CN107809547A

CN107809547A - A kind of phone is called a taxi method and terminal device

Info

Publication number: CN107809547A
Application number: CN201711039798.0A
Authority: CN
Inventors: 彭小明; 罗幼樵
Original assignee: Ping An Technology Shenzhen Co Ltd
Current assignee: Ping An Technology Shenzhen Co Ltd
Priority date: 2017-10-30
Filing date: 2017-10-30
Publication date: 2018-03-16
Anticipated expiration: 2037-10-30
Also published as: CN107809547B; WO2019085358A1

Abstract

Called a taxi method and terminal device the invention provides a kind of phone, suitable for technical field of data processing, this method includes：User's mark of caller is obtained in communication process, and inquires voice transfer to opposite end of conversing sequence information；Obtain the sequence information voice of call opposite end and parse sequence information；By sequence information Web broadcast to applications client of calling a taxi, it is determined that responding car owner's account of sequence information and the information of vehicles of car owner's account；With order suggestion voice is transmitted to call opposite end in communication process；Receive the cost information that car owner's account is sent and generate order payment link；The interlock account of user's mark is inquired about, and order payment link is sent to interlock account.The processing for demand of being called a taxi by phone completion to user so that user only need to can be achieved call a taxi anywhere or anytime by phone, so as to break away from traditional dependence of the method to network of calling a taxi.

Description

A kind of phone is called a taxi method and terminal device

Technical field

The invention belongs to technical field of data processing, more particularly to phone is called a taxi method and terminal device.

Background technology

The taxi-hailing softwares such as row are oozed, can be whenever and wherever possible using network facility chauffeur, while call most by it The advantages that number is the private car of clean hygiene, great convenience is brought to people's trip, has captured sheet rapidly in several years Taxi market, huge impact is brought to traditional taxi trade.

Greatly facilitated although taxi-hailing software can go on a journey to bring to people, save user's substantial amounts of time, it is simultaneously There is many drawbacks, such as 1, when there is no network, user can not use taxi-hailing software to carry out chauffeur.2nd, for some special use Family such as the elderly user, it is unfamiliar with the use of taxi-hailing software, it is difficult to carries out chauffeur using taxi-hailing software.

To sum up, the method for calling a taxi of the prior art has to rely on taxi-hailing software to be called a taxi, can not be when not having network Called a taxi.

The content of the invention

In view of this, called a taxi method and terminal device the embodiments of the invention provide a kind of phone, to solve prior art In the method for calling a taxi have to rely on taxi-hailing software to be called a taxi, the problem of can not be called a taxi in no network.

The first aspect of the embodiment of the present invention provides a kind of phone and called a taxi method, including：

In the first communication process with conversing opposite end, user's mark of caller is obtained, and is carried from speech database Sequence information inquiry voice is taken out, inquires voice transfer to the call sequence information in first communication process Opposite end；

The call opposite end is obtained in first communication process to order based on what sequence information inquiry voice returned Single information speech, and parse sequence information from the sequence information voice；

By the sequence information by Web broadcast to applications client of calling a taxi, and determine to respond the car of the sequence information Main account, obtain information of vehicles corresponding to car owner's account；

Generate order suggestion voice, and with the second communication process of the call opposite end by the order suggestion voice Transmit to the call opposite end, so that the user of the call opposite end is based on the order suggestion voice and realizes behavior of calling a taxi, institute State the information that order suggestion voice is used to prompt the information of vehicles and car owner's account to the user；

Receive the expense letter that applications client of being called a taxi corresponding to car owner's account is sent after the completion of the behavior of calling a taxi Breath, order payment link is generated according to the cost information；

Based on the user-association credit prestored, the interlock account of user's mark is inquired about, and by the order Payment link is sent to the interlock account.

The second aspect of the embodiment of the present invention provides a kind of phone and called a taxi terminal device, and the phone is called a taxi terminal device Including memory, processor, the computer program that can be run on the processor, the processing are stored with the memory Device realizes following steps when performing the computer program.

The third aspect of the embodiment of the present invention provides a kind of computer-readable recording medium, including：It is stored with computer Program, it is characterised in that the computer program realized when being executed by processor phone as described above call a taxi method the step of.

Existing beneficial effect is the embodiment of the present invention compared with prior art：By the telephone relation process with user come The sequence information of user is obtained, the car owner's account and information of vehicles of order are determined using Web broadcast, and in order success The information of vehicles and car owner's accounts information of rear line voice message order car owner, it is achieved thereby that by phone complete to Call a taxi the processing of demand at family so that user only need to can be achieved call a taxi anywhere or anytime by phone, be beaten so as to break away from tradition Dependence of the car method to network.Meanwhile after behavior is called a taxi in completion, the order payment link of generation is sent to the association of user Account so that some will not network payment special user group (such as the elderly user), only need to associate one and understand using network The user (family members of such as the elderly) of payment, can also favorably accomplish the payment of order expense, be very easy to user's Use so that user can also be called a taxi anywhere or anytime in the case of no network.

Brief description of the drawings

Technical scheme in order to illustrate the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art In the required accompanying drawing used be briefly described, it should be apparent that, drawings in the following description be only the present invention some Embodiment, for those of ordinary skill in the art, without having to pay creative labor, can also be according to these Accompanying drawing obtains other accompanying drawings.

Fig. 1 is that the phone that the embodiment of the present invention one provides is called a taxi the implementation process schematic diagram of method；

Fig. 2 is that the phone that the embodiment of the present invention two provides is called a taxi the implementation process schematic diagram of method；

Fig. 3 is that the phone that the embodiment of the present invention three provides is called a taxi the implementation process schematic diagram of method；

Fig. 4 is that the phone that the embodiment of the present invention four provides is called a taxi the implementation process schematic diagram of method；

Fig. 5 is that the phone that the embodiment of the present invention five provides is called a taxi the implementation process schematic diagram of method；

Fig. 6 is that the phone that the embodiment of the present invention six provides is called a taxi the structural representation of device；

Fig. 7 is that the phone that the embodiment of the present invention seven provides is called a taxi the schematic diagram of terminal device.

