CN107832902A - Reply person's distribution system - Google Patents
Reply person's distribution system Download PDFInfo
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- CN107832902A CN107832902A CN201710731677.6A CN201710731677A CN107832902A CN 107832902 A CN107832902 A CN 107832902A CN 201710731677 A CN201710731677 A CN 201710731677A CN 107832902 A CN107832902 A CN 107832902A
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- reply person
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- Testing And Monitoring For Control Systems (AREA)
- Maintenance And Inspection Apparatuses For Elevators (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The present invention provides a kind of reply person's distribution system, to solve the problems, such as quickly to select the attendant for tackling the high failure of urgency and send field apparatus to.Interim reply person's extraction unit that reply person's extraction element has is according to status information of equipment, when can be tackled to equipment temporarily, the candidate of the interim reply person tackled temporarily is extracted from attendant, and the candidate of interim reply person is sent to information terminal.In addition, formally the candidate of the formal reply person formally tackled to equipment should be extracted from attendant to person's extraction unit, and the candidate of formal reply person is sent to information terminal.Then, the attendant selected from the candidate of the interim reply person received by interim reply person's extraction unit is assigned as interim reply person by information terminal, and the attendant selected from the candidate of the formal reply person received by formal reply person's extraction unit is assigned as into formal reply person.
Description
Technical field
The present invention relates to reply person's distribution system.
Background technology
When the device fails being arranged in mansion etc., the monitoring terminal of equipment is believed to central monitoring position notice failure
Breath, central monitoring position show fault message according to the fault message received to the operator of central monitoring position.Operator is according to display
The fault message haveing is selected to tackle the reply person that failure can be set out.Operator when selecting reply person, to fault message,
The various information such as attendant's information are confirmed, select the reply person to be set out, the time is spent in the selection of reply person.
There are as below methods disclosed in patent document 1：When receiving from the failure notification that monitoring arrangement is exported, according to
For the scoring of each reply person of the respective item of the building with being notified failure, determined from each reply person former to being notified
The reply person that the building of barrier is set out.
In the past, whether when determining the reply person of failure, having used is the director of current equipment or once carried out
Cross the attendant of failure reply, or attendant whether carry the instrument etc. needed for reply information, from attendant to
The index of the distance of building etc..It is desirable, however, that in the interim reply of the high failure of urgency, it is not necessary to special
Instrument etc., send any attendant to go to scene rapidly, and then formally tackled.But selecting interim reply person
When, if setting identical condition during with selecting formal reply person, the time is spent in the selection of interim reply person, being made interim
Reply delay.
Also, even if the technology disclosed in using patent document 1, still spend the time in the selection of interim reply person.
Therefore, even needing the failure promptly tackled, until promptly reply end is also required to the time.
Patent document 1：Japanese Unexamined Patent Publication 9-297796 publications
The content of the invention
The present invention be in view of such situation and complete, it is therefore intended that, can suitably be entered with the state of cooperating equipment
The interim reply person of row and the distribution of formal reply person.
Reply person's distribution system involved in the present invention possesses reply person's extraction dress that equipment is connected to via communication line
Put and be connected to via communication line the information terminal of reply person's extraction element.
Reply person's extraction element has status information of equipment acceptance division, interim reply person's extraction unit, formal reply person extraction
Portion.Status information of equipment acceptance division is represented from supervision equipment from monitoring arrangement receiving device status information, the status information of equipment
State monitoring arrangement transmitted by equipment state.Interim reply person's extraction unit is according to status information of equipment, can be right
Equipment is tackled temporarily when, the candidate of the interim reply person tackled temporarily is extracted from attendant, and will be answered temporarily
The candidate of person is sent to information terminal.Formally it should extract what equipment was formally tackled from attendant to person's extraction unit
The candidate of formal reply person, and the candidate of formal reply person is sent to information terminal.
The maintenance that information terminal will be selected from the candidate of the interim reply person received by interim reply person's extraction unit
Personnel assignment is interim reply person, by what is selected from the candidate of the formal reply person received by formal reply person's extraction unit
Attendant is assigned as formal reply person.
According to the present invention, by showing the candidate of the candidate of interim reply person, formal reply person in information terminal, information is whole
The operator at end, which can be rapidly selected, can be assigned as interim reply person, the attendant of formal reply person.
By the explanation of following embodiment example, problem, structure and effect other than the above can become more apparent upon.
Brief description of the drawings
Fig. 1 is the block diagram for the configuration example for representing reply person's distribution system involved by one embodiment of the present invention example.
Fig. 2 is the block diagram for the internal structure example for representing reply person's extraction unit involved by one embodiment of the present invention example.
Fig. 3 is the block diagram for representing the hardware structure of computer example involved by one embodiment of the present invention example.
Fig. 4 is the list for the example for representing the extraction conditions combination involved by one embodiment of the present invention example.
Fig. 5 is the list for the example for representing the time priority degree involved by one embodiment of the present invention example.
