CN113392985A - Information processing system and method - Google Patents
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Abstract
The present application provides an information processing system and method, the system comprising: the mobile terminal comprises an information management module, an order module, a sending module, a receiving module, a positioning module, a first handheld mobile terminal and a second handheld mobile terminal; the method comprises the steps that according to personal information of a user provider and demand information of a service receiver, which are acquired by an information management module, information of the service provider in an idle state matched with the demand information is determined, a service order is generated and sent to a first handheld mobile terminal, a positioning module determines a planned path according to the current position of the service receiver and the current position of a target service provider, and the planned path is sent to the first handheld mobile terminal and a second handheld mobile terminal, so that the service receiver can predict the arrival time of the target service provider according to the received planned path and the current position of the current target service provider, the communication efficiency of the two parties is improved, and the service experience of the service receiver is improved.
Description
Technical Field
The present application relates to the field of electronic commerce technologies, and in particular, to an information processing system and method.
Background
With the rapid development of network technology, networks have been popularized to thousands of households, network devices such as computers and routers have become necessary for households, and various network devices need to perform network communication based on broadband, wherein professional engineers are required to perform home handling for installation and maintenance of the broadband.
At present, when a user needs broadband installation and maintenance services, a broadband company service telephone is usually dialed to inquire and reserve broadband services.
However, in the existing services such as broadband installation and maintenance, a broadband company needs to directly send an order to an engineer after receiving a reservation call, the communication efficiency between the engineer and a user is low, and the user cannot know the current position and the service progress of the engineer.
Disclosure of Invention
The application provides an information processing system and method, which aim to solve the technical problem that the communication efficiency between a service receiver and a service provider is low in the prior art.
A first aspect of the present application provides an information processing system comprising: the mobile terminal comprises an information management module, an order module, a sending module, a receiving module, a positioning module, a first handheld mobile terminal and a second handheld mobile terminal;
the information management module is used for acquiring the personal information of the service provider and the requirement information of the service receiver, wherein the personal information of the service provider comprises: professional skill data and service record data of the service provider;
the order module is used for judging that the current state of the service provider is an idle state or an order receiving state according to the service record data of the service provider; and generating a service order according to the professional skill data of the service provider and the requirement information of the service receiver, wherein the service order comprises: information of one or more first service providers in an idle state matching the demand information of the service recipient;
the sending module is used for sending the service order to the service receiver;
the receiving module is used for receiving the target service provider selected by the service receiver in the service order;
the recording module is used for recording the target service provider selected by the service receiver in the service order;
the sending module is further configured to send the service order and the service request of the service recipient to the first handheld mobile terminal of the target service provider;
the receiving module is further used for receiving order processing information from the first handheld mobile terminal; the order processing information is used for indicating the target service provider to accept or reject the service request of the service receiver;
the recording module is further used for recording the order processing information;
the positioning module is used for acquiring the current position of the service receiver and the current position of the service provider under the condition that the target service provider receives the service request of the service receiver, and determining a planned path according to the acquired current position of the service receiver and the current position of the service provider;
the sending module is further configured to send the planned path to the first handheld mobile terminal of the target service provider and the second handheld mobile terminal of the service recipient.
Optionally, the service order further comprises: value data of the service provider.
Optionally, the order module is further configured to receive a reservation order sent by the service receiving party, determine prompt information of the selected service provider according to a reservation time in the reservation order and the selected service provider in the reservation order, and send the prompt information to the handheld mobile terminal of the target service provider.
Optionally, the system further comprises a registration module;
the registration module is used for managing the registration information of the service provider and the registration information of the service receiver;
wherein the registration information of the service provider includes: name, password, phone, expertise, and self-evaluation; the registration information of the service recipient includes: the service recipient name, password, and global positioning system GPS permission.
Optionally, the location module is further configured to determine a current location of the service recipient based on the GPS permission in the service recipient registration information.
Optionally, the first handheld mobile terminal is further configured to receive an order from a service provider;
if the service provider determines to receive the order, the current state of the service provider is an order receiving state; and if the service provider determines that the order is finished, the current state of the service provider is an idle state.
Optionally, the first handheld mobile terminal is further configured to refuse to receive an order from the service provider when the current state of the service provider is an order receiving state.
Optionally, the information management module is further configured to store service evaluation of the service receiver receiving the service with respect to the service provider.