Embodiment

In describing below, in order to illustrate rather than in order to limit, it is proposed that such as tool of particular system structure, technology etc Body details, thoroughly to understand the embodiment of the present invention.However, it will be clear to one skilled in the art that there is no these specific The present invention can also be realized in the other embodiments of details.In other situations, omit to well-known system, device, electricity Road and the detailed description of method, in case unnecessary details hinders description of the invention.

In order to illustrate technical solutions according to the invention, illustrated below by specific embodiment.

Fig. 1 shows that the phone that the embodiment of the present invention one provides is called a taxi the implementation process figure of method, and details are as follows：

S101, in the first communication process with conversing opposite end, user's mark of caller is obtained, and from speech database In extract sequence information inquiry voice, inquire voice transfer to opposite end of conversing sequence information in the first communication process.

Wherein, user's mark refers to the telephone number of caller.In the embodiment of the present invention, phone taxi take system mainly includes Two large divisions：Voice calling system and taxi take system.Wherein, taxi take system is mainly used in recording user profile (such as user Telephone number and interlock account etc.), owner information (such as owner name, telephone number and information of vehicles) and pass through net Network and car owner call a taxi the information exchange of applications client, and voice calling system is mainly used to carry out interactive telephone phonetic with user, The incoming call of processing user is called a taxi event.Similar with traditional taxi-hailing software, in the embodiment of the present invention, user is also required to calling a taxi First carry out being registered as registered user in system, and register the information such as the phone number of oneself, interlock account well, subsequently to come Electricity is called a taxi the processing of event.

In embodiments of the present invention, store in speech database and carry out being possible to use when calling voice interacts with user The speech data that family is used, the sequence information inquiry voice of user's sequence information is such as inquired, prompts the successful order of user's order Suggestion voice etc..

In S101, voice calling system establishes incoming call call after the incoming call of user is received, with user, and leads to This sequence information for calling a taxi of sequence information inquiry voice inquiry user is crossed, such as inquires that the positional information of user and user want to go to Destination locations information.The caller ID that user can also be read out simultaneously uses for follow-up.

S102, the sequence information language that call opposite end is returned based on sequence information inquiry voice is obtained in the first communication process Sound, and parse sequence information from sequence information voice.

Voice calling system to user carry out sequence information inquiry while, also can reception the bag that user sends Contain the voice of sequence information, and customer position information and destination locations are identified from the order voice messaging received The information such as information, and these information are arranged to obtain final sequence information.As a kind of specific real of S101 and S102 Existing mode, it can use and sequence information is inquired one by one and inquires next sequence information again after this sequence information is determined Mode, to realize the inquiry to user's sequence information, " specific address that you call a taxi first such as may I ask at which to user's output" language Sound, after identifying that user correctly answers this problem, as user answers, " I am now big in xx cities of xx provinces xx areas xx roads 100 xx Behind the positive doorway in tall building ", customer position information is extracted in being answered from user, then inquire and " may I ask the destination-address that you call a taxi to exist Which”.

S103, by sequence information by Web broadcast to applications client of calling a taxi, and determine to respond the car owner of sequence information Account, obtain information of vehicles corresponding to car owner's account.

Wherein, applications client of calling a taxi is client used in car owner, the order messages for reception system push And car owner is prompted, and receive operation of the car owner to order and fed back to phone taxi take system, such as receive the receiving of car owner Order and end order etc. operate and feed back to phone taxi take system, meanwhile, applications client of calling a taxi is additionally operable to enter order Row real time billing, to help car owner to carry out expense calculating to order.

After sequence information is obtained, sequence information is pushed to multiple by taxi take system simultaneously by the form of Web broadcast The applications client of calling a taxi of car owner's account, so that car owner carries out order.After car owner's response is received, order car owner's account is determined Owner information is simultaneously read out from taxi take system in family.

As a kind of specific implementation mode of S103 Web broadcasts push, including：To the car owner near customer location Group's push (within such as 2 kilometers, if no car owner is just found with 1 kilometer for expansion unit) is carried out, and is receiving first After individual car owner's response, stop push, and determine that the car owner is order car owner.If there is no any car owner's order in preset time, The then extension push scope in units of n kilometers, continues to push.

As another specific implementation mode of S103 Web broadcasts push, including：Search most connects with customer location M near car owner is pushed, and after first car owner's response is received, stops push, and determine that the car owner is order car It is main.If not having any car owner's order in preset time, in units of j, it is extended and pushes again, such as the second time can will beats Car information is pushed to and the immediate m+j car owner of customer location.

S104, order suggestion voice is generated, and with passing order suggestion voice in the second communication process of opposite end of conversing Call opposite end is transported to, so that the user of call opposite end, which is based on order suggestion voice, realizes behavior of calling a taxi, order suggestion voice is used for Prompt the user with the information of information of vehicles and car owner's account.

After determining order car owner, voice calling system can remind user's order success, and inform user's order car simultaneously Main information of vehicles and the partial personal information of car owner, it such as may inform the user that the telephone number, name, car plate of order car owner Number, vehicle color etc..

Wherein, it should be noted that in embodiments of the present invention, the first communication process is to need phone to call a taxi by user When, actively initiated to voice calling system using the terminal device that can be called, therefore for voice calling system Belong to incoming call communication process.It is all shorter to car owner's order typical time in view of being called a taxi under normal circumstances since user, therefore, User's order success can be prompted by original first communication process, now the first communication process in the embodiment of the present invention It is same communication process with the second communication process, initiates to go electric call to user without voice calling system.As S104 Another implementation method or terminate the first communication process after sequence information is determined, and determining order car owner Afterwards, initiated to go electric call to user again by voice calling system, now the first communication process and the second communication process are two Individual different communication process.

