CN107506880B - Method and device for scheduling assembly and maintenance work order - Google Patents
Method and device for scheduling assembly and maintenance work order Download PDFInfo
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- CN107506880B CN107506880B CN201610414807.9A CN201610414807A CN107506880B CN 107506880 B CN107506880 B CN 107506880B CN 201610414807 A CN201610414807 A CN 201610414807A CN 107506880 B CN107506880 B CN 107506880B
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Abstract
The invention relates to the technical field of business support, and discloses a method and a device for scheduling a maintenance work order, wherein the method comprises the following steps: acquiring work order information of a newly added work order, and determining equipment maintenance personnel to be selected of the newly added work order according to the geographical position of the newly added work order; for each assembly and maintenance worker to be selected, determining whether the assembly and maintenance worker to be selected can complete the newly added work order within the working time of the day according to the workload of the work order allocated to the assembly and maintenance worker on the day, the distance using time of the work order allocated, the working capacity value of the assembly and maintenance worker to be selected and the workload of the newly added work order; the working capacity value of the to-be-selected assembly and maintenance personnel is obtained according to the historical working condition of the to-be-selected assembly and maintenance personnel; and dispatching the newly added work order to any one of the to-be-selected assembly and maintenance personnel capable of completing the newly added work order. The invention is used for solving the problems that the completion rate of the work order cannot be ensured and the scheduling efficiency is low because the assembly and maintenance work order is scheduled manually in the prior art.
Description
Technical Field
The invention relates to the technical field of business support, in particular to a method and a device for scheduling a maintenance work order.
Background
The operator has high requirement on the installation and maintenance service of the broadband service, the installation is generally finished within 3 working days, and the fault is repaired within 12 hours, so when newly added tasks such as broadband installation, fault maintenance and the like occur, the newly added work order needs to be immediately distributed to the installation and maintenance service personnel who are constructed outside when the situation needs to be handled on the same day, particularly the service peak period such as cold and summer holidays and the like.
The main mode at the present stage is manual scheduling, a background service worker receives a work order and then communicates service time with a user telephone, and manually screens assembly and maintenance workers capable of processing the work order, after telephone communication is confirmed, the work order is sent to a designated worker, and the work order can be checked and processed by the assembly and maintenance management APP on a mobile terminal such as a mobile phone by the work order receiving worker.
The assembly and maintenance work order scheduling method through manual scheduling completely depends on manual judgment of background service personnel, assembly and maintenance time and places of users are different, working capacity of the assembly and maintenance personnel is also different, and completion rate of the dispatched work order cannot be guaranteed after the work order is dispatched. In addition, the order must be communicated and confirmed with a plurality of assembly and maintenance personnel one by one, which is inefficient.
Disclosure of Invention
The embodiment of the invention provides a method and a device for scheduling a maintenance work order, which are used for solving the problems that the completion rate of the work order cannot be ensured and the scheduling efficiency is low because the maintenance work order is manually scheduled in the prior art.
The method for scheduling the assembly and maintenance work order provided by the embodiment of the invention comprises the following steps:
acquiring work order information of a newly added work order, and determining equipment maintenance personnel to be selected of the newly added work order according to the geographical position of the newly added work order;
for each assembly and maintenance worker to be selected, determining whether the assembly and maintenance worker to be selected can complete the newly added work order within the working time of the day according to the workload of the work order allocated to the assembly and maintenance worker on the day, the distance using time of the work order allocated, the working capacity value of the assembly and maintenance worker to be selected and the workload of the newly added work order; the working capacity value of the to-be-selected assembly and maintenance personnel is obtained according to the historical working condition of the to-be-selected assembly and maintenance personnel;
and dispatching the newly added work order to any one of the to-be-selected assembly and maintenance personnel capable of completing the newly added work order.
Optionally, the work ability value is determined according to the following method:
determining the working capacity value of the assembly and maintenance personnel to be selected according to the workload of the historical work order of the assembly and maintenance personnel to be selected and the distance of the historical work order;
wherein the work ability value is calculated according to the following formula:
wherein M ispCg being the work capacity value of the serviceman to be selectednThe workload, T, of the nth historical worksheet of the waited maintainerpWorking time, Tg, of the serviceman to be selectedlAnd using the time for the journey of the historical work order.
Optionally, the determining, according to the workload of the to-be-selected assembly and maintenance worker on the work order allocated on the same day, the distance time of the allocated work order, the work capacity value of the to-be-selected assembly and maintenance worker, and the workload of the newly-added work order, whether the to-be-selected assembly and maintenance worker can complete the newly-added work order within the work time of the same day includes:
determining a first remaining workload which can be completed by the assembly and maintenance staff to be selected on the same day according to the workload of the work order allocated to the assembly and maintenance staff to be selected on the same day, the distance time of the work order allocated and the work capacity value of the assembly and maintenance staff to be selected;
determining the to-be-selected assembly and maintenance personnel capable of completing the newly-added work order within the working time of the day as to-be-selected assembly and maintenance personnel capable of completing the newly-added work order within the working time of the day,
the first remaining workload which can be completed by the to-be-selected assembly and maintenance personnel on the same day is calculated according to the following formula:
CS＝(Tp-Tdl)×Mp-(Cd1+Cd2+…+Cdn)
wherein, CsThe first remaining workload, T, that the waited maintenance person can still complete on the same daypWorking time of the maintenance personnel to be selected in the day, TdlWhen the assembly maintenance personnel to be selected use the course of the assigned work orders on the same day, MpFor the working capacity value of the maintenance person to be selected, CdnAnd distributing the workload of the work order for the nth time of the assembly and maintenance staff to be selected.
