CN106912016A - Obtain the method and emergency telephone services system of emergency telephone call side current location - Google Patents

Obtain the method and emergency telephone services system of emergency telephone call side current location Download PDF

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Publication number
CN106912016A
CN106912016A CN201710058608.3A CN201710058608A CN106912016A CN 106912016 A CN106912016 A CN 106912016A CN 201710058608 A CN201710058608 A CN 201710058608A CN 106912016 A CN106912016 A CN 106912016A
Authority
CN
China
Prior art keywords
emergency telephone
telephone call
server
side
call side
Prior art date
Application number
CN201710058608.3A
Other languages
Chinese (zh)
Inventor
于柏泉
Original Assignee
深圳市华伯通讯设备有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 深圳市华伯通讯设备有限公司 filed Critical 深圳市华伯通讯设备有限公司
Priority to CN201710058608.3A priority Critical patent/CN106912016A/en
Publication of CN106912016A publication Critical patent/CN106912016A/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00Arrangements for user-to-user messaging in packet-switching networks, e.g. e-mail or instant messages
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046Real-time or near real-time messaging, e.g. instant messaging [IM] interacting with other applications or services
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00Arrangements for user-to-user messaging in packet-switching networks, e.g. e-mail or instant messages
    • H04L51/10Messages including multimedia information
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network-specific arrangements or communication protocols supporting networked applications
    • H04L67/14Network-specific arrangements or communication protocols supporting networked applications for session management
    • H04L67/141Network-specific arrangements or communication protocols supporting networked applications for session management provided for setup of an application session
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network-specific arrangements or communication protocols supporting networked applications
    • H04L67/18Network-specific arrangements or communication protocols supporting networked applications in which the network application is adapted for the location of the user terminal
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183Call or contact centers with computer-telephony arrangements
    • H04M3/5191Call or contact centers with computer-telephony arrangements interacting with the Internet
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W4/00Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02Services making use of location information
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W4/00Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12Messaging; Mailboxes; Announcements
    • H04W4/14Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W4/00Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/90Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

The present invention is applied to the communications field, there is provided the method and emergency telephone services system of a kind of acquisition emergency telephone call side current location.Methods described includes:Seat call ending message and emergency telephone call side's parameter are sent to interactive voice response ivr server and short message service server by emergency telephone services device;Ivr server according to voice from emergency telephone call side's parameter to emergency telephone call side's play cuing upload location information;Short message service server sends the chained address with upload location information function according to emergency telephone call side's parameter to emergency telephone call side;Location-server is connected to by the chained address with upload location information function with by emergency telephone call side, and the current location information obtained by positioning is uploaded to location-server.The present invention makes emergency telephone services side be easily found the particular location of called person, for the time has been striven in relief, improves service quality.

Description

Obtain the method and emergency telephone services system of emergency telephone call side current location

Technical field

The invention belongs to the communications field, more particularly to a kind of method for obtaining emergency telephone call side current location and urgent Telephone service system.

Background technology

, it is necessary to dial 110,119,122,120 etc. promptly when people run into robber and police, fire alarm, traffic accident or medical first aid Phone, real effective urgent call according to statistics, more than 90% is all to be initiated to call with mobile communication terminal.In actual conditions In, maximum problem is called person unclear to the location expression at place, and police or staff can not find the specific of called person Position, affects relief opportunity adversely, wastes the time, reduces service quality.Prior art, public security organ or first-aid centre, can only Base station information according to telecommunications company come the Position Approximate of location call people, due to as low as 100 meters of the coverage of base station, greatly extremely Hundreds of meters, it is impossible to be accurately determined called person position.

The content of the invention

It is an object of the invention to provide a kind of method and emergency call clothes for obtaining emergency telephone call side current location Business system, it is intended to solve prior art according to the base station information of telecommunications company come the Position Approximate of location call people, it is impossible to accurate Ground determines the problem of called person position.

In a first aspect, the invention provides a kind of method for obtaining emergency telephone call side current location, methods described bag Include:

When in emergency telephone call side and emergency telephone services side's communication process, after the on-hook of emergency telephone services side, promptly Seat call ending message and emergency telephone call side's parameter are sent to interactive voice response ivr server by telephony server And short message service server;

After ivr server receives the seat call ending message and emergency telephone call side's parameter, according to emergency call Voice from MPTY parameter to emergency telephone call side's play cuing upload location information;

After short message service server receives the seat call ending message and emergency telephone call side's parameter, according to urgent electricity Words MPTY parameter sends the chained address with upload location information function to emergency telephone call side;Exhaled with by emergency call The side of crying is connected to location-server by the chained address with upload location information function, and is uploaded to location-server The current location information obtained by positioning.

