CN110390405A - A kind of engineer makes house calls management system - Google Patents
A kind of engineer makes house calls management system Download PDFInfo
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- CN110390405A CN110390405A CN201910679015.8A CN201910679015A CN110390405A CN 110390405 A CN110390405 A CN 110390405A CN 201910679015 A CN201910679015 A CN 201910679015A CN 110390405 A CN110390405 A CN 110390405A
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- 238000007726 management method Methods 0.000 claims abstract description 37
- 230000002123 temporal effect Effects 0.000 claims description 21
- 230000008439 repair process Effects 0.000 claims description 9
- 238000012423 maintenance Methods 0.000 abstract description 9
- 230000003993 interaction Effects 0.000 abstract description 5
- 238000005516 engineering process Methods 0.000 description 2
- 238000000034 method Methods 0.000 description 2
- 238000004458 analytical method Methods 0.000 description 1
- 230000004888 barrier function Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000015556 catabolic process Effects 0.000 description 1
- 238000010408 sweeping Methods 0.000 description 1
- 230000009466 transformation Effects 0.000 description 1
Classifications
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- G—PHYSICS
- G01—MEASURING; TESTING
- G01C—MEASURING DISTANCES, LEVELS OR BEARINGS; SURVEYING; NAVIGATION; GYROSCOPIC INSTRUMENTS; PHOTOGRAMMETRY OR VIDEOGRAMMETRY
- G01C21/00—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00
- G01C21/20—Instruments for performing navigational calculations
-
- G—PHYSICS
- G01—MEASURING; TESTING
- G01S—RADIO DIRECTION-FINDING; RADIO NAVIGATION; DETERMINING DISTANCE OR VELOCITY BY USE OF RADIO WAVES; LOCATING OR PRESENCE-DETECTING BY USE OF THE REFLECTION OR RERADIATION OF RADIO WAVES; ANALOGOUS ARRANGEMENTS USING OTHER WAVES
- G01S19/00—Satellite radio beacon positioning systems; Determining position, velocity or attitude using signals transmitted by such systems
- G01S19/38—Determining a navigation solution using signals transmitted by a satellite radio beacon positioning system
- G01S19/39—Determining a navigation solution using signals transmitted by a satellite radio beacon positioning system the satellite radio beacon positioning system transmitting time-stamped messages, e.g. GPS [Global Positioning System], GLONASS [Global Orbiting Navigation Satellite System] or GALILEO
- G01S19/42—Determining position
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
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- Radar, Positioning & Navigation (AREA)
- Business, Economics & Management (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Human Resources & Organizations (AREA)
- Tourism & Hospitality (AREA)
- Theoretical Computer Science (AREA)
- Strategic Management (AREA)
- General Business, Economics & Management (AREA)
- Marketing (AREA)
- Economics (AREA)
- Primary Health Care (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Automation & Control Theory (AREA)
- Computer Networks & Wireless Communication (AREA)
- Entrepreneurship & Innovation (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
It makes house calls management system, including engineer's handheld terminal and management server the invention discloses a kind of engineer；Engineer's handheld terminal, which is used to receive to make house calls, information and obtains the location information of engineer's handheld terminal, and route information is cooked up according to location information, the route information of the location information, planning that will acquire and completion information of making house calls are sent to management server；The management server is made house calls information for sending to make house calls information and receive the location information of engineering handheld terminal, the route information of planning and completion；And it according to route information, information of making house calls and completes information of making house calls the service of the engineer is evaluated.The present invention by carrying out data interaction between management server and engineer's handheld terminal, can route to engineer, whether show up and maintenance time etc. is managed, help to solve the problems, such as client, improve the integrity service sense of client.
Description
Technical field
It makes house calls management system the present invention relates to a kind of engineer, particularly belongs to technical field of making house calls.
Background technique
With the development of science and technology, more and more intelligent management tools occur.Because management tool is all software programming reality
Existing, cause user self can not repair once breaking down, the engineer of profession is needed to handle it.Currently, work
It is all by the direct worksheet processing of general headquarters that Cheng Shi, which makes house calls, and engineer's on-site maintenance after order, company can not be to engineer between this
Route, maintenance time be managed, can only go out learn engineer's information from client.
