CN107819669B - Method, device and equipment for feeding back missed call of landline phone and readable storage medium - Google Patents
Method, device and equipment for feeding back missed call of landline phone and readable storage medium Download PDFInfo
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- CN107819669B CN107819669B CN201711062147.3A CN201711062147A CN107819669B CN 107819669 B CN107819669 B CN 107819669B CN 201711062147 A CN201711062147 A CN 201711062147A CN 107819669 B CN107819669 B CN 107819669B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/82—Line monitoring circuits for call progress or status discrimination
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Abstract
The invention discloses a method for feeding back a missed call of a landline, which comprises the following steps: the telephone number of the telephone corresponding to the seat is associated and bound with the mobile phone number of the seat or other instant messaging applications; when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call; and sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications to remind an agent to follow up the user. The invention also discloses a feedback device, equipment and a computer readable storage medium for the missed call of the landline phone. The invention can enable the seat to follow the customer in time, improve the feedback speed of the user and improve the net recommendation value of the company.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a method, an apparatus, a device, and a computer-readable storage medium for feeding back a missed call of a landline phone.
Background
At present, with the acceleration of life rhythm, people are busy working more and more, so that a plurality of working staff do not have redundant time to process own private business during working time, such as purchasing financing products and the like, and therefore, people can know or purchase various financing products only in holidays or at night by calling and the like.
However, in the prior art, at night or on a non-working day, the seat is not generally on duty, if the user calls in at the moment, the user cannot receive the call, and when the user needs to go to the seat to receive a false, the missed call is searched and then the user is replied, so that the user cannot be fed back in time.
Disclosure of Invention
The invention mainly aims to provide a method, a device and equipment for feeding back a missed call of a landline phone and a computer readable storage medium, and aims to solve the technical problem that an agent cannot feed back a user in time at night or on a non-working day.
In order to achieve the above object, the present invention provides a method for feeding back a missed call of a landline, comprising:
the telephone number of the telephone corresponding to the seat is associated and bound with the mobile phone number of the seat or other instant messaging applications;
when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call;
and sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications to remind an agent to follow up the user.
Optionally, after the step of obtaining the detailed information of the missed call, the method further includes:
judging whether the incoming call number of the missed call exists in a customer information storage system;
if the incoming call number of the missed call exists in the user information storage system, searching a client corresponding to the incoming call number of the missed call;
judging whether the corresponding client has a correspondingly bound seat or not;
and if the corresponding client has the corresponding bound seat, extracting the communication number of the corresponding bound seat, and sending the detailed information of the missed call to the communication number of the corresponding bound seat, otherwise, executing the step of sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications.
Optionally, after the step of obtaining the detailed information of the missed call, the method further includes:
extracting a third party number database, and matching the number information with the number in the number database;
and when the number information is not matched with a consistent number in a number database, executing the step of sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications.
Optionally, after the step of obtaining the detailed information of the missed call, the method further includes:
judging whether the seat and the corresponding mobile phone number which are bound by the current landline telephone association are more than one;
if the number of the agents bound by the current seat phone association and the corresponding mobile phone number is more than one, extracting clients and contact ways associated with each agent;
matching the incoming call number of the missed call with the extracted customer contact information correspondingly;
and when the consistent customer telephone number is matched, sending the detailed information of the missed call to an agent associated with the matched customer telephone number.
Optionally, after the step of matching the incoming call number correspondence of the missed call with the extracted customer contact information, the method further includes:
if the consistent customer telephone numbers are not matched, comparing the number of the customers related to each seat;
and sending the detailed information of the missed calls to the agent with the least number of customers.
Optionally, after the step of obtaining the detailed information of the missed call when the landline corresponding to the agent has the missed call, the method further includes:
acquiring the incoming call number of the missed call, and carrying out initial replacement on the incoming call number;
the incoming call number after the initial line replacement is reversely replaced, so that the incoming call number can be converted into a virtual telephone number;
acquiring the virtual incoming call number, and transferring the mobile phone number associated with the seat through the converted virtual incoming call number;
and calling back the incoming call number of the missed call through the converted virtual incoming call number.
Optionally, the detailed information of the missed call includes: the incoming call time, the incoming call number, the number attribution, and the historical communication time and times of the incoming call number and the fixed telephone.
In addition, in order to achieve the above object, the present invention further provides a device for feeding back a missed call to a landline, the device comprising:
the association binding module is used for associating and binding the telephone number corresponding to the seat with the mobile phone number of the seat or other instant messaging applications;
the obtaining module is used for obtaining the detailed information of the missed calls when the base corresponding to the seat has the missed calls;
and the sending module is used for sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications to remind an agent to follow up the missed call.
