CN110851728A - Event processing method, device, equipment and medium - Google Patents
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Abstract
The invention discloses an event processing method, an event processing device, event processing equipment and an event processing medium. The method comprises the following steps: receiving at least one event to be processed, and determining an event type to which the event to be processed belongs; performing feature extraction on each event to be processed to obtain event features of the event to be processed; matching the extracted event features with at least one group of event features in the event types to which the events to be processed belong in a pre-established event feature library, and recommending at least one handling unit and a handling mode corresponding to the handling unit for the events to be processed according to the matching result; the event feature library stores matching relations among event types, event features, handling units and handling modes. The urban event circulation processing and accurate event handling unit pushing are achieved, the event handling difficulty is reduced, and urban event handling efficiency is improved.
Description
Technical Field
The embodiment of the invention relates to a computer application technology, in particular to an event processing method, device, equipment and medium.
Background
Along with the rapid development of the modern construction of China, the number of cities and the population of the cities are rapidly increased, so that more and more urban events are generated, the urban events are more and more complex, and the urban events are more and more difficult to process.
The traditional urban event disposal has the problems of high multi-level assignment and high disposal difficulty, and related personnel can not process and react to events in time, so that the accumulated amount of the events is larger and larger, the disposal difficulty of the events is further improved, and the disposal efficiency and the disposal quality of the events are reduced to a great extent.
Disclosure of Invention
The embodiment of the invention provides an event processing method, an event processing device, event processing equipment and an event processing medium, which are used for realizing circulation processing of urban events and accurate pushing of event handling units, thereby reducing the difficulty of event handling and improving the efficiency of urban event handling.
In a first aspect, an embodiment of the present invention provides an event processing method, where the method includes:
receiving at least one event to be processed, and determining an event type to which the event to be processed belongs;
performing feature extraction on each event to be processed to obtain event features of the event to be processed;
matching the extracted event features with at least one group of event features in the event types to which the events to be processed belong in a pre-established event feature library, and recommending at least one handling unit and a handling mode corresponding to the handling unit for the events to be processed according to the matching result;
the event feature library stores matching relations among event types, event features, handling units and handling modes.
In a second aspect, an embodiment of the present invention further provides an event processing apparatus, where the apparatus includes:
the event type determining module is used for receiving at least one event to be processed and determining the event type of the event to be processed;
the event feature extraction module is used for extracting features of each event to be processed to obtain event features of the events to be processed, identifying the content of each event and extracting event features;
the handling unit and handling mode matching recommendation module is used for matching the extracted event features with at least one group of event features in an event type to which the event to be processed belongs in a pre-established event feature library, and recommending at least one handling unit and a handling mode corresponding to the handling unit for the event to be processed according to a matching result;
the time characteristic library stores matching relations among event types, event characteristics, treatment units and treatment modes.
In a third aspect, an embodiment of the present invention further provides an apparatus, where the apparatus includes:
one or more processors;
storage means for storing one or more programs;
when executed by the one or more processors, cause the one or more processors to implement an event processing method as provided by any of the embodiments of the invention.
In a fourth aspect, the embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, where the program, when executed by a processor, implements the event processing method provided in any embodiment of the present invention.
According to the technical scheme of the embodiment of the invention, the event type of at least one event to be processed is determined; performing feature extraction on each event to be processed to obtain event features of the event to be processed; according to the event type of the event to be processed, the extracted event features of the event to be processed are matched with at least one group of event features in a pre-established event library, the event features do not need to be matched with all the event features in the feature library, and only the event features to which the event type belongs need to be matched, so that the matching process of the event features is simplified, and the accuracy and the efficiency of the matching of the event features are improved. According to the matching result of the event characteristics, at least one disposal unit and a disposal mode corresponding to the disposal unit are matched for the event to be processed, the problem that cases are accumulated due to high urban event processing difficulty is solved, the urban event processing difficulty is reduced, and the urban event processing efficiency is improved.