S105, the cost information that applications client is sent after the completion of the behavior of calling a taxi of being called a taxi corresponding to car owner's account is received, Order payment link is generated according to cost information.

This behavior completion of calling a taxi after user to be delivered to car owner destination, now car owner can be to taxi take system generation one's duty The cost information called a taxi, informing taxi take system, this is called a taxi and should collect the expense of user.Taxi take system is receiving expense letter After breath, an order payment link for being used to pay this cab fare can be generated, user can carry out this by this link The payment of secondary cab fare.

S106, based on the user-association credit prestored, the interlock account of inquiry user's mark, and order is paid Chain is received and sent to interlock account.

Due to some special user groups, such as the elderly user, it is unfamiliar with the use of taxi-hailing software, do not understand how yet into Row network is paid dues, and therefore, in embodiments of the present invention, user can fill corresponding interlock account in registration and help oneself The network for carrying out cab fare is paid dues.

It should be noted that due to and not all user be required for other accounts to carry out reimbursement of expense, therefore the present invention is real Option must be filled out when interlock account is not user's registration in example by applying, can be with if user does not need other accounts to carry out reimbursement of expense The information of interlock account is not filled in directly, now, the interlock account of the user is arranged to user account in itself by system default.

In embodiments of the present invention, the sequence information of user is obtained by the telephone relation process with user, utilizes net Network broadcasts the car owner's account and information of vehicles for determining order, and order success rear line voice message order car owner's Information of vehicles and car owner's accounts information, it is achieved thereby that the processing for demand of being called a taxi by phone completion to user so that user It only need to can be achieved to call a taxi anywhere or anytime by phone, so as to break away from traditional dependence of the method to network of calling a taxi.Meanwhile Completion is called a taxi after behavior, the order payment link of generation is sent into the interlock account of user so that some will not network payment Special user group, only need to associate a user understood using network payment, the branch of order expense can also be favorably accomplished Pay, be very easy to the use of user so that user can also be carried out anywhere or anytime in the case of no network Call a taxi.

As a preferred embodiment of the present invention, it is contemplated that some users may not carry out registration and just directly send a telegram here And want carry out phone call a taxi, for convenience such casual user use, in embodiments of the present invention processing step include：

User is detected in S101 to identify whether to identify for the user of registered user.

If not user's mark of registered user, while S103 broadcasts sequence information to applications client of calling a taxi, to Applications client of calling a taxi prompts this to call a taxi to call a taxi for casual user, need to carry out charging under system line.

The cost information that applications client is sent after the completion of the behavior of calling a taxi of being called a taxi corresponding to car owner's account is received, and is terminated Order.

Because the user of incoming call is not registered user, therefore its telephone number is not also recorded by taxi take system, therefore Only telephone number need to be matched with the telephone number recorded in taxi take system, you can identify user be registered user or Casual user.

Because the risk paid dues to casual user's progress network is higher, the feelings that casual user does not pay dues greatly are likely to occur Condition, therefore reimbursement of expense and unreliable is carried out using the mode of order payment link, now, the embodiment of the present invention can remind car Master is, it is necessary to charged under system line to ensure car owner's interests.Because casual user does not have the concept of interlock account, therefore, Follow-up interlock account inquiry need not be carried out.Car owner sends cost information after charging successfully to taxi take system, to confirm this Order normal termination.

As a preferred embodiment of the present invention two, as shown in Figure 2.Although existing taxi-hailing software can provide the user with It is convenient, but because the car owner of taxi-hailing software is the private car owner that the good and bad jumbled together, without the supervision of supervision department, the person of passenger Safety cannot be protected very well, so that occurring that some private car owners injure the news of passenger often.The present invention is implemented In example, in order to improve the security for the method for calling a taxi, the characteristics of making full use of phone to call a taxi, phone is called a taxi and sound groove recognition technology in e It is combined, drastically increases the security that phone is called a taxi, specifically include：

S201, from the call voice data of the first communication process, extract user's voice print database of call opposite end.

, therefore, can from the first communication process due to the multiple interactive voice with user can be produced in the first communication process To get more user's communication speech data, required call vocal print number can be extracted by these call voice data According to.

S202, opened when receiving the charging that applications client of being called a taxi corresponding to car owner's account sends in action process of calling a taxi Beginning information, vehicle is generated according to information of vehicles and confirms inquiry voice, and vehicle is confirmed into inquiry voice during the 3rd call Transmit to opposite end of conversing, being based on vehicle with the opposite end that to converse confirms whether inquiry voice realization is wrong to information of vehicles really Recognize.

When reaching customer location, car owner can start to call a taxi charging and send an accounting start information to taxi take system. In order to ensure the security of user, ensure that user can ride safely, after S202 taxi take systems receive accounting start information, Voice calling system can voice message user to information of vehicles confirm, ensure user on vehicle really taxi take system confirm Order vehicle.

Wherein, it is contemplated that called a taxi from subscriber phone and reach customer location to car owner again to car owner's order, these three when segmentum intercalaris Point time difference may be smaller, if car owner when subscriber phone is called a taxi only 300 meters from user, after sequence information is received List has immediately been connect, while has rushed for customer location, now called a taxi from subscriber phone reaches customer location to car owner again to car owner's order This whole process, also may there was only a few minutes.Therefore, user may both select not hanging up always always etc., also may be used Can after car has been just immediately extension phone (now, order success and car owner reach when, number taxi take system can engage Phone is to user, so as to set up above-mentioned the second communication process and the 3rd communication process), so in the embodiment of the present invention First communication process, the second communication process and the 3rd communication process both can be same communication process or several Independent communication process.

