CN109690535B - 具有意图确定的互联网云托管的自然语言交互式消息传送系统 - Google Patents

具有意图确定的互联网云托管的自然语言交互式消息传送系统 Download PDF

Info

Publication number
CN109690535B
CN109690535B CN201780054872.8A CN201780054872A CN109690535B CN 109690535 B CN109690535 B CN 109690535B CN 201780054872 A CN201780054872 A CN 201780054872A CN 109690535 B CN109690535 B CN 109690535B
Authority
CN
China
Prior art keywords
vector
intent
content
vectors
message
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
CN201780054872.8A
Other languages
English (en)
Chinese (zh)
Other versions
CN109690535A (zh
Inventor
S·维斯瓦纳坦
S·米什拉
A·斯里尼瓦桑
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Oracle International Corp
Original Assignee
Oracle International Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Oracle International Corp filed Critical Oracle International Corp
Publication of CN109690535A publication Critical patent/CN109690535A/zh
Application granted granted Critical
Publication of CN109690535B publication Critical patent/CN109690535B/zh
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2457—Query processing with adaptation to user needs
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2458—Special types of queries, e.g. statistical queries, fuzzy queries or distributed queries
    • G06F16/2471—Distributed queries
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/248—Presentation of query results
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/27—Replication, distribution or synchronisation of data between databases or within a distributed database system; Distributed database system architectures therefor
    • G06F16/273—Asynchronous replication or reconciliation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/332—Query formulation
    • G06F16/3329—Natural language query formulation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/951—Indexing; Web crawling techniques
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9535—Search customisation based on user profiles and personalisation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
    • G06F40/295—Named entity recognition
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G06F40/35—Discourse or dialogue representation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • H04L67/568—Storing data temporarily at an intermediate stage, e.g. caching
    • H04L67/5682—Policies or rules for updating, deleting or replacing the stored data
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/334—Query execution
    • G06F16/3344—Query execution using natural language analysis
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Databases & Information Systems (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Data Mining & Analysis (AREA)
  • Computational Linguistics (AREA)
  • Artificial Intelligence (AREA)
  • Mathematical Physics (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Computer Interaction (AREA)
  • Computing Systems (AREA)
  • Software Systems (AREA)
  • Probability & Statistics with Applications (AREA)
  • Fuzzy Systems (AREA)
  • Information Transfer Between Computers (AREA)
  • Machine Translation (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • User Interface Of Digital Computer (AREA)
  • Telephonic Communication Services (AREA)
CN201780054872.8A 2016-09-16 2017-07-27 具有意图确定的互联网云托管的自然语言交互式消息传送系统 Active CN109690535B (zh)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
IN201641031569 2016-09-16
IN201641/031569 2016-09-16
PCT/US2017/044110 WO2018052542A1 (en) 2016-09-16 2017-07-27 Internet cloud-hosted natural language interactive messaging system with intent determination

Publications (2)

Publication Number Publication Date
CN109690535A CN109690535A (zh) 2019-04-26
CN109690535B true CN109690535B (zh) 2023-07-28

Family

ID=59558501

Family Applications (3)

Application Number Title Priority Date Filing Date
CN201780054872.8A Active CN109690535B (zh) 2016-09-16 2017-07-27 具有意图确定的互联网云托管的自然语言交互式消息传送系统
CN201780054868.1A Active CN109691036B (zh) 2016-09-16 2017-07-27 具有基于实体的通信的互联网云托管的自然语言交互式消息传送系统
CN201780054876.6A Active CN109690527B (zh) 2016-09-16 2017-07-27 具有虚拟数据库的互联网云托管的自然语言交互式消息传送系统

Family Applications After (2)

Application Number Title Priority Date Filing Date
CN201780054868.1A Active CN109691036B (zh) 2016-09-16 2017-07-27 具有基于实体的通信的互联网云托管的自然语言交互式消息传送系统
CN201780054876.6A Active CN109690527B (zh) 2016-09-16 2017-07-27 具有虚拟数据库的互联网云托管的自然语言交互式消息传送系统

Country Status (5)

