CN108197786A - A kind of informatization management method applied to network broadband industry - Google Patents

A kind of informatization management method applied to network broadband industry Download PDF

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Publication number
CN108197786A
CN108197786A CN201711393022.9A CN201711393022A CN108197786A CN 108197786 A CN108197786 A CN 108197786A CN 201711393022 A CN201711393022 A CN 201711393022A CN 108197786 A CN108197786 A CN 108197786A
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China
Prior art keywords
information
management system
network
broadband
method applied
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Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201711393022.9A
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Chinese (zh)
Inventor
郭国庆
翟建强
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NINGBO SHENGWEI INFORMATION TECHNOLOGY Co Ltd
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NINGBO SHENGWEI INFORMATION TECHNOLOGY Co Ltd
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Application filed by NINGBO SHENGWEI INFORMATION TECHNOLOGY Co Ltd filed Critical NINGBO SHENGWEI INFORMATION TECHNOLOGY Co Ltd
Priority to CN201711393022.9A priority Critical patent/CN108197786A/en
Publication of CN108197786A publication Critical patent/CN108197786A/en
Pending legal-status Critical Current

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0631Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40Business processes related to the transportation industry

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  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Theoretical Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Physics & Mathematics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Educational Administration (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention belongs to computer information technology fields, more particularly to a kind of informatization management method applied to network broadband industry, Management System for Clients Information, underground broadband optical fiber network management system, synthesis scheduling system, information feedback system and failed services five big systems and the workbench composition to match therewith, each workbench has respective individual computer information system, is connected by internet.The intelligent dispatch management system that the present invention establishes the functions such as the sorting and file of a set of perfect information collection, information transmission, information processing, information feedback, decision references and information carrys out coordinative command running, improves production efficiency and service level.

