CN108510088A - A kind of information system O＆M closed loop management system and method - Google Patents
A kind of information system O＆M closed loop management system and method Download PDFInfo
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention discloses a kind of information system O＆M closed loop management system and method, method includes：Information system assets combing is carried out, information system asset statistical data are obtained；Budget compilation is carried out using fine Units-of-production method according to information system asset statistical data；The O＆M detail content that operation maintenance personnel in O＆M implementation process daily or weekly records is audited, the O＆M detail content after daily or weekly being audited；Monthly O＆M disbursement and sattlement and annual O＆M expense final accounts are carried out according to the O＆M detail content after daily or weekly auditing；The budget parameters of budget compilation are modified according to clearing final accounts data.The present invention audits the O＆M detail content that operation maintenance personnel in O＆M implementation process daily or weekly records according to the result of budget compilation, more science, comprehensively and reliable；The Managed Solution of a set of closed loop is formd, it can be to effectively being managed during the entire process of information system O＆M project.It the composite can be widely applied to information technology field.
Description
Technical field
The present invention relates to information technology field, especially a kind of information system O＆M closed loop management system and method.
Background technology
With flourishing for internet, information technology is constantly reformed, and information technology becomes support government department, enterprise's thing
The important tool that industry unit etc. is commenced business；The operation and maintenance of information system need persistently to put into the O＆M expense of great number and application
Efficient operation management method, stabilization, safety and the continuous service of ability guarantee information system.According to Guangzhou informationization supervisor portion
The information system O＆M expense of the data statistics of door, annual Guangzhou is as high as hundred million yuan of 3-4, other national cities and enterprise's thing at different levels
Industry unit IT O＆M expenses add up just more.Currently, the information system O＆M project of government department, enterprises and institutions etc.
The mode for generally using outsourcing can make a budget in information system operation management and (apply for operation and maintenance expenses when i.e. in budget compilation early period
With), the later stage can also do clearing and final accounts, but it has the following problems or defect：
(1) implementation process is not done supervision and is calculated, unintelligible to the use whereabouts of O＆M expense in implementation process, will not
O＆M expense is combined with O＆M real work content, and where at all unclear money flower is, causes generally can only in project ending
O＆M disbursement and sattlement and final accounts are carried out in the form of reading report by contract, fail to be transported in conjunction with the actual conditions of implementation process
Tie up disbursement and sattlement and final accounts, it is inadequate science, comprehensively and reliable.
(2) lack a set of comprising the combing of information system assets, budget compilation, O＆M implement management, O＆M disbursement and sattlement is determined
The closed loop management scheme of the links such as calculation, budget parameters amendment fails to having during the entire process of information system O＆M project
The management of effect.
Invention content
In order to solve the above technical problems, it is an object of the invention to：A kind of science, effective, comprehensive and reliable letter are provided
Breath system O＆M closed loop management system and method.
The first technical solution for being taken of the present invention is：
A kind of information system O＆M closed-loop management method, includes the following steps：
Information system assets combing is carried out, information system asset statistical data are obtained；
Budget compilation is carried out using fine Units-of-production method according to information system asset statistical data；
In the O＆M detail daily or weekly recorded to operation maintenance personnel in O＆M implementation process according to the result of budget compilation
Appearance is audited, the O＆M detail content after daily or weekly being audited；
Monthly O＆M disbursement and sattlement and annual O＆M expense are carried out according to the O＆M detail content after daily or weekly auditing
Final accounts obtain clearing final accounts data；
The budget parameters of budget compilation are modified according to clearing final accounts data.
Further, the progress information system assets combing, the step for obtaining information system asset statistical data, specifically
Including：
Information system asset statistical table is worked out, described information system assets statistical form includes information system infrastructure assets
Statistical form, information system software asset statistical table, data of information system asset statistical table and information system security Service Statistics table；
By the affiliated type of information system assets, assets detail content is entered into information system infrastructure assets system respectively
It counts in table, information system software asset statistical table, data of information system asset statistical table and information system security Service Statistics table；
According to the information system infrastructure assets statistical form after typing, information system software asset statistical table, information system
Data assets statistical form and the information system security Service Statistics table formation unit of uniting or the information system asset statistical detail of department
Report.
Further, it is described according to information system asset statistical data using fine Units-of-production method carry out budget compilation this
Step specifically includes：
According to the information system asset statistical detail list of formation, information system infrastructure O＆M expense budget is worked out respectively
Table, information system software O＆M expense budget table, data of information system O＆M expense budget table and information system security service charge
Use budget table；
In information system infrastructure O＆M expense budget table, information system software O＆M expense budget table, information system
Typing O＆M budget parameters content is distinguished in data O＆M expense budget table and information system security service fee budget table；
According to information system infrastructure O＆M expense budget table, the information system software O＆M expense budget after typing
Table, data of information system O＆M expense budget table and information system security service fee budget table form unit or the information of department
System O＆M expense budget schedule.