A second aspect of the present application provides an information processing method, including:
acquiring personal information of a service provider, wherein the personal information comprises professional skill data and service record data of the service provider; judging that the current state of the service provider is an idle state or a bill receiving state according to the service record;
generating a service order according to the personal information and the current state of the service provider and the acquired demand information of the service receiver, wherein the order comprises: information of one or more first service providers matched with the service recipient;
sending the service order to the service receiver;
receiving personal information and the current state of a target service provider selected by a service receiver in the service order;
recording the personal information and the current state of the target service provider selected by the service receiver in the service order;
sending the service order to a first handheld mobile terminal of the target service provider;
receiving order processing information from the first handheld mobile terminal;
recording order processing information of a target service provider selected by a service receiver in the service order;
acquiring the current position of the service receiver and the current position of the service provider according to the service provider order selected by the service receiver, and determining an information processing route according to the acquired current position of the service receiver and the current position of the service provider;
and receiving the information processing route, and sending the current position information of the service provider to a service receiver.
Optionally, the service order comprises value data of said service provider.
Optionally, receiving a reservation order sent by the service receiver, determining prompt information of the selected service provider according to reservation time in the reservation order and the selected service provider in the reservation order, and sending the prompt information to the handheld mobile terminal of the target service provider.
Optionally, managing registration information of the service provider and registration information of the service recipient;
wherein the registration information of the service provider includes: name, password, phone, expertise, and self-evaluation; the registration information of the service recipient includes: the service recipient name, password, and global positioning system GPS permission.
Optionally, the current location of the service recipient is determined based on the GPS authority in the service recipient registration information.
Optionally, receiving a service provider order;
if the service provider determines to receive the order, the current state of the service provider is an order receiving state; and if the service provider determines that the order is finished, the current state of the service provider is an idle state.
Optionally, when the current state of the service provider is the order receiving state, the service provider order is refused to be received.
Optionally, service evaluation of the service provider by the service recipient who accepts the service is stored.
A third aspect of the present application provides a method comprising: at least one processor and memory;
the memory stores computer-executable instructions;
the at least one processor executes computer-executable instructions stored by the memory to cause the at least one processor to perform the method as set forth in the first aspect above and in various possible designs of the first aspect.
A fourth aspect of the present application provides a computer-readable storage medium having stored thereon computer-executable instructions that, when executed by a processor, implement a method as set forth in the first aspect and various possible designs of the first aspect.
The information processing system and method provided by the application comprise an information management module, an order module, a sending module, a receiving module, a positioning module, a first handheld mobile terminal and a second handheld mobile terminal; the information management module is used for acquiring the personal information of the service provider and the requirement information of the service receiver, wherein the personal information of the service provider comprises the following steps: professional skill data and service record data of a service provider; the order module is used for judging that the current state of the service provider is an idle state or an order receiving state according to the service record data of the service provider; and generating a service order according to the professional skill data of the service provider and the requirement information of the service receiver, wherein the service order comprises: information of one or more first service providers in an idle state matching the demand information of the service recipient; the sending module is used for sending the service order to the service receiver; the receiving module is used for receiving a target service provider selected by a service receiver in a service order; the recording module is used for recording the target service provider selected by the service receiver in the service order; the sending module is also used for sending a service order and a service request of a service receiver to a first handheld mobile terminal of a target service provider; the receiving module is also used for receiving order processing information from the first handheld mobile terminal; the order processing information is used for indicating the target service provider to accept or reject the service request of the service receiver; the recording module is also used for recording order processing information; the positioning module is used for acquiring the current position of the service receiver and the current position of the service provider under the condition that the target service provider receives the service request of the service receiver, and determining a planned path according to the acquired current position of the service receiver and the current position of the service provider; the sending module is further configured to send the planned path to a first handheld mobile terminal of the target service provider and a second handheld mobile terminal of the service receiver. At present, the existing two-party communication mode is mainly telephone communication, the telephone communication has certain limitations, the two-party communication efficiency is low, and a service receiver cannot know the current position and the home route of a service provider, so that the arrival time cannot be predicted, and the service experience of the service receiver is poor. The application provides an information processing system and method, which solve the technical problem of low communication efficiency between a service receiver and a service provider in the prior art and improve the service experience of the service receiver.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present application, and other drawings can be obtained by those skilled in the art according to these drawings.
