CN111915275A - Application operation process management method, device and system - Google Patents
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Abstract
The invention discloses a process management method, device and system for application operation. The method comprises the following steps: receiving an application operation request sent by a user; generating an information retrieval request according to the application operation request, and sending the information retrieval request to an operation and maintenance platform for information retrieval to obtain application information corresponding to the application operation request; and matching the operation flow corresponding to the application operation request in a preset operation flow library to obtain the operation flow corresponding to the application operation request, determining an application operation tool needing to be called in the operation flow, and sending a calling request to the application operation tool to process the application operation request. The invention realizes the automatic management of the application system, determines the operation flow according to the application operation request sent by the user, determines the related personnel of the flow, and determines and calls the application operation tool. Manual operation application is avoided, cross-department and cross-software platform operation processing is not needed, application system management efficiency is improved, and application system operation effect is improved.
Description
Technical Field
The present invention relates to the field of computer application system operation technologies, and in particular, to a method, an apparatus, and a system for managing a process of an application operation.
Background
With the continuous and deep development of the 'internet +' economy, more and more enterprises are put into the development of application systems. After the application system is developed, the application system needs to be brought online and various operation and maintenance operations need to be carried out, and the application system needs to be taken offline when the application system is not suitable for enterprise business activities.
The management operation of the application system needs to involve the participation of different personnel in a plurality of departments, the execution of a plurality of operation methods and a plurality of operation tools, so that in order to clarify the management operation process of the application system, a plurality of enterprises establish application system management methods or regulations in various text forms. When the technical personnel applying for application management carries out application management, the technical personnel need to contact the examination and approval personnel in turn according to the method or the regulation to carry out examination and approval, and then contact the operation personnel in turn to execute the application operation in different operation platforms after the examination and approval is passed.
In addition, the general application system management process also relates to operation processing of cross-department and cross-software platforms, and the problems of low management operation efficiency of the application system, poor management operation execution effect, application abnormity/accidents and the like are caused.
Disclosure of Invention
In order to solve the problems in the prior art, embodiments of the present invention provide a method, an apparatus, and a system for managing a flow of an application operation. The technical scheme is as follows:
in a first aspect, a method for managing a flow of an application operation is provided, where the method includes:
receiving an application operation request sent by a user;
generating an information retrieval request according to the application operation request, and sending the information retrieval request to an operation and maintenance platform for information retrieval to obtain application information corresponding to the application operation request;
and matching the operation flow corresponding to the application operation request in a preset operation flow library to obtain the operation flow corresponding to the application operation request, determining an application operation tool needing to be called in the operation flow by combining the application information, and sending a calling request to the application operation tool to process the application operation request.
Further, after the step of receiving an application operation request sent by a user, the method further includes:
sending the information retrieval request to the operation and maintenance platform for information retrieval to obtain organization personnel information corresponding to the application operation request;
and determining contact information of the personnel associated with the operation process according to the organization personnel information so as to contact the personnel associated with the operation process.
Further, the organization personnel information includes: applying the applicant information and/or the approval personnel information and/or the operator information of the operation request.
Further, when the application operation request is an application online request, determining, according to the application information, an application operation tool that needs to be called in the operation flow includes:
and according to the operation flow, sending application online information to an application management tool according to the application information so that the application management tool can execute application online.
Further, the determining, according to the application information, the application operation tool to be called in the operation flow includes:
sending offline application confirmation information to the user according to the operation flow;
after receiving the offline confirmation information, sending application offline information to the application management tool, and calling the application management tool to execute application offline;
and sending a monitoring canceling request to an application monitoring tool according to the application information so that the application monitoring tool cancels the application alarm.
Further, after receiving the offline confirmation information, the method further comprises:
sending whether machine recovery confirmation information is recovered or not to a user, if the machine recovery confirmation information is received, sending server recovery information to a host management tool, calling the host management tool to recover the capacity of a server, and sending the application offline request information to the application management tool after the server recovery is finished;
and if receiving the machine non-recovery confirmation information, directly sending the application offline information to the application management tool.
Further, before sending offline application confirmation information to the user according to the operation flow, the method further includes:
sending a shielding alarm request to the application monitoring tool to enable the application monitoring tool to shield the application alarm;
sending an application stop request to the application management tool to enable the application to stop the application running for the management tool;
and after the preset time is reached, sending offline application confirmation information to the user.
