CN111861502B - Information processing method, system, electronic device and storage medium - Google Patents
Information processing method, system, electronic device and storage medium Download PDFInfo
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- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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Abstract
The invention discloses an information processing method, an information processing system, electronic equipment and a storage medium. The information processing method comprises the following steps: acquiring a target order, wherein the commodity shipment corresponding to the target order is abnormal; pushing notification information to a target account corresponding to the target order, wherein the notification information comprises a notification text for notifying that goods delivery is abnormal; and processing the target order according to a preset operation. According to the method and the system for processing the commodity delivery, the notification message can be actively pushed to the target account corresponding to the target order by acquiring the target order with the commodity delivery abnormality, so that the target account is informed of the commodity delivery abnormality purchased, in addition, the target order can be actively processed according to the preset operation, and actions such as complaints and the like are not required to be made by consumers, so that the service experience of the consumers can be improved, and the demands on customer service staff can be reduced.
Description
Technical Field
The present invention relates to the field of internet technologies, and in particular, to an information processing method, an information processing system, an electronic device, and a storage medium.
Background
In the current after-sales service scene of electronic orders, consumers can offer complaints about shipping problems, harassment problems and the like caused by electronic merchants, wherein the shipping problems are taken as main reasons of consumer complaints, the complaints of consumers are faced, customer service staff firstly need to confirm the logistics state of the related orders and then decide whether to meet the requirements of goods returning, refund and the like offered by users according to confirmation results, so that a large number of customer service staff are required to give support, the complaint processing efficiency is low, and the promotion of consumer service experience is not facilitated.
Disclosure of Invention
The invention aims to overcome the defect of passive consumer complaint treatment in the prior art and provides an information processing method, an information processing system, electronic equipment and a storage medium.
The invention solves the technical problems by the following technical scheme:
an information processing method, comprising:
Acquiring a target order, wherein the commodity shipment corresponding to the target order is abnormal;
pushing notification information to a target account corresponding to the target order, wherein the notification information comprises a notification text for notifying that goods delivery is abnormal;
and processing the target order according to a preset operation.
Preferably, after the step of pushing the notification information to the target account corresponding to the target order, the method further includes:
judging whether an operation instruction is received or not in a first preset time interval, wherein the operation instruction is used for determining the preset operation;
and if not, executing the step of pushing the notification information to the target account corresponding to the target order again.
Preferably, the predetermined operation includes a refund operation, and after the step of pushing notification information to the target account corresponding to the target order, the method further includes:
Judging whether the time interval between the current time and the time when the notification information is pushed for the first time is larger than a first threshold value or judging whether the accumulated number of times when the notification information is pushed is larger than a second threshold value;
if yes, the target order is processed according to the refund operation.
Preferably, the notification information further comprises a virtual control for receiving the operation instruction;
and/or the number of the groups of groups,
The operation instruction includes a refund instruction, where the refund instruction is configured to determine the predetermined operation as a refund operation, and when the step of determining whether the operation instruction is received in the first preset time interval is determined to be yes, the step of determining includes:
judging whether the operation instruction is a refund instruction or not;
if yes, the target order is processed according to the refund operation.
Preferably, the step of acquiring the target order includes:
Periodically acquiring target orders in an order library according to filtering conditions, wherein the order library comprises a plurality of orders;
the filtering conditions include: generating a logistics track or updating the logistics track in a second preset time interval;
The filtering conditions further include: the order is processed through the preset operation, the order comprises a customer service effective service record, the order is marked as a target order, the amount of the order corresponding to the order is smaller than a third threshold value, the account corresponding to the order belongs to a specific user group, and the commodity corresponding to the order belongs to at least one of specific commodities, wherein the specific commodities comprise customized commodities and/or pre-sold commodities;
and/or the number of the groups of groups,
The predetermined operation includes a refund operation, and further includes, after the step of processing the target order according to the predetermined operation:
And distributing compensation to a target account corresponding to the target order processed according to the refund operation.