Drawings
Fig. 1 is a flowchart of an event processing method according to a first embodiment of the present invention;
FIG. 2 is a flowchart of an event processing method according to a second embodiment of the present invention;
FIG. 3 is a flowchart of an event processing method according to a third embodiment of the present invention;
FIG. 4 is a block diagram of an event processing apparatus according to a fourth embodiment of the present invention;
FIG. 5 is a schematic structural view of an apparatus in embodiment 5 of the present invention;
FIG. 6 is a graph of partial event types, event characteristics, units of treatment, and treatment style matching relationships;
FIG. 7 is a general flow diagram of an event processing method.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.
Example one
Fig. 1 is a flowchart of an event processing method according to an embodiment of the present invention, which is applicable to a processing situation of an urban event, and the method can be executed by an event processing apparatus, and specifically includes the following steps:
s110, receiving at least one event to be processed, and determining the event type of the event to be processed.
The events to be processed are various urban events which are not processed by related departments, such as outdoor barbecuing without a certificate, causing dirty and bad surrounding environment and influencing traffic, camping in public water areas to cause water pollution or fighting on roads to cause casualties and the like.
The determining the event type to which the event to be processed belongs includes: and qualitatively analyzing the event to be processed, and determining the event type of the event to be processed according to the analysis result. The qualitative analysis of the event to be processed is the analysis of the property characteristics of the event to be processed, the event to be processed is classified, for example, the events belong to the water area order problem events caused by camping in a public water area and swimming in the public water area, the outdoor barbecue with the certificate causes dirty and bad surrounding environment and the outdoor barbecue influence traffic without the certificate belongs to the outdoor barbecue event, and the events belong to the public security events of casualties and knife holding robbery caused by fighting.
And S120, performing feature extraction on each event to be processed to obtain event features of the event to be processed.
The characteristic extraction of each event to be processed comprises the following steps: and performing semantic recognition on the event to be processed, extracting keywords, and taking the keywords as the characteristics of the event to be processed. If the characteristic extraction is carried out on the event that the peripheral environment is messy and bad and the traffic is influenced due to outdoor barbecue without a license, the extracted keywords are as follows through semantic recognition: the event characteristics of the events comprise no license, open barbecue, dirty and bad surrounding environment and influence on traffic, and the event characteristics comprise no license, open barbecue, dirty and bad surrounding environment and influence on traffic.
The extracting the features of each event to be processed to obtain the event features of the event to be processed includes: and carrying out quantitative analysis on each event to be processed, and obtaining the event characteristics of the event to be processed according to the analysis result. The quantitative analysis of the event to be processed is the analysis of the severity of the event to be processed, and the severity can be used as the event characteristic of the event to be processed when the characteristic of the event to be processed is extracted. If camping in public water causes 1 person to drown and die, the extracted event is characterized by public water, camping and 1 person death, wherein the 1 person death is the severity of the event. If the event features extracted from the event to be processed do not have the feature of the severity, only the existing features need to be used as the event features of the event to be processed.
S130, matching the extracted event features with at least one group of event features in the event types to which the events to be processed belong in a pre-established event feature library, and recommending at least one handling unit and a handling mode corresponding to the handling unit for the events to be processed according to the matching result.
