CN110944087A - Control method and device, medium and equipment for fixed-line telephone call record - Google Patents
Control method and device, medium and equipment for fixed-line telephone call record Download PDFInfo
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- CN110944087A CN110944087A CN201911101926.9A CN201911101926A CN110944087A CN 110944087 A CN110944087 A CN 110944087A CN 201911101926 A CN201911101926 A CN 201911101926A CN 110944087 A CN110944087 A CN 110944087A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2218—Call detail recording
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2250/00—Details of telephonic subscriber devices
- H04M2250/60—Details of telephonic subscriber devices logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs
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Abstract
The invention relates to a control method and device for fixed telephone call records, a storage medium and computer equipment. A control method for a fixed telephone call record comprises the following steps: acquiring a call record of the fixed telephone through monitoring equipment; the monitoring equipment uploads the acquired call record to a data server; the data server receives and stores the call record; and when the call record contains the missed call, the data server sends a prompt short message to the corresponding mobile equipment through a short message service, wherein the prompt short message carries a fixed tag and the information of the missed call. The control method for the fixed-line telephone call record can avoid missed calls, is more flexible and convenient, and prolongs the office distance, thereby reducing the pressure and anxiety of a fixed-line telephone user for answering the fixed-line telephone and simultaneously improving the customer responsiveness.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a method and an apparatus for controlling a call record of a fixed phone, a storage medium, and a computer device.
Background
At present, with the gradual increase of the popularity and the utilization rate of the fixed-line telephone, the function demand of the fixed-line telephone is higher and higher. For example, after a business hall calls a consumer by using a fixed telephone, a grading short message is automatically sent to the consumer, but the user of the fixed telephone is ignored, so that the user of the fixed telephone easily misses calls.
Disclosure of Invention
In view of the above, it is necessary to provide a method and an apparatus for controlling a call log of a fixed telephone, a storage medium, and a computer device.
A control method for a fixed telephone call record comprises the following steps:
acquiring a call record of the fixed telephone through monitoring equipment;
the monitoring equipment uploads the acquired call record to a data server;
the data server receives and stores the call record;
and when the call record contains the missed call, the data server sends a prompt short message to the corresponding mobile equipment through a short message service, wherein the prompt short message carries a fixed tag and the information of the missed call.
According to the control method for the call records of the fixed telephones, the call records of all the fixed telephones are monitored by utilizing the monitoring equipment, so that centralized management is facilitated; the method and the device have the advantages that the prompt short message is sent to the mobile device when the missed call is contained in the call record to inform a user of the fixed-line telephone, so that missed calls are avoided, the method and the device are more flexible and convenient, the office distance is prolonged, the pressure and anxiety of the fixed-line telephone user for answering the fixed-line telephone are reduced, meanwhile, the customer responsiveness can be improved, and the sent prompt short message contains the fixed label which is set according to needs, so that the method and the device are favorable for improving the popularity of enterprises.
In one embodiment, when the call record includes a missed call, the step of sending, by the data server, a prompt short message to the corresponding mobile device through the short message service includes:
the data server acquires the number of the fixed telephone user and associates the fixed telephone with the number;
when the call record contains the missed call, the data server sends a prompt short message to the corresponding mobile equipment through the short message service, and the data server sends the prompt short message to the mobile equipment corresponding to the number through the short message service.
In one embodiment, the method further comprises the following steps:
the data server receives a number replacing request and sends a number replacing verification message;
and when the data server receives the feedback result of the number replacement verification message and the feedback result is correct, the data server replaces the number associated with the fixed telephone.
In one embodiment, the method further comprises the following steps:
and the mobile equipment acquires the call record of the fixed telephone associated with the number based on the user request.
In one embodiment, the step of obtaining the call record of the fixed telephone associated with the number by the mobile device based on the user request comprises the following steps:
the mobile equipment sends a request for acquiring a call record to the data server based on a user request;
the data server receives the call record acquisition request and sends a call record verification message to the mobile equipment;
and when the mobile equipment received by the data server verifies that the feedback result is correct according to the call record, the data server sends the call record of the fixed telephone associated with the number to the mobile equipment.
In one embodiment, the method further comprises the following steps:
and the data server establishes a database according to the call record.
A control device for a fixed telephone call log, comprising:
the processing module is used for acquiring the call record of the fixed telephone through the monitoring equipment;
the processing module is further configured to control the monitoring device to upload the acquired call record to the data server;
the processing module is also used for controlling the data server to receive and store the call records; and
and the prompting module is used for controlling the data server to send a prompting short message to corresponding mobile equipment through a short message service when the call record contains the missed call, wherein the short message carries a fixed tag and the information of the missed call.
