CN109285056A - A kind of processing method and system of exception order - Google Patents
A kind of processing method and system of exception order Download PDFInfo
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- CN109285056A CN109285056A CN201811143489.2A CN201811143489A CN109285056A CN 109285056 A CN109285056 A CN 109285056A CN 201811143489 A CN201811143489 A CN 201811143489A CN 109285056 A CN109285056 A CN 109285056A
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- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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Abstract
The invention discloses a kind of processing methods of abnormal order, comprising: obtains the order note identification information of abnormal order；The order note identification information is pushed in corresponding preset model；The abnormal nodes position of generation is found in the preset model, and carries out abnormal order processing.In this application, pass through the extraction to abnormal order number, and further push to the order information of order number in building presupposed information model, the data information in order information and information model is compared into combing, realizes the quick positioning to the abnormal nodes of abnormal order.
Description
Technical field
The present invention relates to information technology fields, in particular to processing method and system based on a kind of abnormal order.
Background technique
With the development of economic progress and internet, on the platform of e-commerce transaction, transaction is participated in as user
Most crucial part, a large amount of order can be generated daily in process of exchange, generate different problems in a large amount of order,
E-Business Development Platform is especially corresponded to, a large amount of order feeds back different problems, summarizes for abnormal order dealing process, needs
The position generated extremely is accurately navigated in time, Producing reason just accurately and effectively can be handled quickly.
When the type of Transaction Information is different, the transaction system of generation is also adding up, and problem also increases therewith, although Business Stream
Journey is toward diversified development, but many basic general problems, it is only necessary to which carrying out simple table status confirmation can confirm back
It is multiple, currently without the entrance of feedback problem, goes wrong and need external service cooperation modification database.
Based on above there are technical problem, this application provides the technical solutions for solving the above technical problem.
Summary of the invention
The purpose of the present invention a kind of processing method and system of abnormal order are gone forward side by side by the extraction to abnormal order number
One step pushes to the order information of the order number in building presupposed information model, by the number in order information and information model
It is believed that breath compares combing, the quick positioning to the abnormal nodes of abnormal order is realized.
Technical solution provided by the invention is as follows:
A kind of processing method of exception order, comprising: obtain the order note identification information of abnormal order；By the order note identification
Information pushes in corresponding preset model；The abnormal nodes position of generation is found in the preset model, and is carried out different
Normal order processing.
In this application, by the extraction to abnormal order number, and further the order information of order number is pushed to
It constructs in presupposed information model, the data information in order information and information model is compared into combing, realize and ordered to abnormal
The quick positioning of single abnormal nodes.
It is further preferred that further include: obtain the corresponding order report information of abnormal nodes position；It is reported according to order
Information sends the diagnosis scheme for solving abnormal order.
In this application, it provides and searches problem, orientation problem, the complete technical solution solved the problems, such as, for difference
The technical issues of provide the technical solution solved the problems, such as, provide reliable foundation for the exploitation of follow-up system, while also saving
About time of artificial orientation problem, improve work efficiency.
It is further preferred that including: to be parsed according to the order note identification information of acquisition to abnormal order；After analytically
The key character information of corresponding preset model is obtained in the exception order；By the key character information and the preset model
In each node carry out mapping processing.
It is further preferred that including: to believe the crucial of each node in the key character information and the preset model
Breath is compared；The parameter report that each node in the preset model is generated according to comparing result, positions the abnormal nodes
Position.
In this application, it is parsed by the data to abnormal order, extracts the keyword of each information node, and will be each
A keyword is mapped with each node in preset model, to determine abnormal nodes according to keyword, is ordered to be abnormal
Appearance abnormal problem realization in list accurately positions.
It is further preferred that the diagnosis scheme for solving abnormal order includes: to send prompting message to user, and/or to different
Normal order carries out repair process.
In this application, the factor that order is abnormal includes a variety of, it may occur however that trade user here, such as order
Information solicitation it is sufficiently complete, provide user according to transaction interface completion essential information it is perfect；Background server at this time
Prompting message can be sent to user, user information is carried out perfect；When if it is order problem, may include payment not at
There are BUG etc. for function or the application process；Technical staff the order such as can repair.Pass through the solution to trade order
Analysis realizes the abnormal positioning of transaction node；According to abnormal nodes report acquisition to abnormal order Producing reason, to realize
Quick processing to abnormal order.
