CN103295095A - Informationized management method applied to network broadband industry - Google Patents
Informationized management method applied to network broadband industry Download PDFInfo
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- CN103295095A CN103295095A CN2013101731669A CN201310173166A CN103295095A CN 103295095 A CN103295095 A CN 103295095A CN 2013101731669 A CN2013101731669 A CN 2013101731669A CN 201310173166 A CN201310173166 A CN 201310173166A CN 103295095 A CN103295095 A CN 103295095A
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Abstract
The invention belongs to the field of the computer information technology, and particularly relates to an informationized management method applied to the network broadband industry. The informationized management method includes a user information management system, an underground broadband optical fiber network management system, an integrated dispatching system, an information feedback system, a fault service system and working platforms matching with the systems. Each working platform is equipped with an independent computer information system, and the computer systems are connected with one another through Internet. An intelligentized dispatching management system, with a set of perfect functions such as information collection, information transferring, information processing, information feedback, decision reference, information management and filing, is established to coordinately direct the operation, so that production efficiency and service level are improved.
Description
Technical field
The invention belongs to the computer information technology field, be specifically related to a kind of informatization management method that is applied to the network broadband industry.
Background technology
Along with computer technology and development of Communication Technique, great variation has taken place in the means of information transmission.People also more and more improve the demand of miscellaneous service, require professional kind more and more diversified, as miscellaneous services such as voice, data, images, make the demand of multimedia service rise rapidly.In order to satisfy the demand that above-mentioned business rises rapidly, this just requires networking to develop to broadband, intelligent, synthesization direction, make broadband network become to adapt to the anxious a kind of network accelerating to build waited of above-mentioned business demand, how to guarantee that the safety of broadband network system is with stable, for numerous citizen offer high-quality service, become one of problem that the network communication industry will solve.Traditional network maintenance method exists needs personnel many, and the shortcoming that information channel is not smooth can only be carried out transmission, the production scheduling of internal information usually by phone, fulfils assignment and records and data management by manually filling out single method.Owing to containing much information and the transfer means backwardness, information often can not get transmission accurately and timely, and the running time is long, and the time that needs the client to wait for is also long, inefficiency.
Summary of the invention
The objective of the invention is the defective at the trade management of existing network broadband, and the method for developing that information system management is applied to the network broadband industry.The present invention has set up an intelligent dispatch management system of overlapping the functions such as sorting and file of perfect information acquisition, information transmission, information processing, information feedback, decision references and information and has come the coordinative command running, has improved production efficiency and service level.
The present invention is achieved in that the present invention is made up of client information management system, underground band optical fiber network management system, synthesis scheduling system, information feedback system and failed services five big systems and the workbench that matches with it, each workbench all has separately independent computerized information system, is connected by the internet.The client information management system, be used for network broadband client's information state is carried out comprehensive normalized management, by operation centre's workbench customer data is input to customer information control system, set up the client information management system database, and issuing job order by the failed services system keeps in repair and signals security inspection etc. requirement of client, and service scenario is noted, be entered in the client information management system database by the feedback management platform, form a complete customer data database.Underground band optical fiber network management system, this system is entered in the underground band optical fiber network management system by the particulars such as planning, design and construction of data input platform with the underground pipeline of band optical fiber, distribution situation, band optical fiber grade and the contingent incident classification factor of band optical fiber worked out burst accident and participated in repairing scheme program under the base area simultaneously, calls when supplying to meet accident accident.Synthesis scheduling system: this system carries out comprehensive scientific management to the running of network broadband company on the basis of Subscriber Management System and underground band optical fiber network management system.When the client knits a net the customer service call of network broadband company, the telephone receiving person of company is after essential informations such as client's newspaper numbering, just can access subscriber data rapidly by Customer Profile Management System, the problem that convenient answer client proposes, if the client proposes services such as maintenance and repairing, as long as the person of answering is selected just client's demand to be automatically recorded the formation job order, send to corresponding production division by Intranet, job order separately just can be received by each production division in several seconds, and divide and to task corresponding workman and make house calls, if telephone receiving person receives the phone of speedily carrying out rescue work of underground band optical fiber netting twine, after noting essential informations such as accident spot, immediately this information is passed to the control engineer, the control engineer notes band optical fiber mesh and the predetermined reference scheme of accident spot fast by dispatching system, database from underground band optical fiber network management system accesses, and be sent to from the nearest breakdown gang of accident spot, the team member is after receiving task in repairing, can arrive in the scene of the accident fast and effectively handle.