Fig. 6 is the list for the example for representing the qualifications involved by one embodiment of the present invention example.
Fig. 7 is the time for representing the candidate and formal reply person of the interim reply person involved by one embodiment of the present invention example
The flow chart of the example of the extraction process of choosing.
Fig. 8 is the explanation figure for the display example for representing the distribution picture involved by one embodiment of the present invention example.
Symbol description
1 ... monitoring server, 2 ... attendant's Information Management Departments, 3 ... work destination information management departments, 4 ... failures letter
Cease management department, 5 ... field apparatus, 6 ... communication lines, 7 ... fault message acceptance divisions, 8 ... reply person's extraction units, 9 ... information end
End, 10 ... reply person's distribution systems, 11 ... interim reply person's extraction units, 12 ... defect content determination units, 13 ... the 1st time priorities
Spend determination unit, 15 ... formal reply person's extraction units, 16 ... qualification instrument determination units, 17 ... the 2nd time priority degree determination units, 51 ...
Monitoring arrangement.
Embodiment
Hereinafter, for the mode example for implementing the present invention, illustrate referring to the drawings.In this specification and accompanying drawing
In, the structural element for being of virtually same function or structure assigns same symbol come the repetitive description thereof will be omitted.
Fig. 1 is the block diagram for the configuration example for representing reply person's distribution system 10.
Reply person's distribution system 10 possesses monitoring server 1 (example of reply person's distributor) and via communication
Circuit 6 is connected to the field apparatus 5A~5N and information terminal 9A~9N of monitoring server 1.In the following description, in not area
When dividing field apparatus 5A~5N, it is abbreviated as " field apparatus 5 ", when not differentiating between monitoring arrangement 51A~51N, being abbreviated as " monitoring dress
Put 51 ".In addition, when not differentiating between information terminal 9A~9N, " information terminal 9 " is abbreviated as.
Field apparatus 5 possesses the monitoring arrangement 51 for the state for monitoring field apparatus 5 respectively.Monitoring arrangement 51 monitors that scene is set
Standby 5 state, when equipment 5 breaks down at the scene, sent to monitoring server 1 as the failure occurred with field apparatus 5
The fault message of relevant information.Fault message transmitted by monitoring arrangement 51 is the equipment shape for the state for representing field apparatus 5
One example of state information.In the status information of equipment, except fault message, in addition to represent the behavior of field apparatus 5
Information, represent that field apparatus 5 has not occurred information for the state that failure has but stopped etc..
Monitor that server 1 monitors the operating condition of the mansion possessed field apparatus 5 such as elevator, automatically-controlled door, air-conditioning equipment.
Monitoring server 1 is for example arranged on central monitoring position (not shown).The monitoring server 1 possesses attendant's Information Management Department 2, work
Make destination information management department 3, fault information managing portion 4, fault message acceptance division 7 and reply person's extraction unit 8.
Attendant's Information Management Department 2 can be directed to caused by field apparatus 5 according to each attendant to manage
The information for the attendant that failure is tackled or formally tackled temporarily.Interim reply refers to people from pass of elevator for example is occurring
When, the floor that moves closer to car safely opens that elevator door is such to work.Formal reply refers to the structural portion of elevator
The work such as the replacing of part, the work may need qualification, instrument.Attendant's Information Management Department 2 is held qualification information 21, mobile
Mode information 22, work destination information 23, work state information 24, hold tool information 25 and current location information 26.
Membership information 21 carrys out qualification possessed by management service personnel according to each attendant.In the maintenance of lift
In work, according to each qualification possessed by attendant, the species of manipulable equipment is determined.
Move mode information 22 carrys out the move mode of management service personnel according to each attendant.As move mode
Such as there are walking, bicycle, automobile etc..
Work destination information 23 carrys out the work mesh that management service personnel are currently operating according to each attendant
Ground information.As the information of work destination, including the work title of destination, address, telephone number, by latitude and
Positional information represented by longitude etc..
Work state information 24 carrys out the current working condition of management service personnel according to each attendant.As work
Make state, for example, including in work, movement it is medium.
Held tool information 25 carrys out the instrument that management service personnel are held according to each attendant.As instrument,
Such as there are instrument A, B, C etc..
Current location information 26 represents that the position of the current location of attendant is believed according to each attendant to manage
Breath.The positional information is also represented by latitude and longitude.If attendant is in work, current location information 26 with
Work destination information 23 is identical content.During if attendant were in mobile, current location information 26 and work mesh
Ground information 23 be different contents.
Work information of the management of destination information management department 3 as the field apparatus 5 of the work destination of attendant.Should
Work destination information management department 3 possesses work destination locations information 31, work destination facility information 32.
The destination locations information 31 that works manages the positional information of the field apparatus 5 as work destination.Field apparatus 5
Positional information represented by latitude and longitude.
Work facility information of the management of destination facility information 32 as the field apparatus 5 of work destination.
