CN108510088B - Information system operation and maintenance closed-loop management system and method - Google Patents
Information system operation and maintenance closed-loop management system and method Download PDFInfo
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Abstract
The invention discloses an operation and maintenance closed-loop management system and method for an information system, wherein the method comprises the following steps: carrying out asset combing on an information system to obtain asset statistical data of the information system; budgeting is carried out by adopting a fine workload method according to the asset statistical data of the information system; auditing the operation and maintenance detail content recorded by the operation and maintenance personnel every day or every week in the operation and maintenance implementation process to obtain the operation and maintenance detail content after daily or weekly auditing; carrying out monthly operation and maintenance cost settlement and annual operation and maintenance cost decision calculation according to the operation and maintenance detail contents after daily or weekly audit; and correcting the budget parameters of budget planning according to the settlement data. The invention audits the operation and maintenance detail content recorded by the operation and maintenance personnel every day or every week in the operation and maintenance implementation process according to the budgeting result, and is more scientific, comprehensive and reliable; a closed-loop management scheme is formed, and the whole process of the operation and maintenance project of the information system can be effectively managed. The invention can be widely applied to the technical field of information.
Description
Technical Field
The invention relates to the technical field of information, in particular to an operation and maintenance closed-loop management system and method for an information system.
Background
With the vigorous development of the internet, the information technology is continuously innovated, and becomes an important tool for supporting the development of businesses of government departments, enterprises and public institutions and the like; the operation and maintenance of the information system need to continuously invest high operation and maintenance cost and apply an efficient operation and maintenance management method, so that the stable, safe and continuous operation of the information system can be guaranteed. According to the data statistics of the Guangzhou city informatization department, the operation and maintenance cost of the information system of the Guangzhou city reaches 3-4 billion yuan every year, and the IT operation and maintenance cost of other cities and enterprises and public institutions at all levels in the country is more accumulated. At present, the information system operation and maintenance projects of government departments, enterprises and public institutions and the like generally adopt an outsourcing mode, budgeting is carried out in the early stage of the information system operation and maintenance management (namely, operation and maintenance cost is applied in budgeting), and settlement are carried out in the later stage, but the following problems or defects exist:
(1) the implementation process does not carry out supervision and accounting, the use of the operation and maintenance cost in the implementation process is unclear, the operation and maintenance cost is not combined with the actual operation and maintenance content, the cost is not clear at all, the operation and maintenance cost settlement and settlement can be generally carried out at the end of a project only in a form of written reports according to contracts, the operation and maintenance cost settlement and settlement cannot be carried out in combination with the actual situation of the implementation process, and the operation and maintenance cost settlement and settlement are not scientific, comprehensive and reliable enough.
(2) A closed-loop management scheme comprising the steps of information system asset combing, budgeting, operation and maintenance implementation management, operation and maintenance cost settlement, budget parameter correction and the like is lacked, and the whole process of the information system operation and maintenance project cannot be effectively managed.
Disclosure of Invention
To solve the above technical problems, the present invention aims to: the system and the method for managing the operation and maintenance closed loop of the information system are scientific, effective, comprehensive and reliable.
The first technical scheme adopted by the invention is as follows:
an operation and maintenance closed-loop management method for an information system comprises the following steps:
carrying out asset combing on an information system to obtain asset statistical data of the information system;
budgeting is carried out by adopting a fine workload method according to the asset statistical data of the information system;
auditing the operation and maintenance detail content recorded by the operation and maintenance personnel every day or every week in the operation and maintenance implementation process according to the budgeting result to obtain the operation and maintenance detail content after daily or weekly auditing;
carrying out monthly operation and maintenance cost settlement and annual operation and maintenance cost settlement according to the operation and maintenance detail contents checked every day or every week to obtain settlement data;
and correcting the budget parameters of budget planning according to the settlement data.
Further, the step of performing information system asset combing to obtain information system asset statistical data specifically includes:
compiling an information system asset statistical table, wherein the information system asset statistical table comprises an information system infrastructure asset statistical table, an information system software asset statistical table, an information system data asset statistical table and an information system security service statistical table;
according to the type of the assets of the information system, the detailed contents of the assets are respectively input into an information system infrastructure asset statistical table, an information system software asset statistical table, an information system data asset statistical table and an information system security service statistical table;
and forming an information system asset statistical detail report of a unit or department according to the recorded information system infrastructure asset statistical table, the information system software asset statistical table, the information system data asset statistical table and the information system security service statistical table.
Further, the budgeting step by using a fine workload method according to the asset statistical data of the information system specifically includes:
respectively compiling an information system infrastructure operation and maintenance cost budget table, an information system software operation and maintenance cost budget table, an information system data operation and maintenance cost budget table and an information system security service cost budget table according to the formed information system asset statistics detail table;
respectively inputting the operation and maintenance budget parameter contents in an information system infrastructure operation and maintenance cost budget table, an information system software operation and maintenance cost budget table, an information system data operation and maintenance cost budget table and an information system security service cost budget table;
and forming an information system operation and maintenance cost budget statement of a unit or department according to the input information system infrastructure operation and maintenance cost budget statement, the information system software operation and maintenance cost budget statement, the information system data operation and maintenance cost budget statement and the information system security service cost budget statement.