Fig. 1 is a schematic structural diagram of an information processing system according to an embodiment of the present application;
FIG. 2 is a block diagram of another information handling system according to an embodiment of the present application;
fig. 3 is a schematic flowchart of an information processing method according to an embodiment of the present application.
Reference numerals:
10-an information processing system;
101-an information management module;
102-an order module;
103-a sending module;
104-a receiving module;
105-a positioning module;
106-first handheld mobile terminal;
107-second handheld mobile terminal;
108-registration module.
With the above figures, there are shown specific embodiments of the present application, which will be described in more detail below. These drawings and written description are not intended to limit the scope of the disclosed concepts in any way, but rather to illustrate the concepts of the disclosure to those skilled in the art by reference to specific embodiments.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The terms referred to in this application are explained first:
GPS: the Global Positioning System (GPS) is a positioning system based on air satellite for high-precision radio navigation, which can provide accurate geographic position, movement speed and precise time information anywhere in the world and in the near-earth space.
Furthermore, the terms "first", "second", etc. are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. In the description of the following examples, "plurality" means two or more unless specifically limited otherwise.
The embodiment of the invention provides an information processing system and method, which are suitable for processing communication data between a service receiver and a service provider so as to improve the communication efficiency of the two parties. At present, the existing two-party communication mode is mainly telephone communication, the telephone communication has certain limitation, the two-party communication efficiency is low, and a user receiving party cannot know the current position and the visiting route of a service provider, so that the arrival time cannot be predicted, and the service experience of a service receiving party is poor.
Therefore, the present application provides an information processing system and method to solve the technical problem of low communication efficiency between a service receiver and a service provider in the prior art, and improve the service experience of the service receiver.
Specifically, the information processing system in the embodiment of the present application may determine, according to the personal information of the user provider and the demand information of the service recipient acquired by the information management module, information of the service provider in an idle state that matches the demand information of the service recipient, generate a service order, and send the service order to the service recipient, where a first handheld mobile terminal of a target service provider selected by the service recipient receives a corresponding service order; the positioning module determines a planned path according to the current position of the service receiver and the current position of the target service provider, and sends the planned path to the first handheld mobile terminal and the second handheld mobile terminal, so that the service receiver can predict the arrival time of the target service provider according to the received planned path and the current position of the target service provider, and in the information processing process, the service receiver and the service provider can directly communicate based on the system, and the communication efficiency of the two parties is improved.
The embodiment provides an information processing system, which is used for solving the technical problem that the communication efficiency between a service receiver and a service provider is low in the prior art.
As shown in fig. 1, a schematic diagram of a structure of an information processing system provided in this embodiment is shown, where the information processing system 10 includes: the mobile terminal comprises an information management module 101, an order module 102, a sending module 103, a receiving module 104, a positioning module 105, a first handheld mobile terminal 106 and a second handheld mobile terminal 107.
The information management module is used for acquiring the personal information of the service provider and the requirement information of the service receiver, wherein the personal information of the service provider comprises: professional skill data and service record data of a service provider; the order module is used for judging that the current state of the service provider is an idle state or an order receiving state according to the service record data of the service provider; and generating a service order according to the professional skill data of the service provider and the requirement information of the service receiver, wherein the service order comprises: information of one or more first service providers in an idle state matching the demand information of the service recipient; the sending module is used for sending the service order to the service receiver; the receiving module is used for receiving a target service provider selected by a service receiver in a service order; the recording module is used for recording the target service provider selected by the service receiver in the service order; the sending module is also used for sending a service order and a service request of a service receiver to a first handheld mobile terminal of a target service provider; the receiving module is also used for receiving order processing information from the first handheld mobile terminal; the order processing information is used for indicating the target service provider to accept or reject the service request of the service receiver; the recording module is also used for recording order processing information; the positioning module is used for acquiring the current position of the service receiver and the current position of the service provider under the condition that the target service provider receives the service request of the service receiver, and determining a planned path according to the acquired current position of the service receiver and the current position of the service provider; the sending module is further configured to send the planned path to a first handheld mobile terminal of the target service provider and a second handheld mobile terminal of the service receiver.
Optionally, the service order further comprises: value data of the service provider.
The value data of the service provider refers to the fee that the service recipient should pay the service provider, the payment method may be cash payment, code scanning payment or online payment, and the specific payment method is not limited in this embodiment.