Fault information managing portion 4 manages the information relevant with the failure of field apparatus 5.The fault information managing portion 4 possesses
Fault message 41 and failure reply information 42.
Fault message 41 manages the failure that may occur in each field apparatus 5.
Failure reply information 42 manages the required qualification of the failure for tackling field apparatus 5, outfit.
Fault message acceptance division 7 (example of status information of equipment acceptance division) is via communication line 6 from monitoring arrangement
Fault message is received in 51, and gives the fault message to reply person's extraction unit 8.
Reply person's extraction unit 8 is according to by attendant's Information Management Department 2, work destination information management department 3, fault message
Each information and the fault message from the acquirement of fault message acceptance division 7 that management department 4 is managed, to extract the candidate of interim reply person
With the candidate of formal reply person.Then, reply person's extraction unit 8 is respectively to the candidate of interim reply person extracted and formal reply
The candidate of person is independently appended upon time priority degree.Time priority degree refer to according to attendant reach the spot needed for equipment 5 when
Between, assign selected priority.1st time priority degree, the time of alignment type reply person are added to the candidate of interim reply person
The additional 2nd time priority degree of choosing.Afterwards, reply person's extraction unit 8 sends what is extracted via communication line 6 to information terminal 9
The candidate of interim reply person and the information of the candidate of formal reply person.
Shown in the Fig. 8 of information terminal 9 as be described hereinafter, fault message is shown, and show according to the order of the 1st time priority degree
The candidate of interim reply person, the candidate of formal reply person is shown according to the order of the 2nd time priority degree.Operator will can operate
Information terminal 9 is assigned as interim reply person and formal reply person come the attendant selected.
Fig. 2 is the block diagram for the internal structure example for representing reply person's extraction unit 8.
Reply person's extraction unit 8 possesses the interim reply person's extraction unit 11 for extracting interim reply person and extracts formal reply person's
Formal reply person's extraction unit 15.
Interim reply person's extraction unit 11 is existing that can be directed to according to the fault message received from fault message acceptance division 7
Field device 5 is tackled temporarily when, the candidate of the interim reply person tackled temporarily is extracted from attendant, and will be interim
The candidate of reply person is sent to information terminal 9.Interim reply person's extraction unit 11 possesses the time of defect content determination unit 12 and the 1st
Relative importance value determination unit 13.
Defect content determination unit 12 (example of state determination unit) according to from acquired by fault message acceptance division 7 therefore
Hinder information, with reference to fault message 41 and failure reply information 42, to judge the urgency of failure and could enter for the failure
The interim reply of row.When it is the failure that can be tackled that the result of determination of defect content determination unit 12, which represents, temporarily, temporarily should
The attendant that can be tackled temporarily is extracted as to the candidate of interim reply person to person's extraction unit 11.In addition, defect content
Determination unit 12 is referred to work destination facility information 32, according to there occurs the species of the field apparatus 5 of failure, to judge to face
When tackle could.
1st time priority degree determination unit 13 is with reference to current location information 26 and work destination locations information 31, computational chart
Show work destination of the current location for the position that attendant is currently located with setting the field apparatus 5 in need tackled temporarily
The distance between position.Then, current location and field apparatus 5 of the 1st time priority degree determination unit 13 according to attendant
The move mode of the distance between position and attendant calculate traveling time, and according to traveling time from less to more suitable
Ordered pair attendant assigns the 1st time priority degree.Now, the 1st time priority degree determination unit 13 is directed to the traveling time calculated,
The time that additional working condition and work based on attendant could interrupt.Then, the 1st time priority degree determination unit 13 to
Information terminal 9 sends the candidate for the interim reply person that addition of the 1st time priority degree.Information terminal 9 will carry from interim reply person
Take the attendant selected in the candidate of the interim reply person received by portion 11 to be assigned as interim reply person, and will represent to divide
Information with the attendant for interim reply person is sent to the 1st time priority degree determination unit 13.
Formally the formal reply person formally tackled to field apparatus 5 should be extracted from attendant to person's extraction unit 15
Candidate, and the candidate of formal reply person is sent to information terminal 9.The formal instrument of holding qualification of reply person's extraction unit 15 is sentenced
Determine the time priority degree determination unit 17 of portion 16 and the 2nd.
Qualification instrument determination unit 16 is with reference to membership information 21 and holds tool information 25, according to whether in order to scene
Equipment 5 carries out the qualification and instrument needed for formal reply, come determine whether can qualification possessed by working service personnel, should
The instrument held to person is formally tackled.Then, qualification instrument determination unit 16 will qualify and the maintenance people of instrument
Member is extracted as the candidate of formal reply person.
