CN108259552B - Case processing system and method - Google Patents
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- CN108259552B CN108259552B CN201710608059.2A CN201710608059A CN108259552B CN 108259552 B CN108259552 B CN 108259552B CN 201710608059 A CN201710608059 A CN 201710608059A CN 108259552 B CN108259552 B CN 108259552B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/245—Query processing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/18—Legal services; Handling legal documents
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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Abstract
The invention relates to a case processing system and a case processing method, wherein the system comprises: the data server is used for receiving case data acquisition requests sent by the statistical server at regular time, acquiring case data according to the case data acquisition requests and sending the case data to the statistical server; the system comprises a statistics server, a report server and a data server, wherein the statistics server is used for sending a case data acquisition request to the data server at regular time, receiving case data sent by the data server, carrying out statistics on the case data according to a preset dimension and sending a statistical result to the report server; and the report server is used for receiving the statistical result sent by the statistical server and generating a data report according to the statistical result, wherein the data report is used for displaying the statistical result of the case according to the preset dimension. The case processing system and the case processing method improve the service processing efficiency.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a case processing system and a case processing method.
Background
With the development of information technology, science and technology are more and more closely combined with the work and life of people. The intellectualization of work and life not only makes people work more conveniently, but also greatly improves the quality of life. In a business management system, actual business of a customer is usually recorded to track the business change of the customer. In a traditional service management system, customer information and service changes can be directly input, and when the customer information needs to be checked, the customer information can be directly input to check the service condition related to the customer. However, such business management can only look up a single case, and cannot track the states of all cases in real time, so that business personnel cannot follow up the case in time, and the business processing efficiency is low.
Disclosure of Invention
The embodiment of the invention provides a case processing system and method, which can improve the service processing efficiency.
A case handling system comprising:
the data server is used for receiving case data acquisition requests sent by the statistical server at regular time, acquiring case data according to the case data acquisition requests and sending the case data to the statistical server;
the system comprises a statistics server, a report server and a data server, wherein the statistics server is used for sending a case data acquisition request to the data server at regular time, receiving case data sent by the data server, carrying out statistics on the case data according to a preset dimension and sending a statistical result to the report server;
and the report server is used for receiving the statistical result sent by the statistical server and generating a data report according to the statistical result, wherein the data report is used for displaying the statistical result of the case according to the preset dimension.
In one embodiment, the data server includes a first data server and a second data server, where the first server is configured to receive a first data acquisition request sent by a statistics server at regular time, acquire first data according to the first data acquisition request, and send the first data to the statistics server; the second server is used for receiving a second data acquisition request sent by the statistical server at regular time, acquiring second data according to the second data acquisition request, and sending the second data to the statistical server.
In one embodiment, the case processing system further comprises:
and the classification server is used for receiving the case data sent by the data server, counting the data volume of the case data, averagely dividing the case data into preset parts according to the data volume, and sending the case data divided into the preset parts to the counting server.
In one embodiment, the statistics server is configured to send a case data acquisition request to the data server at regular time, receive the preset number of cases sent by the classification server, count the preset number of cases according to a preset dimension, and send a statistical result to the report server.
In one embodiment, the statistics server is further configured to allocate the preset number of copies of the case data to a preset number of processes, count the preset number of copies of the case data in the preset number of processes according to preset dimensions, and send a statistical result to the report server.
A case processing method, comprising:
regularly sending a case data acquisition request to a data server through a statistical server;
receiving a case data acquisition request sent by the statistics server at regular time through the data server, acquiring case data according to the case data acquisition request, and sending the case data to the statistics server;
receiving case data sent by the data server through the statistics server, carrying out statistics on the case data according to a preset dimension, and sending a statistical result to a report server; and
and receiving the statistical result sent by the statistical server through the report server, and generating a data report according to the statistical result, wherein the data report is used for displaying the statistical result of the case according to the preset dimension.
In one embodiment, the sending, by the statistics server, the case data acquisition request to the data server at regular time includes:
the method comprises the steps that a case first data acquisition request is sent to a first data server at regular time through a counting server, and a case second data acquisition request is sent to a second data server at regular time through the counting server;
the step of receiving the case data acquisition request sent by the statistics server at regular time through the data server, acquiring case data according to the case data acquisition request, and sending the case data to the statistics server comprises the following steps:
receiving a first data acquisition request sent by the statistical server at regular time through the first data server, acquiring first data according to the first data acquisition request, and sending the first data to the statistical server; and
and receiving a second data acquisition request of the case sent by the statistical server at regular time through the second data server, acquiring second data according to the second data acquisition request, and sending the second data to the statistical server.