In one embodiment, the method further comprises the following steps:
the association module is used for controlling the data server to acquire the number of the fixed telephone user and associating the fixed telephone with the number;
and the prompting module controls the data server to send a prompting short message to the mobile equipment corresponding to the number through a short message service.
A storage medium having stored thereon a computer program which, when executed by a processor, carries out the steps of the method as set forth in any of the above.
A computer device comprising a memory and a processor; the processor has stored thereon a computer program operable on the processor to, when executed, implement the steps of the method as in any one of the above.
Drawings
Fig. 1 is a system architecture diagram of a control method for fixed telephone call records in one embodiment.
Fig. 2 is a flowchart of a control method for call logging of a fixed telephone in an embodiment.
Fig. 3 is an interface diagram for displaying a prompt short message on a mobile device in an embodiment.
Fig. 4 is an interface diagram for displaying a prompt message on a mobile device in another embodiment.
Fig. 5 is a flowchart of a control method for call logging of a fixed telephone in another embodiment.
Fig. 6 is a flowchart illustrating steps included in a method for controlling call logging of a landline telephone, according to an embodiment.
FIG. 7 is an interface diagram that illustrates call records on a mobile device, under an embodiment.
Fig. 8 is a block diagram of a control device for call logging of a fixed telephone in one embodiment.
Fig. 9 is a block diagram of a monitoring device connected to a development kit in an embodiment.
FIG. 10 is a block diagram of a computer device in an embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
The present application provides a control method for a fixed telephone call record and a control device for a fixed telephone call record, and the following detailed description will be given by taking an example in which the control method for a fixed telephone call record is applied to the control device for a fixed telephone call record.
Fig. 1 is a system architecture diagram of a control method for fixed telephone call records in one embodiment. As shown in fig. 1, the fixed telephone 110, the monitoring device 120, the data server 130, and the mobile device 140 are in turn communicatively coupled. There may be a plurality of fixed telephones 110 communicatively coupled to the monitoring device 120. The mobile device 140 can access the data server 130 and obtain the data stored in the data server 130, and the data server 130 can send a short message to the mobile device 140 through a short message service.
Fig. 2 is a flowchart of a control method for a fixed-line telephone call record in an embodiment, and as shown in fig. 2, the control method for the fixed-line telephone call record includes the following steps:
step S220, obtaining the call record of the fixed phone through the monitoring device.
Specifically, the monitoring device may be a computer device such as a tablet computer or a desktop computer. The monitoring equipment acquires the call records of the fixed telephone in real time, wherein the call records comprise the call records which are heard and the call records which are not heard, and logs are recorded. The call record may include call time, incoming call number, and corresponding fixed-line telephone number. The monitoring equipment comprises a display, so that call records of all fixed telephones monitored by the monitoring equipment can be displayed, centralized management of operators is facilitated, and the monitoring equipment has a man-machine interaction function.
In step S240, the monitoring device uploads the obtained call record to the data server.
In step S260, the data server receives and stores the call record.
Specifically, the data server may be a local server or a remote cloud server. The monitoring equipment uploads the acquired call records to the data server, and then the data server receives and stores the call records, so that the call records are convenient to trace. Optionally, the data server further establishes a database according to the call records, that is, collects and sorts all incoming call numbers, and establishes a client database, and incoming call numbers with a large number of calls can be marked as star clients. The user can call the database in the data server through the monitoring equipment or the mobile equipment, and the use is convenient.
Step S280, when the call record includes the missed call, the data server sends a prompt message to the corresponding mobile device through the short message service.
In particular, the mobile device may be a handset of a stationary telephone user. And when the call record contains the missed call, the data server sends a prompt short message to the corresponding mobile equipment through the short message service. The prompt message can adopt a customized message template. The prompt short message carries information of the fixed label and the missed call. For example, referring to fig. 3, the short message template may include the time of the incoming call, the telephone number of the incoming call, the landline number of the landline telephone, whether to answer the call, the number of times of the call and the number of times of the missed call. For another example, referring to fig. 4, the short message template may further include a fixed tag 410, and the style of the fixed tag 410 may be set according to needs. In other embodiments, the data server sends a return visit short message to a calling user through a short message service after a fixed telephone answers a call, so that customer satisfaction data are collected, and particularly, enterprise images can be improved for industries with large advertisement putting quantity, industries with strong marketing strength, industries with frequent information services, electronic coupons, administrative departments, public service institutions and the like, and labor cost is saved.
The control method for the call records of the fixed telephones monitors the call records of each fixed telephone by utilizing the monitoring equipment, thereby facilitating centralized management; the method and the device have the advantages that the prompt short message is sent to the mobile device when the missed call is contained in the call record to inform a user of the fixed-line telephone, so that missed calls are avoided, the method and the device are more flexible and convenient, the office distance is prolonged, the pressure and anxiety of the fixed-line telephone user for answering the fixed-line telephone are reduced, meanwhile, the customer responsiveness can be improved, and the sent prompt short message contains the fixed label which is set according to needs, so that the method and the device are favorable for improving the popularity of enterprises.