In addition, in order to achieve the above object, the present invention further provides a feedback device for a missed call of a landline phone, where the feedback device for a missed call of a landline phone includes a processor, a network interface, a user interface, and a memory, and a feedback program for a missed call of a landline phone is stored in the memory; the processor is used for executing a feedback program of the missed telephone call so as to realize the following steps:
the telephone number of the telephone corresponding to the seat is associated and bound with the mobile phone number of the seat or other instant messaging applications;
when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call;
and sending the detailed information of the missed calls to the associated mobile phone number or other instant messaging applications to remind the agent to follow the user.
In addition, to achieve the above object, the present invention further provides a computer readable storage medium, where a feedback program of a missed telephone call is stored on the computer readable storage medium, and when the feedback program of the missed telephone call is executed by a processor, the steps of the feedback method of the missed telephone call are implemented as described above.
According to the method, the device and the equipment for feeding back the missed telephone calls of the telephone, and the computer readable storage medium, the telephone number of the telephone corresponding to the seat is associated and bound with the mobile phone number of the seat or other instant messaging applications; when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call; and then sending the detailed information of the missed calls to the associated mobile phone number or other instant messaging applications to remind the seat to follow the user, so that the seat can follow the customer in time, and the condition that the customer gives up the desire to purchase when the user wants to know various products or buy the products, because no seat can follow the customer, or other companies can purchase the products is avoided, the speed of feeding back the customer is increased, and the net recommendation value of the company is increased.
Drawings
Fig. 1 is a schematic flow chart of a first embodiment of a method for feeding back a missed call of a landline phone according to the present invention;
FIG. 2 is a flowchart illustrating a second embodiment of a method for feeding back a missed call from a landline phone according to the present invention;
FIG. 3 is a schematic flow chart illustrating a feedback method for missed calls of the landline phone according to a fourth embodiment of the present invention;
FIG. 4 is a flowchart illustrating a fifth embodiment of a method for feeding back a missed call in a landline phone according to the present invention;
FIG. 5 is a flowchart illustrating a sixth embodiment of a method for feeding back a missed call from a landline phone according to the present invention;
fig. 6 is a schematic device structure diagram of a hardware operating environment according to an embodiment of the present invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The main solution of the embodiment of the invention is as follows: the telephone number of the telephone corresponding to the seat is associated and bound with the mobile phone number of the seat or other instant messaging applications; when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call; and then sending the detailed information of the missed calls to the associated mobile phone number or other instant messaging applications to remind the seat to follow the user, so that the seat can follow the customer in time, and the condition that the customer gives up the desire to purchase when the user wants to know various products or buy the products, because no seat can follow the customer, or other companies can purchase the products is avoided, the speed of feeding back the customer is increased, and the net recommendation value of the company is increased.
In the embodiment of the invention, the problem that in the prior art, at night or on a non-working day, the seat is not on work generally, if the user calls in at the moment, the user can not receive the call generally, and when the user needs to receive a false from the seat, the missed call is searched and then the user is replied is solved, so that the user is not easy to feed back in time.
Therefore, the embodiment of the invention provides a method for feeding back a missed telephone call, which associates and binds a telephone number of a telephone corresponding to a seat with a mobile phone number of the seat or other instant messaging applications; when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call; and then sending the detailed information of the missed calls to the associated mobile phone number or other instant messaging applications to remind the seat to follow the user, so that the seat can follow the customer in time, and the condition that the customer gives up the desire to purchase when the user wants to know various products or buy the products, because no seat can follow the customer, or other companies can purchase the products is avoided, the speed of feeding back the customer is increased, and the net recommendation value of the company is increased.
The invention provides a feedback method of a missed call of a fixed telephone.
Referring to fig. 1, fig. 1 is a schematic flow chart of a feedback method for a missed call of a landline phone according to a first embodiment of the present invention.
In this embodiment, the method includes:
step S10, the telephone number corresponding to the seat is associated and bound with the mobile phone number of the seat or other instant messaging applications;
in this embodiment, the server in the computer or other intelligent terminal may associate and bind the telephone number of the landline phone corresponding to the agent with the mobile phone number of the agent or other instant messaging applications, where the other instant messaging applications may be WeChat, QQ, and the like. It can be understood that one seat may correspond to a plurality of seats, for example, when the working time system of the seat is a shift system, for example, the working time of a seat is 8 am to 4 pm, and the working time of B seat is 4 pm to 10 pm, there may be two seats corresponding to the same seat, so that when the telephone number of the seat corresponding to the seat and the mobile phone number of the seat are used, the name or the work number of the seat may be further remarked to distinguish the seats.
