CN106530169A - City event processing method and device - Google Patents
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Abstract
The present invention relates to a city event processing method, which specifically comprises the steps of receiving an event registration request sent from a first terminal; extracting the event information contained in the event registration request, wherein the event information is composed of event evidence data and event attribute information; searching an event processing department identifier associated with the event attribute information; pushing the event information to a second terminal corresponding to the searched event processing department identifier; receiving the processing result information corresponding to the event and uploaded by the second terminal and pushing the processing result information to the first terminal; receiving the feedback information on the processing result information sent from the first terminal; and according to the feedback information, changing the state of the event. Based on the above method, the processing operation of city events is more timely and more efficiently.
Description
Technical field
The present invention relates to Computer Applied Technology field, more particularly to a kind of Urban Event treating method and apparatus.
Background technology
The solution of urban issues and process are the important contents of urban society's management, and it is very wide that urban issues is related to face, example
Such as, urban issues includes that urban public security problem, Urban Environmental Problem, urban transport problems, community management problem, safety fire fighting are asked
Topic, food-safety problem etc..In China, it is preferably to solve urban issues, deploys being used for for big and small its number not to the utmost
Solve to coordinate the department of urban issues.
The path of traditional solution urban issues is：City inhabitant finds urban issues, by the urban issues for finding
Related solution department or call or reflect on related department website the urban issues of discovery, related portion
Door is processed with regard to the urban issues for reflecting.Reporting and processing for urban issues is carried out using above-mentioned path, one-stage dialing or
One time website log can only carry out reporting for the same class event for same process department, when needing to report polytype event
When, need to repeat dialing or website log.Therefore, the method for traditional solution urban issues exist the reporting of urban issues,
The low problem of efficiency that processing routine is complicated, report.
The content of the invention
Based on this, it is necessary to for the problems referred to above, there is provided a kind of that the reporting of urban issues, treatment effeciency can be made higher
Urban Event treating method and apparatus.
A kind of Urban Event processing method, methods described include：
Receive the event registration request that first terminal sends；
The event information carried in extracting the event registration request, the event information include incident forensics data and thing
The attribute information of part；
The event handling department mark that lookup is associated with the attribute information；
The event information is pushed to into the event handling department and identifies corresponding second terminal；
Receive the processing result information of the correspondence event that the second terminal is uploaded, and by the processing result information
Push to the first terminal；
The feedback information for the processing result information that the first terminal sends is received, and according to the feedback letter
The state of the breath change event.
In one embodiment, methods described also includes：
Obtain the push time that the event information pushes to the second terminal；
Monitor from the push time and start to set the result letter for whether receiving in duration that the second terminal is uploaded
Breath, if it is not, then send early warning prompting message to the second terminal.
In one embodiment, methods described also includes：
Event information, the corresponding result letter registered is obtained in the regional for dividing and in setting time
Breath and feedback information；
The event information in each described region, the processing result information and the feedback that statistical analysis is obtained
Information, and examination scoring is carried out to the region according to code of points set in advance, obtain the score value that scores；
Generate what is shown in the form of map according to the area information and the scoring score value for obtaining in each region
Appraisal result figure；
The appraisal result figure is pushed to terminal to show.
In one embodiment, when the event handling department mark associated with the attribute information of the event is not searched,
Methods described also includes：
The event information is pushed to into center control terminal；
The events dispatcher instruction that reception center control terminal sends；
The event handling department mark carried in extracting the events dispatcher instruction, and perform described by the event information
Push to the event handling department and identify corresponding second terminal step.
In one embodiment, the feedback information includes wind up the case feedback information and unresolved feedback information；The reception
The feedback information to the processing result information that the first terminal sends, and the event is changed according to the feedback information
State the step of include：
Receive the feedback information to the processing result information that the first terminal sends；
When the feedback information for receiving is to wind up the case feedback information, the event is marked to be completion status；Work as reception
The feedback information for arriving sends the unresolved feedback information to the second terminal for not solving during feedback information.
