CN106912016B - Method for obtaining current position of emergency telephone calling party and emergency telephone service system - Google Patents
Method for obtaining current position of emergency telephone calling party and emergency telephone service system Download PDFInfo
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- CN106912016B CN106912016B CN201710058608.3A CN201710058608A CN106912016B CN 106912016 B CN106912016 B CN 106912016B CN 201710058608 A CN201710058608 A CN 201710058608A CN 106912016 B CN106912016 B CN 106912016B
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- 238000000034 method Methods 0.000 title claims abstract description 22
- 230000006854 communication Effects 0.000 claims abstract description 62
- 238000004891 communication Methods 0.000 claims abstract description 55
- 230000002452 interceptive effect Effects 0.000 claims abstract description 7
- 230000004044 response Effects 0.000 claims abstract description 7
- 230000006870 function Effects 0.000 claims description 16
- 206010039203 Road traffic accident Diseases 0.000 description 1
- 230000003111 delayed effect Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000010295 mobile communication Methods 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/10—Multimedia information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/90—Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Health & Medical Sciences (AREA)
- Emergency Management (AREA)
- Environmental & Geological Engineering (AREA)
- Public Health (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
- Mobile Radio Communication Systems (AREA)
Abstract
The invention is applicable to the field of communication, and provides a method for acquiring the current position of an emergency telephone calling party and an emergency telephone service system. The method comprises the following steps: the emergency telephone server sends the seat service end information and the emergency telephone calling party parameters to an Interactive Voice Response (IVR) server and a short message server; the IVR server plays voice prompting uploading position information to the emergency telephone calling party according to the parameters of the emergency telephone calling party; the short message server sends a link address with a function of uploading position information to the emergency telephone calling party according to the parameters of the emergency telephone calling party; and the emergency telephone calling party is connected to the positioning server through the link address with the function of uploading the position information, and uploads the current position information obtained by positioning to the positioning server. The invention makes the emergency call service side easily find the specific position of the calling person, strives for time for rescue and improves the service quality.
Description
Technical Field
The invention belongs to the field of communication, and particularly relates to a method for acquiring the current position of an emergency telephone calling party and an emergency telephone service system.
Background
When people encounter police, fire, traffic accidents or medical first-aid, people need to dial emergency calls such as 110, 119, 122, 120 and the like, and according to statistics, the real effective emergency call is made, and more than 90 percent of the emergency calls are made by using the mobile communication terminal. In practical situations, the biggest problems are that the calling person has unclear description on the position where the calling person is located, police or workers cannot find the specific position of the calling person, rescue opportunities are delayed, time is wasted, and service quality is reduced. In the prior art, a public security organization or an emergency center can only locate the approximate position of a calling person according to the base station information of a telecommunication company, and the position of the calling person cannot be accurately determined due to the fact that the coverage range of a base station is as small as 100 meters and as large as hundreds of meters.
Disclosure of Invention
The invention aims to provide a method for acquiring the current position of an emergency telephone calling party and an emergency telephone service system, and aims to solve the problem that the position of a calling person cannot be accurately determined by positioning the approximate position of the calling person according to base station information of a telecommunication company in the prior art.
In a first aspect, the present invention provides a method of obtaining a current location of an emergency telephone caller, the method comprising:
when the emergency telephone calling party and the emergency telephone service party are in a communication process, after the emergency telephone service party hangs up, the emergency telephone server sends seat service end information and parameters of the emergency telephone calling party to the interactive voice response IVR server and the short message server;
after receiving the seat service end information and the emergency telephone calling party parameters, the IVR server plays voice prompting uploading position information to the emergency telephone calling party according to the emergency telephone calling party parameters;
after receiving the seat service end information and the emergency telephone calling party parameters, the short message server sends a link address with a function of uploading position information to the emergency telephone calling party according to the emergency telephone calling party parameters; and the emergency telephone calling party is connected to the positioning server through the link address with the function of uploading the position information, and uploads the current position information obtained by positioning to the positioning server.