Further, the emergency telephone call side is connected by the chained address with upload location information function To location-server, and after being uploaded by the current location information that obtains of positioning to location-server, methods described also includes:

Emergency telephone services device sends emergency service information to the Information Mobile Service terminal of the docking people of emergency telephone services side;

After Information Mobile Service terminal receives emergency service information, the current location information of emergency telephone call side is obtained;

Information Mobile Service terminal sends to emergency telephone call side sets up instant messaging request, to set up emergency telephone call side With the instant messaging docked between people of emergency telephone services side.

Second aspect, the invention provides a kind of emergency telephone services system, the system include emergency telephone services device, Ivr server, short message service server and location-server, wherein,

When in emergency telephone call side and emergency telephone services side's communication process, after the on-hook of emergency telephone services side, promptly Seat call ending message and emergency telephone call side's parameter are sent to interactive voice response ivr server by telephony server And short message service server;

After ivr server receives the seat call ending message and emergency telephone call side's parameter, according to emergency call Voice from MPTY parameter to emergency telephone call side's play cuing upload location information;

After short message service server receives the seat call ending message and emergency telephone call side's parameter, according to urgent electricity Words MPTY parameter sends the chained address with upload location information function to emergency telephone call side;Exhaled with by emergency call The side of crying is connected to location-server by the chained address with upload location information function, and is uploaded to location-server The current location information obtained by positioning.

In the present invention, due to when in emergency telephone call side and emergency telephone services side's communication process, emergency call takes After the on-hook of business side, seat call ending message and emergency telephone call side's parameter are sent to short message clothes by emergency telephone services device Business device, short message service server sends according to emergency telephone call side's parameter to emergency telephone call side has upload location information work( The chained address of energy, is determined with being connected to by the chained address with upload location information function by emergency telephone call side Position server, and the current location information obtained by positioning is uploaded to location-server.Therefore emergency telephone services can essence Really determine the current location of emergency telephone call side, therefore police or staff are easily found the particular location of called person, For the time has been striven in relief, service quality is improve.In addition, built because Information Mobile Service terminal sends to emergency telephone call side again Communication request when immediately, to set up the instant messaging docked between people of emergency telephone call side and emergency telephone services side.Cause This, docking people and being linked up immediately by multimedia in time for emergency telephone call side and emergency telephone services side makes emergency call Service many-sided can understand situation to be succoured, and improve service quality.

Brief description of the drawings

Fig. 1 is the composition schematic diagram of emergency telephone services system provided in an embodiment of the present invention.

Fig. 2 is the flow chart of the method for acquisition emergency telephone call side current location provided in an embodiment of the present invention.

Fig. 3 be it is provided in an embodiment of the present invention acquisition emergency telephone call side current location method in, the flow of S102 Figure.

Specific embodiment

In order that the purpose of the present invention, technical scheme and beneficial effect become more apparent, below in conjunction with accompanying drawing and implementation Example, the present invention will be described in further detail.It should be appreciated that specific embodiment described herein is only used to explain this hair It is bright, it is not intended to limit the present invention.

In order to illustrate technical solutions according to the invention, illustrated below by specific embodiment.

Fig. 1 is referred to, emergency telephone services system provided in an embodiment of the present invention includes emergency telephone services device 11, IVR Server 12, short message service server 13 and location-server 14.In embodiments of the present invention, emergency telephone services system can be with Including instant communication server 15.In embodiments of the present invention, emergency telephone services device, ivr server, short message service server, Instant communication server, location-server are the servers logically distinguished, can be according to busy extent, bearing capacity requirement Deng physically merging or be provided separately.

Fig. 2 is referred to, the method for acquisition emergency telephone call side provided in an embodiment of the present invention current location is including following Step:

S101, when in emergency telephone call side and emergency telephone services side's communication process, after the on-hook of emergency telephone services side, Seat call ending message and emergency telephone call side's parameter are sent to IVR (Interactive by emergency telephone services device Voice Response, interactive voice response) server and short message service server;

In embodiments of the present invention, S101 can also be comprised the following steps:

Seating stand is sent to ivr server by emergency telephone services device.