Step S20, when the telephone corresponding to the seat has missed call, acquiring the detailed information of the missed call;
when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call; specifically, by installing corresponding software on a computer, such as telephone management software, or connecting the computer with a fixed telephone through a USB, when there is a missed call on a telephone corresponding to an agent, the computer first obtains detailed information of the missed call.
Further, the detailed information of the missed call includes: the incoming call time, the incoming call number, the number attribution, and the historical communication time and times of the incoming call number and the fixed telephone.
And step S30, sending the detailed information of the missed call to the associated mobile phone number or other instant messaging applications to remind the seat to follow the call.
And after the detailed information of the missed call is obtained, sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications to remind an agent to follow up the user. Further, before sending the detailed information of the missed call to the associated mobile phone number or other instant messaging applications, it may be further determined whether the number of the agents associated with the current landline and the number of the corresponding mobile phone number exceed one, that is, whether the number of the agents corresponding to the current landline exceeds one, and if the number of the agents corresponding to the current landline exceeds one, it is necessary to further determine whether the incoming call number of the missed call is the phone number of the customer associated with the agent. And if the call number of the current missed call is the telephone number of the customer associated with the seat, sending the detailed information of the missed call to the seat associated with the customer.
In the feedback method for the missed telephone call of the landline telephone provided by the embodiment, the telephone number of the landline telephone corresponding to the agent is associated and bound with the mobile phone number of the agent or other instant messaging applications; when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call; and then sending the detailed information of the missed calls to the associated mobile phone number or other instant messaging applications to remind the seat to follow the user, so that the seat can follow the customer in time, and the condition that the customer gives up the desire to purchase when the user wants to know various products or buy the products, because no seat can follow the customer, or other companies can purchase the products is avoided, the speed of feeding back the customer is increased, and the net recommendation value of the company is increased.
Further, referring to fig. 2, a second embodiment of the feedback method of the missed call of the landline according to the present invention is provided based on the first embodiment of the feedback method of the missed call of the landline according to the present invention.
In this embodiment, the steps after step S20 further include:
step S40, judging whether the incoming call number of the missed call exists in the customer information storage system;
step S50, if the incoming call number of the missed call exists in the user information storage system, searching the client corresponding to the incoming call number of the missed call;
step S60, judging whether the corresponding client has a seat bound correspondingly;
step S70, if the corresponding client has a corresponding bound agent, extracting the communication number of the corresponding bound agent, and sending the detailed information of the missed call to the communication number of the corresponding bound agent;
otherwise, the step S30 is executed.
In this embodiment, after obtaining the detailed information of the missed call, it is further necessary to determine whether the call number of the missed call exists in the customer information storage system, that is, determine whether the customer corresponding to the call number of the missed call is a customer who has contacted an agent or has other records; if the incoming call number of the missed call exists in the user information storage system, searching a client corresponding to the incoming call number of the missed call; then judging whether the corresponding client has a correspondingly bound agent or not; if the corresponding client has the corresponding bound seat, the communication number of the corresponding bound seat is extracted, the detailed information of the missed call is sent to the communication number of the corresponding bound seat, so that the corresponding seat can contact the client timely, and the detailed information of the missed call is sent to the communication number of the corresponding bound seat. And if the corresponding client does not have the corresponding bound seat, sending the detailed information of the missed call to the associated mobile phone number or other instant messaging applications.
In the method for feeding back the missed call of the landline phone, whether the number of the missed call exists in the client information storage system is judged; if the incoming call number of the missed call exists in the user information storage system, searching a client corresponding to the incoming call number of the missed call; judging whether the corresponding client has a correspondingly bound seat or not; and if the corresponding client has the corresponding bound seat, extracting the communication number of the corresponding bound seat, and sending the detailed information of the missed call to the communication number of the corresponding bound seat, so that the quality of the service to the client is improved, and the user experience is improved, otherwise, sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications, so as to feed back the client in time.
Further, the first embodiment of the method for feeding back the missed call of the landline phone of the present invention provides a third embodiment of the method for feeding back the missed call of the landline phone of the present invention.
In this embodiment, the steps after step S20 further include:
extracting a third party number database, and matching the number information with the number in the number database;
and when the number information is not matched with a consistent number in the number database, sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications to remind an agent to follow up the user.