Optionally, the dispatching the newly added work order to any one of the to-be-selected assembly and maintenance staff who can complete the newly added work order includes:
adding the newly-added work order between two allocated work orders of the newly-added work order of each to-be-selected maintenance worker capable of completing the newly-added work order on the same day through an optimal path traversal algorithm, and calculating the distance of the to-be-selected maintenance worker increased by the newly-added work order, wherein the increased distance is the difference between the total distance of the allocated work orders and the newly-added work orders on the same day and the distance of the allocated work orders;
and dispatching the newly added work order to the assembly maintenance personnel to be selected with the shortest increased distance.
Optionally, the dispatching the newly added work order to any one of the to-be-selected assembly and maintenance staff who can complete the newly added work order includes:
adding the newly-added work order into the space between two distributed work orders of the newly-added work order for each to-be-selected assembly and maintenance worker capable of completing the newly-added work order through an optimal path traversal algorithm; calculating a second remaining workload which can be completed by the assembly maintenance personnel to be selected on the same day according to the distance of the assembly maintenance personnel to be selected on the distributed work order, the newly added work order and the finished work order on the same day; wherein, the time spent on completing the work order on the same day comprises the time spent on completing the work order distributed on the same day and the time spent on the newly added work order;
and dispatching the newly added work order to the assembly and maintenance personnel to be selected with the maximum second residual workload.
A scheduler of a build order, comprising:
the acquisition module is used for acquiring the work order information of the newly added work order and determining the equipment maintenance personnel to be selected of the newly added work order according to the geographical position of the newly added work order;
the calculation module is used for determining whether the assembly maintenance personnel to be selected can finish the newly added work order within the working time of the current day according to the workload of the work order distributed by the assembly maintenance personnel to be selected on the current day, the distance using time of the distributed work order, the working capacity value of the assembly maintenance personnel to be selected and the workload of the newly added work order; the working capacity value of the to-be-selected assembly and maintenance personnel is obtained according to the historical working condition of the to-be-selected assembly and maintenance personnel;
and the dispatching module is used for dispatching the newly added work order to any one of the to-be-selected assembly and maintenance personnel capable of completing the newly added work order.
Optionally, the calculating module is further configured to:
determining the working capacity value of the assembly and maintenance personnel to be selected according to the workload of the historical work order of the assembly and maintenance personnel to be selected and the distance of the historical work order;
wherein the work ability value is calculated according to the following formula:
wherein M ispCg being the work capacity value of the serviceman to be selectednThe workload, T, of the nth historical worksheet of the waited maintainerpWorking time, Tg, of the serviceman to be selectedlAnd using the time for the journey of the historical work order.
Optionally, the calculation module is specifically configured to:
determining a first remaining workload which can be completed by the assembly and maintenance staff to be selected on the same day according to the workload of the assembly and maintenance staff to be selected on the work order distributed on the same day, the distance time of the distributed work order, the work capacity value of the assembly and maintenance staff to be selected and the workload of the newly added work order;
determining the to-be-selected assembly and maintenance personnel capable of completing the newly-added work order within the working time of the day as to-be-selected assembly and maintenance personnel capable of completing the newly-added work order within the working time of the day,
the first remaining workload which can be completed by the to-be-selected assembly and maintenance personnel on the same day is calculated according to the following formula:
CS＝(Tp-Tdl)×Mp-(Cd1+Cd2+…+Cdn)
wherein Cs is the first residual workload, T, which can be completed by the waited maintenance personnel on the same daypWorking time of the maintenance personnel to be selected in the day, TdlWhen the assembly maintenance personnel to be selected use the course of the assigned work orders on the same day, MpFor the working capacity value of the maintenance person to be selected, CdnAnd distributing the workload of the work order for the nth time of the assembly and maintenance staff to be selected.
Optionally, the dispatch module is specifically configured to:
adding the newly-added work order between two allocated work orders of the newly-added work order of each to-be-selected maintenance worker capable of completing the newly-added work order on the same day through an optimal path traversal algorithm, and calculating the distance of the to-be-selected maintenance worker increased by the newly-added work order, wherein the increased distance is the difference between the total distance of the allocated work orders and the newly-added work orders on the same day and the distance of the allocated work orders;
and dispatching the newly added work order to the assembly maintenance personnel to be selected with the shortest increased distance.
Optionally, the dispatch module is specifically configured to:
adding the newly-added work order into the space between two distributed work orders of the newly-added work order for each to-be-selected assembly and maintenance worker capable of completing the newly-added work order through an optimal path traversal algorithm; calculating a second remaining workload which can be completed by the assembly maintenance personnel to be selected on the same day according to the distance of the assembly maintenance personnel to be selected on the distributed work order, the newly added work order and the finished work order on the same day; wherein, the time spent on completing the work order on the same day comprises the time spent on completing the work order distributed on the same day and the time spent on the newly added work order;
and dispatching the newly added work order to the assembly and maintenance personnel to be selected with the maximum second residual workload.