Wherein, seating stand includes attend a banquet numbering, operator on duty's name, operator on duty's numbering, operator on duty's identification One kind or any combination of code.Emergency telephone call side's parameter includes the cell-phone number of MPTY, can also be numbered including alarm list, MPTY languages (such as English, Guangdong language).

After S102, ivr server receive the seat call ending message and emergency telephone call side's parameter, according to urgent Voice from call side's parameter to emergency telephone call side's play cuing upload location information;

After S103, short message service server receive the seat call ending message and emergency telephone call side's parameter, according to Emergency telephone call side's parameter sends the chained address with upload location information function to emergency telephone call side;

S104, emergency telephone call side are connected to positioning clothes by the chained address with upload location information function Business device, and the current location information obtained by positioning is uploaded to location-server.

It is described by the current location information that obtains of positioning can be specifically positioned by GPS or The current location information obtained by WiFi Site Surveys.

Fig. 3 is referred to, in embodiments of the present invention, S102 specifically may comprise steps of:

After S1021, ivr server receive the seat call ending message and emergency telephone call side's parameter, IVR services The voice of device inquiry prompting upload location information;

When the information that ivr server is received also includes seating stand, ivr server inquiry prompting upload location information Voice specifically can be according to the voice of the prompting upload location information of seating stand searching duty personnel;

The MPTY languages of S1022, ivr server in emergency telephone call side's parameter, to emergency telephone call side Play the voice of the corresponding prompting upload location information of the languages;

After S1023, speech play are finished, ivr server notifies that emergency telephone services device is taken out stitches, and terminates emergency telephone call Voice call between side and emergency telephone services side.

In embodiments of the present invention, after S104, methods described can also be comprised the following steps:

Emergency telephone services device sends emergency service information to the Information Mobile Service terminal of the docking people of emergency telephone services side; For alarm call, docking people is responding policeman, and Information Mobile Service terminal can be the movable police terminal of prior art;

After Information Mobile Service terminal receives emergency service information, the current location information of emergency telephone call side is obtained;

Information Mobile Service terminal sends to emergency telephone call side sets up instant messaging request, to set up emergency telephone call side With the instant messaging docked between people of emergency telephone services side.

In embodiments of the present invention, the Information Mobile Service terminal is set up instant messaging and is asked to the transmission of emergency telephone call side Ask, with set up emergency telephone call side can specifically include with the instant messaging docked between people of emergency telephone services side it is following Step:

Information Mobile Service terminal sends to location-server sets up instant messaging request;

Location-server is received after setting up instant messaging request, and sending instant messaging foundation to emergency telephone call side please Ask;

After emergency telephone call side agrees to set up, instant communication server is set up emergency telephone call side and is taken with emergency call Instant messaging between the docking people of business side.

In embodiments of the present invention, the Information Mobile Service terminal is set up instant messaging and is asked to the transmission of emergency telephone call side Ask, with the instant messaging docked between people for setting up emergency telephone call side and emergency telephone services side can also specifically include with Lower step:

Information Mobile Service terminal sends to location-server sets up instant messaging request;

Location-server is received after setting up instant messaging request, and sending instant messaging foundation to emergency telephone call side please Ask;

After emergency telephone call side agrees to set up, instant communication server sends to third-party instant communication server and is When connection setup request;

Third-party instant communication server sets up the docking between people of emergency telephone call side and emergency telephone services side Instant messaging.

In embodiments of the present invention, due to when in emergency telephone call side and emergency telephone services side's communication process, promptly After the on-hook of telephone service side, be sent to for seat call ending message and emergency telephone call side's parameter short by emergency telephone services device Message server, short message service server sends according to emergency telephone call side's parameter to emergency telephone call side has uploading position The chained address of informational function, is connected with by emergency telephone call side by the chained address with upload location information function Location-server is connected to, and the current location information obtained by positioning is uploaded to location-server.Therefore emergency telephone services The current location of emergency telephone call side can be accurately determined, therefore police or staff are easily found the specific of called person Position, for the time has been striven in relief, improves service quality.In addition, again because Information Mobile Service terminal is to emergency telephone call side Instant messaging request is set up in transmission, to set up the IMU docked between people of emergency telephone call side and emergency telephone services side Letter.Therefore, emergency telephone call side and emergency telephone services side are docked people and can be linked up immediately by multimedia in time, are made urgent Telephone service many-sided can understand situation to be succoured, and improve service quality.

