CN110413308A - Software O&M method, apparatus, equipment and computer storage medium - Google Patents
Software O&M method, apparatus, equipment and computer storage medium Download PDFInfo
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- CN110413308A CN110413308A CN201910696695.4A CN201910696695A CN110413308A CN 110413308 A CN110413308 A CN 110413308A CN 201910696695 A CN201910696695 A CN 201910696695A CN 110413308 A CN110413308 A CN 110413308A
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
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- G06F8/70—Software maintenance or management
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y04—INFORMATION OR COMMUNICATION TECHNOLOGIES HAVING AN IMPACT ON OTHER TECHNOLOGY AREAS
- Y04S—SYSTEMS INTEGRATING TECHNOLOGIES RELATED TO POWER NETWORK OPERATION, COMMUNICATION OR INFORMATION TECHNOLOGIES FOR IMPROVING THE ELECTRICAL POWER GENERATION, TRANSMISSION, DISTRIBUTION, MANAGEMENT OR USAGE, i.e. SMART GRIDS
- Y04S10/00—Systems supporting electrical power generation, transmission or distribution
- Y04S10/50—Systems or methods supporting the power network operation or management, involving a certain degree of interaction with the load-side end user applications
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Abstract
The present invention relates to financial technology (Fintech) technical fields, and disclose a kind of software O&M method, this method comprises: receiving the O&M instruction that the simulant-client is sent, target O&M process is determined in each O&M process prestored based on O&M instruction；It detects the O&M and instructs whether corresponding user account has permission；If having permission, it is determined that whether the target O&M process meets ITSM examination & approval condition；If satisfied, then carrying out ITSM examination & approval to the target O&M process, if examining successfully, the robot backstage executes the target O&M process.The invention also discloses a kind of software O&M device, equipment and a kind of computer storage mediums.The present invention improves the efficiency of software O&M.
Description
Technical field
The present invention relates to financial technology (Fintech) technical field more particularly to software O&M method, apparatus, equipment and
Computer storage medium.
Background technique
With the development of computer technology, more and more technology (big data, distribution, block chain Blockchain, people
Work intelligence etc.) it applies in financial field, traditional financial industry gradually changes to financial technology (Fintech), but due to finance
The safety of industry, requirement of real-time, also to technology, more stringent requirements are proposed.For example, the software deployment ring in financial system
The O&M in border, the O&M height of software deployment environment relies on artificial treatment, and the operation such as user's response and tool execution at present
Operation maintenance personnel is required to handle by hand, operational risk is high, and existing AIOps (intelligent O&M) is biased into intelligence hair analysis substantially,
And processing operation process still needs to rely on artificial treatment, efficiency is relatively low.Therefore, software deployment environment O&M how is improved
Efficiency becomes a technical problem to be solved urgently.
Summary of the invention
It is a primary object of the present invention to propose a kind of software O&M method, apparatus, equipment and computer storage medium, purport
In the efficiency for improving software O&M.
To achieve the above object, the present invention provides a kind of software O&M method, and the software O&M method is applied to intelligence
Robot, the intelligent robot include simulant-client and robot backstage, and the software O&M method includes the following steps:
The O&M instruction that the simulant-client is sent is received, based on O&M instruction in each O&M process prestored
Determine target O&M process；
It detects the O&M and instructs whether corresponding user account has permission；
If having permission, it is determined that whether the target O&M process carries out meeting information services management ITSM examination & approval
Condition；
If satisfied, then carrying out ITSM examination & approval to the target O&M process, if examining successfully, the robot backstage is held
The row target O&M process.
Optionally, the target O&M process includes knowledge response process, and the robot backstage includes knowledge base,
After the step of robot backstage executes the target O&M process, comprising:
Asking questions for simulant-client transmission is received, and asks questions whether corresponding session status is certainly described in determination
Dynamic response；
If automatic-answering back device, is then obtained in the knowledge base and ask questions corresponding result information with described, and will be described
Result information is sent to the simulant-client.
Optionally, it is described receive simulant-client send the step of asking questions after, comprising:
Determine whether to receive the pause instruction that the simulant-client is sent；
If receiving pause instruction, and get based on the answer content for asking questions input, then by the answer
Content and described ask questions store to the knowledge base.