The event feature library stores matching relations among event types, event features, handling units and handling modes. Fig. 6 shows a partial event type, an event feature, a treatment unit, and a treatment manner matching relationship diagram, where the event type in fig. 6 is a water area order problem, and the event features matching the event type of the water area order problem include: public water areas, poisonous fish, fried fish, electric fish, camping, cooking in a picnic, swimming or casualties and numbers, etc. Classifying the characteristics, such as: the public water area is an incident place; poisonous fish, fried fish, electric fish, camping, picnic and swimming are behaviors; casualties and numbers are of serious degree. Combining event characteristics according to characteristic types, such as: combining the public water area with poisonous fish, fried fish or electric fish; public water areas are combined with camping, picnic or swimming; public waters are combined with camping, picnic, swimming, and casualties. And matching the treatment unit and the treatment suggestion according to the combined event characteristics. For example, aiming at the characteristic combination of the public water area and the poisonous fish, the fried fish or the electric fish, as the construction that the poisonous fish, the fried fish or the electric fish in the public water area can damage the water conservancy facilities can also relate to illegal behaviors, the matched disposal units are a water conservancy bureau and a public security bureau, and when the disposal unit is the water conservancy bureau, the matched disposal mode is to strengthen the safety construction of the water conservancy facilities; when the disposal unit is a public security bureau, the matched disposal mode is to check illegal behaviors according to law. The water conservancy bureau and the public security bureau can jointly treat the events of poisonous fish, fish frying or electric fish in the public water area.
And after extracting event features from the event to be processed, matching the event features with event feature combinations in the event types to which the event to be processed belongs in a pre-established event feature library, wherein each event type comprises at least one group of event feature combinations. And selecting a handling unit and a handling mode corresponding to a group of event features with the highest matching degree, and recommending the handling unit and the handling mode to the client.
Some event types have no corresponding event features, for example, the event types in fig. 6 are random waste water and private building, and when there are no event features, only the event type corresponding to the event to be processed needs to be determined, and the processing unit and the processing mode are matched according to the determined event type. If the event characteristics exist, after the event type of the event to be processed is determined, the event characteristics of the event to be processed are extracted and matched with the event characteristics of the event type, and the disposal unit and the disposal mode are matched according to the matching result.
According to the technical scheme of the embodiment, the event type of the event to be processed is determined by receiving at least one event to be processed; performing feature extraction on each event to be processed to obtain event features of the event to be processed; and matching the extracted event features with at least one group of event features in the event types to which the events to be processed belong in a pre-established event feature library, and recommending at least one handling unit and a handling mode corresponding to the handling unit for the events to be processed according to the matching result, so that the problem of case accumulation caused by high difficulty in processing urban events is solved, the difficulty in processing urban events is reduced, and the efficiency of processing urban events is improved.
Example two
Fig. 2 is a flowchart of an event processing method according to a second embodiment of the present invention, which is further detailed in this embodiment based on the above embodiment, and optionally, the event processing method of this embodiment may further include: the matching relation among the event type, the event characteristics, the handling unit and the handling mode is established in advance and stored in the event characteristic library, and the handling unit and the handling mode are conveniently matched with the event to be processed.
As shown in fig. 2, the method specifically includes:
s210, establishing a matching relation among the event type, the event characteristics, the handling unit and the handling mode of the event, and correspondingly storing the event type, the event characteristics, the handling unit and the handling mode of the event in an event characteristic library according to the matching relation.
Illustratively, the establishing a matching relationship among the event type, the event characteristic, the handling unit and the handling manner of the event may include: and establishing a matching relation between a disposal unit and a unit function range, and establishing a matching relation between the event type, the event characteristic, the disposal unit and the disposal mode of the event according to the matching relation between the disposal unit and the unit function range.
Each disposal unit has a respective unit function, such as the function range of the police office including: preventing, suppressing and detecting illegal criminal activities, maintaining social security order, suppressing behaviors damaging the social security order, and the like. The scope of the environmental protection agency's functions includes: investigating and processing major environmental pollution accidents and ecological destruction events, coordinating environmental pollution disputes, environmental monitoring, and environmental protection administrative inspection.
According to the function scope of each processing unit and each processing unit, matching the event type, the event characteristics, the processing unit and the processing mode, for example, the event type in fig. 6 is a water area order problem, and the event characteristics are as follows: the incident place: public waters, behavior: travel activities which pollute water quality, such as camping, picnic and the like in public water areas, and the severity: casualty > -1 person. And as casualties exist and illegal behaviors can be involved, according to the function range of the disposal unit, the disposal unit matching the event type with the event characteristics is a public security bureau, and the disposal mode is to check the illegal behaviors according to law.