In one embodiment, the method further comprises:
and receiving the case data sent by the data server through a classification server, counting the data volume of the case data, averagely dividing the case data into preset parts according to the data volume, and sending the case data divided into the preset parts to the counting server.
In one embodiment, the statistics server is configured to send a case data acquisition request to the data server at regular time, receive the preset number of cases sent by the classification server, count the preset number of cases according to a preset dimension, and send a statistical result to the report server.
In one embodiment, the statistics server is further configured to allocate the preset number of copies of the case data to a preset number of processes, count the preset number of copies of the case data in the preset number of processes according to preset dimensions, and send a statistical result to the report server.
The case processing system and the case processing method provided by the embodiment of the invention store and acquire case data through the data server, count the case data through the counting server, and generate a data report on the report server. The data are acquired and processed by different servers, and the data processing efficiency can be improved when huge data volume is faced. Meanwhile, the case can be tracked and processed by displaying the statistical result of the case, so that the service processing efficiency is improved.
Drawings
FIG. 1 is a system architecture diagram of a case processing system in one embodiment;
FIG. 2 is a diagram illustrating an internal architecture of a server according to an embodiment;
FIG. 3 is a timing diagram of the case processing system in one embodiment;
FIG. 4 is a diagram illustrating a data report generated in one embodiment;
FIG. 5 is a timing diagram of a case processing system in another embodiment;
FIG. 6 is a flow diagram of a case processing method in one embodiment.
Detailed Description
FIG. 1 is a system architecture diagram of a case processing system in one embodiment. As shown in FIG. 1, the system architecture diagram includes a data server 102, a statistics server 104, and a reporting server 106. The statistics server 104 is configured to send a case data obtaining request to the data server 102 at regular time. After receiving the case data acquisition request sent by the statistics server 104 at regular time, the data server 102 acquires the case data according to the case data acquisition request, and sends the acquired case data to the statistics server 104. After receiving the case data sent by the data server 102, the statistics server 104 performs statistics on the case data according to a preset dimension, and sends a statistical result to the report server 106. The report server 106 receives the statistical result sent by the statistical server 104, and generates a data report according to the statistical result. It is understood that in the embodiments provided by the present invention, the data server 102, the statistics server 104, and the reporting server 106 refer to devices for responding to service requests and providing computing services at the same time, and may be one or more computers, for example. In other embodiments provided by the invention, the user inputs the case processing instruction through the user terminal, and the case processing request is sent to the statistical server through the user terminal. After receiving a case processing request sent by a user terminal, a statistical server creates a task for acquiring case data and triggers the task for acquiring the case data at regular time by setting a timer. And when the timer reaches the designated time, starting a task of acquiring case data and initiating a case data acquisition request to the data server.
Fig. 2 is a schematic diagram of an internal structure of the server in one embodiment. As shown in fig. 2, the server includes a processor, a non-volatile storage medium, an internal memory, and a network interface connected through a system bus. The non-volatile storage medium of the server stores an operating system, a database and computer readable instructions, the database stores case data, and the computer readable instructions are executed by the processor to realize a case processing method suitable for the server. The processor of the server is used for providing calculation and control capacity and supporting the operation of the whole server. The internal memory of the server provides an environment for the operation of the case processing device for realizing the case processing method in the nonvolatile storage medium. The network interface of the server is used for communicating with an external terminal through network connection, such as receiving a case processing request sent by the terminal and returning a case processing result to the terminal. The server may be implemented as a stand-alone server or as a server cluster consisting of a plurality of servers. Those skilled in the art will appreciate that the architecture shown in fig. 2 is a block diagram of only a portion of the architecture associated with the subject application, and does not constitute a limitation on the servers to which the subject application applies, as a particular server may include more or less components than those shown, or may combine certain components, or have a different arrangement of components. It is understood that the server shown in FIG. 2 is applicable to any of the data server 102, the statistics server 104, and the reporting server 106 shown in FIG. 1.
FIG. 3 is a timing diagram of the case processing system in one embodiment. As shown in FIG. 3, a case processing system includes a data server 302, a statistics server 304, and a reporting server 306. Wherein:
the data server 302 is configured to receive a case data acquisition request sent by the statistics server 304 at regular time, acquire case data according to the case data acquisition request, and send the case data to the statistics server 304.
