CN109753654A - A method of it realizing that workflow quickly generates based on special-purpose software and algorithm and distributes - Google Patents
A method of it realizing that workflow quickly generates based on special-purpose software and algorithm and distributes Download PDFInfo
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Abstract
It realizes that workflow quickly generates the method distributed based on special-purpose software and algorithm the invention discloses a kind of, content of text initial data is turned by the voice that special-purpose software and algorithm obtain both call sides；Initial data needs to classify according to being intended to be grouped according still further to the business scenario of client；According to business scenario and intention, the keyword of caller client feedback demand is obtained, and is calculated according to weight equation, generated time, place, demand content work order content, while work order is automatically replenished according to algorithm and accepts interface.The voice for getting operator and client both sides in real time in communication process turns content of text, interface is accepted to the work order in workflow by semantic analysis or keyword to be automatically replenished, work order is distributed automatically by corresponding business according to business rule simultaneously and undertakes department, realize quickly generating and distributing for workflow, to reduce the operating pressure of operator, the efficiency for promoting service handling processing, improves the satisfaction of client.
Description
Technical field
The present invention relates to speech recognition, the field of artificial intelligence of semantic analysis connected applications, specially one kind is based on
Special-purpose software and algorithm realize that workflow quickly generates the method distributed.
Background technique
Auto-calling distribution function refers to system according to feature algorithm, and arranged rational operator's resource automatically will calling
Most suitable operator is distributed to handle.System can real-time tracking console state, generate effective traffic queue, and can
At any time according to calling information, adjustment excludes algorithm, and distribution queue processing capacity is adapted to instantaneous needs, fully provided using system
System processing capacity is improved in source, and concrete mode function has:
Advanced technical ability routing-system manager carries out skills definition to seat, and words are distributed according to the height of seat technical ability
Business guarantees high professional qualification seat response knotty problem, guarantees the reasonable disposition of person works, greatly improve work efficiency.
First idle member's ring -- first available extension set in working group, for example, if in a working group
There are three member's extension set, incoming call will be sent to first member configured in working group always.If first member is just busy, come
It is electric then second member can be transferred to, and so on.
Traffic cycle assignment -- try a kind of round-robin method that incoming call is evenly distributed in work group member.This side
Method can send incoming call to the next member configured in working group (regardless of whether previous member is just busy).
Member's ring of longest free time -- missed call time longest extension set ring.
Available free member's ring -- the available free extension set ring of institute in working group.
Member's ring of average longest free time -- the average missed call time longest in working group in real-time monitoring data
Extension set ring.
Member's ring -- the least extension set ring of response times of minimum response times.
Member's ring -- least point of response time in working group in real-time monitoring data of average minimum response time
Machine.
The system of automatic call dispatching is the pith that Customer Service Center is different from general hot-line telephone system, one
In a Customer Service Center, the system of automatic call dispatching handles incoming call in batch, and these callings are averaged by telephone traffic
Distribution can also be given each service agent with associated responsibilities or technical ability by specified substitute mode.The system of automatic call dispatching
The efficiency for improving system, reduces the expense of customer service center system, and company is enable preferably to utilize customer resources.
Control any combination that user can provide according to system, business required for quickly and easily generating.To business
The access of application system is realized in which can be convenient by the external service control that system provides.It can be between different business process
Mutually transfer.
Using service generation system, a large amount of automatic speech process flow can be generated within the short time.Such as with exchange number
Data transmitting is carried out according to library, can be used to realize the function of various complexity, realize the inquiry of various multidate informations.Due to using
The form of open dynamic link library carries out data and control interaction, so these functions can be both responsible for open by service provider
Hair, can also be generated, and can add new function at any time by system maintenance personnel.
With the development of technology and economic normalization, the promotion of national life level, it is a certainty that digitlization, which is changed,
Trend, customer experience become the important indicator of maintenance customer loyalty.Many large size outsourcing customer services, outsourcing call center services
There is provided commercial city in positive layout, to cope with the requirement that client is constantly promoted, so as to timely, efficiently, and save at
Preferably it is user service in the case where this, while raising efficiency, promotes client satisfaction.
How existing business process and manual service are effectively combined, by the means of digital intelligent, improves labour life
While efficiency, the satisfaction of client is persistently promoted, is the foundation that call center's WeiLai Technology is changed.