Further, the step of entering the operation and maintenance budget parameter content in the operation and maintenance cost budget table of the information system specifically includes:
inputting operation and maintenance budget contents into an information system operation and maintenance cost budget table, wherein the operation and maintenance budget contents comprise operation and maintenance contents of all components, operation and maintenance personnel levels, maintenance levels and operation time requirements, and the operation time requirements comprise periods, times and operation and maintenance time of each time;
calculating the operation and maintenance cost required by the subcomponents of each component according to the recorded operation and maintenance budget content, wherein the calculation formula of the operation and maintenance cost required by the subcomponents of each component is as follows:
Pis＝Hi Jio×12÷2000，
wherein, PisThe required maintenance costs for the ith sub-component of the s-th component of the components, HiIs the operation and maintenance duration of the ith sub-component of the component, and Hi＝Kip×Riq×Iiv，JioThe unit price, K, of the fee required by the o-th level of operation and maintenance personnel for the i-th sub-component of the componentipIs the p-th operation and maintenance time of the ith sub-component in the component, RiqThe q-th operation and maintenance frequency of the ith sub-component in the component is set; i isivV operation and maintenance periods of the ith sub-component in the component; s is 1,2 … … m; 1,2 … … n; o is 1,2, 3; p is 1,2, 3; q is 1,2 … … n; v is 1,2,3,4,5,6, 7; m and n are respectively the total number of the components and the total number of the sub-components in the s-th component;
calculating the total operation and maintenance cost of each component according to the operation and maintenance cost required by the sub-components of each component, wherein the calculation formula of the total operation and maintenance cost of each component is as follows: p ═ Σ PisWhere Σ is the sign of the summation.
Each component and its sub-components are specifically determined by the type of the budget table of the operation and maintenance cost. For example, the information system software operation and maintenance cost budget table comprises a system as a component and a module as a sub-component. Similarly, the components and subcomponents corresponding to the information system infrastructure operation and maintenance cost budget table, the information system data operation and maintenance cost budget table and the information system security service cost budget table can be obtained.
Taking the operation and maintenance cost budget table of the information system software as an example, the step of inputting the operation and maintenance budget parameter content into the operation and maintenance cost budget table of the information system software specifically includes:
the operation and maintenance budget content of the information system software is input into an operation and maintenance cost budget table of the information system software, the operation and maintenance budget content comprises the operation and maintenance content, the operation and maintenance personnel level, the maintenance level and the operation time requirement of each system, and the operation time requirement comprises a period, times and each operation and maintenance time;
calculating the operation and maintenance cost required by each system component module according to the input operation and maintenance budget content, wherein the calculation formula of the operation and maintenance cost required by each system component module is as follows:
Pis＝Hi Jio×12÷2000，
wherein, PisThe maintenance costs for the ith module of the s-th system of the systems HiThe operation and maintenance duration of the ith component module in the system, and Hi＝Kip×Riq×Iiv，JioThe unit price, K, of the fee required by the o-th level operation and maintenance personnel of the i-th component module in the systemipFor the p-th operation and maintenance time, R, of the ith component module in the systemiqThe q-th operation and maintenance frequency of the ith component module in the system is set; i isivV operation and maintenance periods of the ith component module in the system; s is 1,2 … … m; 1,2 … … n; o is 1,2, 3; p is 1,2, 3; q is 1,2 … … n; v is 1,2,3,4,5,6, 7; m and n are the total number of each system and the total number of the s-th system composition module respectively;
calculating the total software operation and maintenance cost of each system according to the operation and maintenance cost required by each system composition module, wherein the calculation formula of the total software operation and maintenance cost of each system is as follows: p ═ Σ PisWhere Σ is the sign of the summation.
Further, the step of auditing the operation and maintenance detail content recorded by the operation and maintenance personnel every day in the operation and maintenance implementation process according to the budgeting result to obtain the operation and maintenance detail content after daily auditing specifically includes:
dividing the work of the information system operation and maintenance implementation process into three types of daily inspection, fault reporting and functional performance adjustment according to the information system operation and maintenance cost budget specification;
the method comprises the following steps that corresponding operation and maintenance implementing personnel respectively input daily actual operation and maintenance detailed contents of three types of daily routing inspection, fault reporting and functional performance adjustment to generate an operation and maintenance electronic ledger;
and auditing the daily actual operation and maintenance detailed content by the operation and maintenance implementing and auditing personnel according to the generated operation and maintenance electronic ledger.
In the operation and maintenance implementation process, operation and maintenance personnel carry out operation and maintenance work according to the content (namely, project) corresponding to the budgeting result, record daily actual work content and submit the actual work content to the system, and after the actual work content is successfully submitted, the operation and maintenance implementation auditor can carry out auditing.
Further, the step of performing monthly operation and maintenance cost settlement and annual operation and maintenance cost settlement according to the operation and maintenance detail content after daily or weekly audit to obtain settlement data specifically includes:
calling the operation and maintenance detail content after daily auditing to settle monthly operation and maintenance expenses so as to output a monthly operation and maintenance expense settlement report;
and carrying out operation and maintenance acceptance and annual operation and maintenance cost settlement according to the monthly operation and maintenance cost settlement report to output an annual operation and maintenance cost settlement report.
Further, the step of correcting the budgeting parameter of the budgeting according to the settlement settling data specifically includes:
carrying out statistical analysis according to settlement data, and calculating the average value of annual parameters of various operation and maintenance detail contents;
and correcting the budget parameters of budget planning according to the calculated annual parameter average value. Wherein the present invention calculates an annual parameter average from settlement resolution data and then uses the average to correct the budget parameter.