In the embodiment of the invention, the working capacity value of the maintenance worker is obtained according to the historical working condition of the maintenance worker and is used as the standard for measuring the working capacity of the maintenance worker. And when a newly added work order appears, selecting the maintenance personnel to be selected of the newly added work order from all the maintenance personnel according to the geographical position of the newly added work order. And determining the to-be-selected maintenance staff capable of completing the newly-added work order from the to-be-selected maintenance staff according to the workload of the to-be-selected maintenance staff on the work order, the time spent on the distance of the allocated work order, the work capacity value of the to-be-selected maintenance staff and the workload of the newly-added work order, and further optionally distributing the newly-added work order from the to-be-selected maintenance staff capable of completing the newly-added work order. Compared with the mode of manual judgment and dispatch after telephone confirmation of the maintenance personnel in the prior art, the working capacity of the maintenance personnel to be selected is calculated according to the historical working condition of the maintenance personnel to be selected and used as the basis for predicting the working time of the maintenance personnel, and in addition, the personnel capable of completing the newly added work order are determined from the maintenance personnel to be selected by considering the factors of the workload of the maintenance personnel to be selected on the same day, the distance use time of the allocated work order, the workload of the newly added work order and the like, so that the completion rate of the newly added work order is ensured. In addition, the installation and maintenance personnel to be selected for distributing the newly-increased work order can be determined directly by means of calculation without communicating and confirming with the installation and maintenance personnel one by one, so that manpower and material resources are saved, and the distribution efficiency of the work order is improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.
FIG. 1 is a flowchart illustrating a method for scheduling a build and maintenance work order according to an embodiment of the present invention;
FIG. 2 is a schematic illustration of a build order location in an embodiment of the present invention;
FIG. 3 is a flowchart of a method for scheduling maintenance work orders according to an embodiment of the present invention;
FIG. 4 is a flowchart of a second method for scheduling maintenance work orders according to an embodiment of the present invention;
fig. 5 is a schematic diagram of a scheduling apparatus for assembling and maintaining a work order according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the present invention will be described in further detail with reference to the accompanying drawings, and it is apparent that the described embodiments are only a part of the embodiments of the present invention, not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In the prior art, the assembly and maintenance work order of the broadband service is generally dispatched manually, the method is low in efficiency and cannot ensure the completion rate of the work order. In order to solve the problem, an embodiment of the present invention provides a method for scheduling a build work order, where a flow is shown in fig. 1, and the method may include the following steps:
s101, acquiring work order information of the newly added work order, and determining equipment maintenance personnel to be selected of the newly added work order according to the geographical position of the newly added work order.
Specifically, the route that the assembly and maintenance staff pass through on the same day can be determined according to the geographic position of the work order distributed by the assembly and maintenance staff on the same day, the distance from the newly added work order to the route that each assembly and maintenance staff passes through on the same day is determined according to the geographic position of the newly added work order, and the assembly and maintenance staff with the distance within a certain range are determined as the assembly and maintenance staff to be selected of the newly added work order. Or presetting a dimension area responsible for each dimension person in the system, and determining the dimension person to be selected according to the geographical position of the newly added work order.
S102, aiming at each assembly and maintenance person to be selected, determining whether the assembly and maintenance person to be selected can complete the newly added work order within the working time of the day according to the workload of the work order allocated by the assembly and maintenance person to be selected, the distance time of the work order allocated, the working capacity value of the assembly and maintenance person to be selected and the workload of the newly added work order.
S103, dispatching the newly added work order to any one of the to-be-selected assembly and maintenance staff who can complete the newly added work order.
In the embodiment of the invention, the working capacity value of the maintenance worker is obtained according to the historical working condition of the maintenance worker and is used as the standard for measuring the working capacity of the maintenance worker. And when a newly added work order appears, selecting the maintenance personnel to be selected of the newly added work order from all the maintenance personnel according to the geographical position of the newly added work order. And determining the to-be-selected maintenance staff capable of completing the newly-added work order from the to-be-selected maintenance staff according to the workload of the to-be-selected maintenance staff on the work order, the time spent on the distance of the allocated work order, the work capacity value of the to-be-selected maintenance staff and the workload of the newly-added work order, and further optionally distributing the newly-added work order from the to-be-selected maintenance staff capable of completing the newly-added work order. Compared with the mode of manual judgment and dispatch after telephone confirmation of the maintenance personnel in the prior art, the working capacity of the maintenance personnel to be selected is calculated according to the historical working condition of the maintenance personnel to be selected and used as the basis for predicting the working time of the maintenance personnel, and in addition, the personnel capable of completing the newly added work order are determined from the maintenance personnel to be selected by considering the factors of the workload of the maintenance personnel to be selected on the same day, the distance use time of the allocated work order, the workload of the newly added work order and the like, so that the completion rate of the newly added work order is ensured. In addition, the installation and maintenance personnel to be selected for distributing the newly-increased work order can be determined directly by means of calculation without communicating and confirming with the installation and maintenance personnel one by one, so that manpower and material resources are saved, and the distribution efficiency of the work order is improved.
Due to the diversity of the assembly and maintenance worksheets, the difficulty and the time consumption required for completing different assembly and maintenance tasks are different, and in addition, the difficulty and the time consumption for assembly and maintenance are different due to different geographic positions and different cells in which the assembly and maintenance worksheets are located. If the assembly and maintenance work orders of the cells a and b are both assembly service, the cell a is a novel cell, the broadband wiring in the cell is complete, and the assembly and maintenance personnel do not need to additionally pull wires when carrying out the assembly service; and the b cell is an old cell, so that the broadband wiring in the cell is less, and the installation and maintenance personnel need to pull wires additionally. Obviously, under the same other conditions, the installed service of the a cell is less difficult and less time-consuming than the installed service of the b cell.