A kind of Urban Event processing meanss, described device include：
Registration request receiver module, for receiving the event registration request of first terminal transmission；
Event information extraction module, for extracting the event information carried in the event registration request, the event letter
Breath includes the attribute information of incident forensics data and event；
Process department searching modul, for searching the event handling department associated with attribute information mark；
Event pushing module, for pushing to the event handling department mark corresponding second eventually by the event information
End；
Result receiver module, for receiving the result letter of the correspondence event that the second terminal is uploaded
Breath, and the processing result information is pushed to into the first terminal；
As a result feedback module, for receiving the feedback letter for the processing result information that the first terminal sends
Breath, and the state of the event is changed according to the feedback information.
In one embodiment, described device also includes：
Time-obtaining module is pushed, the push time of the second terminal is pushed to for obtaining the event information；
Warning module, starts whether to receive the second terminal upload in setting duration from the push time for monitoring
Processing result information, if it is not, then to the second terminal send early warning prompting message.
In one embodiment, described device also includes：
Area event information collection module, for obtaining in the regional for dividing and in setting time what is registered
Event information, corresponding processing result information and feedback information；
Grading module, the event information in each described region obtained for statistical analysis, the result
Information and the feedback information, and examination scoring is carried out to the region according to code of points set in advance, obtain scoring point
Value；
Appraisal result figure generation module, for according to the area information in each region and the scoring score value for obtaining
Generate the appraisal result figure shown in the form of map；
The appraisal result figure is pushed to terminal to show.
In one embodiment, when the event handling department mark associated with the attribute information of the event is not searched,
Described device also includes：
Manual dispatch module, for delivering to center control terminal by the event information；Reception center control terminal sends
Events dispatcher instruction；The event handling department mark carried in extracting the events dispatcher instruction, and push away into the event
Send module.
In one embodiment, the feedback information includes wind up the case feedback information and unresolved feedback information；The result
Feedback module, is additionally operable to receive the feedback information to the processing result information that the first terminal sends；When what is received
When the feedback information is to wind up the case feedback information, the event is marked to be completion status；When the feedback information for receiving is
During unresolved feedback information, the unresolved feedback information is sent to the second terminal.
Above-mentioned Urban Event treating method and apparatus, set up event discovery side and event handling side by central server
Between contact, and central server by set up the incidence relation between event information and event handling department automatically enter act
The assignment of part, the corresponding urban issues of event can efficiently push to event handling side in time, and the distribution of event is also more intelligent
Efficiently.In addition, the processing result information after event handling equally can be got by central server in time, further speed up
The treatment progress of urban issues, the process of urban issues are efficient much sooner.
Description of the drawings
Fig. 1 is the applied environment figure of Urban Event processing method in one embodiment；
Fig. 2 is the flow chart of Urban Event processing method in one embodiment；
Fig. 3 is the page schematic diagram of event registration in one embodiment；
Fig. 4 is the page schematic diagram of the event registration page and event type subpage frame in one embodiment；
Flow charts of the Fig. 5 for being related to the event-handling method of early warning information push in one embodiment；
Flow charts of the Fig. 6 for the examination scoring in Urban Event processing method in one embodiment；
Fig. 7 be one embodiment in the form of map show appraisal result figure；
Fig. 8 is the manual page schematic diagram for assigning the page in one embodiment；
Fig. 9 is the flow chart of Urban Event processing method in another embodiment；
Figure 10 is the structured flowchart of Urban Event processing meanss in one embodiment；
Figure 11 is the structured flowchart of Urban Event processing meanss in another embodiment；
The structured flowchart of examination scorings of the Figure 12 for being related in Urban Event processing meanss in one embodiment；
Figure 13 is the structured flowchart of Urban Event processing meanss in another embodiment.
Specific embodiment
In order that the objects, technical solutions and advantages of the present invention become more apparent, it is below in conjunction with drawings and Examples, right
The present invention is further elaborated.It should be appreciated that specific embodiment described herein is only to explain the present invention, and
It is not used in the restriction present invention.
