CN109285056B - Abnormal order processing method and system - Google Patents
Abnormal order processing method and system Download PDFInfo
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- CN109285056B CN109285056B CN201811143489.2A CN201811143489A CN109285056B CN 109285056 B CN109285056 B CN 109285056B CN 201811143489 A CN201811143489 A CN 201811143489A CN 109285056 B CN109285056 B CN 109285056B
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
Abstract
The invention discloses a method for processing an abnormal order, which comprises the following steps: acquiring order identification information of an abnormal order; pushing the order identification information to a corresponding preset model; and finding the position of the abnormal node in the preset model, and processing the abnormal order. In the method and the device, the abnormal order number is extracted, the order information of the order number is further pushed to the preset information model, and the order information is compared with the data information in the information model and combed, so that the abnormal node of the abnormal order is quickly positioned.
Description
Technical Field
The invention relates to the technical field of information, in particular to a processing method and a processing system based on an abnormal order.
Background
With the economic progress and the development of the internet, on an electronic commerce transaction platform, transactions are used as the most core part of user participation, a large number of orders are generated every day in the transaction process, different problems are generated in the large number of orders, particularly the electronic commerce development platform, the large number of orders feed back different problems, the abnormal order processing process is summarized, the position where the abnormality is generated needs to be timely and accurately positioned, and the generated reason can be accurately, effectively and quickly processed.
When the types of transaction information are different, the generated transaction systems are accumulated, the problems are increased, although the business process is diversified and developed, many basic general problems can be confirmed to reply only by simple table state confirmation, no problem feedback entry exists at present, and the problem occurs and external services are required to be matched with and modify the database.
Based on the technical problems, the application provides a technical scheme for solving the technical problems.
Disclosure of Invention
The invention aims to provide a method and a system for processing an abnormal order, which can realize the quick positioning of an abnormal node of the abnormal order by extracting the abnormal order number, further pushing the order information of the order number to a preset information model, and comparing and combing the order information with the data information in the information model.
The technical scheme provided by the invention is as follows:
a method for processing an abnormal order comprises the following steps: acquiring order identification information of an abnormal order; pushing the order identification information to a corresponding preset model; and finding the position of the abnormal node in the preset model, and processing the abnormal order.
In the method and the device, the abnormal order number is extracted, the order information of the order number is further pushed to the preset information model, and the order information is compared with the data information in the information model and combed, so that the abnormal node of the abnormal order is quickly positioned.
Further preferably, the method further comprises the following steps: acquiring order report information corresponding to the abnormal node position; and sending a diagnosis scheme for solving the abnormal order according to the order report information.
In the application, a complete technical scheme for searching, positioning and solving the problems is provided, the technical scheme for solving the problems is provided aiming at different technical problems, reliable basis is provided for the development of a subsequent system, meanwhile, the time for artificially positioning the problems is saved, and the working efficiency is improved.
Further preferred, comprising: analyzing the abnormal order according to the acquired order identification information; acquiring key character information corresponding to a preset model from the analyzed abnormal order; and mapping the key character information and each node in the preset model.
Further preferred, comprising: comparing the key character information with key information of each node in the preset model; and generating a parameter report of each node in the preset model according to the comparison result, and positioning the position of the abnormal node.
In the method, the keywords of each information node are extracted through data analysis of the abnormal order, and are mapped with each node in the preset model, so that the abnormal node is judged according to the keywords, and accurate positioning is achieved for abnormal problems in the abnormal order.
Further preferably, the diagnosis scheme for solving the abnormal order comprises: and sending reminding information to the user, and/or repairing the abnormal order.
In the application, the order form is abnormal, which may occur in the trading user, for example, the information filling of the order form is not complete enough, and the completion of the basic information of the user according to the trading interface is provided; at the moment, the background server can send reminding information to the user to perfect the user information; if the order is a problem, the payment is not successful, or a BUG exists in the process of the application; the technician may repair the order, etc. The abnormal positioning of the transaction nodes is realized by analyzing the transaction orders; and obtaining the reason for generating the abnormal order according to the abnormal node report, thereby realizing the rapid processing of the abnormal order.
A system for exception order handling, comprising: the abnormal order acquisition module is used for acquiring order identification information of the abnormal order; the abnormal order calculation module is in communication connection with the abnormal order acquisition module; pushing the order identification information to a corresponding preset model; the abnormal information positioning module is in communication connection with the abnormal order calculation module; and finding the position of the abnormal node in the preset model, and processing the abnormal order.