Country Link
US (3) US11240179B2 (cg-RX-API-DMAC7.html)
EP (3) EP3513309A1 (cg-RX-API-DMAC7.html)
JP (4) JP6917446B2 (cg-RX-API-DMAC7.html)
CN (3) CN109690535B (cg-RX-API-DMAC7.html)
WO (3) WO2018052543A1 (cg-RX-API-DMAC7.html)

Families Citing this family (32)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP6999580B2 (ja) * 2016-06-21 2022-01-18 オラクル・インターナショナル・コーポレイション インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携
CN109076010B (zh) 2016-06-21 2021-05-28 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统用户解析器
EP3472978B1 (en) 2016-06-21 2021-12-15 Oracle International Corporation Internet cloud-hosted natural language interactive messaging system sessionizer
JP6917446B2 (ja) 2016-09-16 2021-08-11 オラクル・インターナショナル・コーポレイション 意図判断を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム
US10361975B2 (en) * 2016-10-10 2019-07-23 Microsoft Technology Licensing, Llc Messaging bot selection in multi-bot chat sessions
US10650095B2 (en) 2017-07-31 2020-05-12 Ebay Inc. Emoji understanding in online experiences
US11301134B2 (en) * 2017-10-26 2022-04-12 International Business Machines Corporation Using attack trees to reduce memory consumption by rule engines
US10630650B2 (en) * 2017-10-27 2020-04-21 Brightplan Llc Secure messaging systems and methods
US10360633B2 (en) 2017-10-27 2019-07-23 Brightplan Llc Secure messaging systems, methods, and automation
US11509634B2 (en) 2017-10-27 2022-11-22 Brightplan Llc Secure messaging systems and methods
EP3769238A4 (en) 2018-03-19 2022-01-26 Coffing, Daniel L. PROCESSING OF ARGUMENTS AND PROPOSITIONS IN NATURAL LANGUAGE
US10740566B2 (en) * 2018-03-23 2020-08-11 Servicenow, Inc. Method and system for automated intent mining, classification and disposition
US10713441B2 (en) * 2018-03-23 2020-07-14 Servicenow, Inc. Hybrid learning system for natural language intent extraction from a dialog utterance
CN109190005A (zh) * 2018-07-17 2019-01-11 太仓远见科技咨询服务有限公司 一种移动互连网云服务器
US11429794B2 (en) * 2018-09-06 2022-08-30 Daniel L. Coffing System for providing dialogue guidance
EP3850781A4 (en) 2018-09-14 2022-05-04 Coffing, Daniel L. FACT MANAGEMENT SYSTEM
EP3624136A1 (en) * 2018-09-14 2020-03-18 Koninklijke Philips N.V. Invoking chatbot in a communication session
US11182557B2 (en) * 2018-11-05 2021-11-23 International Business Machines Corporation Driving intent expansion via anomaly detection in a modular conversational system
US11487945B2 (en) 2019-07-02 2022-11-01 Servicenow, Inc. Predictive similarity scoring subsystem in a natural language understanding (NLU) framework
CN110442697B (zh) * 2019-08-06 2023-09-12 中电金信软件(上海)有限公司 一种人机交互方法、系统、计算机设备和存储介质
US10891440B1 (en) 2019-10-30 2021-01-12 Globant España, S.A. Natural language driven transaction system
US11481417B2 (en) 2019-11-06 2022-10-25 Servicenow, Inc. Generation and utilization of vector indexes for data processing systems and methods
US11455357B2 (en) 2019-11-06 2022-09-27 Servicenow, Inc. Data processing systems and methods
US11468238B2 (en) 2019-11-06 2022-10-11 ServiceNow Inc. Data processing systems and methods
US20220407925A1 (en) * 2021-06-16 2022-12-22 Avaya Management L.P. Cloud automation fulfillment enabler
US11782964B2 (en) * 2021-10-08 2023-10-10 Adp, Inc. Method to recommend intents based on a weighted ranked hierarchical graph
US20230147096A1 (en) * 2021-11-08 2023-05-11 Nvidia Corporation Unstructured data storage and retrieval in conversational artificial intelligence applications
US12431135B2 (en) 2023-05-02 2025-09-30 Bank Of America Corporation System and method for cross-domain and cross-linguistic knowledge-reinforced user servicing
WO2025183576A1 (en) * 2024-02-29 2025-09-04 Xero Limited Automated selection of processing functions in response to user message
US20250307952A1 (en) * 2024-03-26 2025-10-02 Adeia Guides Inc. Systems and methods to control polarization on social media platforms
CN118396250B (zh) * 2024-06-28 2024-09-17 深圳市深科特信息技术有限公司 生产制作指示的生成方法、装置、设备及存储介质
JP7642207B1 (ja) * 2024-09-19 2025-03-10 佑斗 井澤 注文方法、注文装置

