CN109726960B - Order processing method and device, electronic equipment and computer readable storage medium - Google Patents

Order processing method and device, electronic equipment and computer readable storage medium Download PDF

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CN109726960B
CN109726960B CN201811631609.3A CN201811631609A CN109726960B CN 109726960 B CN109726960 B CN 109726960B CN 201811631609 A CN201811631609 A CN 201811631609A CN 109726960 B CN109726960 B CN 109726960B
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order
rollback
delivery
preset
information
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CN109726960A (en
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赵琦
刘京伟
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Rajax Network Technology Co Ltd
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Rajax Network Technology Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0833—Tracking

Abstract

The embodiment of the disclosure discloses an order processing method, an order processing device, electronic equipment and a computer readable storage medium, wherein the method comprises the following steps: receiving an order rollback request, and acquiring multi-dimensional distribution related information of an order from the order rollback request; responding to the order rollback request, and obtaining a rollback result according to the multidimensional delivery related information and a preset multidimensional reference model; the method comprises the steps that a preset multi-dimensional reference model represents a corresponding relation between an order rollback result established based on at least two dimensions and multi-dimensional delivery related information of an order; and responding to the rollback result to represent that the order is allowed to be rolled back, sending rollback acceptance information of the order, and realizing the rolling back of the order. According to the scheme, when an order rollback request is received, the order rollback can be realized together based on the multiple dimensions of relevant delivery information and the preset multiple dimensions of reference models, the applicability of order rollback processing is improved, multiple conditions are comprehensively considered, and the order dispatching efficiency is improved when the order rollback processing is carried out.

Description

Order processing method and device, electronic equipment and computer readable storage medium
Technical Field
The disclosure relates to the technical field of logistics distribution, and in particular relates to an order processing method and device, electronic equipment and a computer-readable storage medium.
Background
In the field of logistics distribution, particularly in a crowd-sourced order grabbing mode or a traffic type with an obvious peak mode, a distributor is easy to mistakenly operate to grab an unwanted order, and in a timely distribution system, once the distributor picks up the order, the dispatching system usually does not support the distributor to return the order to a dispatching pool for the aspects of user experience, rider management and the like.
Currently, the delivery system may provide a fixed number of disclainable cancelled orders to the deliverer based on their level. However, in the above manner, the number of times of canceling of the order by the distributor is fixed, and depending on the number of times of level increase, the distributor is more prone to misoperation by a lower level or a novice distributor, but there is no method to cancel without responsibility, and there is a limitation, and the order is cancelled directly, resulting in low order dispatching efficiency.
Disclosure of Invention
The embodiment of the disclosure provides an order processing method and device, electronic equipment and a computer-readable storage medium.
In a first aspect, an embodiment of the present disclosure provides an order processing method.
Specifically, the order processing method includes:
receiving an order rollback request, and acquiring multi-dimensional distribution related information of an order from the order rollback request;
responding to the order rollback request, and obtaining a rollback result according to the multidimensional delivery related information and a preset multidimensional reference model; the preset multi-dimensional reference model represents the corresponding relation between an order rollback result established based on at least two dimensions and the multi-dimensional delivery related information of the order;
and responding to the rollback result representing that the order is allowed to be rolled back, sending rollback acceptance information of the order, and realizing the order rolling back.
With reference to the first aspect, in a first implementation manner of the first aspect, the multidimensional delivery related information includes: at least two of order delivery time information, order pre-estimated delivery time length, delivery distance information, order catcher time length and order amount promotion value.
With reference to the first aspect, in a second implementation manner of the first aspect, the receiving an order rollback request, and acquiring multidimensional delivery related information of an order from the order rollback request includes:
receiving an order rollback request, and acquiring order delivery expected time, order estimated delivery time, order amount, order generation time, merchant address information and buyer address information of the order from the order rollback request;
acquiring current time, and determining the difference between the order pickup time length and the order delivery expected time according to the current time information, the order delivery expected time and the order generation time;
the estimated order delivery time and the expected order delivery time difference are used as order delivery time information;
determining the distribution distance information and the distribution path according to the merchant address information and the buyer address information;
obtaining the order amount promotion value according to the order amount;
and taking at least two of the order delivery time information, the order estimated delivery time length, the delivery distance information, the delivery path, the order catcher time length and the order amount lifting value as the multi-dimensional delivery related information.
With reference to the first aspect and the first implementation manner of the first aspect, in a third implementation manner of the first aspect, the obtaining a rollback result according to the multidimensional delivery related information and a preset multidimensional reference model in response to the order rollback request includes:
responding to the order rollback request, and determining delivery weight according to the order delivery time information and a preset time rollback threshold;
determining distance weight according to the distribution distance information, a preset distance rollback threshold, the distribution path and a preset hot path;
determining a catcher weight according to the order catcher duration and a preset catcher backspacing threshold;
determining the amount weight according to the order amount lifting value and a preset amount backspacing threshold value;
combining at least two of the delivery weight, the distance weight, the catcher weight and the amount weight with a preset initial multidimensional reference model to form the preset multidimensional reference model;
and obtaining the rollback result according to the information which belongs to the same dimensionality as the preset multidimensional reference model in the multidimensional distribution related information and the preset multidimensional reference model.
With reference to the third implementation manner of the first aspect, in a fourth implementation manner of the first aspect, after determining a distance weight according to the distribution distance information, a preset distance backoff threshold, the distribution path, and a preset hot path, the method further includes:
acquiring a direct-route order from a current order currently being distributed according to the order rollback request;
and according to the on-road order, the distance weight is increased.
With reference to the first aspect, the first implementation manner of the first aspect, the second implementation manner of the first aspect, the third implementation manner of the first aspect, and the fourth implementation manner of the first aspect, in a fifth implementation manner of the first aspect, after determining whether the order is allowed to be returned according to the multidimensional delivery related information and a preset multidimensional reference model, the method further includes:
and in response to the rollback result representing that the order is not allowed to be rolled back, sending rollback non-acceptance information of the order, and rejecting the rollback of the order.
With reference to the second implementation manner of the first aspect, in a sixth implementation manner of the first aspect, after the receiving an order rollback request and acquiring multidimensional delivery related information of an order from the order rollback request, the method further includes:
when the ratio of the order delivery expected time difference to the order estimated delivery time length is greater than or equal to a preset time backspacing threshold value, backspacing receiving information of the order is sent to realize the backspacing of the order; or;
when the distribution distance information is larger than or equal to a preset distance rollback threshold value, sending rollback unaccepted information of the order and rejecting the rollback of the order; alternatively, the first and second electrodes may be,
and when the order catcher time length is more than or equal to a preset catcher backspacing threshold value, sending the backspacing unaccepted information of the order and rejecting the backspacing of the order.