In this embodiment, after acquiring the detailed information of the missed call, it is necessary to further determine whether the missed call is a harassing call, a fraud call, or an intermediary call, so that, firstly, a third-party number database is extracted, wherein the third-party number database is a database storing harassing calls, fraud calls, intermediary calls, and the database is generally stored in a server or a cloud disk, an access or download request can be sent to the server or the cloud disk through a mobile terminal, so as to acquire the right to access or download the data in the database in the server or the cloud disk, and then the number information is matched with the number in the number database, so as to determine whether the number included in the number information is a harassing call, a fraud call, an intermediary call, so as to avoid a user from dialing back a harassing call, a fraud call, an intermediary call, or an intermediary call, thereby being harassed and fraudulently by harassing calls, fraudulent calls, intermediary telephones and the like. When the number information is not matched with a consistent number in the number database, the missed call is not a harassing call, a fraud call, an intermediary telephone or the like, and information such as fraud harassment can be eliminated, and at the moment, the detailed information of the missed call can be sent to a related mobile phone number or other instant messaging applications.
In the method for feeding back the missed call of the landline phone, the number information is matched with the number in the number database by extracting the third party number database; and when the number information is not matched with a consistent number in the number database, sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications, so as to be harassed and fraudulently by harassing calls, fraudulent calls, telephones of intermediaries and the like.
Further, referring to fig. 3, a fourth embodiment of the feedback method of the missed call of the landline according to the present invention is provided based on the first embodiment of the feedback method of the missed call of the landline according to the present invention.
In this embodiment, the steps after step S20 further include:
step S80, judging whether the seat and the corresponding mobile phone number which are bound by the current landline telephone are more than one;
step S90, if the number of the agents bound by the current seat phone association and the corresponding mobile phone number is more than one, extracting the clients and contact ways associated with each agent;
step S100, the incoming call numbers of the missed calls are correspondingly matched with the extracted customer contact ways;
and step S110, when the consistent customer telephone numbers are matched, sending the detailed information of the missed calls to the seats associated with the matched customer telephone numbers.
In this embodiment, after obtaining the detailed information of the missed call, it may be further determined whether the number of the seat associated with the current landline and the number of the corresponding mobile phone number exceed one, that is, whether the number of the seat corresponding to the current landline exceeds one, and if the number of the seat corresponding to the current landline exceeds one, it is necessary to further determine whether the incoming call number of the missed call is the phone number of the customer associated with the seat. Specifically, extracting clients and contact ways associated with each agent, and matching the incoming call numbers of the missed calls with the extracted client contact ways correspondingly; and when the consistent customer telephone number is matched, sending the detailed information of the missed call to an agent associated with the matched customer telephone number. The customer is fed back through the agents contacted by the customer, and the information of the knowledge of the customer is more, so that the bound agents contact the customer, the quality of the customer service can be improved, and the user experience is improved.
In the method for feeding back the missed call of the landline phone provided by the embodiment, whether the agent and the corresponding mobile phone number which are bound by the current landline phone in a related manner are more than one is judged; if the number of the agents bound by the current seat phone association and the corresponding mobile phone number is more than one, extracting clients and contact ways associated with each agent; matching the incoming call number of the missed call with the extracted customer contact information correspondingly; when the consistent customer telephone numbers are matched, the detailed information of the missed calls is sent to the agents associated with the matched customer telephone numbers, the customers are fed back through the agents contacted by the customers, and more information is known to the customers, so that the bound agents contact the customers, the quality of service for the customers can be improved, and the user experience is improved.
Further, referring to fig. 4, a fourth embodiment of the method for feeding back a missed call of a landline phone according to the present invention provides a fifth embodiment of the method for feeding back a missed call of a landline phone according to the present invention.
In this embodiment, the steps after step S110 further include:
step S120, if the consistent customer telephone numbers are not matched, comparing the number of the customers related to each seat;
and step S130, sending the detailed information of the missed calls to the agents with the least number of clients.
In this embodiment, after the incoming call numbers of missed calls are correspondingly matched with the extracted customer contact ways, if no consistent customer telephone number is matched, the number of customers associated with each seat is compared; and then the detailed information of the missed calls is sent to the agent with the least number of the clients, so that the reasonability of client allocation is improved.
Further, referring to fig. 5, a sixth embodiment of the feedback method of the missed call of the landline according to the present invention is provided based on the first embodiment of the feedback method of the missed call of the landline according to the present invention.