2nd time priority degree determination unit 17 is with reference to current location information 26 and work destination locations information 31, computational chart
Show the current location to the work purpose status that the field apparatus 5 in need formally tackled is set of attendant's present position
The distance put.Then, the 2nd time priority degree determination unit 17 according to the position of the current location of attendant and field apparatus 5 it
Between distance and the move mode of attendant calculate traveling time, and according to the order of traveling time from less to more to dimension
Shield personnel assign the 2nd time priority degree.Now, the 2nd time priority degree determination unit 17 is directed to the traveling time calculated, adds base
In the time that the working condition of attendant and work could interrupt.Then, the 2nd time priority degree determination unit 17 is whole to information
End 9 sends the candidate for the formal reply person that addition of the 2nd time priority degree.Information terminal 9 will be from formal reply person's extraction unit 15
The attendant selected in the candidate of received formal reply person is assigned as formal reply person, and will represent to be assigned as just
The information of the attendant of formula reply person is sent to the 2nd time priority degree determination unit 17.
Next, the computer C of each device of composition reply person's distribution system 10 hardware configuration is illustrated.
Fig. 3 is the block diagram for the hardware configuration example for representing computer C.
Computer C is the hardware to use as so-called computer.Computer C, which possesses, is connected respectively to bus C4's
CPU(Central Processing Unit：Central processing unit) C1, ROM (Read Only Memory read-only storages)
C2, RAM (Random Access Memory random access memory) C3.Computer C be also equipped with display part C5, operating portion C6,
Nonvolatile memory devices C7 and network interface C8.
CPU C1 read from ROM C2 and perform the program for the software for realizing each function involved by present embodiment example
Code.Caused variable, parameter etc. during calculation process are written in RAM C3 temporarily.Display part C5 is, for example, liquid crystal
Show device, result of processing that computer C is carried out etc. is shown to user.For operating portion C6, such as using keyboard, mouse etc.,
User can carry out predetermined operation input, instruction.In addition, display part C5 and operating portion C6 is set in information terminal 9, still
In monitoring server 1, field apparatus 5 and monitoring arrangement 51, display part C5 and operating portion C6 can be not provided with.
As Nonvolatile memory devices C7, such as HDD (Hard Disk Drive hard disk drives), SSD can be used
(Solid State Drive solid-state drives), floppy disk, CD, photomagneto disk, CD-ROM, CD-R, tape, non-volatile deposit
Reservoir etc..In Nonvolatile memory devices C7, except OS (Operating System operating systems), various parameters with
Outside, also record has the program for making computer C work.ROM C2, Nonvolatile memory devices C7 record have operation CPU C1
Required program, data etc., as storing as the note of the computer-readable non-transitory of the program performed by computer C
One example of recording medium uses.Therefore, in ROM C2, Nonvolatile memory devices C7, the program is permanently stored.Monitoring
Attendant's Information Management Department 2, work destination information management department 3, fault information managing portion 4 are by structure possessed by server 1
Build in Nonvolatile memory devices C7.
In network interface C8, such as use NIC (Network Interface Card NICs) etc., Neng Goujing
The LAN (Local Area Network LANs) that is connected by terminal, industrial siding etc. receive and dispatch various data between device.Monitoring
Fault message acceptance division 7 possessed by server 1 and reply person's extraction unit 8 can receive and dispatch various letters by network interface C8
Breath.
Fig. 4 is the list for the example for representing extraction conditions combination.The list will such as outfit, required qualification,
The information of time is combined, come the extraction conditions for changing the candidate of interim reply person or the candidate of formal reply person.
Interim reply person is extracted from multiple attendants according to the content of fault message.In the list, have tight
Anxious degree, could tackle temporarily, outfit, required qualification, each field of interim reply person and extraction conditions.
In urgency field, the urgency as failure is stored with some of " height ", " low ".
In it could tackle field temporarily, for the failure that urgency is " height ", the "available" tackled temporarily, "No" are stored with
Some.
Urgency, could being stored in fault message 41 of tackling temporarily.
In outfit field, for the "available", "No", urgency " low " tackled temporarily, outfit is stored with
" wanting ", " should not " some.
In required qualification field, " wanting " for outfit, " should not ", be stored with needed for qualification " wanting ", " no
Will " some.
Outfit, required qualification are all stored in failure reply information 42 as failure reply information.
In interim reply person's field, for the "available" tackled temporarily, it is stored with " time ".In addition, for interim reply
"No", the failure of urgency " low ", it is not necessary to interim reply, therefore do not store " time ".
In extraction conditions field, there are " wanting " for being combined with outfit field, required qualification to each failed storage
The extraction conditions of " time " of " the wanting " of field, interim reply person's field.
If for example, failure A urgency is high, and can be tackled temporarily, then by reply person's extraction unit 11 temporarily with
Time priority extracts the candidate of interim reply person.Afterwards, by formally reply person's extraction unit 15 according to whether outfit
Whether need required qualification to combine extraction conditions, and extract the candidate of formal reply person.But can not for urgency height
To carry out the failure tackled or urgency is low temporarily, the candidate of interim reply person is not extracted.In this case, formal reply
Person's extraction unit 15 is according to whether extraction conditions are changed in outfit and required qualification, and extract the time of formal reply person
Choosing.