The second technical scheme adopted by the invention is as follows:
an information system operation and maintenance closed-loop management system, comprising:
the information system asset combing module is used for combing the assets of the information system to obtain the asset statistical data of the information system;
the budget planning module is used for carrying out budget planning by adopting a fine workload method according to the asset statistical data of the information system;
the operation and maintenance implementation management module is used for auditing the operation and maintenance detail contents recorded by the operation and maintenance personnel every day or every week in the operation and maintenance implementation process according to the budgeting result to obtain the operation and maintenance detail contents audited every day or every week;
the operation and maintenance cost settlement module is used for carrying out monthly operation and maintenance cost settlement and annual operation and maintenance cost settlement according to the operation and maintenance detail contents checked every day or every week to obtain settlement data;
and the budget parameter correction module is used for correcting the budget parameters of budget planning according to the settlement data.
Further, the information system asset combing module comprises:
the asset statistical table compiling unit is used for compiling an information system asset statistical table, and the information system asset statistical table comprises an information system infrastructure asset statistical table, an information system software asset statistical table, an information system data asset statistical table and an information system safety service statistical table;
the asset detail content input unit is used for respectively inputting asset detail contents into an information system infrastructure asset statistical table, an information system software asset statistical table, an information system data asset statistical table and an information system security service statistical table according to the type of the information system asset;
and the asset statistical detail report generation unit is used for forming an information system asset statistical detail report of a unit or department according to the input information system infrastructure asset statistical table, the information system software asset statistical table, the information system data asset statistical table and the information system security service statistical table.
Further, the budgeting module specifically includes:
the operation and maintenance cost budget table compiling unit is used for compiling an information system infrastructure operation and maintenance cost budget table, an information system software operation and maintenance cost budget table, an information system data operation and maintenance cost budget table and an information system security service cost budget table respectively according to the formed information system asset statistics detailed table;
the budget parameter content input unit is used for respectively inputting the operation and maintenance budget parameter contents in an information system infrastructure operation and maintenance cost budget table, an information system software operation and maintenance cost budget table, an information system data operation and maintenance cost budget table and an information system security service cost budget table;
and the operation and maintenance cost budget detail table generating unit is used for forming an information system operation and maintenance cost budget detail table of a unit or department according to the input information system infrastructure operation and maintenance cost budget table, the information system software operation and maintenance cost budget table, the information system data operation and maintenance cost budget table and the information system security service cost budget table.
Further, the budget parameter content entry unit specifically includes:
the budget content input subunit is used for inputting operation and maintenance budget contents into an information system operation and maintenance cost budget table, wherein the operation and maintenance budget contents comprise operation and maintenance contents of all components, operation and maintenance personnel levels, maintenance levels and operation time requirements, and the operation time requirements comprise periods, times and operation and maintenance time of each time;
the operation and maintenance cost calculation operator unit of the sub-components is used for calculating the operation and maintenance cost required by the sub-components of each component according to the input operation and maintenance budget content, and the calculation formula of the operation and maintenance cost required by the sub-components of each component is as follows:
Pis＝Hi Jio×12÷2000，
wherein, PisThe required maintenance costs for the ith sub-component of the s-th component of the components, HiIs the operation and maintenance duration of the ith sub-component of the component, and Hi＝Kip×Riq×Iiv，JioFee bill for o level operation and maintenance personnel of i sub-component of componentValence, KipIs the p-th operation and maintenance time of the ith sub-component in the component, RiqThe q-th operation and maintenance frequency of the ith sub-component in the component is set; i isivV operation and maintenance periods of the ith sub-component in the component; s is 1,2 … … m; 1,2 … … n; o is 1,2, 3; p is 1,2, 3; q is 1,2 … … n; v is 1,2,3,4,5,6, 7; m and n are respectively the total number of the components and the total number of the sub-components in the s-th component;
the operation and maintenance total cost calculation subunit is used for calculating the operation and maintenance total cost of each component according to the operation and maintenance cost required by the sub-components of each component, and the calculation formula of the operation and maintenance total cost of each component is as follows: p ═ Σ Pis, where Σ is the summation symbol.
Further, the operation and maintenance implementation management module specifically includes:
the work division unit is used for dividing the work of the information system operation and maintenance implementation process into three types of daily inspection, fault reporting and functional performance adjustment according to the information system operation and maintenance cost budget specification;
the recording unit is used for respectively recording daily actual operation and maintenance detailed contents of three types of daily routing inspection, fault reporting and functional performance adjustment by corresponding operation and maintenance implementing personnel so as to generate an operation and maintenance electronic ledger;
and the auditing unit is used for auditing the daily actual operation and maintenance detailed contents by the operation and maintenance implementing and auditing personnel according to the generated operation and maintenance electronic ledger.
Further, the operation and maintenance cost settlement module specifically includes:
the monthly operation and maintenance cost settlement unit is used for calling the operation and maintenance detail contents after daily auditing to settle the monthly operation and maintenance cost so as to output a monthly operation and maintenance cost settlement report;
and the annual operation and maintenance cost settlement unit is used for performing operation and maintenance acceptance and annual operation and maintenance cost settlement according to the monthly operation and maintenance cost settlement report so as to output an annual operation and maintenance cost settlement report.