In this embodiment, the steps after step S20 further include:
step S140, obtaining the incoming call number of the missed call, and carrying out initial replacement on the incoming call number;
step S150, the incoming call number after the initial line replacement is performed is reversely replaced, and the incoming call number can be converted into a virtual telephone number;
step S160, obtaining the virtual incoming call number, and transferring the mobile phone number related to the seat through the converted virtual incoming call number;
step S170, call back the incoming call number of the missed call through the converted virtual incoming call number. In this embodiment, after the detailed information of the missed call is obtained, the agent may be reminded to follow up the user by sending the detailed information of the missed call to the associated mobile phone number or other instant messaging application, but the reminding is performed by using a short message or a WeChat, and the user may not use the mobile terminal at the current time, so that the user may not notice the received short message or WeChat at the first time, and when the customer has an emergency situation, the user cannot process the call at the first time, and therefore the user needs to contact and communicate with the customer at the first time in other ways. Specifically, the incoming call number of the missed call is obtained firstly, and the incoming call number is encrypted by a public key encryption method, so that the information of the client is protected, and the telephone number information of the client is prevented from being leaked; the incoming line number can be encrypted by DES algorithm in public key Encryption method, specifically, DES is called Data Encryption Standard, i.e. Data Encryption Standard, and is a block algorithm using key Encryption, and firstly, initial replacement is performed, its function is to recombine the input 64-bit Data block according to bit, and divide the output into two parts of L0 and R0, each part is 32 bits long, its replacement rule is to change the 58 th bit of the input to the first bit, the 50 th bit to the 2 nd bit … …, and so on, and the last bit is the original 7 th bit. L0 and R0 are two parts after the output of the transposition, L0 is the left 32 bits of the output, R0 is the right 32 bits, for example: setting the input value before the replacement as D1D2D3 … … D64, the result after the initial replacement is: l0 ═ D58D50 … D8; and R0 is D57D49 … … D7, inverse permutation is carried out, 16 times of iterative operation are carried out to obtain L16 and R16, the L16 and the R16 are used as input to carry out inverse permutation, the inverse permutation is exactly the inverse operation of the initial permutation, and therefore ciphertext output is obtained, and the virtual telephone number can be generated. Then acquiring a virtual incoming call number generated through encryption, and transferring a mobile phone number associated with the seat through the generated virtual incoming call number; and then, the generated virtual incoming call number is used for calling back the incoming call number of the missed call, and under the general condition, when the mobile terminal has an incoming call, the user can know the incoming call number at the first time, so that the user can communicate with the client at the first time through a transitional medium.
In the method for feeding back the missed call of the landline, the number of the missed call is obtained, and the number of the missed call is initially replaced; the incoming call number after the initial line replacement is reversely replaced, so that the incoming call number can be converted into a virtual telephone number; acquiring the virtual incoming call number, and transferring the mobile phone number associated with the seat through the converted virtual incoming call number; the user can communicate with the client at the first time by calling back the incoming call number of the missed call through the converted virtual incoming call number, and the user experience is improved.
The invention also provides a feedback device for missed calls of the landline, which comprises:
the association binding module is used for associating and binding the telephone number corresponding to the seat with the mobile phone number of the seat or other instant messaging applications;
the obtaining module is used for obtaining the detailed information of the missed calls when the base corresponding to the seat has the missed calls;
and the sending module is used for sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications to remind an agent to follow up the missed call.
The specific embodiment of the feedback device for the missed call of the base phone is basically the same as the embodiments of the feedback method for the missed call of the base phone, and is not described herein again.
The invention further provides feedback equipment for the missed call of the landline phone.
Referring to fig. 6, fig. 6 is a schematic device structure diagram of a hardware operating environment according to an embodiment of the present invention.
As shown in fig. 6, the feedback device for the missed call of the landline may include: a processor 1001, such as a CPU, a network interface 1002, a user interface 1003, and a memory 1004. Connection communication between these components may be realized by a communication bus. The network interface 1002 may optionally include a standard wired interface (for connecting to a wired network), a wireless interface (e.g., a WI-FI interface, a bluetooth interface, an infrared interface, etc., for connecting to a wireless network). The user interface 1003 may include a Display screen (Display), an input unit such as a Keyboard (Keyboard), and the optional user interface 1003 may also include a standard wired interface (e.g., for connecting a wired Keyboard, a wired mouse, etc.) and/or a wireless interface (e.g., for connecting a wireless Keyboard, a wireless mouse). The memory 1004 may be a high-speed RAM memory or a non-volatile memory (e.g., a disk memory). The memory 1004 may alternatively be a storage device separate from the processor 1001.
Optionally, the feedback device for the missed call of the landline phone may further include a camera, a Radio Frequency (RF) circuit, a sensor, an audio circuit, a WiFi module, and the like.