Summary of the invention
The purpose of the present invention is to provide it is a kind of can the engineer that be managed such as route to engineering and maintenance time
It makes house calls management system.
For above-mentioned purpose, the present invention adopts the following technical scheme:
A kind of engineer makes house calls management system, including engineer's handheld terminal and management server；
Engineer's handheld terminal, which is used to receive to make house calls, information and obtains the position of engineer's handheld terminal
Confidence breath, and route information is cooked up according to location information, on the route information of the location information, planning that will acquire and completion
Door information on services is sent to management server；
The management server be used for sends make house calls information and receive engineering handheld terminal location information, plan
Route information and completion are made house calls information；And it is made house calls information pair according to route information, information of making house calls and completion
The service of the engineer is evaluated.
Further, the invention also includes client, the client is for sending information of making house calls to management service
Device and display engineer's handheld terminal complete required two dimensional code of making house calls.
Further, the information of making house calls includes make house calls location information and fault message, completes to make house calls
Information includes the information and temporal information that the location information that is currently located of engineer's handheld terminal, failure have been repaired.
Further, engineer's handheld terminal include information receiving module, message processing module, locating module, when
Between module, input module and information sending module；
The information receiving module is for receiving the information of making house calls；
The locating module for obtaining location information, first location information when information of making house calls including receiving and
It is sent completely the second location information for information of making house calls；
The time module be used for acquisition time information, including receive make house calls information when first time information and
It is sent completely the second temporal information of information of making house calls；
The input module is used for the information that input fault has repaired；
The message processing module is used to cook up route letter according to first position and received location information of making house calls
Cease and calculate the time difference information between first time information and the second temporal information；
Repair message has been extremely for sending route information, location information, temporal information and failure for the information sending module
Management server.
Further, the management server based on the received tieed up by route information, location information, temporal information and failure
Information is repaired to evaluate engineer.
Further, the client includes input module, display module, processing module, fault determination module and transmission
Module；
The input module is used to input the location information for sending information of making house calls；
The fault determination module is used to determine the affiliated fault category of current failure；
The processing module is used to the location information of fault category and information of making house calls being integrated into information of making house calls,
And the two dimensional code for information of completing to make house calls is generated after fault message is processed；
The sending module is sent to management server for the information that will make house calls.
The present invention, can be to the road of engineer by carrying out data interaction between management server and engineer's handheld terminal
Whether line shows up and maintenance time etc. is managed, and helps to solve the problems, such as client, improves the integrity service sense of client.
Specific embodiment
Embodiment 1
Engineer provided in this embodiment management system of making house calls includes engineer's handheld terminal and management server.
Engineer's handheld terminal, which is used to receive to make house calls, information and obtains the position of engineer's handheld terminal
Confidence breath, and route information is cooked up according to location information, on the route information of the location information, planning that will acquire and completion
Door information on services is sent to management server；The information of making house calls includes make house calls location information and fault message, on
Door service location information tells the repair address of engineer, and fault message informs the general problem of engineer's failure, quasi- in time
Standby corresponding tool or solution.Completion information of making house calls includes position that engineer's handheld terminal is currently located
The information and temporal information that information, failure have been repaired, location information determine that engineer has reached scene, and the failure has been repaired
Information includes fault message and summary solution, determines that failure has been solved, and temporal information is for calculating from reception information
To the time difference sent between information, the work quality of engineer is determined.
To realize above-mentioned function, engineer's handheld terminal includes information receiving module, message processing module, positioning mould
Block, time module, input module and information sending module.
The information receiving module is for receiving the information of making house calls；The information of making house calls includes making house calls
Location information and fault message, the information receiving module is using data interactions such as 4G module in the prior art, wifi modules
The module of function is realized.
The locating module for obtaining location information, first location information when information of making house calls including receiving and
It is sent completely the second location information for information of making house calls, first position is used for programme path information, reaches dimension convenient for engineer
Repair place；Second location information is for judging whether engineer has genuine on-site maintenance, and no supervision leads to engineering before avoiding
The problems such as teacher lies about.The locating module is realized using existing Beidou module, GPS module etc..
The time module be used for acquisition time information, including receive make house calls information when first time information and
It is sent completely the second temporal information of information of making house calls；By obtain between first time information and the second temporal information when
Between it is poor, determine the repair quality of engineer.