In a second aspect, an apparatus for managing a flow of application operations is provided, the apparatus comprising:
a communication module for receiving an application operation request from a user,
the information retrieval system is used for generating an information retrieval request according to the application operation request, and sending the information retrieval request to an operation and maintenance platform for information retrieval so as to obtain application information corresponding to the application operation request;
the flow confirmation module is used for matching in a preset operation flow library to obtain an operation flow corresponding to the application operation request, and determining an application operation tool needing to be called in the operation flow by combining the application information;
the communication module is further configured to invoke the application operation tool to process the application operation request.
Further, the communication module is further configured to send the information retrieval request to the operation and maintenance platform for information retrieval, so as to obtain organization personnel information corresponding to the application operation request;
the process confirmation module is further used for determining contact information of the personnel associated with the operation process according to the organization personnel information so as to facilitate contact of the personnel associated with the operation process.
Further, the organization personnel information includes: applying the applicant information and/or the approval personnel information and/or the operator information of the operation request.
Further, when the received application operation request is an application online request, the process confirmation module is specifically configured to send application online information to an application management tool according to the application information according to the operation process, so that the application management tool executes application online.
Further, when the received application operation request is an application offline request, the communication module is specifically configured to:
sending offline application confirmation information to the user according to the operation flow;
after receiving the offline confirmation information, sending application offline information to the application management tool, and calling the application management tool to execute application offline;
and sending a monitoring canceling request to an application monitoring tool according to the application information so that the application monitoring tool cancels the application alarm.
Further, the communication module is further configured to:
sending whether machine recovery confirmation information is recovered or not to a user, if the machine recovery confirmation information is received, sending server recovery information to a host management tool, calling the host management tool to recover the capacity of a server, and sending the application offline request information to the application management tool after the server recovery is finished;
and if receiving the machine non-recovery confirmation information, directly sending the application offline information to the application management tool.
Further, the communication module is further configured to:
before sending offline application confirmation information to a user according to the operation flow, sending a shielding alarm request to the application monitoring tool to enable the application monitoring tool to shield application alarms;
sending an application stop request to the application management tool to enable the application to stop the application running for the management tool;
and after the preset time is reached, sending offline application confirmation information to the user.
In a third aspect, there is provided a computer system comprising:
one or more processors; and
a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform the method of any of the first aspects above.
The technical scheme provided by the embodiment of the invention has the following beneficial effects:
the technical scheme disclosed by the invention realizes the automatic management of the application system, determines the operation flow according to the application operation request sent by the user, determines the related personnel of the flow, determines the application resource corresponding to the operation request, and determines and calls the application operation tool. Manual operation application is avoided, cross-department and cross-software platform operation processing is not needed, application system management efficiency is improved, and application system operation effect is improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
FIG. 1 is a flowchart of a method for managing application operations according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of an operation flow of an application on-line according to an embodiment of the present invention;
FIG. 3 is a schematic view of an application offline operation provided by an embodiment of the present invention;
FIG. 4 is a schematic structural diagram of a flow management apparatus for application operation according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of a computer system according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The prior art lacks an automatic process management platform for operating an application system, so the operation process of the application system needs to be determined manually, and an operation tool related to the application operation needs to be called manually. Besides, the manual calling of the operation tool is prone to the phenomena of incomplete, incomplete and wrong application operation, such as: when the application is on line, the corresponding function is not completely started, the related network is not opened, the database is not configured, the application packet is not thoroughly cleaned when the application is off line, the application configuration is not cleaned, the database configuration is not cleaned, the network configuration is not cleaned, and the alarm information of the application can still be pushed after the application is off line, so that abnormal problem troubleshooting is influenced or new abnormity/accident is generated.
In order to solve the above technical problem, an embodiment of the present invention discloses a method, an apparatus, and a system for managing a flow of an application operation, as shown in fig. 1, where the method includes:
and S1, receiving an application operation request sent by a user.
Illustratively, the application operation request includes: application name, operation type, the operation type may be: application up, testing, function expansion, down, etc.
And S2, generating an information retrieval request according to the application operation request, and sending the information retrieval request to the operation and maintenance platform for information retrieval to obtain application information corresponding to the application operation request.
The operation and maintenance platform stores application information and can provide a retrieval function of the application information, and exemplarily, the operation and maintenance platform may be a data center operation and maintenance management system. The application information may include: application packages, configuration packages, application association clusters, association middleware, and the like.
In another embodiment, the operation and maintenance platform further stores organization personnel information, and since operations and approval of multiple layers of personnel are often required to complete one application operation request, the method further utilizes a retrieval function of the operation and maintenance platform organization personnel information to obtain process related personnel required to be contacted in the operation process. Specifically, the organization personnel information includes: applying the applicant information and/or the approval personnel information and/or the operator information of the operation request.