Optionally, robot backstage includes robot engine and each related platform, if described examine successfully, the machine
The step of people backstage executes the target O&M process, comprising:
If examining successfully, determine that the corresponding target correlation of the target O&M process is flat in each related platform
Platform, and the target O&M process is executed according to the robot engine and the target related platform.
Optionally, the step of robot backstage executes the target O&M process, further includes:
It detects the robot backstage and executes whether the target O&M process succeeds；
If failed, the abnormal log of the target O&M process is obtained, and by the abnormal log and be not carried out into
The notification information of function is transferred to the simulant-client.
Optionally, the O&M instruction for receiving the simulant-client and sending, is respectively being prestored based on O&M instruction
O&M process in determine target O&M process the step of before, comprising:
The robot backstage obtains each O&M process of input, and combs to each O&M process, with determination
The corresponding system boundary of each O&M process, establishes each O&M process and the robot based on each system boundary
Interaction between backstage.
Optionally, the determination target O&M process whether meet ITSM examination & approval condition the step of after, comprising:
If not satisfied, then the robot backstage starts the target O&M process, and held in the target O&M process
When going successfully, the notice to run succeeded is exported.
In addition, to achieve the above object, the present invention also provides a kind of software O&M device, the software O&M device packet
It includes:
Module is obtained, for receiving the O&M instruction of simulant-client transmission, is instructed based on the O&M each what is prestored
Target O&M process is determined in O&M process；
Detection module instructs whether corresponding user account has permission for detecting the O&M；
Determining module, if for having permission, it is determined that whether the target O&M process meets information services pipe
It manages ITSM and examines condition；
Execution module is used for if satisfied, then ITSM examination & approval are carried out to the target O&M process, if examining successfully, institute
It states robot backstage and executes the target O&M process.
In addition, to achieve the above object, the present invention also provides a kind of software O&M equipment, the software O&M equipment packet
It includes: memory, processor and the software O&M program that is stored on the memory and can run on the processor, it is described
Software O&M program realizes the step of software O&M method as described above when being executed by the processor.
In addition, to achieve the above object, the present invention also provides a kind of computer storage medium, the computer storage medium
On be stored with software O&M program, the software O&M program realizes software O&M method as described above when being executed by processor
The step of.
The present invention is instructed each what is prestored by receiving the O&M instruction that the simulant-client is sent based on the O&M
Target O&M process is determined in O&M process；It detects the O&M and instructs whether corresponding user account has permission；If having
Permission, it is determined that whether the target O&M process meets information services management ITSM examination & approval condition；If satisfied, then to institute
It states target O&M process and carries out ITSM examination & approval, if examining successfully, the robot backstage executes the target O&M process.It is logical
It crosses and O&M process is directly input to robot backstage, and when receiving O&M instruction, determine target O&M process, and pass through
Robot backstage directly performance objective O&M process, so as to avoid carrying out O&M flow processing using artificial in the prior art
The bring processing phenomenon that timeliness is low, operational risk is high occurs, and improves the timeliness of O&M flow processing, reduces at O&M
The operational risk for managing process, to also improve the efficiency of software O&M.
Detailed description of the invention
Fig. 1 is the device structure schematic diagram for the hardware running environment that the embodiment of the present invention is related to；
Fig. 2 is the flow diagram of invention software O&M method first embodiment；
Fig. 3 is the apparatus module schematic diagram of invention software O&M device；
Fig. 4 is system architecture diagram in invention software O&M method.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
As shown in Figure 1, Fig. 1 is the device structure schematic diagram for the hardware running environment that the embodiment of the present invention is related to.
Software O&M equipment of the embodiment of the present invention can be PC machine or server apparatus, and operation has Java Virtual Machine thereon.
As shown in Figure 1, the software O&M equipment may include: processor 1001, such as CPU, network interface 1004, user
Interface 1003, memory 1005, communication bus 1002.Wherein, communication bus 1002 is for realizing the connection between these components
Communication.User interface 1003 may include display screen (Display), input unit such as keyboard (Keyboard), optional user
Interface 1003 can also include standard wireline interface and wireless interface.Network interface 1004 optionally may include having for standard
Line interface, wireless interface (such as WI-FI interface).Memory 1005 can be high speed RAM memory, be also possible to stable storage
Device (non-volatile memory), such as magnetic disk storage.Memory 1005 optionally can also be independently of aforementioned processing
The storage device of device 1001.