In a second aspect, an order processing apparatus is provided in an embodiment of the present disclosure.
Specifically, the order processing apparatus includes:
the receiving module is configured to receive an order rollback request and acquire multi-dimensional delivery related information of an order from the order rollback request;
the backspacing module is configured to respond to the order backspacing request and obtain a backspacing result according to the multidimensional delivery related information and a preset multidimensional reference model; the preset multi-dimensional reference model represents the corresponding relation between an order rollback result established based on at least two dimensions and the multi-dimensional delivery related information of the order;
and the sending module is configured to respond to the rollback result representing that the order is allowed to be rolled back, send rollback acceptance information of the order and realize the order rolling back.
With reference to the second aspect, in a first implementation manner of the second aspect, the multidimensional delivery related information includes: at least two of order delivery time information, order pre-estimated delivery time length, delivery distance information, order catcher time length and order amount promotion value.
With reference to the second aspect, in a second implementation manner of the second aspect, the receiving module includes:
the receiving submodule is configured to receive an order rollback request, and obtain order delivery expected time, order estimated delivery time, order amount, order generation time, merchant address information and buyer address information of the order from the order rollback request;
the first obtaining sub-module is configured to obtain current time, and determine the order taking time and the order delivery expected time difference according to the current time information, the order delivery expected time and the order generation time; the estimated order delivery time and the expected order delivery time difference are used as order delivery time information;
a first determining sub-module configured to determine the distribution distance information and the distribution path according to the merchant address information and the buyer address information; and taking at least two of the order delivery time information, the order estimated delivery time length, the delivery distance information, the delivery path, the order taker time length and the order amount promotion value as the multi-dimensional delivery related information.
With reference to the second aspect and the first implementation manner of the second aspect, in a third implementation manner of the second aspect, the rollback module includes:
a second determining submodule configured to determine delivery weight according to the order delivery time information and a preset time back-off threshold in response to the order back-off request; determining distance weight according to the distribution distance information, a preset distance rollback threshold, the distribution path and a preset hot path; determining a catcher weight according to the order catcher duration and a preset catcher backspacing threshold; determining the amount weight according to the lifting value of the order amount and a preset amount backspacing threshold value;
a backspacing submodule configured to combine a preset initial multidimensional reference model with at least two of the delivery weight, the distance weight, the catcher weight, and the amount weight to form the preset multidimensional reference model; and obtaining the rollback result according to the information which belongs to the same dimensionality as the preset multidimensional reference model in the multidimensional distribution related information and the preset multidimensional reference model.
With reference to the third implementation manner of the second aspect, in a fourth implementation manner of the second aspect, the second determining submodule includes:
the second determining submodule is configured to obtain an on-road order from a current order currently being delivered according to the order rollback request after determining a distance weight according to the delivery distance information, a preset distance rollback threshold, the delivery path and a preset hot path; and according to the on-road order, the distance weight is increased.
With reference to the second aspect, the first implementation manner of the second aspect, the second implementation manner of the second aspect, the third implementation manner of the second aspect, and the fourth implementation manner of the second aspect, in a fifth implementation manner of the second aspect, the rollback module is configured to, after determining whether the order is allowed to rollback according to the multidimensional delivery related information and a preset multidimensional reference model, send rollback non-acceptance information of the order and reject rollback of the order in response to a result that the order is not allowed to rollback, in response to the result that the rollback is characterized.
With reference to the second implementation manner of the second aspect, in a sixth implementation manner of the second aspect,
the rollback module is further configured to send rollback acceptance information of the order to implement rollback of the order when a ratio of an expected time difference of order delivery to the estimated delivery time of the order is greater than or equal to a preset time rollback threshold after receiving an order rollback request and acquiring multidimensional delivery related information of the order from the order rollback request; or; when the distribution distance information is larger than or equal to a preset distance rollback threshold value, sending rollback unaccepted information of the order and rejecting the rollback of the order; or when the order catcher time length is larger than or equal to a preset catcher backspacing threshold value, sending the backspacing unaccepted information of the order and rejecting the backspacing of the order.
In a third aspect, an embodiment of the present disclosure provides an electronic device, which includes a memory and a processor, where the memory is used to store one or more computer instructions for supporting an order processing apparatus to execute the order processing method in the first aspect, and the processor is configured to execute the computer instructions stored in the memory. The order processing apparatus may further comprise a communication interface for the order processing apparatus to communicate with other devices or a communication network.
In a fourth aspect, the disclosed embodiments provide a computer-readable storage medium for storing computer instructions for an order processing apparatus, which contains computer instructions for executing the order processing method in the first aspect as described above.
The technical scheme provided by the embodiment of the disclosure can have the following beneficial effects:
according to the technical scheme, when the order rollback request is received, the order rollback is realized together based on the multiple dimensions of relevant delivery information and the preset multiple dimensions of the reference model, the applicability of order rollback processing is improved, multiple conditions are comprehensively considered, and the order delivery efficiency is improved when the order rollback processing is carried out.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Drawings
Other features, objects, and advantages of the present disclosure will become more apparent from the following detailed description of non-limiting embodiments when taken in conjunction with the accompanying drawings. In the drawings:
FIG. 1 illustrates a flow diagram of an order processing method according to an embodiment of the present disclosure;
FIG. 2 shows a flow chart of step S101 of the order processing method according to the embodiment shown in FIG. 1;
FIG. 3 shows a flow chart of step S102 of the order processing method according to the embodiment shown in FIG. 1;
FIG. 4 shows a block diagram of an order processing apparatus according to an embodiment of the present disclosure;
FIG. 5 is a block diagram showing the structure of a receiving module 401 of the order processing apparatus according to the embodiment shown in FIG. 4;
FIG. 6 is a block diagram illustrating a rollback module 402 of the order processing apparatus according to the embodiment shown in FIG. 4;
FIG. 7 shows a block diagram of an electronic device according to an embodiment of the present disclosure;
FIG. 8 is a block diagram of a computer system suitable for use in implementing an order processing method according to an embodiment of the present disclosure.
Detailed Description
Hereinafter, exemplary embodiments of the present disclosure will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily implement them. Also, for the sake of clarity, parts not relevant to the description of the exemplary embodiments are omitted in the drawings.
In the present disclosure, it is to be understood that terms such as "including" or "having," etc., are intended to indicate the presence of the disclosed features, numbers, steps, behaviors, components, parts, or combinations thereof, and are not intended to preclude the possibility that one or more other features, numbers, steps, behaviors, components, parts, or combinations thereof may be present or added.
It should be further noted that the embodiments and features of the embodiments in the present disclosure may be combined with each other without conflict. The present disclosure will be described in detail below with reference to the accompanying drawings in conjunction with embodiments.