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN105723360A (zh) * 2013-09-25 2016-06-29 英特尔公司 利用情感调节改进自然语言交互

Family Cites Families (119)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US1123012A (en) 1914-01-07 1914-12-29 John A Roby Rain-signal.
JPH07234694A (ja) 1994-02-21 1995-09-05 N T T Data Tsushin Kk 自動受付装置
CA2176165A1 (en) 1995-05-19 1996-11-20 Hosagrahar Visvesvaraya Jagadish Method for querying incrementally maintained transactional databases
US8903950B2 (en) 2000-05-05 2014-12-02 Citrix Systems, Inc. Personalized content delivery using peer-to-peer precaching
JP3949356B2 (ja) 2000-07-12 2007-07-25 三菱電機株式会社 音声対話システム
US7181492B2 (en) 2000-10-17 2007-02-20 Concerto Software, Inc. Transfer of an internet chat session between servers
US20020152463A1 (en) 2000-11-16 2002-10-17 Dudkiewicz Gil Gavriel System and method for personalized presentation of video programming events
US20020129010A1 (en) * 2000-12-14 2002-09-12 Pascale Fung System and method for processing user input from a variety of sources
US7096262B2 (en) 2001-03-22 2006-08-22 Intel Corporation Apparatus and method for asymmetric electronic commerce transactions
EP1393224A4 (en) 2001-04-30 2005-10-05 Goldman Sachs & Co UNIVERSAL INTERFACE FOR A SYSTEM OF FINANCIAL EXCHANGES
US7516208B1 (en) 2001-07-20 2009-04-07 International Business Machines Corporation Event database management method and system for network event reporting system
US7287057B2 (en) 2001-11-15 2007-10-23 International Business Machines Corporation Accessing information using an instant messaging system
US7225232B2 (en) 2002-03-28 2007-05-29 Nortel Networks Limited, Using existing web-based information to generate responses to user queries
US8856236B2 (en) 2002-04-02 2014-10-07 Verizon Patent And Licensing Inc. Messaging response system
CA2493302C (en) 2002-07-19 2016-09-06 M-Qube, Inc. Integrated interactive messaging system and method
US7565425B2 (en) 2003-07-02 2009-07-21 Amazon Technologies, Inc. Server architecture and methods for persistently storing and serving event data
US7277895B2 (en) 2003-08-22 2007-10-02 Ora International, Inc. System and method of parsing a template for generating presentation data
US7454469B2 (en) 2003-12-22 2008-11-18 International Business Machines Corporation Method and system for instant messaging Bots specification using state transition methodology and XML
US7496500B2 (en) 2004-03-01 2009-02-24 Microsoft Corporation Systems and methods that determine intent of data and respond to the data based on the intent
US7747601B2 (en) 2006-08-14 2010-06-29 Inquira, Inc. Method and apparatus for identifying and classifying query intent
WO2005104433A1 (en) 2004-04-21 2005-11-03 Koninklijke Philips Electronics, N.V. System and method for managing threads in a network chat environment
US7464141B2 (en) 2004-06-30 2008-12-09 Scencera Technologies, Llc Method and system for associating related messages of different types
US20060021004A1 (en) 2004-07-21 2006-01-26 International Business Machines Corporation Method and system for externalized HTTP authentication
US8103723B1 (en) 2004-10-07 2012-01-24 Google Inc. Message server that retains messages deleted by one client application for access by another client application
CN100426879C (zh) 2004-11-26 2008-10-15 腾讯科技（深圳）有限公司 无线通信终端与互联网消息处理器交互的实现方法
US20060136298A1 (en) * 2004-12-16 2006-06-22 Conversagent, Inc. Methods and apparatus for contextual advertisements in an online conversation thread
US7356567B2 (en) 2004-12-30 2008-04-08 Aol Llc, A Delaware Limited Liability Company Managing instant messaging sessions on multiple devices
US9497600B2 (en) 2005-10-28 2016-11-15 Hewlett Packard Enterprise Development Lp Service chaining