An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing any one of the information processing methods described above when executing the computer program.
A computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements the steps of any of the information processing methods described above.
An information processing system, comprising:
The acquisition module is used for acquiring a target order, wherein the commodity shipment corresponding to the target order is abnormal;
The pushing module is used for pushing notification information to a target account corresponding to the target order, wherein the notification information comprises a notification text for notifying abnormal commodity delivery;
and the processing module is used for processing the target order according to a preset operation.
Preferably, the information processing system further includes:
The first judging module is used for judging whether an operation instruction is received or not in a first preset time interval after the pushing module is called, and the operation instruction is used for determining the preset operation;
If not, the pushing module is called again.
Preferably, the predetermined operation includes a refund operation, and the information processing system further includes:
the second judging module is used for judging whether the time interval between the current time and the time when the notification information is pushed for the first time is larger than a first threshold value or whether the accumulated number of times when the notification information is pushed is larger than a second threshold value;
And if yes, calling the processing module to process the target order according to the refund operation.
Preferably, the notification information further comprises a virtual control for receiving the operation instruction;
and/or the number of the groups of groups,
The operation instructions include refund instructions for determining the predetermined operation as a refund operation, the information processing system further comprising:
The third judging module is used for judging whether the operation instruction is a refund instruction or not when the first judging module judges that the operation instruction is yes;
And if yes, calling the processing module to process the target order according to the refund operation.
Preferably, the acquiring module is specifically configured to periodically acquire a target order in an order repository according to a filtering condition, where the order repository includes a plurality of orders;
the filtering conditions include: generating a logistics track or updating the logistics track in a second preset time interval;
The filtering conditions further include: the order is processed through the preset operation, the order comprises a customer service effective service record, the order is marked as a target order, the amount of the order corresponding to the order is smaller than a third threshold value, the account corresponding to the order belongs to a specific user group, and the commodity corresponding to the order belongs to at least one of specific commodities, wherein the specific commodities comprise customized commodities and/or pre-sold commodities;
and/or the number of the groups of groups,
The predetermined operation includes a refund operation, and the information processing system further includes:
And the compensation module is used for distributing compensation to a target account corresponding to the target order processed according to the refund operation.
The invention has the positive progress effects that: according to the method and the system for processing the commodity delivery, the notification message can be actively pushed to the target account corresponding to the target order by acquiring the target order with the commodity delivery abnormality, so that the target account is informed of the commodity delivery abnormality purchased, in addition, the target order can be actively processed according to the preset operation, and actions such as complaints and the like are not required to be made by consumers, so that the service experience of the consumers can be improved, and the demands on customer service staff can be reduced.
Drawings
Fig. 1 is a flowchart of an information processing method according to embodiment 1 of the present invention.
Fig. 2 is a partial flowchart of an information processing method according to embodiment 2 of the present invention.
Fig. 3 is a partial flowchart of an information processing method according to embodiment 3 of the present invention.
Fig. 4 is a schematic structural diagram of an electronic device according to embodiment 4 of the present invention.
Fig. 5 is a block diagram of an information processing system according to embodiment 6 of the present invention.
Fig. 6 is a block diagram of an information processing system according to embodiment 7 of the present invention.
Fig. 7 is a block diagram of an information processing system according to embodiment 8 of the present invention.
Detailed Description
The invention is further illustrated by means of the following examples, which are not intended to limit the scope of the invention.
Example 1
The present embodiment provides an information processing method, and fig. 1 shows a flowchart of the present embodiment. Referring to fig. 1, the information processing method of the present embodiment includes:
s1, acquiring a target order.
In this embodiment, the step S1 may specifically include a step of periodically acquiring the target order according to the filtering condition in the order repository, where the period of acquiring the target order may be set by user-defining according to the actual application, for example, the period of acquiring the target order may take a value of 24 hours, the order repository includes a plurality of orders, and the finally acquired target order may be stored in the form of excel (electronic form).