Specifically, the information processing system may match at least one service provider whose professional skill data matches the demand information according to the demand information of the service recipient, determine whether the current state of the matched at least one service provider is an idle state according to the service record data of the matched at least one service provider, generate a corresponding service order if it is determined that the current state is the idle state, and send the service order to the service recipient. After receiving the service order, the service receiver selects a target service provider in the service order, and sends the service order and a service request of the service receiver to the selected target service provider, wherein the service request may include broadband installation, router installation, network maintenance and the like, the target service provider receives the service request based on the first handheld mobile terminal, and feeds back whether to accept the service request according to the actual situation of the target service provider, and sends the feedback result to the service receiver, and the service receiver receives the feedback result of the target service provider based on the second handheld mobile terminal. And if the feedback result is that the service request is received, determining a planned route according to the current position of the target service provider and the current position of the service receiver, and sending the planned route to the first handheld mobile terminal and the second handheld mobile terminal. And the target service provider provides the home service to the service receiver according to the planned route, and in the process that the target service provider acts according to the planned route, the service receiver can obtain the current position of the target service provider based on the second handheld mobile terminal so as to predict the arrival time of the service provider.
Optionally, the order module is further configured to receive a reservation order sent by the service receiver, determine prompt information of the selected service provider according to the reservation time in the reservation order and the selected service provider in the reservation order, and send the prompt information to the handheld mobile terminal of the target service provider.
Optionally, the system may further include a communication module, before the service recipient sends the reservation order, the service recipient may communicate with the service provider based on the communication module of the system, or communicate with an online customer service of the system based on the communication module to determine the reservation order meeting its actual demand, send the reservation order to the order module, determine prompt information of the selected service provider according to the reservation time in the reservation order and the selected service provider in the reservation order, and send the prompt information to the first handheld mobile terminal of the target service provider. The prompt information may be sent based on a short message prompt, a telephone prompt or a system prompt, and the specific sending method of the prompt information is not limited in this embodiment.
Optionally, the information management module is further configured to store service evaluation of the service receiver receiving the service with respect to the service provider.
For example, if the service recipient is a broadband user, the service provider is an engineer of a broadband company, and if the user currently needs to install a broadband, the user may fill in current requirement information based on the information processing system, that is, install the broadband, and the system may recommend to the user that the current status is an idle status and that the professional skills mastered by the user include the engineer who installs the broadband according to the requirement information of the user. And the user selects a target engineer according to professional related information such as service record data, service evaluation and working age of each recommended engineer and sends a service order to the target engineer. The service record data includes relevant information such as the order quantity and the latest service record. After the target engineer receives the service order, the engineer selects whether to confirm the order taking according to the actual situation of the engineer. If the engineer determines to receive the order, the current state of the engineer is switched from an idle state to an order receiving state, the system determines a planned path according to the current position of the engineer and the current position of the user, the engineer performs door-to-door service according to the determined planned path, meanwhile, the system acquires the current position of the engineer in real time based on a positioning module, determines the distance between the current position and the position of the user, and predicts the arrival time according to the action speed of the engineer. When the engineer finishes the home service, the order to be paid can be fed back to the user based on the system, and after the user finishes payment, the current state of the engineer is switched from the order receiving state to the idle state, namely the engineer can continue to provide services for other users, and meanwhile, the user can feed back service evaluation of the engineer based on the system.
Optionally, the location module is further configured to determine a current location of the service recipient based on the GPS authority in the registration information of the service recipient.
Wherein the current location of the target service provider may be determined based on a global positioning system, GPS; the current position of the service receiver can be set by the service provider according to actual conditions or determined based on a Global Positioning System (GPS).
For example, the system can obtain the location information in real time based on Location Based Services (LBS) or Beidou satellite navigation system, and the order data and personal information data can be logically processed and stored based on a database.
Optionally, as shown in fig. 2, a schematic structural diagram of another information processing system provided for this implementation further includes a registration module 108;
the registration module is used for managing the registration information of the service provider and the registration information of the service receiver.
Wherein the registration information of the service provider includes: name, password, phone, expertise, and self-evaluation; the registration information of the service recipient includes: the service recipient name, password, and global positioning system GPS permission.