In the embodiment provided by the invention, the case data refers to related data generated from an occurrence event to an ending process recorded in the business management system. For example, for insurance products, after a customer purchases an insurance product, the business management system records the customer's personal information and information about the purchased insurance product. When a client has an accident and requires a claim, the related data generated from the starting to the ending of the claim event is recorded in the service management system, and the related data can be case data. Case data may also be relevant data generated in the insurance product from the time of the customer's application to the time of the retirement. Generally, the case data may include information such as case number, case occurrence time, case status, and the like.
In particular, cases may be divided into knotted cases and knotted cases. The case is already found, which means that an event has already occurred and also has ended, and the case is not found, which means that an event has already occurred but has not ended. For example, if a claim has been made for an event requiring a claim, the case is concluded and is known as a completed case, and if it is not yet determined whether the claimed case is an unclaimed case.
In one embodiment, the case data may include first data and second data, and the first data may be final data, i.e., related data generated by a final case, and the second data may be unconsolidated data, i.e., related data generated by a unconsolidated case.
Further, the case data acquisition request refers to a request for acquiring case data, and the case data acquisition request may include, but is not limited to, request sending time, case data identification, request sending identification, request receiving identification, case data storage address, acquired data amount, and the like. The statistical server triggers the task of acquiring the case data at regular time by setting a timer, starts the task of acquiring the case data when the timer reaches the designated time, and initiates a case data acquisition request to the data server. For example, the statistics server triggers a task of acquiring case data every month No. 1, and initiates a case data acquisition request to the data server.
In the process of business operation, the data server stores case data generated in the process of business operation. In particular, the data server may store case data in the form of a table file. The form file refers to a file storing data in a form of a form, for example, the form file may be a file in a form of an excel file, a database file, or the like. When the data server receives the case data acquisition request, the data server acquires the case data file according to the case data storage address in the case data acquisition request, acquires corresponding case data according to the case data identification and the acquired data volume, and sends the acquired case data to the statistical server.
In one embodiment, the data server further includes a first data server and a second data server, and during the service operation, the first data server is used for storing the first data, and the second data server is used for storing the second data. Therefore, the case data obtaining request sent by the statistics server may include a first data obtaining request and a second data obtaining request, where the first data obtaining request is used for obtaining the first data, and the second data obtaining request is used for obtaining the second data.
Specifically, the first server is configured to receive a first data acquisition request sent by the statistics server at regular time, acquire first data according to the first data acquisition request, and send the first data to the statistics server; the second server is used for receiving a second data acquisition request sent by the statistical server at regular time, acquiring second data according to the second data acquisition request, and sending the second data to the statistical server.
And the statistical server 304 is used for sending case data acquisition requests to the data server at regular time, receiving case data sent by the data server, performing statistics on the case data according to preset dimensions, and sending a statistical result to the report server.
In the embodiment provided by the invention, the case data records the related information such as the case occurrence time, the case ending time, the case state, the case amount and the like. The case data are counted according to preset dimensionality, namely, a counting condition is set according to one or more dimensionalities in the case data, and the data quantity meeting the counting condition in the case data is counted. For example, the data amount of case data occurring in 2017 and 2 months is counted by counting the time of case occurrence.
In an embodiment, the statistics server is further configured to send a first data acquisition request to the first data server at regular time, send a second data acquisition request to the second data server at regular time, receive first data sent by the first data server and second data sent by the second data server, perform statistics on the first data and the second data according to a preset dimension, and send a statistical result to the report server.
And the report server 306 is configured to receive the statistical result sent by the statistical server, and generate a data report according to the statistical result, where the data report is configured to show the statistical result of the case according to the preset dimension.
In the embodiment provided by the invention, the report server is used for generating the data report according to the statistical result sent by the statistical server. The generated data report displays the statistical result according to a certain rule, so that the states of all cases can be clearly displayed, and the tracking and processing of all cases are facilitated.
FIG. 4 is a diagram illustrating a data report generated in an embodiment, and as shown in FIG. 4, the generated data report includes a report tracking table, an indemnity tracking table, and a status change table. The case state is a state in which a case is in a state of being settled or not being settled.