It will be understood by those skilled in the art that device structure shown in Fig. 1 does not constitute the restriction to equipment, can wrap
It includes than illustrating more or fewer components, perhaps combines certain components or different component layouts.
As shown in Figure 1, as may include that operating system, network are logical in a kind of memory 1005 of computer storage medium
Believe module, Subscriber Interface Module SIM and software O&M program.
In equipment shown in Fig. 1, network interface 1004 is mainly used for connecting background server, carries out with background server
Data communication；User interface 1003 is mainly used for connecting client (user terminal), carries out data communication with client；And processor
1001 can be used for calling the software O&M program stored in memory 1005, and execute the behaviour in following software O&M methods
Make.
Based on above-mentioned hardware configuration, invention software O&M embodiment of the method is proposed.
It is the flow diagram of invention software O&M method first embodiment referring to Fig. 2, Fig. 2, which comprises
Step S10 is received the O&M instruction that the simulant-client is sent, is instructed based on the O&M in each fortune prestored
It ties up and determines target O&M process in process；
In the present embodiment, software O&M method is applied to intelligent robot, and the intelligent robot includes simulation client
End and robot backstage, the robot backstage includes ITSM (ITService Management, information services management).
In the present embodiment, by introducing intelligent robot, and by chat tool platform, operation maintenance personnel processing one is assisted
A little daily maintenance works, for example, intelligent robot is introduced into the abnormality processing and daily change work of O&M, to drop
Low operational risk improves processing timeliness, or intelligent robot is introduced into O&M and is answerred questions in work, thus improve answer questions efficiency and
User experience reduces communication cost.
O&M process accesses the step of robot can be with are as follows: obtains each O&M flow chart that user prestores, and to each fortune
Each process in dimension flow chart is combed, with the system boundary of the corresponding subsystems of each O&M flow chart of determination,
The system interface of subsystems is determined according to system boundary, and subsystem and robot backstage are realized according to each system interface
Between interaction, execute the corresponding O&M process of O&M flow chart so that robot passes through interactive interface.It is stringent for some need
The process executed is controlled, it can also (robot engine, which can choose, directly docks certain particular tool, to replace by robot engine
For the function of simulant-client and chat tool) access ITSM system, examination & approval control is carried out to process.When in robot backstage
Receive each O&M process (such as SOP { Standard Operation Procedure, standard operating procedure } matching of input
Execute process, tool executes process and/or knowledge response process etc.), then each O&M stream can be connected by robot engine
The related platform of journey, such as the library SOP, tool storage room, knowledge base, specifically, robot engine is determined by the mark of each O&M process
Then associated platform is bound according to the interface identifier of the mark platform associated with it of each O&M process, to build
Vertical connection relationship.In addition, robot engine is also responsible for the ITSM of access process examination & approval.It is logical when receiving user in simulant-client
When crossing the O&M instruction of chatting platform transmission, which can be instructed and be sent to robot backstage, so that robot starts and should
O&M instructs corresponding O&M process.I.e. when robot backstage gets O&M instruction, the class instructed according to this O&M is needed
Type determines in robot backstage triggers which of each O&M process O&M process, and as target O&M stream
Journey, for example, the tool then started in robot backstage executes process when O&M instruction is that starting tool executes process.Wherein,
O&M instruction is the command information for triggering O&M process, can be voice, text or touch action etc..