As shown in figure 1, in one embodiment, there is provided a kind of applied environment figure of Urban Event processing method operation,
The applied environment includes first terminal 110, central server 120 and second terminal 130, and wherein first terminal 110 and second is whole
End 130 can be communicated with central server 130 by network.First terminal 110 be reporting events terminal, the reporting events end
End can be smart mobile phone, panel computer, notebook computer, at least one in desktop computer, but be not limited thereto.The
Two terminals 130 are event handling terminal, for example, can be event handling unit (such as traffic unit, Environmental Protection Agency, public security, municipal administration's list
Position etc.) terminal, second terminal can be the cluster of terminal, or server and terminal (including event
Processing server and the multiple terminals being connected with event processing server).Central server 120 can be independent physical services
The server cluster that device, or multiple physical servers are constituted.In the present embodiment, first terminal is by the relevant of user input
The event information of urban issues is reported to central server, central server to be searched according to event information and can process the event
Event handling department identifies, and event information is pushed to the corresponding second terminal of event handling department mark for finding, with
The process unit that second terminal is located is made to process the urban issues, and by the object information for processing by second terminal
Central server is offered, event handling information is fed back to reporting terminal by central server, and carries out event handling state more
Change.
In one embodiment, as shown in Figure 2, there is provided a kind of Urban Event processing method, the method be applied to as
It is illustrated in central server 120 shown in Fig. 1, the method comprises the steps：
Step S202：Receive the event registration request that first terminal sends.
Specifically, first terminal is reporting events terminal, and event refers to all kinds of urban issueses, such as estate management problem
(such as well lid is lost, fire hydrant is damaged etc.), food security, social security problem, environmental and ecological problem etc..Urban issues
Source can be that vast city inhabitant is run in routine work life, or inspectorate is patrolled during inspection and arrived
, can also be media exposure etc..
In one embodiment, first terminal can be the unit grid terminal in city, collect this list by community grid person
Urban issues in first grid simultaneously carries out reporting for urban issues.The unit grid in city referred to based on urban grid management,
The unit grid that city management area under one's jurisdiction is divided according to certain standard, community grid person is the masses directly facing unit grid
Basic staff.
Application program for reported event is installed in reporting events terminal, the thing of collection is uploaded by the application program
Part information.Wherein event information includes the attribute information of incident forensics data and event, and wherein, incident forensics data are in event
The multi-medium data of collection in worksite, including image data, video/audio data, text data etc..The attribute information of event includes
Classification information, event type information belonging to spot location information, event etc., such as schematic diagrames of the Fig. 3 for the reporting events page.
As shown in figure 3, be provided with event registration (reporting) page of first terminal to be available for reporting personnel to carry out selection
The event attribute page and demand people's information page etc., wherein, the property pages face of event includes Event origin (reports, media
Exposure, periodically inspection collection, task are issued), urgency level (general urgent, very urgent), event category (common event
Deng), event type (social security, Shi Yao cities prison, safety fire fighting, environmental and ecological, family planning, population house, house lease,
Physical management, the method for relating to relate to tell, economic relation and specific question etc., as shown in Figure 4) requirement of demand problem set, demand purpose, demand
Number and event find the selection and input of Locale information.First terminal will obtain the letter for reporting personnel's input or selecting
Breath, and the information for obtaining is stored as event information.
Reporting events terminal acts on touching for " submitting to " button in the event registration page by obtaining reporting events personnel
Operation is sent out, event registration request is generated, and the event registration request of generation is sent to central server.It should be noted that
Reporting events terminal needed registration center's server before event registration is carried out, and central server is the reporting events end of registration
The unique terminal iidentification of end distribution.
Step S204：Extract the event information that carries in event registration request, event information include incident forensics data and
The attribute information of event.
Specifically, reporting events terminal sends event registration request to central server, carries in the event registration request
The event information that terminal is obtained, the event information include the attribute information of incident forensics data and event.Central server is received
The event registration request that reporting events terminal sends, and the incident forensics data that carry in extracting event registration request and event
Attribute information.
Further, the event type information that central server is carried in extracting event registration request.
Step S206：The event handling department mark that lookup is associated with the attribute information of event.
Associating between the attribute information of each event and event handling department mark is previously stored with central server
System.The corresponding different event handling department of the registering events of different attribute.
Further, central server is previously stored with the event type information of each event and event handling department identifies it
Between incidence relation.For example, central server pre-builds event type and processes department for social security with social security problem
Incidence relation between mark, pre-builds the incidence relation between the event type of safety fire fighting and safety fire fighting department.In
Central server searches the event handling department mark being associated with the event of registration according to above-mentioned incidence relation.
Step S208：Event information is pushed to into event handling department and identifies corresponding second terminal.