And S3, matching in a preset operation flow library to obtain an operation flow corresponding to the application operation request, determining an application operation tool needing to be called in the operation flow by combining the application information, and sending a calling request to the application operation tool to process the application operation request.
The operation flow library stores operation flows corresponding to different operation types. The operation flow refers to steps needed to be passed by executing the application operation and conditions needed to be met, and the operation flow comprises application operation tools needed to be called when the operation request is completed. The operation type corresponds to the operation flow, so that the operation flow can be determined according to the application operation request, and the application operation tool required to be called can be determined according to the operation flow. Illustratively, for an operation flow of an application online, the application operation tool includes: application management tools, and the like. For the operation flow of the application offline, the application operation tool comprises: an offline tool, an application monitoring tool, etc.
And returning the execution result information after the application operation tool finishes executing, comparing the execution result information with the operation flow after receiving the execution result information, and entering the next step of processing in the operation flow. And after receiving execution result information returned by the application operation tool, generating application state information, and sending the application state information to the operation and maintenance platform, the message middleware management platform and the process associated personnel to ensure that the information between the platforms is consistent.
Based on the above steps, the application operation request sent by the user may include: an application on-line request or an application off-line request.
When the application operation request sent by the user is an application on-line request in step S1, the matching operation flow in step S3 is matched to the application on-line flow, and it is determined that the application operation tool to be invoked in the operation flow includes:
and S31, according to the operation flow, sending application online information to the application management tool according to the application information, so that the application management tool executes application online.
In another embodiment, the application online process further includes a multi-level auditor approval program, then in step S2, the information retrieval in the operation and maintenance platform according to the information retrieval request further obtains the information of the auditor associated with the application online request, and when the operation process is executed, the approval request may be directly sent to the auditor according to the information of the auditor, or the approval request may be sent to the auditor after the communication request is sent to the three-way communication software.
Exemplary, specific application online flow is shown in fig. 2:
after receiving an application online request of a product line department, the direct leader of the product line department is required to audit; if the direct leader audit passes, the leader audit of the architecture part is required to be applied; after the leader audit of the application architecture department passes, the system operation and maintenance department needs to master the audit; the system operation and maintenance department checks the information after the master supervision is passed; and after the information is checked, creating a cluster and a program package name, thereby completing the application online process.
When the application operation request sent by the user is the application offline request in step S1, the step S3 of determining the application operation tool that needs to be called in the operation flow includes:
s31, sending offline application confirmation information to the user according to the operation flow;
s32, after receiving the offline confirmation information, sending the offline application information to the application management tool, and calling the application management tool to execute the offline application;
and S33, sending a cancel alarm request to the application monitoring tool according to the application information so as to enable the application monitoring tool to cancel the application alarm.
In another embodiment, after receiving the offline confirmation information at step S32, the method further includes:
sending whether to recover the machine confirmation information to a user, if receiving the machine recovery confirmation information, sending server recovery information to a host management tool, calling the host management tool to recover the capacity of the server, and sending application offline request information to an application management tool after the server recovery is finished;
and if the machine non-recovery confirmation information is received, directly sending application offline information to the application management tool.
In another embodiment, step S31 is preceded by:
sending a shielding alarm request to an application monitoring tool to enable the application monitoring tool to shield the application alarm;
sending an application stop request to an application management tool to enable the application management tool to stop application running;
and after the preset time is reached, sending offline application confirmation information to the user.
In another embodiment, the application offline process further includes a multi-level auditor approval procedure, then in step S2, the information retrieval in the operation platform according to the information retrieval request further obtains the information of the auditor associated with the application offline request, and when the operation process is executed, the approval request may be directly sent to the auditor according to the information of the auditor, or the approval request may be sent to the auditor after the communication request is sent to the three-way communication software.
Exemplary, specifically apply offline flow as shown in fig. 3:
after receiving an application offline request of a product line department, requiring direct leader review of the product line department; if the direct leader audit passes, the leader audit of the architecture part is required to be applied; after the leader audit of the application architecture department passes, the system operation and maintenance department needs to master the audit; the system operation and maintenance department checks the information after the master supervision is passed and then the application responsible person finishes checking the information; shielding application alarm and stopping program package; after shielding and stopping for one week, determining whether to take the application off line to the applicant applying the off line; after the confirmed information is obtained, whether the machine is recovered is confirmed; after confirming the recovery machine, recovering the capacity of the machine; executing application offline operation, and deleting the cluster, the program package and the configuration package; and finally, canceling the application alarm.