Fig. 5 is a flowchart of a control method for call logging of a fixed telephone in another embodiment. As shown in fig. 5, the control method for the call log of the fixed phone includes, in addition to the above steps S220 to S280:
in step S270, the data server obtains the number of the user of the fixed-line telephone, and associates the fixed-line telephone with the number.
Each fixed telephone can be correspondingly associated with a plurality of mobile phone numbers, and one mobile phone number can also be correspondingly associated with a plurality of fixed telephones. The mobile phone number is correlated with the fixed phone, so that the data server can conveniently send the call record of the fixed phone to the corresponding mobile equipment through the short message service. Optionally, the user outputs the number of the fixed-line user to the data server through the mobile device. In other embodiments, the user may also output the number of the user of the fixed telephone to the data server through the monitoring device.
In this embodiment, the step S280 is specifically that the data server sends a prompt message to the mobile device corresponding to the number through the short message service.
Further, the control method for the fixed telephone call record also comprises the steps that the data server receives a number replacing request and sends a number replacing verification message; and when the feedback result of the data server receiving the number replacement verification message is correct, the data server replaces the number associated with the fixed telephone.
Specifically, the number associated with the fixed telephone in step S270 may be replaced. For example, after the user of the fixed telephone changes or the mobile phone number of the user of the fixed telephone changes, the number associated with the fixed number may be replaced. When the associated number is replaced, the user can send a number replacement request to the data server through the mobile equipment or the monitoring equipment, and after receiving the number replacement request, the data server can send a number replacement verification message to the operated mobile equipment or the operated monitoring equipment and receive a message fed back by the mobile equipment or the operated monitoring equipment. For example, the change number verification message may be a request for the mobile device or the monitoring device to enter a verification password, perform fingerprint recognition, and the like. When the data server judges that the received feedback result is correct, the number associated with the fixed telephone is changed, so that the data security of the call record is ensured, and the privacy of the user is prevented from being revealed.
Fig. 6 is a flowchart illustrating steps included in a method for controlling call logging of a landline telephone, according to an embodiment. As shown in fig. 6, the control method for the call record of the fixed phone further includes:
in step S620, the mobile device sends a request for obtaining a call record to the data server based on the user request.
Specifically, the mobile device may send a request to obtain the call record to the data server through an application, for example, through a wechat applet, and the like. The call record requested to be acquired is the call record of the fixed telephone associated with the corresponding number of the mobile equipment. The obtained call records may be selected according to a user request, for example, all call records of the fixed telephone in a certain day may be selected, or all call records of the fixed telephone in a certain month may be selected.
In step S640, the data server receives the request for obtaining the call record and sends a call record verification message to the mobile device.
And step S660, when the mobile equipment received by the data server has a correct feedback result according to the call record verification message, the data server sends the call record of the fixed telephone associated with the number to the mobile equipment.
Specifically, the data server sends a call record verification message to the mobile device after receiving the call record acquisition request, wherein the call record verification may be password verification, fingerprint identification verification, face identification verification, and the like, and the call record verification may be set according to user habits. Only when the verification result fed back by the mobile equipment according to the call record verification is correct, the data server sends the call record of the fixed telephone associated with the number to the mobile equipment, so that the misoperation of a user on the mobile equipment and the data leakage of the call record and the like caused by the loss of the mobile equipment are avoided, and the data security is high.
In step S680, the mobile device obtains the call record of the landline phone corresponding to the number based on the user request.
Specifically, referring to fig. 7, the interface of the call records obtained by the mobile device may include a number of a fixed-line telephone, and when a plurality of fixed-line telephones are associated with the number, the number of the fixed-line telephone 710 may have a plurality of options. The interface of the call record acquired by the mobile device also displays the landline number 712, the incoming call number 720, the number connection identifier 730, and the like. When the fixed phone is connected, the number connection identifier 730 is displayed as the call time; when the fixed telephone is not connected, the number connected flag 730 is displayed as a disconnected flag. In other embodiments, the mobile device may also obtain the call log without call log verification.
In other embodiments, other computer devices may also obtain the call records stored by the data server through the WEB site.
Fig. 8 is a block diagram of a control device for call logging of a fixed telephone in one embodiment. As shown in fig. 8, the control device 800 for fixed telephone call logging includes a processing module 810 and a prompting module 820.
The processing module 810 is configured to obtain a call record of the fixed phone through the monitoring device. The processing module 810 is further configured to control the monitoring device to upload the obtained call record to the data server. The processing module 810 is further configured to control the data server to receive and store the call records.