In the method and the device, the abnormal order number is extracted, the order information of the order number is further pushed to the preset information model, and the order information is compared with the data information in the information model and combed, so that the abnormal node of the abnormal order is quickly positioned.
Further preferably, the method further comprises the following steps: the order report generating module is communicated with the abnormal information positioning module to obtain order report information corresponding to the position of the abnormal node; and the abnormal diagnosis module is communicated with the order report generation module and used for sending a diagnosis scheme for solving the abnormal order according to the order report information.
In the application, a complete technical scheme for searching, positioning and solving the problems is provided, the technical scheme for solving the problems is provided aiming at different technical problems, reliable basis is provided for the development of a subsequent system, meanwhile, the time for artificially positioning the problems is saved, and the working efficiency is improved.
Further preferred, comprising: the order analysis submodule analyzes the abnormal order according to the acquired order identification information; the key character acquisition sub-module is used for acquiring key character information corresponding to a preset model from the analyzed abnormal order; and the key character mapping submodule is used for mapping the key character information and each node in the preset model.
Further preferred, comprising: the key character comparison submodule compares the key character information with the key information of each node in the preset model; and the parameter report generation submodule is used for generating a parameter report of each node in the preset model according to the comparison result and positioning the position of the abnormal node.
In the method, the keywords of each information node are extracted through data analysis of the abnormal order, and are mapped with each node in the preset model, so that the abnormal node is judged according to the keywords, and accurate positioning is achieved for abnormal problems in the abnormal order.
Further preferably, the diagnosis scheme for solving the abnormal order comprises: and sending reminding information to the user, and/or repairing the abnormal order.
According to the method and the device, the transaction order is analyzed, so that the abnormal positioning of the transaction node is realized; and obtaining the reason for generating the abnormal order according to the abnormal node report, thereby realizing the rapid processing of the abnormal order.
The method and the system for processing the abnormal order, provided by the invention, can bring at least one of the following beneficial effects:
according to the method and the system, through collecting relevant data of the order, the data are combed and compared, the participants of the order, the order flow, the possible problems of the order, the operation which can be provided when the problems occur, the relevant data of the order and the like are obtained, and a problem solving suggestion and an entrance are provided for a user; the method and the system provide automatic processing capability for later customer service robots and work order systems.
A received processing flow of the present application needs to pass through a plurality of processing nodes, such as: the order, the user, the account, the payment, the coupon and the like, all nodes have no dependency relationship, can be freely combined according to the type of the order, and can adapt to diversified business processes; each node generates a self-checking report of itself, and finally, the self-checking report is integrated into a report which is returned to the front end for displaying, each node can obtain a self-checking result and give related data, whether abnormal data needs to give a repairing entry or not, common problems can be automatically repaired, and the like; the flow control is organized by using a Groovy script, and the method is simple in configuration, high in reusability, simple in combination and easy to expand. The script can be placed on a configuration center, i.e., the flow can be modified without changing the code and without reissuing.
Drawings
The above features, technical features, advantages and implementations of a method and system for exception order handling are further described in the following detailed description of the preferred embodiments in a clearly understandable manner, in conjunction with the accompanying drawings.
FIG. 1 is a flow chart of one embodiment of a method for exception order handling according to the present invention;
FIG. 2 is a flow chart of another embodiment of a method for exception order handling according to the present invention;
FIG. 3 is a node structure diagram of a predetermined model of the present invention;
FIG. 4 is a flow chart of another embodiment of a method for exception order handling according to the present invention;
FIG. 5 is an order diagnosis display of the present invention;
FIG. 6 is a block diagram of one embodiment of an exception order handling system of the present invention;
FIG. 7 is a block diagram of another embodiment of an exception order handling system of the present invention.
Detailed Description
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the following description will be made with reference to the accompanying drawings. It is obvious that the drawings in the following description are only some examples of the invention, and that for a person skilled in the art, other drawings and embodiments can be derived from them without inventive effort.
For the sake of simplicity, the drawings only schematically show the parts relevant to the present invention, and they do not represent the actual structure as a product. In addition, in order to make the drawings concise and understandable, components having the same structure or function in some of the drawings are only schematically illustrated or only labeled. In this document, "one" means not only "only one" but also a case of "more than one".