As shown in fig. 4, based on the above application operation flow management method, an embodiment of the present invention further provides an application operation flow management apparatus, including:
a communication module 401 for receiving an application operation request from a user,
the information retrieval system is used for generating an information retrieval request according to the application operation request, and sending the information retrieval request to the operation and maintenance platform for information retrieval so as to obtain application information corresponding to the application operation request;
a flow confirmation module 402, configured to match an operation flow corresponding to the application operation request in a preset operation flow library to obtain an operation flow, and determine, in combination with the application information, an application operation tool that needs to be called in the operation flow;
the communication module 401 is further configured to invoke an application operation tool to process the application operation request.
In another embodiment, the communication module 401 is further configured to send the information retrieval request to the operation and maintenance platform for information retrieval, so as to obtain organization personnel information corresponding to the application operation request;
the process confirming module 402 is further configured to determine contact information of a person associated with the operation process according to the organization person information, so as to contact the person associated with the operation process.
Wherein the organizer information includes: applying the applicant information and/or the approval personnel information and/or the operator information of the operation request.
Based on the application operation flow management device, when the application operation request sent by the user is the application on-line request, the flow confirmation module 402 matches the application on-line flow, and determines that the application operator needing to be called in the operation flow has: application management tools. The communication module 401 sends the application online information to complete the online operation.
When the application operation request sent by the user is an application offline request, the process confirmation module 402 matches the application offline process, and determines that the application operator needing to be called in the operation process has: and applying an offline tool and applying a monitoring tool. The communication module 401 sends the application offline information to the communication module, and the offline operation is completed.
In another embodiment, when the application offline flow is executed, the application operation tools that need to be called in the operation flow are determined to further include: a host management tool. The communication module 401 sends a confirmation message of whether to recover the machine to the user, if the confirmation message of machine recovery is received, the communication module sends a server recovery message to a host management tool, calls the host management tool to recover the server capacity, and sends the application offline request message to the application management tool after the server recovery is completed;
and if receiving the machine non-recovery confirmation information, directly sending the application offline information to the application management tool.
In another embodiment, when the offline application process is executed, the communication module 401 is further configured to send a shielding alarm request to the application monitoring tool before sending offline application confirmation information to the user according to the operation process, so that the application monitoring tool shields the application alarm; sending an application stop request to the application management tool to enable the application to stop the application running for the management tool; and after the preset time is reached, sending offline application confirmation information to the user.
As shown in fig. 5, based on the foregoing method embodiment, an embodiment of the present invention further provides a computer system, including:
one or more processors; and
and a memory associated with the one or more processors for storing program instructions which, when read and executed by the one or more processors, perform the process management method of the above-described application operation.
Fig. 5 illustrates an architecture of a computer system, which may specifically include a processor 510, a video display adapter 511, a disk drive 512, an input/output interface 513, a network interface 514, and a memory 520. The processor 510, the video display adapter 511, the disk drive 512, the input/output interface 513, the network interface 514, and the memory 520 may be communicatively connected by a communication bus 530.
The processor 510 may be implemented by a general-purpose CPU (Central Processing Unit), a microprocessor, an Application Specific Integrated Circuit (ASIC), or one or more Integrated circuits, and is configured to execute related programs to implement the technical solution provided in the present Application.
The Memory 520 may be implemented in the form of a ROM (Read Only Memory), a RAM (Random Access Memory), a static storage device, a dynamic storage device, or the like. The memory 520 may store an operating system 521 for controlling the operation of the electronic device 500, and a basic input output system 522(BIOS) for controlling low-level operations of the electronic device 500. In addition, a web browser 523, a data storage management system 524, and a device identification information processing system 525, and the like may also be stored. The device identification information processing system 525 may be an application program that implements the operations of the foregoing steps in this embodiment of the present application. In summary, when the technical solution provided in the present application is implemented by software or firmware, the relevant program codes are stored in the memory 520 and called to be executed by the processor 510.
The input/output interface 513 is used for connecting an input/output module to realize information input and output. The i/o module may be configured as a component in a device (not shown) or may be external to the device to provide a corresponding function. The input devices may include a keyboard, a mouse, a touch screen, a microphone, various sensors, etc., and the output devices may include a display, a speaker, a vibrator, an indicator light, etc.
The network interface 514 is used for connecting a communication module (not shown in the figure) to realize communication interaction between the device and other devices. The communication module can realize communication in a wired mode (such as USB, network cable and the like) and also can realize communication in a wireless mode (such as mobile network, WIFI, Bluetooth and the like).
In addition, the electronic device 500 may also obtain information of specific pickup conditions from the virtual resource object pickup condition information database 541 for performing condition judgment, and the like.
