CN113435751A - Duty management method, device, equipment and storage medium - Google Patents

Duty management method, device, equipment and storage medium Download PDF

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CN113435751A
CN113435751A CN202110725889.XA CN202110725889A CN113435751A CN 113435751 A CN113435751 A CN 113435751A CN 202110725889 A CN202110725889 A CN 202110725889A CN 113435751 A CN113435751 A CN 113435751A
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duty
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郭文杰
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Softcom Smart Information Technology Co ltd
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Softcom Smart Information Technology Co ltd
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Abstract

The embodiment of the invention discloses a duty management method, a duty management device, duty management equipment and a storage medium. Wherein, the method comprises the following steps: determining an event type corresponding to the collected urban event; when the urban event is determined to be an emergency event according to the event type, determining a duty mode corresponding to the urban event as an emergency duty mode; and determining a duty list corresponding to the city event according to the emergency duty mode and the event type. The technical scheme provided by the embodiment of the invention improves the existing on-duty management method, and is beneficial to improving the working efficiency when facing city management and emergency events.

Description

Duty management method, device, equipment and storage medium
Technical Field
The embodiment of the invention relates to the technical field of computers, in particular to a duty management method, a duty management device, duty management equipment and a storage medium.
Background
In recent years, the development pace of urban modernization is accelerated by information-based construction. Meanwhile, the city management problem caused by the rapid expansion and development of the city becomes a social hotspot problem. In the face of city management and emergency, a duty management method is needed to meet the requirement of rapid city development.
The traditional city on-duty management method is based on manual scheduling through paper or form and the like, and relevant on-duty personnel are notified by manually calling and sending mails after the scheduling is finished.
At present, no better on-duty management method exists.
Disclosure of Invention
The embodiment of the invention provides a duty management method, a duty management device, duty management equipment and a storage medium, and improves the conventional duty management method.
In a first aspect, an embodiment of the present invention provides a duty management method, where the method includes:
determining an event type corresponding to the collected urban event;
when the urban event is determined to be an emergency event according to the event type, determining a duty mode corresponding to the urban event as an emergency duty mode;
and determining a duty table corresponding to the city event according to the emergency duty mode and the event type.
In a second aspect, an embodiment of the present invention provides an attendant management apparatus, where the apparatus includes:
the event type determining module is used for determining the event type corresponding to the collected urban event;
the duty mode determining module is used for determining a duty mode corresponding to the urban event as an emergency duty mode when the urban event is determined to be an emergency event according to the event type;
and the duty list determining module is used for determining a duty list corresponding to the city event according to the emergency duty mode and the event type.
In a third aspect, an embodiment of the present invention provides a computer device, where the computer device includes:
one or more processors;
storage means for storing one or more programs;
when the one or more programs are executed by the one or more processors, the one or more processors implement the duty management method according to any embodiment of the present invention.
In a fourth aspect, an embodiment of the present invention provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the duty management method according to any embodiment of the present invention.
The embodiment of the invention provides a duty management method, a duty management device, duty management equipment and a storage medium. The method comprises the steps of firstly determining an event type corresponding to an acquired urban event, then determining a duty mode corresponding to the urban event as an emergency duty mode when the urban event is determined to be an emergency event according to the event type, and finally determining a duty table corresponding to the urban event according to the emergency duty mode and the event type. According to the technical scheme, the existing duty management method is improved, and the working efficiency is improved when urban management and emergency events occur.
Drawings
Fig. 1 is a flowchart of a duty management method according to an embodiment of the present invention;
fig. 2 is a flowchart of a duty management method according to a second embodiment of the present invention;
fig. 3 is a schematic structural diagram of a duty management device according to a third embodiment of the present invention;
fig. 4 is a schematic structural diagram of a computer device according to a fourth embodiment of the present invention.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.
Example one
Fig. 1 is a flowchart of an on-duty management method according to an embodiment of the present invention, which is applicable to the case of on-duty management of a city event. The duty management method provided in this embodiment may be executed by the duty management apparatus provided in this embodiment of the present invention, and the apparatus may be implemented in a software and/or hardware manner and integrated in a computer device executing the method.
Referring to fig. 1, the method of the present embodiment includes, but is not limited to, the following steps:
and S110, determining the event type corresponding to the collected city event.
Herein, a city event may be understood as a public event occurring in a city, such as a road damage event, a vehicle illegal parking event, a garbage classification event, and the like. The event type may be understood as a type to which the urban event belongs, such as a natural disaster type, an accident disaster type, a public health event type, a social security event type, and the like.