According to the technical scheme provided by the embodiment of the disclosure, when the order rollback request is received, the order rollback is realized together based on the multiple dimension delivery related information and the preset multiple dimension reference model, the applicability of order rollback processing is improved, multiple conditions are comprehensively considered, and the order delivery efficiency is improved when the order rollback processing is performed.
Fig. 1 shows a flow diagram of an order processing method according to an embodiment of the present disclosure. As shown in fig. 1, the order processing method includes the following steps S101 to S103:
in step S101, an order rollback request is received, and multidimensional delivery related information of an order is obtained from the order rollback request;
in step S102, responding to an order rollback request, and obtaining a rollback result according to multi-dimensional distribution related information and a preset multi-dimensional reference model; the method comprises the steps that a preset multi-dimensional reference model represents the corresponding relation between an order rollback result established based on at least two dimensions and multi-dimensional distribution related information of an order;
in step S103, in response to the rollback result indicating that the order is allowed to be rolled back, sending rollback acceptance information of the order, and implementing the order to be rolled back.
As mentioned above, with the development of internet technology, more and more electronic applications are widely used, and based on the function implementation of the electronic applications, in the process of processing the delivered orders, the delivery system can provide fixed times of canceling the orders without responsibility to the delivery system according to the grades of the delivery personnel, the times of canceling the orders by the delivery personnel are fixed, and the delivery personnel are more prone to misoperation depending on the grades of the delivery personnel, and the delivery personnel at low grade or novice are not liable to cancel the orders, so that the method has limitations, and the orders are directly canceled, resulting in low order dispatching efficiency.
In view of the above drawbacks, in this embodiment, an order processing method is provided, where when an order rollback request is received, the method obtains multiple dimensions of relevant delivery information from the order rollback request, and implements order rollback together based on the multiple dimensions of relevant delivery information and a preset multiple dimensions reference model, so as to improve applicability of order rollback processing, comprehensively consider many aspects of situations, and when order rollback processing is performed, the method is determined after performing multiple dimensions of calculation and processing, and thus may improve order dispatch efficiency.
The method and the device for dispatching the order are suitable for scenes of a dispatching application on a terminal and a background management platform, namely an order processing device, corresponding to the dispatching application, a user places the order through the dispatching application in the terminal, a merchant receives the order through the dispatching application in the terminal, and a distributor receives the dispatching order through the dispatching application in the terminal.
After the distributor robs the distribution order, if the distribution of the order cannot be performed for various reasons, the distributor may perform order rollback operation through the distribution application in the terminal of the distributor to generate an order rollback request, where the order rollback request carries the multidimensional distribution related information.
Wherein, the multi-dimensional delivery related information comprises: at least two of the order delivery time information, the order pre-estimated delivery time length, the delivery distance information, the order pickup time length, and the order amount increase value, which are not limited in the embodiments of the present disclosure.
In the embodiment of the present disclosure, when determining an order rollback request of a distributor for an order, an order processing apparatus may acquire order related information and distribution related information from the order of the order rollback request, and the order processing apparatus uses information of at least two dimensions to determine order rollback.
The order processing device responds to the order rollback request, and performs rollback processing on the multi-dimensional distribution related information based on the acquired preset multi-dimensional reference model to obtain a rollback result, wherein one rollback result represents that the order is allowed to rollback, and the other rollback result represents that the order is not allowed to rollback. When the rollback result indicates that the order is allowed to be rolled back, the order device can send rollback acceptance information of the order to the terminal of the distributor to implement the order rolling back, namely implement the current order rolling back process.
In some embodiments of the present disclosure, after determining whether an order is allowed to rollback according to the multidimensional delivery related information and the preset multidimensional reference model, in response to a rollback result indicating that the order is not allowed to rollback, the order processing apparatus sends rollback non-acceptance information of the order, and rejects rollback of the order, where the order needs to be continuously delivered by a delivery staff to complete delivery of the order in time.
Further, in the embodiment of the present disclosure, after the order processing apparatus allows the order to be returned, the order processing apparatus may timely re-dispatch the returned order, thereby improving the dispatching efficiency.
It should be noted that, in the embodiment of the present disclosure, after the preset multidimensional reference model refers to the expected delivery time at the user side, the distance between the merchant and the user, the estimated delivery time, the current time for receiving an order, whether the order is hot, whether the order is on the way by a rider, whether the price has scheduling attributes such as an increase, price attributes, and order attributes, it is determined whether the order state can be returned according to the attribute weighting.
In an optional implementation manner of this embodiment, as shown in fig. 2, the step S101, that is, the step of receiving an order rollback request and acquiring multidimensional distribution related information of an order from the order rollback request, includes steps S201 to S205:
in step S201, receiving an order rollback request, and obtaining an order delivery expected time, an order estimated delivery time, an order amount, an order generation time, merchant address information, and buyer address information of an order from the order rollback request;
in step S202, obtaining the current time, and determining the order pickup time length and the order delivery expected time difference according to the current time information, the order delivery expected time and the order generation time; the order pre-estimated delivery time length and the order delivery expected time difference are used as order delivery time information;
in step S203, determining distribution distance information and a distribution path according to the merchant address information and the buyer address information;
in step S204, an order amount promotion value is obtained according to the order amount;
in step S205, at least two of the order arrival time information, the order estimated delivery time length, the delivery distance information, the delivery path, the order pickup time length, and the order amount increase value are taken as multidimensional delivery related information.
In the embodiment, the order processing device judges the order rollback through the multidimensional order delivery expected time difference, the delivery distance information, the order pre-estimation delivery time length, the order catcher time length, the delivery path and the order amount lifting value, and is more comprehensive and accurate.
The order form delivery expected time, the order form generation time, the order form amount, the order form estimated delivery time length, the merchant address information and the buyer address information can be obtained from the order form information of the order form rollback request, so that the current time can be obtained, the order form delivery expected time difference can be determined according to the current time and the order form delivery expected time, and the order form pickup time length can be determined according to the current time information and the order form generation time. The order processing apparatus may determine the distribution distance information and the distribution route based on the merchant address information and the buyer address information. And the order processing device can also see whether the order amount is added or the order amount is possibly increased through the order amount, so as to obtain the order amount increased value. The order amount boost value may start at 0.
For example, assuming an order delivery expected time of 12:30 and an order generation time of 11:30, the current time when an order rollback request is made is 11: 40, then, the order delivery expected time difference is 12: 30-11: 40, 50 minutes; the order taker length is 11: 40-11:30, 10 minutes.