It should be noted that although the above-mentioned devices only show the processor 510, the video display adapter 511, the disk drive 512, the input/output interface 513, the network interface 514, the memory 520, the bus 530, etc., in a specific implementation, the device may also include other components necessary for normal operation. Furthermore, it will be understood by those skilled in the art that the apparatus described above may also include only the components necessary to implement the solution of the present application, and not necessarily all of the components shown in the figures.
From the above description of the embodiments, it is clear to those skilled in the art that the present application can be implemented by software plus necessary general hardware platform. Based on such understanding, the technical solutions of the present application may be essentially implemented or the portions contributing to the prior art may be embodied in the form of a software product, which may be stored in a storage medium, such as a ROM/RAM, a magnetic disk, an optical disk, etc., and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method of the embodiments or some portions of the embodiments of the present application.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are merely illustrative, wherein units described as separate components may or may not be physically separate, and components shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
All the above-mentioned optional technical solutions can be combined arbitrarily to form the optional embodiments of the present invention, and are not described herein again.
The present invention is not limited to the above preferred embodiments, and any modifications, equivalent replacements, improvements, etc. within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A process management method for application operation is characterized by comprising the following steps:
receiving an application operation request sent by a user;
generating an information retrieval request according to the application operation request, and sending the information retrieval request to an operation and maintenance platform for information retrieval to obtain application information corresponding to the application operation request;
and matching the operation flow corresponding to the application operation request in a preset operation flow library to obtain the operation flow corresponding to the application operation request, determining an application operation tool needing to be called in the operation flow by combining the application information, and sending a calling request to the application operation tool to process the application operation request.
2. The method of claim 1, wherein after the step of receiving the application operation request from the user, the method further comprises:
sending the information retrieval request to the operation and maintenance platform for information retrieval to obtain organization personnel information corresponding to the application operation request;
and determining contact information of the personnel associated with the operation process according to the organization personnel information so as to contact the personnel associated with the operation process.
3. The method of claim 2, wherein the organizing personnel information comprises: applying the applicant information and/or the approval personnel information and/or the operator information of the operation request.
4. The method according to any one of claims 1 to 3, wherein the application operation request is an application online request, and determining the application operation tool to be called in the operation flow according to the application information comprises:
according to the operation flow, sending application online information to an application management tool according to the application information, calling the application management tool, and executing application online.
5. The method according to any one of claims 1 to 3, wherein the application operation request is an application offline request, and determining the application operation tool to be called in the operation flow according to the application information comprises:
sending offline application confirmation information to the user according to the operation flow;
after receiving the offline confirmation information, sending application offline information to the application management tool, and calling the application management tool to execute application offline;
and sending a monitoring canceling request to an application monitoring tool according to the application information so that the application monitoring tool cancels the application alarm.
6. The method of claim 5, wherein upon receiving an acknowledgment offline information, the method further comprises:
sending whether machine recovery confirmation information is recovered or not to a user, if the machine recovery confirmation information is received, sending server recovery information to a host management tool, calling the host management tool to recover the capacity of a server, and sending the application offline request information to the application management tool after the server recovery is finished;
and if receiving the machine non-recovery confirmation information, directly sending the application offline information to the application management tool.
7. The method of claim 5, wherein prior to sending a downline application confirmation message to the user in accordance with the operational flow, the method further comprises:
sending a shielding alarm request to the application monitoring tool to enable the application monitoring tool to shield the application alarm;
sending an application stop request to the application management tool to enable the application to stop the application running for the management tool;
and after the preset time is reached, sending offline application confirmation information to the user.
8. A process management apparatus for application operations, comprising:
a communication module for receiving an application operation request from a user,
the information retrieval system is used for generating an information retrieval request according to the application operation request, and sending the information retrieval request to an operation and maintenance platform for information retrieval so as to obtain application information corresponding to the application operation request;
the flow confirmation module is used for matching in a preset operation flow library to obtain an operation flow corresponding to the application operation request, and determining an application operation tool needing to be called in the operation flow by combining the application information;
the communication module is further configured to invoke the application operation tool to process the application operation request.
9. The apparatus of claim 7, wherein the communication module is further configured to send the information retrieval request to the operation and maintenance platform for information retrieval, so as to obtain organization personnel information corresponding to the application operation request;
the process confirmation module is further used for determining contact information of the personnel associated with the operation process according to the organization personnel information so as to facilitate contact of the personnel associated with the operation process.
10. A computer system, comprising:
one or more processors; and
a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform the method of any of claims 1-7 above.
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