US20070174246A1 (en) 2006-01-25 2007-07-26 Sigurdsson Johann T Multiple client search method and system
JP4961146B2 (ja) 2006-02-20 2012-06-27 株式会社日立製作所 負荷分散方法およびシステム
US7503007B2 (en) 2006-05-16 2009-03-10 International Business Machines Corporation Context enhanced messaging and collaboration system
US7814048B2 (en) 2006-08-14 2010-10-12 Microsoft Corporation Knowledge extraction from online discussion forums
WO2008022829A1 (fr) 2006-08-22 2008-02-28 France Telecom Procédé de gestion d'une session de transfert sécurisée au travers d'un dispositif de translation d'adresse, serveur et programme d'ordinateur correspondants
US9318108B2 (en) 2010-01-18 2016-04-19 Apple Inc. Intelligent automated assistant
US7996855B2 (en) 2006-09-15 2011-08-09 Oracle International Corporation Personal messaging application programming interface for integrating an application with groupware systems
US7921214B2 (en) 2006-12-19 2011-04-05 International Business Machines Corporation Switching between modalities in a speech application environment extended for interactive text exchanges
US8331351B2 (en) 2007-01-05 2012-12-11 International Business Machines Corporation Communicating with session initiation protocol (SIP) application sessions using a message-oriented middleware system
US7716281B2 (en) 2007-02-12 2010-05-11 Oomble, Inc. Method and system for transferring content from the web to mobile devices
JP2008234427A (ja) 2007-03-22 2008-10-02 Toshiba Corp ユーザ間の対話を支援する装置、方法およびプログラム
EP2143230A1 (en) * 2007-04-20 2010-01-13 Tekelec Methods, systems, and computer program products for providing fault-tolerant service interaction and mediation function in a communications network
US7286661B1 (en) 2007-05-01 2007-10-23 Unison Technologies Llc Systems and methods for scalable hunt-group management
US8040921B2 (en) 2007-06-15 2011-10-18 Sony Ericsson Mobile Communications Ab Method and apparatus for controlling the transfer of private information in a communication system
JP4885070B2 (ja) * 2007-06-19 2012-02-29 ヤフー株式会社 チャットボットシステム
US8543565B2 (en) 2007-09-07 2013-09-24 At&T Intellectual Property Ii, L.P. System and method using a discriminative learning approach for question answering
US20100004004A1 (en) * 2008-07-02 2010-01-07 William Browne-Swinburne System and Method for Matching User Preferences to Places of Interest
US8583810B2 (en) 2008-01-04 2013-11-12 Red Hat, Inc. Session affinity cache and manager
CN101262494A (zh) 2008-01-23 2008-09-10 华为技术有限公司 对发布信息进行处理的方法、客户端、服务器和系统
US20090234924A1 (en) 2008-03-14 2009-09-17 Microsoft Corporation Automatic Association of Messages with Conversations
US8238891B1 (en) * 2008-05-01 2012-08-07 Wendy W. Tam Method and system for interactive delivery of data content to mobile devices
US9152722B2 (en) * 2008-07-22 2015-10-06 Yahoo! Inc. Augmenting online content with additional content relevant to user interest
JP2010039878A (ja) 2008-08-07 2010-02-18 Hitachi Ltd ログ管理システムおよびログ表示システム
US8260637B2 (en) 2008-10-03 2012-09-04 The Curators Of The University Of Missouri System and method for linking a web-based resource with an electronic medical record
US9519885B2 (en) 2008-10-03 2016-12-13 The Curators Of The University Of Missouri System and method for linking a web-based resource with an electronic medical record
CN102710543A (zh) * 2008-12-31 2012-10-03 北京华旗资讯数码科技有限公司 一种包括三维装置的互动即时通讯装置和系统
US9858925B2 (en) 2009-06-05 2018-01-02 Apple Inc. Using context information to facilitate processing of commands in a virtual assistant
US8554567B2 (en) 2009-08-21 2013-10-08 Voxeo Corporation Multi-channel interactive self-help application platform and method
US8948057B2 (en) 2009-12-15 2015-02-03 At&T Intellectual Property I, L.P. Securing uniform resource identifier information for multimedia calls