After central server finds corresponding event handling department mark, the event information of registration is sent to lookup
Event handling department identifies corresponding second terminal.Here second terminal is event handling departmental terminals.
In one embodiment, second terminal is included event handling department director server and is always taken with the event handling department
The event handling department in each region of business device network connection.Event handling department director server receives central server transmission
After event information, according to the spot positional information of the event carried in event information, search and the spot positional information institute
Event handling departmental terminals in region are identified, and event information is pushed to the event handling departmental terminals of designated area.
For example, event handling department is public security department, and the event handling department that central server finds is designated public security
Department identifies, and event information is pushed to the public security department and identifies corresponding public security department's director server by central server, if should
In the event information of push, the position of indicated venue location is Nanshan District, Shenzhen City, then searched whether Shenzhen South Mountain
Public security department's mark in area, if it has, then event information is pushed to public security department of Nanshan District terminal by public security department's director server.
In another embodiment, central server can be according to the venue location location information in event information, by thing
Part information directly pushes to the corresponding event handling department of venue location location information and identifies corresponding second terminal.Namely
Say, central server carries out looking into for event handling department mark according to the type and the factor of spot position two of event
Look for.
In the present embodiment, pending event information accurately can be pushed to corresponding event handling department, event information
Automatic push, event information transmission it is more accurately rapid.
Step S210：The processing result information of the corresponding event that second terminal is uploaded is received, and processing result information is pushed away
Deliver to first terminal.
The event information that event handling departmental terminals display centre server sends is reminding departmental staff according to the event
Format is processed to the urban issues reflected by the event.
Event handling departmental terminals process the processing result information of the event that departmental staff uploads, wherein, event by obtaining
Processing result information be to reflect that urban issues pointed by event processes the multi-medium data of looks below, including picture number
According to, video/audio data, text data etc..
The processing result information of acquisition is uploaded to central server by event handling departmental terminals, and central server is by this
Reason object information feeds back to reporting events terminal.
Step S212：The feedback information for processing result information that first terminal sends is received, and according to feedback information
The state of change event.
Reporting events terminal is corresponding to report personnel to carry out examining contrast to processing result information, and obtains after examining contrast
To feedback information be input into reporting events terminal, reporting events terminal sends the feedback information to central server, center
Server will change the state of registering events according to the feedback information.
In one embodiment, the state of event includes winding up the case, exception, task reset three states, in corresponding event
The feedback information that report terminal sends can be that event is wound up the case request, and central server is asked according to winding up the case of sending of reporting events terminal
Ask, the state for changing corresponding event is state of winding up the case.The feedback information that reporting events terminal sends can also be that event is not solved
Certainly feedback information, central server are abnormality or task Reset Status according to the feedback information mark event state, when
When being labeled as task Reset Status, the feedback information that reporting events terminal sends is pushed to event handling by central server again
Departmental terminals, and execution step S210：The processing result information of the corresponding event that second terminal is uploaded is received, and by result
Information pushing is to first terminal.
Certainly, the state of event is not limited to three of the above, can also be other arbitrarily rational states.
In the present embodiment, the contact set up between event discovery side and event handling side by central server, and center
Server carries out automatically the assignment of event, event correspondence by setting up the incidence relation between event information and event handling department
Urban issues can efficiently push to event handling side in time, the distribution of event also more intelligent and high-efficiency.In addition, event handling
Processing result information afterwards equally can be got by central server in time, and the process for having further speeded up urban issues is entered
Journey, the process of urban issues are efficient much sooner.
In one embodiment, as shown in figure 5, Urban Event processing method also includes：
Step S302：Event information is pushed to the push time of second terminal for acquisition.
Central server is remembered when the event handling department that event information is pushed to lookup identifies corresponding second terminal
Monitoring of the push time of record information to carry out event-handling process according to the push time for recording.
In one embodiment, central server can also obtain the reported event of reporting events terminal as during monitoring
Between, the process of monitor event process.
Step S304：Monitor from the push time to start to set and whether receive in duration the place that the second terminal is uploaded
Reason object information, if it is not, then send early warning prompting message to the second terminal.
Central server monitors set whether have the result for receiving second terminal upload in duration from after the push time
Information, if it is not, send early warning information to second terminal.