Currently, the artificial intelligence customer service system based on speech recognition technology, semantic analysis technology is had existed on the market, but
It is that existing artificial intelligence customer service system provides the intelligent interaction service being mainly based upon between client and application, does not provide
Attendant service's level, the intelligent use of service handling level are promoted, is greatly wasted to a certain extent existing artificial
The efficiency of intelligent customer service system, while increasing the cost of certain artificial intelligence customer service.
A kind of work order disclosed in Chinese invention ublic specification of application CN201410377569.X distributes system automatically
And method, the work order distribute system and method automatically, although realizing the automatic order to the urgent work order such as fault ticket, worksheet processing,
It improves connecing for fault ticket and distributes promptness rate, improve service level, as the miscellaneous function of long-range seat, in summer peak meeting failure
Work order peak period greatly improves failure order, worksheet processing promptness rate, and system, which completes connecing for work order according to the business rule of configuration, sends
Hair, can be completely secured worksheet quality, avoid artificial subjective fault and caused by work order mistake distribute, solve
Because work order largely issues the personnel amount of generation problem insufficient in short-term when emergency event, still, work order distribute automatically system and
Method, the conversation content between operator and client cannot be grabbed in real time and be automatically replenished clear session content by having
The shortcomings that.
One kind disclosed in Chinese utility model patent ublic specification of application CN201601727U is used for electric system
Customer service system, this is used for the customer service system of electric system, although being passed through by encoding the calling of client
Cti server and IVR automatic speech server are reasonably distributed the phone of client according to coding rule, are provided for client
Service more accurately and timely, utilizes the service efficiency of customer service system preferably, still, this is used for electric system
Customer service system, have the shortcomings that distribution not in time and work order can not be quickly issued to business undertake department.
A kind of realization customer service disclosed in Chinese utility model patent ublic specification of application CN103024217B
Method and customer service system, the method and customer service system of the realization customer service, although the customer service ability attended a banquet can be improved, from
And the request of more clients can be received simultaneously, still, the method and customer service system of the realization customer service, having cannot be right
Voice dialogue content between operator and client carries out quick text conversion, to significantly increase operator's workload
The shortcomings that.
A kind of customer care server disclosed in Chinese utility model patent ublic specification of application CN206480045 and visitor
Service system is taken, the customer care server and customer service system, customer care server include that the first storage unit and task generate list
Member, task generation unit includes task generator, calculator and task follower, by the way that calculator is single with the first storage respectively
Member is connected with task follower, and task generator is connect with the first storage unit and task follower respectively, it is ensured that is appointed
Be engaged in follower can according to calculator input calculated result, by task generator input each node service role into
Row distribution, so as to realize the equilibrium assignment of service role, still, the customer care server and customer service system, have pair
The recording that blank is linked up between operator and client can not fill and share out the work automatically the lower disadvantage of efficiency.
In order to solve problem above, be badly in need of developing it is a kind of it is novel can assistance operator quickly generate workflow and accept
Work order, and quickly distribute the system function that business undertakes department.
Summary of the invention
(1) the technical issues of solving
In view of the deficiencies of the prior art, the present invention provides one kind realizes the fast fast-growing of workflow based on special-purpose software and algorithm
At the method distributed, has and realize that operator quickly accepts work order, quickly distributes work order to business undertaking department's advantage, solve
The problem of previous customer service system cannot handle quickly, timely response, procedural text are automatically generated and efficiently distributed, and can lead to
Cross following steps specific implementation:
Step 1: calling speech recognition engine, dialog context is converted into content of text, passes through special-purpose software and algorithm tune
The user information and telephone number information that voice turns content of text and both call sides are obtained with interface；
Step 2: calling semantic module, and semantic analysis is carried out to content of text by special-purpose software and algorithm, lead to
Context linkage analysis and keyword crawl are crossed, the intention of existing customer incoming call is obtained；
Step 3: in the case where specific incoming call is intended to, live traffice person being analyzed by special-purpose software and algorithm and client's dialogue is handed over
The content of stream grabs keyword, judges that (business service scene includes: manufacturing industry service, government affairs service, security battalion to business scenario
Pin services the service scenarios with industry characteristic), such as pre-sales consulting is complained after sale, government affairs working consulting；
Step 4: the demand content of client feedback, time, place are synthesized by special-purpose software and algorithm；
Step 5: interface being accepted to the work order of operator's work at present stream by special-purpose software and algorithm, is automatically replenished demand
Content, time, place；
Step 6: when operator submits work order, department is undertaken by the final business of special-purpose software and algorithm Auto-matching,
It realizes that being quickly distributed to business undertakes department's processing, needs not move through the worksheet processing department for review of profession, turns group without audit layer by layer, i.e.,
Final business can be distributed and undertake department, promote treatment effeciency.