The traditional city on-duty management method is based on manual scheduling through paper or form and the like, and relevant on-duty personnel are notified by manually calling and sending mails after the scheduling is finished. Based on this, in order to perform duty management better, the event type corresponding to the collected urban event needs to be determined, so as to determine whether the urban event is an emergency event according to the event type subsequently, thereby determining the corresponding duty mode. The manner of collecting the city event may be based on shooting by an image collection device, receiving through network query or broadcast, and the like, or may be other manners, which is not limited in the embodiment of the present invention.
And S120, when the city event is determined to be an emergency event according to the event type, determining the duty mode corresponding to the city event to be an emergency duty mode.
An emergency event may be understood to be an urban event that is in urgent need of treatment and reaction, such as a fire event. The emergency duty mode may be understood as a duty mode corresponding to the emergency event, and is mainly used for handling and managing the emergency event.
After the event type is determined, whether the urban event is an emergency event can be determined according to the event type, for example, if the event type corresponding to a certain urban event is an accident disaster type, the urban event is an emergency event. And if the city event is determined to be an emergency event, determining the duty mode corresponding to the city event as an emergency duty mode, so that subsequent related units and departments perform emergency work according to the emergency duty mode, and the work efficiency and time are saved.
And S130, determining a duty list corresponding to the city event according to the emergency duty mode and the event type.
The duty list can be understood as a table containing duty personnel, duty leaders, duty time and the contact between the duty personnel and the duty leaders, and the duty list can be used for clearly knowing the duties of each person.
After determining that the event type corresponding to the city event and the duty mode corresponding to the city event are emergency duty modes, according to the emergency duty modes and the event types, work arrangement and scheduling can be carried out on related duty personnel, and therefore a duty list corresponding to the city event is formed; the duty list of other city events consistent with the current emergency duty mode and event type can be inquired according to the emergency duty mode and event type, the duty list of other city events consistent with the current emergency duty mode and event type is referred, and the duty list of other city events is adaptively modified, so that the duty list corresponding to the current city event is determined, and corresponding duty management is performed subsequently.
According to the technical scheme provided by the embodiment, the event type corresponding to the collected urban event is determined firstly, then the duty mode corresponding to the urban event is determined as the emergency duty mode when the urban event is determined as the emergency event according to the event type, and finally the duty table corresponding to the urban event is determined according to the emergency duty mode and the event type. According to the technical scheme, the existing duty management method is improved, and the working efficiency is improved when urban management and emergency events occur.
In some embodiments, the method may further specifically include: when the urban event is determined to be a non-emergency event according to the event type, determining a duty mode corresponding to the urban event to be a common duty mode; and determining a common duty table corresponding to the city event according to the common duty mode and the event type.
Non-emergency events are understood to be urban events, for example, urban management events, which do not require immediate reaction. Non-emergency events are less critical than emergency events. The general duty mode can be understood as a duty mode corresponding to a non-emergency event, and is mainly used for handling and managing the non-emergency event.
Specifically, when determining that the urban event is a non-emergency event according to the event type, for example, a certain urban event is a garbage incorrect classification event of a certain cell, and the event type corresponding to the certain urban event is a public health event type, the urban event can be determined to be a non-emergency event according to the event type corresponding to the urban event, and then the duty mode corresponding to the urban event is determined to be a common duty mode. And determining a common duty list corresponding to the urban event according to the common duty mode and the event type, namely performing duty management according to the common duty list, for example, performing garbage classification reminding on workers in the community, performing garbage classification supervision on workers in a street corresponding to the community, and the like.
In the embodiment of the invention, when the urban event is determined to be a non-emergency event according to the event type, the duty mode corresponding to the urban event is determined to be the common duty mode, the common duty list corresponding to the urban event is determined according to the common duty mode and the event type, different duty lists are determined according to different urban events, duty management can be carried out on rows, and delay is avoided.
In some embodiments, the level of emergency events may be divided into multiple levels by urgency; correspondingly, when the urban event is determined to be an emergency event according to the event type, determining the duty mode corresponding to the urban event as an emergency duty mode may specifically include: and determining the duty mode corresponding to the urban event as the emergency duty mode of the corresponding grade according to the grade of the emergency event.