Further, specific to wrap in information system O＆M expense budget table the step for typing O＆M budget parameters content
It includes：
Typing O＆M budget content, the O＆M budget content include each composition in information system O＆M expense budget table
Partial O＆M content, operation maintenance personnel rank, levels of maintenance and activity duration require, the activity duration require to include the period,
Number and each O＆M time；
The O＆M expense needed for the sub- component part of each component part is calculated according to the O＆M budget content of typing, it is described each
The calculation formula of O＆M expense needed for the sub- component part of component part is：
Pis=Hi Jio× 12 ÷ 2000,
Wherein, PisThe O＆M expense needed for i-th of sub- component part for s-th of component part in each component part, Hi
For the O＆M duration of i-th in component part component part, and Hi=Kip×Riq×Iiv, JioIt is in component part i-th
Expense unit price needed for the o rank operation maintenance personnels of a sub- component part, KipIt is the of i-th in component part component part
P O＆M time, RiqFor q-th of O＆M number of i-th in component part component part；IivIt is i-th in component part
The v O＆M period of sub- component part；S=1,2 ... m；I=1,2 ... n；O=1,2,3；P=1,2,3；Q=1,2 ...
n；V=1,2,3,4,5,6,7；M and n be respectively component part total number and s-th component part neutron component part it is total
Number；
Operation and maintenance expenses needed for sub- component part according to each component part calculate each group into the O＆M total cost of part, institute
The calculation formula for stating the O＆M total cost of each component part is：P=∑s Pis, wherein ∑ is summation symbol.
Wherein, each component part and its subgroup by affiliated O＆M expense budget table type at partly specifically being determined.
For example, component part is system in information system software O＆M expense budget table, sub- component part is comprising modules.Similarly, may be used
Obtain information system infrastructure O＆M expense budget table, data of information system O＆M expense budget table and information system security clothes
The business corresponding component part of expense budget table and sub- component part.
It is described to be recorded in information system software O＆M expense budget table by taking information system software O＆M expense budget table as an example
The step for entering O＆M budget parameters content, specifically includes：
The O＆M budget content of typing information system software, the O＆M in information system software O＆M expense budget table
Budget content includes requiring O＆M content, operation maintenance personnel rank, levels of maintenance and the activity duration of each system, the activity duration
Require to include period, number and each O＆M time；
The O＆M expense needed for each system comprising modules, each system composition are calculated according to the O＆M budget content of typing
The calculation formula of O＆M expense needed for module is：
Pis=Hi Jio× 12 ÷ 2000,
Wherein, PisFor the O＆M expense needed for i-th of comprising modules of s-th of system in each system, HiIt is in system i-th
The O＆M duration of a comprising modules, and Hi=Kip×Riq×Iiv, JioFor the o ranks fortune of i-th of comprising modules in system
Expense unit price needed for dimension personnel, KipFor the pth time O＆M time of i-th of comprising modules in system, RiqIt is i-th in system
Q-th of O＆M number of comprising modules；IivFor the v O＆M period of i-th of comprising modules in system；S=1,2 ... m；I=
1,2……n；O=1,2,3；P=1,2,3；Q=1,2 ... n；V=1,2,3,4,5,6,7；M and n is respectively the total of each system
The total number of number and s-th of system comprising modules；
Operation and maintenance expenses needed for each system comprising modules calculate the software O＆M total cost of each system, each system
The calculation formula of software O＆M total cost be：P=∑s Pis, wherein ∑ is summation symbol.
Further, O＆M of the result according to budget compilation to operation maintenance personnel in O＆M implementation process per day entry is bright
The step for thin content is audited, O＆M detail content after being audited daily, specifically includes：
The work of information system O＆M implementation process is divided into daily patrol according to information system O＆M expense budget schedule
Inspection, failure report barrier and functional performance adjust three types；
Personnel are implemented by corresponding O＆M and distinguish typing Daily Round Check, failure report barrier and functional performance adjustment three types
Daily practical O＆M detail content, to generate O＆M electronization account；
Auditor is implemented by O＆M, daily practical O＆M detail content is audited according to the O＆M electronization account of generation.
Wherein, in O＆M implementation process, the content (i.e. project) corresponding to result of the operation maintenance personnel according to budget compilation
Carry out maintenance work, the daily real work content of typing and submission system, after submitting successfully, O＆M implements auditor's ability
It is audited.
Further, the O＆M detail content after the basis is daily or weekly audited carries out monthly O＆M disbursement and sattlement and year
The step for spending O＆M expense final accounts, obtaining clearing final accounts data, specifically includes：
The O＆M detail content after daily audit is called to carry out the clearing of monthly O＆M expense, to export monthly O＆M expense
Settle accounts report；
O＆M examination and annual O＆M expense final accounts are carried out according to monthly O＆M disbursement and sattlement report, to export annual O＆M
Disbursement and sattlement report.
Further, the described the step for budget parameters of budget compilation are modified according to clearing final accounts data, specifically
Including：
It is for statistical analysis according to clearing final accounts data, calculate the annual mean parameter of every O＆M detail content；
The budget parameters of budget compilation are modified according to the annual mean parameter of calculating.Wherein, the present invention according to
Final accounts data mean parameter computation year is settled accounts, then by the average value for correcting budget parameters.