Step S20 detects the O&M and instructs whether corresponding user account has permission；
After determining target O&M process, it is also necessary to check that O&M instructs whether corresponding user account has permission, and
Different operations is executed according to different testing results.For example, when target O&M process is that SOP matching executes process or tool
When executing process, then SOP matching is carried out by the robot engine in robot backstage and executes process or tool execution process
Preceding authentication (i.e. whether inspection user account has corresponding permission) and initiation ITSM process, then held by robot backstage
Row SOP matching executes process or tool executes process.It should be noted that SOP matching executes process and tool executes process class
Seemingly, the carrier for only executing object is different, and SOP deposits in the library SOP, due to being executed in production environment, related request
It is higher, and tool storage can be executed in tool storage room in the environment of other outside production, it is desirable that it is relatively low.For example, user is chatting
In balance table, user submits application, SOP or automatic perform script is submitted to the library SOP or tool storage room operation maintenance personnel, so as to O&M
SOP or tool are put in storage by personnel, and specified corresponding subsystem, user, and receive the chatting platform of instruction.When user passes through chat
Platform executes SOP to specified pocket transmission or facility instruction initiates to execute process, and chatting platform backstage will create session and disappear
Breath forwarding, and the simulant-client of robot account has been logged in when receiving new command, robot can parse in the group session
Corresponding environment number, subsystem, instruction name are instructed, and verifies and whether there is, and if it exists, then user account is authenticated,
It determines whether authentication passes through, notifies simulant-client, simulant-client to receive if it is not, robot engine sends failed authentication
Failed authentication notice can carry out message forwarding by chatting platform backstage, at this point, user just needs first to robot O&M application
Permission, i.e., by the authority application of robot processing user.But when the authentication is passed, it is also necessary to determine the need for initiating ITSM
Approval process if it is not, robot is then directly allowed to match script bank, and starts to execute O&M process.If so, automatically initiating ITSM
Approval process, and determine whether examination & approval pass through.If so, robot engine can also be allowed to match script bank, and start to execute O&M
Process, if examination & approval do not pass through, robot engine sends examination & approval not by notice, and simulant-client receives examination & approval and do not pass through notice
It can be forwarded to chatting platform backstage, message forwarding is carried out by chatting platform backstage, that is, user needs to find processing side again
Case, and re-initiate execution process.
It should be noted that can be sent and be held by robot engine when robot engine matches script bank and starts to execute
Row starts to notify simulant-client, and simulant-client receives execution and starts to notify to be sent to chatting platform backstage, by chatting
Balance table backstage carries out message forwarding, and user starts to notify receiving robot and execute automatically, can wait pending completion.In machine
When people starts to execute O&M process, it can also detect whether to run succeeded, if so, robot engine can send the notice that runs succeeded
To simulant-client, simulant-client receives run succeeded notice after can send it to chatting platform backstage, it is flat by chatting
Platform backstage carries out message forwarding, allows user to receive robot and runs succeeded automatically notice.If being not carried out success, drawn by robot
It holds up transmission execution failure notification and abnormal log and chatting platform backstage is sent to by simulant-client to simulant-client, and lead to
It crosses chatting platform backstage and carries out message forwarding, user receives robot and executes failure notification and abnormal log automatically, voluntarily verifies
Failure cause.
Step S30, if having permission, it is determined that whether the target O&M process meets information services management ITSM
Examination & approval condition；
When by judging that discovery user account has permission, it can detect whether determining target O&M process carries out ITSM
(information services management) examination & approval, if desired carry out ITSM examination & approval, then ITSM examination & approval can be directly carried out, if not needing to carry out
ITSM examination & approval, then can direct performance objective O&M process.But when by judging that discovery user account does not have permission, then can
Stop the starting of target O&M process.
Step S40, if satisfied, then carrying out ITSM examination & approval, if examining successfully, the machine to the target O&M process
People backstage executes the target O&M process.
It needs to carry out ITSM examination & approval to target O&M process when by judgement discovery, then directly carries out ITSM examination & approval, i.e., it is logical
It crosses ITSM to check each process step in target O&M process, in the sequence of each process step of determination, process
Whether appearance etc. meets preset requirement (preset requirement can be the demand that the client of input O&M instruction proposes in advance), if meeting,
Success is then examined, can allow robot backstage performance objective O&M process, and when target O&M process runs succeeded, output is held
The successful notification information of row.But when by judging discovery examination & approval failure, then stop starting target O&M process.It needs to illustrate
, in the present embodiment, directly the related platform prestored in robot backstage can also be docked with simulant-client, such as
The Intelligent treatment of SOP can be realized by the direct docking simulation client in the library SOP；Mould can also be directly docked by knowledge base
Quasi- client, realizes the automatic-answering back device of customer service.
Assistant's solution is exemplified below the software O&M method in the present embodiment supplemented by addition,.
For example, as shown in figure 4, the system architecture diagram that the software O&M method in the present embodiment is applied, including outer net, chat
Tool backstage and working environment.It include that user account and operation maintenance personnel log in the machine number of acknowledging a debt in chat tool in outer net.