Fig. 5 is the list for the example for representing time priority degree.The list is used to consider the time according to work to determine
The relative importance value of attendant, it is every according to being carried out by the 1st time priority degree determination unit 13, the 2nd time priority degree determination unit 17
One is handled to be made.Time priority degree shown in the list is certain of the 1st time priority degree or the 2nd time priority degree
One.
Representing the list of time priority degree has attendant, move mode, the distance to scene, traveling time, work
Make state, could interruption of work, work consider the time, each field of relative importance value.
In attendant's field, name, ID of attendant etc. are stored with.
In move mode field, the utilizable move mode of attendant is stored with.The move mode is from movement side
Extracted in formula information 22.
In field, the distance from the current location of attendant to work destination is being stored with to scene.Arrive
The distance at scene is according to the current location information being stored in current location information 26 and is stored in work destination locations information
Work destination locations information in 31 is calculated.
In traveling time field, attendant is stored with using move mode from the current location of attendant to work
The desired traveling time in destination.Traveling time is according to the shifting of each move mode extracted from move mode information 22
Dynamic speed is calculated with the live distance to current location in field is stored in.
In active status field, the working condition of attendant is stored with.As working condition, such as there is " work
In ", " mobile in ".Working condition is extracted from work state information 24.
Could in interruption of work field, will represent attendant whether can using the information of interruption of work as "available" or
" can not " store.For example, even if attendant at work, "available" is stored as if it can interrupt, if cannot in
It is disconnected, then be stored as " can not ".Could interruption of work extracted from work state information 24.
In work considers time field, the traveling time for being stored in traveling time field is stored with, considers to deposit
Store up the work that the working condition in active status field is calculated and consider the time.For example, if attendant is at work simultaneously
And " 10 minutes " then can be added on traveling time with interruption of work.In addition, if attendant is at work and cannot
Interruption of work, then add " 30 minutes " on traveling time.In addition, if attendant is on the move, then on traveling time not
Add any time.But when attendant is on the move, the arbitrary time can also be added.
In relative importance value field, it is stored with and considers that the time is calculated according to the work being stored in work consideration time field
Time priority degree.In this example embodiment, the attendant most short to the work consideration time is stored with high time priority degree, works
Consider that the time is longer, then store lower time priority degree.
Fig. 6 is the list for the example for representing qualifications.The list is used to limit the candidate as formal reply person
Attendant.
Representing the list of qualifications has attendant, qualification, instrument, each field for the work that can be tackled.
In attendant's field, name, ID of the attendant that can be set out as formal reply person etc. are stored with.
In qualification field, the required qualification whether needed for formally being tackled to failure is stored with.It is stored in money
The required qualification that whether needs in lattice field is the information extracted from membership information 21.
In tools field, the outfit whether needed for formally being tackled to failure is stored with.It is stored in work
The outfit that whether needs having in field is the information extracted from held tool information 25.
Whether in the work field that can be tackled, having to each failed storage needs required instrument, qualification.Storage
Whether need instrument, qualification in the work field that can be tackled are that the information extracted in information 42 is tackled from failure.For example,
For failure A, when needing instrument A and qualification " 1 ", the attendant A with instrument A and qualification " 1 " is defined to formally should
To the candidate of person.Similarly, for failure B, when needing instrument B and qualification " 2 ", there will be the maintenance of instrument B and qualification " 2 "
Personnel A, B, E are defined to the candidate of formal reply person.For failure C, when only needing qualification " 1 ", by the dimension of " 1 " that qualifies
Shield personnel A, E are defined to the candidate of formal reply person.For failure D, when only needing instrument A, by the maintenance people with instrument A
Member A, F are defined to the candidate of formal reply person.In addition, be directed to failure E, instrument, qualification all need not, therefore by the maintenance of whole
Personnel A~H is defined to the candidate of formal reply person.
In this way, whether need qualification and to hold instrument to manage according to each attendant, by former for each
Hinder the required qualification managed and the combination of outfit, the attendant that can be tackled is defined to formal reply person's
Candidate.
Fig. 7 is the flow chart for the example for representing the extraction process of the candidate of the candidate and formal reply person of interim reply person.
First, if field apparatus 5 breaks down, monitoring arrangement 51 sends the event of field apparatus 5 to monitoring server 1
Hinder information (S1).Next, the fault message acceptance division 7 of monitoring server 1 receives the fault message of field apparatus 5, and will connect
The fault message received is sent to reply person's extraction unit 8 (S2).
In reply person's extraction unit 8, interim reply person's extraction unit 11 starts to extract interim reply person's according to fault message
Processing.Therefore, defect content determination unit 12 judges that scene is set according to fault message possessed by interim reply person's extraction unit 11
Whether the urgency of the failure occurred in standby 5 is high (S3).