In this embodiment, in order to obtain a target order with abnormal commodity shipment, the filtering condition includes that a logistics track has been generated or updated in a second preset time interval to filter out an order with normal commodity shipment and leave an order with abnormal commodity shipment, where the second preset time interval may be set in a user-defined manner according to practical application, for example, the second preset time interval may take a value of 48 hours.
In this embodiment, further filtering may be performed on the basis of the order with abnormal shipment of the filtered commodity, so as to improve accuracy of the obtained target order.
Specifically, the filtering condition may further include that the order has been processed by a predetermined operation to filter out the order processed in the order with abnormal goods shipment, and leave the unprocessed order as the target order, where the predetermined operation may be set by a user according to an actual application, and for example, the predetermined operation may include a refund operation on the order, a penalty operation on an electronic merchant corresponding to the order, and the like.
The filtering condition may further include that the order includes a customer service effective service record, wherein the user corresponding to the order including the customer service effective service record is a non-silent user who has actively made a request to a customer service person, and the order corresponding to the non-silent user may be filtered out, while leaving the order corresponding to the silent user as a target order.
The filter criteria may also include orders that are marked as target orders, without repeating the marking for orders that have been marked as target orders.
The filtering condition may further include that an order amount corresponding to the order is smaller than a third threshold, where the third threshold may be set in a user-defined manner according to an actual application, and for example, the third threshold may take a value of 100 yuan.
The filter criteria may also include that the account to which the order corresponds belongs to a particular user group, e.g., the particular user group may be an account of a specified particular user class.
The filtering condition may further include that the commodity corresponding to the order belongs to a specific commodity, where the specific commodity may include, but is not limited to, a customized commodity, a pre-sold commodity, etc., and for the specific commodity such as the customized commodity, the pre-sold commodity, etc., at the beginning of purchase, the user knows that the purchased specific commodity cannot be shipped in time, and the specific commodity cannot generate a physical distribution track or cannot update the physical distribution track in the second preset time zone, which belongs to a normal phenomenon, and the order corresponding to the specific commodity should be filtered out.
S2, pushing notification information to a target account corresponding to the target order.
In this embodiment, the electronic form storing the target account corresponding to the target order may be obtained based on the electronic form storing the target order obtained in step S1, so as to push notification information to the target account. The notification information may include a notification text for notifying that the commodity shipment is abnormal, so as to notify that the target user corresponding to the target account has information that needs to be processed. The notification information may further include a virtual control for receiving an operation instruction to provide the target user with a quick portal for processing the target order, and in particular, the target user may input the operation instruction based on the virtual control, wherein the operation instruction is used to determine a predetermined operation for processing the target order, and then the target order may be processed according to the predetermined operation determined by the operation instruction input by the target user.
S3, judging whether an operation instruction is received or not in a first preset time interval;
If yes, executing step S4;
If not, executing step S5;
s4, processing the target order according to a preset operation;
S5, judging whether the accumulated number of times the notification information is pushed is larger than a second threshold value;
If yes, executing step S6;
if not, returning to the step S2;
s6, processing the target order according to refund operation.
In this embodiment, the first preset time interval may be set in a user-defined manner according to an actual application, for example, the first preset time interval may take a value of 24 hours, and in this embodiment, if an operation instruction is received in the first preset time interval, the target order may be processed according to a predetermined operation determined by the operation instruction.
For example, in the case of receiving the operation instruction, it may be further determined whether the operation instruction is a refund instruction, and if it is determined that the operation instruction is a refund instruction, the predetermined operation may be determined as a refund operation according to the refund instruction, and then the target order may be processed according to the refund operation, where the refund operation may be a quick refund operation, so as to refund the target amount corresponding to the target order to the target account immediately.
