disclosure.

The embodiments in the present specification are described in a related manner, each embodiment focuses on differences from other embodiments, and the same and similar parts in the embodiments are referred to each other. Various changes, substitutions and alterations to the techniques described herein may be made without departing from the techniques of the teachings as defined by the appended claims. Moreover, the scope of the claims of the present disclosure is not limited to the particular aspects of the process, machine, manufacture, composition of matter, means, methods and acts described above. Processes, machines, manufacture, compositions of matter, means, methods, or acts, presently existing or later to be developed that perform substantially the same function or achieve substantially the same result as the corresponding aspects described herein may be utilized. Accordingly, the appended claims are intended to include within their scope such processes, machines, manufacture, compositions of matter, means, methods, or acts.

The above description is only for the preferred embodiment of the present invention, and is not intended to limit the scope of the present invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention shall fall within the protection scope of the present invention.

Claims

1. A multi-level information auditing method is characterized in that the method is applied to a terminal which is in communication connection with a server; the method comprises the following steps:

sending the first information to be audited to the server;

sending the second voice information to the server;

2. The method according to claim 1, wherein before the step of obtaining the first to-be-audited information of the user, the method further comprises:

acquiring an identification code of communication equipment of a user;

sending the identification code to the server;

matching the second verification code with the first verification code;

3. The method of claim 1, further comprising:

4. A multi-level information auditing method is characterized in that the method is applied to a server; the server is in communication connection with the terminal; the multilevel information auditing method comprises the following steps:

obtaining an auditing result of the first information to be audited;

5. The method according to claim 4, wherein the step of obtaining the first to-be-audited information of the user specifically includes:

extracting expression information of the user according to the facial image;

6. The method according to claim 4, wherein after the step of obtaining the audit result of the first information to be audited, the method further comprises:

obtaining an auditing result of the second auditing information;

7. The method according to claim 5, wherein the step of obtaining the audit result of the first information to be audited specifically includes:

8. The method according to claim 4, wherein before the step of obtaining the first to-be-audited information of the user, the method further comprises:

sending a first verification code to the communication device;

9. The method according to claim 4, wherein, when the first information to be audited is audited, the method further comprises:

10. The method according to claim 5, wherein after the step of obtaining the review result of the second review information, the method further comprises:

11. A multi-level information auditing method is characterized in that a terminal is in communication connection with a server; the method for auditing the multi-level information is characterized by comprising the following steps:

the terminal sends the first information to be audited to the server;

the server acquires first information to be audited of a user;

the server acquires an auditing result of the first information to be audited;

the terminal sends the second voice information to the server;

12. The method according to claim 11, wherein before the step of the terminal acquiring the first to-be-audited information of the user, the method further comprises:

the terminal sends the identification code to the server;

the server sends a second verification code to the terminal;

the terminal receives the second verification code;

the terminal acquires a first verification code;

13. The method of claim 11, further comprising:

the server acquires an auditing result of the second auditing information;

14. The method of claim 13, further comprising:

15. A multi-level information auditing device is characterized in that the device is applied to a terminal which is in communication connection with a server; the device comprises:

16. The apparatus of claim 15, further comprising:

17. The apparatus of claim 15, wherein the first obtaining module is specifically configured to:

extracting expression information of the user according to the facial image;

18. The apparatus of claim 15, further comprising:

19. A multi-level information auditing device is characterized in that the device is applied to a server; the server is in communication connection with the terminal; the multi-level information auditing device comprises:

20. The apparatus of claim 19, further comprising:

21. The apparatus of claim 20, wherein the first obtaining module is specifically configured to:

22. The apparatus of claim 19, further comprising:

23. The apparatus of claim 19, further comprising:

24. The apparatus of claim 20, further comprising:

25. A multi-level information auditing system is characterized in that a terminal is in communication connection with a server; the multi-level information auditing system is characterized by comprising:

26. The system of claim 25, wherein:

27. The system of claim 25, wherein the server is further configured to: receiving second voice information responding to the first voice information if the first information to be audited passes the audit; the second voice information comprises the second information to be audited; obtaining an auditing result of the second auditing information; and determining whether the information audit is successful according to the audit result.

28. The system of claim 27, wherein:

29. A terminal, comprising a processor, a communication interface, a memory and a communication bus, wherein the processor, the communication interface and the memory communicate with each other via the communication bus;

the memory is used for storing a computer program;

the processor, when executing the program stored in the memory, is adapted to perform the method steps of any of claims 1-4.

30. A computer-readable storage medium, characterized in that a computer program is stored in the computer-readable storage medium, which computer program, when being executed by a processor, carries out the method steps of any one of claims 1 to 4.

31. A server, comprising a processor, a communication interface, a memory and a communication bus, wherein the processor, the communication interface and the memory communicate with each other via the communication bus;

the memory is used for storing a computer program;

the processor, when executing the program stored in the memory, is adapted to carry out the method steps of any of claims 5 to 10.

32. A computer-readable storage medium, characterized in that a computer program is stored in the computer-readable storage medium, which computer program, when being executed by a processor, carries out the method steps of any one of the claims 5-10.