The invention provides an embodiment of a method for processing an abnormal order, as shown in fig. 1, including:
step S100, obtaining order identification information of an abnormal order;
step S200, pushing the order identification information to a corresponding preset model;
step S300 finds the position of the abnormal node in the preset model, and performs abnormal order processing.
Specifically, various different problems can occur in the transaction process of the electronic commerce platform; when the method is particularly applied to a trading system, a trading user is taken as the most core part of user participation, a large number of orders are generated every day in the trading process, different problems are generated in the large number of orders, the large number of orders particularly correspond to an electronic commerce development platform, different problems are fed back by the large number of orders, particularly for abnormal order processing, the position where the abnormality is generated needs to be accurately positioned in time, and the generated reason can be processed in a preparation way; therefore, in the application, the abnormal orders are found firstly, and each order, whether being a normal order or an abnormal order, corresponds to an order number which is unique; outputting the order to a preset model provided by the application, and positioning the abnormal position of the abnormal order according to data information constructed by a data model and carrying out timely and accurate processing; as shown with reference to fig. 5.
In the method and the device, the abnormal order number is extracted, the order information of the order number is further pushed to the preset information model, and the order information is compared with the data information in the information model and combed, so that the abnormal node of the abnormal order is quickly positioned.
The present application also provides an embodiment, illustrated with reference to fig. 2 and 3; the method comprises the following steps:
step S100, obtaining order identification information of an abnormal order;
step S200, pushing the order identification information to a corresponding preset model;
step S300, finding the position of the abnormal node in the preset model, and processing the abnormal order;
step S400, acquiring order report information corresponding to the abnormal node position;
step S500, according to the order report information, a diagnosis scheme for solving the abnormal order is sent.
Specifically, in this embodiment, a preset model is constructed to include a plurality of items, and with reference to the diagram of an embodiment shown in fig. 3, a complete transaction order includes user information, transaction information, transportation information, and the like, so that different problems may occur at each node, and according to different problems generated by each order, the different problems are searched in the preset data model, and the reason of generating an abnormality is processed at an abnormal node, and different diagnosis schemes are pushed according to different reasons; in fig. 3, it is shown that each operation flow generates a corresponding report, and according to the generated report, there is corresponding report information in each report, and then a summary report is generated, and according to the summary report, the worker diagnoses the problem of the abnormal order and performs corresponding processing.
In the application, a complete technical scheme for searching, positioning and solving the problems is provided, the technical scheme for solving the problems is provided aiming at different technical problems, reliable basis is provided for the development of a subsequent system, meanwhile, the time for artificially positioning the problems is saved, and the working efficiency is improved.
An embodiment is also provided herein, shown with reference to FIG. 4; the method comprises the following steps:
step S100, obtaining order identification information of an abnormal order;
step S210, analyzing the abnormal order according to the acquired order identification information;
step S220, obtaining key character information corresponding to a preset model from the analyzed abnormal order;
step S230 performs mapping processing on the key character information and each node in the preset model.
Step S300, finding the position of the abnormal node in the preset model, and processing the abnormal order;
step S310, comparing the key character information with key information of each node in the preset model;
step S320, generating a parameter report of each node in the preset model according to the comparison result, and positioning the position of the abnormal node;
step S400, acquiring order report information corresponding to the abnormal node position;
step S500, according to the order report information, a diagnosis scheme for solving the abnormal order is sent.
Specifically, in the embodiment, an analysis process for an abnormal order is provided, and when a technician receives the abnormal order in a background of a server, an order identifier, that is, an order number is extracted, and then the order is analyzed to extract nodes of each item in each transaction information; referring to fig. 3, a node for inquiring order information, a node for inquiring source information, a node for inquiring user information, and the like are included under an order, and a corresponding report is generated at each information node; the mapping of each information node into the preset information model is embodied in the form of a code, and the reaction result of each node is also embodied in the form of a keyword, so that when the background receives an abnormal order, the keywords of each node of the abnormal order need to be proposed, mapping judgment is carried out in the information model, the comparison of each node is realized, the abnormal node is screened out, and the positioning of the abnormal node of the abnormal order is realized.
In the method, the keywords of each information node are extracted through data analysis of the abnormal order, and are mapped with each node in the preset model, so that the abnormal node is judged according to the keywords, and accurate positioning is achieved for abnormal problems in the abnormal order.
Preferably, the diagnosis scheme for solving the abnormal order comprises the following steps: and sending reminding information to the user, and/or repairing the abnormal order.