Further, the budget parameter correction module specifically includes:
the annual parameter average value calculating unit is used for carrying out statistical analysis according to settlement data and calculating the annual parameter average value of each operation and maintenance detail content;
and the correcting unit is used for correcting the budget parameters of the budget plan according to the calculated annual parameter average value. The relevant operation and maintenance detail content refers to budget parameters related to settlement data.
The third technical scheme adopted by the invention is as follows:
an information system operation and maintenance closed-loop management system, comprising:
a memory for storing a program;
and the processor is used for loading the program to execute the information system operation and maintenance closed-loop management method according to the first technical scheme.
The invention has the beneficial effects that: the invention relates to an information system operation and maintenance closed-loop management system and a method, which adds a step of auditing the operation and maintenance detail content recorded by operation and maintenance personnel every day or every week in the operation and maintenance implementation process according to the budgeting result, carries out supervision and accounting through the auditing of the operation and maintenance implementation process so as to clearly know the use destination of operation and maintenance cost, combines the operation and maintenance cost with the actual operation and maintenance work content by combining a fine workload method adopted in the budgeting process, can carry out operation and maintenance cost settlement and settlement by combining the actual situation of the implementation process, and is more scientific, comprehensive and reliable; a closed-loop management scheme is formed through the processes of information system asset combing, budgeting, operation and maintenance implementation auditing, operation and maintenance cost settlement, budget parameter correction and the like, and the whole process of the information system operation and maintenance project can be effectively managed.
Drawings
FIG. 1 is a block diagram of the major modules of an operation and maintenance closed-loop management system of an information system according to the present invention;
FIG. 2 is a flowchart illustrating a method for managing an operation/maintenance closed loop of an information system according to the present invention;
FIG. 3 is a detailed flow chart of the information system asset combing process of the present invention;
FIG. 4 is a flowchart illustrating an embodiment of a process for budgeting using a fine workload method according to the present invention;
FIG. 5 is a flowchart illustrating a detailed process of auditing management of operation and maintenance of an information system according to the present invention;
FIG. 6 is a flow chart showing a specific process of settling the operational costs of the information system according to the present invention;
FIG. 7 is a flowchart illustrating a process of correcting the budget parameter according to an embodiment of the present invention.
Detailed Description
The present invention will be explained first with respect to terms:
information system asset: the enterprise or organization purchases software (including custom developed software) and hardware (including information system infrastructure, information system software, information system data, and information system security) to meet the needs of the job.
Fine workload method: a method of calculating the operational costs based on the time spent by technicians to maintain software and hardware, including information system infrastructure, information system software, information system data, and information system security.
Operation and maintenance electronization standing book: the informatization management department is convenient to manage, saves manpower and material resources, and establishes the ledger which can be filled in on a computer. The operation and maintenance personnel can clearly record the actual working condition of the daily operation and maintenance process.
The invention will be further explained and explained with reference to the drawings and the embodiments in the description.
The invention starts from the limitation existing in the current information system operation and maintenance management, aims to effectively control the operation and maintenance cost of the whole information system operation and maintenance process (namely, information system asset combing, budget planning, operation and maintenance implementation auditing, operation and maintenance cost settlement and budget parameter correction), and solves the problem that the operation and maintenance of outsourcing units are caused because an owner unit (such as a government department, an enterprise and public institution and the like) can not effectively supervise and manage the operation and maintenance implementation process; a budget parameter correction module is added, and closed-loop management of operation and maintenance of the information system and accurate management of budget cost are achieved.
As shown in fig. 1, the operation and maintenance closed-loop management system of the information system of the present invention mainly includes the following modules:
the information system asset combing module is used for combing the assets of the information system to obtain the asset statistical data of the information system;
the budget planning module is used for carrying out budget planning by adopting a fine workload method according to the asset statistical data of the information system;
the operation and maintenance implementation management module is used for carrying out operation and maintenance work according to the content (namely, project) corresponding to the budgeting result of the operation and maintenance personnel, recording daily or weekly actual work content and successfully submitting the actual work content to the system to generate an operation and maintenance electronic ledger, and then the operation and maintenance implementation auditing personnel audit the operation and maintenance detail content (namely, actual work content detail) recorded by the operation and maintenance personnel daily or weekly in the operation and maintenance implementation process according to the budgeting result to obtain the operation and maintenance detail content after daily or weekly audit;
the operation and maintenance cost settlement module is used for carrying out monthly operation and maintenance cost settlement and annual operation and maintenance cost settlement according to the operation and maintenance detail contents checked every day or every week to obtain settlement data;
and the budget parameter correction module is used for correcting the budget parameters of budget planning according to the settlement data.
The auditors of the operation and maintenance implementation management module are preassigned auditors, such as leaders at the previous stage of the operation and maintenance personnel, staff of a third-party supervision organization and the like. When the budget parameter correction module performs parameter correction, the annual parameter average value of the operation and maintenance work content (namely the average time of the details of the operation and maintenance) is calculated first, and then the corrected annual parameter average value is used as a reference value for operation and maintenance budget cost compilation of the information system, so that accurate management of budget cost and closed-loop management of operation and maintenance are realized.