The second technical solution for being taken of the present invention is：
A kind of information system O＆M closed loop management system, including：
Information system assets comb module and obtain information system asset statistical number for carrying out information system assets combing
According to；
Budget compilation module, for carrying out budget volume using fine Units-of-production method according to information system asset statistical data
System；
O＆M implements management module, for according to the result of budget compilation it is daily to operation maintenance personnel in O＆M implementation process or
The O＆M detail content recorded weekly is audited, the O＆M detail content after daily or weekly being audited；
O＆M disbursement and sattlement final accounts module, for carrying out monthly fortune according to the O＆M detail content after daily or weekly auditing
Disbursement and sattlement and annual O＆M expense final accounts are tieed up, clearing final accounts data are obtained；
Budget parameters correcting module, for being modified to the budget parameters of budget compilation according to clearing final accounts data.
Further, described information system assets combing module includes：
Asset statistical table planning unit, for working out information system asset statistical table, described information system assets statistical form
Including information system infrastructure assets statistical form, information system software asset statistical table, data of information system asset statistical table
With information system security Service Statistics table；
Assets detail content typing unit records assets detail content for pressing the affiliated type of information system assets respectively
Enter to information system infrastructure assets statistical form, information system software asset statistical table, data of information system asset statistical table
In information system security Service Statistics table；
Asset statistical detail report generation unit, for according to after typing information system infrastructure assets statistical form,
Information system software asset statistical table, data of information system asset statistical table and information system security Service Statistics table form unit
Or the information system asset statistical detail report of department.
Further, the budget compilation module specifically includes：
O＆M expense budget table planning unit is worked out respectively for the information system asset statistical detail list according to formation
Information system infrastructure O＆M expense budget table, information system software O＆M expense budget table, data of information system operation and maintenance expenses
With budget table and information system security service fee budget table；
Budget parameters content typing unit, for soft in information system infrastructure O＆M expense budget table, information system
In part O＆M expense budget table, data of information system O＆M expense budget table and information system security service fee budget table respectively
Typing O＆M budget parameters content；
O＆M expense budget schedule generation unit, for pre- according to the information system infrastructure O＆M expense after typing
Calculate table, information system software O＆M expense budget table, data of information system O＆M expense budget table and information system security service
Expense budget table forms the information system O＆M expense budget schedule of unit or department.
Further, the budget parameters content typing unit specifically includes：
Budget content typing subelement, for typing O＆M budget content, institute in information system O＆M expense budget table
State the O＆M content that O＆M budget content includes each component part, operation maintenance personnel rank, levels of maintenance and activity duration requirement, institute
Stating the activity duration requires to include period, number and each O＆M time；
Sub- component part O＆M cost-calculation unit, for calculating each component part according to the O＆M budget content of typing
Sub- component part needed for O＆M expense, the calculation formula of the O＆M expense needed for the sub- component part of each component part
For：
Pis=Hi Jio× 12 ÷ 2000,
Wherein, PisThe O＆M expense needed for i-th of sub- component part for s-th of component part in each component part, Hi
For the O＆M duration of i-th in component part component part, and Hi=Kip×Riq×Iiv, JioIt is in component part i-th
Expense unit price needed for the o rank operation maintenance personnels of a sub- component part, KipIt is the of i-th in component part component part
P O＆M time, RiqFor q-th of O＆M number of i-th in component part component part；IivIt is i-th in component part
The v O＆M period of sub- component part；S=1,2 ... m；I=1,2 ... n；O=1,2,3；P=1,2,3；Q=1,2 ...
n；V=1,2,3,4,5,6,7；M and n be respectively component part total number and s-th component part neutron component part it is total
Number；
O＆M total cost computation subunit is calculated for the operation and maintenance expenses needed for the sub- component part according to each component part
The calculation formula of the O＆M total cost of each component part, the O＆M total cost of each component part is：P=∑ Pis, wherein ∑
For symbol of summing.
Further, the O＆M implementation management module specifically includes：
Workload partition unit, for according to information system O＆M expense budget schedule by information system O＆M implementation process
Work be divided into Daily Round Check, failure report barrier and functional performance adjustment three types；
Typing unit distinguishes typing Daily Round Check, failure report barrier and functional performance for implementing personnel by corresponding O＆M
The daily practical O＆M detail content for adjusting three types, to generate O＆M electronization account；
Unit is audited, daily practical fortune is audited according to the O＆M electronization account of generation for implementing auditor by O＆M
The detailed content of dimension.
Further, the O＆M disbursement and sattlement final accounts module specifically includes：
Monthly O＆M expense clearing unit, for calling the O＆M detail content after daily audit to carry out monthly O＆M expense
Clearing, to export monthly O＆M disbursement and sattlement report；
Annual O＆M expense balance ticket member, for being carried out according to monthly O＆M disbursement and sattlement report, O＆M is checked and accepted and year transports
Dimension expense final accounts, with the annual O＆M disbursement and sattlement report of output.