In one embodiment, central server monitoring receive time of the processing result information that second terminal is uploaded can be with
Have multiple, the early warning information that the different monitoring period of correspondence sends is different.Specifically, central server monitoring was opened from the push time
Begin whether have the processing result information for receiving second terminal upload in the first setting duration, if it is not, to second terminal
The first alarm and reminding information is sent, if central server is starting not receiving second in the second setting duration eventually from the push time
The processing result information that end uploads, then send the second early warning prompting message to second terminal, and wherein, the second setting duration is more than the
One setting duration, the first early warning prompting message can be that yellow early warning is reminded, and the second early warning prompting message can be red early warning
Remind.It should be noted that the first early warning prompting message and the second early warning prompting message can also be other forms, as long as can
Embody different warning levels.
In one embodiment, the feedback for processing result information that central server can also be sent to first terminal
The time of information is monitored, when more than setting time, when not receiving the feedback information of first terminal transmission yet, then whole to first
End sends early warning prompting message.
In the present embodiment, central server is monitored to each link of event handling, arranges the regulation deadline, if
Determine early warning rule, early warning displaying is then carried out in advance when early-warning conditions are reached, to realize the monitor in real time to event handling state, have
Effect prevents event to shelve or untreated for a long time.
In one embodiment, as shown in fig. 6, Urban Event processing method also includes：
Step S402：Obtain the event information, corresponding registered in the regional for dividing and in setting time
Processing result information and feedback information.
In one embodiment, the region of division can be urban units grid.Central server is obtained in setting time
Event information, processing result information and the feedback information produced in each urban units grid.For example, server was obtained in 30 days
Chen Jia mills grid in, the event letter registered in the urban units grid of division in the grid of Yue Fan mountains, in Canarium album summer grid etc.
Breath, processing result information and feedback information.
Step S404：The event information in each region, processing result information and feedback information that statistical analysis is obtained, and
Examination scoring is carried out to region according to code of points set in advance, the score value that scores is obtained.
Code of points set in advance is the code of points for considering multiple dimension factors, and multiple dimension factors can be wrapped
Include event completion rate (completing the ratio of event number and reported event quantity), event handling and spend (warning number of times), event in time
Evaluate etc., for the above-mentioned dimension factor, code of points can be that event completion rate is higher, event handling is more timely, event evaluation
Higher, the score value of scoring is higher.
Step S406：Generate what is shown in the form of map according to the area information and the scoring score value for obtaining of regional
Appraisal result figure, and appraisal result figure is pushed to into terminal show.
Area information refers to region area encompassed range information, by the scoring score value in area information and each region on ground
It is labeled in figure image, generates the appraisal result figure shown in the form of map, as shown in fig. 7, the scoring of Chen Jia mills grid
For 95 points, Yue Fan mountains grid scoring be 85 points, the scoring of Canarium album summer grid be 90 points.
In one embodiment, central server is can also be at each event except carrying out examination scoring to region
Reason department, the grid person of reported event carry out examination scoring, and the result of appraisal are intuitively shown by various forms of charts.
In one embodiment, step S206：The event handling department mark bag that lookup is associated with the attribute information of event
Include：
When the event handling department mark associated with the attribute information of event is not searched, event information is pushed to into center
Control terminal；The events dispatcher instruction that reception center control terminal sends；Extract the event handling department in events dispatcher instruction
Mark.
Specifically, when central server does not find the event handling department associated with the attribute information of the event of registration
During mark, the event information is pushed to center control terminal by central server, and center control terminal will obtain central task people
Member manually select process the event event handling department (mark), and obtain care workers triggering events dispatcher refer to
Order, central server receive the events dispatcher and instruct, the event handling department mark for having selected carried in extracting instruction, and then
The assignment of event is carried out according to dispatched instructions.
As centered on Fig. 8, control terminal carries out the manual assignment page of registering events, can enter in the manual assignment page
Row assignment department manually selects, and the event information that registered can also be modified.In addition, center control terminal can also be obtained
The handling suggestion information of control centre staff input is taken, when event is assigned, the process that central server will be obtained
The event information of argument information and registration pushes to event handling departmental terminals in the lump, so that event handling side can be according to process
Suggestion carries out the process of the urban issues.