In an optional implementation manner of this embodiment, as shown in fig. 3, the step S102, namely, a step of obtaining a rollback result according to the multidimensional delivery related information and the preset multidimensional reference model in response to the order rollback request, includes steps S301 to S306:
in step S301, in response to the order rollback request, a delivery weight is determined according to the order delivery time information and a preset time rollback threshold;
in step S302, a distance weight is determined according to the distribution distance information, a preset distance back-off threshold, the distribution route, and a preset hot route.
In step S303, a catcher weight is determined according to the order catcher duration and a preset catcher backoff threshold;
in step S304, determining an amount weight according to the order amount promotion value and a preset amount rollback threshold;
in step S305, a preset multidimensional reference model is formed by using at least two of a delivery weight, a distance weight, a pickup weight, and an amount weight, and a preset initial multidimensional reference model;
in step S306, a rollback result is obtained according to the preset multidimensional reference model and the information belonging to the same dimension as the preset multidimensional reference model in the multidimensional delivery related information.
In the embodiment of the disclosure, the number of times of returning orders by a distributor is not limited, and the distributor can be allowed to operate the returned orders as long as the preset multidimensional reference model angle is reasonable, so that the user stickiness of the platform to the distributor is enhanced while the manual experience of the distributor, the order completion rate and the like are improved.
The preset multi-dimensional reference model is a model combining at least two dimensions of order delivery time information, delivery distance information, order pickup duration and order amount lifting value, namely the preset multi-dimensional reference model is a multi-dimensional order rollback reference model based on scheduling attributes, price attributes, order attributes and the like.
There are many specific contents and information of the scheduling attribute, the price attribute, and the order attribute, and only a part of them is summarized in this embodiment, but the embodiment does not limit the specific contents and information of the scheduling attribute, the price attribute, and the order attribute.
It should be noted that the ordering apparatus is a preset multidimensional reference model formed by using weights corresponding to the multidimensional delivery related information and a preset initial multidimensional reference model. Then, the ordering device may obtain the rollback result according to the information that belongs to the same dimension as the preset multidimensional reference model in the multidimensional delivery related information and the preset multidimensional reference model.
The preset initial multidimensional reference model may be a weighted model, or may be a model for calculating multidimensional comprehensive information, such as an average model, and the embodiments of the present disclosure are not limited.
In this embodiment, taking the weighting model as an example, the process that the order processing apparatus can obtain the rollback result according to the preset multidimensional reference model and the information belonging to the same dimension as the preset multidimensional reference model in the multidimensional delivery related information is as follows: obtaining scores corresponding to information of the same dimensionality in the multi-dimensional distribution related information and a preset multi-dimensional reference model, correspondingly adding the scores of the same dimensionality and the weight to obtain a total backspacing score, comparing the total backspacing score with the preset backspacing score, if the total backspacing score exceeds the score, representing that the backspacing result can allow the order to backspace, otherwise, representing that the order can not allow the backspacing.
The preset backoff score may be obtained through testing, which is not limited in this embodiment.
For example, taking four dimensions a, b, c and d as examples, the total backoff score is the weightaScore ofa+ weightbScore ofb+ weightcScore ofc+ weightdScore ofd。
It should be noted that, in this embodiment, the score of the score may be preset, or may be set according to the following principle:
the larger the ratio of the order delivery expected time difference in the order delivery time information to the estimated delivery time length of the order is, the higher the corresponding score is;
the closer the distribution distance information is, the higher the corresponding score is;
the shorter the order taker-in time, the higher its corresponding score.
In this embodiment, in the process of determining the delivery weight by the order processing device according to the order delivery time information and the preset time back-off threshold, when the ratio of the expected order delivery time difference to the estimated order delivery time is smaller than the preset time back-off threshold, a delivery weight other than 0 may be assigned.
In this embodiment, the process of determining the distance weight by the order processing apparatus according to the delivery distance information, the preset distance rollback threshold, the delivery path, and the preset hot path may be: when the distribution distance information is smaller than a preset distance backspacing threshold value, a distance weight which is not 0 can be distributed; when the distribution path belongs to the preset hot path, the value of the distance weight can be increased; the order processing device can judge whether to obtain the on-road order from the current order currently distributed according to the order rollback request; if a smooth order is obtained, the distance weight can be increased according to the on-road order.
In this embodiment, the process of determining the catcher weight by the order processing device according to the order catcher time length and the preset catcher backspace threshold is as follows: when the order catcher duration is less than the preset catcher backoff threshold, a non-0 catcher weight may be assigned.
In this embodiment, when the order processing device increases the order amount by more than or equal to the preset amount rollback threshold, a non-0 amount weight may be assigned; when the order amount promotion value is less than the preset amount rollback threshold, an amount weight of 0 may be assigned.
The preset time rollback threshold, the preset catcher rollback threshold, the preset amount rollback threshold and the preset distance rollback threshold represent range values allowing rollback, specific data can be set according to actual conditions, and the embodiment of the disclosure is not limited. As long as the order delivery time information, the order catcher time length, the delivery distance information and the order amount increase value satisfy the range value of the allowable rollback, the corresponding weight value can be determined, otherwise, no weight is generated if the range value of the allowable rollback is not satisfied.
The preset hot path is obtained by the order processing device according to the historical order data in an off-line mode. Here, if the number of occurrences between two regions having a fixed center point range for a corresponding period of time is greater than a given threshold, a hot path is taken from one region to the other. The ordering device can adjust the distance weight according to whether the distribution path belongs to the area range of the preset hot path. If the area belongs to the area range of the preset hot door path, the distance weight can be increased.
The on-road order is the order of the same store and the same address in the back order of the current distributor (the strategy is expandable).
In the disclosed embodiment, the distributor near the order can also be recalled to check whether there is an on-road order. Therefore, the order can be effectively distributed to the distributor who smoothly distributes the order preferentially after the order returns, and the distribution efficiency is improved.
Further, after receiving an order rollback request and acquiring multi-dimensional delivery related information of an order from the order rollback request, when the ratio of the expected time difference of order delivery to the estimated delivery time length of the order is greater than or equal to a preset time rollback threshold, sending rollback acceptance information of the order to realize the rollback of the order; or;
when the distribution distance information is larger than or equal to a preset distance rollback threshold value, sending rollback unaccepted information of the order and rejecting the rollback of the order; alternatively, the first and second electrodes may be,
and when the order catcher time length is more than or equal to a preset catcher backspacing threshold value, sending the backspacing unaccepted information of the order and refusing the backspacing of the order.
Illustratively, the expected delivery time difference of the order is the time length T, the originally estimated delivery time length T0 of the order is estimated, and when the T/T0 is greater than or equal to a preset time back-off threshold value, the order can be directly judged to be backed off; but T/T0 is less than the preset time backoff threshold, the delivery weight is determined.