It should be noted that, the severity of the event is different, the matched treatment unit and the treatment mode are different, and the camping and picnic in the public water area are the same, if the severity is no casualties, the matched treatment unit is the environmental protection bureau, and the matched treatment mode is the construction of the reinforced warning indicator. If the severity degree relates to casualties, the event exceeds the function range of the environmental protection bureau, the matched disposal unit is the public security bureau, and the disposal mode is illegal act of law investigation.
The event type, the event characteristics, the handling unit and the handling mode are matched and then are correspondingly stored in the event characteristic library, so that the events to be processed are conveniently analyzed and matched, the handling unit and the handling mode can be quickly and accurately matched for the events to be processed, and the processing efficiency of the events to be processed is improved.
S220, receiving at least one event to be processed, and determining the event type of the event to be processed.
And S230, performing feature extraction on each event to be processed to obtain event features of the event to be processed.
S240, matching the extracted event features with at least one group of event features in the event types to which the events to be processed belong in a pre-established event feature library, and recommending at least one handling unit and a handling mode corresponding to the handling unit for the events to be processed according to the matching result.
According to the technical scheme of the embodiment, the matching relationship between the event type, the event characteristic, the handling unit and the handling mode is established in advance, the matched event type, the matched event characteristic, the matched handling unit and the matched handling mode are stored in the event characteristic library correspondingly, the event characteristic is extracted from the event to be processed, and the event characteristic is matched with the event type, the event characteristic, the matched handling unit and the matched handling mode in the event characteristic library, so that the handling unit and the handled handling mode can be matched for the event to be processed quickly and accurately, and the processing efficiency of the urban event is improved.
EXAMPLE III
Fig. 3 is a flowchart of an event processing method provided in the third embodiment of the present invention, which is further detailed in this embodiment based on the foregoing embodiment, and optionally, the event processing method of this embodiment may further include: receiving feedback information of a processing unit of the event to be processed, and adjusting the matching relation among the event type, the event characteristics and the processing unit according to the feedback information of the processing unit.
On the basis of the foregoing technical solution, optionally, the event processing method of this embodiment may further include: and receiving feedback information of a processing result of the event to be processed, and adjusting the matching relation between the event characteristic and the handling mode according to the feedback information of the processing result.
As shown in fig. 3, the method specifically includes:
s310, receiving at least one event to be processed, and determining the event type of the event to be processed.
And S320, performing feature extraction on each event to be processed to obtain the event features of the events to be processed.
S330, matching the extracted event features with at least one group of event features in the event types to which the events to be processed belong in a pre-established event feature library, and recommending at least one handling unit and a handling mode corresponding to the handling unit for the events to be processed according to the matching result.
S340, receiving feedback information of the treatment unit of the event to be processed, and adjusting the matching relation among the event type, the event characteristic and the treatment unit according to the feedback information of the treatment unit.
Illustratively, the events to be processed are handed over to the matched processing units for processing. The processing unit can feed back feedback information whether to accept the event, and if the information fed back by the processing unit is to accept the event to be processed, the matched processing unit has no error. If the handling information fed back by the handling unit is that the to-be-processed event is not accepted, the matched handling unit is unreasonable, and the handling unit can be matched with the to-be-processed event again. And submitting the event to be processed to the newly matched processing unit for processing, and if the newly matched processing unit accepts the event to be processed, the newly matched processing unit is reasonable. And adjusting the matching relation among the event type, the event characteristics and the handling unit, and replacing the handling unit of the event with the reconfigured handling unit.
Optionally, before the treatment units are re-matched, the reason that the original treatment unit does not accept the event to be processed is inquired, the treatment unit accepting the event is requested to be provided, and the matching relationship among the event type, the event characteristic and the treatment unit is adjusted according to the provided treatment unit suggestion.