Further, after the emergency telephone caller connects to the location server through the link address having the function of uploading location information and uploads the current location information obtained by location to the location server, the method further includes:
the emergency call server sends emergency service information to a mobile service terminal of a butt-joint person of an emergency call service party;
after receiving the emergency service information, the mobile service terminal acquires the current position information of the emergency telephone calling party;
the mobile service terminal sends an instant communication establishment request to the emergency telephone caller to establish instant communication between the emergency telephone caller and a dockee of the emergency telephone service party.
In a second aspect, the present invention provides an emergency telephone service system comprising an emergency telephone server, an IVR server, a short message server and a location server, wherein,
when the emergency telephone calling party and the emergency telephone service party are in a communication process, after the emergency telephone service party hangs up, the emergency telephone server sends seat service end information and parameters of the emergency telephone calling party to the interactive voice response IVR server and the short message server;
after receiving the seat service end information and the emergency telephone calling party parameters, the IVR server plays voice prompting uploading position information to the emergency telephone calling party according to the emergency telephone calling party parameters;
after receiving the seat service end information and the emergency telephone calling party parameters, the short message server sends a link address with a function of uploading position information to the emergency telephone calling party according to the emergency telephone calling party parameters; and the emergency telephone calling party is connected to the positioning server through the link address with the function of uploading the position information, and uploads the current position information obtained by positioning to the positioning server.
In the invention, when the emergency telephone calling party and the emergency telephone service party are in a communication process, after the emergency telephone service party hangs up, the emergency telephone server sends the seat service end information and the emergency telephone calling party parameters to the short message server, and the short message server sends a link address with a function of uploading position information to the emergency telephone calling party according to the emergency telephone calling party parameters, so that the emergency telephone calling party is connected to the positioning server through the link address with the function of uploading position information and uploads the current position information obtained through positioning to the positioning server. Therefore, the emergency telephone service party can accurately determine the current position of the emergency telephone calling party, so that a police or a worker can easily find the specific position of a calling person, the time is won for rescue, and the service quality is improved. In addition, the instant communication establishing request is sent to the emergency telephone calling party by the mobile service terminal so as to establish the instant communication between the emergency telephone calling party and the butt-joint person of the emergency telephone service party. Therefore, the butt-joint person of the emergency telephone calling party and the emergency telephone service party can communicate in time through multimedia, so that the emergency telephone service party can know the condition to be rescued in many ways, and the service quality is improved.
Drawings
Fig. 1 is a schematic diagram of an emergency telephone service system according to an embodiment of the present invention.
Fig. 2 is a flowchart of a method for obtaining a current location of an emergency telephone calling party according to an embodiment of the present invention.
Fig. 3 is a flowchart of S102 in a method for acquiring a current location of an emergency phone calling party according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more clearly apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
In order to explain the technical means of the present invention, the following description will be given by way of specific examples.
Referring to fig. 1, the emergency call service system according to the embodiment of the present invention includes an emergency call server 11, an IVR server 12, a short message server 13, and a location server 14. In an embodiment of the present invention, the emergency telephone service system may further include an instant messaging server 15. In the embodiment of the invention, the emergency telephone server, the IVR server, the short message server, the instant communication server and the positioning server are logically distinguished servers and can be physically combined or separately arranged according to the busy degree, the bearing capacity requirement and the like.
Referring to fig. 2, a method for obtaining a current location of an emergency phone caller according to an embodiment of the present invention includes the following steps:
s101, when an emergency telephone calling party and an emergency telephone service party are in a communication process, after the emergency telephone service party hangs up, an emergency telephone server sends seat service end information and emergency telephone calling party parameters to an Interactive Voice Response (IVR) server and a short message server;
in this embodiment of the present invention, S101 may further include the following steps:
the emergency call server sends the seat information to the IVR server.
The seat information comprises one or any combination of a seat number, a name of a person on duty, a number of the person on duty and an identification code of the person on duty. The parameters of the calling party of the emergency telephone comprise the mobile phone number of the calling party, and also can comprise the serial number of an alarm list, the language of the calling party (such as English and Guangdong language) and the like.