Further, the budget parameters correcting module specifically includes：
Annual mean parameter computing unit, for for statistical analysis according to clearing final accounts data, the every O＆M of calculating
The annual mean parameter of detailed content；
Amending unit, for being modified to the budget parameters of budget compilation according to the annual mean parameter of calculating.Its
In, related O＆M detail content refers to and the clearing relevant budget parameters of final accounts data.
The third technical solution taken of the present invention is：
A kind of information system O＆M closed loop management system, including：
Memory, for storing program；
Processor, for loading described program to execute the information system O＆M closed loop management as described in the first technical solution
Method.
The beneficial effects of the invention are as follows：A kind of information system O＆M closed loop management system and method for the present invention, is additionally arranged root
The O＆M detail content that operation maintenance personnel in O＆M implementation process daily or weekly records is audited according to the result of budget compilation
The step of, it is calculated to exercise supervision clearly to know the use whereabouts of O＆M expense by the audit of O＆M implementation process, and
O＆M expense is combined by the fine Units-of-production method used when in conjunction with budget compilation with O＆M real work content, can be in conjunction with real
The actual conditions for applying process carry out O＆M disbursement and sattlement and final accounts, more science, comprehensively and reliable；It is combed by information system assets
Reason, budget compilation, O＆M implement the processes such as audit, the final accounts of O＆M disbursement and sattlement and budget parameters amendment and form a set of closed loop
Managed Solution, can be to effectively being managed during the entire process of information system O＆M project.
Description of the drawings
Fig. 1 is a kind of main modular block diagram of information system O＆M closed loop management system of the present invention；
Fig. 2 is a kind of particular flow sheet of information system O＆M closed-loop management method of the present invention；
Fig. 3 is a kind of particular flow sheet of information system assets carding process of the present invention；
Fig. 4 is a kind of specific implementation flow chart that the present invention carries out budgeting process using fine Units-of-production method；
Fig. 5 is a kind of particular flow sheet that information system O＆M of the present invention implements audit management process；
Fig. 6 is a kind of particular flow sheet of information system O＆M disbursement and sattlement final accounts process of the present invention；
Fig. 7 is a kind of particular flow sheet of budget parameters makeover process of the present invention.
Specific implementation mode
Vocabulary of terms according to the present invention is explained first：
Information system assets：Enterprise or unit are to meet work requirements, the software (software containing customized development) bought
With hardware (including information system infrastructure, information system software, data of information system and information system security).
Fine Units-of-production method：Software and hardware (including information system infrastructure, information system are safeguarded according to technical staff
System software, data of information system and information system security) the time it takes calculates a kind of method of O＆M expense.
O＆M electronization account：Information system management department uses manpower and material resources sparingly, foundation is on computers for the ease of management
The account that can be filled in.Operation maintenance personnel can clearly record the daily actual working condition of O＆M process.
The present invention is further explained and is illustrated with specific embodiment with reference to the accompanying drawings of the specification.
Present invention limitation existing for the current information system operation management, it is intended to effectively control information system O＆M
Overall process (i.e. repair by the combing of information system assets, budget compilation, O＆M implementation audit, the final accounts of O＆M disbursement and sattlement and budget parameters
O＆M cost just) is solved because owner's unit (such as government department, enterprises and institutions) can not effective supervision and management O＆M reality
The problem of applying process and leading to outsourcing unit form O＆M；Budget parameters correcting module is increased, realizes and information system is transported
The precision management of the closed loop management and estimated cost of dimension.
As shown in Figure 1, information system O＆M closed loop management system of the present invention mainly comprises the following modules：
Information system assets comb module and obtain information system asset statistical number for carrying out information system assets combing
According to；
Budget compilation module, for carrying out budget volume using fine Units-of-production method according to information system asset statistical data
System；
O＆M implements management module, is used for the content (i.e. project) corresponding to the result in operation maintenance personnel according to budget compilation
Carry out maintenance work, typing real work content daily or weekly and success submission system generates O＆M electronization account
Afterwards, O＆M implements what auditor daily or weekly recorded operation maintenance personnel in O＆M implementation process according to the result of budget compilation
O＆M detail content (i.e. real work content is detailed) is audited, the O＆M detail content after daily or weekly being audited；
O＆M disbursement and sattlement final accounts module, for carrying out monthly fortune according to the O＆M detail content after daily or weekly auditing
Disbursement and sattlement and annual O＆M expense final accounts are tieed up, clearing final accounts data are obtained；
Budget parameters correcting module, for being modified to the budget parameters of budget compilation according to clearing final accounts data.
Wherein, the auditor that O＆M implements management module is preassigned auditor, such as upper the one of operation maintenance personnel
Grade leader, third-party monitoring mechanism staff etc..And budget parameters correcting module first calculates fortune when carrying out parameters revision
The annual mean parameter (average time of i.e. spent O＆M detail content) for tieing up action, then by revised year
The reference value that mean parameter is worked out as information system O＆M estimated cost realizes precision management and the fortune of estimated cost
The closed loop management of dimension.