S203, judge in the first preset time after vehicle confirms inquiry voice output, if receive call opposite end Confirm what inquiry voice returned based on vehicle, the vehicle matched with user's voice print database confirms voice.If in the first preset time Do not receive call opposite end inside and confirm what inquiry voice returned based on vehicle, the vehicle matched with user's voice print database confirms language Sound, validation of information suggestion voice is generated, and validation of information suggestion voice and vehicle are confirmed that suggestion voice is transmitted to call pair End, being conversed with prompting, whether opposite end is wrong to information of vehicles to be reaffirmed.

In embodiments of the present invention, both can be directly right not to being defined to the mode of user's checking information of vehicles User report information of vehicles to be confirmed, such as " license plate number whether be：Guangdong XXXXXXX ", now user only need to simply confirm Whether or user can be prompted to say information of vehicles and carry out contrast verification, such as " license plate number please be say ".Either how Kind verification method, is required for user to carry out voice answering, therefore can get user and confirm inquiry voice answering for vehicle Vehicle confirm inquiry voice, start timing after sending vehicle and confirming inquiry voice in the embodiment of the present invention, judge that user is The no vehicle that returned in preset time confirms inquiry voice, if the speech data for not returning or returning and user's voice print database Mismatch, illustrate user without replying confirmation information of vehicles in person, it is understood that there may be abnormal conditions, now in order to ensure the peace of user Entirely, it can also re-emit vehicle and confirm inquiry voice, and prompt to require that user reaffirms information of vehicles.

S204, if in the second preset time after validation of information suggestion voice exports, call opposite end is not received and is based on Vehicle confirms what inquiry voice returned, and the vehicle matched with user's voice print database confirms voice, sends and orders to safety supervision account Single abnormality alarm.

If after retransmitting prompting user and carrying out information of vehicles confirmation, still without receiving the normal of user in the given time Feedback, then illustrate that user has abnormal conditions really over there, now, the embodiment of the present invention can be warned to safety supervision account Report, this time there is exception, it is necessary to be verified to notice safety supervision personnel in order.

As a preferred embodiment of the present invention, in S203, if having received the car matched with user's voice print database Confirm voice, now can to vehicle confirm voice parsing be identified, judge whether information of vehicles wrong, it is normal if errorless Carry out order processing.If information of vehicles is wrong, the license plate number that such as actual license plate number records with taxi take system differs, and can now prompt User confirms to wrong information of vehicles again, ensures the validity confirmed, and finally, if reaffirming, result is still to have By mistake, alarm now can be also carried out to safety supervision account, notice safety supervision personnel this time order appearance is abnormal to be needed to carry out core Look into, and call user's attention please don't get on the bus safely simultaneously.

As another preferred embodiment of the present invention, in order to further lift the security that user rides, in S105 Afterwards, in addition to：

Reached to call opposite end output safety and confirm voice, and judge call pair whether is received in the 4th preset time End group confirms what voice returned in arriving safe and sound, and the safety matched with user's voice print database reaches voice.If call is not received Opposite end confirms what voice returned based on arriving safe and sound, and the safety matched with user's voice print database reaches voice, to safety supervision account Family sends order abnormality alarm.

In the embodiment of the present invention, it can use tricks in car owner's completion cab fare time-consuming, user security is confirmed again, with Ensure that user can complete behavior of this time calling a taxi safely.

Wherein, the first above-mentioned preset time, the second preset time and the 4th preset time, can be by technical staff's root Set according to actual demand.

Further, it is contemplated that it is possible that user in the case where the person is on the hazard, is forced to answer audio call system The confirmation voice of system, in order to tackle such a situation, the security that user rides further is improved, improves the security called a taxi, , can also be to voice while user's voice print database is gathered and progress user voice print database matching makes in the embodiment of the present invention Carry out Emotion identification, and when identifying that user has negative feeling, such as indignation, sadness, anxiety, anxiety, pain and Fear etc., judge whether the mood is cart behavior midway just caused, i.e., the mood identified after order is started and user Just start mood when incoming call is called a taxi to be contrasted, if mood is called a taxi caused by behavior midway, illustrate that user may There are abnormal conditions, now the embodiment of the present invention can send order abnormality alarm to safety supervision account, to carry out situation confirmation Ensure safety.

As a preferred embodiment of the present invention three, as shown in figure 3, in order to further lift the security called a taxi, In the embodiment of the present invention three, including：

S301, customer position information and destination locations information in sequence information, when calculating order and estimating It is long.

In S301, the calculating that order estimates duration can be optimized according further to real-time traffic, due to In order to estimate the calculating of duration to carry out order it has been technology well known by persons skilled in the art according to original position and terminal, such as Time of calling a taxi in common digital map navigation software is estimated, therefore it will not go into details in the embodiment of the present invention.

S302, judge in the meter for receiving applications client of being called a taxi corresponding to car owner's account and being sent in action process of calling a taxi Order after expense start information is estimated in duration, if receives cost information.Do not received if being estimated in order in duration Cost information, situation inquiry voice of calling a taxi is extracted from speech database, is established with call opposite end and removes electric communication process, and Situation of going in electric communication process to call a taxi inquires voice transfer to opposite end of conversing.

If being estimated in order and not receiving cost information in duration, illustrate that order is not properly completed, now in order to ensure to use The safety at family, can carry out calling a taxi to the user voice of situation of the embodiment of the present invention confirms, to know actual situation of calling a taxi.

S303, the situation language of calling a taxi that call opposite end is returned based on situation inquiry voice of calling a taxi is obtained in electric communication process is removed Sound, to calling a taxi, situation voice carries out semantics recognition and Emotion identification, and is sentenced according to the result of semantics recognition and Emotion identification Disconnected situation of calling a taxi is with the presence or absence of abnormal.

S304, if judged result has exception for situation of calling a taxi, order abnormality alarm is sent to safety supervision account.

