CN107992521A - 处理用户的服务请求的方法及装置 - Google Patents
处理用户的服务请求的方法及装置 Download PDFInfo
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- CN107992521A CN107992521A CN201711068533.3A CN201711068533A CN107992521A CN 107992521 A CN107992521 A CN 107992521A CN 201711068533 A CN201711068533 A CN 201711068533A CN 107992521 A CN107992521 A CN 107992521A
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- service request
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- request information
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/3349—Reuse of stored results of previous queries
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3344—Query execution using natural language analysis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Computational Linguistics (AREA)
- Data Mining & Analysis (AREA)
- Databases & Information Systems (AREA)
- General Engineering & Computer Science (AREA)
- Artificial Intelligence (AREA)
- Business, Economics & Management (AREA)
- Mathematical Physics (AREA)
- Development Economics (AREA)
- Finance (AREA)
- Marketing (AREA)
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- General Business, Economics & Management (AREA)
- Economics (AREA)
- Human Computer Interaction (AREA)
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- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Description
Claims (30)
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
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CN201711068533.3A CN107992521B (zh) | 2017-11-03 | 2017-11-03 | 处理用户的服务请求的方法及装置 |
Applications Claiming Priority (1)
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CN201711068533.3A CN107992521B (zh) | 2017-11-03 | 2017-11-03 | 处理用户的服务请求的方法及装置 |
Publications (2)
Publication Number | Publication Date |
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CN107992521A true CN107992521A (zh) | 2018-05-04 |
CN107992521B CN107992521B (zh) | 2021-08-03 |
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CN201711068533.3A Active CN107992521B (zh) | 2017-11-03 | 2017-11-03 | 处理用户的服务请求的方法及装置 |
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CN (1) | CN107992521B (zh) |
Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN104468413A (zh) * | 2014-11-27 | 2015-03-25 | 中国联合网络通信集团有限公司 | 一种网络服务方法及系统 |
CN105989084A (zh) * | 2015-02-11 | 2016-10-05 | 阿里巴巴集团控股有限公司 | 一种回复问题的方法和设备 |
CN106131203A (zh) * | 2016-07-21 | 2016-11-16 | 四川易想电子商务有限公司 | 一种电子商务自动客服系统 |
CN106339380A (zh) * | 2015-07-07 | 2017-01-18 | 阿里巴巴集团控股有限公司 | 常见问题信息的推荐方法及装置 |
WO2017011614A1 (en) * | 2015-07-15 | 2017-01-19 | Alibaba Group Holding Limited | Method and device for service processing |
CN107291900A (zh) * | 2017-06-22 | 2017-10-24 | 美味不用等(上海)信息科技股份有限公司 | 信息反馈与跟踪系统 |
-
2017
- 2017-11-03 CN CN201711068533.3A patent/CN107992521B/zh active Active
Patent Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN104468413A (zh) * | 2014-11-27 | 2015-03-25 | 中国联合网络通信集团有限公司 | 一种网络服务方法及系统 |
CN105989084A (zh) * | 2015-02-11 | 2016-10-05 | 阿里巴巴集团控股有限公司 | 一种回复问题的方法和设备 |
CN106339380A (zh) * | 2015-07-07 | 2017-01-18 | 阿里巴巴集团控股有限公司 | 常见问题信息的推荐方法及装置 |
WO2017011614A1 (en) * | 2015-07-15 | 2017-01-19 | Alibaba Group Holding Limited | Method and device for service processing |
CN106131203A (zh) * | 2016-07-21 | 2016-11-16 | 四川易想电子商务有限公司 | 一种电子商务自动客服系统 |
CN107291900A (zh) * | 2017-06-22 | 2017-10-24 | 美味不用等(上海)信息科技股份有限公司 | 信息反馈与跟踪系统 |
Also Published As
Publication number | Publication date |
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CN107992521B (zh) | 2021-08-03 |
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