In consideration of the diversity of the assembly and maintenance tasks, the workload of the work orders is used for quantifying the consumption of the work orders of different service types. The time consumption of a common maintenance worker for completing the installation of a standard FTTH address is defined as unit workload. The standard FTTH address installation is that only an installation and maintenance worker needs to find an optical fiber port for installation, the port has no abnormal condition, and no extra wire pulling operation is needed; the average serviceman can be understood as the average of the time that all servicemen complete the installation of the standard FTTH address, which is generally 30 minutes.
In order to conveniently quantify the difficulty level of each work order, the embodiment of the invention comprehensively considers the type of the work order, the cell where the work order is located, the equipment condition of the user building corresponding to the work order and other factors and determines the workload of each work order. In short, the work load of a work order is the ratio of the time consumed to complete the work order to the unit work load. A work load database of the work order can be established according to the work order, and preparation is made for subsequent work order distribution. For example, the workload of line faults can be set to about 1.5, the workload of rewiring can be set to 1.5-2, and the workload of dial faults can be set to 2.
In step S102, the work ability value of the to-be-selected serviceman is obtained according to the historical work condition of the to-be-selected serviceman. Specifically, the workability value is determined according to the following manner: and determining the working capacity value of the assembly and maintenance personnel to be selected according to the workload of the historical work order of the assembly and maintenance personnel to be selected and the distance of the historical work order. In the embodiment of the invention, the work order is quantized by the workload, in addition, the work capacity of the assembly and maintenance personnel to be selected is quantized by the work capacity value, and the work capacity value of the assembly and maintenance personnel to be selected is the workload which can be completed by the assembly and maintenance personnel to be selected in unit time. For example, the working time of one day of the assembly and maintenance person to be selected is generally 8 hours, the time obtained by subtracting the distance of the historical work order of the assembly and maintenance person to be selected from the 8 hours is the time used by the assembly and maintenance person for the assembly and maintenance service in one day, and the working capacity of the assembly and maintenance person to be selected, which is the working capacity value of the assembly and maintenance person to be selected, is the working capacity of the historical work order completed by the assembly and maintenance person in one day, which is the working capacity value of the assembly and maintenance person to be selected, which is the working capacity of the assembly and maintenance person to be selected, is obtained by comparing the working capacity of the assembly and maintenance. In order to enable the work capacity value of the to-be-selected assembly and maintenance personnel to be more accurate, the average work capacity value of the to-be-selected assembly and maintenance personnel can be calculated according to the work capacity value of the to-be-selected assembly and maintenance personnel every three months and is used as the work capacity value of the to-be-selected assembly and maintenance personnel; or the sum of the workload of the historical work orders completed by the to-be-selected maintenance personnel within three months is divided by the sum of the time used for the maintenance service of the to-be-selected maintenance personnel within three months, and the sum is the work capacity value of the to-be-selected maintenance personnel. In the scheme, the working capacity of different maintenance personnel is considered, instead of judging whether the maintenance personnel can complete the maintenance service by using the workload of the general work order, so that the maintenance personnel distributing the newly added work order can complete the newly added work order in the same day, and the dispatching and distributing work is more reasonable.
Specifically, the workability value is calculated according to the following formula:
wherein M ispCg being the work capacity value of the serviceman to be selectednThe workload, T, of the nth historical worksheet of the waited maintainerpWorking time, Tg, of the serviceman to be selectedlAnd using the time for the journey of the historical work order.
According to the method, the workload of each work order and the work capacity value of the to-be-selected maintenance worker can be obtained, if the to-be-selected maintenance worker can finish the newly-added work order within the time of the day, the residual workload of the to-be-selected maintenance worker after finishing the work order distributed on the day can be compared with the workload of the newly-added work order. Therefore, step S102 includes:
determining a first remaining workload which can be completed by the assembly and maintenance staff to be selected on the same day according to the workload of the work order allocated to the assembly and maintenance staff to be selected on the same day, the distance time of the work order allocated and the work capacity value of the assembly and maintenance staff to be selected;
and determining the to-be-selected assembly and maintenance personnel capable of completing the newly-added work order in the working time of the day as to-be-selected assembly and maintenance personnel capable of completing the newly-added work order in the first remaining workload which can be completed in the day is greater than the workload of the newly-added work order.
And the first residual workload is the residual workload after the installation and maintenance personnel to be selected finish the work order distribution in the current day. The product of the working time spent on the assembly and maintenance service by the assembly and maintenance staff to be selected in one day and the working capacity value of the assembly and maintenance staff to be selected is the total work load which can be completed by the assembly and maintenance staff to be selected in one day, and the work load of the work order distributed by the assembly and maintenance staff to be selected is subtracted from the total work load which can be completed by the assembly and maintenance staff to be selected in one day, so that the first remaining work load which can be completed by the assembly and maintenance staff to be selected in the same day is obtained.
Specifically, the first remaining workload that the waited maintainer can still complete on the same day is calculated according to the following formula:
CS＝(Tp-Tdl)×Mp-(Cd1+Cd2+…+Cdn) … … … … equation 2
Wherein Cs is the first residual workload, T, which can be completed by the waited maintenance personnel on the same daypWorking time of the maintenance personnel to be selected in the day, TdlWhen the assembly maintenance personnel to be selected use the course of the assigned work orders on the same day, MpFor the working capacity value of the maintenance person to be selected, CdnAnd distributing the workload of the work order for the nth time of the assembly and maintenance staff to be selected.