And in working environment, that is, intelligent O&M robot includes robot simulation's client and robot backstage, and robot mould
Quasi- client for simulating chat tool client, robot backstage may include robot engine and related platform (such as ITSM,
The related platforms such as the library SOP, tool storage room and knowledge base).Simulant-client is the chat tool client of robot simulation, is not only had
The function of standby chat tool is also equipped with the ability with intelligent O&M robot interactive, is the medium of robot and user's interaction.And
Robot backstage is made of robot engine and related platform, and robot engine is the intelligent logical for realizing various O&M processes
Judgement and processing system.The present embodiment is related to knowledge base etc. flat by the library SOP of robot engine connection O&M, tool storage room
Platform, and realize the access of various O&M processes, Row control is carried out by ITSM, using chat tool as communication media, forms one
A general O&M process Intelligent treatment machine people, can help operation maintenance personnel by flow processing schedule maintenance work, such as transport
Tie up event response, change implementation, inspection, customer service response etc..
In the present embodiment, it is instructed by receiving the O&M that the simulant-client is sent, is existed based on O&M instruction
Target O&M process is determined in each O&M process prestored；It detects the O&M and instructs whether corresponding user account has power
Limit；If having permission, it is determined that whether the target O&M process meets ITSM examination & approval condition；If satisfied, then to the target
O&M process carries out ITSM examination & approval, if examining successfully, the robot backstage executes the target O&M process.By direct
O&M process is input to robot backstage, and when receiving O&M instruction, determines target O&M process, and pass through robot
Backstage directly performance objective O&M process, so as to avoid the bring using artificial progress O&M flow processing in the prior art
The processing phenomenon that timeliness is low, operational risk is high occurs, and improves the timeliness of O&M flow processing, reduces O&M process flow
Operational risk, to also improve the efficiency of software O&M.
Further, it is based on invention software O&M method first embodiment, proposes invention software O&M method second
Embodiment.The present embodiment is the step S40 of first embodiment of the invention, and robot backstage executes the step of the target O&M process
After rapid, comprising:
Step a receives asking questions for simulant-client transmission, and ask questions corresponding session status described in determination to be
No is automatic-answering back device；
In the present embodiment, target O&M process includes knowledge response process, and robot backstage includes knowledge base.
When receiving when asking questions of simulant-client input on robot backstage, first determining can ask questions corresponding
Whether session status is automatic-answering back device, that is, determining that this is asked questions or is replied by robot by manually replying.
Step b is then obtained in the knowledge base if automatic-answering back device and is asked questions corresponding result information with described, and
The result information is sent to the simulant-client.
If being the discovery that automatic-answering back device by judgement, it can be obtained in knowledge base and ask questions corresponding result letter with this
Breath, and the result information is sent to simulant-client, user is given to by simulant-client transmission.But it if not answers automatically
It answers, then robot only will record and ask questions, without replying automatically.
For example, in bank finance system, when user want some monetary affairs of consulting (such as problem related to loan,
Or the problem related to financing) when, user can be allowed to initiate to seek advice to robot by chatting platform, after chatting platform
Platform creation session simultaneously carries out message forwarding, and when the simulant-client for having logged in robot account receives problem consulting, meeting exists
Robot backstage judges whether current sessions state is automatic-answering back device, if it is not, then robot engine only records problem, does not answer automatically
It is multiple.If so, robot engine matching knowledge base problem is replied automatically, and in the simulant-client for having logged in robot account
When receiving automatic answer, message forwarding is carried out by chatting platform backstage.Test environment user receives robot and replies automatically, continues
It initiates artificial customer service request or user receives robot customer service answer, actively terminate session.
But it is seeked advice from when the operator on duty for having logged in robot account receives problem, and operator on duty sends out in current sessions
When sending specific instruction to suspend robot automatic-answering back device, that is, the simulant-client of robot account is logged in and has received new finger
It enables, determines whether to open robot automatic-answering back device instruction, if so, simulant-client verifying identity and modifying session status and being
Automatic-answering back device, if it is not, it is manual answering that then simulant-client, which verifies identity and modifies session status,.It should be noted that when value
When class personnel carry out manual answering, chatting platform backstage will do it message forwarding, that is, log in the simulation client of robot account
End receives artificial answer, and robot engine collects the content manually replied, and by the enquirement of front, sends jointly to knowledge base,
Knowledge base receives new knowledge and records.Specific instruction can be sent after operator on duty's response, and it is automatic to reopen robot
Response.