After the situation voice of calling a taxi of user's return is received, semantics recognition is carried out to situation voice of calling a taxi and mood is known Not, the reason for order is normally completes is judged, if because the order caused by non-car owner artificial origin such as traffic jam is not timely Complete, then belong to normal situation of calling a taxi, can now be normally carried out order, if because caused by the car owner artificial origin such as detour Order does not complete, then belongs to abnormal situation of calling a taxi, and now order abnormality alarm can be sent to safety supervision account, to be beaten Car actual conditions are verified.But in addition to above-mentioned common several possible causes, it is also possible to some extreme situations occur, such as User encounters illegal car owner, and the situation of calling a taxi of falseness may be answered by now receiving the stress user of illegal car owner, in order to anti- Here the occurrence of class, while semantics recognition is carried out to user, can also Emotion identification be carried out to user, if finding user There are the moods such as pain, fear, then illustrate that user is likely to be under dangerous environment, exception be present in situation of calling a taxi, now, this Inventive embodiments can send order abnormality alarm to safety supervision account, called a taxi the confirmation of situation with carrying out user, ensure user Safety.

As a preferred embodiment of the present invention four, as shown in figure 4, extremely alert sending order to safety supervision account After report, including：

S402, if not receiving the exception that safety supervision account is returned based on order abnormality alarm in the 3rd preset time Information is released, by the information of sequence information, information of vehicles and car owner's account, sends to public security system and is reported a case to the security authorities.

In embodiments of the present invention, safety supervision account, can be to safety supervision personnel when receiving order abnormality alarm Alarm is exported, it is abnormal to inform that safety supervision personnel order occurs, now safety supervision personnel can be carried out to there is abnormal order Safety verification, validation testing include but is not limited to call to order car owner and user, confirm to use in preset time Whether family is safe, and when confirming user security, returns to an abnormal releasing information to taxi take system, inform that taxi take system is ordered It is single normal, user security.

If failing to receive abnormal releasing information in preset time, illustrate that safety supervision personnel fail in preset time Inside confirm the safety of user, directly can now be alarmed to public security system, to ensure the safety of user.

As a preferred embodiment of the present invention five, as shown in Figure 5, it is contemplated that existing taxi-hailing software can only root Charging is carried out according to vehicle operation real-time condition, and generates final cost information, when user is called a taxi in unfamiliar place, Even if being detoured, overcharge will not also be discovered, so that many unnecessary losses are caused to user, in order to prevent using Family is damaged, and ensures the reasonability of earned rates, and the embodiment of the present invention includes：

S501, customer position information and destination locations information in sequence information, calculates order and estimates expense With.

In S501, vehicle row can be cooked up according to customer position information, destination locations information and traffic Journey route, and calculate corresponding order and estimate expense.

S502, the order actual cost in cost information is read, and judge that order estimates expense and order actual cost Whether difference is more than preset cost difference.

Wherein, percentage is preferably used to be weighed in preset cost difference, to facilitate the practical application of different orders Processing, e.g., preset cost difference can be set to estimate the 10% of expense for order.

S503, if the difference that judged result estimates expense and order actual cost for order is more than preset cost difference, from Expense situation is extracted in speech database and confirms voice, is established with call opposite end and removes electric communication process, and going electricity to converse Confirm voice transfer to opposite end of conversing expense situation in journey.

S504, the expense situation voice that voice returns, which solves, to be confirmed based on expense situation to the call opposite end received Analysis, and when analysis result is expense exception, verifies account to expense and send order expense abnormal prompt.

When difference is more than preset cost difference, it is abnormal to illustrate that charge occurs, such as assumes that order estimates expense as 100 yuan, Preset cost difference is that order estimates expense × 10%=10 member, if the order actual cost returned is 130 yuan, due to 130 yuan- 110 yuan>10 yuan, therefore, this time charge exists abnormal.Now the embodiment of the present invention can illustrate expense excess to user speech, and Whether inquiry user car owner occurs not according to the behavior that detours of regulation route running, if the expense situation voice returned in user In, user thinks that car owner is likely to occur situation about detouring, then analysis result is judged as into expense exception, and verify account to expense Order expense abnormal prompt is sent, to prompt expense inspector to carry out expense verification.

In embodiments of the present invention, carry out difference comparsion by the way that order is estimated into expense and order actual cost, and than When relatively result exceeds setting value with user confirm car owner whether detour, so as to prevent to greatest extent car owner detour to user with The loss come, protect the rights and interests of user.

In embodiments of the present invention, come the processing of demand of being called a taxi to realization to user by way of phone, at the same to The family security got on or off the bus in action process of calling a taxi carries out vocal print and mood checking, to improper order time and cab fare With being monitored, and timing and alarming is carried out when occurring abnormal, so that user need not rely on network, by phone with regard to that can enter Row safe ready is effectively called a taxi.

Corresponding to the method for foregoing embodiments, Fig. 6 shows that phone provided in an embodiment of the present invention is called a taxi the structure of device Block diagram, for convenience of description, it illustrate only the part related to the embodiment of the present invention.The phone of Fig. 6 examples calls a taxi device can be with It is that phone that previous embodiment one provides is called a taxi the executive agent of method.

Reference picture 6, phone device of calling a taxi include：

Order inquires module 61, in the first communication process with conversing opposite end, obtaining user's mark of caller, And sequence information inquiry voice is extracted from speech database, the sequence information is inquired in first communication process Voice transfer is to the call opposite end.

Order parsing module 62, believed for obtaining the call opposite end in first communication process based on the order The sequence information voice that breath inquiry voice returns, and parse sequence information from the sequence information voice.

Car owner confirms module 63, for by the sequence information by Web broadcast to applications client of calling a taxi, and determine Car owner's account of the sequence information is responded, obtains information of vehicles corresponding to car owner's account.

Order reminding module 64, for generating order suggestion voice, and in the second communication process with the call opposite end It is middle to transmit the order suggestion voice to the call opposite end, so that the user of the call opposite end is prompted based on the order Voice realizes behavior of calling a taxi, and the order suggestion voice is used to prompt the information of vehicles and car owner's account to the user Information.