S102, after receiving the seat service end information and the emergency telephone calling party parameters, the IVR server plays voice prompting uploading position information to the emergency telephone calling party according to the emergency telephone calling party parameters;
s103, after receiving the seat service end information and the emergency telephone calling party parameters, the short message server sends a link address with a position information uploading function to the emergency telephone calling party according to the emergency telephone calling party parameters;
and S104, the emergency telephone calling party is connected to the positioning server through the link address with the function of uploading the position information, and uploads the current position information obtained through positioning to the positioning server.
The current location information obtained through positioning may specifically be current location information obtained through global positioning satellite system positioning or WiFi access point positioning.
Referring to fig. 3, in the embodiment of the present invention, S102 specifically includes the following steps:
s1021, after the IVR server receives the seat service end information and the emergency telephone calling party parameters, the IVR server inquires voice prompting uploading position information;
when the information received by the IVR server also comprises the seat information, the IVR server inquires the voice prompting the uploading position information, and specifically, the voice prompting the uploading position information of the attendant can be inquired according to the seat information;
s1022, the IVR server plays the voice which prompts to upload the position information and corresponds to the language to the emergency telephone calling party according to the calling party language in the emergency telephone calling party parameters;
and S1023, after the voice playing is finished, the IVR server informs the emergency telephone server of disconnecting, and the voice communication between the emergency telephone calling party and the emergency telephone service party is finished.
In this embodiment of the present invention, after S104, the method may further include the following steps:
the emergency call server sends emergency service information to a mobile service terminal of a butt-joint person of an emergency call service party; for the alarm telephone, the butt-joint person is an alarm policeman, and the mobile service terminal can be a mobile police terminal in the prior art;
after receiving the emergency service information, the mobile service terminal acquires the current position information of the emergency telephone calling party;
the mobile service terminal sends an instant communication establishment request to the emergency telephone caller to establish instant communication between the emergency telephone caller and a dockee of the emergency telephone service party.
In the embodiment of the present invention, the sending, by the mobile service terminal, an instant communication establishment request to the emergency phone caller to establish instant communication between the emergency phone caller and a dockee of the emergency phone service party may specifically include the following steps:
the mobile service terminal sends an instant communication establishing request to the positioning server;
after receiving the request for establishing instant communication, the positioning server sends the request for establishing instant communication to the emergency telephone calling party;
after the emergency telephone calling party agrees to establish, the instant communication server establishes instant communication between the emergency telephone calling party and the butt-joint person of the emergency telephone service party.
In the embodiment of the present invention, the sending, by the mobile service terminal, an instant communication establishment request to the emergency phone caller to establish instant communication between the emergency phone caller and a dockee of the emergency phone service party may specifically include the following steps:
the mobile service terminal sends an instant communication establishing request to the positioning server;
after receiving the request for establishing instant communication, the positioning server sends the request for establishing instant communication to the emergency telephone calling party;
after the emergency telephone calling party agrees to establish, the instant communication server sends an instant communication establishment request to an instant communication server of a third party;
the instant messaging server of the third party establishes instant messaging between the emergency telephone calling party and the dockee of the emergency telephone service party.
In the embodiment of the invention, when the emergency telephone calling party and the emergency telephone service party are in a communication process, after the emergency telephone service party hangs up, the emergency telephone server sends the seat service end information and the emergency telephone calling party parameters to the short message server, and the short message server sends the link address with the function of uploading the position information to the emergency telephone calling party according to the emergency telephone calling party parameters, so that the emergency telephone calling party is connected to the positioning server through the link address with the function of uploading the position information and uploads the current position information obtained through positioning to the positioning server. Therefore, the emergency telephone service party can accurately determine the current position of the emergency telephone calling party, so that a police or a worker can easily find the specific position of a calling person, the time is won for rescue, and the service quality is improved. In addition, the instant communication establishing request is sent to the emergency telephone calling party by the mobile service terminal so as to establish the instant communication between the emergency telephone calling party and the butt-joint person of the emergency telephone service party. Therefore, the butt-joint person of the emergency telephone calling party and the emergency telephone service party can communicate in time through multimedia, so that the emergency telephone service party can know the condition to be rescued in many ways, and the service quality is improved.