(2) technical solution
To realize above-mentioned work order, the quick work order that distributes of quickly accepting to the purpose of business undertaking department, present invention offer is such as
Lower technical solution: a method of realizing that workflow quickly generates based on special-purpose software and algorithm and distribute, by special-purpose software and
The voice that algorithm obtains both call sides turns content of text initial data；Initial data needs to be grouped according to intention, according still further to
The business scenario of client is classified；According to business scenario and intention, the keyword of caller client feedback demand is obtained, and according to
Weight equation calculates, generated time, place, demand content work order content, while being automatically replenished work order according to algorithm and accepting boundary
Face, and when work order is submitted business is distributed according to algorithm automatically and undertake department.
Preferably, the incoming call that client can be gone out to the text content analysis after speech recognition is intended to, and such as complains, seeks advice from, seeks help.
Preferably, the business service scene that the incoming call is intended to includes: manufacturing industry service, government affairs service, security marketing
Service.
Preferably, specific incoming call be intended to and business scenario in, can accurately obtain generated time, place, in demand
Hold.
Preferably, obtain synthesis after time, place, demand content work order content, can accurately fill work order by
Manage interface.
Preferably, when work order is submitted business can be distributed according to algorithm automatically and undertakes department, be not necessarily to manual examination and verification.
Preferably, the speech model of the speech recognition technology used is conventional acoustic model and deep learning model.
Preferably, the method provided supports that cloud is called or localization deployment is called.
Preferably, it supports as independent function pages to be embedded in existing customer service system, also support through interface calling
Mode is called at any time by existing customer service system, is supported independent deployment, is separately run with existing customer service system, do not do mutually
It disturbs.
Optionally comprising the steps of:
Step1: the voice in communication process is obtained by special-purpose software and algorithm and turns content of text and both call sides
User information and telephone number information；
Step2: semantic analysis is carried out to content of text by special-purpose software and algorithm, passes through context linkage analysis and pass
Keyword crawl, obtains the intention of existing customer incoming call；
Step3: analyzing the business scenario of live traffice person and client's dialogue by special-purpose software and algorithm, and crawl is closed
Keyword；
Step4: the demand content of client feedback, time, place are synthesized by special-purpose software and algorithm；
Step5: interface is accepted to the work order of operator's work at present stream by special-purpose software and algorithm, is automatically replenished demand
Content, time, place；
Step6: when operator submits work order, being quickly distributed to business by special-purpose software and algorithm and undertake department's processing,
The worksheet processing department for review for needing not move through profession is transmitted to business and undertakes department；
(3) beneficial effect
Compared with prior art, it realizes that workflow quickly generates based on special-purpose software and algorithm the present invention provides one kind to send
The method of hair, have it is following the utility model has the advantages that
1, it should realize that workflow quickly generated the method distributed based on special-purpose software and algorithm, when submission by work order
Business can be distributed automatically according to algorithm and undertakes department, is not necessarily to manual examination and verification, in the time, place, demand after obtaining synthesis
Hold work order content, can accurately fill work order accepts interface, can be accurate in specific incoming call intention and business scenario
Obtain generated time, place, demand content work order content.
2, it should realize that workflow quickly generated the method distributed based on special-purpose software and algorithm, the method provided supports cloud
It calls or localization deployment is called, support independent deployment, separately run, do not interfere with each other with existing customer service system, support to make
It is independent function pages and is embedded in existing customer service system, also support in such a way that interface calls, by existing customer service system
It calls at any time.