Optionally, the first handheld mobile terminal is further configured to receive an order from a service provider; if the service provider determines to receive the order, the current state of the service provider is an order receiving state; and if the service provider determines that the order is finished, the current state of the service provider is an idle state.
Optionally, the first handheld mobile terminal is further configured to refuse to receive the order from the service provider when the current state of the service provider is the order receiving state.
Optionally, the service provider in the idle state may also manually set the current state to a busy state according to the actual situation of the service provider, and the service provider in the busy state may refuse to receive the service provider order.
The information processing system provided by this embodiment includes an information management module, an order module, a sending module, a receiving module, a positioning module, a first handheld mobile terminal and a second handheld mobile terminal, where the information management module is configured to obtain personal information of a service provider and demand information of a service recipient, where the personal information of the service provider includes: professional skill data and service record data of the service provider. And the order module is used for judging that the current state of the service provider is an idle state or an order receiving state according to the service record data of the service provider. And generating a service order according to the professional skill data of the service provider and the requirement information of the service receiver, wherein the service order comprises: information of one or more first service providers in an idle state matching the demand information of the service recipient. And the sending module is used for sending the service order to the service receiver. And the receiving module is used for receiving the target service provider selected by the service receiver in the service order. And the recording module is used for recording the target service provider selected by the service receiver in the service order. And the sending module is also used for sending the service order and the service request of the service receiver to the first handheld mobile terminal of the target service provider. The receiving module is further used for receiving order processing information from the first handheld mobile terminal. The order processing information is used to instruct the target service provider to accept or reject the service request of the service recipient. And the recording module is also used for recording order processing information. And the positioning module is used for acquiring the current position of the service receiver and the current position of the service provider under the condition that the target service provider receives the service request of the service receiver, and determining the planned path according to the acquired current position of the service receiver and the current position of the service provider. The sending module is further configured to send the planned path to a first handheld mobile terminal of the target service provider and a second handheld mobile terminal of the service receiver. At present, the existing two-party communication mode is mainly telephone communication, the telephone communication has certain limitation, the two-party communication efficiency is low, and a user receiver cannot know the current position and the entrance route of a user provider, so that the arrival time cannot be predicted, and the service experience of receiving and releasing the service is poor. The technical problem that the communication efficiency between the service receiver and the service provider is low in the prior art is solved, and the service experience of the service receiver is improved.
The present embodiment provides an information processing method for solving the technical problem of low communication efficiency between a service receiver and a service provider in the prior art, and an execution subject of the embodiment is an electronic device, such as a server, a desktop computer, a notebook computer, a tablet computer, and other electronic devices that can be used for information processing.
As shown in fig. 3, a schematic flow chart of an information processing method provided in this embodiment is shown, where the method includes:
step 301, acquiring personal information of a service provider, wherein the personal information comprises professional skill data and service record data of the service provider; judging the current state of the service provider as an idle state or a bill receiving state according to the service record;
step 309, collecting the current position of the service receiver and the current position of the service provider according to the service provider order selected by the service receiver, and determining an information processing route according to the collected current position of the service receiver and the current position of the service provider;
step 309, receiving the information processing route, and sending the current position information of the service provider to the service receiver.
Optionally, the service order includes value data of the service provider.
Optionally, the reservation order sent by the service receiver is received, the prompt information of the selected service provider is determined according to the reservation time in the reservation order and the selected service provider in the reservation order, and the prompt information is sent to the handheld mobile terminal of the target service provider.
Optionally, managing registration information of the service provider and registration information of the service recipient;
wherein the registration information of the service provider includes: name, password, phone, expertise, and self-evaluation; the registration information of the service recipient includes: the service recipient name, password, and global positioning system GPS permission.
Optionally, the current location of the service recipient is determined based on the GPS authority in the service recipient registration information.
Optionally, receiving a service provider order;
if the service provider determines to receive the order, the current state of the service provider is an order receiving state; and if the service provider determines that the order is finished, the current state of the service provider is an idle state.
Optionally, when the current status of the service provider is the order taking status, the service provider order is refused to be received.
Optionally, service evaluation of the service provider by the service recipient who accepts the service is stored.
An information processing method provided in this embodiment is a specific processing procedure of the information processing system provided in the foregoing embodiment, and an implementation manner and a principle thereof are the same, and are not described again.
An embodiment of the present invention further provides an electronic device, including: a processor, a memory, and a computer program; wherein the computer program is stored in the memory and configured to be executed by the processor, the computer program comprising instructions for performing the method of any of the preceding embodiments.