Expense links generation module 65, is called a taxi for receiving applications client of being called a taxi corresponding to car owner's account described The cost information sent after the completion of behavior, order payment link is generated according to the cost information.

Expense sending module 66, for based on the user-association credit prestored, inquiring about the pass that the user identifies Join account, and the order payment link is sent to the interlock account.

Further, phone device of calling a taxi also includes：

From the call voice data of first communication process, user's voice print database of the call opposite end is extracted.

When the meter for receiving applications client of being called a taxi corresponding to car owner's account and being sent in the action process of calling a taxi Take start information, generating vehicle according to the information of vehicles confirms inquiry voice, and by the vehicle during the 3rd call Inquiry voice transfer is confirmed to the call opposite end, to cause the call opposite end is based on the vehicle to confirm that inquiry voice is realized The confirmation whether wrong to information of vehicles.

Judge in the first preset time after the vehicle confirms inquiry voice output, if receive the call pair End group confirms what inquiry voice returned in the vehicle, and the vehicle matched with user's voice print database confirms voice.If The call opposite end is not received in one preset time and confirms what inquiry voice returned based on the vehicle, with user's vocal print The vehicle of Data Matching confirms voice, generates validation of information suggestion voice, and described information is confirmed into suggestion voice and described Vehicle confirms that suggestion voice is transmitted to the call opposite end, to prompt whether the call opposite end is wrong to information of vehicles to carry out weight It is new to confirm.

If in the second preset time that described information confirms after suggestion voice output, the call is not received to end group Confirm what inquiry voice returned in the vehicle, the vehicle matched with user's voice print database confirms voice, to safety Supervise account and send order abnormality alarm.

Further, phone device of calling a taxi also includes：

Customer position information and destination locations information in the sequence information, when calculating order and estimating It is long.

Judge to send in the action process of calling a taxi receiving applications client of calling a taxi corresponding to car owner's account Accounting start information after the order estimate in duration, if receive the cost information.It is if pre- in the order Estimate and do not receive the cost information in duration, situation inquiry voice of calling a taxi is extracted from the speech database, it is and described Call opposite end, which is established, removes electric communication process, and goes in electric communication process to inquire voice transfer to institute the situation of calling a taxi described State call opposite end.

Go in electric communication process to obtain the call opposite end beating based on the situation inquiry voice return of calling a taxi described Car situation voice, carries out semantics recognition and Emotion identification to the situation voice of calling a taxi, and according to the semantics recognition and The result of the Emotion identification judges to call a taxi situation with the presence or absence of abnormal.

If judged result has exception for the situation of calling a taxi, order abnormality alarm is sent to safety supervision account.

Further, phone device of calling a taxi also includes：

If do not receive what the safety supervision account was returned based on the order abnormality alarm in the 3rd preset time It is abnormal to release information, the information of the sequence information, the information of vehicles and car owner's account sends to public security system Row is reported a case to the security authorities.

Further, phone device of calling a taxi also includes：

Customer position information and destination locations information in the sequence information, calculate order and estimate expense With.

The order actual cost in the cost information is read, and it is actual with the order to judge that the order estimates expense Whether the difference of expense is more than preset cost difference.

If the difference that judged result estimates expense and the order actual cost for the order is more than the preset cost Difference, expense situation is extracted from the speech database and confirms voice, established with the call opposite end and remove electric communication process, And go in electric communication process to confirm voice transfer to the call opposite end expense situation described.

The expense situation voice that voice returns, which is carried out, to be confirmed based on the expense situation to the call opposite end received Parsing, and when the analysis result is expense exception, verifies account to expense and send order expense abnormal prompt.

Phone provided in an embodiment of the present invention each module in device of calling a taxi realizes the process of respective function, before specifically referring to The description of embodiment illustrated in fig. 1 one is stated, here is omitted.

It should be understood that the size of the sequence number of each step is not meant to the priority of execution sequence, each process in above-described embodiment Execution sequence should determine that the implementation process without tackling the embodiment of the present invention forms any limit with its function and internal logic It is fixed.

It will also be appreciated that although term " first ", " second " etc. are used in some embodiment of the present invention in the text Various elements are described, but these elements should not be limited by these terms.These terms are used only to an element Distinguished with another element.For example, the first contact can be named as the second contact, and similarly, the second contact can be by The first contact is named as, without departing from the scope of various described embodiments.First contact and the second contact are all contacts, but It is that they are not same contacts.

Fig. 7 is that the phone that one embodiment of the invention provides is called a taxi the schematic diagram of terminal device.As shown in fig. 7, the embodiment Phone terminal device 7 of calling a taxi include：Processor 70, memory 71, being stored with the memory 71 can be in the processor The computer program 72 run on 70.The processor 70 realizes that above-mentioned each phone is called a taxi when performing the computer program 72 Step in embodiment of the method, such as step 101 shown in Fig. 1 is to 106.Or the processor 70 performs the computer The function of each module/unit in above-mentioned each device embodiment, such as the function of module 61 to 66 shown in Fig. 6 are realized during program 72.

Phone terminal device 7 of calling a taxi can be desktop PC, notebook, palm PC and cloud server etc. Computing device.Phone terminal device of calling a taxi may include, but be not limited only to, processor 70, memory 71.People in the art Member does not form the limit for terminal device 7 of being called a taxi to phone it is appreciated that Fig. 7 is only phone calls a taxi the example of terminal device 7 It is fixed, it can include than illustrating more or less parts, either combine some parts or different parts, such as the electricity Words call a taxi terminal device can also be including input transmission equipment, network access equipment, bus etc..

Alleged processor 70 can be CPU (Central Processing Unit, CPU), can also be Other general processors, digital signal processor (Digital Signal Processor, DSP), application specific integrated circuit (Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field- Programmable Gate Array, FPGA) either other PLDs, discrete gate or transistor logic, Discrete hardware components etc..General processor can be microprocessor or the processor can also be any conventional processor Deng.