Aiming at the bottleneck existing in the operation and maintenance cost management process of the current information system, as shown in fig. 2, the invention also provides an operation and maintenance closed-loop management method of the information system, which mainly comprises the following steps: after the assets of the information system are statistically analyzed (step one), cost budgeting is carried out on the operation and maintenance expenses of the information system through a fine workload method (step two); then, auditing and accounting actual operation and maintenance cost (step three) for three types of operation and maintenance detailed contents, namely daily inspection, fault reporting and functional performance adjustment, which are recorded by operation and maintenance personnel every day in the operation and maintenance process; and calling or counting the operation and maintenance content after daily examination to settle monthly operation and maintenance expenses, then counting monthly settlement data, completing operation and maintenance acceptance and annual settlement management of the information system (step four), meanwhile, converging the data in the step three and the step four to form operation and maintenance big data, continuously feeding back the examined result data and the settlement data to the step two through a big data processing technology, carrying out comparative analysis on the data and the related parameters of the last workload (such as the budget parameters of the previous year) in the step two, correcting the related budget parameters of budget planning (step five), and using the data as the budget reference value of the operation and maintenance costs of the information system to achieve the purpose of accurate expense budget. The scheme of fig. 2 forms a whole process closed loop flow including information system asset combing, budgeting, operation and maintenance implementation auditing management, operation and maintenance cost settlement decision and budget parameter correction, and realizes refinement and accuracy of operation and maintenance cost management. The following describes the specific implementation of fig. 2 in detail:
the method comprises the following steps: and (4) information system asset combing.
As shown in fig. 3, the information system asset combing process of the present invention specifically includes the following processes:
a. and compiling an information system asset statistical table.
The invention divides the information assets into four categories of information system infrastructure, information system software, information system data and information system safety when compiling the information system assets statistical table, and the specific statistical contents of the four types of tables are as follows:
(1) the information system infrastructure asset statistics table column contents mainly include device name, device configuration, device quantity, purchase price, total purchase price, purchase time, remarks and the like, and are detailed in table 1 below.
Table 1: information system infrastructure asset statistics table
(2) The contents of the information system software asset statistical table column mainly include system name, service object quantity, annual business handling capacity, purchase price, total purchase price, purchase time, remarks and the like, and are detailed in the following table 2.
Table 2: information system software asset statistics table
(3) The data asset statistics table column contents of the information system mainly include data topics, data resource library names, service items, service item descriptions, data volumes, growth volumes, remarks and the like, and are detailed in table 3 below.
Table 3: information system data asset statistics table
(4) The contents of the information system security service statistics table column mainly include service items, service descriptions, service object numbers, service frequencies, units, total numbers, remarks, and the like, which are detailed in table 4 below.
Table 4: information system safety service statistical table
b. And inputting asset detail contents of the information system.
According to the type of the assets of the information system, the asset detail can be respectively input into the infrastructure of the information system, the software of the information system, the data of the information system and the safety service statistical table of the information system; and the detail item content can be added and deleted in the asset statistical table every year.
c. And generating an information system asset statistical report.
After all information system assets of a unit are recorded without errors, the method can generate a detailed statement of the asset statistics of the information system of the unit.
Step two: and (4) budgeting.
As shown in fig. 4, the budgeting process performed by the fine workload method of the present invention specifically includes the following steps:
a. and compiling an operation and maintenance cost budget table of the information system.
According to the information system asset statistics list output in the step one, the invention can respectively compile operation and maintenance cost budget lists of information system infrastructure, information system software, information system data and information system safety.
Taking an information system software operation and maintenance cost budget table as an example, the contents of the fine workload budget column compiled by the invention mainly include system name operation and maintenance contents, operation and maintenance content description, operation and maintenance personnel level, maintenance level, operation time requirements (operation and maintenance period, operation and maintenance times, operation and maintenance time each time), annual working hours, service manual summary (senior people, middle people, junior people), operation and maintenance costs of each module, system operation and maintenance cost subtotal and the like, and the details are shown in the following table 5.
Table 5: budget table for operation and maintenance cost of information system software
b. And inputting the operation and maintenance budget parameter content.
The main process of entering the operation and maintenance budget parameter content in this specific embodiment is as follows:
inputting operation and maintenance budget contents into an information system operation and maintenance cost budget table, wherein the operation and maintenance budget contents comprise operation and maintenance contents of all components, operation and maintenance personnel levels, maintenance levels and operation time requirements, and the operation time requirements comprise periods, times and operation and maintenance time of each time;
calculating the operation and maintenance cost required by the subcomponents of each component according to the recorded operation and maintenance budget content, wherein the calculation formula of the operation and maintenance cost required by the subcomponents of each component is as follows:
Pis＝Hi Jio×12÷2000，
wherein, PisThe required maintenance costs for the ith sub-component of the s-th component of the components, HiIs the operation and maintenance duration of the ith sub-component of the component, and Hi＝Kip×Riq×Iiv，JioThe unit price, K, of the fee required by the o-th level of operation and maintenance personnel for the i-th sub-component of the componentipIs the p-th operation and maintenance time of the ith sub-component in the component, RiqThe q-th operation and maintenance frequency of the ith sub-component in the component is set; i isivV operation and maintenance periods of the ith sub-component in the component; s is 1,2 … … m; 1,2 … … n; o is 1,2, 3; p is 1,2, 3; q is 1,2 … … n; v is 1,2,3,4,5,6, 7; m and n are respectively the total number of the components and the total number of the sub-components in the s-th component;
calculating the total operation and maintenance cost of each component according to the operation and maintenance cost required by the sub-components of each component, wherein the calculation formula of the total operation and maintenance cost of each component is as follows: p ═ Σ PisWhere Σ is the sign of the summation.