The case processing system stores and acquires case data through the data server, counts the case data through the counting server, and generates a data report on the report server. The data are acquired and processed by different servers, and the data processing efficiency can be improved when huge data volume is faced. Meanwhile, the case can be tracked and processed by displaying the statistical result of the case, so that the service processing efficiency is improved.
FIG. 5 is a timing diagram of the case processing system in another embodiment. As shown in FIG. 5, a case processing system includes a data server 502, a categorization server 504, a statistics server 506, and a reporting server 508. Wherein:
the data server 502 is configured to receive a case data acquisition request sent by the statistics server 506 at regular time, acquire case data according to the case data acquisition request, and send the case data to the classification server 504.
The classification server 504 is configured to receive the case data sent by the data server 502, count the data amount of the case data, averagely divide the case data into the preset number of copies according to the data amount, and send the case data divided into the preset number of copies to the statistics server 506.
In the embodiment provided by the invention, the data volume refers to the data volume of case data sent by the data server, and the case data is averagely divided into the preset number of copies, so that the data volume of each copy of case data is equal. And then the case data divided into the preset number of copies is sent to a statistical server. For example, if 100 pieces of data are divided into 10 pieces on average, each piece of data is 10 pieces.
Specifically, all case data have corresponding continuous numbers, and the classification server counts the data volume of the case data and determines the data volume of each piece of data according to the data volume. And then, determining the number corresponding to each piece of data according to the number of the case data and the number of each piece of data, and directly reading the number corresponding to each piece of data to obtain each corresponding piece of case data. For example, there are 10 cases in total, the number of cases is 1 to 10, and if the predetermined number of cases is 5, there are 2 cases per one case. The result of the classification is then as follows: the case data numbered 1 and 2, 3 and 4, 5 and 6, 7 and 8, 9 and 10 are the same case data, respectively.
The statistics server 506 is configured to send a case data obtaining request to the data server 502 at regular time, receive the preset number of cases sent by the classification server 504, count the preset number of cases according to a preset dimension, and send a statistical result to the report server 508.
In the embodiment provided by the invention, the statistical server is further configured to allocate the preset number of copies of the case data to the preset number of processes, count the preset number of copies of the case data in the preset number of processes according to the preset dimension, and send the statistical result to the report server. The process refers to a basic unit for resource allocation and scheduling of the system, and the system needs to execute a program through the basic unit to complete certain independent functions. Generally, multiple processes may be executed concurrently together.
Specifically, the task can be divided by Oracle Job, the start time of the task execution and the case data to be counted are set, and when the start time of the execution is reached, the case data to be counted are automatically counted. Wherein, the database is a warehouse which organizes, stores and manages data according to a data structure, Oracle is a database management system, and Oracle Job is a function which can periodically execute a certain storage process and is provided by the Oracle database.
And the report server 508 is configured to receive the statistical result sent by the statistical server 508, and generate a data report according to the statistical result, where the data report is configured to show the statistical result of the case according to a preset dimension.
In the embodiment provided by the invention, the generated data report shows the statistical result according to a certain rule, and the data report can be stored in a specific form. For example, the data report can be a file stored in the form of a table, a pie chart, a bar chart, a graph and the like, and the change situation and the rule of the case are reflected through the form of the table, the pie chart, the bar chart, the graph and the like.
In the embodiment provided by the invention, the report server is mainly used for storing the data report, the data report is stored in the preset report storage address in the report server, and the data report can be obtained through the preset report storage address. The user can input a data report query instruction through the user terminal, and the user terminal sends a data report query request to the report server after receiving the data report query instruction. And the report server inquires and returns a corresponding data report to the user terminal according to the data report inquiry request, and the user terminal displays the data report.
Specifically, the data report query instruction may be a trigger operation such as a touch operation, a pressing operation of a physical key, a voice control operation, or a shaking operation of the user terminal. The touch control operation includes a touch click operation, a touch long-time press operation, a touch slide operation, a multi-point touch control operation and the like, wherein the touch long-time press operation is a touch press operation exceeding a preset time length. The user terminal can display the data report in a webpage attachment mode, and the user can directly click a report downloading button on a webpage of the user terminal to obtain the data report.
The case processing system stores and acquires case data through the data server, counts the case data through the counting server, and generates a data report on the report server. The data are acquired and processed by different servers, and the data processing efficiency can be improved when huge data volume is faced. Meanwhile, case data are classified and processed in multiple processes, and data processing efficiency is further improved. The statistical result of the case can be displayed to track the case, thereby greatly improving the service processing efficiency.