Specifically, in the present application, the order form is abnormal, which may occur in the trading user, for example, the information filling of the order form is not complete enough, so that the user can complete the basic information according to the trading interface; at the moment, the background server can send reminding information to the user to perfect the user information; if the order is a problem, the payment is not successful, or a BUG exists in the process of the application; the technician may repair the order, etc.
According to the method and the device, the transaction order is analyzed, so that the abnormal positioning of the transaction node is realized; and obtaining the reason for generating the abnormal order according to the abnormal node report, thereby realizing the rapid processing of the abnormal order.
The present application provides one embodiment of a system for exception order handling; FIG. 6 is shown in conjunction with FIG. 3; the method comprises the following steps: an abnormal order obtaining module 100 for obtaining order identification information of an abnormal order; the abnormal order calculation module 200 is in communication connection with the abnormal order acquisition module 100; pushing the order identification information to a corresponding preset model; the abnormal information positioning module 300 is connected with the abnormal order calculation module in a communication mode 200; and finding the position of the abnormal node in the preset model, and processing the abnormal order.
Specifically, various different problems can occur in the transaction process of the electronic commerce platform; when the method is particularly applied to a trading system, a trading user is taken as the most core part of user participation, a large number of orders are generated every day in the trading process, different problems are generated in the large number of orders, the large number of orders particularly correspond to an electronic commerce development platform, different problems are fed back by the large number of orders, particularly for abnormal order processing, the position where the abnormality is generated needs to be accurately positioned in time, and the generated reason can be processed in a preparation way; therefore, in the application, the abnormal orders are found firstly, and each order, whether being a normal order or an abnormal order, corresponds to an order number which is unique; and outputting the order to a preset model provided by the application, and positioning the abnormal position of the abnormal order according to data information constructed by the data model, and timely and accurately processing the abnormal position.
In the method and the device, the abnormal order number is extracted, the order information of the order number is further pushed to the preset information model, and the order information is compared with the data information in the information model and combed, so that the abnormal node of the abnormal order is quickly positioned.
Preferably, as shown in connection with FIG. 7; further comprising: the order report generation module 400 is communicated with the abnormal information positioning module to obtain order report information corresponding to the position of the abnormal node; and the abnormal diagnosis module 500 is communicated with the order report generation module, and sends a diagnosis scheme for solving the abnormal order according to the order report information.
Preferably, the method comprises the following steps: the order analysis submodule 210 analyzes the abnormal order according to the acquired order identification information; the key character acquisition sub-module 220 is used for acquiring key character information corresponding to a preset model from the analyzed abnormal order; the key character mapping sub-module 230 is configured to map the key character information with each node in the preset model.
Preferably, the method comprises the following steps: the key character comparison submodule 310 compares the key character information with the key information of each node in the preset model; and the parameter report generation submodule 320 is used for generating a parameter report of each node in the preset model according to the comparison result and positioning the position of the abnormal node.
Preferably, the diagnosis scheme for solving the abnormal order comprises the following steps: and sending reminding information to the user, and/or repairing the abnormal order.
According to the method and the system, through collecting relevant data of the order, the data are combed and compared, the participants of the order, the order flow, the possible problems of the order, the operation which can be provided when the problems occur, the relevant data of the order and the like are obtained, and a problem solving suggestion and an entrance are provided for a user; the method and the system provide automatic processing capability for later customer service robots and work order systems.
A received processing flow of the present application needs to pass through a plurality of processing nodes, such as: the order, the user, the account, the payment, the coupon and the like, all nodes have no dependency relationship, can be freely combined according to the type of the order, and can adapt to diversified business processes; each node generates a self-checking report of itself, and finally, the self-checking report is integrated into a report which is returned to the front end for displaying, each node can obtain a self-checking result and give related data, whether abnormal data needs to give a repairing entry or not, common problems can be automatically repaired, and the like; the flow control is organized by using a Groovy script, and the method is simple in configuration, high in reusability, simple in combination and easy to expand. The script can be placed on a configuration center, i.e., the flow can be modified without changing the code and without reissuing.
The system implementation of the present application corresponds to the method implementation one to one, and the system implementation of the present application is implemented by the method implementation of the present application, and therefore, the system implementation is not described in detail.
It should be noted that the above embodiments can be freely combined as necessary. The foregoing is only a preferred embodiment of the present invention, and it should be noted that it is obvious to those skilled in the art that various modifications and improvements can be made without departing from the principle of the present invention, and these modifications and improvements should also be considered as the protection scope of the present invention.