Specifically, the level of the emergency event may be divided into a plurality of levels according to the degree of emergency, for example, the emergency event may be divided into an early warning level and an alarm level, where the early warning level may be understood as the level of the emergency event which is foreseeable and can have a dangerous or dangerous result once triggered, and the early warning level may be divided into a first-level early warning (major), a second-level early warning (major) and a third-level early warning (general) according to the severity of the result possibly generated by the event; an alarm level is understood to be the level of an emergency event in which a dangerous or dangerous accident has occurred, and can be classified into a primary alarm (major), a secondary alarm (major) and a tertiary alarm (general) according to the severity of the consequences of the accident. Therefore, according to different grades of emergency events, the duty mode corresponding to the urban event is determined as the emergency duty mode of the corresponding grade, so that the emergency event can be processed more pertinently, and the danger and the injury are avoided. For example, according to different early warning levels of the emergency event, the duty mode corresponding to the city event is determined as the emergency duty mode of the corresponding early warning level.
In the embodiment of the invention, the more detailed emergency duty mode with the corresponding grade can be determined according to the grade of the emergency event, the accuracy and the timeliness of the emergency duty mode can be improved, and the rapid response deployment of the disposal of the urban event is realized.
In some embodiments, the determining a shift table corresponding to the city event according to the emergency shift mode and the event type may specifically include: inquiring a target duty list corresponding to the emergency duty mode and the event type from a duty list library; and determining the target value shift table as a shift table corresponding to the city event.
The target value shift table may be understood as a shift table corresponding to the emergency shift mode and the event type.
In the embodiment of the invention, the target shift table corresponding to the emergency shift mode and the event type is inquired from the shift table library, and the target shift table is determined as the shift table corresponding to the urban event, so that the requirement and the provision of advance deployment support for urban event disposal can be met, and the defect of temporary deployment is reduced. Meanwhile, dynamic adjustment can be supported, and the requirement of temporary deployment is met.
In some embodiments, the shift table library may be obtained by: generating a duty table corresponding to the duty mode according to the duty personnel information, the department information, the duty information and different duty modes; and classifying all duty lists according to event types corresponding to different city events, and summarizing all classified duty lists to obtain a duty list library.
Specifically, a duty table corresponding to the duty mode can be generated according to duty personnel information, department information, duty shift information and different duty modes, wherein the duty shift information can be maintained in advance, duty management is performed according to the duty condition, the duty management can be generally divided into white duty, middle duty and late duty, and dynamic time period adjustment can be performed on the duty condition according to the actual time dimension in the embodiment of the invention; the information of the on-duty personnel can be maintained continuously, so that the information can be used as the basis for on-duty management binding, and the on-duty personnel can comprise top-level organization managers, organization members and the like; the department information can be understood as information of all departments corresponding to the on-duty personnel in the on-duty list, and the on-duty personnel can be further managed. The duty management process mainly realizes the association of duty information, duty personnel information and duty mode to automatically generate a duty table for subsequent entry into a duty table library. The shift table may be created according to departments, personnel, etc. involved in the event handling protocol, in conjunction with the protocol content. Preferably, each emergency event and each non-emergency event has a corresponding emergency treatment protocol. After the duty table corresponding to the duty mode is generated, all the duty tables are classified according to the event types corresponding to different city events, all the classified duty tables are summarized to obtain a duty table library, and the target duty tables corresponding to the emergency duty mode and the event types can be conveniently inquired from the duty table library in the follow-up process.
In the embodiment of the invention, the duty table library is created in advance, so that the duty table can be conveniently and automatically matched subsequently according to the duty mode and the event type, the corresponding duty management is carried out on specific urban events, and the problems of unclear shift, crossed responsibility, repetition, unclear division and the like are avoided.
Example two
Fig. 2 is a flowchart of a duty management method according to a second embodiment of the present invention. The embodiment of the invention is optimized on the basis of the embodiment. Optionally, this embodiment explains in detail the process of determining the event type corresponding to the collected city event and determining the duty table corresponding to the city event.
Referring to fig. 2, the method of the present embodiment includes, but is not limited to, the following steps:
and S210, identifying the collected urban event to obtain the information of the urban event.
Since the manner of collecting the urban event may be based on shooting by an image collection device, query through a network, or receiving through broadcasting, etc., the collected urban event may be a picture, a large segment of text, or voice, etc., and the picture, the large segment of text, or the voice may include both required information and unnecessary information. Therefore, the effective information of the urban event can be obtained by identifying the collected urban event, and the specific identification method can be an artificial intelligence method, an image identification method, a voice identification method or the like, and the embodiment of the invention is not particularly limited.
S220, extracting keywords contained in the information of the city event.
After the information of the urban event is obtained, the specific keywords contained in the information of the urban event are extracted by a keyword extraction method, so that more concise effective information of the urban event can be further determined. The keyword extraction method may be TextRank or a supervised algorithm, and the like, which is not specifically limited in this embodiment of the present invention.