US8676565B2 (en) 2010-03-26 2014-03-18 Virtuoz Sa Semantic clustering and conversational agents
EP2579157B1 (en) 2010-05-27 2016-12-07 Hitachi, Ltd. Local file server operative to transfer file to remote file server via communication network, and storage system including those file servers
US9959325B2 (en) * 2010-06-18 2018-05-01 Nokia Technologies Oy Method and apparatus for supporting distributed deductive closures using multidimensional result cursors
US20120042016A1 (en) 2010-08-10 2012-02-16 Google Inc. Exposing resource capabilities to web applications
US9361604B2 (en) 2010-09-23 2016-06-07 Avaya Inc. System and method for a context-based rich communication log
CN102469042B (zh) 2010-11-19 2016-01-20 中兴通讯股份有限公司 聊天会话发送输出消息和获取输出消息的方法及系统
US8943147B2 (en) 2010-12-15 2015-01-27 International Business Machines Corporation Sending a chat context to a recipient
US20120173566A1 (en) 2010-12-31 2012-07-05 Quora, Inc. Multi-functional navigation bar
US9495398B2 (en) * 2011-02-18 2016-11-15 International Business Machines Corporation Index for hybrid database
US8914446B2 (en) 2011-04-05 2014-12-16 Avaya Inc. IM continuation across SIP sessions and across clients for point-to-point and multi-user chat
MX2012011426A (es) * 2011-09-30 2013-04-01 Apple Inc Utilizar informacion de contexto para facilitar el procesamiento de comandos en un asistente virtual.
US20130103686A1 (en) * 2011-10-21 2013-04-25 Startup Productions, Llc Method and apparatus for interest matching, discovery, communication and collaboration
US8732810B2 (en) 2011-10-27 2014-05-20 Cellco Partnership IP push platform and connection protocol in a push notification framework
KR101402506B1 (ko) 2011-12-01 2014-06-03 라인 가부시키가이샤 인스턴트 메시징 어플리케이션을 이용한 대화형 정보제공 시스템 및 방법
EP2791830A4 (en) 2011-12-15 2015-08-19 Intel Corp EVOLVING METADATA
US8346563B1 (en) * 2012-04-10 2013-01-01 Artificial Solutions Ltd. System and methods for delivering advanced natural language interaction applications
US20150172228A1 (en) 2012-04-17 2015-06-18 George Zalepa Method and system for communicating information over a network
US9223537B2 (en) * 2012-04-18 2015-12-29 Next It Corporation Conversation user interface
US9575963B2 (en) 2012-04-20 2017-02-21 Maluuba Inc. Conversational agent
US20120296638A1 (en) 2012-05-18 2012-11-22 Ashish Patwa Method and system for quickly recognizing and responding to user intents and questions from natural language input using intelligent hierarchical processing and personalized adaptive semantic interface
US9608831B2 (en) 2012-06-22 2017-03-28 Facebook, Inc. Migrating a chat message service provided by a chat server to a new chat server
CN102752388B (zh) 2012-06-29 2016-12-28 百度在线网络技术（北京）有限公司 基于浏览器的交互系统、方法、浏览器和云端服务器
US20150019537A1 (en) * 2012-09-07 2015-01-15 Splunk Inc. Generating Reports from Unstructured Data
CN102880723B (zh) 2012-10-22 2015-08-05 深圳市宜搜科技发展有限公司 一种识别用户检索意图的搜索方法和系统
KR20140054481A (ko) 2012-10-26 2014-05-09 삼성전자주식회사 전자장치에서 메시지 대화를 위한 방법 및 장치
US20140122619A1 (en) 2012-10-26 2014-05-01 Xiaojiang Duan Chatbot system and method with interactive chat log
US20140122083A1 (en) 2012-10-26 2014-05-01 Duan Xiaojiang Chatbot system and method with contextual input and output messages
US20140122618A1 (en) 2012-10-26 2014-05-01 Xiaojiang Duan User-aided learning chatbot system and method
KR101709187B1 (ko) 2012-11-14 2017-02-23 한국전자통신연구원 계층적 대화 태스크 라이브러리를 이용한 이중 대화관리 기반 음성대화시스템
WO2014081727A1 (en) * 2012-11-20 2014-05-30 Denninghoff Karl L Search and navigation to specific document content
EP2929502A4 (en) 2012-12-07 2016-06-01 Greeneden Us Holdings Ii Llc CHANNEL INTERACTIONS WITH CONTEXTUAL CONVERSION BETWEEN CHANNELS