Claims (6)
1. A method for processing an abnormal order is characterized by comprising the following steps:
acquiring order identification information of an abnormal order;
pushing the order identification information to a corresponding preset model;
analyzing the abnormal order according to the acquired order identification information;
acquiring key character information corresponding to a preset model from the analyzed abnormal order;
mapping the key character information and each node in the preset model;
searching the position of the abnormal node in the preset model, and processing the abnormal order;
comparing the key character information with key information of each node in the preset model;
and generating a parameter report of each node in the preset model according to the comparison result, and positioning the position of the abnormal node.
2. The method for processing abnormal orders as claimed in claim 1, further comprising:
acquiring order report information corresponding to the abnormal node position;
and sending a diagnosis scheme for solving the abnormal order according to the order report information.
3. The abnormal order processing method of claim 2, wherein the diagnosis scheme for solving the abnormal order comprises:
and sending reminding information to the user, and/or repairing the abnormal order.
4. A system for processing exception orders, comprising:
the abnormal order acquisition module is used for acquiring order identification information of the abnormal order;
the abnormal order calculation module is in communication connection with the abnormal order acquisition module; pushing the order identification information to a corresponding preset model;
the order analysis submodule analyzes the abnormal order according to the acquired order identification information;
the key character acquisition sub-module is used for acquiring key character information corresponding to a preset model from the analyzed abnormal order;
the key character mapping submodule is used for mapping the key character information and each node in the preset model;
the abnormal information positioning module is in communication connection with the abnormal order calculation module; searching the position of the abnormal node in the preset model, and processing the abnormal order;
the key character comparison submodule compares the key character information with the key information of each node in the preset model;
and the parameter report generation submodule is used for generating a parameter report of each node in the preset model according to the comparison result and positioning the position of the abnormal node.
5. The exception order handling system of claim 4, further comprising:
the order report generating module is communicated with the abnormal information positioning module to obtain order report information corresponding to the position of the abnormal node;
and the abnormal diagnosis module is communicated with the order report generation module and used for sending a diagnosis scheme for solving the abnormal order according to the order report information.
6. The exception order handling system of claim 5 wherein the diagnostic scheme for resolution of exception orders comprises:
and sending reminding information to the user, and/or repairing the abnormal order.
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| CN111784425B (en) * | 2019-04-03 | 2023-10-17 | 北京车和家信息技术有限公司 | Order number generation method, exception handling method and device |
| CN112215531B (en) * | 2019-07-12 | 2023-09-26 | 北京京东振世信息技术有限公司 | Method and device for solving logistics distribution problem |
| CN110503477B (en) * | 2019-08-26 | 2024-04-05 | 上海携程国际旅行社有限公司 | Zxfoom zxfoom Muli (Maoli) abnormality of a system(s) apparatus and storage medium |
| CN111353078A (en) * | 2020-03-10 | 2020-06-30 | 北京意锐新创科技有限公司 | Order query method and device |
| CN111861502B (en) * | 2020-04-03 | 2024-04-19 | 上海寻梦信息技术有限公司 | Information processing method, system, electronic device and storage medium |
| CN111459701A (en) * | 2020-04-07 | 2020-07-28 | 北京思特奇信息技术股份有限公司 | Abnormal order detection processing system and method |
| CN111709794A (en) * | 2020-05-12 | 2020-09-25 | 苏宁云计算有限公司 | Abnormal order processing method and device, computer equipment and storage medium |
| CN112184365B (en) * | 2020-09-08 | 2023-12-08 | 深圳市道旅旅游科技股份有限公司 | Abnormal order state work order processing method and device |
| CN112445824B (en) * | 2020-11-11 | 2024-02-02 | 北京思特奇信息技术股份有限公司 | Abnormal order user information sharing system and method based on block chain |
| CN113128986A (en) * | 2021-04-23 | 2021-07-16 | 中国工商银行股份有限公司 | Error reporting processing method and device for long-link transaction |
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Application publication date: 20190129 Assignee: Nanjing Manyun Cold Chain Technology Co.,Ltd. Assignor: JIANGSU MANYUN SOFTWARE TECHNOLOGY Co.,Ltd. Contract record no.: X2023980038397 Denomination of invention: A Method and System for Handling Abnormal Orders Granted publication date: 20220429 License type: Common License Record date: 20230724 |