After dispatching management information system puts into operation, the network broadband company leader can grasp all function situations of company at any time by the computer network inquiry system in office, comprise monitoring service phone, each production division's workload and schedule, customer complaint and disposition etc., and science decision as the case may be.If run into speedily carrying out rescue work of great band optical fiber netting twine, the control engineer can access the broadband network conduit line map of accident spot and the emergency plan of formulating in advance rapidly from Customer Profile Management System, by network destined from the nearest breakdown gang of accident spot, report simultaneously and give relevant leader, both sides are according to the actual conditions of the data of grasping in the hand in conjunction with the scene, make best repairing scheme, causality loss is reduced to minimum.
Embodiment
Described in detail below in conjunction with the present invention of embodiment.
Embodiment 1
The used network broadband customer data in this city is registered in certain city, has set up the Customer Profile Management System database, has set up underground band optical fiber network management system simultaneously.A certain client proposes the service of maintenance to the doorstep, as long as the person of answering selects to overhaul to the doorstep button, just client's demand can be automatically recorded the formation job order, send to corresponding production division by Intranet, job order separately just can be received by each production division in 10 seconds, and divided and to task corresponding workman and make house calls.After making house calls, the staff is reported to the Customer Profile Management System there with service content, upgrades the client management system database.
Embodiment 2
The used network broadband customer data in this city is registered in certain city, has set up the Customer Profile Management System database, has set up underground band optical fiber network management system simultaneously.Telephone receiving person receives the phone of speedily carrying out rescue work of underground band optical fiber netting twine, after noting essential informations such as accident spot, immediately this information is passed to the control engineer, the control engineer notes band optical fiber mesh and the predetermined reference scheme of accident spot fast by dispatching system, database from underground band optical fiber network management system accesses, and be sent to from the nearest breakdown gang of accident spot, the team member is after receiving task in repairing, can arrive in the scene of the accident fast and effectively handle.Result after the repairing team member will handle is reported to the Customer Profile Management System there, upgrades the client management system database.
The present invention is not limited to above-mentioned embodiment, and the same or similar method of all employings and the present invention and structure realize all technical schemes of the present invention, all should be in protection scope of the present invention.
Claims (2)
1. informatization management method that is applied to the network broadband industry is characterized in that this system is made up of client information management system, underground band optical fiber network management system, synthesis scheduling system, information feedback system and failed services five big systems and the workbench that matches with it.
2. a kind of informatization management method that is applied to the network broadband industry according to claim 1 is characterized in that each workbench all has separately independent computerized information system, is connected by the internet.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2013101731669A CN103295095A (en) | 2013-05-13 | 2013-05-13 | Informationized management method applied to network broadband industry |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2013101731669A CN103295095A (en) | 2013-05-13 | 2013-05-13 | Informationized management method applied to network broadband industry |
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| CN103295095A true CN103295095A (en) | 2013-09-11 |
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| CN2013101731669A Pending CN103295095A (en) | 2013-05-13 | 2013-05-13 | Informationized management method applied to network broadband industry |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108197786A (en) * | 2017-12-14 | 2018-06-22 | 宁波升维信息技术有限公司 | A kind of informatization management method applied to network broadband industry |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1863365A (en) * | 2006-02-21 | 2006-11-15 | 华为技术有限公司 | System for maintaining mobile communication network and method thereof |
| CN1878384A (en) * | 2006-07-10 | 2006-12-13 | 华为技术有限公司 | Network element failure detecting method |
| CN201467147U (en) * | 2009-06-04 | 2010-05-12 | 上海共联通信信息发展有限公司 | Testing and repairing system of ADSL user terminal equipment |
| CN102291264A (en) * | 2011-09-03 | 2011-12-21 | 四川公用信息产业有限责任公司 | broadband service guarantee support system |
-
2013
- 2013-05-13 CN CN2013101731669A patent/CN103295095A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1863365A (en) * | 2006-02-21 | 2006-11-15 | 华为技术有限公司 | System for maintaining mobile communication network and method thereof |
| CN1878384A (en) * | 2006-07-10 | 2006-12-13 | 华为技术有限公司 | Network element failure detecting method |
| CN201467147U (en) * | 2009-06-04 | 2010-05-12 | 上海共联通信信息发展有限公司 | Testing and repairing system of ADSL user terminal equipment |
| CN102291264A (en) * | 2011-09-03 | 2011-12-21 | 四川公用信息产业有限责任公司 | broadband service guarantee support system |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108197786A (en) * | 2017-12-14 | 2018-06-22 | 宁波升维信息技术有限公司 | A kind of informatization management method applied to network broadband industry |
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Application publication date: 20130911 |