A kind of processing system of exception order, comprising: abnormal order obtains module, obtains the order note identification letter of abnormal order
Breath；Abnormal order computing module obtains module communication connection with the abnormal order；The order note identification information is pushed to pair
In the preset model answered；Exception information locating module is communicated to connect with the abnormal order computing module；In the preset model
In find the abnormal nodes position of generation, and carry out abnormal order processing.
In this application, by the extraction to abnormal order number, and further the order information of order number is pushed to
It constructs in presupposed information model, the data information in order information and information model is compared into combing, realize and ordered to abnormal
The quick positioning of single abnormal nodes.
It is further preferred that further include: order report generation module, and the exception information locating module communication module,
Obtain the corresponding order report information of abnormal nodes position；Abnormality diagnosis module is communicated with the order report generation module
Module sends the diagnosis scheme for solving abnormal order according to order report information.
In this application, it provides and searches problem, orientation problem, the complete technical solution solved the problems, such as, for difference
The technical issues of provide the technical solution solved the problems, such as, provide reliable foundation for the exploitation of follow-up system, while also saving
About time of artificial orientation problem, improve work efficiency.
It is further preferred that including: order analyzing sub-module, abnormal order is carried out according to the order note identification information of acquisition
Parsing；Key character acquisition submodule, analytically after the abnormal order in obtain the key character letter of corresponding preset model
Breath；Key character acquisition submodule is carried out at mapping with by each node in the key character information and the preset model
Reason.
It is further preferred that including: that key character compares submodule, by the key character information and the preset model
In the key message of each node be compared；Parameter report generation submodule generates the preset model according to comparing result
In each node parameter report, position the abnormal nodes position.
In this application, it is parsed by the data to abnormal order, extracts the keyword of each information node, and will be each
A keyword is mapped with each node in preset model, to determine abnormal nodes according to keyword, is ordered to be abnormal
Appearance abnormal problem realization in list accurately positions.
It is further preferred that the diagnosis scheme for solving abnormal order includes: to send prompting message to user, and/or to different
Normal order carries out repair process.
The abnormal positioning of transaction node is realized by the parsing to trade order in the application；According to abnormal nodes report
Announcement gets abnormal order Producing reason, to realize the quick processing to abnormal order.
The processing method and system of a kind of abnormal order provided by the invention can be brought following at least one beneficial to effect
Fruit:
In the application by collect order related data, combing comparison is carried out to each data, obtain order participant,
The problem of order process, order are likely to occur, go wrong the operation that can be provided, order related data etc., provides the user with one
A suggestion solved the problems, such as and entrance；The application provides automatic processing ability for later customer service robot and WorkForm System.
Receive the process flow of the application is needed by multiple processing nodes, such as: order, user, account, branch
It pays, discount coupon etc., each node does not have dependence, can be freely combined according to order type, can adapt to diversified business
Process；Each node generates own share Self-Check Report, can finally be integrated into portion and returns to front end and shows, each node can
To obtain a self-detection result, related data is provided, whether abnormal data will provide reparation entrance, and FAQs can repair automatically
It is multiple etc.；Row control carrys out tissue using Groovy script, and simple configuration, high reusability, combination is simple, is easy to extend.It can incite somebody to action
The script is put on configuration center, can not have to change code without publication can modification process again.
Detailed description of the invention
Below by clearly understandable mode, preferred embodiment is described with reference to the drawings, the processing to a kind of abnormal order
Above-mentioned characteristic, technical characteristic, advantage and its implementation of method and system are further described.
Fig. 1 is a kind of flow chart of processing method one embodiment of abnormal order of the present invention；
Fig. 2 is a kind of flow chart of another embodiment of the processing method of abnormal order of the present invention；
Fig. 3 is the node structure figure of preset model of the present invention；
Fig. 4 is a kind of flow chart of another embodiment of the processing method of abnormal order of the present invention；
Fig. 5 is order diagnosis display diagram of the present invention；
Fig. 6 is a kind of structure chart of processing system one embodiment of abnormal order of the present invention；
Fig. 7 is a kind of structure chart of another embodiment of the processing system of abnormal order of the present invention.
Specific embodiment
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, Detailed description of the invention will be compareed below
A specific embodiment of the invention.It should be evident that drawings in the following description are only some embodiments of the invention, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing, and obtain other embodiments.
To make simplified form, part related to the present invention is only schematically shown in each figure, they are not represented
Its practical structures as product.In addition, there is identical structure or function in some figures so that simplified form is easy to understand
Component only symbolically depicts one of those, or has only marked one of those.Herein, "one" is not only indicated
" only this ", can also indicate the situation of " more than one ".