In the present embodiment, when central server can not carry out automatic allocating event, the manual assignment of event can be carried out, is entered
One step ensure that effective assignment of event.
In one embodiment, feedback information includes wind up the case feedback information and the unresolved feedback information of event.
Step S212：The feedback information to processing result information that reception first terminal sends, and according to feedback information more
The step of state for changing event, includes：
The feedback information to processing result information that first terminal sends is received, when the feedback information for receiving is knot
During case feedback information, the event is marked to be completion status；When the feedback information for receiving is not for solving feedback information,
The unresolved feedback information is sent to the second terminal.
In the present embodiment, Jing after event handling department is processed to the event for reporting, still do not solve the city for reporting and ask
During topic, central server is by the secondary push of the event of carrying out, or even repeatedly, winds up the case up to event.
If Fig. 9 is the flow chart of Urban Event processing method, in figure, community's correspondence reporting events terminal, in command scheduling
Heart correspondence central server, responsible department's correspondence event handling departmental terminals, supervision center is the One function of central server
Module.
Specifically, S1：Urban issues is registered：Community grid person, department's inspectorate are during daily inspection or the masses, will
Hope person routine work life in, to find all kinds of urban issueses (thing of the city management such as such as all kinds of unlawful practices
The Municipal Components such as part and well lid are lost, fire hydrant damage) registered.Wherein, the information of collection includes that scene is positioned
The information such as information, word, scene are taken pictures, voice, video.
S2：Reporting events：The event of registration processes if necessary to department and then needs to report, when reporting problem, can be by choosing
Determine event type, refine the content for reporting, while filling in the description of field condition.Gather photo or live video when
Wait, grid person can be shot or be recorded a video by mobile terminal shoot function, and after the completion of shooting, photo will be arranged automatically
In photo list is selected, by mobile terminal collection site information and control centre is reported and submitted.
S3：Task is assigned：The event that the needs for having reported are processed by related functional department, by command scheduling centrally through letter
Breath system carries out tasking.Method of distribution is supported to assign automatically and assigns two kinds manually.Automatically assign the type according to event
Corresponding process department is found, system is diverted to corresponding accountability unit (department) event handling work automatically.Assign manually
There is RDC manually to carry out tasking, wherein, send the processing mode of event there are two kinds manually：It is assigned to the responsibility of correlation
Unit and return grid and handle.When information, complete or other reasonses do not lead to not assign, and event can be return grid person, by net
Lattice person is examined again to event information.
S4：Task process and feedback：Accountability unit is processed after being connected to task, and feedback processing result.In systems
Concrete disposition is recorded, and uploads the photo after in-situ processing, so that community grid person field verification is compared.
S5：Task is completed：After event handling is finished, community grid person is paid a return visit to scene, is imitated according to actual process
Fruit is evaluated, and to what is be disposed, is wound up the case by command scheduling center in systems.
S6：Supervision efficiency：Links and setting regulation deadline for event handling, setting early warning rule,
Early warning displaying is carried out in advance then when early-warning conditions are reached.Supervision and inspection suggestion can be annotated, to urge thing according to the progress of each link
Part, part process and the promptness for servicing.Find in real time in business procedure it is abnormal, overtime, do not handle situation long, with red and yellow card
Form, real-time oversight working condition, in order to performance supervision center (discipline inspection is done) investigate not as behavior.For exception
Situation, can enter anomaly confirmation.
S7：Statistics examination：Examination includes region examination, accountability unit (department) examination and grid person's Post Examination.According to
The evaluation rule of formulation, automatically generates the result of appraisal by system.Region is examined：With the region such as unit grid, village (community)
For the criteria for classifying, the examination score value in each unit region is counted by different cycles, generate the result of appraisal.The result of appraisal can be by certain
Form (including various diagrammatic forms) is issued and can intuitively be shown in map.Accountability unit (department) examines and grid person
Post Examination：The examination score value of some cycles statistics constituent parts (department) is pressed to each accountability unit or to grid person, and generation is examined
Core result.The result of appraisal are issued by certain forms (including various diagrammatic forms).
In one embodiment, as shown in Figure 10, there is provided a kind of Urban Event processing meanss, the device include：
Registration request receiver module 502, for receiving the event registration request of first terminal transmission.