JP6590481B2 (ja) 2012-12-07 2019-10-16 キヤノン電子株式会社 ウイルス侵入経路特定装置、ウイルス侵入経路特定方法およびプログラム
US9940605B2 (en) 2013-02-05 2018-04-10 Facebook, Inc. Inferring web preferences from mobile
US9875494B2 (en) * 2013-04-16 2018-01-23 Sri International Using intents to analyze and personalize a user's dialog experience with a virtual personal assistant
JP5945242B2 (ja) * 2013-04-30 2016-07-05 日本電信電話株式会社 品質監視装置、品質監視方法及びプログラム
WO2014183035A1 (en) * 2013-05-10 2014-11-13 Veveo, Inc. Method and system for capturing and exploiting user intent in a conversational interaction based information retrieval system
US20150039675A1 (en) 2013-07-31 2015-02-05 Microsoft Corporation Messaging over http protocol for data exchange
US9961125B2 (en) 2013-07-31 2018-05-01 Microsoft Technology Licensing, Llc Messaging API over HTTP protocol to establish context for data exchange
CN105453080A (zh) * 2013-08-30 2016-03-30 英特尔公司 用于虚拟个人助理的可扩展上下文感知的自然语言交互
US9015730B1 (en) 2013-12-17 2015-04-21 International Business Machines Corporation Natural language access to application programming interfaces
RU2014111971A (ru) 2014-03-28 2015-10-10 Юрий Михайлович Буров Способ и система голосового интерфейса
CA2946067A1 (en) 2014-04-24 2015-10-29 Barclays Bank Plc Instant messaging systems and methods
CN103944923A (zh) 2014-05-14 2014-07-23 沈文策 网络信息处理系统及方法
US11651242B2 (en) 2014-08-27 2023-05-16 International Business Machines Corporation Generating answers to text input in an electronic communication tool with a question answering system
US9705832B2 (en) 2014-08-27 2017-07-11 Lenovo (Singapore) Pte. Ltd. Context-aware aggregation of text-based messages
US20160086499A1 (en) * 2014-09-23 2016-03-24 Kaybus, Inc. Knowledge brokering and knowledge campaigns
US10116596B2 (en) 2014-09-29 2018-10-30 International Business Machines Corporation Personalizing data system components and data sources as chatbots in a group chat session
US20180302437A1 (en) 2014-11-13 2018-10-18 Cleafy S.r.l. Methods of identifying and counteracting internet attacks
US10437835B2 (en) 2014-12-18 2019-10-08 International Business Machines Corporation Scoring attributes in a deep question answering system based on syntactic or semantic guidelines
JP6570169B2 (ja) 2015-02-23 2019-09-04 Kddi株式会社 ユーザ対話システムと共にユーザ操作を支援する対話支援プログラム、サーバ及び方法
CN104735066B (zh) 2015-03-18 2018-10-16 百度在线网络技术（北京）有限公司 一种面向网页应用的单点登录方法、装置和系统
US9608975B2 (en) 2015-03-30 2017-03-28 Shape Security, Inc. Challenge-dynamic credential pairs for client/server request validation
CN104811488B (zh) 2015-04-13 2018-09-25 深信服网络科技（深圳）有限公司 基于负载均衡设备的会话保持方法及系统和负载均衡设备
US9798818B2 (en) 2015-09-22 2017-10-24 International Business Machines Corporation Analyzing concepts over time
US20170289070A1 (en) 2016-03-30 2017-10-05 Microsoft Technology Licensing, Llc Making a Dialogue Available To an Autonomous Software Agent
US10606848B2 (en) 2016-04-11 2020-03-31 Facebook, Inc. Techniques for device configuration using messaging history information
US10574465B2 (en) 2016-05-18 2020-02-25 Apple Inc. Electronic subscriber identity module (eSIM) eligibility checking
JP6999580B2 (ja) 2016-06-21 2022-01-18 オラクル・インターナショナル・コーポレイション インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携
CN109076010B (zh) 2016-06-21 2021-05-28 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统用户解析器
EP3472978B1 (en) 2016-06-21 2021-12-15 Oracle International Corporation Internet cloud-hosted natural language interactive messaging system sessionizer
JP6917446B2 (ja) 2016-09-16 2021-08-11 オラクル・インターナショナル・コーポレイション 意図判断を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム
US10693856B2 (en) 2017-08-08 2020-06-23 Fmr Llc Automatic authentication switching in online live chat applications