For another example, in the case where the operation instruction is received, it may be further determined whether the operation instruction is a no-process instruction, and if it is determined that the operation instruction is not required to be processed, the predetermined operation may be determined as no-operation based on the no-process instruction without any processing of the target order, and the target order may be deleted from the electronic form in which the target order is stored since the target order has been subjected to the predetermined operation (no-operation) processing.
If the operation instruction cannot be received within the first preset time interval, whether the accumulated number of times that the notification information is pushed to the target account is greater than a second threshold value can be further judged, wherein the second threshold value can be set in a self-defined mode according to practical application. If the accumulated times are greater than the second threshold, the target user can be actively assisted to initiate refund operation, and the target order is processed according to the refund operation, so that the benefits of the target user are protected, and the service experience of the target user is improved. If the accumulated number of times is not greater than the second threshold, the notification information may be pushed to the target account again, in this embodiment, the time interval between two consecutive pushing notification information is approximately the first preset time interval, so as to avoid the situation that the target user experiences worse due to information bombing of the target user caused by higher pushing frequency, and the first preset time interval should be a longer time interval, for example, the 24 hours.
In other embodiments of the present invention, after step S3, the accumulated number of times that the notification information is pushed may not be determined, but it is determined whether the time interval between the current time and the time when the notification information is pushed for the first time is greater than a first threshold, and the user may be actively assisted to initiate a refund operation when the time interval from the time when the notification information is pushed for the first time is greater than the first threshold, and the notification information may be pushed to the target account again when the time interval from the time when the notification information is pushed for the first time is not greater than the first threshold.
According to the method and the system for processing the commodity delivery, the notification message can be actively pushed to the target account corresponding to the target order by acquiring the target order with the commodity delivery abnormality, so that the target account can be informed of the commodity delivery abnormality purchased, in addition, the target order can be actively processed according to the preset operation, and actions such as complaints and the like are not required to be made by consumers, so that service experience of the consumers can be improved, and requirements on customer service staff can be reduced.
Example 2
On the basis of embodiment 1, this embodiment provides an information processing method, and fig. 2 shows a partial flowchart of this embodiment. Referring to fig. 2, after step S6, the information processing method of the present embodiment further includes:
and S7, distributing compensation to a target account corresponding to the target order processed according to the refund operation.
In this embodiment, the compensation may be sent at a preset time node after the target order is processed according to the refund operation, for example, the preset time node may be 24 hours after the target order is processed according to the refund operation, or may be 0 next day, where the issued compensation may include, but is not limited to, coupons, electronic coupons, tokens, points, event participation qualifications, physical goods, members, and the like.
In this embodiment, compensation is issued to the target account, so that the service experience of the consumer can be further improved, the consumer can be further attracted to consume, and the user viscosity is increased.
Example 3
On the basis of embodiment 1, this embodiment provides an information processing method, and fig. 3 shows a partial flowchart of this embodiment. Referring to fig. 3, after step S6, the information processing method of the present embodiment further includes:
S8, judging whether the logistics track of the target order is updated or not according to a preset time node after the target order is processed according to refund operation;
If yes, executing step S9;
and S9, issuing compensation to a target account corresponding to the target order processed according to the refund operation.
In this embodiment, the compensation may be sent at a preset time node after the target order is processed according to the refund operation, for example, the preset time node may be 24 hours after the target order is processed according to the refund operation, or may be 0 next day, where the issued compensation may include, but is not limited to, coupons, electronic coupons, tokens, points, event participation qualifications, physical goods, members, and the like.
In this embodiment, compensation is issued to the target account, so that the service experience of the consumer can be further improved, the consumer can be further attracted to consume, and the user viscosity is increased.
Example 4
The present embodiment provides an electronic device, which may be expressed in the form of a computing device (for example, may be a server device), including a memory, a processor, and a computer program stored on the memory and executable on the processor, where the processor may implement the information processing method provided in any of embodiments 1 to 3 when executing the computer program.