Event information extraction module 504, for extracting the event information carried in event registration request, event information includes
The attribute information of incident forensics data and event.
Process department searching modul 506, for searching the event handling department associated with attribute information mark.
Event pushing module 508, identifies corresponding second terminal for event information is pushed to event handling department.
Result receiver module 510, for receiving the processing result information of the corresponding event of second terminal upload, and will
Processing result information pushes to first terminal.
As a result feedback module 512, for receiving the feedback information for processing result information of first terminal transmission, and root
The state of event is changed according to feedback information.
In one embodiment, as shown in figure 11, Urban Event processing meanss also include：
Time-obtaining module 602 is pushed, the push time of second terminal is pushed to for obtaining event information；
Warning module 604, starts to set in duration whether receive the second terminal from the push time for monitoring
The processing result information of upload, if it is not, then send early warning prompting message to the second terminal.
In one embodiment, as shown in figure 12, Urban Event processing meanss also include：
Area event information collection module 702, is stepped on for obtaining in the regional for dividing and in setting time
The event information of note, corresponding processing result information and feedback information；
Grading module 704, the event information in each region, processing result information and the feedback obtained for statistical analysis
Information, and examination scoring is carried out to region according to code of points set in advance, obtain the score value that scores；
Appraisal result figure generation module 706, for generating according to the area information of regional and the scoring score value for obtaining
The appraisal result figure shown in the form of map；
Appraisal result figure is pushed to terminal to show.
In one embodiment, as shown in figure 13, when not searching the event handling department that associates with the attribute information of event
During mark, Urban Event processing meanss also include：
Manual dispatch module 802, for pushing to center control terminal by event information attribute information；Reception center controls
The events dispatcher instruction that terminal sends；The event handling department mark carried in extracting events dispatcher instruction, and enter the thing
Part pushing module 508.
In one embodiment, the feedback information includes wind up the case feedback information and unresolved feedback information；
As a result feedback module 512, are additionally operable to receive the feedback to the processing result information that the first terminal sends
Information；When the feedback information for receiving is to wind up the case feedback information, the event is marked to be completion status；When what is received
The feedback information sends the unresolved feedback information to the second terminal for not solving during feedback information.
One of ordinary skill in the art will appreciate that all or part of flow process in realizing above-described embodiment method, can be
Instruct related hardware to complete by computer program, program can be stored in a computer read/write memory medium, such as
In the embodiment of the present invention, the program can be stored in the storage medium of computer system, and by the computer system at least
One computing device, to realize including the flow process of the embodiment such as above-mentioned each method.Wherein, storage medium can be magnetic disc, light
Disk, read-only memory (Read-Only Memory, ROM) or random access memory (Random Access Memory,
RAM) etc..
Each technical characteristic of above example arbitrarily can be combined, for making description succinct, not to above-described embodiment
In each technical characteristic it is all possible combination be all described, as long as however, there is no lance in the combination of these technical characteristics
Shield, is all considered to be the scope of this specification record.
Above example only expresses the several embodiments of the present invention, and its description is more concrete and detailed, but can not
Therefore it is construed as limiting the scope of the patent.It should be pointed out that for the person of ordinary skill of the art,
On the premise of without departing from present inventive concept, some deformations and improvement can also be made, these belong to protection scope of the present invention.
Therefore, the protection domain of patent of the present invention should be defined by claims.
Claims (10)
1. a kind of Urban Event processing method, methods described include：
Receive the event registration request that first terminal sends；
The event information carried in extracting the event registration request, the event information include incident forensics data and event
Attribute information；
The event handling department mark that lookup is associated with the attribute information；
The event information is pushed to into the event handling department and identifies corresponding second terminal；
The processing result information of the correspondence event that the second terminal is uploaded is received, and the processing result information is pushed
To the first terminal；
Receive the feedback information for the processing result information that the first terminal sends, and according to the feedback information more
Change the state of the event.
2. method according to claim 1, it is characterised in that methods described also includes：
Obtain the push time that the event information pushes to the second terminal；
Monitor from the push time to start to set and whether receive in duration the processing result information that the second terminal is uploaded, if
It is no, then early warning prompting message is sent to the second terminal.