Those skilled in the art will appreciate that the configuration of the feedback apparatus for a missed telephone call shown in fig. 6 does not constitute a limitation of the feedback apparatus for a missed telephone call, and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.
As shown in fig. 6, the memory 1004, which is a kind of computer storage medium, may include therein an operating system, a network communication module, a user interface module, and a feedback program for a landline missed call. The operating system is a program for managing and controlling hardware and software resources of feedback equipment of the missed call of the landline phone, and supports the operation of a network communication module, a user interface module, a feedback program of the missed call of the landline phone and other programs or software; the network communication module is used for managing and controlling the network interface 1002; the user interface module is used to manage and control the user interface 1003.
In the feedback device for missed calls of the landline phone shown in fig. 6, the network interface 1002 is mainly used for connecting to a database and performing data communication with the database; the user interface 1003 is mainly used to connect a client (which may be understood as a user side) and perform data communication with the client, for example, display information to the client through a window or receive operation information sent by the client; the processor 1001 may be configured to execute the feedback program of the missed landline call stored in the memory 1004 to implement the following steps:
the telephone number of the telephone corresponding to the seat is associated and bound with the mobile phone number of the seat or other instant messaging applications;
when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call;
and sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications to remind an agent to follow up the user.
Further, the processor 1001 is further configured to execute a feedback program of the missed telephone call stored in the memory 1004 to implement the following steps:
judging whether the incoming call number of the missed call exists in a customer information storage system;
if the incoming call number of the missed call exists in the user information storage system, searching a client corresponding to the incoming call number of the missed call;
judging whether the corresponding client has a correspondingly bound seat or not;
and if the corresponding client has the corresponding bound seat, extracting the communication number of the corresponding bound seat, and sending the detailed information of the missed call to the communication number of the corresponding bound seat, otherwise, executing the step of sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications.
Further, the processor 1001 is further configured to execute a feedback program of the missed telephone call stored in the memory 1004 to implement the following steps:
extracting a third party number database, and matching the number information with the number in the number database;
and when the number information is not matched with a consistent number in a number database, executing the step of sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications.
Further, the processor 1001 is further configured to execute a feedback program of the missed telephone call stored in the memory 1004 to implement the following steps:
judging whether the seat and the corresponding mobile phone number which are bound by the current landline telephone association are more than one;
if the number of the agents bound by the current seat phone association and the corresponding mobile phone number is more than one, extracting clients and contact ways associated with each agent;
matching the incoming call number of the missed call with the extracted customer contact information correspondingly;
and when the consistent customer telephone number is matched, sending the detailed information of the missed call to an agent associated with the matched customer telephone number.
Further, the processor 1001 is further configured to execute a feedback program of the missed telephone call stored in the memory 1004 to implement the following steps:
if the consistent customer telephone numbers are not matched, comparing the number of the customers related to each seat;
and sending the detailed information of the missed calls to the agent with the least number of customers.
Further, the processor 1001 is further configured to execute a feedback program of the missed telephone call stored in the memory 1004 to implement the following steps:
acquiring the incoming call number of the missed call, and carrying out initial replacement on the incoming call number;
the incoming call number after the initial line replacement is reversely replaced, so that the incoming call number can be converted into a virtual telephone number;
acquiring the virtual incoming call number, and transferring the mobile phone number associated with the seat through the converted virtual incoming call number;
and calling back the incoming call number of the missed call through the converted virtual incoming call number.
Further, the processor 1001 is further configured to execute a feedback program of the missed telephone call stored in the memory 1004 to implement the following steps:
the detailed information of the missed call comprises: the incoming call time, the incoming call number, the number attribution, and the historical communication time and times of the incoming call number and the fixed telephone.
The specific embodiment of the feedback device for the missed call of the landline phone of the present invention is substantially the same as the embodiments of the feedback method and the feedback device for the missed call of the landline phone described above, and will not be described herein again.
The present invention also provides a computer readable storage medium storing one or more programs, the one or more programs being executable by one or more processors to perform the steps of:
the telephone number of the telephone corresponding to the seat is associated and bound with the mobile phone number of the seat or other instant messaging applications;
when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call;
and sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications to remind an agent to follow up the user.
Further, the one or more programs are executable by the one or more processors to also implement the steps of:
judging whether the incoming call number of the missed call exists in a customer information storage system;
if the incoming call number of the missed call exists in the user information storage system, searching a client corresponding to the incoming call number of the missed call;
judging whether the corresponding client has a correspondingly bound seat or not;
and if the corresponding client has the corresponding bound seat, extracting the communication number of the corresponding bound seat, and sending the detailed information of the missed call to the communication number of the corresponding bound seat, otherwise, executing the step of sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications.