When it is the high failure of urgency to be determined as (S3 "Yes"), defect content determination unit 12, which determines whether, to be entered
The failure (S4) that row is tackled temporarily.(S4 "Yes"), the 1st time priority when it is the failure that can be tackled to be determined as temporarily
Spend determination unit 13 and calculate the 1st time priority degree, and the 1st time priority degree is attached to including the time priority degree in Fig. 5
In the relative importance value field of the candidate of interim reply person in list.Then, when the 1st time priority degree determination unit 13 is according to the 1st
Between relative importance value to extract the candidate of interim reply person (S5), and the information of the candidate of the interim reply person extracted is sent to letter
Cease terminal 9.
Information terminal 9 according to the information of the candidate from the interim reply person received by the 1st time priority degree determination unit 13,
By the candidate display of the interim reply person extracted by reply person's extraction unit 11 temporarily in information terminal 9 (S6).Operator
The attendant selected from the candidate including the interim reply person in information terminal 9 is assigned as interim reply person
(S7).Notify to be assigned with interim reply person by operator from information terminal 9 to the 1st time priority degree determination unit 13.
In addition, when being determined as the low failure of urgency (S3 "No"), be judged to being tackled temporarily
During failure (S4 "No") or after interim reply person is selected by operator (S7), next step S8 is advanced to.
Next, formal reply person's extraction unit 15 starts to extract the processing of formal reply person according to fault message.Therefore, just
Qualification instrument determination unit 16 possessed by formula reply person extraction unit 15 judges whether failure reply needs work according to fault message
Have (S8).When qualification instrument determination unit 16 is judged to needing instrument (S8 "Yes"), the formal of the outfit is held in restriction
The candidate (S9) of reply person.
When qualification instrument determination unit 16 is not judged to needing instrument (S8 "No") or after step S9, qualification
Instrument determination unit 16 judges whether the reply of failure needs qualification (S10) according to fault message.When qualification instrument determination unit 16
When being judged to needing qualification (S10 "Yes"), the candidate (S11) of the formal reply person with the required qualification is limited.
When qualification instrument determination unit 16 is not judged to needing qualification (S10 "No") or after step s 11,
2 time priority degree determination units 17 calculate the 2nd time priority degree, and the 2nd time priority degree was attached to including the time in Fig. 5
In the relative importance value field of the candidate of formal reply person in the list of relative importance value.Then, the 2nd time priority degree determination unit 17
The candidate of formal reply person (S12) is extracted according to the 2nd time priority degree, and by the information of the candidate of the formal reply person extracted
Send to information terminal 9.
Information terminal 9 according to the information of the candidate from the formal reply person received by the 2nd time priority degree determination unit 17,
The candidate (S13) of the formal reply person extracted by formally reply person's extraction unit 15 is shown in information terminal 9.Operator will
The attendant selected from the candidate for being shown in the formal reply person in information terminal 9 is assigned as formal reply person (S14).
Notify to be assigned with formal reply person by operator from information terminal 9 to the 2nd time priority degree determination unit 17.Then, this place is terminated
Reason.
Fig. 8 is the explanation figure for representing to distribute picture W1 display example.Distribution picture W1 is displayed in information terminal 9.
Distribution picture W1 possess fault message region W11, cartographic information region W12, interim reply person candidate region W13,
Formal reply person candidate region W14, interim reply person's registration zone W15 and formal reply person's registration zone W16.
In the W11 of fault message region, the work of the work destination there is provided the field apparatus 5 to break down is shown
Destination title, the result of determination that could be tackled temporarily, defect content and extraction conditions.In this example embodiment, represent 00
Have the field apparatus 5 there occurs failure in mansion, the failure be interim reply be "available", defect content is abnormity of power supply, extracts
Condition is to qualify " 1 " and hold instrument A attendant.
In the W12 of cartographic information region, show around 00 mansions centered on the mansion of destination 00 that works
Map.Also, the current location of attendant is shown by humanoid icon.The humanoid icon displays that the surname of attendant
Name, therefore visually it is easily found the attendant near work destination.
In interim reply person candidate region W13, it is extracted as temporarily according to the order arrangement display of the 1st time priority degree
The name of the attendant of the candidate of reply person.When representing to be attached with highest the 1st in interim reply person candidate region W13 top
Between relative importance value attendant.That is, the attendant (BShi) can reach the mansion of work destination 00 earliest.But
It is to be not limited to always select the attendant for being attached with the time priority degree of highest the 1st.
In formal reply person candidate region W14, it is extracted as formally according to the order arrangement display of the 2nd time priority degree
The name of the attendant of the candidate of reply person.The attendant qualifies " 1 " and holds instrument A.Waited in formal reply person
Favored area W14 top represents to be attached with the attendant of the time priority degree of highest the 2nd.That is, the attendant (DShi)
The mansion of work destination 00 can be reached earliest.But it is not limited to always select to be attached with the time priority degree of highest the 2nd
Attendant.
The candidate of interim reply person and the candidate of formal reply person are shown simultaneously in picture W1 is distributed, but can also
The candidate of interim reply person is first shown, and after attendant is assigned to interim reply person, shows the time of formal reply person
Choosing.