One of ordinary skill in the art will appreciate that all or part of step in realizing above-described embodiment method can be The hardware of correlation is instructed to complete by program, described program can be stored in a computer read/write memory medium, Described storage medium, such as ROM/RAM, disk, CD.

Presently preferred embodiments of the present invention is the foregoing is only, is not intended to limit the invention, it is all in essence of the invention Any modification, equivalent and improvement made within god and principle etc., should be included within the scope of the present invention.

Claims (10)

1. it is a kind of obtain emergency telephone call side current location method, it is characterised in that methods described includes:
When in emergency telephone call side and emergency telephone services side's communication process, after the on-hook of emergency telephone services side, emergency call Seat call ending message and emergency telephone call side's parameter are sent to interactive voice response ivr server and short by server Message server;
After ivr server receives the seat call ending message and emergency telephone call side's parameter, according to emergency telephone call Voice from square parameter to emergency telephone call side's play cuing upload location information;
After short message service server receives the seat call ending message and emergency telephone call side's parameter, exhaled according to emergency call The side's of crying parameter sends the chained address with upload location information function to emergency telephone call side;With by emergency telephone call side Location-server is connected to by the chained address with upload location information function, and is passed through to location-server upload The current location information that positioning is obtained.
2. the method for claim 1, it is characterised in that emergency telephone call side's parameter includes the mobile phone of MPTY Number and MPTY languages;
After the ivr server receives the seat call ending message and emergency telephone call side's parameter, according to emergency call MPTY parameter is specifically included to the voice of emergency telephone call side's play cuing upload location information:
After ivr server receives the seat call ending message and emergency telephone call side's parameter, ivr server inquiry prompting The voice of upload location information;
MPTY languages of the ivr server in emergency telephone call side's parameter, the languages are played to emergency telephone call side The voice of corresponding prompting upload location information;
After speech play is finished, ivr server notifies that emergency telephone services device is taken out stitches, and terminates emergency telephone call side and urgent electricity Voice call between words service side.
3. method as claimed in claim 2, it is characterised in that terminate seat call the emergency telephone services device is performed During the step of information and emergency telephone call side's parameter are sent to interactive voice response ivr server, methods described also includes:
Seating stand is sent to ivr server by emergency telephone services device.
4. method as claimed in claim 3, it is characterised in that the seating stand include attending a banquet numbering, operator on duty's name, Operator on duty's numbering, one kind or any combination of operator on duty's identity code;
The voice of the ivr server inquiry prompting upload location information is specially:According to seating stand searching duty personnel's Point out the voice of upload location information.
5. the method for claim 1, it is characterised in that the emergency telephone call side has uploading position by described The chained address of informational function is connected to location-server, and the present bit confidence obtained by positioning is uploaded to location-server After breath, methods described also includes:
Emergency telephone services device sends emergency service information to the Information Mobile Service terminal of the docking people of emergency telephone services side;
After Information Mobile Service terminal receives emergency service information, the current location information of emergency telephone call side is obtained;
Information Mobile Service terminal to emergency telephone call side send sets up instant messaging ask, with set up emergency telephone call side with it is tight Instant messaging between the docking people of urgent telegram words service side.
6. method as claimed in claim 5, it is characterised in that the Information Mobile Service terminal sends to emergency telephone call side and builds Communication request when immediately is specific with the instant messaging docked between people of emergency telephone services side to set up emergency telephone call side Including:
Information Mobile Service terminal sends to location-server sets up instant messaging request;
Location-server is received after setting up instant messaging request, and sending instant messaging to emergency telephone call side sets up request;
After emergency telephone call side agrees to set up, instant communication server sets up emergency telephone call side and emergency telephone services side Docking people between instant messaging.
7. method as claimed in claim 5, it is characterised in that the Information Mobile Service terminal sends to emergency telephone call side and builds Communication request when immediately is specific with the instant messaging docked between people of emergency telephone services side to set up emergency telephone call side Including:
Information Mobile Service terminal sends to location-server sets up instant messaging request;
Location-server is received after setting up instant messaging request, and sending instant messaging to emergency telephone call side sets up request;
After emergency telephone call side agrees to set up, instant communication server sends IMU to third-party instant communication server Letter sets up request;
Third-party instant communication server set up emergency telephone call side and emergency telephone services side dock between people i.e. Shi Tongxin.
8. a kind of emergency telephone services system, it is characterised in that the system includes emergency telephone services device, ivr server, short Message server and location-server, wherein,
When in emergency telephone call side and emergency telephone services side's communication process, after the on-hook of emergency telephone services side, emergency call Seat call ending message and emergency telephone call side's parameter are sent to interactive voice response ivr server and short by server Message server;
After ivr server receives the seat call ending message and emergency telephone call side's parameter, according to emergency telephone call Voice from square parameter to emergency telephone call side's play cuing upload location information;
After short message service server receives the seat call ending message and emergency telephone call side's parameter, exhaled according to emergency call The side's of crying parameter sends the chained address with upload location information function to emergency telephone call side;With by emergency telephone call side Location-server is connected to by the chained address with upload location information function, and is passed through to location-server upload The current location information that positioning is obtained.
9. system as claimed in claim 8, it is characterised in that the emergency telephone services system is also including instant messaging service Device, wherein,
The emergency telephone call side is connected to location-server by the chained address with upload location information function, And after being uploaded by the current location information that obtains of positioning to location-server, emergency telephone services device is to emergency telephone services The Information Mobile Service terminal of the docking people of side sends emergency service information;
After Information Mobile Service terminal receives emergency service information, the current location information of emergency telephone call side is obtained;
Information Mobile Service terminal sends to location-server sets up instant messaging request;
Location-server is received after setting up instant messaging request, and sending instant messaging to emergency telephone call side sets up request;
After emergency telephone call side agrees to set up, instant communication server sets up emergency telephone call side and emergency telephone services side Docking people between instant messaging;Or, instant communication server sends IMU to third-party instant communication server Letter sets up request, third-party instant communication server set up emergency telephone call side and emergency telephone services side dock people it Between instant messaging.
10. system as claimed in claim 9, it is characterised in that emergency telephone services device, ivr server, Short Message Service Device, instant communication server, location-server are the servers logically distinguished, and physically merge or are provided separately Can.
CN201710058608.3A 2017-01-23 2017-01-23 Obtain the method and emergency telephone services system of emergency telephone call side current location CN106912016A (en)