Further, the one or more programs are executable by the one or more processors to also implement the steps of:
extracting a third party number database, and matching the number information with the number in the number database;
and when the number information is not matched with a consistent number in a number database, executing the step of sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications.
Further, the one or more programs are executable by the one or more processors to also implement the steps of:
judging whether the seat and the corresponding mobile phone number which are bound by the current landline telephone association are more than one;
if the number of the agents bound by the current seat phone association and the corresponding mobile phone number is more than one, extracting clients and contact ways associated with each agent;
matching the incoming call number of the missed call with the extracted customer contact information correspondingly;
and when the consistent customer telephone number is matched, sending the detailed information of the missed call to an agent associated with the matched customer telephone number.
Further, the one or more programs are executable by the one or more processors to also implement the steps of:
if the consistent customer telephone numbers are not matched, comparing the number of the customers related to each seat;
and sending the detailed information of the missed calls to the agent with the least number of customers.
Further, the one or more programs are executable by the one or more processors to also implement the steps of:
acquiring the incoming call number of the missed call, and carrying out initial replacement on the incoming call number;
the incoming call number after the initial line replacement is reversely replaced, so that the incoming call number can be converted into a virtual telephone number;
acquiring the virtual incoming call number, and transferring the mobile phone number associated with the seat through the converted virtual incoming call number;
and calling back the incoming call number of the missed call through the converted virtual incoming call number.
Further, the one or more programs are executable by the one or more processors to also implement the steps of:
the detailed information of the missed call comprises: the incoming call time, the incoming call number, the number attribution, and the historical communication time and times of the incoming call number and the fixed telephone.
The specific embodiment of the computer-readable storage medium of the present invention is substantially the same as the embodiments of the method, the device and the apparatus for feeding back a missed call of a landline, and the device for feeding back a missed call of a landline, and will not be described herein again.
It should also be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal device (such as a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method according to the embodiments of the present invention.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (9)
1. A feedback method of a missed call of a landline is characterized by comprising the following steps:
the telephone number of the telephone corresponding to the seat is associated and bound with the mobile phone number of the seat or other instant messaging applications;
when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call;
sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications to remind an agent to follow up the user;
acquiring the incoming call number of the missed call, and carrying out initial replacement on the incoming call number;
the incoming call number after the initial replacement is reversely replaced, namely the incoming call number can be converted into a virtual incoming call number;
acquiring the virtual incoming call number, and transferring the mobile phone number associated with the seat through the converted virtual incoming call number;
and calling back the incoming call number of the missed call through the converted virtual incoming call number.
2. The method for feeding back a missed call on a landline according to claim 1, wherein the step of obtaining details of the missed call further comprises, after the step of obtaining details of the missed call:
judging whether the incoming call number of the missed call exists in a customer information storage system;
if the incoming call number of the missed call exists in the user information storage system, searching a client corresponding to the incoming call number of the missed call;
judging whether the corresponding client has a correspondingly bound seat or not;
and if the corresponding client has the corresponding bound seat, extracting the communication number of the corresponding bound seat, and sending the detailed information of the missed call to the communication number of the corresponding bound seat, otherwise, executing the step of sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications.
3. The method for feeding back a missed call on a landline according to claim 1, wherein the step of obtaining details of the missed call further comprises, after the step of obtaining details of the missed call:
extracting a third party number database, and matching number information in the detailed information of the missed calls with numbers in the number database;
and when the number information is not matched with a consistent number in a number database, executing the step of sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications.
4. The method for feeding back a missed call on a landline according to claim 1, wherein the step of obtaining details of the missed call further comprises, after the step of obtaining details of the missed call:
judging whether the seat and the corresponding mobile phone number which are bound by the current landline telephone association are more than one;
if the number of the agents bound by the current seat phone association and the corresponding mobile phone number is more than one, extracting clients and contact ways associated with each agent;
matching the incoming call number of the missed call with the extracted customer contact way;
and when the consistent customer telephone number is matched, sending the detailed information of the missed call to an agent associated with the matched customer telephone number.
5. The method for feeding back the missed call on the landline according to claim 4, wherein after the step of matching the incoming call number correspondence of the missed call with the extracted contact information of the client, the method further comprises:
if the consistent customer telephone numbers are not matched, comparing the number of the customers related to each seat;
and sending the detailed information of the missed calls to the agent with the least number of customers.
6. A method as claimed in any one of claims 1 to 5, wherein the details of the missed call include: the incoming call time, the incoming call number, the number attribution, and the historical communication time and times of the incoming call number and the fixed telephone.