For bottleneck existing for current information system O＆M cost management process, as shown in Fig. 2, the invention also provides one
Kind information system O＆M closed-loop management method, main process are：After statistical analysis information system assets (step 1), pass through
Fine Units-of-production method carries out cost budgeting establishment (step 2) to information system O＆M expense；Then, to being transported during O＆M
Daily Round Check, failure report of the dimension personnel per day entry hinder, functional performance adjustment three categories O＆M detailed content is audited and real
Border O＆M cost calculates (step 3)；Recall or count the knot that the O＆M content after daily audit carries out monthly O＆M expense
It calculates, then counts monthly settlement data, complete the examination of information system O＆M and annual accounts management (step 4), it is same with this
When, the data of step 3 and step 4 converge to form O＆M big data, by big data data processing technique by the knot after audit
Fruit data and clearing final accounts data constantly feed back to step 2, in step 2 with the relevant parameter of last time workload (as before
The budget parameters in one year) it compares and analyzes, the associated budget parameter (step 5) of budget compilation is corrected, and in this, as letter
Breath system O＆M cost budget reference value, achievees the purpose that accurate expense budget.It includes information system that the scheme of Fig. 2, which forms one,
The combing of system assets, budget compilation, O＆M are implemented audit management, the final accounts of O＆M disbursement and sattlement and the modified overall process of budget parameters and are closed
Circulation journey realizes fining and the accuracy of O＆M expenses management.The specific implementation process of Fig. 2 is carried out specifically below
It is bright：
Step 1：Information system assets comb.
As shown in figure 3, the information system assets of the present invention, which comb flow, specifically includes following procedure：
A, information system asset statistical table is worked out.
Information assets is divided into information system infrastructure, information system by the present invention when working out information system asset statistical table
System software, four major class of data of information system and information system security, the specific statistical content of these four type tables are as follows：
(1) information system infrastructure assets statistical form column content mainly has device name, device configuration, number of devices
Amount, procurement price, buying total price, buying hour, remarks etc., refer to the following table 1.
Table 1：Information system infrastructure assets statistical form
(2) information system software asset statistical table column content mainly has systematic name, service object's quantity, year business to do
Reason amount, procurement price, buying total price, buying hour, remarks etc., refer to the following table 2.
Table 2：Information system software asset statistical table
(3) data of information system asset statistical table column content mainly has Data subject, data resource library name, service entry
Mesh, service item description, data volume, increment, remarks etc., refer to the following table 3.
Table 3：Data of information system asset statistical table
(4) information system security Service Statistics table column content mainly have service item, service describing, service object's number,
Service frequency, unit, total quantity, remarks etc., refer to the following table 4.
Table 4：Information system security Service Statistics table
B, typing information system assets detail content.
Assets detail can be entered into information system basis respectively and set by the present invention according to the affiliated type of information system assets
It applies, in information system software, data of information system and information system security Service Statistics table；And it every year can in asset statistical table
Increase and delete detailed entry contents newly.
C, information system asset statistical report is generated.
The present invention by all information system assets typings of unit complete it is errorless after, you can generate cooler information system assets system
The detailed report of meter.
Step 2：Budget compilation.
As shown in figure 4, the present invention carries out budgeting process using fine Units-of-production method specifically includes following content：
A, information system O＆M expense budget table is worked out.
According to the information system asset statistical detail list that step 1 exports, the present invention can work out information system basis and set respectively
It applies, the O＆M expense budget table of information system software, data of information system and information system security.
By taking information system software O＆M expense budget table as an example, fine workload budget column content that the present invention works out
Include mainly systematic name O＆M content, the description of O＆M content, operation maintenance personnel rank, levels of maintenance, activity duration requirement (O＆M
Period, O＆M number, each O＆M time), annual working hour, service manually summarize (senior staff, middle rank personnel, primary human
Member), each module operation and maintenance expenses, system operation and maintenance expenses subtotal etc., refer to the following table 5.
Table 5：Information system software O＆M expense budget table
B, typing O＆M budget parameters content.
The main process of typing O＆M budget parameters content is in this specific embodiment：
Typing O＆M budget content, the O＆M budget content include each composition in information system O＆M expense budget table
Partial O＆M content, operation maintenance personnel rank, levels of maintenance and activity duration require, the activity duration require to include the period,
Number and each O＆M time；
The O＆M expense needed for the sub- component part of each component part is calculated according to the O＆M budget content of typing, it is described each
The calculation formula of O＆M expense needed for the sub- component part of component part is：
Pis=Hi Jio× 12 ÷ 2000,
Wherein, PisThe O＆M expense needed for i-th of sub- component part for s-th of component part in each component part, Hi
For the O＆M duration of i-th in component part component part, and Hi=Kip×Riq×Iiv, JioIt is in component part i-th
Expense unit price needed for the o rank operation maintenance personnels of a sub- component part, KipIt is the of i-th in component part component part
P O＆M time, RiqFor q-th of O＆M number of i-th in component part component part；IivIt is i-th in component part
The v O＆M period of sub- component part；S=1,2 ... m；I=1,2 ... n；O=1,2,3；P=1,2,3；Q=1,2 ...
n；V=1,2,3,4,5,6,7；M and n be respectively component part total number and s-th component part neutron component part it is total
Number；
Operation and maintenance expenses needed for sub- component part according to each component part calculate each group into the O＆M total cost of part, institute
The calculation formula for stating the O＆M total cost of each component part is：P=∑s Pis, wherein ∑ is summation symbol.