Each component and its sub-components of the embodiment are specifically determined by the type of the operation and maintenance cost budget table, for example, the component in the operation and maintenance cost budget table of the information system software is a system, and the sub-component is a component module; similarly, the components and subcomponents corresponding to the information system infrastructure operation and maintenance cost budget table, the information system data operation and maintenance cost budget table and the information system security service cost budget table can be obtained.
Taking the operation and maintenance cost budget of the information system software as an example, the specific process of inputting the operation and maintenance budget parameter content in this embodiment is as follows: firstly, parameters such as operation and maintenance contents, operation and maintenance personnel levels, maintenance levels, operation time requirements (period, times, operation and maintenance time each time) and the like of each system are input, then operation and maintenance cost and total cost required by each component module are calculated, and the following is a detailed calculation formula:
Pis＝Hi Jio×12÷2000
Hi＝Kip×Riq×Iiv
P＝∑Pis
in the above formula:
p: the unit of the total cost of the operation and maintenance of the information system software is element;
Hi: the cumulative time of the i-th component module of the information system software is hourly, namely H1、H2…HnThe operation and maintenance duration of each component module;
Jio: the unit of the cost required by the o level operation and maintenance personnel of the i component module of the information system software is ten thousand per month, Ji1、Ji2、Ji3The cost unit prices of primary, middle and high-grade operation and maintenance personnel are respectively;
Iiv: v operation and maintenance periods of I-th component module of information system software, i.e. each working dayivIs Ii1250, daily IivIs Ii2365, weekly IivIs Ii352, monthly IivIs Ii412, each season IivIs Ii54, each half year IivIs Ii62, yearly IivIs Ii7＝1；
Riq: the q-th operation and maintenance times of the i-th component module of the information system software;
Kip: p-th operation and maintenance time of i-th component module of information system software, Ki1、Ki2…KinThe unit is hour for different maintenance time each time;
12 represents twelve months per year and 2000 represents the product of 250 days of operation a year times 8 hours of operation a day.
c. And generating an operation and maintenance cost budget report of the information system.
After all the informationized operation and maintenance contents of the unit are recorded and are correct, the invention can generate an operation and maintenance cost budget table of the unit information system.
Step three: and (5) operation and maintenance implement auditing management.
As shown in fig. 5, the operation and maintenance implementation management process of the information system of the present invention mainly includes the following contents:
a. and recording the detailed content of daily actual operation and maintenance.
According to the budgeting report form in the second step, the work of the operation and maintenance implementation process of the information system is divided into three types of operation and maintenance contents including daily inspection, fault reporting and function performance adjustment, the operation and maintenance technicians (including senior, middle-grade and junior operation and maintenance workers) at the level enter operation and maintenance detail contents which are responsible for the operation and maintenance technicians at each day, the operation and maintenance detail contents include operation and maintenance work contents, operation and maintenance duration, processing results and the like, and the specific implementation process is as follows:
the main implementation process of the daily patrol class operation and maintenance work is as follows: the first step, elements (such as people, processes, tools and the like) participating in the operation and maintenance process, the operation and maintenance content and the inspection items are brought into the standard before the development of work, so that all operation and maintenance personnel use a standardized form template to inspect, the inspection content is determined, and omission is avoided; secondly, the operation and maintenance personnel carry out inspection work (including information system infrastructure, information system software, information system data, information system safety inspection and the like); and thirdly, inputting the template data of the daily inspection operation and maintenance personnel into a system to finish the inspection work.
The main implementation process of the operation and maintenance work of fault reporting is as follows: the method comprises the steps that firstly, a standard fault processing flow (including fault severity, resource transfer, fault processing, a knowledge base filing process and the like), standard target recovery time and target solution time are established before work is carried out; secondly, the operation and maintenance personnel process faults (including fault processing of information system infrastructure, information system software, information system data, information system safety and the like); and thirdly, recording the recorded fault content, processing time, participators and other processing data into a system to finish the operation and maintenance work of the fault class.
The main implementation process of the operation and maintenance work of the functional performance adjustment type is as follows: firstly, developing a standard function or performance adjustment process before work (such as requirement analysis, function performance test, optimization or upgrade, report summarization and the like); secondly, the operation and maintenance personnel adjust the functions or the performance (including information system infrastructure, information system software, information system data and information system safety functions or performance adjustment); and thirdly, recording the data of working contents, using tools, processing time, participating personnel and the like into a system to finish the operation and maintenance work of functional performance adjustment.
b. And generating an operation and maintenance electronic ledger.
After the contents of the daily actual operation and maintenance details are recorded and are correct, the operation and maintenance electronic ledger can be generated.
c. And auditing the detailed contents of daily actual operation and maintenance.
The invention is monitored or checked by superior management personnel and the like to confirm the operation and maintenance work every day (for example, whether the accounting is consistent with the operation and maintenance content in the second step or not so as to realize the management of cost accounting and the like), thereby ensuring the authenticity of the operation and maintenance work and avoiding the phenomenon of formal operation and maintenance.
Step four: and settling the operation and maintenance cost.