3. method according to claim 1, it is characterised in that methods described also includes：
Obtain registered in the regional for dividing and in setting time event information, corresponding processing result information and
Feedback information；
The event information in each described region, the processing result information and the feedback letter that statistical analysis is obtained
Breath, and examination scoring is carried out to the region according to code of points set in advance, obtain the score value that scores；
The scoring shown in the form of map is generated according to the area information and the scoring score value for obtaining in each region
Result figure；
The appraisal result figure is pushed to terminal to show.
4. method according to claim 1, it is characterised in that when not searching the thing that associates with the attribute information of the event
When part processes department's mark, methods described also includes：
The event information is pushed to into center control terminal；
The events dispatcher instruction that reception center control terminal sends；
The event handling department mark carried in extracting the events dispatcher instruction, and perform described by event information push
Corresponding second terminal step is identified to the event handling department.
5. method according to claim 1, it is characterised in that the feedback information includes winding up the case feedback information and unresolved
Feedback information；It is described to receive the feedback information to the processing result information that the first terminal sends, and according to described anti-
The step of feedforward information changes the state of the event includes：
Receive the feedback information to the processing result information that the first terminal sends；
When the feedback information for receiving is to wind up the case feedback information, the event is marked to be completion status；When what is received
The feedback information sends the unresolved feedback information to the second terminal for not solving during feedback information.
6. a kind of Urban Event processing meanss, it is characterised in that described device includes：
Registration request receiver module, for receiving the event registration request of first terminal transmission；
Event information extraction module, for extracting the event information carried in the event registration request, the event information bag
Include the attribute information of incident forensics data and event；
Process department searching modul, for searching the event handling department associated with attribute information mark；
Event pushing module, identifies corresponding second terminal for the event information is pushed to the event handling department；
Result receiver module, for receiving the processing result information of the correspondence event that the second terminal is uploaded, and
The processing result information is pushed to into the first terminal；
As a result feedback module, for receiving the feedback information for the processing result information that the first terminal sends, and
The state of the event is changed according to the feedback information.
7. device according to claim 6, it is characterised in that described device also includes：
Time-obtaining module is pushed, the push time of the second terminal is pushed to for obtaining the event information；
Warning module, starts to set the place for whether receiving the second terminal upload in duration from the push time for monitoring
Reason object information, if it is not, then send early warning prompting message to the second terminal.
8. device according to claim 6, it is characterised in that described device also includes：
Area event information collection module, for obtaining in the regional for dividing and in setting time the event registered
Information, corresponding processing result information and feedback information；
Grading module, the event information in each described region obtained for statistical analysis, the processing result information
With the feedback information, and examination scoring is carried out to the region according to code of points set in advance, obtain the score value that scores；
Appraisal result figure generation module, for generating according to the area information in each region and the scoring score value for obtaining
The appraisal result figure shown in the form of map；
The appraisal result figure is pushed to terminal to show.
9. device according to claim 6, it is characterised in that when not searching the thing that associates with the attribute information of the event
When part processes department's mark, described device also includes：
Manual dispatch module, for delivering to center control terminal by the event information；The thing that reception center control terminal sends
Part dispatched instructions；The event handling department mark carried in extracting the events dispatcher instruction, and enter event push mould
Block.
10. device according to claim 6, it is characterised in that the feedback information includes winding up the case and feedback information and do not solve
Certainly feedback information；The result feedback module, is additionally operable to receive that the first terminal sends to the processing result information
Feedback information；When the feedback information for receiving is to wind up the case feedback information, the event is marked to be completion status；Work as reception
The feedback information for arriving sends the unresolved feedback information to the second terminal for not solving during feedback information.
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| CN107146012A (en) * | 2017-04-28 | 2017-09-08 | 顺丰速运有限公司 | Risk case processing method and system |
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| CN112686540A (en) * | 2020-12-29 | 2021-04-20 | 武汉宝钢华中贸易有限公司 | Information processing method and device based on information demand |
| CN115439932A (en) * | 2022-09-02 | 2022-12-06 | 四元生命工程有限公司 | Behavior and information detection method taking regular tetrahedron framework as logic thinking |
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| CN115601942A (en) * | 2022-09-19 | 2023-01-13 | 苔花科迈（西安）信息技术有限公司（Cn） | Alarm event information pushing method and system |
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