And directly refusing the order rollback when the distribution distance information D is larger than or equal to a preset distance rollback threshold, and determining the distance weight when the distribution distance information D is smaller than the preset distance rollback threshold, wherein the closer the distance is, the higher the distance weight is.
When the order catcher time length T2 is greater than or equal to a preset catcher backspacing threshold value, directly refusing order backspacing, and when the order catcher time length T2 is smaller than the preset catcher backspacing threshold value, determining a catcher weight; wherein, the smaller the order catcher duration, the higher the catcher weight.
And whether the distribution path is a hot path or not is judged, if so, the distance weight is increased, and if not, further judgment is carried out.
And recalling the rider near the order to check whether the order is distributed along the way.
If yes, increasing the distance weight, and if not, performing further judgment;
whether the promotion value of the order amount is greater than a preset amount rollback threshold (e.g., 0): if greater, the amount is weighted. And obtaining a backspacing result according to the information which belongs to the same dimensionality with the preset multidimensional reference model in the relevant multidimensional distribution information and the preset multidimensional reference model. For example, in the multidimensional distribution related information, scores corresponding to information belonging to the same dimension as the preset multidimensional reference model are obtained, the scores of the same dimension are added with the weight correspondingly to obtain a total rollback score, the total rollback score is compared with the preset rollback score, if the total rollback score exceeds the score, the rollback result represents that the order can be allowed to rollback, and otherwise, the rollback result represents that the order can not be allowed to rollback.
The following are embodiments of the disclosed apparatus that may be used to perform embodiments of the disclosed methods.
Fig. 4 shows a block diagram of an order processing apparatus according to an embodiment of the present disclosure, which may be implemented as part or all of an electronic device by software, hardware, or a combination of both. As shown in fig. 4, the order processing apparatus includes:
a receiving module 401 configured to receive an order rollback request, and obtain multidimensional delivery related information of an order from the order rollback request;
a rollback module 402 configured to respond to the order rollback request, and obtain a rollback result according to the multidimensional delivery related information and a preset multidimensional reference model; the preset multi-dimensional reference model represents the corresponding relation between an order rollback result established based on at least two dimensions and the multi-dimensional delivery related information of the order;
a sending module 403, configured to send rollback acceptance information of the order to implement rollback of the order in response to the rollback result indicating that the order is allowed to be rolled back.
As mentioned above, with the development of internet technology, more and more electronic applications are widely used, and based on the function implementation of the electronic applications, in the process of processing the delivered orders, the delivery system can provide fixed times of canceling the orders without responsibility to the delivery system according to the grades of the delivery personnel, the times of canceling the orders by the delivery personnel are fixed, and the delivery personnel are more prone to misoperation depending on the grades of the delivery personnel, and the delivery personnel at low grade or novice are not liable to cancel the orders, so that the method has limitations, and the orders are directly canceled, resulting in low order dispatching efficiency.
In view of the above drawbacks, in this embodiment, an order device is provided, where the order device acquires multiple dimensions of relevant delivery information from an order rollback request when the order rollback request is received, and implements order rollback together based on the multiple dimensions of relevant delivery information and a preset multiple dimensions of reference model, so as to improve applicability of order rollback processing, comprehensively consider many aspects of situations, and determine after performing multiple dimensions of calculation and processing when performing order rollback processing, thereby improving order dispatch efficiency.
The method and the device for dispatching the order are suitable for scenes of a dispatching application on a terminal and a background management platform, namely an order processing device, corresponding to the dispatching application, a user places the order through the dispatching application in the terminal, a merchant receives the order through the dispatching application in the terminal, and a distributor receives the dispatching order through the dispatching application in the terminal.
After the distributor robs the distribution order, if the distribution of the order cannot be performed for various reasons, the distributor may perform order rollback operation through the distribution application in the terminal of the distributor to generate an order rollback request, where the order rollback request carries the multidimensional distribution related information.
Wherein, the multi-dimensional delivery related information comprises: at least two of the order delivery time information, the order pre-estimated delivery time length, the delivery distance information, the order pickup time length, and the order amount increase value, which are not limited in the embodiments of the present disclosure.
In the embodiment of the present disclosure, when determining an order rollback request of a distributor for an order, an order processing apparatus may acquire order related information and distribution related information from the order of the order rollback request, and the order processing apparatus uses information of at least two dimensions to determine order rollback.
The order processing device responds to the order rollback request, and performs rollback processing on the multidimensional distribution related information based on the acquired preset multidimensional reference model to obtain a rollback result, wherein one rollback result represents that the order is allowed to be rolled back, and the other rollback result represents that the order is not allowed to be rolled back. When the rollback result indicates that the order is allowed to be rolled back, the order device can send rollback acceptance information of the order to the terminal of the distributor to implement the order rolling back, namely implement the current order rolling back process.
In an optional implementation manner of this embodiment, the rollback module 402 is configured to, after determining whether the order is allowed to rollback according to the multidimensional delivery related information and a preset multidimensional reference model, send a rollback non-acceptance information of the order and reject the order rollback in response to that the rollback result indicates that the order is not allowed to rollback.
The order processing device determines whether the order is allowed to rollback or not according to the multi-dimensional delivery related information and a preset multi-dimensional reference model, and when the rollback result represents that the order is not allowed to rollback, the order processing device sends rollback unaccepted information of the order, refuses the rollback of the order, and the order needs to be delivered continuously by a delivery person to complete the delivery of the order in time.
Further, in the embodiment of the present disclosure, after the order processing apparatus allows the order to be returned, the order processing apparatus may timely re-dispatch the returned order, thereby improving the dispatching efficiency.
It should be noted that, in the embodiment of the present disclosure, after the preset multidimensional reference model refers to the expected delivery time at the user side, the distance between the merchant and the user, the estimated delivery time, the current time for receiving an order, whether the order is hot, whether the order is on the way by a rider, whether the price has scheduling attributes such as an increase, price attributes, and order attributes, it is determined whether the order state can be returned according to the attribute weighting.
In an optional implementation manner of this embodiment, as shown in fig. 5, the receiving module 401 includes:
the receiving submodule 501 is configured to receive an order rollback request, and obtain order delivery expected time, order estimated delivery time, order amount, order generation time, merchant address information, and buyer address information of the order from the order rollback request;
a first obtaining sub-module 502 configured to obtain a current time, and determine the order pickup time length and the order delivery expected time difference according to the current time information, the order delivery expected time and the order generation time; the estimated order delivery time and the expected order delivery time difference are used as order delivery time information;
a first determining sub-module 503 configured to determine the distribution distance information and the distribution path according to the merchant address information and the buyer address information; and taking at least two of the order delivery time information, the order estimated delivery time length, the delivery distance information, the delivery path, the order taker time length and the order amount promotion value as the multi-dimensional delivery related information.