FIG. 6 is a flow diagram of a case processing method in one embodiment. As shown in fig. 6, the case processing method includes steps S602 to S608. Wherein:
step S602, a case data acquisition request is sent to the data server at regular time through the statistical server.
In one embodiment, the case data may include first data and second data, and the data server further includes a first data server and a second data server. In the service operation process, the first data server is used for storing the first data, and the second data server is used for storing the second data. Therefore, the case data obtaining request sent by the statistics server may include a first data obtaining request and a second data obtaining request, where the first data obtaining request is used for obtaining the first data, and the second data obtaining request is used for obtaining the second data.
Specifically, a case first data acquisition request is sent to a first data server at regular time through a counting server, and a case second data acquisition request is sent to a second data server at regular time through the counting server.
Step S604, receiving the case data acquisition request sent by the statistical server at regular time through the data server, acquiring case data according to the case data acquisition request, and sending the case data to the statistical server.
In the embodiment provided by the invention, the receiving, by the data server, the case data acquisition request sent by the statistics server at regular time, acquiring the case data according to the case data acquisition request, and sending the case data to the statistics server includes: receiving a first data acquisition request sent by a statistical server at regular time through a first data server, acquiring first data according to the first data acquisition request, and sending the first data to the statistical server; and receiving a second data acquisition request of the case sent by the statistical server at regular time through the second data server, acquiring second data according to the second data acquisition request, and sending the second data to the statistical server.
Step S606, receiving the case data sent by the data server through the counting server, counting the case data according to the preset dimensionality, and sending the counting result to the report server.
In one embodiment, the case processing method further comprises: and receiving the case data sent by the data server through a classification server, counting the data volume of the case data, averagely dividing the case data into preset parts according to the data volume, and sending the case data divided into the preset parts to the counting server.
Further, the case data which are sent by the classification server and divided into the preset number of copies are received through the counting server, the case data which are divided into the preset number of copies are counted according to the preset dimensionality, and the counting result is sent to the report server.
Specifically, the case data divided into the preset number of copies is distributed to a preset number of processes, the case data divided into the preset number of copies is counted in the preset number of processes according to preset dimensions, and the counting result is sent to a report server.
Step S608, receiving the statistical result sent by the statistical server through the report server, and generating a data report according to the statistical result, where the data report is used to display the statistical result of the case according to the preset dimension.
In the embodiment provided by the invention, the report server is mainly used for storing the data report, the data report is stored in the preset report storage address in the report server, and the data report can be obtained through the preset report storage address.
The case processing method provided by the embodiment of the invention stores and obtains case data through the data server, and counts the case data through the counting server to generate a data report on the report server. The data are acquired and processed by different servers, and the data processing efficiency can be improved when huge data volume is faced. Meanwhile, the case can be tracked and processed by displaying the statistical result of the case, so that the service processing efficiency is improved.
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present invention, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the inventive concept, which falls within the scope of the present invention. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (8)
1. A case handling system, comprising:
the data server is used for receiving case data acquisition requests sent by the statistical server at regular time, acquiring case data according to the case data acquisition requests and sending the case data to the classification server;
the classification server is used for receiving the case data sent by the data server, counting the data volume of the case data, averagely dividing the case data into preset parts according to the data volume and sending the case data divided into the preset parts to the counting server;
the system comprises a counting server, a report server and a report server, wherein the counting server is used for sending a case data acquisition request to the data server at regular time, receiving the case data which are sent by the classification server and divided into the preset number of parts, distributing the preset number of parts of case data to a preset number of processes, counting the preset number of parts of case data in the preset number of processes according to preset dimensionality respectively, and sending a counting result to the report server;
and the report server is used for receiving the statistical result sent by the statistical server and generating a data report according to the statistical result, wherein the data report is used for displaying the statistical result of the case according to the preset dimension.
2. The case processing system according to claim 1, wherein the data server comprises a first data server and a second data server, the first data server is configured to receive a first data obtaining request sent by a statistics server at regular time, obtain first data according to the first data obtaining request, and send the first data to the statistics server; the second data server is used for receiving a second data acquisition request sent by the statistical server at regular time, acquiring second data according to the second data acquisition request, and sending the second data to the statistical server.
3. A case processing system according to claim 1, wherein said data server is further adapted to store case data generated during the operation of the business in the form of a table file.