Description

A kind of informatization management method applied to network broadband industry
Technical field
The invention belongs to computer information technology fields, and in particular to a kind of information-based pipe applied to network broadband industry Reason method.
Background technology
With the development of computer technology and the communication technology, it is desirable that network construction is to broadband, intelligent, synthesization direction Development so that broadband network, which becomes, adapts to a kind of network that above-mentioned business demand suddenly treats Accelerating The Construction, how to ensure broadband network The safety and stabilization of system provide good service for numerous citizen, become one of network communication industry subject to be solved.Tradition Network maintenance method exist need the shortcomings that personnel are more, and information channel is not smooth, be typically only capable to by phone carry out internal information Transmission, production scheduling, manually fill out single method and fulfil assignment record and data management, due to containing much information and transfer means Fall behind, the transmission that information often cannot be accurately and timely, the operating time is long, the time that client waits for is needed also to grow, working efficiency It is low.
Invention content
It the defects of the purpose of the present invention is being directed to the trade management of existing network broadband, develops and is applied to information system management The method of network broadband industry establishes a set of perfect information collection, information transmission, information processing, information feedback, decision ginseng Examine and the intelligent dispatch of the functions such as the sorting and file of information management system carry out coordinative command running, improve production efficiency and Service level.
The invention is realized in this way:By Management System for Clients Information, underground broadband optical fiber network management system, integrated dispatch System, information feedback system and failed services five big systems and the workbench composition to match therewith, each workbench There is respective individual computer information system, be connected by internet.Management System for Clients Information, for network broadband is objective Customer data is input to user information by the management that the information state at family is standardized comprehensively by operation centre's workbench Management system establishes Management System for Clients Information database, and issues job order by failed services system and client is wanted It asks and repairs with signals security inspection etc., and service scenario is recorded, client is entered by feedback management platform In Data in Information Management System library, a complete customer profile data library is formed.Underground broadband optical fiber network management system, this is It is wide that the particulars such as the planning, design and construction of the underground piping of broadband optical fiber by data input platform are entered into underground by system In band optical fiber network management system, while the distribution situation of broadband optical fiber, broadband optical fiber grade and the thing that may occur under base area Therefore grade factor has worked out burst accident and has participated in Rush Repair Scheme program, for being called during generation contingency.Synthesis scheduling system:It should System carries out the running of network broadband company complete on the basis of Subscriber Management System and underground broadband optical fiber network management system The scientific management in face.When client knits a net the customer service call of network broadband company, the firm telephone person of answering is on client's report After the essential informations such as number, just can subscriber data be recalled rapidly by Customer Profile Management System, answer client is facilitated to be proposed The problem of, if client proposes that services, the person of answering such as repair and repairing can record the demand of client automatically as long as selecting Get off to form job order, corresponding production division is sent to by Intranet, each production division is respective with regard to that can receive in several seconds Job order, and be dispatched to corresponding worker and make house calls, if telephone receiving person is connected to speedily carrying out rescue work for underground broadband optical fiber cable This information after the essential informations such as accident spot are recorded, is passed to control engineer by phone immediately, and control engineer passes through Scheduling system quickly records the broadband optical fiber mesh of accident spot and scheduled reference scheme, from underground Broad band Fiber Optic Network Database in management system recalls, and is transmitted to the breakdown gang nearest from accident spot, and team member is after task is connected to for repairing, can Quickly the scene of the accident is rushed to be effectively treated.
After dispatching management information system puts into operation, network broadband company leader is inquired in office by computer network is System can grasp all function situations of company at any time, including monitor Service Phone, each production division's workload and schedule, Customer complaint and disposition etc., and can science decision as the case may be.If encounter robbing for great broadband optical fiber cable Danger, control engineer can recall the broadband network conduit line map of accident spot rapidly from Customer Profile Management System and formulate in advance Emergency plan, by the network destined breakdown gang nearest from accident spot, while be reported to relevant leader, both sides are according to hand The data of middle grasp combines the actual conditions at scene, makes best Rush Repair Scheme, causality loss is reduced to minimum.
Specific embodiment
The present invention is described in detail with reference to embodiment.
The network broadband customer data used in the city is registered in certain city, establishes Customer Profile Management System number According to library, while establish underground broadband optical fiber network management system.A certain client proposes to visit the service of maintenance, as long as the person of answering selects Maintenance button of visiting is selected, just the demand of client can be automatically recorded to form job order, be sent to accordingly by Intranet Production division, each production division, with regard to that can receive respective job order, and was dispatched to corresponding worker and visits in 10 seconds Service.After making house calls, service content is reported to Customer Profile Management System there by staff, updates client management system Database.

Claims (2)

1. a kind of informatization management method applied to network broadband industry, it is characterised in that the system is by client information management system System, underground broadband optical fiber network management system, synthesis scheduling system, information feedback system and failed services five big systems and therewith The workbench composition to match.
2. a kind of informatization management method applied to network broadband industry according to claim 1, it is characterised in that every A workbench has respective individual computer information system, is connected by internet.
CN201711393022.9A 2017-12-14 2017-12-14 A kind of informatization management method applied to network broadband industry Pending CN108197786A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201711393022.9A CN108197786A (en) 2017-12-14 2017-12-14 A kind of informatization management method applied to network broadband industry

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201711393022.9A CN108197786A (en) 2017-12-14 2017-12-14 A kind of informatization management method applied to network broadband industry

Publications (1)

Publication Number Publication Date
CN108197786A true CN108197786A (en) 2018-06-22

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
CN201711393022.9A Pending CN108197786A (en) 2017-12-14 2017-12-14 A kind of informatization management method applied to network broadband industry

Country Status (1)

Country Link
CN (1) CN108197786A (en)

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103295095A (en) * 2013-05-13 2013-09-11 宁夏新航信息科技有限公司 Informationized management method applied to network broadband industry

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103295095A (en) * 2013-05-13 2013-09-11 宁夏新航信息科技有限公司 Informationized management method applied to network broadband industry

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Application publication date: 20180622