According to the technical scheme, the matching relationship among the event type, the event characteristics and the disposal unit can be adjusted continuously, so that the matching relationship among the event type, the event characteristics and the disposal unit is more reasonable, the accuracy of recommending the disposal unit is improved continuously, and the processing efficiency of urban events is improved.
S350, receiving feedback information of the processing result of the event to be processed, and adjusting the matching relation between the event characteristic and the handling mode according to the feedback information of the processing result.
Optionally, when the event to be processed is handed over to the processing unit for processing, the processing method is provided to the processing unit together as a reference for the processing unit to process the event to be processed. After the processing unit finishes processing the event to be processed, receiving a processing result of the event to be processed fed back by the user, for example, if the processing result fed back by the user is that the processing unit has solved the event to be processed according to the recommended processing mode, it indicates that the recommended processing mode has no problem. And if the processing result fed back by the user is that the handling unit does not solve the event to be processed according to the recommended processing mode, the matched handling mode has problems, the problem reason is analyzed, and the handling mode is matched more reasonably according to the event characteristics.
The technical scheme has the advantages that the recommended disposal mode is more accurate through continuously calibrating the matching relation between the event characteristics and the disposal mode, the processing difficulty of the event is reduced, and a disposal unit can process the event to be processed in time, so that the processing efficiency and the processing quality of the event to be processed are improved. As shown in fig. 7, the general flow chart of an event processing method is that after receiving an event to be processed, the event to be processed is first qualitatively and quantitatively analyzed, the event type of the event to be processed is qualitatively analyzed and determined, the event characteristic of the event to be processed is quantitatively analyzed and determined, according to a pre-established event characteristic library, event characteristic matching is performed on the event to be processed according to the event type, a handling unit and a handling manner are matched according to a matching result, the event to be processed is reported according to the matched handling unit and the handling manner, the handling unit feeds back a matching result of the handling unit, positive feedback is to accept the event to be processed, it is proved that the matched handling unit is accurate, negative feedback is to not accept the event to be processed, it is proved that the matched handling unit is unreasonable, and the matching relationship between the handling unit and the event type and the event. And when the processing units are correctly matched, the processing units execute the processing mode to process the event to be processed, receive the processing result of the event to be processed, prove that the processing mode is reasonably matched if the processing result is positive feedback, namely the event to be processed is solved, prove that the matched processing mode is unreasonable if the processing result is negative feedback, namely the event to be processed is not solved, and readjust the matching relation between the event type, the event characteristics and the processing mode. According to the event processing method provided by the embodiment of the invention, the treatment unit and the treatment suggestion can be rapidly matched for the event to be processed according to the event type matching event characteristics of the event to be processed, and the matching relationship among the event type, the event characteristics, the treatment unit and the treatment mode can be continuously optimized through continuously feeding back the treatment unit matching result and the event treatment result, so that the matched treatment unit and the treatment mode are more accurate and reasonable.
According to the technical scheme of the embodiment of the invention, the matching relation among the event type, the event characteristic and the handling unit is adjusted according to the feedback information of the handling unit by receiving the feedback information of the handling unit of the event to be processed. And receiving feedback information of a processing result of the event to be processed, and adjusting the matching relation between the event characteristics and the handling mode according to the feedback information of the processing result. The matching relation between the event characteristics and the disposal unit and the disposal mode is continuously optimized, the disposal unit and the disposal mode matched with the event to be processed are more reasonable, the processing quality of the urban event is improved, and the processing efficiency of the urban event is further improved.
Example four
Fig. 4 is a structural diagram of an event processing apparatus according to a fourth embodiment of the present invention, where the apparatus includes: an event type determining module 410, an event feature extracting module 420, and a treatment unit and treatment method recommending module 430.
The event type determining module 410 is configured to receive at least one event to be processed, and determine an event type to which the event to be processed belongs; an event feature extraction module 420, configured to perform feature extraction on each event to be processed to obtain an event feature of the event to be processed; and a handling unit and handling manner recommending module 430, configured to match the extracted event features with at least one set of event features in an event type to which the event to be processed belongs in a pre-established event feature library, and recommend at least one handling unit and a handling manner corresponding to the handling unit for the event to be processed according to a matching result.