In the embodiment, the order processing device judges the order rollback in the multi-dimensional order delivery expected time difference, the delivery distance information, the order pickup time length, the delivery path and the order amount, and is more comprehensive and accurate.
The order form delivery expected time, the order form generation time, the order form amount, the order form estimated delivery time length, the merchant address information and the buyer address information can be obtained from the order form information of the order form rollback request, so that the current time can be obtained, the order form delivery expected time difference can be determined according to the current time and the order form delivery expected time, and the order form pickup time length can be determined according to the current time information and the order form generation time. The order processing apparatus may determine the distribution distance information and the distribution route based on the merchant address information and the buyer address information. And the order processing device can also see whether the order amount is added or the order amount is possibly increased through the order amount, so as to obtain the order amount increased value. The order amount boost value may start at 0.
For example, assuming an order delivery expected time of 12:30 and an order generation time of 11:30, the current time when an order rollback request is made is 11: 40, then, the order delivery expected time difference is 12: 30-11: 40, 50 minutes; the order taker length is 11: 40-11:30, 10 minutes.
In an optional implementation manner of this embodiment, as shown in fig. 6, the rollback module 402 includes:
a second determining submodule 601, configured to respond to the order rollback request, and determine a delivery weight according to the order delivery time information and a preset time rollback threshold; determining distance weight according to the distribution distance information, a preset distance rollback threshold, the distribution path and a preset hot path; determining a catcher weight according to the order catcher duration and a preset catcher backspacing threshold; determining the amount weight according to the lifting value of the order amount and a preset amount backspacing threshold value;
a rollback submodule 602 configured to combine a preset initial multidimensional reference model with at least two of the delivery weight, the distance weight, the catcher weight, and the amount weight, and the preset initial multidimensional reference model; and obtaining the rollback result according to the information which belongs to the same dimensionality as the preset multidimensional reference model in the multidimensional distribution related information and the preset multidimensional reference model.
In the embodiment of the disclosure, the number of times of returning orders by a distributor is not limited, and the distributor can be allowed to operate the returned orders as long as the preset multidimensional reference model angle is reasonable, so that the user stickiness of the platform to the distributor is enhanced while the manual experience of the distributor, the order completion rate and the like are improved.
The preset multi-dimensional reference model is a model combining at least two dimensions of order delivery time information, delivery distance information, delivery paths, order catcher duration and order amount lifting values, namely the preset multi-dimensional reference model is a multi-dimensional order rollback reference model based on scheduling attributes, price attributes, order attributes and the like.
There are many specific contents and information of the scheduling attribute, the price attribute, and the order attribute, and only a part of them is summarized in this embodiment, but the embodiment does not limit the specific contents and information of the scheduling attribute, the price attribute, and the order attribute.
It should be noted that the ordering apparatus is a preset multidimensional reference model formed by using weights corresponding to the multidimensional delivery related information and a preset initial multidimensional reference model. Then, the ordering device may obtain the rollback result according to the information that belongs to the same dimension as the preset multidimensional reference model in the multidimensional delivery related information and the preset multidimensional reference model.
The preset initial multidimensional reference model may be a weighted model, or may be a model for calculating multidimensional comprehensive information, such as an average model, and the embodiments of the present disclosure are not limited.
In this embodiment, taking the weighting model as an example, the process that the order processing apparatus can obtain the rollback result according to the preset multidimensional reference model and the information belonging to the same dimension as the preset multidimensional reference model in the multidimensional delivery related information is as follows: obtaining scores corresponding to information of the same dimensionality in the multi-dimensional distribution related information and a preset multi-dimensional reference model, correspondingly adding the scores of the same dimensionality and the weight to obtain a total backspacing score, comparing the total backspacing score with the preset backspacing score, if the total backspacing score exceeds the score, representing that the backspacing result can allow the order to backspace, otherwise, representing that the order can not allow the backspacing.
The preset backoff score may be obtained through testing, which is not limited in this embodiment.
For example, taking four dimensions a, b, c and d as examples, the total backoff score is the weightaScore ofa+ weightbScore ofb+ weightcComment onIs divided intoc+ weightdScore ofd。
It should be noted that, in this embodiment, the score of the score may be preset, or may be set according to the following principle:
the larger the ratio of the order delivery expected time difference in the order delivery time information to the estimated delivery time length of the order is, the higher the corresponding score is;
the closer the distribution distance information is, the higher the corresponding score is;
the shorter the order taker-in time, the higher its corresponding score.
In this embodiment, in the process of determining the delivery weight by the order processing device according to the order delivery time information and the preset time back-off threshold, when the ratio of the expected order delivery time difference to the estimated order delivery time is smaller than the preset time back-off threshold, a delivery weight other than 0 may be assigned.
In an optional implementation manner of this embodiment, the second determining sub-module 601 includes:
the second determining submodule is configured to obtain an on-road order from a current order currently being delivered according to the order rollback request after determining a distance weight according to the delivery distance information, a preset distance rollback threshold, the delivery path and a preset hot path; and according to the on-road order, the distance weight is increased.
In this embodiment, the process of determining the distance weight by the order processing apparatus according to the delivery distance information, the preset distance rollback threshold, the delivery path, and the preset hot path may be: when the distribution distance information is smaller than a preset distance backspacing threshold value, a distance weight which is not 0 can be distributed; when the distribution path belongs to the preset hot path, the value of the distance weight can be increased; the order processing device can judge whether to obtain the on-road order from the current order currently distributed according to the order rollback request; if a smooth order is obtained, the distance weight can be increased according to the on-road order.
In this embodiment, the process of determining the catcher weight by the order processing device according to the order catcher time length and the preset catcher backspace threshold is as follows: when the order catcher duration is less than the preset catcher backoff threshold, a non-0 catcher weight may be assigned.
In this embodiment, when the order processing device increases the order amount by more than or equal to the preset amount rollback threshold, a non-0 amount weight may be assigned; when the order amount promotion value is less than the preset amount rollback threshold, an amount weight of 0 may be assigned.
The preset time rollback threshold, the preset catcher rollback threshold, the preset amount rollback threshold and the preset distance rollback threshold represent range values allowing rollback, specific data can be set according to actual conditions, and the embodiment of the disclosure is not limited. As long as the order delivery time information, the delivery distance information, the order pickup time length and the order amount increase value satisfy the range value of the allowable rollback, the corresponding weight value can be determined, otherwise, no weight is generated if the range value of the allowable rollback is not satisfied.