4. A case handling system according to claim 3, wherein said form file comprises an excel file or a database file.
5. A case processing method, comprising:
regularly sending a case data acquisition request to a data server through a statistical server;
receiving a case data acquisition request sent by the statistical server at regular time through the data server, acquiring case data according to the case data acquisition request, and sending the case data to the classification server;
receiving case data sent by the data server through the classification server, counting the data volume of the case data, averagely dividing the case data into preset numbers according to the data volume, and sending the case data divided into the preset numbers to the counting server;
receiving the case data divided into the preset number of parts sent by the classification server through the counting server, counting the case data divided into the preset number of parts according to preset dimensionality, and sending a counting result to the report server; and
receiving a statistical result sent by the statistical server through the report server, and generating a data report according to the statistical result, wherein the data report is used for displaying the statistical result of the case according to a preset dimension;
the step of counting the case data divided into the preset number of copies according to preset dimensions and sending the counting result to a report server comprises the following steps:
and distributing the case data divided into the preset number of copies to a process with a preset number, counting the case data divided into the preset number of copies in the process with the preset number according to preset dimensionality, and sending a counting result to a report server.
6. The case processing method according to claim 5, wherein said data server comprises a first data server and a second data server, said sending the case data acquisition request to the data server by the statistical server at regular time comprises:
the method comprises the steps that a case first data acquisition request is sent to a first data server at regular time through a counting server, and a case second data acquisition request is sent to a second data server at regular time through the counting server;
the step of receiving the case data acquisition request sent by the statistics server at regular time through the data server, acquiring case data according to the case data acquisition request, and sending the case data to the statistics server comprises the following steps:
receiving a first data acquisition request sent by the statistical server at regular time through the first data server, acquiring first data according to the first data acquisition request, and sending the first data to the statistical server; and
and receiving a second data acquisition request of the case sent by the statistical server at regular time through the second data server, acquiring second data according to the second data acquisition request, and sending the second data to the statistical server.
7. Case handling method according to claim 5, characterised in that it further comprises:
and storing case data generated in the service operation process in a form of a table file through the data server.
8. A case handling method according to claim 7, characterised in that said table file comprises an excel file or a database file.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710608059.2A CN108259552B (en) | 2017-07-24 | 2017-07-24 | Case processing system and method |
| PCT/CN2018/082562 WO2019019698A1 (en) | 2017-07-24 | 2018-04-10 | Case processing system and method, server and storage medium |
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| CN201710608059.2A CN108259552B (en) | 2017-07-24 | 2017-07-24 | Case processing system and method |
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| CN108259552B true CN108259552B (en) | 2020-09-11 |
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| CN105930358A (en) * | 2016-04-08 | 2016-09-07 | 南方电网科学研究院有限责任公司 | Case searching method and system based on correlation degree |
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| CN101197876B (en) * | 2006-12-06 | 2012-02-29 | 中兴通讯股份有限公司 | Method and system for multi-dimensional analysis of message service data |
| CN101477526B (en) * | 2008-12-31 | 2011-09-21 | 中兴通讯股份有限公司 | Method and system for implementing statistical forms customization |
| US10382249B2 (en) * | 2012-12-04 | 2019-08-13 | Genesys Telecomminucations Laboratories, Inc. | Logging in multithreaded application |
| KR101396547B1 (en) * | 2013-11-28 | 2014-05-20 | 주식회사 제이윈파트너스 | Mobile application statistical analysis system |
| CN103699671A (en) * | 2013-12-30 | 2014-04-02 | 成都道永网络技术有限公司 | Data report generating method and data report generating system |
| CN106528067B (en) * | 2015-09-15 | 2019-09-13 | 阿里巴巴集团控股有限公司 | A kind of method and device generating report |
| CN107784062B (en) * | 2017-07-24 | 2020-12-29 | 平安科技（深圳）有限公司 | Product data processing system and method |
| CN107786627B (en) * | 2017-07-24 | 2020-04-14 | 平安科技（深圳）有限公司 | Resource processing system and method |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN201336731Y (en) * | 2008-09-27 | 2009-10-28 | 广东南方通信建设有限公司 | Traffic statistics analysis system for mobile network |
| CN105930358A (en) * | 2016-04-08 | 2016-09-07 | 南方电网科学研究院有限责任公司 | Case searching method and system based on correlation degree |
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