According to the technical scheme of the embodiment of the invention, the event type of the event to be processed is determined, the event characteristics of the event to be processed are extracted, and the extracted event characteristics of the event to be processed are matched with at least one group of event characteristics in the event types to which the event to be processed belongs in the pre-established event characteristic library according to the event type, so that the event characteristic matching process is simplified, and the event characteristic matching efficiency is improved. At least one disposal unit and a disposal mode corresponding to the disposal unit are matched for the event to be processed according to the matching result of the event characteristics, the problem of case accumulation caused by high difficulty in processing the urban event is solved, the difficulty in processing the urban event is reduced, and the effect of improving the processing efficiency of processing the urban event is realized
In the foregoing embodiment, the event processing apparatus further includes:
and the matching relation establishing module is used for establishing a matching relation among the event type, the event characteristics, the handling unit and the handling mode of the event, and correspondingly storing the event type, the event characteristics, the handling unit and the handling mode of the event in an event characteristic library according to the matching relation.
In the foregoing embodiment, the matching relationship establishing module includes:
and the unit and unit function scope matching unit is used for establishing a matching relationship between the unit and the unit function scope, and establishing a matching relationship between the event type, the event characteristic, the unit and the handling mode of the event according to the matching relationship between the unit and the unit function scope.
In the foregoing embodiment, the event processing apparatus further includes:
and the treatment unit feedback information receiving module is used for receiving the feedback information of the treatment unit of the event to be processed and adjusting the matching relation among the event type, the event characteristic and the treatment unit according to the feedback information of the treatment unit.
In the foregoing embodiment, the event processing apparatus further includes:
and the processing result feedback information receiving module is used for receiving the feedback information of the processing result of the event to be processed and adjusting the matching relation between the event characteristic and the handling mode according to the feedback information of the processing result.
In the above embodiment, the event feature extraction module 420 further includes:
and the quantitative analysis unit is used for carrying out quantitative analysis on each event to be processed and obtaining the event characteristics of the events to be processed according to the analysis result.
In the above embodiment, the event type determining module 410 further includes:
and the qualitative analysis unit is used for qualitatively analyzing the event to be processed and determining the event type of the event to be processed according to the analysis result.
The event device provided by the embodiment of the invention can execute the event method provided by any embodiment of the invention, and has corresponding functional modules and beneficial effects of the execution method.
Example 5
Fig. 5 is a schematic structural diagram of an apparatus according to embodiment 5 of the present invention, as shown in fig. 5, the apparatus includes a processor 510, a memory 520, an input device 530, and an output device 540; the number of the processors 510 in the device may be one or more, and one processor 510 is taken as an example in fig. 5; the processor 510, memory 520, input device 530 and output device 540 of the apparatus may be connected by a bus or other means, as exemplified by the bus connection in fig. 5.
The memory 520 is a computer-readable storage medium, and can be used for storing software programs, computer-executable programs, and modules, such as program instructions/modules corresponding to the event processing method in the embodiment of the present invention (for example, the event type determining module 410, the event feature extracting module 420, and the treatment unit and treatment method recommending module 430 in the event processing apparatus). The processor 510 executes various functional applications of the device and data processing by executing software programs, instructions, and modules stored in the memory 520, that is, implements the event processing method described above.
The memory 520 may mainly include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required for at least one function; the storage data area may store data created according to the use of the terminal, and the like. Further, the memory 520 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some examples, memory 520 may further include memory located remotely from processor 510, which may be connected to devices through a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The input device 530 may be used to receive input numeric or character information and generate key signal inputs related to user settings and function control of the apparatus. The output device 540 may include a display device such as a display screen.