Detailed description of the invention
Fig. 1 is proposed by the present invention a kind of to realize that workflow quickly generates the method distributed based on special-purpose software and algorithm
System structure diagram.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Referring to Fig. 1, a kind of realize that workflow quickly generates the method distributed based on special-purpose software and algorithm, by dedicated
The voice that software and algorithm obtain both call sides turns the initial data such as content of text；Initial data needs to be divided according to intention
Group is classified according still further to the business scenario of client；According to business scenario and intention, the key of caller client feedback demand is obtained
Word, and calculated according to weight equation, the work orders content such as generated time, place, demand content, while being automatically replenished according to algorithm
Work order accepts interface, and distributes business automatically according to algorithm when work order is submitted and undertake department, can be to speech recognition after
Text content analysis go out the incoming call of client and be intended to, such as complain, seek advice from, seek help, the business service field that the incoming call is intended to
Scape includes: the profession services scenes such as manufacturing industry service, government affairs service, security marketing service, and scene includes these, but is not limited to this
A little scenes, are not listed one by one here, specific incoming call be intended to and business scenario in, can accurately obtain generated time, place,
The work orders content such as demand content, the work orders contents such as time, place, demand content after obtaining synthesis, can accurately fill work
Single accepts interface, can distribute business automatically according to algorithm when work order is submitted and undertake department, be not necessarily to manual examination and verification, make
The speech model of speech recognition technology is conventional acoustic model and deep learning model, and the method provided supports cloud to call
Or localization deployment is called, and is supported independent deployment, is separately run, do not interfere with each other with existing customer service system, supports as only
Vertical function pages are embedded in existing customer service system, also support in such a way that interface calls, at any time by existing customer service system
It calls, should realize that workflow quickly generated the method distributed and comprises the steps of: 1, by dedicated based on special-purpose software and algorithm
Software and algorithm obtain the user information and telephone number letter that the voice in communication process turns content of text and both call sides
Breath；2, semantic analysis is carried out to content of text by special-purpose software and algorithm, is grabbed by context linkage analysis and keyword,
Obtain the intention of existing customer incoming call；3, the business of live traffice person and client's dialogue are analyzed by special-purpose software and algorithm
Scene grabs keyword；4, pass through the text envelopes such as the demand content of special-purpose software and algorithm synthesis client feedback, time, place
Breath；5, interface is accepted to the work order of operator's work at present stream by special-purpose software and algorithm, be automatically replenished demand content, when
Between, the elements such as place；6, when operator submits work order, business is quickly distributed to by special-purpose software and algorithm and is undertaken at department
Reason, the worksheet processing department for review for needing not move through profession are transmitted to business and undertake department.
The electric elements occurred in this article are electrically connected with extraneous main controller and 220V alternating current, and main controller can be meter
Calculation machine etc. plays the conventionally known equipment of control.
When in use comprising the steps of:
Step 1: calling speech recognition engine, dialog context is converted into content of text, passes through special-purpose software and algorithm tune
The user information and telephone number information that voice turns content of text and both call sides are obtained with interface；
Step 2: calling semantic module, and semantic analysis is carried out to content of text by special-purpose software and algorithm, lead to
Context linkage analysis and keyword crawl are crossed, the intention of existing customer incoming call is obtained；
Step 3: in the case where specific incoming call is intended to, live traffice person being analyzed by special-purpose software and algorithm and client's dialogue is handed over
The content of stream grabs keyword, judges that (business service scene includes: manufacturing industry service, government affairs service, security battalion to business scenario
Sell the service scenarios with industry characteristic such as service), such as pre-sales consulting, complaint, government affairs working consulting after sale；
Step 4: passing through the text informations such as the demand content of special-purpose software and algorithm synthesis client feedback, time, place；
Step 5: interface being accepted to the work order of operator's work at present stream by special-purpose software and algorithm, is automatically replenished demand
The elements such as content, time, place；
Step 6: when operator submits work order, department is undertaken by the final business of special-purpose software and algorithm Auto-matching,
It realizes that being quickly distributed to business undertakes department's processing, needs not move through the worksheet processing department for review of profession, turns group without audit layer by layer, i.e.,
Final business can be distributed and undertake department, promote treatment effeciency.