Fig. 4 shows a schematic diagram of the hardware structure of the present embodiment, and as shown in fig. 4, the electronic device 9 specifically includes:
At least one processor 91, at least one memory 92, and a bus 93 for connecting the different system components (including the processor 91 and the memory 92), wherein:
The bus 93 includes a data bus, an address bus, and a control bus.
The memory 92 includes volatile memory such as Random Access Memory (RAM) 921 and/or cache memory 922, and may further include Read Only Memory (ROM) 923.
Memory 92 also includes a program/utility 925 having a set (at least one) of program modules 924, such program modules 924 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each or some combination of which may include an implementation of a network environment.
The processor 91 executes various functional applications and data processing, such as the information processing method provided in any of embodiments 1 to 3 of the present invention, by running a computer program stored in the memory 92.
The electronic device 9 may further communicate with one or more external devices 94 (e.g., keyboard, pointing device, etc.). Such communication may occur through an input/output (I/O) interface 95. Also, the electronic device 9 may communicate with one or more networks such as a Local Area Network (LAN), a Wide Area Network (WAN) and/or a public network, such as the Internet, through a network adapter 96. The network adapter 96 communicates with other modules of the electronic device 9 via the bus 93. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in connection with the electronic device 9, including but not limited to: microcode, device drivers, redundant processors, external disk drive arrays, RAID (disk array) systems, tape drives, data backup storage systems, and the like.
It should be noted that although several units/modules or sub-units/modules of an electronic device are mentioned in the above detailed description, such a division is merely exemplary and not mandatory. Indeed, the features and functionality of two or more units/modules described above may be embodied in one unit/module in accordance with embodiments of the present application. Conversely, the features and functions of one unit/module described above may be further divided into ones that are embodied by a plurality of units/modules.
Example 5
The present embodiment provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the steps of the information processing method provided by any of embodiments 1 to 3.
More specifically, among others, readable storage media may be employed including, but not limited to: portable disk, hard disk, random access memory, read only memory, erasable programmable read only memory, optical storage device, magnetic storage device, or any suitable combination of the foregoing.
In a possible implementation manner, the invention may also be implemented in the form of a program product comprising program code for causing a terminal device to carry out the steps of implementing the information processing method as described in any of the embodiments 1-3, when said program product is run on the terminal device.
Wherein the program code for carrying out the invention may be written in any combination of one or more programming languages, which program code may execute entirely on the user device, partly on the user device, as a stand-alone software package, partly on the user device and partly on the remote device or entirely on the remote device.
Example 6
The present embodiment provides an information processing system, and fig. 5 shows a schematic block diagram of the present embodiment. Referring to fig. 5, the information processing system of the present embodiment includes:
the acquisition module 1 is used for acquiring the target order.
In this embodiment, the acquiring module 1 may specifically be configured to periodically acquire the target order according to the filtering condition in the order repository, where the period of acquiring the target order may be set in a user-defined manner according to the actual application, for example, the period of acquiring the target order may take 24 hours, the order repository includes a plurality of orders, and the finally acquired target order may be stored in the form of, but not limited to, excel (electronic table).
In this embodiment, in order to obtain a target order with abnormal commodity shipment, the filtering condition includes that a logistics track has been generated or updated in a second preset time interval to filter out an order with normal commodity shipment and leave an order with abnormal commodity shipment, where the second preset time interval may be set in a user-defined manner according to practical application, for example, the second preset time interval may take a value of 48 hours.
In this embodiment, further filtering may be performed on the basis of the order with abnormal shipment of the filtered commodity, so as to improve accuracy of the obtained target order.
Specifically, the filtering condition may further include that the order has been processed by a predetermined operation to filter out the order processed in the order with abnormal goods shipment, and leave the unprocessed order as the target order, where the predetermined operation may be set by a user according to an actual application, and for example, the predetermined operation may include a refund operation on the order, a penalty operation on an electronic merchant corresponding to the order, and the like.
The filtering condition may further include that the order includes a customer service effective service record, wherein the user corresponding to the order including the customer service effective service record is a non-silent user who has actively made a request to a customer service person, and the order corresponding to the non-silent user may be filtered out, while leaving the order corresponding to the silent user as a target order.