EXAMPLE seven
An embodiment of the present invention further provides a storage medium containing computer-executable instructions, which when executed by a computer processor, perform a method for event processing, the method including:
receiving at least one event to be processed, and determining an event type to which the event to be processed belongs;
performing feature extraction on each event to be processed to obtain event features of the event to be processed;
matching the extracted event features with at least one group of event features in the event types to which the events to be processed belong in a pre-established event feature library, and recommending at least one handling unit and a handling mode corresponding to the handling unit for the events to be processed according to the matching result;
the event feature library stores matching relations among event types, event features, handling units and handling modes.
Of course, the storage medium provided by the embodiment of the present invention contains computer-executable instructions, and the computer-executable instructions are not limited to the method operations described above, and may also perform related operations in the event processing method provided by any embodiment of the present invention.
From the above description of the embodiments, it is obvious for those skilled in the art that the present invention can be implemented by software and necessary general hardware, and certainly, can also be implemented by hardware, but the former is a better embodiment in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which may be stored in a computer-readable storage medium, such as a floppy disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a FLASH Memory (FLASH), a hard disk or an optical disk of a computer, and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device) to execute the methods according to the embodiments of the present invention.
It should be noted that, in the embodiment of the event processing apparatus, the included units and modules are merely divided according to functional logic, but are not limited to the above division as long as the corresponding functions can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.
It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.
Claims (10)
1. An event processing method, comprising:
receiving at least one event to be processed, and determining an event type to which the event to be processed belongs;
performing feature extraction on each event to be processed to obtain event features of the event to be processed;
matching the extracted event features with at least one group of event features in the event types to which the events to be processed belong in a pre-established event feature library, and recommending at least one handling unit and a handling mode corresponding to the handling unit for the events to be processed according to the matching result;
the event feature library stores matching relations among event types, event features, handling units and handling modes.
2. The event processing method according to claim 1, further comprising:
establishing a matching relation among the event type, the event characteristics, the handling unit and the handling mode of the event, and correspondingly storing the event type, the event characteristics, the handling unit and the handling mode of the event in an event characteristic library according to the matching relation.
3. The event processing method according to claim 2, wherein the establishing of the matching relationship among the event type, the event feature, the handling unit and the handling manner of the event comprises: and establishing a matching relation between a disposal unit and a unit function range, and establishing a matching relation between the event type, the event characteristic, the disposal unit and the disposal mode of the event according to the matching relation between the disposal unit and the unit function range.
4. The event processing method according to claim 1, further comprising:
receiving feedback information of a processing unit of the event to be processed, and adjusting the matching relation among the event type, the event characteristics and the processing unit according to the feedback information of the processing unit.
5. The event processing method according to claim 1, further comprising:
and receiving feedback information of a processing result of the event to be processed, and adjusting the matching relation between the event characteristics and the handling mode according to the feedback information of the processing result.
6. The event processing method according to claim 1, wherein the performing feature extraction on each event to be processed to obtain the event feature of the event to be processed includes:
and carrying out quantitative analysis on each event to be processed, and obtaining the event characteristics of the event to be processed according to the analysis result.
7. The event processing method according to claim 1, wherein the determining the event type to which the event to be processed belongs comprises:
and qualitatively analyzing the event to be processed, and determining the event type of the event to be processed according to the analysis result.
8. An event processing apparatus, comprising:
the event type determining module is used for receiving at least one event to be processed and determining the event type of the event to be processed;
the event feature extraction module is used for extracting features of each event to be processed to obtain event features of the events to be processed;
the handling unit and handling mode recommending module is used for matching the extracted event features with at least one group of event features in an event type to which the event to be processed belongs in a pre-established event feature library, and recommending at least one handling unit and a handling mode corresponding to the handling unit for the event to be processed according to a matching result;
the time characteristic library stores matching relations among event types, event characteristics, treatment units and treatment modes.
9. An apparatus, characterized in that the apparatus comprises:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the event processing method of any of claims 1-7.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the event processing method according to any one of claims 1 to 7.
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