In the present embodiment, by asking questions receiving, and when session status is automatic-answering back device state, in knowledge
Result information is obtained in library, and this result information is sent to simulant-client, so as to realize the automatic answer of robot,
Human cost is saved, response timeliness is improved, has unified reverse-path for same problem, moreover it is possible to convenient for collecting user's query
It is focused on event, thinking optimization is carried out to work at present.
Specifically, receive simulant-client send the step of asking questions after, comprising:
Step c, it is determined whether receive the pause instruction that the simulant-client is sent；
When receiving after asking questions of input in simulant-client, it is also necessary to determine whether to receive user's input
Pause instruction is sent to robot backstage from simulant-client, to stop machine if receiving pause instruction by pause instruction
The automatic answer of people asks questions this by robot and is answered or recorded if not receiving pause instruction.
Step d if receiving pause instruction, and is obtained based on the answer content for asking questions input, then will be described
It replies content and described ask questions stores to the knowledge base.
When receiving pause instruction, then robot stops automatic answer, changes and carries out manual answering by staff, at this time
Robot will automatically record the corresponding answer content that asks questions of user's input, and this is replied content and is asked questions with this
It is stored together to knowledge base.
In the present embodiment, by determine receive pause instruction when, by user input ask questions and reply in
It stores storage and replies and provide the foundation automatically for next robot to expand knowledge base content to knowledge base.
Further, it if examining successfully, the step of robot backstage executes the target O&M process, also wraps
It includes:
Step e determines the corresponding target phase of the target O&M process if examining successfully in each related platform
Platform is closed, and the target O&M process is executed according to the robot engine and the target related platform.
In the present embodiment, robot backstage includes robot engine and each related platform.Robot engine is to realize respectively
The intelligent logical judgement of kind O&M process and processing system, and related platform is then the platform that O&M requirements of process is applied to, example
Such as, it is assumed that intelligent robot has accessed SOP matching and executed process, tool execution process, customer service automatic-answering back device process, then related streams
Journey can include the ITSM of the library SOP, tool storage room, knowledge base and responsible workflow examination and approval.
When by judgement discovery, target O&M process then needs pre- in robot backstage after ITSM is examined successfully
The corresponding target related platform of target O&M process is determined in each related platform deposited, and after determining target related platform,
It can be directly related to target identical come performance objective O&M process according to robot engine.For example, in knowledge response process,
Robot engine is responsible for session status judgement, instruction identification and setting session status, and query is sent to knowledge base and anti-
Present result, problem log and artificial customer service response collection etc..And knowledge base is then responsible for problem identification, automatic-answering back device, new knowledge memorize
Record etc..It is executed in process and tool execution process in another example being matched in SOP, before robot engine is responsible for SOP and tool execution
Authentication and initiation ITSM process；And the library SOP and tool storage room are mainly responsible for SOP order and registration early period of tool, deployment, execute,
And result feedback, log query etc..
In the present embodiment, by according to robot engine and target related platform come performance objective O&M process, thus
The efficiency for ensureing robot operational objective O&M process, has saved human resources.
Further, the step of robot backstage executes the target O&M process, further includes:
Step f detects the robot backstage and executes whether the target O&M process succeeds；
When robot backstage performance objective O&M process, it is also necessary to detect whether target O&M process runs succeeded, if
It runs succeeded, then directly transmits the notification information to run succeeded and be given to user, if executing failure, the abnormal of failure will be executed and believed
Breath is stored to log, is concurrently fed to user.
Step g, if not successfully, obtaining the abnormal log of the target O&M process, and by the abnormal log and not
The notification information to run succeeded is transferred to the simulant-client.
When being not carried out successfully by judgement discovery, the abnormal log of target O&M process can be obtained automatically, and this is different
It Chang Zhi and is not carried out successful notification information and is sent to simulant-client, user is sent to by simulant-client.
In the present embodiment, by the way that in robot backstage performance objective O&M process, whether detection target O&M process
It runs succeeded, and when failed, sends the notification information for executing failure and abnormal log to simulant-client, so as to allow use
The case where target O&M process executes failure, is known at family in time, so that user voluntarily checks failure cause in time.
Further, it receives the O&M instruction that the simulant-client is sent, is respectively being prestored based on O&M instruction
Before the step of determining target O&M process in O&M process, comprising:
Step h, the robot backstage obtains each O&M process of input, and combs to each O&M process,
With the corresponding system boundary of each O&M process of determination, each O&M process and described is established based on each system boundary
Interaction between robot backstage.