The input module is used for the information that input fault has repaired；Input fault information and the method for solving the failure,
Photo etc. can even be inputted as aid illustration.The input module can also carry out surface sweeping to two dimensional code and go back to complete to visit
The User Interface of information on services.
The message processing module is used to cook up route letter according to first position and received location information of making house calls
Cease and calculate the time difference information between first time information and the second temporal information；The programme path can be used existing
Airmanship in technology realizes route planning, and route information includes distance temporal information and distance procedural information.
Repair message has been extremely for sending route information, location information, temporal information and failure for the information sending module
Management server, the information sending module use the mould of the data interactions functions such as 4G module in the prior art, wifi module
Block is realized.
The management server be used for sends make house calls information and receive engineering handheld terminal location information, plan
Route information and completion are made house calls information；And it is made house calls information pair according to route information, information of making house calls and completion
The service of the engineer is evaluated.Physical server and cloud server appointing in both can be used in the management server
A kind of one realization, management server route information, location information, temporal information and failure repair message based on the received
Engineer is evaluated.Specifically, temporal information includes the time difference between first time information and the second temporal information, then
The time difference is subtracted into distance temporal information and obtains service time information, by service time information it can be seen that the clothes of engineer
Business quality, is convenient for subsequent accident analysis, and the service experience that who engineer can be obtained for similar failure is more preferable, convenient for subsequent
Classification of service, with improve service impression.
Embodiment 2
The present embodiment is substantially substantially the same manner as Example 1, only increases client, the visitor on the basis of embodiment 1
It is completed required for making house calls for sending information to management server and display engineer's handheld terminal of making house calls at family end
Two dimensional code.
The client includes input module, display module, processing module, fault determination module and sending module；Specifically
The realization of the equipment such as existing PC machine, mobile terminal can be used in ground.
The input module is used to input the location information for sending information of making house calls, can also the included positioning mould of client
Block is positioned, if can be manually entered without locating module, need to be accurate to number.
The fault determination module is used to determine the affiliated fault category of current failure, is by fault message and server
Interior fault message compares and analyzes out which kind of failure is the failure belong to, can advance notice engineer prepare, improve service
Quality.
The processing module is used to the location information of fault category and information of making house calls being integrated into information of making house calls,
Convenient for the upload for the information that will make house calls, and in the fault message rear two dimensional code for generating information of completing to make house calls processed, therefore
Barrier information generates the connection two dimensional code for filling in feedback information after being solved, and engineer is scanned the two-dimensional code by engineer's handheld terminal
It after being filled in and uploads, has completed to make house calls.
The sending module is sent to management server for the information that will make house calls, using 4G mould in the prior art
The module of the data interactions function such as block, wifi module, Ethernet is realized.Independently sent by sending module make house calls information to
Management server, management server search nearest engineer according to location information after receiving, and by the information of making house calls
It is sent to engineer, engineer's information of making house calls based on the received goes to make house calls, and realization is automatically performed maintenance service, is not necessarily to
Go-between carries out worksheet processing, improves maintenance efficiency.
It should be noted that the present invention is applicable not only to breakdown maintenance it is also applied for that service etc. is newly installed.
The above is only the preferred embodiment of the present invention, but scope of protection of the present invention is not limited thereto, any
The transformation and replacement carried out based on technical solution provided by the present invention and inventive concept should all be covered in protection model of the invention
In enclosing.
Claims (6)
- The management system 1. a kind of engineer makes house calls, it is characterised in that including engineer's handheld terminal and management server；Engineer's handheld terminal be used for receives make house calls information and obtain engineer's handheld terminal position believe Breath, and cooks up route information according to location information, and the route information of the location information, planning that will acquire and completion are visited clothes Business information is sent to management server；The management server, which is used to send to make house calls, information and receives the route of the location information of engineering handheld terminal, planning Information and completion are made house calls information；And information is made house calls to the work according to route information, information of making house calls and completion The service of Cheng Shi is evaluated.
- The supervisory systems 2. engineer according to claim 1 makes house calls, it is characterised in that: it further include client, it is described Client is completed needed for making house calls for sending information to management server and display engineer's handheld terminal of making house calls The two dimensional code wanted.