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN105723360A (zh) * 2013-09-25 2016-06-29 英特尔公司 利用情感调节改进自然语言交互

Also Published As

Publication number Publication date
US11240179B2 (en) 2022-02-01
CN109691036B (zh) 2021-03-19
JP7441650B2 (ja) 2024-03-01
CN109690527B (zh) 2023-05-02
US20180081950A1 (en) 2018-03-22
US10616147B2 (en) 2020-04-07
JP2022105106A (ja) 2022-07-12
US20180083893A1 (en) 2018-03-22
CN109690535A (zh) 2019-04-26
JP6883650B2 (ja) 2021-06-09
JP2019537767A (ja) 2019-12-26
US20180083892A1 (en) 2018-03-22
JP6917446B2 (ja) 2021-08-11
EP3513307A1 (en) 2019-07-24
WO2018052543A1 (en) 2018-03-22
CN109690527A (zh) 2019-04-26
EP3513309A1 (en) 2019-07-24
US10666582B2 (en) 2020-05-26
JP2019537768A (ja) 2019-12-26
WO2018052542A1 (en) 2018-03-22
EP3513308A1 (en) 2019-07-24
WO2018052544A1 (en) 2018-03-22
JP7722960B2 (ja) 2025-08-13
JP2019533235A (ja) 2019-11-14
CN109691036A (zh) 2019-04-26

Similar Documents

Publication Publication Date Title
CN109690527B (zh) 具有虚拟数据库的互联网云托管的自然语言交互式消息传送系统
CN109729141B (zh) 对混合bot框架上ai助理的交互进行管理的方法、系统
US10599644B2 (en) System and method for managing artificial conversational entities enhanced by social knowledge
US11223723B2 (en) Call center system having reduced communication latency
US12062368B1 (en) Programmatic theme detection in contacts analytics service
US10142430B1 (en) Push notification delivery system with feedback analysis
US20180232664A1 (en) Automated assistant invocation of appropriate agent
US20210150398A1 (en) Conversational interchange optimization
WO2021108454A2 (en) Systems and methods to analyze customer contacts
CN109961328B (zh) 确定订单冷静期的方法和装置
US11500930B2 (en) Method, apparatus and computer program product for generating tiered search index fields in a group-based communication platform
US12056452B2 (en) Self-disclosing artificial intelligence-based conversational agents
US12169843B1 (en) Systems and methods for cross-channel communication management
US20210056172A1 (en) Interleaved conversation concept flow enhancement
CN106487655B (zh) 一种消息交互方法、装置及处理服务器
US12340181B1 (en) Conversation dialogue orchestration in virtual assistant communication sessions
US20190080290A1 (en) Updating messaging data structures to include predicted attribute values associated with recipient entities
CN111782776A (zh) 一种通过填槽实现意图识别的方法和装置
CN111797209A (zh) 客服机器人应答方法和装置

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination
GR01 Patent grant
GR01 Patent grant