And S230, determining the event type corresponding to the city event according to the keyword.
After the keywords are obtained, the event type corresponding to the city event can be quickly determined according to the keywords.
Optionally, the determining, according to the keyword, an event type corresponding to the city event may specifically include: comparing the keywords with the pre-established event type library to obtain a comparison result; and determining the event type corresponding to the urban event according to the comparison result.
Specifically, the keyword is compared with a pre-established event type library to obtain a comparison result, that is: the keyword corresponds to which event type in the event type library. Therefore, according to the comparison result, the event type corresponding to the urban event can be determined.
In the embodiment of the invention, the keywords are obtained by the keyword extraction method, and are compared with the pre-established event type library, so that the event types can be correctly matched, and the handling mobility of the city facing daily management events is enhanced.
And S240, determining whether the urban event is an emergency event according to the event type.
If yes, executing S250-S260; if not, executing S270-S280.
And S250, determining the duty mode corresponding to the city event as an emergency duty mode.
And S260, determining a duty list corresponding to the city event according to the emergency duty mode and the event type.
And S270, determining the duty mode corresponding to the city event as a common duty mode.
And S280, determining a common duty list corresponding to the city event according to the common duty mode and the event type.
According to the technical scheme provided by the embodiment, firstly, collected urban events are identified to obtain information of the urban events, then keywords contained in the information of the urban events are extracted, then event types corresponding to the urban events are determined according to the keywords, and finally whether the urban events are emergency events or not is determined according to the event types; if not, the duty mode corresponding to the city event is determined to be a common duty mode, and a common duty list corresponding to the city event is determined according to the common duty mode and the event type.
EXAMPLE III
Fig. 3 is a schematic structural diagram of a duty management device according to a third embodiment of the present invention, as shown in fig. 3, the device may include:
an event type determining module 310, configured to determine an event type corresponding to the collected city event;
a duty mode determining module 320, configured to determine, when it is determined that the city event is an emergency event according to the event type, a duty mode corresponding to the city event as an emergency duty mode;
and the duty list determining module 330 is configured to determine a duty list corresponding to the city event according to the emergency duty mode and the event type.
According to the technical scheme provided by the embodiment, the event type corresponding to the collected urban event is determined firstly, then the duty mode corresponding to the urban event is determined as the emergency duty mode when the urban event is determined as the emergency event according to the event type, and finally the duty table corresponding to the urban event is determined according to the emergency duty mode and the event type. According to the technical scheme, the existing duty management method is improved, and the working efficiency is improved when urban management and emergency events occur.
Further, the event type determining module 310 may include: the information acquisition unit is used for identifying the collected urban events to obtain the information of the urban events; a keyword extraction unit configured to extract a keyword included in the information of the city event; and the type determining unit is used for determining the event type corresponding to the urban event according to the keyword.
Further, the type determining unit may be specifically configured to: comparing the keywords with the pre-established event type library to obtain a comparison result; and determining the event type corresponding to the urban event according to the comparison result.
Further, the duty management device may further include: the common mode determining module is used for determining a duty mode corresponding to the urban event as a common duty mode when the urban event is determined to be a non-emergency event according to the event type; and the ordinary duty list determining module is used for determining an ordinary duty list corresponding to the city event according to the ordinary duty mode and the event type.
Further, the grade of the emergency event is divided into a plurality of grades according to the emergency degree; correspondingly, the duty mode determining module 320 may be specifically configured to: and determining the duty mode corresponding to the urban event as the emergency duty mode of the corresponding grade according to the grade of the emergency event.
Further, the shift table determining module 330 may be specifically configured to: inquiring a target duty list corresponding to the emergency duty mode and the event type from a duty list library; and determining the target value shift table as a shift table corresponding to the city event.
Further, the duty table library is obtained by the following method: generating a duty table corresponding to the duty mode according to the duty personnel information, the department information, the duty information and different duty modes; and classifying all duty lists according to event types corresponding to different city events, and summarizing all classified duty lists to obtain a duty list library.
The duty management device provided by the embodiment can be applied to the duty management method provided by any embodiment, and has corresponding functions and beneficial effects.
Example four
Fig. 4 is a schematic structural diagram of a computer apparatus according to a fourth embodiment of the present invention, as shown in fig. 4, the computer apparatus includes a processor 410 and a storage device 420; the number of the processors 410 in the computer device may be one or more, and one processor 410 is taken as an example in fig. 4; the processor 410 and the storage 420 in the computer device may be connected by a bus or other means, as exemplified by the bus connection in fig. 4.