The memory 71 can be that the phone is called a taxi the internal storage unit of terminal device 7, such as phone is called a taxi end The hard disk or internal memory of end equipment 7.The memory 71 can also be that the phone is called a taxi the External memory equipment of terminal device 7, Such as the phone is called a taxi the plug-in type hard disk being equipped with terminal device 7, intelligent memory card (Smart Media Card, SMC), Secure digital (Secure Digital, SD) blocks, flash card (Flash Card) etc..Further, the memory 71 may be used also With both include the phone call a taxi terminal device 7 internal storage unit and also including External memory equipment.The memory 71 is used In other programs and data that the storage computer program and the phone are called a taxi needed for terminal device.The memory 71 It can be also used for temporarily storing the data that has sent or will send.

In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, can also That unit is individually physically present, can also two or more units it is integrated in a unit.Above-mentioned integrated list Member can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.

If the integrated module/unit realized in the form of SFU software functional unit and as independent production marketing or In use, it can be stored in a computer read/write memory medium.Based on such understanding, the present invention realizes above-mentioned implementation All or part of flow in example method, by computer program the hardware of correlation can also be instructed to complete, described meter Calculation machine program can be stored in a computer-readable recording medium, and the computer program can be achieved when being executed by processor The step of stating each embodiment of the method.Wherein, the computer program includes computer program code, the computer program generation Code can be source code form, object identification code form, executable file or some intermediate forms etc..The computer-readable medium It can include：Any entity or device, recording medium, USB flash disk, mobile hard disk, the magnetic of the computer program code can be carried Dish, CD, computer storage, read-only storage (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It is it should be noted that described The content that computer-readable medium includes can carry out appropriate increasing according to legislation in jurisdiction and the requirement of patent practice Subtract, such as in some jurisdictions, electric carrier signal and electricity are not included according to legislation and patent practice, computer-readable medium Believe signal.

Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although with reference to foregoing reality Example is applied the present invention is described in detail, it will be understood by those within the art that：It still can be to foregoing each Technical scheme described in embodiment is modified, or carries out equivalent substitution to which part technical characteristic；And these are changed Or replace, the essence of corresponding technical scheme is departed from the spirit and scope of various embodiments of the present invention technical scheme, all should Within protection scope of the present invention.

Claims

A kind of method 1. phone is called a taxi, it is characterised in that including：

In the first communication process with conversing opposite end, user's mark of caller is obtained, and is extracted from speech database Sequence information inquires voice, inquires voice transfer to the call pair the sequence information in first communication process End；

The order letter that the call opposite end is returned based on sequence information inquiry voice is obtained in first communication process Voice is ceased, and sequence information is parsed from the sequence information voice；

By the sequence information by Web broadcast to applications client of calling a taxi, and determine to respond car owner's account of the sequence information Family, obtain information of vehicles corresponding to car owner's account；

Order suggestion voice is generated, and with transmitting the order suggestion voice in the second communication process of the call opposite end To the call opposite end, so that the user of the call opposite end, which is based on the order suggestion voice, realizes behavior of calling a taxi, it is described to connect Single suggestion voice is used for the information that the information of vehicles and car owner's account are prompted to the user；

Receive the cost information that applications client is sent after the completion of the behavior of calling a taxi of being called a taxi corresponding to car owner's account, root Order payment link is generated according to the cost information；

Based on the user-association credit prestored, the interlock account of user's mark is inquired about, and the order is paid Chain is received and sent to the interlock account.
The method 2. phone as claimed in claim 1 is called a taxi, it is characterised in that also include：

From the call voice data of first communication process, user's voice print database of the call opposite end is extracted；

Opened when receiving the charging that applications client of being called a taxi corresponding to car owner's account sends in the action process of calling a taxi Beginning information, vehicle is generated according to the information of vehicles and confirms inquiry voice, and confirm the vehicle during the 3rd call Voice transfer is inquired to the call opposite end, to cause the call opposite end is based on the vehicle to confirm that inquiry voice is realized to car The whether wrong confirmation of information；

Judge in the first preset time after the vehicle confirms inquiry voice output, if receive the call to end group Confirm what inquiry voice returned in the vehicle, the vehicle matched with user's voice print database confirms voice；It is if pre- first If do not receive the call opposite end in the time confirms what inquiry voice returned based on the vehicle, with user's voice print database The vehicle of matching confirms voice, generates validation of information suggestion voice, and described information is confirmed into suggestion voice and the vehicle Confirm that suggestion voice is transmitted to the call opposite end, to prompt the call opposite end progress whether wrong to information of vehicles again true Recognize；

If in the second preset time that described information confirms after suggestion voice output, the call opposite end is not received and is based on institute State vehicle and confirm what inquiry voice returned, the vehicle matched with user's voice print database confirms voice, to safety supervision Account sends order abnormality alarm.
The method 3. phone as claimed in claim 1 is called a taxi, it is characterised in that also include：

Customer position information and destination locations information in the sequence information, calculate order and estimate duration；

Judge in the meter for receiving applications client of being called a taxi corresponding to car owner's account and being sent in the action process of calling a taxi The order after expense start information is estimated in duration, if receives the cost information；If when the order is estimated The cost information is not received in long, situation inquiry voice of calling a taxi is extracted from the speech database, with the call Opposite end, which is established, removes electric communication process, and goes in electric communication process the situation of calling a taxi inquiring that voice transfer is led to described described Talk about opposite end；

Go in electric communication process to obtain call a taxi feelings of the call opposite end based on the situation inquiry voice return of calling a taxi described Condition voice, carries out semantics recognition and Emotion identification to the situation voice of calling a taxi, and according to the semantics recognition and described The result of Emotion identification judges to call a taxi situation with the presence or absence of abnormal；