In conclusion should realize that workflow quickly generated the operating process of the method distributed such as based on special-purpose software and algorithm
Under:
101: by speech recognition engine, dialog context being converted into content of text, is called by special-purpose software and algorithm
Interface obtains voice and turns the initial data such as user information and the telephone number information of content of text and both call sides.Original number
According to there may be in the database of big data platform or ultra-large type, data are to call serial number callid as unique identification
Number；
102: calling semantic module, and semantic analysis is carried out to content of text by special-purpose software and algorithm, pass through
Context linkage analysis and keyword crawl, obtain the intention of existing customer incoming call, demand type and keyword, such as complaint service
Attitude, consulting product information etc.；
103: in the case where specific incoming call is intended to, live traffice person and client's dialogue being analyzed by special-purpose software and algorithm
Content, grab keyword, judge business scenario, such as pre-sales consulting, complain after sale, government affairs are handled affairs and are seeked advice from.Industry characteristic industry
Business scene has manufacturing industry scene, government affairs service scenarios, security marketing scene etc.；
104: passing through the text informations such as the demand content of special-purpose software and algorithm synthesis client feedback, time, place；
105: interface being accepted to the work order of operator's work at present stream by special-purpose software and algorithm, is automatically replenished in demand
The elements such as appearance, time, place；
106: when operator submits work order, department is undertaken by the final business of special-purpose software and algorithm Auto-matching, it is real
It is now quickly distributed to business and undertakes department's processing, need not move through the worksheet processing department for review of profession, turn group without audit layer by layer
It distributes final business and undertakes department, promote treatment effeciency.
It should be noted that, in this document, relational terms such as first and second and the like are used merely to a reality
Body or operation are distinguished with another entity or operation, are deposited without necessarily requiring or implying between these entities or operation
In any actual relationship or order or sequence.Moreover, the terms "include", "comprise" or its any other variant are intended to
Non-exclusive inclusion, so that the process, method, article or equipment including a series of elements is not only wanted including those
Element, but also including other elements that are not explicitly listed, or further include for this process, method, article or equipment
Intrinsic element.In the absence of more restrictions, the element limited by sentence " including one ", it is not excluded that including
There is also other identical elements in the process, method, article or equipment of the element.
It although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with
A variety of variations, modification, replacement can be carried out to these embodiments without departing from the principles and spirit of the present invention by understanding
And modification, the scope of the present invention is defined by the appended.
Claims (10)
1. a kind of realize that workflow quickly generates the method distributed based on special-purpose software and algorithm, it is characterised in that: by dedicated
The voice that software and algorithm obtain both call sides turns content of text
Initial data；Initial data needs to classify according to being intended to be grouped according still further to the business scenario of client；According to industry
Scene of being engaged in and intention, obtain the keyword of caller client feedback demand, and are calculated according to weight equation, and generated time, is told at place
Content is sought, while work order is automatically replenished according to algorithm and accepts interface, and is distributed automatically when work order is submitted according to algorithm
Department is undertaken to business.
2. it is according to claim 1 it is a kind of realize that workflow quickly generates the method distributed based on special-purpose software and algorithm,
It is characterized by: the incoming call that can go out client to the text content analysis after speech recognition is intended to, such as complains, seeks advice from, seeks help.
3. it is according to claim 1 it is a kind of realize that workflow quickly generates the method distributed based on special-purpose software and algorithm,
It is characterized by: the business service scene that the incoming call is intended to includes: manufacturing industry service, government affairs service, security marketing service.
4. it is according to claim 1 it is a kind of realize that workflow quickly generates the method distributed based on special-purpose software and algorithm,
It is characterized by: can accurately obtain generated time, place, demand content in specific incoming call intention and business scenario.
5. it is according to claim 1 it is a kind of realize that workflow quickly generates the method distributed based on special-purpose software and algorithm,
It is characterized by: obtaining the time after synthesis, place, demand content, can accurately fill work order accepts interface.
6. it is according to claim 1 it is a kind of realize that workflow quickly generates the method distributed based on special-purpose software and algorithm,
It is characterized by: can distribute business automatically according to algorithm when work order is submitted undertakes department, it is not necessarily to manual examination and verification.
7. it is according to claim 1 it is a kind of realize that workflow quickly generates the method distributed based on special-purpose software and algorithm,
It is characterized by: the speech model of the speech recognition technology used is conventional acoustic model and deep learning model.
8. it is according to claim 1 it is a kind of realize that workflow quickly generates the method distributed based on special-purpose software and algorithm,
It is characterized by: the method provided supports that cloud is called or localization deployment is called.
9. it is according to claim 1 it is a kind of realize that workflow quickly generates the method distributed based on special-purpose software and algorithm,
It is characterized by: supporting to be embedded in existing customer service system as independent function pages, also support in such a way that interface calls,
It is called at any time by existing customer service system, supports independent deployment, separately run, do not interfere with each other with existing customer service system.