In addition, a mode of calculating the first remaining workload which can be completed by the to-be-selected assembly maintenance personnel in the same day is provided. Firstly, the estimated remaining time of the assembly and maintenance staff to be selected after the work order is distributed on the same day is calculated, the working time of the assembly and maintenance staff to be selected in one day can be subtracted by the time of the assembly and maintenance staff to be selected for completing each work order distributed on the same day, and then the time of the assembly and maintenance staff to be selected in the distance of the work order distributed on the same day is subtracted. The first remaining workload is the work capacity value of the assembly and maintenance personnel to be selected multiplied by the estimated remaining time of the assembly and maintenance personnel to be selected on the same day. And the time for the to-be-selected assembly and maintenance personnel to finish each distributed work order on the day is the ratio of the workload of each distributed work order to the work capacity value of the to-be-selected assembly and maintenance personnel. Specifically, it can be calculated according to the following formula:
it can be seen that equation 3 is a variation of equation 2, but the two expressions have slightly different meanings.
In order to more reasonably distribute the newly added work order, further, in the embodiment of the present invention, all the to-be-selected maintenance personnel who can complete the newly added work order are subjected to priority ranking, and the newly added work order is distributed to the to-be-selected maintenance personnel with the highest priority, and the following two distribution methods are available:
the method I is to dispatch a newly-added work order to the assembly and maintenance personnel to be selected on the most direct road.
Step S103 includes:
adding the newly-added work order between two allocated work orders of the newly-added work order of each to-be-selected maintenance worker capable of completing the newly-added work order on the same day through an optimal path traversal algorithm, and calculating the distance of the to-be-selected maintenance worker increased by the newly-added work order, wherein the increased distance is the difference between the total distance of the allocated work orders and the newly-added work orders on the same day and the distance of the allocated work orders;
and dispatching the newly added work order to the assembly maintenance personnel to be selected with the shortest increased distance.
In the embodiment of the invention, the newly added work orders are added between the adjacent distributed work orders of the positions of the to-be-selected assembly and maintenance personnel through an optimal path traversal algorithm according to the geographic positions of the newly added work orders. As shown in fig. 2, the to-be-selected maintenance worker A, B, C in the map starts from point 0, points a1 to a8 are positions where the to-be-selected maintenance worker a has allocated work orders 1 to 8 on the same day, points B1 to B6 are positions where the to-be-selected maintenance worker B has allocated work orders 1 to 6 on the same day, points C1 to C8 are positions where the to-be-selected maintenance worker C has allocated work orders 1 to 8 on the same day, and point X is a position of a newly-added work order. And respectively adding the newly added work orders into the space between the work orders which are distributed on the same day of the assembly maintenance staff A, B and C to be selected through an optimal path traversal algorithm, wherein the work orders are marked by dotted lines in the figure. As can be seen from fig. 2, the newly added work order is added between the allocated work orders 5 and 6 of the to-be-selected maintenance worker a, between the allocated work orders 4 and 5 of the to-be-selected maintenance worker B, and between the allocated work orders 4 and 5 of the to-be-selected maintenance worker C. The distance A5-X is added with the distance A6-X, and then the distance A5-A6 is subtracted, so that the distance A is added by the maintenance person A to be selected; the length of the route B4-X is added with the length of the route B5-X, and then the length of the route B4-B5 is subtracted, so that the route added by the maintenance person B to be selected is obtained; the distance C4-X is added with the distance C5-X, and then the distance C4-C5 is subtracted, so that the distance increased by the maintenance personnel C to be selected is obtained. And comparing the distance increased by the assembly maintenance person A to be selected, the distance increased by the assembly maintenance person AB to be selected and the distance increased by the assembly maintenance person C to be selected, and distributing the newly added work order to the assembly maintenance person C to be selected with the shortest distance.
And secondly, dispatching the newly added work order to the to-be-selected assembly and maintenance personnel with the maximum residual workload after receiving the newly added work order.
Step S103 includes:
adding the newly-added work order into the space between two distributed work orders of the newly-added work order for each to-be-selected assembly and maintenance worker capable of completing the newly-added work order through an optimal path traversal algorithm; calculating a second remaining workload which can be completed by the assembly maintenance personnel to be selected on the same day according to the distance of the assembly maintenance personnel to be selected on the distributed work order, the newly added work order and the finished work order on the same day; wherein, the time spent on completing the work order on the same day comprises the time spent on completing the work order distributed on the same day and the time spent on the newly added work order;
and dispatching the newly added work order to the assembly and maintenance personnel to be selected with the maximum second residual workload.
And the second residual workload is the residual workload after the installation and maintenance personnel to be selected finish the work order distributed on the same day and the newly added work order, wherein the second residual workload is different from the first residual workload. Similar to the processing method in the first mode, firstly, the newly added work order is added between the distributed work orders adjacent to the position of each assembly and maintenance person to be selected through an optimal path traversal algorithm according to the geographic position of the newly added work order. And then, subtracting the distance used by the installation and maintenance personnel to be selected for completing the work order distributed on the same day and the newly added work order by the installation and maintenance personnel to be selected, namely the work time spent on the installation and maintenance service by the installation and maintenance personnel to be selected in one day, multiplying the work time by the work capacity value of the installation and maintenance personnel to be selected, and subtracting the work load of each distributed work order and the work load of the newly added work order to obtain the second remaining work load which can be completed by the installation and maintenance personnel to be selected on the same day. Specifically, the second remaining workload that the waited maintenance worker can complete on the same day is calculated according to the following formula:
CT＝(Tp-Tdl-TdX)×Mp-(Cd1+Cd2+…+Cdn+CdX) … … … … equation 4
Wherein, CTThe second remaining workload, Td, which can be completed by the maintainer in the same dayXCd for the waiting maintenance worker to complete the new work orderXThe workload of the new work order.