The filter criteria may also include orders that are marked as target orders, without repeating the marking for orders that have been marked as target orders.
The filtering condition may further include that an order amount corresponding to the order is smaller than a third threshold, where the third threshold may be set in a user-defined manner according to an actual application, and for example, the third threshold may take a value of 100 yuan.
The filter criteria may also include that the account to which the order corresponds belongs to a particular user group, e.g., the particular user group may be an account of a specified particular user class.
The filtering condition may further include that the commodity corresponding to the order belongs to a specific commodity, where the specific commodity may include, but is not limited to, a customized commodity, a pre-sold commodity, etc., and for the specific commodity such as the customized commodity, the pre-sold commodity, etc., at the beginning of purchase, the user knows that the purchased specific commodity cannot be shipped in time, and the specific commodity cannot generate a physical distribution track or cannot update the physical distribution track in the second preset time zone, which belongs to a normal phenomenon, and the order corresponding to the specific commodity should be filtered out.
And the pushing module 2 is used for pushing the notification information to the target account corresponding to the target order.
In this embodiment, the electronic form storing the target account corresponding to the target order may be obtained based on the electronic form storing the target order obtained by the obtaining module 1, so as to push notification information to the target account. The notification information may include a notification text for notifying that the commodity shipment is abnormal, so as to notify that the target user corresponding to the target account has information that needs to be processed. The notification information may further include a virtual control for receiving an operation instruction to provide the target user with a quick portal for processing the target order, and in particular, the target user may input the operation instruction based on the virtual control, wherein the operation instruction is used to determine a predetermined operation for processing the target order, and then the target order may be processed according to the predetermined operation determined by the operation instruction input by the target user.
The first judging module 3 is configured to judge whether an operation instruction is received within a first preset time interval after the push module 2 is invoked.
If the first judging module 3 judges yes, a processing module 4 is called, and the processing module 4 is used for processing the target order according to the preset operation.
If the first judging module 3 judges no, the second judging module 5 is invoked, and the second judging module 5 is used for judging whether the accumulated number of times the notification information is pushed is larger than a second threshold value.
If the second judging module 5 judges yes, the calling processing module 4 processes the target order according to refund operation.
If the second judging module 5 judges no, the pushing module 2 is called again.
In this embodiment, the first preset time interval may be set by user according to practical applications, for example, the first preset time interval may take a value of 24 hours, and in this embodiment, if an operation instruction is received in the first preset time interval, the processing module 4 may process the target order according to a predetermined operation determined by the operation instruction.
For example, in the case of receiving the operation instruction, the third determining module for determining whether the operation instruction is a refund instruction may be further invoked, and if it is determined that the operation instruction is a refund instruction, the processing module 4 may determine the predetermined operation as a refund operation according to the refund instruction, and may then process the target order according to the refund operation, where the refund operation may be a quick refund operation, so as to refund the target amount corresponding to the target order to the target account immediately.
For another example, in the case of receiving the operation instruction, the fourth determination module for determining whether the operation instruction is a no-process instruction may be further invoked, and if it is determined that the operation instruction is not required, the predetermined operation may be determined to be a no-operation according to the no-process instruction, and the processing module 4 does not perform any processing on the target order, and deletes it from the electronic form in which the target order is stored, since the target order has been subjected to the predetermined operation (no-operation).
If the operation instruction cannot be received within the first preset time interval, the second judging module 5 may be invoked to further judge whether the accumulated number of times of pushing the notification information to the target account is greater than a second threshold, where the second threshold may be set according to the actual application user definition. If the accumulated times are greater than the second threshold, the target user can be actively assisted to initiate refund operation, and the processing module 4 can process the target order according to the refund operation, so as to protect the benefit of the target user and improve the service experience of the target user. If the accumulated number of times is not greater than the second threshold, the pushing module 2 may be called to push the notification information to the target account again, in this embodiment, the time interval between two consecutive pushing notification information is approximately a first preset time interval, so as to avoid bombing the information of the target user due to a higher pushing frequency, and further cause poor experience of the target user, where the first preset time interval should be a longer time interval, for example, the 24 hours.