The prompting module 820 is configured to control the data server to send a prompting short message to the corresponding mobile device through the short message service when the call record includes the missed call, where the short message carries information of the fixed tag and the missed call. The specific step flow is as described in the above method, and is not described herein again.
In one embodiment, the control device 800 for fixed telephone call logging further comprises an association module. The association module is used for controlling the data server to acquire the number of the fixed telephone user and associating the fixed telephone with the number. The prompt module 820 controls the data server to send a prompt message to the mobile device corresponding to the number through the short message service.
Illustratively, the monitoring device may also support development, test debugging, etc. of the development kit. Referring to fig. 9, the monitoring device 120 performs control functions of the instrumentation device 160 and the switching component 170 through the test controller 150. The test controller 150 may be embedded within the monitoring device 120. Instrumentation 160 and switch component 170 are distinct test assemblies. The program bus can be selected from PXI bus or CPCI bus integrated ATE, and can also be GPIB, USB, etc. The universal test interface 180 is connected to an external device under test to facilitate functional testing of the test controller 150. The development kit supports a secondary interface, so that a program interface is provided for power supply equipment or data sharing, and secondary development is facilitated. Because the call records are acquired by the monitoring device 120, the call records have special devices and device data channels on the user side, and are transmitted to the local computer through the SDK interface for data conversion and extraction, external function dependence does not exist, resources do not need to be shared with an external network or software, and the call records are not monitored and controlled by a third-party platform, so that the confidentiality coefficient of the call records data is higher.
The above-described method and system may be implemented in a computer device. The internal structure of the computer device is shown in fig. 10. The computer device includes a processor, a memory, and a network interface connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement the steps of the control method for the call record of the fixed telephone in any one of the embodiments. Those skilled in the art will appreciate that the architecture shown in fig. 10 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
The present application also provides a storage medium having a computer program stored thereon. Which when executed by a processor implements the steps of any of the methods described above.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present invention, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the inventive concept, which falls within the scope of the present invention. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. A control method for a fixed telephone call record is characterized by comprising the following steps:
acquiring a call record of the fixed telephone through monitoring equipment;
the monitoring equipment uploads the acquired call record to a data server;
the data server receives and stores the call record;
and when the call record contains the missed call, the data server sends a prompt short message to the corresponding mobile equipment through a short message service, wherein the prompt short message carries a fixed tag and the information of the missed call.
2. The method as claimed in claim 1, wherein when the call record contains a missed call, the step of sending a prompt message to the corresponding mobile device by the data server through a short message service comprises:
the data server acquires the number of the fixed telephone user and associates the fixed telephone with the number;
when the call record contains the missed call, the data server sends a prompt short message to the corresponding mobile equipment through the short message service, and the data server sends the prompt short message to the mobile equipment corresponding to the number through the short message service.
3. The method for controlling call records of fixed telephones as claimed in claim 2, further comprising:
the data server receives a number replacing request and sends a number replacing verification message;
and when the data server receives the feedback result of the number replacement verification message and the feedback result is correct, the data server replaces the number associated with the fixed telephone.
4. The method for controlling call records of fixed telephones as claimed in claim 2, further comprising:
and the mobile equipment acquires the call record of the fixed telephone associated with the number based on the user request.
5. The control method for fixed telephone call record according to claim 4, wherein the step of the mobile device obtaining the call record of the fixed telephone associated with the number based on the user request comprises the steps of:
the mobile equipment sends a request for acquiring a call record to the data server based on a user request;
the data server receives the call record acquisition request and sends a call record verification message to the mobile equipment;
and when the mobile equipment received by the data server verifies that the feedback result is correct according to the call record, the data server sends the call record of the fixed telephone associated with the number to the mobile equipment.
6. The method for controlling call records of fixed telephones as claimed in claim 1, further comprising:
and the data server establishes a database according to the call record.
7. A control device for fixed telephone call logging, comprising:
the processing module is used for acquiring the call record of the fixed telephone through the monitoring equipment;
the processing module is further configured to control the monitoring device to upload the acquired call record to the data server;
the processing module is also used for controlling the data server to receive and store the call records; and
and the prompting module is used for controlling the data server to send a prompting short message to corresponding mobile equipment through a short message service when the call record contains the missed call, wherein the short message carries a fixed tag and the information of the missed call.
8. The control device for fixed telephone call records according to claim 7, further comprising:
the association module is used for controlling the data server to acquire the number of the fixed telephone user and associating the fixed telephone with the number;
and the prompting module controls the data server to send a prompting short message to the mobile equipment corresponding to the number through a short message service.
9. A storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the steps of the method according to any of claims 1 to 6.
10. A computer device comprising a memory and a processor; the processor is stored with a computer program operable on the processor, wherein the processor implements the steps of the method according to any one of claims 1 to 6 when executing the computer program.
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