If judged result has exception for the situation of calling a taxi, order abnormality alarm is sent to safety supervision account.
The method 4. phone as claimed in claim 2 or claim 3 is called a taxi, it is characterised in that different sending order to safety supervision account After normal alarm, in addition to：

If the exception that the safety supervision account is returned based on the order abnormality alarm is not received in the 3rd preset time Information is released, by the information of the sequence information, the information of vehicles and car owner's account, sends to public security system and is reported Case.
The method 5. phone as claimed in claim 1 is called a taxi, it is characterised in that also include：

Customer position information and destination locations information in the sequence information, calculate order and estimate expense；

The order actual cost in the cost information is read, and judges that the order estimates expense and the order actual cost Difference whether be more than preset cost difference；

If the difference that judged result estimates expense and the order actual cost for the order is more than the preset cost difference, Expense situation is extracted from the speech database and confirms voice, is established with the call opposite end and removes electric communication process, and It is described to go in electric communication process to confirm voice transfer to the call opposite end expense situation；

The expense situation voice that voice returns, which parses, to be confirmed based on the expense situation to the call opposite end received, And when the analysis result is expense exception, verifies account to expense and send order expense abnormal prompt.
The terminal device 6. a kind of phone is called a taxi, it is characterised in that the phone call a taxi processing terminal equipment include memory, processing Device, the computer program that can be run on the processor, calculating described in the computing device are stored with the memory Following steps are realized during machine program：

In the first communication process with conversing opposite end, user's mark of caller is obtained, and is extracted from speech database Sequence information inquires voice, inquires voice transfer to the call pair the sequence information in first communication process End；

The order letter that the call opposite end is returned based on sequence information inquiry voice is obtained in first communication process Voice is ceased, and sequence information is parsed from the sequence information voice；

By the sequence information by Web broadcast to applications client of calling a taxi, and determine to respond car owner's account of the sequence information Family, obtain information of vehicles corresponding to car owner's account；

Order suggestion voice is generated, and with transmitting the order suggestion voice in the second communication process of the call opposite end To the call opposite end, so that the user of the call opposite end, which is based on the order suggestion voice, realizes behavior of calling a taxi, it is described to connect Single suggestion voice is used for the information that the information of vehicles and car owner's account are prompted to the user；

Receive the cost information that applications client is sent after the completion of the behavior of calling a taxi of being called a taxi corresponding to car owner's account, root Order payment link is generated according to the cost information；

Based on the user-association credit prestored, the interlock account of user's mark is inquired about, and the order is paid Chain is received and sent to the interlock account.
The terminal device 7. phone as claimed in claim 6 is called a taxi, it is characterised in that computer program described in the computing device When also realize following steps：

From the call voice data of first communication process, user's voice print database of the call opposite end is extracted；

Opened when receiving the charging that applications client of being called a taxi corresponding to car owner's account sends in the action process of calling a taxi Beginning information, vehicle is generated according to the information of vehicles and confirms inquiry voice, and confirm the vehicle during the 3rd call Voice transfer is inquired to the call opposite end, to cause the call opposite end is based on the vehicle to confirm that inquiry voice is realized to car The whether wrong confirmation of information；

Judge in the first preset time after the vehicle confirms inquiry voice output, if receive the call to end group Confirm what inquiry voice returned in the vehicle, the vehicle matched with user's voice print database confirms voice；It is if pre- first If do not receive the call opposite end in the time confirms what inquiry voice returned based on the vehicle, with user's voice print database The vehicle of matching confirms voice, generates validation of information suggestion voice, and described information is confirmed into suggestion voice and the vehicle Confirm that suggestion voice is transmitted to the call opposite end, to prompt the call opposite end progress whether wrong to information of vehicles again true Recognize；

If in the second preset time that described information confirms after suggestion voice output, the call opposite end is not received and is based on institute State vehicle and confirm what inquiry voice returned, the vehicle matched with user's voice print database confirms voice, to safety supervision Account sends order abnormality alarm.
The terminal device 8. phone as claimed in claim 6 is called a taxi, it is characterised in that computer program described in the computing device When also realize following steps：

Customer position information and destination locations information in the sequence information, calculate order and estimate duration；

Judge in the meter for receiving applications client of being called a taxi corresponding to car owner's account and being sent in the action process of calling a taxi The order after expense start information is estimated in duration, if receives the cost information；If when the order is estimated The cost information is not received in long, situation inquiry voice of calling a taxi is extracted from the speech database, with the call Opposite end, which is established, removes electric communication process, and goes in electric communication process the situation of calling a taxi inquiring that voice transfer is led to described described Talk about opposite end；

Go in electric communication process to obtain call a taxi feelings of the call opposite end based on the situation inquiry voice return of calling a taxi described Condition voice, carries out semantics recognition and Emotion identification to the situation voice of calling a taxi, and according to the semantics recognition and described The result of Emotion identification judges to call a taxi situation with the presence or absence of abnormal；

If judged result has exception for the situation of calling a taxi, order abnormality alarm is sent to safety supervision account.
The terminal device 9. phone as claimed in claim 6 is called a taxi, it is characterised in that computer program described in the computing device When also realize following steps：

Customer position information and destination locations information in the sequence information, calculate order and estimate expense；

The order actual cost in the cost information is read, and judges that the order estimates expense and the order actual cost Difference whether be more than preset cost difference；

If the difference that judged result estimates expense and the order actual cost for the order is more than the preset cost difference, Expense situation is extracted from the speech database and confirms voice, is established with the call opposite end and removes electric communication process, and It is described to go in electric communication process to confirm voice transfer to the call opposite end expense situation；

The expense situation voice that voice returns, which parses, to be confirmed based on the expense situation to the call opposite end received, And when the analysis result is expense exception, verifies account to expense and send order expense abnormal prompt.
10. a kind of computer-readable recording medium, the computer-readable recording medium storage has computer program, and its feature exists In when the computer program is executed by processor the step of realization such as any one of claim 1 to 5 methods described.