In other embodiments of the present invention, the second judging module 5 may not be called, but a fifth judging module for judging whether the time interval between the current time and the time when the notification information is pushed for the first time is greater than the first threshold, and actively assisting the user in initiating the refund operation when the fifth judging module judges yes, and pushing the notification information to the target account again when the fifth judging module judges no.
According to the method and the system for processing the commodity delivery, the notification message can be actively pushed to the target account corresponding to the target order by acquiring the target order with the commodity delivery abnormality, so that the target account can be informed of the commodity delivery abnormality purchased, in addition, the target order can be actively processed according to the preset operation, and actions such as complaints and the like are not required to be made by consumers, so that service experience of the consumers can be improved, and requirements on customer service staff can be reduced.
Example 7
On the basis of embodiment 6, this embodiment provides an information processing system, and fig. 6 shows a schematic block diagram of this embodiment. Referring to fig. 6, the information processing system of the present embodiment further includes:
And the compensation module 6 is used for distributing compensation to the target account corresponding to the target order processed according to the refund operation.
In this embodiment, the compensation may be sent at a preset time node after the target order is processed according to the refund operation, for example, the preset time node may be 24 hours after the target order is processed according to the refund operation, or may be 0 next day, where the issued compensation may include, but is not limited to, coupons, electronic coupons, tokens, points, event participation qualifications, physical goods, members, and the like.
In this embodiment, compensation is issued to the target account, so that the service experience of the consumer can be further improved, the consumer can be further attracted to consume, and the user viscosity is increased.
Example 8
On the basis of embodiment 6, this embodiment provides an information processing system, and fig. 7 shows a schematic block diagram of this embodiment. Referring to fig. 7, the information processing system of the present embodiment further includes:
A third judging module 7, configured to judge whether the logistic track of the target order is updated at a preset time node after the target order is processed according to the refund operation;
If the third judging module 7 judges that the target order is the target order, the compensating module 8 is called, and the compensating module 8 is used for distributing compensation to the target account corresponding to the target order processed according to the refund operation.
In this embodiment, the compensation may be sent at a preset time node after the target order is processed according to the refund operation, for example, the preset time node may be 24 hours after the target order is processed according to the refund operation, or may be 0 next day, where the issued compensation may include, but is not limited to, coupons, electronic coupons, tokens, points, event participation qualifications, physical goods, members, and the like.
In this embodiment, compensation is issued to the target account, so that the service experience of the consumer can be further improved, the consumer can be further attracted to consume, and the user viscosity is increased.
While specific embodiments of the invention have been described above, it will be appreciated by those skilled in the art that this is by way of example only, and the scope of the invention is defined by the appended claims. Various changes and modifications to these embodiments may be made by those skilled in the art without departing from the principles and spirit of the invention, but such changes and modifications fall within the scope of the invention.
Claims (6)
1. An information processing method, characterized by comprising:
Acquiring a target order, wherein the commodity shipment corresponding to the target order is abnormal;
pushing notification information to a target account corresponding to the target order, wherein the notification information comprises a notification text for notifying that goods delivery is abnormal;
Processing the target order according to a predetermined operation, including:
Judging whether an operation instruction is received or not in a first preset time interval, wherein the operation instruction is used for determining the preset operation; if not, the step of pushing the notification information to the target account corresponding to the target order is executed again;
The notification information further comprises a virtual control for receiving the operation instruction, and/or the operation instruction comprises a refund instruction, wherein the refund instruction is used for determining the preset operation as a refund operation; if the operation instruction is received in the first preset time interval, judging whether the operation instruction is a refund instruction, and if the operation instruction is the refund instruction, processing the target order according to the refund operation;
judging whether the time interval between the current time and the time when the notification information is pushed for the first time is larger than a first threshold value or judging whether the accumulated number of times when the notification information is pushed is larger than a second threshold value; if yes, the target order is processed according to refund operation, wherein the preset operation comprises refund operation.