Each component part of the present embodiment and its subgroup by affiliated O＆M expense budget table type at partly specifically being determined
Fixed, for example, component part is system in information system software O＆M expense budget table, sub- component part is comprising modules；Similarly,
Information system infrastructure O＆M expense budget table, data of information system O＆M expense budget table and information system security can be obtained
The corresponding component part of service fee budget table and sub- component part.
By taking information system software O＆M expense budget as an example, the detailed process of the present embodiment typing O＆M budget parameters content
For：Each system O＆M content of first typing, operation maintenance personnel rank, levels of maintenance, activity duration require (period, number, each O＆M
Time) etc. parameters, then calculate O＆M expense and the total cost needed for each comprising modules, be detailed calculation formula below：
Pis=Hi Jio×12÷2000
Hi=Kip×Riq×Iiv
P=∑s Pis
In above formula：
P：The total cost of information system software O＆M, unit are member；
Hi：The annual O＆M cumulative time of i-th of comprising modules of information system software, unit is hour, i.e. H1、H2…Hn
For the O＆M duration of each comprising modules；
Jio：Expense unit price needed for the o rank operation maintenance personnels of i-th of comprising modules of information system software, unit be ten thousand/
Monthly, Ji1、Ji2、Ji3Respectively primary, middle rank, advanced operation maintenance personnel expense unit price；
Iiv：The v O＆M period of i-th of comprising modules of information system software, per working day IivFor Ii1=250, per natural
Day IivFor Ii2=365, I weeklyivFor Ii3=52, monthly IivFor Ii4=12, every season IivFor Ii5=4, I every half a yearivFor Ii6=2,
Annual IivFor Ii7=1；
Riq：Q-th of O＆M number of i-th of comprising modules of information system software；
Kip：The pth time O＆M time of i-th of comprising modules of information system software, Ki1、Ki2…KinFor dimensions different every time
The time is protected, unit is hour；
12 represent annual 12 months, and 2000, which represent work in 1 year, is multiplied by the product of work 8 hours daily for 250 days.
C, information system O＆M expense budget report is generated.
By all information-based O＆M content typings of unit complete it is errorless after, the present invention produces cooler information system O＆M
Expense budget table.
Step 3：O＆M implements audit management.
As shown in figure 5, it includes the following contents that the O＆M of information system of the present invention, which implements management process mainly,：
A, typing practical O＆M detail content daily.
The work of information system O＆M implementation process is divided into daily patrol by the present invention according to the budget compilation report of step 2
Inspection, failure report barrier, functional performance adjust three categories O＆M content, affiliated rank O＆M technical staff (including it is advanced, intermediate, first
Grade operation maintenance personnel) the responsible O＆M detail content of daily typing oneself, including maintenance work content, O＆M duration, processing
As a result etc., the specific implementation process is as follows：
The main realization process of Daily Round Check class maintenance work is：The first step will participate in O＆M process before carrying out the work
Element (such as people, flow, tool), the content of O＆M and the item regularization of inspection so that all operation maintenance personnels use one
A standardized form template goes inspection, and the content of clear inspection, avoids slipping；Second step, operation maintenance personnel carry out patrol worker
Make (including information system infrastructure, information system software, data of information system and information system security inspection etc.)；Third
The template data input system of Daily Round Check operation maintenance personnel is completed inspection work by step.
Failure report barrier class maintenance work main realization process be：The first step formulates standard failure processing before carrying out the work
Flow (such as respectively including failure seriousness, resource mobilization, handling failure, filing to knowledge base process), the target of standard are extensive
Multiple time and target solve the time；Second step, operation maintenance personnel handling failure (including information system infrastructure, information system are soft
The troubleshootings such as part, data of information system and information system security)；Third walks, by the defect content of record, processing time, ginseng
With the processing data entry system such as personnel, failure classes maintenance work is completed.
Functional performance adjustment class maintenance work main realization process be：The first step formulates standard feature before carrying out the work
Or adjusting performance flow (such as respectively including demand analysis, functional performance test, optimization or upgrading, report summary)；Second step,
Operation maintenance personnel carries out function or adjusting performance (including information system infrastructure, information system software, data of information system and letter
Cease system security function or adjusting performance)；Third walks, and by action, uses the data such as tool, processing time, participant
Input system completes functional performance and adjusts class maintenance work.
B, O＆M electronization account is generated.
Will practical O＆M detail content typing daily complete it is errorless after, the i.e. producible O＆M electronization account of the present invention.
C, daily practical O＆M detail content is audited.
Whether the present invention is supervised or audited by upper management personnel etc. confirms daily maintenance work (as calculated with step 2
O＆M content is consistent, the management etc. calculated with cost of implementation), it is ensured that the authenticity of maintenance work has prevented form O＆M
The phenomenon that.
Step 4：O＆M disbursement and sattlement final accounts.