As shown in fig. 6, the operation and maintenance cost settlement process of the information system of the present invention mainly includes the following contents:
a. output operation and maintenance expense settlement report
According to the daily actual operation and maintenance detail content report forms which are checked and passed in the third step, the monthly operation and maintenance report forms or the marked tasks (such as the completion condition of the guarantee work of the major business period, the completion condition of upgrading and reconstruction and the like) are taken as the basis of settlement, and the corresponding operation and maintenance cost settlement report forms are output.
b. And outputting an operation and maintenance cost settlement report.
According to the monthly operation and maintenance cost settlement report, annual operation and maintenance cost statistics is carried out, and the annual operation and maintenance cost settlement report is output to evaluate the overall operation and maintenance service quality to finish final annual settlement.
(5) Step five: and correcting the budget parameters.
As shown in FIG. 7, the budget parameter correction process of the present invention mainly includes the following steps:
a. and adjusting the budget parameters.
According to the settlement and settlement report data output in the step four, the invention calculates the content annual parameter average value of each operation and maintenance detail in the report (i.e. the accumulated annual average value of the time spent by the operation and maintenance technicians for each operation and maintenance content each time) as the adjusted budget parameter reference value.
b. And (4) budgeting.
The invention uses the adjusted result data (namely the annual average value) to guide the compilation of the operation and maintenance budget and the formulation of the related management strategy, thereby realizing the refinement and the accuracy of the operation and maintenance budget.
Compared with the prior art, the operation and maintenance closed-loop management system and method for the information system have the following advantages:
(1) the management in the whole process of the information system asset combing, the budgeting, the operation and maintenance implementation management and the operation and maintenance cost settlement is realized, and the management is more comprehensive.
(2) A budget parameter correction module is introduced, and the corrected budget parameter is fed back to a budget planning module, so that the closed-loop management of the whole process including information system asset combing, budget planning, operation and maintenance implementation auditing management, operation and maintenance cost settlement and budget parameter correction is realized, and the method is more comprehensive and effective.
(3) The data after the cost accounting in the operation and maintenance implementation process is used as the basis of the operation and maintenance cost settlement, and the operation and maintenance cost settlement is more scientific and accurate.
(4) The annual average value of the budget parameters calculated by the settlement final settlement report is applied to budget planning, so that the method is more accurate.
(5) A fine workload method is adopted for budget planning, and fine budget of operation and maintenance cost is achieved.
(6) By accounting the detailed work content in the actual operation and maintenance process, the operation and maintenance cost in the implementation process is effectively supervised, and the fine accounting of the operation and maintenance cost is realized.
In conclusion, the scheme of the invention can reduce the operation and maintenance cost of the information system, standardize the supervision and management of the operation and maintenance implementation process, is beneficial to acquiring the process data of the operation and maintenance, ensures the effective control of the cost of the information system and the improvement of the service quality, realizes the refining and accurate targets of the operation and maintenance budget through closed-loop management, provides informatization support for the operation and maintenance of the information system, and can scientifically perform the closed-loop management of the whole operation and maintenance process.
While the preferred embodiments of the present invention have been illustrated and described, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims.
Claims (7)
1. An operation and maintenance closed-loop management method of an information system is characterized in that: the method comprises the following steps:
(1) combing assets, combing information system assets, and forming an information system asset statistical table; the method comprises the steps that an information system asset statistical table is compiled, wherein the information system asset statistical table comprises an information system infrastructure asset statistical table, an information system software asset statistical table, an information system data asset statistical table and an information system safety service statistical table;
according to the type of the assets of the information system, the detailed contents of the assets are respectively input into an information system infrastructure asset statistical table, an information system software asset statistical table, an information system data asset statistical table and an information system security service statistical table;
forming an information system asset statistical detail report of a unit or department according to the recorded information system infrastructure asset statistical table, the information system software asset statistical table, the information system data asset statistical table and the information system security service statistical table;
(2) budgeting, namely, defining the operation and maintenance content and requirement of the information system according to the formed asset statistical detail table of the information system, setting the operation and maintenance budget parameter, and compiling the operation and maintenance budget by adopting a fine workload method; respectively compiling an information system infrastructure operation and maintenance cost budget table, an information system software operation and maintenance cost budget table, an information system data operation and maintenance cost budget table and an information system security service cost budget table to form an information system operation and maintenance cost budget of a unit or a department;
(3) the operation and maintenance implementation is implemented, the supervision management of the operation and maintenance implementation process is enhanced, an operation and maintenance implementation party is required to input daily or weekly actual operation and maintenance detail contents to form an operation and maintenance electronic ledger, the supervision party audits the daily or weekly actual operation and maintenance detail contents, and the daily or weekly audited operation and maintenance detail contents are output;
(4) settling cost, namely performing monthly operation and maintenance cost settlement and annual operation and maintenance cost settlement according to the operation and maintenance detail contents checked every day or every week to obtain settlement data;
(5) and feedback correction, namely correcting budget parameters of budget planning according to settlement data, and correcting related parameters set in the step 2 (if no change exists, correction is not needed) according to the settlement data in the step 4, so as to provide positive feedback for operation and maintenance cost planning of the next year.