2. The information processing method as claimed in claim 1, wherein the step of acquiring the target order includes:
Periodically acquiring target orders in an order library according to filtering conditions, wherein the order library comprises a plurality of orders;
the filtering conditions include: generating a logistics track or updating the logistics track in a second preset time interval;
The filtering conditions further include: the order is processed through the preset operation, the order comprises a customer service effective service record, the order is marked as a target order, the amount of the order corresponding to the order is smaller than a third threshold value, the account corresponding to the order belongs to a specific user group, and the commodity corresponding to the order belongs to at least one of specific commodities, wherein the specific commodities comprise customized commodities and/or pre-sold commodities;
and/or the number of the groups of groups,
The predetermined operation includes a refund operation, and further includes, after the step of processing the target order according to the predetermined operation:
And distributing compensation to a target account corresponding to the target order processed according to the refund operation.
3. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the processor implements the information processing method according to claim 1 or 2 when executing the computer program.
4. A computer-readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the information processing method according to claim 1 or 2.
5. An information processing system, comprising:
The acquisition module is used for acquiring a target order, wherein the commodity shipment corresponding to the target order is abnormal;
The pushing module is used for pushing notification information to a target account corresponding to the target order, wherein the notification information comprises a notification text for notifying abnormal commodity delivery;
the processing module is used for processing the target order according to a preset operation; and
The first judging module is used for judging whether an operation instruction is received or not in a first preset time interval after the pushing module is called, and the operation instruction is used for determining the preset operation; if not, calling the pushing module again;
the notification information further comprises a virtual control for receiving the operation instruction, and/or the operation instruction comprises a refund instruction, wherein the refund instruction is used for determining the preset operation as a refund operation; the information processing system further comprises a third judging module, wherein the third judging module is used for judging whether the operation instruction is a refund instruction or not when the first judging module judges that the operation instruction is yes, and calling the processing module to process the target order according to the refund operation if the operation instruction is the refund instruction;
The information processing system further comprises a second judging module, a first judging module and a second judging module, wherein the second judging module is used for judging whether the time interval between the current time and the time when the notification information is pushed for the first time is larger than a first threshold value or whether the accumulated number of times when the notification information is pushed is larger than a second threshold value; and if yes, calling the processing module to process the target order according to refund operation, wherein the predetermined operation comprises refund operation.
6. The information handling system of claim 5, wherein the acquisition module is specifically configured to periodically acquire the target order according to the filtering condition in an order store, the order store including a plurality of orders;
the filtering conditions include: generating a logistics track or updating the logistics track in a second preset time interval;
The filtering conditions further include: the order is processed through the preset operation, the order comprises a customer service effective service record, the order is marked as a target order, the amount of the order corresponding to the order is smaller than a third threshold value, the account corresponding to the order belongs to a specific user group, and the commodity corresponding to the order belongs to at least one of specific commodities, wherein the specific commodities comprise customized commodities and/or pre-sold commodities;
and/or the number of the groups of groups,
The predetermined operation includes a refund operation, and the information processing system further includes:
And the compensation module is used for distributing compensation to a target account corresponding to the target order processed according to the refund operation.
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| CN111861502B (en) * | 2020-04-03 | 2024-04-19 | 上海寻梦信息技术有限公司 | Information processing method, system, electronic device and storage medium |
| CN114077505A (en) * | 2021-11-18 | 2022-02-22 | 福建天晴数码有限公司 | Method and system for compensating delivery failure |
| CN114841776A (en) * | 2022-05-16 | 2022-08-02 | 阿里巴巴（中国）有限公司 | Order processing method, service providing method, system and electronic equipment |
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