The preset hot path is obtained by the order processing device according to the historical order data in an off-line mode. Here, if the number of occurrences between two regions having a fixed center point range for a corresponding period of time is greater than a given threshold, a hot path is taken from one region to the other. The ordering device can adjust the distance weight according to whether the distribution path belongs to the area range of the preset hot path. If the area belongs to the area range of the preset hot door path, the distance weight can be increased.
The on-road order is the order of the same store and the same address in the back order of the current distributor (the strategy is expandable).
In the disclosed embodiment, the distributor near the order can also be recalled to check whether there is an on-road order. Therefore, the order can be effectively distributed to the distributor who smoothly distributes the order preferentially after the order returns, and the distribution efficiency is improved.
In some embodiments of the present disclosure, the rollback module 402 is further configured to, after receiving an order rollback request, obtaining information related to multidimensional delivery of an order from the order rollback request, and when a ratio of a time difference between expected delivery of the order and an estimated delivery time of the order is greater than or equal to a preset time rollback threshold, send rollback acceptance information of the order to implement rollback of the order; or; when the distribution distance information is larger than or equal to a preset distance rollback threshold value, sending rollback unaccepted information of the order and rejecting the rollback of the order; or when the order catcher time length is larger than or equal to a preset catcher backspacing threshold value, sending the backspacing unaccepted information of the order and rejecting the backspacing of the order.
Illustratively, the expected delivery time difference of the order is the time length T, the originally estimated delivery time length T0 of the order is estimated, and when the T/T0 is greater than or equal to a preset time back-off threshold value, the order can be directly judged to be backed off; but T/T0 is less than the preset time backoff threshold, the delivery weight is determined.
And directly refusing the order rollback when the distribution distance information D is larger than or equal to a preset distance rollback threshold, and determining the distance weight when the distribution distance information D is smaller than the preset distance rollback threshold, wherein the closer the distance is, the higher the distance weight is.
When the order catcher time length T2 is greater than or equal to a preset catcher backspacing threshold value, directly refusing order backspacing, and when the order catcher time length T2 is smaller than the preset catcher backspacing threshold value, determining a catcher weight; wherein, the smaller the order catcher duration, the higher the catcher weight.
And whether the distribution path is a hot path or not is judged, if so, the distance weight is increased, and if not, further judgment is carried out.
And recalling the rider near the order to check whether the order is distributed along the way.
If yes, increasing the distance weight, and if not, performing further judgment;
whether the promotion value of the order amount is greater than a preset amount rollback threshold (e.g., 0): if greater, the amount is weighted. And obtaining a backspacing result according to the information which belongs to the same dimensionality with the preset multidimensional reference model in the relevant multidimensional distribution information and the preset multidimensional reference model. For example, in the multidimensional distribution related information, scores corresponding to information belonging to the same dimension as the preset multidimensional reference model are obtained, the scores of the same dimension are added with the weight correspondingly to obtain a total rollback score, the total rollback score is compared with the preset rollback score, if the total rollback score exceeds the score, the rollback result represents that the order can be allowed to rollback, and otherwise, the rollback result represents that the order can not be allowed to rollback.
The present disclosure also discloses an electronic device, fig. 7 shows a block diagram of an electronic device according to an embodiment of the present disclosure, and as shown in fig. 7, the electronic device 1100 includes a memory 1101 and a processor 1102; wherein the content of the first and second substances,
the memory 1101 is used to store one or more computer instructions that are executed by the processor 1102 to implement any of the method steps described above.
FIG. 8 is a block diagram of a computer system suitable for use in implementing an order processing method according to an embodiment of the present disclosure.
As shown in fig. 8, the computer system 1200 includes a Central Processing Unit (CPU)1201, which can execute various processes in the above-described embodiments according to a program stored in a Read Only Memory (ROM)1202 or a program loaded from a storage section 1208 into a Random Access Memory (RAM) 1203. In the RAM1203, various programs and data necessary for the operation of the system 1200 are also stored. The CPU1201, ROM1202, and RAM1203 are connected to each other by a bus 1204. An input/output (I/O) interface 1205 is also connected to bus 1204.
The following components are connected to the I/O interface 1205: an input section 1206 including a keyboard, a mouse, and the like; an output portion 1207 including a display device such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage section 1208 including a hard disk and the like; and a communication section 1209 including a network interface card such as a LAN card, a modem, or the like. The communication section 1209 performs communication processing via a network such as the internet. A driver 1210 is also connected to the I/O interface 1205 as needed. A removable medium 1211, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like, is mounted on the drive 1210 as necessary, so that a computer program read out therefrom is mounted into the storage section 1208 as necessary.
In particular, the above described methods may be implemented as computer software programs, according to embodiments of the present disclosure. For example, embodiments of the present disclosure include a computer program product comprising a computer program tangibly embodied on a medium readable thereby, the computer program comprising program code for performing the order processing method. In such an embodiment, the computer program may be downloaded and installed from a network through the communication section 1209, and/or installed from the removable medium 1211.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowcharts or block diagrams may represent a module, a program segment, or a portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The units or modules described in the embodiments of the present disclosure may be implemented by software or hardware. The units or modules described may also be provided in a processor, and the names of the units or modules do not in some cases constitute a limitation of the units or modules themselves.
As another aspect, the present disclosure also provides a computer-readable storage medium, which may be the computer-readable storage medium included in the apparatus in the above-described embodiment; or it may be a separate computer readable storage medium not incorporated into the device. The computer readable storage medium stores one or more programs for use by one or more processors in performing the methods described in the present disclosure.
The foregoing description is only exemplary of the preferred embodiments of the disclosure and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the invention in the present disclosure is not limited to the specific combination of the above-mentioned features, but also encompasses other embodiments in which any combination of the above-mentioned features or their equivalents is possible without departing from the inventive concept. For example, the above features and (but not limited to) the features disclosed in this disclosure having similar functions are replaced with each other to form the technical solution.

Claims (14)

1. An order processing method, comprising:
receiving an order rollback request, and acquiring multi-dimensional distribution related information of an order from the order rollback request; the multi-dimensional delivery related information comprises: at least two of order delivery time information, order pre-estimated delivery duration, delivery distance information, order catcher duration and order amount promotion value;
responding to the order rollback request, and obtaining a rollback result of the order according to the multidimensional delivery related information and a preset multidimensional reference model; the preset multi-dimensional reference model represents the corresponding relation between an order rollback result established based on at least two dimensions and the multi-dimensional delivery related information of the order; the preset multi-dimensional reference model is used for judging whether the order state can be returned or not;
and responding to the rollback result representing that the order is allowed to be rolled back, sending rollback acceptance information of the order, and realizing the order rolling back.