The present invention provides a kind of processing method one embodiment of abnormal order, as shown in Figure 1, comprising:
Step S100 obtains the order note identification information of abnormal order；
Step S200 pushes to the order note identification information in corresponding preset model；
Step S300 finds the abnormal nodes position of generation in the preset model, and carries out abnormal order processing.
Occur specifically, e-commerce platform will appear different various problems in process of exchange；It is specifically for use in friendship
When in easy system, the most crucial part that trade user is participated in as user can generate daily in process of exchange and largely order
It is single, different problems are generated in a large amount of order, especially correspond to e-Business Development Platform, and a large amount of order feeds back different
Problem needs in time, accurately to navigate to the position generated extremely, Producing reason, ability especially for abnormal order processing
The processing that can be prepared；Therefore in the application, first search out abnormal order, each order is either normally ordered
Single or abnormal order, is all corresponding with an order number, and the order number is unique；And the order is exported to this Shen
In the preset model of offer please, the data information constructed by data model is abnormal to orient the exception order
Position, and carry out processing promptly and accurately；With reference to shown in Fig. 5.
In this application, by the extraction to abnormal order number, and further the order information of order number is pushed to
It constructs in presupposed information model, the data information in order information and information model is compared into combing, realize and ordered to abnormal
The quick positioning of single abnormal nodes.
Present invention also provides one embodiment, with reference to shown in Fig. 2 and 3；Include:
Step S100 obtains the order note identification information of abnormal order；
Step S200 pushes to the order note identification information in corresponding preset model；
Step S300 finds the abnormal nodes position of generation in the preset model, and carries out abnormal order processing；
The corresponding order report information of step S400 acquisition abnormal nodes position；
Step S500 sends the diagnosis scheme for solving abnormal order according to order report information.
Specifically, in the present embodiment, building preset model includes multiple projects, implement with reference to one shown in Fig. 3
The figure of example, includes user information, Transaction Information and transit information etc., then each in a complete trade order
A node is likely to occur different problems generation, according to the different problems that each order generates, carries out in preset data model
It searches, generates abnormal reason in abnormal nodes processing, different diagnosis schemes is pushed according to different reasons；In Fig. 3
It shows the operating process in each portion, can all generate corresponding report, according to the report of generation, can have in each report corresponding
Report information, generate final report later, staff according to the report of summary, diagnose abnormal order there are the problem of, and
It performs corresponding processing.
In this application, it provides and searches problem, orientation problem, the complete technical solution solved the problems, such as, for difference
The technical issues of provide the technical solution solved the problems, such as, provide reliable foundation for the exploitation of follow-up system, while also saving
About time of artificial orientation problem, improve work efficiency.
One embodiment is additionally provided in the application, with reference to shown in Fig. 4；Include:
Step S100 obtains the order note identification information of abnormal order；
Step S210 parses abnormal order according to the order note identification information of acquisition；
Step S220 analytically after the abnormal order in obtain the key character information of corresponding preset model；
Each node in the key character information and the preset model is carried out mapping processing by step S230.
Step S300 finds the abnormal nodes position of generation in the preset model, and carries out abnormal order processing；
The key character information is compared step S310 with the key message of each node in the preset model；
Step S320 generates the parameter report of each node in the preset model according to comparing result, positions the exception
Node location；
The corresponding order report information of step S400 acquisition abnormal nodes position；
Step S500 sends the diagnosis scheme for solving abnormal order according to order report information.
Specifically, providing the resolving for abnormal order in the present embodiment, technical staff is on the backstage of server
In when receiving abnormal order, extract order note identification namely order number, then the order parsed, extracts each friendship
Each destination node in easy information；Refering to what is shown in Fig. 3, node, inquiry in order inquiry order information included below
Node, node of searching user's information of information of freight source etc. have a corresponding report generation in each information node；Often
A information node, which is mapped in presupposed information model, to be embodied in the form of code, and the result of the reaction of each node is also
It is embodied with keyword, therefore, from the background when receiving abnormal order, the keyword by each node of abnormal order is needed to mention
It comes out, mapping judgement is carried out in information model, realize the comparison of each node, and filter out abnormal nodes, therefore is real
The positioning of abnormal order abnormal nodes is showed.
In this application, it is parsed by the data to abnormal order, extracts the keyword of each information node, and will be each
A keyword is mapped with each node in preset model, to determine abnormal nodes according to keyword, is ordered to be abnormal
Appearance abnormal problem realization in list accurately positions.