- The supervisory systems 3. engineer according to claim 1 or 2 makes house calls, it is characterised in that: the letter of making house calls Breath includes making house calls location information and fault message, and completion information of making house calls includes that engineer's handheld terminal is currently located The information and temporal information that location information, failure have been repaired.
- The supervisory systems 4. engineer according to claim 3 makes house calls, it is characterised in that: engineer's handheld terminal Including information receiving module, message processing module, locating module, time module, input module and information sending module；The information receiving module is for receiving the information of making house calls；The locating module first location information when information of making house calls including receiving and is sent for obtaining location information Complete the second location information of information of making house calls；The time module be used for acquisition time information, including receive make house calls information when first time information and send Complete the second temporal information of information of making house calls；The input module is used for the information that input fault has repaired；The message processing module be used for according to first position and received location information of making house calls cook up route information with And calculate time difference information between first time information and the second temporal information；For sending route information, location information, temporal information and failure, repair message extremely manages the information sending module Server.
- The supervisory systems 5. engineer according to claim 4 makes house calls, it is characterised in that: the management server according to Repair message evaluates engineer for received route information, location information, temporal information and failure.
- The supervisory systems 6. engineer according to claim 2 makes house calls, it is characterised in that: the client includes input Module, display module, processing module, fault determination module and sending module；The input module is used to input the location information for sending information of making house calls；The fault determination module is used to determine the affiliated fault category of current failure；The processing module is used to the location information of fault category and information of making house calls being integrated into information of making house calls, and The two dimensional code for information of completing to make house calls is generated after fault message is processed；The sending module is sent to management server for the information that will make house calls.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910679015.8A CN110390405A (en) | 2019-07-25 | 2019-07-25 | A kind of engineer makes house calls management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910679015.8A CN110390405A (en) | 2019-07-25 | 2019-07-25 | A kind of engineer makes house calls management system |
Publications (1)
| Publication Number | Publication Date |
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| CN110390405A true CN110390405A (en) | 2019-10-29 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201910679015.8A Pending CN110390405A (en) | 2019-07-25 | 2019-07-25 | A kind of engineer makes house calls management system |
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| Country | Link |
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| CN (1) | CN110390405A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110826804A (en) * | 2019-11-06 | 2020-02-21 | 重庆神缘智能科技有限公司 | Gas safety inspection management system of registering one's residence |
| CN113392985A (en) * | 2020-03-13 | 2021-09-14 | 北大方正集团有限公司 | Information processing system and method |
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| CN107451827A (en) * | 2017-08-15 | 2017-12-08 | 深圳轻喜到家科技有限公司 | One kind is made house calls auto form delivering and order tracking system and method |
| CN108182479A (en) * | 2017-11-27 | 2018-06-19 | 邯郸新兴发电有限责任公司 | Equipment point-detecting method, device and server |
| CN108537346A (en) * | 2017-12-29 | 2018-09-14 | 沈越 | Method of servicing and system are reported in a kind of equipment fault for repairment |
| CN109034637A (en) * | 2018-08-07 | 2018-12-18 | 谢源翔 | Cosmetology and makeup information on services provide and order management method system |
-
2019
- 2019-07-25 CN CN201910679015.8A patent/CN110390405A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105989416A (en) * | 2015-02-09 | 2016-10-05 | 天津五八到家生活服务有限公司 | Reservation method, system and device |
| CN107451827A (en) * | 2017-08-15 | 2017-12-08 | 深圳轻喜到家科技有限公司 | One kind is made house calls auto form delivering and order tracking system and method |
| CN108182479A (en) * | 2017-11-27 | 2018-06-19 | 邯郸新兴发电有限责任公司 | Equipment point-detecting method, device and server |
| CN108537346A (en) * | 2017-12-29 | 2018-09-14 | 沈越 | Method of servicing and system are reported in a kind of equipment fault for repairment |
| CN109034637A (en) * | 2018-08-07 | 2018-12-18 | 谢源翔 | Cosmetology and makeup information on services provide and order management method system |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110826804A (en) * | 2019-11-06 | 2020-02-21 | 重庆神缘智能科技有限公司 | Gas safety inspection management system of registering one's residence |
| CN113392985A (en) * | 2020-03-13 | 2021-09-14 | 北大方正集团有限公司 | Information processing system and method |
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Application publication date: 20191029 |
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