10. it is according to claim 1 it is a kind of realize that workflow quickly generates the method distributed based on special-purpose software and algorithm,
It is characterized by: comprising the steps of:
Step1: the user that the voice in communication process turns content of text and both call sides is obtained by special-purpose software and algorithm
Information and telephone number information；
Step2: semantic analysis is carried out to content of text by special-purpose software and algorithm, passes through context linkage analysis and keyword
Crawl obtains the intention of existing customer incoming call；
Step3: analyzing the business scenario of live traffice person and client's dialogue by special-purpose software and algorithm, and crawl is crucial
Word；
Step4: the demand content of client feedback, time, place text information are synthesized by special-purpose software and algorithm；
Step5: interface is accepted to the work order of operator's work at present stream by special-purpose software and algorithm, is automatically replenished in demand
Appearance, time, place element；
Step6: when operator submits work order, business is quickly distributed to by special-purpose software and algorithm and undertakes department's processing, is not necessarily to
Worksheet processing department for review by profession is transmitted to business and undertakes department.
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Cited By (9)
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| CN110149449A (en) * | 2019-05-21 | 2019-08-20 | 圆通速递有限公司 | Pass through speech recognition and the method and system of the automatic register information of intelligently parsing |
| CN110991784A (en) * | 2019-09-27 | 2020-04-10 | 中国电力科学研究院有限公司 | Method and system for dispatching abnormal low-voltage transformer area |
| CN111598417A (en) * | 2020-04-29 | 2020-08-28 | 国网江苏省电力有限公司南京供电分公司 | Natural language processing-based electric power non-emergency repair order distribution method |
| CN112241847A (en) * | 2020-10-26 | 2021-01-19 | 浪潮云信息技术股份公司 | Automatic problem distribution method and platform based on grid management |
| CN112507092A (en) * | 2020-12-03 | 2021-03-16 | 北京智齿博创科技有限公司 | Implementation method for completing work order intelligent filling function based on AI text robot |
| CN112686674A (en) * | 2020-12-25 | 2021-04-20 | 科讯嘉联信息技术有限公司 | Customer service conversation work order summarizing method |
| CN112786022A (en) * | 2019-11-11 | 2021-05-11 | 青岛海信移动通信技术股份有限公司 | Terminal, first voice server, second voice server and voice recognition method |
| CN113723635A (en) * | 2021-08-31 | 2021-11-30 | 安徽工大信息技术有限公司 | Intelligent order dispatching method for customer service system |
| CN113807765A (en) * | 2021-02-19 | 2021-12-17 | 西安京迅递供应链科技有限公司 | Abnormal logistics list processing method and device |
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| CN110991784A (en) * | 2019-09-27 | 2020-04-10 | 中国电力科学研究院有限公司 | Method and system for dispatching abnormal low-voltage transformer area |
| CN110991784B (en) * | 2019-09-27 | 2023-04-18 | 中国电力科学研究院有限公司 | Method and system for dispatching abnormal low-voltage transformer area |
| CN112786022A (en) * | 2019-11-11 | 2021-05-11 | 青岛海信移动通信技术股份有限公司 | Terminal, first voice server, second voice server and voice recognition method |
| CN112786022B (en) * | 2019-11-11 | 2023-04-07 | 青岛海信移动通信技术股份有限公司 | Terminal, first voice server, second voice server and voice recognition method |
| CN111598417A (en) * | 2020-04-29 | 2020-08-28 | 国网江苏省电力有限公司南京供电分公司 | Natural language processing-based electric power non-emergency repair order distribution method |
| CN111598417B (en) * | 2020-04-29 | 2022-10-04 | 国网江苏省电力有限公司南京供电分公司 | Natural language processing-based electric power non-emergency repair order distribution method |
| CN112241847A (en) * | 2020-10-26 | 2021-01-19 | 浪潮云信息技术股份公司 | Automatic problem distribution method and platform based on grid management |
| CN112507092A (en) * | 2020-12-03 | 2021-03-16 | 北京智齿博创科技有限公司 | Implementation method for completing work order intelligent filling function based on AI text robot |
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| CN113807765A (en) * | 2021-02-19 | 2021-12-17 | 西安京迅递供应链科技有限公司 | Abnormal logistics list processing method and device |
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