Preferably, the diagnosis scheme for solving abnormal order includes: to send prompting message to user, and/or to abnormal order
Carry out repair process.
Specifically, in this application, the factor that order is abnormal includes a variety of, it may occur however that trade user here,
Such as the information solicitation of order is sufficiently complete, provide user according to transaction interface completion essential information it is perfect；After at this time
Platform server can send prompting message to user, carry out to user information perfect；It may include paying when if it is order problem
Money is failed or the application process there are BUG etc.；Technical staff the order such as can repair.
The abnormal positioning of transaction node is realized by the parsing to trade order in the application；According to abnormal nodes report
Announcement gets abnormal order Producing reason, to realize the quick processing to abnormal order.
This application provides a kind of one embodiment of the processing system of abnormal order；As shown in connection with fig. 3 with reference to Fig. 6；Packet
Include: abnormal order obtains module 100, obtains the order note identification information of abnormal order；Abnormal order computing module 200, and it is described
Abnormal order obtains module 100 and communicates to connect；The order note identification information is pushed in corresponding preset model；Exception information
Locating module 300 is connect with the abnormal order computing module communication 200；The different of generation is found in the preset model
Normal node location, and carry out abnormal order processing.
Occur specifically, e-commerce platform will appear different various problems in process of exchange；It is specifically for use in friendship
When in easy system, the most crucial part that trade user is participated in as user can generate daily in process of exchange and largely order
It is single, different problems are generated in a large amount of order, especially correspond to e-Business Development Platform, and a large amount of order feeds back different
Problem needs in time, accurately to navigate to the position generated extremely, Producing reason, ability especially for abnormal order processing
The processing that can be prepared；Therefore in the application, first search out abnormal order, each order is either normally ordered
Single or abnormal order, is all corresponding with an order number, and the order number is unique；And the order is exported to this Shen
In the preset model of offer please, the data information constructed by data model is abnormal to orient the exception order
Position, and carry out processing promptly and accurately.
In this application, by the extraction to abnormal order number, and further the order information of order number is pushed to
It constructs in presupposed information model, the data information in order information and information model is compared into combing, realize and ordered to abnormal
The quick positioning of single abnormal nodes.
Preferably, as shown in connection with fig. 7；Further include: order report generation module 400, with the exception information locating module
Communication module obtains the corresponding order report information of abnormal nodes position；Abnormality diagnosis module 500 is reported with the order
Generation module communication module sends the diagnosis scheme for solving abnormal order according to order report information.
Preferably, comprising: order analyzing sub-module 210 solves abnormal order according to the order note identification information of acquisition
Analysis；Key character acquisition submodule 220, analytically after the abnormal order in obtain the key character letter of corresponding preset model
Breath；Key character acquisition submodule 230 is mapped with by the key character information and each node in the preset model
Processing.
Preferably, comprising: key character compares submodule 310, will be in the key character information and the preset model
The key message of each node be compared；Parameter report generation submodule 320 generates the preset model according to comparing result
In each node parameter report, position the abnormal nodes position.
Preferably, the diagnosis scheme for solving abnormal order includes: to send prompting message to user, and/or to abnormal order
Carry out repair process.
In the application by collect order related data, combing comparison is carried out to each data, obtain order participant,
The problem of order process, order are likely to occur, go wrong the operation that can be provided, order related data etc., provides the user with one
A suggestion solved the problems, such as and entrance；The application provides automatic processing ability for later customer service robot and WorkForm System.
Receive the process flow of the application is needed by multiple processing nodes, such as: order, user, account, branch
It pays, discount coupon etc., each node does not have dependence, can be freely combined according to order type, can adapt to diversified business
Process；Each node generates own share Self-Check Report, can finally be integrated into portion and returns to front end and shows, each node can
To obtain a self-detection result, related data is provided, whether abnormal data will provide reparation entrance, and FAQs can repair automatically
It is multiple etc.；Row control carrys out tissue using Groovy script, and simple configuration, high reusability, combination is simple, is easy to extend.It can incite somebody to action
The script is put on configuration center, can not have to change code without publication can modification process again.
The system embodiment of the application and the embodiment of method are one-to-one, in the reality by the present processes
It applies mode and implements the system of the application, therefore the embodiment of system repeats no more.
It should be noted that above-described embodiment can be freely combined as needed.The above is only preferred implementations of the invention
Mode, it is noted that for those skilled in the art, without departing from the principle of the present invention, also
Several improvements and modifications can be made, these modifications and embellishments should also be considered as the scope of protection of the present invention.