After getting each O&M process of input on robot backstage, need to comb each O&M process,
Determine which maintenance work needs to be applied to the subsystem in O&M process i.e. in O&M process, which maintenance work does not need
The subsystem being applied in O&M process determines the system boundary of subsystem further according to the performance of subsystem itself, that is,
The system boundary of subsystem is determined according to a certain function that the performance of subsystem itself and O&M requirements of process subsystem are realized.
And after the system boundary for determining the self-contained subsystems of each O&M process, each subsystem is according to itself system
Determine that system interface, i.e., each subsystem have corresponding system interface, resettle each system interface and machine in boundary
Connection between the interface on device people backstage, to realize that robot backstage in operation O&M process, needs in application subsystem
When a certain function, directly according to system interface come promoter systems, O&M process is executed convenient for robot.Wherein, system boundary
It is the boundary between function that the function that system includes and system do not include, the i.e. line of demarcation of System and Surroundings.
In the present embodiment, by being combed to each O&M process, with each system boundary of determination, and according to system
The interaction between the corresponding interface of each O&M process and the interface on robot backstage is established on boundary, to ensure each O&M process
It can normally access in robot.
Further, it is determined that the target O&M process whether meet ITSM examination & approval condition the step of after, comprising:
Step j, if not satisfied, then the robot backstage starts the target O&M process, and in the target O&M
When process runs succeeded, the notice to run succeeded is exported.
When by judgement discovery without ITSM examination & approval, then target O&M stream can be directly initiated by robot backstage
Journey, and can detect whether target O&M process runs succeeded, when target O&M process runs succeeded, it can export and run succeeded
It notifies simulant-client, user is sent to by simulant-client.
In the present embodiment, by directly initiating target O&M when determining that target O&M process is examined without ITSM
Process, to ensure the efficiency of target O&M flow startup.
The present invention also provides a kind of software O&M devices, and referring to Fig. 3, the software O&M device includes:
Module is obtained, for receiving the O&M instruction of simulant-client transmission, is instructed based on the O&M each what is prestored
Target O&M process is determined in O&M process；
Detection module instructs whether corresponding user account has permission for detecting the O&M；
Determining module, if for having permission, it is determined that whether the target O&M process meets information services pipe
It manages ITSM and examines condition；
Execution module is used for if satisfied, then ITSM examination & approval are carried out to the target O&M process, if examining successfully, institute
It states robot backstage and executes the target O&M process.
Optionally, the target O&M process includes knowledge response process, and the robot backstage includes knowledge base, described
Execution module is also used to:
Asking questions for simulant-client transmission is received, and asks questions whether corresponding session status is certainly described in determination
Dynamic response；
If automatic-answering back device, is then obtained in the knowledge base and ask questions corresponding result information with described, and will be described
Result information is sent to the simulant-client.
Optionally, the execution module, is also used to:
Determine whether to receive the pause instruction that the simulant-client is sent；
If receiving pause instruction, and get based on the answer content for asking questions input, then by the answer
Content and described ask questions store to the knowledge base.
Optionally, the robot backstage includes robot engine and each related platform, and the execution module is also used to:
If examining successfully, determine that the corresponding target correlation of the target O&M process is flat in each related platform
Platform, and the target O&M process is executed according to the robot engine and the target related platform.
Optionally, the execution module, is also used to:
It detects the robot backstage and executes whether the target O&M process succeeds；
If failed, the abnormal log of the target O&M process is obtained, and by the abnormal log and be not carried out into
The notification information of function is transferred to the simulant-client.
Optionally, the acquisition module, is also used to:
The robot backstage obtains each O&M process of input, and combs to each O&M process, with determination
The corresponding system boundary of each O&M process, establishes each O&M process and the robot based on each system boundary
Interaction between backstage.
Optionally, the software O&M device, further includes:
If not satisfied, then the robot backstage starts the target O&M process, and held in the target O&M process
When going successfully, the notice to run succeeded is exported.
Method performed by above-mentioned each program module can refer to each embodiment of invention software O&M method, herein no longer
It repeats.
The present invention also provides a kind of computer storage mediums.