In interim reply person's registration zone W15, the attendant that interim reply person is assigned to for registering is shown
Register button and enrollment time.
In formal reply person's registration zone W16, the attendant that formal reply person is assigned to for registering is shown
Register button and enrollment time.
As shown in the distribution picture W1 of Fig. 8 downside, operator selects to think to be adapted to group from the candidate of interim reply person
Toward the attendant of work destination, and the check box of the attendant is chosen.When selected attendant is CShi
When, qualification possessed by CShi is " 1 ", therefore zero mark is indicated in qualification column, because CShi does not have instrument A, therefore in toolbar
Indicate × mark.Therefore, operator can confirm that whether the CShi for being assigned to interim reply person can directly be assigned to formally
Reply person.Then, if operator presses register button, registration is assigned to the CShi of interim reply person.In enrollment time
Display operator presses the time of register button.
Similarly, as shown in the distribution picture W1 of Fig. 8 downside, operator selects to think from the candidate of formal reply person
It is adapted to the attendant for sending work destination to, and the check box of the attendant is chosen.As the maintenance people in final election
When member is DShi, qualification possessed by DShi is " 1 ", therefore zero mark is indicated in qualification column, because DShi has instrument A, therefore work
Tool indicates zero mark in column.Then, if operator presses register button, registration is assigned to the DShi of formal reply person.
In enrollment time, the time that operator presses register button is shown.Furthermore, it is possible to by same attendant (for example, DShi)
It is assigned as interim reply person and formal reply person.
In reply person's distribution system 10 involved by an embodiment example discussed above, set at the scene according to generation
The content of failure in standby 5 extracts the attendant of the candidate as interim reply person.Then, operator passes through operation information
Terminal 9, the attendant selected from the candidate of the attendant extracted is assigned as interim reply person.Therefore, divided
With being tackled temporarily can should rapidly to rush towards the field apparatus 5 at scene to the attendant of person temporarily.
In addition, in information terminal 9, guide look display turns into the attendant of the candidate of interim reply person.Therefore, operator
Without judging whether to be tackled to each failure temporarily, interim reply that can be shown from information terminal 9
Selection attendant, and the attendant can be assigned as to interim reply person rapidly in the candidate of person.In this way, can be in favor of behaviour
Author selects attendant, and is assigned as the work of interim reply person.
In addition, in reply person's distribution system 10, according to whether can enter to the failure in equipment 5 at the scene occurs
The attendant of the candidate as formal reply person is extracted in the instrument of row reply or qualification.Therefore, formally should be assigned to
There is the required instrument of formal reply or qualification to the attendant of person, and the formal reply of field apparatus 5 can be carried out.
In addition, in information terminal 9, guide look display turns into the attendant of the candidate of formal reply person.Therefore, operator
Without being confirmed whether to need outfit or qualification to each failure, it is possible to be shown in from guide look in information terminal 9
Formal reply person candidate in promptly select attendant, and the attendant is assigned as formal reply person.In this way, can
So that operator selects attendant, and it is assigned as the work of formal reply person.
In addition, the present invention is not limited to above-mentioned embodiment example, without departing from institute in the scope of request patent protection
The purport of the invention of record, it can certainly obtain other various application examples, variations.
For example, above-mentioned embodiment example is for ease of the explanation present invention and in detail and specifically to device and system
Structure is illustrated, but is not limited to must possess illustrated entire infrastructure.Furthermore it is possible to will be illustrated herein
The part of structure of embodiment example be replaced into the structure of other embodiment example, can also be in the knot of certain embodiment example
The structure of other embodiment example is added in structure.In addition, a part for the structure for each embodiment example, can carry out other
Addition, deletion and the displacement of structure.
In addition, illustrating the control line needed for thinking in explanation, information wire, but it is not limited to that product must be shown
Upper whole control line, information wire.It is to be connected with each other that almost all structure, which can essentially be thought,.
Claims (7)
1. a kind of reply person's distribution system, it is characterised in that possess：
Reply person's extraction element, it is connected to equipment via communication line；And
Information terminal, it is connected to reply person's extraction element via the communication line,
Reply person's extraction element has：
Status information of equipment acceptance division, it is represented from prison from monitoring arrangement receiving device status information, the status information of equipment
The state of the equipment sent out depending on the monitoring arrangement of the state of the equipment；
Interim reply person's extraction unit, it is according to the status information of equipment, when can be tackled to the equipment temporarily, from
The candidate of the interim reply person tackled temporarily is extracted in attendant, and the candidate of the interim reply person is sent to institute
State information terminal；And
Formal reply person's extraction unit, it extracts the formal reply person formally tackled to the equipment from the attendant
Candidate, and the candidate of the formal reply person is sent to described information terminal,
Described information terminal will be selected in the candidate of the interim reply person received from interim reply person's extraction unit
The attendant be assigned as the interim reply person, described formally should what is received from formal reply person's extraction unit
The formal reply person is assigned as to the attendant selected in the candidate of person.