Claims (10)
1. a kind of processing method of exception order characterized by comprising
Obtain the order note identification information of abnormal order；
The order note identification information is pushed in corresponding preset model；
The abnormal nodes position of generation is found in the preset model, and carries out abnormal order processing.
2. the processing method of exception order as described in claim 1, which is characterized in that further include:
Obtain the corresponding order report information of abnormal nodes position；
The diagnosis scheme for solving abnormal order is sent according to order report information.
3. the processing method of exception order as claimed in claim 2 characterized by comprising
Abnormal order is parsed according to the order note identification information of acquisition；
The key character information of corresponding preset model is obtained in the abnormal order after analytically；
Each node in the key character information and the preset model is subjected to mapping processing.
4. the processing method of exception order as claimed in claim 3 characterized by comprising
The key character information is compared with the key message of each node in the preset model；
The parameter report that each node in the preset model is generated according to comparing result, positions the abnormal nodes position.
5. the processing method of the abnormal order as described in claim 1-2-4 is any, which is characterized in that solve examining for abnormal order
Disconnected scheme includes:
Prompting message is sent to user, and/or repair process is carried out to abnormal order.
6. a kind of processing system of exception order characterized by comprising
Abnormal order obtains module, obtains the order note identification information of abnormal order；
Abnormal order computing module obtains module communication connection with the abnormal order；The order note identification information is pushed to
In corresponding preset model；
Exception information locating module is communicated to connect with the abnormal order computing module；Hair is found in the preset model
Raw abnormal nodes position, and carry out abnormal order processing.
7. the processing system of exception order as claimed in claim 6, which is characterized in that further include:
Order report generation module obtains the corresponding of abnormal nodes position with the exception information locating module communication module
Order report information；
Abnormality diagnosis module sends according to order report information with the order report generation module communication module and solves exception
The diagnosis scheme of order.
8. the processing system of exception order as claimed in claim 7 characterized by comprising
Order analyzing sub-module parses abnormal order according to the order note identification information of acquisition；
Key character acquisition submodule, analytically after the abnormal order in obtain the key character letter of corresponding preset model
Breath；
Key character acquisition submodule is carried out at mapping with by each node in the key character information and the preset model
Reason.
9. the processing system of exception order as claimed in claim 8 characterized by comprising
Key character compares submodule, by the key message of each node in the key character information and the preset model into
Row compares；
Parameter report generation submodule generates the parameter report of each node in the preset model, positioning according to comparing result
The abnormal nodes position.
10. the processing system of the abnormal order as described in claim 7-9 is any, which is characterized in that solve examining for abnormal order
Disconnected scheme includes:
Prompting message is sent to user, and/or repair process is carried out to abnormal order.
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| CN110503477A (en) * | 2019-08-26 | 2019-11-26 | 上海携程国际旅行社有限公司 | Analysis method, system, equipment and the storage medium of the gross profit abnormal cause of order |
| CN111353078A (en) * | 2020-03-10 | 2020-06-30 | 北京意锐新创科技有限公司 | Order query method and device |
| CN111861502A (en) * | 2020-04-03 | 2020-10-30 | 上海寻梦信息技术有限公司 | Information processing method, system, electronic device and storage medium |
| CN111861502B (en) * | 2020-04-03 | 2024-04-19 | 上海寻梦信息技术有限公司 | Information processing method, system, electronic device and storage medium |
| CN111459701A (en) * | 2020-04-07 | 2020-07-28 | 北京思特奇信息技术股份有限公司 | Abnormal order detection processing system and method |
| CN111709794A (en) * | 2020-05-12 | 2020-09-25 | 苏宁云计算有限公司 | Abnormal order processing method and device, computer equipment and storage medium |
| CN112184365B (en) * | 2020-09-08 | 2023-12-08 | 深圳市道旅旅游科技股份有限公司 | Abnormal order state work order processing method and device |
| CN112184365A (en) * | 2020-09-08 | 2021-01-05 | 深圳市道旅旅游科技股份有限公司 | Method and device for processing work order in abnormal order state |
| CN112445824B (en) * | 2020-11-11 | 2024-02-02 | 北京思特奇信息技术股份有限公司 | Abnormal order user information sharing system and method based on block chain |
| CN112445824A (en) * | 2020-11-11 | 2021-03-05 | 北京思特奇信息技术股份有限公司 | Abnormal order user information sharing system and method based on block chain |
| CN113128986A (en) * | 2021-04-23 | 2021-07-16 | 中国工商银行股份有限公司 | Error reporting processing method and device for long-link transaction |
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