Priority Applications (1)

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CN201710058608.3A CN106912016A (en) 2017-01-23 2017-01-23 Obtain the method and emergency telephone services system of emergency telephone call side current location

Applications Claiming Priority (1)

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CN201710058608.3A CN106912016A (en) 2017-01-23 2017-01-23 Obtain the method and emergency telephone services system of emergency telephone call side current location

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Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1921519A (en) * 2006-08-23 2007-02-28 王亚盛 Method for realizing monitoring and emergency rescuing function of one key operation mobile terminal
CN103476014A (en) * 2013-09-05 2013-12-25 哈尔滨海能达科技有限公司 Position information transmission method and system in communication, trunking terminal and device
CN104767802A (en) * 2015-03-27 2015-07-08 贾健明 Pre-hospital emergency medical aid emergency help integration system and application thereof
US20160044466A1 (en) * 2014-08-06 2016-02-11 International Business Machines Corporation Transaction based temporary and secure access
CN105898035A (en) * 2016-03-28 2016-08-24 乐视控股(北京)有限公司 Emergency calling method and apparatus
CN106131168A (en) * 2016-07-01 2016-11-16 中国联合网络通信集团有限公司 Distress signals method for pushing and terminal unit

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1921519A (en) * 2006-08-23 2007-02-28 王亚盛 Method for realizing monitoring and emergency rescuing function of one key operation mobile terminal
CN103476014A (en) * 2013-09-05 2013-12-25 哈尔滨海能达科技有限公司 Position information transmission method and system in communication, trunking terminal and device
US20160044466A1 (en) * 2014-08-06 2016-02-11 International Business Machines Corporation Transaction based temporary and secure access
CN104767802A (en) * 2015-03-27 2015-07-08 贾健明 Pre-hospital emergency medical aid emergency help integration system and application thereof
CN105898035A (en) * 2016-03-28 2016-08-24 乐视控股(北京)有限公司 Emergency calling method and apparatus
CN106131168A (en) * 2016-07-01 2016-11-16 中国联合网络通信集团有限公司 Distress signals method for pushing and terminal unit

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