It should be noted that the scheduling method of the assembly and maintenance work order in the embodiment of the present invention may be used as a reference for real operations. The method comprises the steps that a new added work order is distributed to a to-be-selected assembly and maintenance worker with the shortest added distance, the specific operation can be that telephone communication is carried out on the to-be-selected assembly and maintenance worker with the shortest added distance, and if the to-be-selected assembly and maintenance worker can receive the new added work order, the to-be-selected assembly and maintenance worker is distributed to the to-be-selected assembly and maintenance worker; otherwise, the installation and maintenance personnel to be selected with the second shortest distance are communicated by telephone; and so on in the following. And similarly, a newly added work order is dispatched to the assembly and maintenance personnel to be selected with the largest second residual workload, and the operation can be carried out according to the newly added work order.
In order to more clearly understand the present invention, the above-mentioned flow is described in detail below with specific examples. The specific steps of the first embodiment are shown in fig. 3, and include:
s300, determining the workload of each work order and the work capacity value of each maintenance worker, arranging the maintenance work orders of a certain day for the maintenance workers, namely determining the distributed work orders of the maintenance workers, and planning a maintenance route for each maintenance worker.
S301, acquiring the work order information of the newly added work order, and determining the to-be-selected maintenance personnel of the newly added work order according to the geographical position of the newly added work order.
And S302, calculating the first residual workload of each to-be-selected maintenance worker.
And S303, comparing the first residual workload of each to-be-selected assembly and maintenance worker with the workload of the newly-added work order, and selecting the to-be-selected assembly and maintenance worker of which the first residual workload is greater than the workload of the newly-added work order.
And S304, adding the newly added work orders into the two allocated work orders adjacent to the position of each assembly and maintenance person to be selected in the step S303 through an optimal path traversal algorithm.
S305, calculating the increase distance of each to-be-selected assembly and maintenance worker after adding the new work order.
S306, sequencing the assembly maintenance personnel to be selected according to the increasing distance, and distributing the newly added work orders to the assembly maintenance personnel to be selected with the shortest increasing distance according to the sequencing result.
The specific steps of the second embodiment are shown in fig. 4, and include:
s400, determining the workload of each work order and the work capacity value of each maintenance worker, arranging the maintenance work orders of a certain day for the maintenance workers, namely determining the distributed work orders of the maintenance workers, and planning a maintenance route for each maintenance worker.
S401, acquiring the work order information of the newly added work order, and determining the to-be-selected maintenance personnel of the newly added work order according to the geographical position of the newly added work order.
S402, calculating the first residual workload of each to-be-selected maintenance worker.
And S403, comparing the first residual workload of each to-be-selected assembly and maintenance worker with the workload of the newly-added work order, and selecting the to-be-selected assembly and maintenance worker with the first residual workload larger than the workload of the newly-added work order.
And S404, adding the newly added work orders into two distributed work orders adjacent to the position of each assembly and maintenance person to be selected in the step S403 through an optimal path traversal algorithm.
S405, calculating the second remaining workload of each to-be-selected assembly and maintenance worker after adding the newly-added work order.
And S406, sequencing the assembly and maintenance personnel to be selected according to the second residual workload, and dispatching a new work order to the assembly and maintenance personnel to be selected with the maximum second residual workload according to the sequencing result.
Based on the same technical concept, an embodiment of the present invention further provides a scheduling apparatus for assembling and maintaining a work order, as shown in fig. 5, including:
the acquisition module 1 is used for acquiring the work order information of the newly added work order and determining the assembly maintenance personnel to be selected of the newly added work order according to the geographical position of the newly added work order;
the calculation module 2 is used for determining whether the assembly maintenance staff to be selected can complete the newly added work order within the working time of the current day according to the workload of the work order allocated to the assembly maintenance staff to be selected on the current day, the distance using time of the allocated work order, the working capacity value of the assembly maintenance staff to be selected and the workload of the newly added work order; the working capacity value of the to-be-selected assembly and maintenance personnel is obtained according to the historical working condition of the to-be-selected assembly and maintenance personnel;
and the dispatching module 3 is used for dispatching the newly increased work order to any one of the to-be-selected assembly and maintenance personnel who can complete the newly increased work order.
Optionally, the calculating module 2 is further configured to:
determining the working capacity value of the assembly and maintenance personnel to be selected according to the workload of the historical work order of the assembly and maintenance personnel to be selected and the distance of the historical work order;
wherein the work ability value is calculated according to the following formula:
wherein M ispCg being the work capacity value of the serviceman to be selectednThe workload, T, of the nth historical worksheet of the waited maintainerpWorking time, Tg, of the serviceman to be selectedlAnd using the time for the journey of the historical work order.