2. The method of claim 1, wherein receiving an order rollback request from which to obtain multidimensional delivery related information for an order comprises:
receiving an order rollback request, and acquiring order delivery expected time, order estimated delivery time, order amount, order generation time, merchant address information and buyer address information of the order from the order rollback request;
acquiring current time, and determining the difference between the order pickup time length and the order delivery expected time according to the current time information, the order delivery expected time and the order generation time;
the estimated order delivery time and the expected order delivery time difference are used as order delivery time information;
determining the distribution distance information and the distribution path according to the merchant address information and the buyer address information;
obtaining the order amount promotion value according to the order amount;
and taking at least two of the order delivery time information, the order estimated delivery time length, the delivery distance information, the delivery path, the order catcher time length and the order amount lifting value as the multi-dimensional delivery related information.
3. The method according to claim 1, wherein the obtaining a rollback result of the order according to the multidimensional delivery related information and a preset multidimensional reference model in response to the order rollback request comprises:
responding to the order rollback request, and determining delivery weight according to the order delivery time information and a preset time rollback threshold;
determining distance weight according to the distribution distance information, a preset distance rollback threshold, a distribution path and a preset hot path;
determining a catcher weight according to the order catcher duration and a preset catcher backspacing threshold;
determining the amount weight according to the order amount lifting value and a preset amount backspacing threshold value;
combining at least two of the delivery weight, the distance weight, the catcher weight and the amount weight with a preset initial multidimensional reference model to form the preset multidimensional reference model;
and obtaining the rollback result according to the information which belongs to the same dimensionality as the preset multidimensional reference model in the multidimensional distribution related information and the preset multidimensional reference model.
4. The method of claim 3, wherein after determining distance weights based on the delivery distance information, a preset distance backoff threshold, the delivery paths, and a preset hot path, the method further comprises:
acquiring a direct-route order from a current order currently being distributed according to the order rollback request;
and according to the on-road order, the distance weight is increased.
5. The method according to any one of claims 1 to 4, wherein after determining whether the order is allowed to be returned according to the multidimensional delivery related information and a preset multidimensional reference model, the method further comprises:
and in response to the rollback result representing that the order is not allowed to be rolled back, sending rollback non-acceptance information of the order, and rejecting the rollback of the order.
6. The method of claim 2, wherein after receiving an order rollback request and obtaining information about multidimensional deliveries of an order from the order rollback request, the method further comprises:
when the ratio of the order delivery expected time difference to the order estimated delivery time length is greater than or equal to a preset time backspacing threshold value, backspacing receiving information of the order is sent to realize the backspacing of the order; or;
when the distribution distance information is larger than or equal to a preset distance rollback threshold value, sending rollback unaccepted information of the order and rejecting the rollback of the order; alternatively, the first and second electrodes may be,
and when the order catcher time length is more than or equal to a preset catcher backspacing threshold value, sending the backspacing unaccepted information of the order and rejecting the backspacing of the order.
7. An order processing apparatus, comprising:
the receiving module is configured to receive an order rollback request and acquire multi-dimensional delivery related information of an order from the order rollback request; the multi-dimensional delivery related information comprises: at least two of order delivery time information, order pre-estimated delivery duration, delivery distance information, order catcher duration and order amount promotion value;
the rollback module is configured to respond to the order rollback request, and obtain a rollback result of the order according to the multidimensional delivery related information and a preset multidimensional reference model; the preset multi-dimensional reference model represents the corresponding relation between an order rollback result established based on at least two dimensions and the multi-dimensional delivery related information of the order; the preset multi-dimensional reference model is used for judging whether the order state can be returned or not;
and the sending module is configured to respond to the rollback result representing that the order is allowed to be rolled back, send rollback acceptance information of the order and realize the order rolling back.
8. The apparatus of claim 7, wherein the receiving module comprises:
the receiving submodule is configured to receive an order rollback request, and obtain order delivery expected time, order estimated delivery time, order amount, order generation time, merchant address information and buyer address information of the order from the order rollback request;
the first obtaining sub-module is configured to obtain current time, and determine the order taking time and the order delivery expected time difference according to the current time information, the order delivery expected time and the order generation time; the estimated order delivery time and the expected order delivery time difference are used as order delivery time information;
a first determining sub-module configured to determine the distribution distance information and the distribution path according to the merchant address information and the buyer address information; and taking at least two of the order delivery time information, the order estimated delivery time length, the delivery distance information, the delivery path, the order taker time length and the order amount promotion value as the multi-dimensional delivery related information.
9. The apparatus of claim 7, wherein the fallback module comprises:
a second determining submodule configured to determine delivery weight according to the order delivery time information and a preset time back-off threshold in response to the order back-off request; determining distance weight according to the distribution distance information, a preset distance rollback threshold, a distribution path and a preset hot path; determining a catcher weight according to the order catcher duration and a preset catcher backspacing threshold; determining the amount weight according to the lifting value of the order amount and a preset amount backspacing threshold value;
a backspacing submodule configured to combine a preset initial multidimensional reference model with at least two of the delivery weight, the distance weight, the catcher weight, and the amount weight to form the preset multidimensional reference model; and obtaining the rollback result according to the information which belongs to the same dimensionality as the preset multidimensional reference model in the multidimensional distribution related information and the preset multidimensional reference model.
10. The apparatus of claim 9, wherein the second determination submodule comprises:
the second determining submodule is configured to obtain an on-road order from a current order currently being delivered according to the order rollback request after determining a distance weight according to the delivery distance information, a preset distance rollback threshold, the delivery path and a preset hot path; and according to the on-road order, the distance weight is increased.
11. The apparatus according to any one of claims 7 to 10,
the rollback module is further configured to, after determining whether the order is allowed to rollback according to the multidimensional delivery related information and a preset multidimensional reference model, send rollback non-acceptance information of the order and reject rollback of the order in response to a rollback result representing that the order is not allowed to rollback.
12. The apparatus of claim 8,
the rollback module is further configured to send rollback acceptance information of the order to implement rollback of the order when a ratio of an expected time difference of order delivery to the estimated delivery time of the order is greater than or equal to a preset time rollback threshold after receiving an order rollback request and acquiring multidimensional delivery related information of the order from the order rollback request; or; when the distribution distance information is larger than or equal to a preset distance rollback threshold value, sending rollback unaccepted information of the order and rejecting the rollback of the order; or when the order catcher time length is larger than or equal to a preset catcher backspacing threshold value, sending the backspacing unaccepted information of the order and rejecting the backspacing of the order.
13. An electronic device comprising a memory and a processor; wherein the content of the first and second substances,
the memory is configured to store one or more computer instructions, wherein the one or more computer instructions are executed by the processor to implement the method steps of any of claims 1-6.
14. A computer-readable storage medium having stored thereon computer instructions, characterized in that the computer instructions, when executed by a processor, carry out the method steps of any of claims 1-6.
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