As shown in fig. 6, the concocted calculation flow of information system O＆M expense of the present invention includes mainly the following contents：
A, O＆M disbursement and sattlement report is exported
The daily practical O＆M detail content report passed through is audited according to step 3, the present invention counts monthly O＆M report
Or according to significant task being used as clearing (such as great service period safeguard work performance, upgrading performance)
Foundation, and export corresponding O＆M disbursement and sattlement report.
B, O＆M expense statement is exported.
Annual O＆M expense statistics is carried out according to monthly O＆M disbursement and sattlement report, the present invention exports annual O＆M expense and determines
Report is calculated, final annual accounts is completed to evaluate overall O＆M service quality.
(5) step 5：Budget parameters amendment.
As shown in fig. 7, it includes the following contents that budget parameters of the present invention, which correct flow mainly,：
A, budget parameters adjust.
According to the clearing of step 4 output and statement data, each single item O＆M detail is interior in accounting report of the present invention
Hold annual mean parameter (the accumulation mean annual value that i.e. O＆M technical staff takes time every time to each O＆M content) to make
For the budget parameters reference value after adjustment.
B, budget compilation.
The present invention is by the result data (i.e. mean annual value) after adjustment for instructing O＆M Budget making and relevant tube
The formulation for managing strategy, to realize fining and the accuracy of O＆M budget.
Compared with prior art, a kind of information system O＆M closed loop management system and method for the present invention, has the following advantages：
(1) it realizes and is combed from information system assets to budget compilation, then implement management to O＆M, finally complete operation and maintenance expenses
With clearing final accounts Whole Course Management, more comprehensively.
(2) budget parameters correcting module is introduced, by revised budget parameter feedback to budget compilation module, to real
Show and has implemented audit management, the final accounts of O＆M disbursement and sattlement and budget parameters including the combing of information system assets, budget compilation, O＆M
The closed loop management of the overall processes such as amendment, it is more comprehensively and effective.
(3) using the data after cost accounting in O＆M implementation process as the foundation of the concocted calculation of O＆M expense, more science
With it is accurate.
(4) the budget parameters mean annual value for settling accounts statement calculating gained is applied in budget compilation, it is more accurate
Really.
(5) it uses fine Units-of-production method and carries out budget compilation, realize the fining budget of O＆M cost.
(6) by calculating the detailed operation content during practical O＆M, effectively supervised O＆M in implementation process at
This, the fining for realizing O＆M cost is calculated.
In conclusion the solution of the present invention can reduce information system O＆M cost, the supervision pipe of specification O＆M implementation process
Reason is conducive to the process data for obtaining O＆M, has ensured the raising of the effective control and service quality of information system cost, and leads to
Crossing closed loop management realizes the fining of O＆M budget and the target of accuracy, and information-based branch is provided for information system O＆M
Support, energy science carry out the closed loop management of O＆M overall process.
It is to be illustrated to the preferable implementation of the present invention, but the present invention is not limited to the embodiment above, it is ripe
Various equivalent variations or replacement can also be made under the premise of without prejudice to spirit of that invention by knowing those skilled in the art, this
Equivalent deformation or replacement are all contained in the application claim limited range a bit.
Claims (10)
1. a kind of information system O＆M closed-loop management method, it is characterised in that：Include the following steps：
Information system assets combing is carried out, information system asset statistical data are obtained；
Budget compilation is carried out using fine Units-of-production method according to information system asset statistical data；
The O＆M detail content that operation maintenance personnel in O＆M implementation process is daily or weekly recorded according to the result of budget compilation into
Row audit, the O＆M detail content after daily or weekly being audited；
Monthly O＆M disbursement and sattlement and annual O＆M expense final accounts are carried out according to the O＆M detail content after daily or weekly auditing,
Obtain clearing final accounts data；
The budget parameters of budget compilation are modified according to clearing final accounts data.
2. a kind of information system O＆M closed-loop management method according to claim 1, it is characterised in that：It is described into row information
System assets comb, and the step for obtaining information system asset statistical data, specifically include：
Information system asset statistical table is worked out, described information system assets statistical form includes information system infrastructure assets statistics
Table, information system software asset statistical table, data of information system asset statistical table and information system security Service Statistics table；
By the affiliated type of information system assets, assets detail content is entered into information system infrastructure assets statistics respectively
In table, information system software asset statistical table, data of information system asset statistical table and information system security Service Statistics table；
According to information system infrastructure assets statistical form, information system software asset statistical table, the information system number after typing
The information system asset statistical detail report of unit or department is formed according to asset statistical table and information system security Service Statistics table.
3. a kind of information system O＆M closed-loop management method according to claim 2, it is characterised in that：It is described according to information
The step for system assets statistical data carries out budget compilation using fine Units-of-production method, specifically includes：
According to the information system asset statistical detail list of formation, work out respectively information system infrastructure O＆M expense budget table,
Information system software O＆M expense budget table, data of information system O＆M expense budget table and information system security service fee are pre-
Calculate table；
The typing O＆M budget parameters content in information system O＆M expense budget table；
According to information system infrastructure O＆M expense budget table, information system software O＆M expense budget table, the letter after typing
It ceases system data O＆M expense budget table and information system security service fee budget table forms unit or the information system of department
O＆M expense budget schedule.