It will be understood by those skilled in the art that all or part of the steps in the method for implementing the above embodiments may be implemented by relevant hardware instructed by a program, and the program may be stored in a computer-readable storage medium, such as ROM/RAM, magnetic disk, optical disk, etc.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents and improvements made within the spirit and principle of the present invention are intended to be included within the scope of the present invention.
Claims (8)
1. A method of obtaining a current location of an emergency telephone caller, the method comprising:
when the emergency telephone calling party and the emergency telephone service party are in a communication process, after the emergency telephone service party hangs up, the emergency telephone server sends seat service end information and parameters of the emergency telephone calling party to the interactive voice response IVR server and the short message server;
after receiving the seat service end information and the emergency telephone calling party parameters, the IVR server plays voice prompting uploading position information to the emergency telephone calling party according to the emergency telephone calling party parameters;
after receiving the seat service end information and the emergency telephone calling party parameters, the short message server sends a link address with a function of uploading position information to the emergency telephone calling party according to the emergency telephone calling party parameters; the emergency telephone calling party is connected to the positioning server through the link address with the function of uploading the position information, and uploads the current position information obtained through positioning to the positioning server;
the emergency call server sends emergency service information to a mobile service terminal of a butt-joint person of an emergency call service party;
after receiving the emergency service information, the mobile service terminal acquires the current position information of the emergency telephone calling party;
the mobile service terminal sends an instant communication establishment request to the emergency telephone caller to establish instant communication between the emergency telephone caller and a dockee of the emergency telephone service party.
2. The method of claim 1, wherein the emergency telephone caller parameters include a caller's phone number and a caller language;
after receiving the seat service end information and the emergency telephone calling party parameters, the IVR server playing the voice prompting uploading of the position information to the emergency telephone calling party according to the emergency telephone calling party parameters specifically comprises the following steps:
after the IVR server receives the seat service end information and the emergency telephone calling party parameters, the IVR server inquires voice prompting uploading position information;
the IVR server plays the voice which prompts the uploading of the position information and corresponds to the language to the calling party of the emergency telephone according to the calling party language in the parameters of the calling party of the emergency telephone;
after the voice playing is finished, the IVR server informs the emergency telephone server of disconnecting, and the voice communication between the emergency telephone calling party and the emergency telephone service party is finished.
3. The method of claim 2, wherein in performing the step of the emergency telephony server sending seat service end information and emergency telephone caller parameters to an Interactive Voice Response (IVR) server, the method further comprises:
the emergency call server sends the seat information to the IVR server.
4. The method of claim 3, wherein the agent information comprises one or any combination of an agent number, a person on duty name, a person on duty number, a person on duty identification code;
the voice for the IVR server to inquire and prompt the uploading of the position information specifically comprises the following steps: and inquiring the voice of the prompt uploading position information of the attendant according to the attendant information.
5. The method of claim 1, wherein the mobile service terminal sending an establish instant communication request to the emergency phone caller to establish instant communication between the emergency phone caller and a dockee of the emergency phone service party comprises:
the mobile service terminal sends an instant communication establishing request to the positioning server;
after receiving the request for establishing instant communication, the positioning server sends the request for establishing instant communication to the emergency telephone calling party;
after the emergency telephone calling party agrees to establish, the instant communication server establishes instant communication between the emergency telephone calling party and the butt-joint person of the emergency telephone service party.
6. The method of claim 1, wherein the mobile service terminal sending an establish instant communication request to the emergency phone caller to establish instant communication between the emergency phone caller and a dockee of the emergency phone service party comprises:
the mobile service terminal sends an instant communication establishing request to the positioning server;
after receiving the request for establishing instant communication, the positioning server sends the request for establishing instant communication to the emergency telephone calling party;
after the emergency telephone calling party agrees to establish, the instant communication server sends an instant communication establishment request to an instant communication server of a third party;
the instant messaging server of the third party establishes instant messaging between the emergency telephone calling party and the dockee of the emergency telephone service party.