Optionally, the calculating module 2 is specifically configured to:
determining a first remaining workload which can be completed by the assembly and maintenance staff to be selected on the same day according to the workload of the assembly and maintenance staff to be selected on the work order distributed on the same day, the distance time of the distributed work order, the work capacity value of the assembly and maintenance staff to be selected and the workload of the newly added work order;
determining the to-be-selected assembly and maintenance personnel capable of completing the newly-added work order within the working time of the day as to-be-selected assembly and maintenance personnel capable of completing the newly-added work order within the working time of the day,
the first remaining workload which can be completed by the to-be-selected assembly and maintenance personnel on the same day is calculated according to the following formula:
CS＝(Tp-Tdl)×Mp-(Cd1+Cd2+…+Cdn)
wherein Cs is to be selectedFirst remaining workload, T, that the maintainer can still complete on that daypWorking time of the maintenance personnel to be selected in the day, TdlWhen the assembly maintenance personnel to be selected use the course of the assigned work orders on the same day, MpFor the working capacity value of the maintenance person to be selected, CdnAnd distributing the workload of the work order for the nth time of the assembly and maintenance staff to be selected.
Optionally, the dispatch module 3 is specifically configured to:
adding the newly-added work order between two allocated work orders of the newly-added work order of each to-be-selected maintenance worker capable of completing the newly-added work order on the same day through an optimal path traversal algorithm, and calculating the distance of the to-be-selected maintenance worker increased by the newly-added work order, wherein the increased distance is the difference between the total distance of the allocated work orders and the newly-added work orders on the same day and the distance of the allocated work orders;
and dispatching the newly added work order to the assembly maintenance personnel to be selected with the shortest increased distance.
Optionally, the dispatch module 3 is specifically configured to:
adding the newly-added work order into the space between two distributed work orders of the newly-added work order for each to-be-selected assembly and maintenance worker capable of completing the newly-added work order through an optimal path traversal algorithm; calculating a second remaining workload which can be completed by the assembly maintenance personnel to be selected on the same day according to the distance of the assembly maintenance personnel to be selected on the distributed work order, the newly added work order and the finished work order on the same day; wherein, the time spent on completing the work order on the same day comprises the time spent on completing the work order distributed on the same day and the time spent on the newly added work order;
and dispatching the newly added work order to the assembly and maintenance personnel to be selected with the maximum second residual workload.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While preferred embodiments of the present invention have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the invention.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (8)
1. A method for scheduling a build and maintenance work order is characterized by comprising the following steps:
acquiring work order information of a newly added work order, and determining equipment maintenance personnel to be selected of the newly added work order according to the geographical position of the newly added work order;
for each assembly and maintenance worker to be selected, determining whether the assembly and maintenance worker to be selected can complete the newly added work order within the working time of the day according to the workload of the work order allocated to the assembly and maintenance worker on the day, the distance using time of the work order allocated, the working capacity value of the assembly and maintenance worker to be selected and the workload of the newly added work order; the working capacity value of the to-be-selected assembly and maintenance personnel is obtained according to the historical working condition of the to-be-selected assembly and maintenance personnel; the workload of the work order is the ratio of the time consumed for completing the work order to the unit workload;
distributing the newly added work order to any one to-be-selected assembly and maintenance worker who can complete the newly added work order; the method comprises the following steps: distributing the newly added work order to the equipment maintenance personnel to be selected with the shortest increased distance or distributing the newly added work order to the equipment maintenance personnel to be selected with the largest second remaining workload;
the second remaining workload is calculated according to the following formula:
CT＝(Tp-Tdl-TdX)×Mp-(Cd1+Cd2+…+Cdn+CdX) … … … … equation 4;
wherein, CT is the second remaining workload that the assembly and maintenance personnel to be selected can still complete on the same day, TdX is the distance that the assembly and maintenance personnel to be selected complete the newly added work order, CdX is the workload of the newly added work order;
the workability value is determined according to the following manner:
determining the working capacity value of the assembly and maintenance personnel to be selected according to the workload of the historical work order of the assembly and maintenance personnel to be selected and the distance of the historical work order;
wherein the work ability value is calculated according to the following formula:
wherein M ispCg being the work capacity value of the serviceman to be selectednThe workload, T, of the nth historical worksheet of the waited maintainerpWorking time, Tg, of the serviceman to be selectedlAnd using the time for the journey of the historical work order.
2. The method as claimed in claim 1, wherein the determining whether the selected assembly maintenance worker can complete the newly added work order within the working time of the day according to the workload of the assembled maintenance worker allocated with the work order on the day, the distance usage of the allocated work order, the working capacity value of the selected assembly maintenance worker and the workload of the newly added work order comprises:
determining a first remaining workload which can be completed by the assembly and maintenance staff to be selected on the same day according to the workload of the work order allocated to the assembly and maintenance staff to be selected on the same day, the distance time of the work order allocated and the work capacity value of the assembly and maintenance staff to be selected;
determining the to-be-selected assembly and maintenance personnel capable of completing the newly-added work order within the working time of the day as to-be-selected assembly and maintenance personnel capable of completing the newly-added work order within the working time of the day,
the first remaining workload which can be completed by the to-be-selected assembly and maintenance personnel on the same day is calculated according to the following formula:
CS＝(Tp-Tdl)×Mp-(Cd1+Cd2+…+Cdn)
wherein, CsThe first remaining workload, T, that the waited maintenance person can still complete on the same daypWorking time of the maintenance personnel to be selected in the day, TdlWhen the assembly maintenance personnel to be selected use the course of the assigned work orders on the same day, MpFor the working capacity value of the maintenance person to be selected, CdnAnd distributing the workload of the work order for the nth time of the assembly and maintenance staff to be selected.