The storage device 420 is a computer-readable storage medium, and can be used to store software programs, computer-executable programs, and modules, such as the modules corresponding to the duty management method in the embodiment of the present invention (for example, the event type determining module 310, the duty mode determining module 320, and the duty table determining module 330 in the duty management device). The processor 410 executes various functional applications and data processing of the computer device by executing software programs, instructions and modules stored in the storage device 420, that is, implements the above-described duty management method.
The storage device 420 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to the use of the terminal, and the like. Further, the storage 420 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some examples, the storage 420 may further include memory located remotely from the processor 410, which may be connected to a computer device over a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The computer device provided by the embodiment can be used for executing the duty management method provided by any embodiment, and has corresponding functions and beneficial effects.
EXAMPLE five
An embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements a duty management method in any embodiment of the present invention, and the method specifically includes:
determining an event type corresponding to the collected urban event;
when the urban event is determined to be an emergency event according to the event type, determining a duty mode corresponding to the urban event as an emergency duty mode;
and determining a duty table corresponding to the city event according to the emergency duty mode and the event type.
Of course, the storage medium provided by the embodiment of the present invention contains computer-executable instructions, and the computer-executable instructions are not limited to the operations of the method described above, and may also perform related operations in the duty management method provided by any embodiment of the present invention.
From the above description of the embodiments, it is obvious for those skilled in the art that the present invention can be implemented by software and necessary general hardware, and certainly, can also be implemented by hardware, but the former is a better embodiment in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which can be stored in a computer-readable storage medium, such as a floppy disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a FLASH Memory (FLASH), a hard disk or an optical disk of a computer, and includes several instructions for enabling a computer device (which may be a personal computer, a server or a network device) to execute the methods according to the embodiments of the present invention.
It should be noted that, in the embodiment of the duty management apparatus, the units and modules included in the embodiment are only divided according to functional logic, but are not limited to the above division as long as the corresponding functions can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.
The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims (10)

1. A duty management method is characterized by comprising the following steps:
determining an event type corresponding to the collected urban event;
when the urban event is determined to be an emergency event according to the event type, determining a duty mode corresponding to the urban event as an emergency duty mode;
and determining a duty table corresponding to the city event according to the emergency duty mode and the event type.
2. The method of claim 1, wherein the determining the event type corresponding to the collected city event comprises:
identifying the collected urban event to obtain the information of the urban event;
extracting keywords contained in the information of the urban event;
and determining the event type corresponding to the urban event according to the keyword.
3. The method according to claim 2, wherein the determining the event type corresponding to the city event according to the keyword comprises:
comparing the keywords with the pre-established event type library to obtain a comparison result;
and determining the event type corresponding to the urban event according to the comparison result.
4. The method of claim 1, further comprising:
when the urban event is determined to be a non-emergency event according to the event type, determining a duty mode corresponding to the urban event to be a common duty mode;
and determining a common duty table corresponding to the city event according to the common duty mode and the event type.
5. The method of claim 1, wherein the level of the emergency event is divided into a plurality of levels according to the degree of emergency;
correspondingly, when the urban event is determined to be an emergency event according to the event type, determining the duty mode corresponding to the urban event as an emergency duty mode comprises the following steps:
and determining the duty mode corresponding to the urban event as the emergency duty mode of the corresponding grade according to the grade of the emergency event.
6. The method of claim 1, wherein determining a shift list corresponding to the city event according to the emergency shift mode and the event type comprises:
inquiring a target duty list corresponding to the emergency duty mode and the event type from a duty list library;
and determining the target value shift table as a shift table corresponding to the city event.
7. The method of claim 6, wherein the store of value lists is obtained by:
generating a duty table corresponding to the duty mode according to the duty personnel information, the department information, the duty information and different duty modes;
and classifying all duty lists according to event types corresponding to different city events, and summarizing all classified duty lists to obtain a duty list library.
8. An on-duty management device, comprising:
the event type determining module is used for determining the event type corresponding to the collected urban event;
the duty mode determining module is used for determining a duty mode corresponding to the urban event as an emergency duty mode when the urban event is determined to be an emergency event according to the event type;
and the duty list determining module is used for determining a duty list corresponding to the city event according to the emergency duty mode and the event type.
9. A computer device, characterized in that the computer device comprises:
one or more processors;
storage means for storing one or more programs;
when executed by the one or more processors, cause the one or more processors to implement the method of any one of claims 1-7.
10. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the method according to any one of claims 1-7.
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Application publication date: 20210924