7. An emergency call service system, comprising an emergency call server, an IVR server, a short message server, and a location server, wherein,
when the emergency telephone calling party and the emergency telephone service party are in a communication process, after the emergency telephone service party hangs up, the emergency telephone server sends seat service end information and parameters of the emergency telephone calling party to the interactive voice response IVR server and the short message server;
after receiving the seat service end information and the emergency telephone calling party parameters, the IVR server plays voice prompting uploading position information to the emergency telephone calling party according to the emergency telephone calling party parameters;
after receiving the seat service end information and the emergency telephone calling party parameters, the short message server sends a link address with a function of uploading position information to the emergency telephone calling party according to the emergency telephone calling party parameters; the emergency telephone calling party is connected to the positioning server through the link address with the function of uploading the position information, and uploads the current position information obtained through positioning to the positioning server;
the emergency phone service system further includes an instant messaging server, wherein,
the emergency telephone calling party is connected to the positioning server through the link address with the function of uploading the position information, and after the current position information obtained through positioning is uploaded to the positioning server, the emergency telephone server sends emergency service information to a mobile service terminal of a butt-joint person of the emergency telephone service party;
after receiving the emergency service information, the mobile service terminal acquires the current position information of the emergency telephone calling party;
the mobile service terminal sends an instant communication establishing request to the positioning server;
after receiving the request for establishing instant communication, the positioning server sends the request for establishing instant communication to the emergency telephone calling party;
after the emergency telephone calling party agrees to establish, the instant communication server establishes instant communication between the emergency telephone calling party and a butt-joint person of the emergency telephone service party; or the instant communication server sends an instant communication establishment request to an instant communication server of a third party, and the instant communication server of the third party establishes instant communication between the emergency telephone calling party and the butt-joint person of the emergency telephone service party.
8. The system of claim 7, wherein the emergency telephony server, the IVR server, the short message server, the instant messaging server, and the positioning server are logically distinct servers, either physically combined or separately located.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710058608.3A CN106912016B (en) | 2017-01-23 | 2017-01-23 | Method for obtaining current position of emergency telephone calling party and emergency telephone service system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201710058608.3A CN106912016B (en) | 2017-01-23 | 2017-01-23 | Method for obtaining current position of emergency telephone calling party and emergency telephone service system |
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| Publication Number | Publication Date |
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| CN106912016A CN106912016A (en) | 2017-06-30 |
| CN106912016B true CN106912016B (en) | 2020-05-05 |
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| CN201710058608.3A Expired - Fee Related CN106912016B (en) | 2017-01-23 | 2017-01-23 | Method for obtaining current position of emergency telephone calling party and emergency telephone service system |
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| CN111246443A (en) * | 2018-11-28 | 2020-06-05 | 成都鼎桥通信技术有限公司 | Information reporting method, device and storage medium |
| CN111131636A (en) * | 2019-12-05 | 2020-05-08 | 上海擎感智能科技有限公司 | Service seat allocation method based on vehicle and corresponding data providing method |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN1921519A (en) * | 2006-08-23 | 2007-02-28 | 王亚盛 | Method for realizing monitoring and emergency rescuing function of one key operation mobile terminal |
| CN103476014B (en) * | 2013-09-05 | 2017-01-18 | 哈尔滨海能达科技有限公司 | Position information transmission method and system in communication, trunking terminal and device |
| US9532166B2 (en) * | 2014-08-06 | 2016-12-27 | International Business Machines Corporation | Transaction based temporary and secure access |
| CN104767802B (en) * | 2015-03-27 | 2018-10-16 | 贾健明 | Prehospital emergency medical care is emergent to help integrated system and its application |
| CN105898035A (en) * | 2016-03-28 | 2016-08-24 | 乐视控股（北京）有限公司 | Emergency calling method and apparatus |
| CN106131168A (en) * | 2016-07-01 | 2016-11-16 | 中国联合网络通信集团有限公司 | Distress signals method for pushing and terminal unit |
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Granted publication date: 20200505 |