3. The method of any of claims 1 to 2, wherein the dispatching the new work order to any of the candidate maintenance personnel who can complete the new work order comprises:
and adding the newly-added work order between two allocated work orders of the newly-added work order for each to-be-selected assembly and maintenance worker capable of completing the newly-added work order through an optimal path traversal algorithm, and calculating the distance of the to-be-selected assembly and maintenance worker increased due to the newly-added work order, wherein the increased distance is the difference between the total distance of completing the allocated work orders on the day and the newly-added work order and the distance of completing the allocated work order.
4. The method of any of claims 1 to 2, wherein the dispatching the new work order to any of the candidate maintenance personnel who can complete the new work order comprises:
adding the newly-added work order into the space between two distributed work orders of the newly-added work order for each to-be-selected assembly and maintenance worker capable of completing the newly-added work order through an optimal path traversal algorithm; calculating a second remaining workload which can be completed by the assembly maintenance personnel to be selected on the same day according to the distance of the assembly maintenance personnel to be selected on the distributed work order, the newly added work order and the finished work order on the same day; and the time spent on completing the distance of the work order on the same day comprises the time spent on completing the distance of the work order distributed on the same day and the time spent on the distance of the newly added work order.
5. A scheduler for assembling and maintaining a work order, comprising:
the acquisition module is used for acquiring the work order information of the newly added work order and determining the equipment maintenance personnel to be selected of the newly added work order according to the geographical position of the newly added work order;
the calculation module is used for determining whether the assembly maintenance personnel to be selected can finish the newly added work order within the working time of the current day according to the workload of the work order distributed by the assembly maintenance personnel to be selected on the current day, the distance using time of the distributed work order, the working capacity value of the assembly maintenance personnel to be selected and the workload of the newly added work order; the working capacity value of the to-be-selected assembly and maintenance personnel is obtained according to the historical working condition of the to-be-selected assembly and maintenance personnel; the workload of the work order is the ratio of the time consumed for completing the work order to the unit workload;
the dispatching module is used for dispatching the newly increased work order to any one of the to-be-selected assembly and maintenance personnel who can complete the newly increased work order; the method comprises the following steps: distributing the newly added work order to the equipment maintenance personnel to be selected with the shortest increased distance or distributing the newly added work order to the equipment maintenance personnel to be selected with the largest second remaining workload;
the computing module is further configured to:
determining the working capacity value of the assembly and maintenance personnel to be selected according to the workload of the historical work order of the assembly and maintenance personnel to be selected and the distance of the historical work order;
wherein the work ability value is calculated according to the following formula:
wherein M ispCg being the work capacity value of the serviceman to be selectednThe workload, T, of the nth historical worksheet of the waited maintainerpWorking time, Tg, of the serviceman to be selectedlAnd using the time for the journey of the historical work order.
6. The apparatus of claim 5, wherein the computing module is specifically configured to:
determining a first remaining workload which can be completed by the assembly and maintenance staff to be selected on the same day according to the workload of the assembly and maintenance staff to be selected on the work order distributed on the same day, the distance time of the distributed work order, the work capacity value of the assembly and maintenance staff to be selected and the workload of the newly added work order;
determining the to-be-selected assembly and maintenance personnel capable of completing the newly-added work order within the working time of the day as to-be-selected assembly and maintenance personnel capable of completing the newly-added work order within the working time of the day,
the first remaining workload which can be completed by the to-be-selected assembly and maintenance personnel on the same day is calculated according to the following formula:
CS＝(Tp-Tdl)×Mp-(Cd1+Cd2+…+Cdn)
wherein Cs is the first residual workload, T, which can be completed by the waited maintenance personnel on the same daypWorking time of the maintenance personnel to be selected in the day, TdlWhen the assembly maintenance personnel to be selected use the course of the assigned work orders on the same day, MpFor the working capacity value of the maintenance person to be selected, CdnAnd distributing the workload of the work order for the nth time of the assembly and maintenance staff to be selected.
7. The apparatus according to any one of claims 5 to 6, wherein the dispatch module is specifically configured to:
and adding the newly-added work order between two allocated work orders of the newly-added work order for each to-be-selected assembly and maintenance worker capable of completing the newly-added work order through an optimal path traversal algorithm, and calculating the distance of the to-be-selected assembly and maintenance worker increased due to the newly-added work order, wherein the increased distance is the difference between the total distance of completing the allocated work orders on the day and the newly-added work order and the distance of completing the allocated work order.
8. The apparatus according to any one of claims 5 to 6, wherein the dispatch module is specifically configured to:
adding the newly-added work order into the space between two distributed work orders of the newly-added work order for each to-be-selected assembly and maintenance worker capable of completing the newly-added work order through an optimal path traversal algorithm; calculating a second remaining workload which can be completed by the assembly maintenance personnel to be selected on the same day according to the distance of the assembly maintenance personnel to be selected on the distributed work order, the newly added work order and the finished work order on the same day; and the time spent on completing the distance of the work order on the same day comprises the time spent on completing the distance of the work order distributed on the same day and the time spent on the distance of the newly added work order.
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| CN109871966A (en) * | 2019-03-04 | 2019-06-11 | 威海新北洋技术服务有限公司 | Breakdown maintenance management method and system |
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