2. The operation and maintenance closed-loop management method of the information system according to claim 1, characterized in that: the method comprises the following steps of inputting operation and maintenance budget parameters into an information system operation and maintenance cost budget table, and compiling the operation and maintenance budget by adopting a fine workload method, and specifically comprises the following steps:
inputting operation and maintenance budget contents into an information system operation and maintenance cost budget table, wherein the operation and maintenance budget contents comprise operation and maintenance contents of all components, operation and maintenance personnel levels, maintenance levels and operation time requirements, and the operation time requirements comprise periods, times and operation and maintenance time of each time;
calculating the operation and maintenance cost required by the subcomponents of each component according to the recorded operation and maintenance budget content, wherein the calculation formula of the operation and maintenance cost required by the subcomponents of each component is as follows:
Pis＝Hi Jio×12÷2000，
wherein, PisThe required maintenance costs for the ith sub-component of the s-th component of the components, HiIs the operation and maintenance duration of the ith sub-component of the component, and Hi＝Kip×Riq×Iiv，JioThe unit price, K, of the fee required by the o-th level of operation and maintenance personnel for the i-th sub-component of the componentipIs the p-th operation and maintenance time of the ith sub-component in the component, RiqThe q-th operation and maintenance frequency of the ith sub-component in the component is set; i isivV operation and maintenance periods of the ith sub-component in the component; s is 1,2 … … m; 1,2 … … n; o is 1,2, 3; p is 1,2, 3; q is 1,2 … … n; v is 1,2,3,4,5,6, 7; m and n are respectively the total number of the components and the total number of the sub-components in the s-th component;
calculating the total operation and maintenance cost of each component according to the operation and maintenance cost required by the sub-components of each component, wherein the calculation formula of the total operation and maintenance cost of each component is as follows: p ═ Σ PisWhere Σ is the sign of the summation.
3. The operation and maintenance closed-loop management method of the information system according to claim 1, characterized in that: the step of auditing the operation and maintenance detail content recorded by the operation and maintenance personnel every day in the operation and maintenance implementation process according to the budgeting result to obtain the operation and maintenance detail content after daily auditing specifically comprises the following steps:
dividing the work of the information system operation and maintenance implementation process into three types of daily inspection, fault reporting and functional performance adjustment according to the information system operation and maintenance cost budget specification;
the method comprises the following steps that corresponding operation and maintenance implementing personnel respectively input daily actual operation and maintenance detailed contents of three types of daily routing inspection, fault reporting and functional performance adjustment to generate an operation and maintenance electronic ledger;
auditing the daily actual operation and maintenance detailed content by operation and maintenance implementing and auditing personnel according to the generated operation and maintenance electronic ledger;
the auditing content comprises operation and maintenance content, operation and maintenance personnel level, maintenance level and each operation and maintenance time.
4. The operation and maintenance closed-loop management method of the information system according to claim 1, characterized in that: the step of performing monthly operation and maintenance cost settlement and annual operation and maintenance cost settlement according to the operation and maintenance detail content after daily or weekly audit to obtain settlement data specifically comprises the following steps:
calling the operation and maintenance detail content after daily auditing to settle monthly operation and maintenance expenses so as to output a monthly operation and maintenance expense settlement report;
and carrying out operation and maintenance acceptance and annual operation and maintenance cost settlement according to the monthly operation and maintenance cost settlement report to output an annual operation and maintenance cost settlement report.
5. The operation and maintenance closed-loop management method of the information system according to claim 1, characterized in that: the step of correcting the budgeting parameters of the budgeting according to the settlement data specifically includes:
carrying out statistical analysis according to settlement data, and calculating the average value of annual parameters of various operation and maintenance detail contents;
and correcting the budget parameters of budget planning according to the calculated annual parameter average value.
6. An information system operation and maintenance closed-loop management system is characterized in that: the method comprises the following steps:
the information system asset combing module is used for compiling an information system asset statistical table, and the information system asset statistical table comprises an information system infrastructure asset statistical table, an information system software asset statistical table, an information system data asset statistical table and an information system safety service statistical table; according to the type of the assets of the information system, the detailed contents of the assets are respectively input into an information system infrastructure asset statistical table, an information system software asset statistical table, an information system data asset statistical table and an information system security service statistical table; forming an information system asset statistical detail report of a unit or department according to the recorded information system infrastructure asset statistical table, the information system software asset statistical table, the information system data asset statistical table and the information system security service statistical table;
the budget compiling module is used for compiling an information system infrastructure operation and maintenance cost budget table, an information system software operation and maintenance cost budget table, an information system data operation and maintenance cost budget table and an information system security service cost budget table respectively according to the formed information system asset statistical detail table; inputting the operation and maintenance budget parameter content in the operation and maintenance cost budget table of the information system; forming an information system operation and maintenance cost budget statement of a unit or department according to the input information system infrastructure operation and maintenance cost budget statement, the information system software operation and maintenance cost budget statement, the information system data operation and maintenance cost budget statement and the information system security service cost budget statement;
the operation and maintenance implementation management module is used for auditing the operation and maintenance detail contents recorded by the operation and maintenance personnel every day or every week in the operation and maintenance implementation process according to the budgeting result to obtain the operation and maintenance detail contents audited every day or every week;
the operation and maintenance cost settlement module is used for carrying out monthly operation and maintenance cost settlement and annual operation and maintenance cost settlement according to the operation and maintenance detail contents checked every day or every week to obtain settlement data;
and the budget parameter correction module is used for correcting the budget parameters of budget planning according to the settlement data.
7. An information system operation and maintenance closed-loop management system is characterized in that: the method comprises the following steps:
a memory for storing a program;
a processor for loading the program to execute the information system operation and maintenance closed-loop management method according to any one of claims 1 to 5.
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