7. A device for feeding back a missed call to a landline, the device comprising:
the association binding module is used for associating and binding the telephone number corresponding to the seat with the mobile phone number of the seat or other instant messaging applications;
the obtaining module is used for obtaining the detailed information of the missed calls when the base corresponding to the seat has the missed calls;
the sending module is used for sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications to remind an agent to follow up the missed call;
the replacing module is used for acquiring the incoming call number of the missed call and carrying out initial replacement on the incoming call number;
the reverse replacement module is used for performing reverse replacement on the calling number subjected to the initial replacement, namely converting the calling number into a virtual calling number;
the transfer module is used for acquiring the virtual incoming call number and transferring the mobile phone number associated with the seat through the converted virtual incoming call number;
and the callback module is used for callback the incoming call number of the missed call through the converted virtual incoming call number.
8. The feedback equipment of the missed call of the fixed telephone is characterized by comprising a processor, a network interface, a user interface and a memory, wherein a feedback program of the missed call of the fixed telephone is stored in the memory; the processor is used for executing a feedback program of the missed telephone call so as to realize the following steps:
the telephone number of the telephone corresponding to the seat is associated and bound with the mobile phone number of the seat or other instant messaging applications;
when the base corresponding to the seat has a missed call, acquiring detailed information of the missed call;
sending the detailed information of the missed call to a related mobile phone number or other instant messaging applications to remind an agent to follow up the user;
acquiring the incoming call number of the missed call, and carrying out initial replacement on the incoming call number;
the incoming call number after the initial replacement is reversely replaced, namely the incoming call number can be converted into a virtual incoming call number;
acquiring the virtual incoming call number, and transferring the mobile phone number associated with the seat through the converted virtual incoming call number;
and calling back the incoming call number of the missed call through the converted virtual incoming call number.
9. A computer-readable storage medium, wherein a feedback program of a missed telephone call is stored on the computer-readable storage medium, and when the feedback program of the missed telephone call is executed by a processor, the steps of the feedback method of the missed telephone call according to any one of claims 1 to 6 are implemented.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711062147.3A CN107819669B (en) | 2017-10-31 | 2017-10-31 | Method, device and equipment for feeding back missed call of landline phone and readable storage medium |
| PCT/CN2018/074616 WO2019085301A1 (en) | 2017-10-31 | 2018-01-30 | Missed call feedback method, apparatus and device for fixed phone, and readable storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711062147.3A CN107819669B (en) | 2017-10-31 | 2017-10-31 | Method, device and equipment for feeding back missed call of landline phone and readable storage medium |
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| CN107819669A CN107819669A (en) | 2018-03-20 |
| CN107819669B true CN107819669B (en) | 2020-02-14 |
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| CN109214668A (en) * | 2018-08-24 | 2019-01-15 | 平安科技（深圳）有限公司 | Insurance business processing method and system, terminal and computer readable storage medium |
| CN109151224A (en) * | 2018-09-12 | 2019-01-04 | 南昌理工学院 | Extension dials control method, device, system and readable storage medium storing program for executing |
| CN109587355B (en) * | 2018-12-29 | 2021-04-30 | 中细软集团有限公司 | Missed call processing method and system terminal |
| CN110944087A (en) * | 2019-11-12 | 2020-03-31 | 广州供电局有限公司 | Control method and device, medium and equipment for fixed-line telephone call record |
| CN111865767B (en) * | 2020-07-24 | 2022-05-06 | 上海云鱼智能科技有限公司 | User display method, device, server, client, terminal and storage medium for indirectly monitoring telephone in instant messaging |
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| CN102075876A (en) * | 2009-11-24 | 2011-05-25 | 中国移动通信集团浙江有限公司 | Method and system for reminding leakage of electricity of fixed phone |
| CN101873389A (en) * | 2010-06-29 | 2010-10-27 | 中兴通讯股份有限公司 | Method and system for realizing missed call reminding for fixed phone |
| US20120094642A1 (en) * | 2010-10-15 | 2012-04-19 | Poepperl Claudia | Enhanced missed call notification |
| CN102427456A (en) * | 2011-12-12 | 2012-04-25 | 重庆全策网络科技有限公司 | Information secrecy calling control method |
| CN104184871B (en) * | 2013-05-27 | 2018-11-30 | 腾讯科技（深圳）有限公司 | A kind of method and apparatus prompting harassing call number |
| CN105721714A (en) * | 2016-04-20 | 2016-06-29 | 努比亚技术有限公司 | Missed call reminding method, device and system |
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