Embodiments of the present invention also provide a computer-readable storage medium, which stores a computer program, and when the computer program is executed, the computer program implements the method according to any one of the foregoing embodiments.
Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (10)
1. An information processing system characterized by comprising: the mobile terminal comprises an information management module, an order module, a sending module, a receiving module, a positioning module, a first handheld mobile terminal and a second handheld mobile terminal;
the information management module is used for acquiring the personal information of the service provider and the requirement information of the service receiver, wherein the personal information of the service provider comprises: professional skill data and service record data of the service provider;
the order module is used for judging that the current state of the service provider is an idle state or an order receiving state according to the service record data of the service provider; and generating a service order according to the professional skill data of the service provider and the requirement information of the service receiver, wherein the service order comprises: information of one or more first service providers in an idle state matching the demand information of the service recipient;
the sending module is used for sending the service order to the service receiver;
the receiving module is used for receiving the target service provider selected by the service receiver in the service order;
the recording module is used for recording the target service provider selected by the service receiver in the service order;
the sending module is further configured to send the service order and the service request of the service recipient to the first handheld mobile terminal of the target service provider;
the receiving module is further used for receiving order processing information from the first handheld mobile terminal; the order processing information is used for indicating the target service provider to accept or reject the service request of the service receiver;
the recording module is further used for recording the order processing information;
the positioning module is used for acquiring the current position of the service receiver and the current position of the service provider under the condition that the target service provider receives the service request of the service receiver, and determining a planned path according to the acquired current position of the service receiver and the current position of the service provider;
the sending module is further configured to send the planned path to the first handheld mobile terminal of the target service provider and the second handheld mobile terminal of the service recipient.
2. The system of claim 1, wherein the service order further comprises: value data of the service provider.
3. The system of claim 1, wherein the order module is further configured to receive a reservation order sent by the service receiving party, determine prompt information of the selected service provider according to a reservation time in the reservation order and the selected service provider in the reservation order, and send the prompt information to the first handheld mobile terminal of the target service provider.
4. The system of claim 1, further comprising a registration module;
the registration module is used for managing the registration information of the service provider and the registration information of the service receiver.
5. The system of claim 4, wherein the registration information of the service provider comprises: name, password, phone, expertise, and self-evaluation; the registration information of the service recipient includes: the service recipient name, password, and global positioning system GPS permission.
6. The system according to any of claims 1-5, wherein the location module is further configured to determine the current location of the service recipient based on GPS permissions in the service recipient registration information.
7. The system of claim 1, wherein the first handheld mobile terminal is further configured to receive a service provider order;
if the service provider determines to receive the order, the current state of the service provider is an order receiving state; and if the service provider determines that the order is finished, the current state of the service provider is an idle state.
8. The system of claim 7, wherein the first handheld mobile terminal is further configured to refuse to receive a service provider order when the current status of the service provider is a pick-up status.
9. The system of claim 1, wherein the information management module is further configured to store service evaluation of the service receiver receiving the service with respect to the service provider.
10. An information processing method characterized by comprising:
acquiring personal information of a service provider, wherein the personal information comprises professional skill data and service record data of the service provider; judging that the current state of the service provider is an idle state or a bill receiving state according to the service record;
generating a service order according to the personal information and the current state of the service provider and the acquired demand information of the service receiver, wherein the order comprises: information of one or more first service providers matched with the service recipient;
sending the service order to the service receiver;
receiving personal information and the current state of a target service provider selected by a service receiver in the service order;
recording the personal information and the current state of the target service provider selected by the service receiver in the service order;
sending the service order to a first handheld mobile terminal of the target service provider;
receiving order processing information from the first handheld mobile terminal;
recording order processing information of a target service provider selected by a service receiver in the service order;
acquiring the current position of the service receiver and the current position of the service provider according to the service provider order selected by the service receiver, and determining an information processing route according to the acquired current position of the service receiver and the current position of the service provider;
and receiving the information processing route, and sending the current position information of the service provider to a service receiver.
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| CN202010175914.7A CN113392985A (en) | 2020-03-13 | 2020-03-13 | Information processing system and method |
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| CN202010175914.7A CN113392985A (en) | 2020-03-13 | 2020-03-13 | Information processing system and method |
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