4. a kind of information system O＆M closed-loop management method according to claim 3, it is characterised in that：It is described in information system
In system O＆M expense budget table the step for typing O＆M budget parameters content, specifically include：
Typing O＆M budget content, the O＆M budget content include each component part in information system O＆M expense budget table
O＆M content, operation maintenance personnel rank, levels of maintenance and activity duration require, the activity duration requires to include period, number
With each O＆M time；
The O＆M expense needed for the sub- component part of each component part, each composition are calculated according to the O＆M budget content of typing
The calculation formula of O＆M expense needed for partial sub- component part is：
Pis=HiJio× 12 ÷ 2000,
Wherein, PisThe O＆M expense needed for i-th of sub- component part for s-th of component part in each component part, HiFor group
At the O＆M duration of i-th in part sub- component part, and Hi=Kip×Riq×Iiv, JioFor i-th of son in component part
Expense unit price needed for the o rank operation maintenance personnels of component part, KipFor the pth time of i-th in component part component part
O＆M time, RiqFor q-th of O＆M number of i-th in component part component part；IivFor i-th of son in component part
The v O＆M period of component part；S=1,2 ... m；I=1,2 ... n；O=1,2,3；P=1,2,3；Q=1,2 ... n；v
=1,2,3,4,5,6,7；M and n be respectively component part total number and total of s-th component part neutron component part
Number；
Operation and maintenance expenses needed for sub- component part according to each component part calculate O＆M total cost of each group at part, described each
The calculation formula of the O＆M total cost of component part is：P=∑s Pis, wherein ∑ is summation symbol.
5. a kind of information system O＆M closed-loop management method according to claim 3, it is characterised in that：It is described according to budget
O＆M detail content of the result of establishment to operation maintenance personnel in O＆M implementation process per day entry is audited, and is audited daily
It the step for rear O＆M detail content, specifically includes：
The work of information system O＆M implementation process is divided into Daily Round Check, event according to information system O＆M expense budget schedule
Barrier report barrier and functional performance adjust three types；
Personnel are implemented by corresponding O＆M and distinguish the daily of typing Daily Round Check, failure report barrier and functional performance adjustment three types
Practical O＆M detail content, to generate O＆M electronization account；
Auditor is implemented by O＆M, daily practical O＆M detail content is audited according to the O＆M electronization account of generation.
6. a kind of information system O＆M closed-loop management method according to claim 1, it is characterised in that：The basis is daily
Or the O＆M detail content after auditing weekly carries out monthly O＆M disbursement and sattlement and annual O＆M expense final accounts, obtains clearing final accounts
The step for data, specifically includes：
The O＆M detail content after daily audit is called to carry out the clearing of monthly O＆M expense, to export monthly O＆M disbursement and sattlement
Report；
O＆M examination and annual O＆M expense final accounts are carried out according to monthly O＆M disbursement and sattlement report, with the annual O＆M expense of output
Settle accounts report.
7. a kind of information system O＆M closed-loop management method according to claim 1, it is characterised in that：It is described according to clearing
The step for final accounts data are modified the budget parameters of budget compilation, specifically includes：
It is for statistical analysis according to clearing final accounts data, calculate the annual mean parameter of every O＆M detail content；
The budget parameters of budget compilation are modified according to the annual mean parameter of calculating.
8. a kind of information system O＆M closed loop management system, it is characterised in that：Including：
Information system assets comb module and obtain information system asset statistical data for carrying out information system assets combing；
Budget compilation module, for carrying out budget compilation using fine Units-of-production method according to information system asset statistical data；
O＆M implements management module, for according to the result of budget compilation to operation maintenance personnel in O＆M implementation process daily or weekly
The O＆M detail content of record is audited, the O＆M detail content after daily or weekly being audited；
O＆M disbursement and sattlement final accounts module, for carrying out monthly operation and maintenance expenses according to the O＆M detail content after daily or weekly auditing
With clearing and annual O＆M expense final accounts, clearing final accounts data are obtained；
Budget parameters correcting module, for being modified to the budget parameters of budget compilation according to clearing final accounts data.
9. a kind of information system O＆M closed loop management system according to claim 8, it is characterised in that：Described information system
Assets comb module：
Asset statistical table planning unit, for working out information system asset statistical table, described information system assets statistical form includes
Information system infrastructure assets statistical form, information system software asset statistical table, data of information system asset statistical table and letter
Breath system security service statistical form；
Assets detail content is entered by assets detail content typing unit respectively for pressing the affiliated type of information system assets
Information system infrastructure assets statistical form, information system software asset statistical table, data of information system asset statistical table and letter
In breath system security service statistical form；
Asset statistical detail report generation unit, for according to the information system infrastructure assets statistical form after typing, information
System software asset statistical table, data of information system asset statistical table and information system security Service Statistics table form unit or portion
The information system asset statistical detail report of door.
10. a kind of information system O＆M closed loop management system, it is characterised in that：Including：
Memory, for storing program；
Processor, for loading described program to execute such as claim 1-7 any one of them information system O＆M closed loop pipes
Reason method.
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