Software O&M program is stored in computer storage medium of the present invention, the software O&M program is executed by processor
The step of Shi Shixian software O&M method as described above.
Wherein, the software O&M program run on the processor is performed realized method and can refer to the present invention
The each embodiment of software O&M method, details are not described herein again.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that the process, method, article or the system that include a series of elements not only include those elements, and
And further include other elements that are not explicitly listed, or further include for this process, method, article or system institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including being somebody's turn to do
There is also other identical elements in the process, method of element, article or system.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in one as described above
In storage medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that terminal device (it can be mobile phone,
Computer, server, air conditioner or network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of software O&M method, which is characterized in that the software O&M method is applied to intelligent robot, the intelligent machine
Device people includes simulant-client and robot backstage, and the software O&M method includes:
The O&M instruction that the simulant-client is sent is received, is determined in each O&M process prestored based on O&M instruction
Target O&M process；
It detects the O&M and instructs whether corresponding user account has permission；
If having permission, it is determined that whether the target O&M process meets information services management ITSM examination & approval condition；
If satisfied, then carrying out ITSM examination & approval to the target O&M process, if examining successfully, the robot backstage executes institute
State target O&M process.
2. software O&M method as described in claim 1, which is characterized in that the target O&M process includes knowledge response stream
Journey, the robot backstage includes knowledge base,
After the step of robot backstage executes the target O&M process, comprising:
Asking questions for simulant-client transmission is received, and asks questions whether corresponding session status is to answer automatically described in determination
It answers；
If automatic-answering back device, then obtained in the knowledge base and ask questions corresponding result information with described, and by the result
Information is sent to the simulant-client.
3. software O&M method as claimed in claim 2, which is characterized in that the consulting for receiving simulant-client transmission is asked
After the step of topic, comprising:
Determine whether to receive the pause instruction that the simulant-client is sent；
If receiving pause instruction, and get based on the answer content for asking questions input, then by the answer content
It stores with described ask questions to the knowledge base.
4. software O&M method as described in claim 1, which is characterized in that robot backstage include robot engine and
Each related platform,
If described examine successfully, the step of robot backstage executes the target O&M process, comprising:
If examining successfully, the corresponding target related platform of the target O&M process is determined in each related platform, and
The target O&M process is executed according to the robot engine and the target related platform.
5. software O&M method as described in claim 1, which is characterized in that the robot backstage executes the target O&M
The step of process, further includes:
It detects the robot backstage and executes whether the target O&M process succeeds；
If failed, the abnormal log of the target O&M process is obtained, and by the abnormal log and be not carried out successfully
Notification information is transferred to the simulant-client.
6. software O&M method as described in claim 1, which is characterized in that the fortune for receiving the simulant-client and sending
Before the step of dimension instructs, and determines target O&M process in the O&M process respectively prestored based on O&M instruction, comprising:
The robot backstage obtains each O&M process of input, and combs to each O&M process, with each institute of determination
The corresponding system boundary of O&M process is stated, each O&M process and robot backstage are established based on each system boundary
Between interaction.
7. software O&M method as claimed in any one of claims 1 to 6, which is characterized in that the determination target O&M stream
Whether journey met after the step of ITSM examination & approval condition, comprising:
If not satisfied, then robot backstage starts the target O&M process, and the target O&M process execute at
When function, the notice to run succeeded is exported.
8. a kind of software O&M device, which is characterized in that the software O&M device includes:
Module is obtained, for receiving the O&M instruction of simulant-client transmission, is instructed based on the O&M in each O&M prestored
Target O&M process is determined in process；
Detection module instructs whether corresponding user account has permission for detecting the O&M；
Determining module, if for having permission, it is determined that whether the target O&M process meets information services management
ITSM examines condition；
Execution module is used for if satisfied, then carrying out ITSM examination & approval, if examining successfully, the machine to the target O&M process
Device people backstage executes the target O&M process.
9. a kind of software O&M equipment, which is characterized in that the software O&M equipment includes: memory, processor and is stored in
On the memory and the software O&M program that can run on the processor, the software O&M program is by the processor
The step of software O&M method as described in any one of claims 1 to 7 is realized when execution.
10. a kind of computer storage medium, which is characterized in that software O&M program is stored in the computer storage medium,
Realizing the software O&M method as described in any one of claims 1 to 7 when the software O&M program is executed by processor
Step.
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