2. reply person's distribution system according to claim 1, it is characterised in that
Interim reply person's extraction unit sends the candidate for the interim reply person for imparting the 1st time priority degree to described
Information terminal, the 1st time priority degree are based on the maintenance people extracted as the candidate of reply person temporarily
Member reaches the relative importance value of the time needed for the equipment,
Formal reply person's extraction unit sends the candidate for the formal reply person for imparting the 2nd time priority degree to described
Information terminal, the 2nd time priority degree are based on the maintenance people extracted as the formally candidate of reply person
Member reaches the relative importance value of the time needed for the equipment.
3. reply person's distribution system according to claim 2, it is characterised in that
Interim reply person's extraction unit has：
State determination unit, can it judge the urgency of the state of the equipment and carry out according to the status information of equipment
The interim reply, and the time that will can carry out the attendant tackled temporarily and be extracted as the interim reply person
Choosing；And
1st time priority degree determination unit, it is according to the distance between the current location of the attendant and the position of the equipment
And the move mode of the attendant calculates traveling time, and according to the order of the traveling time from less to more by institute
State the candidate that the 1st time priority degree assigns the interim reply person.
4. reply person's distribution system according to claim 3, it is characterised in that
Formal reply person's extraction unit has：
Qualification instrument determination unit, it is determined a need for formal in order to be carried out to the equipment according to the status information of equipment
Reply needed for qualification and instrument, and by the attendant with the qualification and the instrument be extracted as it is described just
The candidate of formula reply person；And
2nd time priority degree determination unit, it is according to the distance between the current location of the attendant and the position of the equipment
And the move mode of the attendant calculates traveling time, and according to the order of the traveling time from less to more by institute
State the candidate that the 2nd time priority degree assigns the formal reply person.
5. reply person's distribution system according to claim 4, it is characterised in that
The 1st time priority degree determination unit and the 2nd time priority degree determination unit are to the traveling time that calculates
The time that can the additional working condition based on the attendant and the work be interrupted.
6. reply person's distribution system according to claim 5, it is characterised in that
Described information terminal shows the status information of equipment, and according to the 1st time priority degree order show described in
The candidate of interim reply person, and show the candidate of the formally reply person according to the order of the 2nd time priority degree.
7. reply person's distribution system according to any one of claim 1~6, it is characterised in that
The status information of equipment is the information relevant with the failure occurred in the equipment.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2016-179286 | 2016-09-14 | ||
| JP2016179286A JP2018045416A (en) | 2016-09-14 | 2016-09-14 | Responder allocation system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107832902A true CN107832902A (en) | 2018-03-23 |
Family
ID=61643236
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710731677.6A Pending CN107832902A (en) | 2016-09-14 | 2017-08-23 | Reply person's distribution system |
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| Country | Link |
|---|---|
| JP (1) | JP2018045416A (en) |
| CN (1) | CN107832902A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111553552A (en) * | 2019-02-08 | 2020-08-18 | 精工爱普生株式会社 | Maintenance person selection device and machine learning method |
Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111699162B (en) | 2017-12-11 | 2023-04-11 | Ａｇｃ株式会社 | Coating, glass cover plate, solar power generation assembly and outer wall material for building |
| CN109034411A (en) * | 2018-07-09 | 2018-12-18 | 武汉瑞莱保能源技术有限公司 | A kind of customized distributing method of the intelligent work order based on operation management |
| JP6813193B2 (en) * | 2018-09-12 | 2021-01-13 | Ｎｅｃフィールディング株式会社 | Personnel selection device, personnel selection method and program |
| JP2020190806A (en) * | 2019-05-20 | 2020-11-26 | 東京瓦斯株式会社 | Qualified person management control device and qualified person management control program |
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| JP2000348277A (en) * | 1999-06-04 | 2000-12-15 | Hitachi Building Systems Co Ltd | Emergency dispatch support system |
| JP2009099135A (en) * | 2007-09-28 | 2009-05-07 | Fujitsu Ltd | Support management method, support management system and information processing device |
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|---|---|---|---|---|
| JP2004110117A (en) * | 2002-09-13 | 2004-04-08 | Mitsubishi Electric Building Techno Service Co Ltd | Maintenance management system |
| CN1674022A (en) * | 2004-03-24 | 2005-09-28 | 株式会社日立建筑系统 | Apparatus for managing service working real result of elevator |
| JP2011057308A (en) * | 2009-09-07 | 2011-03-24 | Hitachi Building Systems Co Ltd | Maintenance management system of elevator |
| JP2012008966A (en) * | 2010-06-28 | 2012-01-12 | Hitachi Building Systems Co Ltd | Maintenance patrol work table creation device |
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| CN111553552A (en) * | 2019-02-08 | 2020-08-18 | 精工爱普生株式会社 | Maintenance person selection device and machine learning method |
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| JP2018045416A (en) | 2018-03-22 |
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