CN107146012A - Risk case processing method and system - Google Patents
Risk case processing method and system Download PDFInfo
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- CN107146012A CN107146012A CN201710293772.2A CN201710293772A CN107146012A CN 107146012 A CN107146012 A CN 107146012A CN 201710293772 A CN201710293772 A CN 201710293772A CN 107146012 A CN107146012 A CN 107146012A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0635—Risk analysis of enterprise or organisation activities
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/01—Social networking
Abstract
This application provides a kind of risk case processing method and system, this method includes：Receive the event request that event initiator is sent；The event information entrained by event request is read, event information includes forensic information and attribute information；Attribute information is parsed to determine attributive character, attributive character includes multiple event attribute words；Search whether there is the event category consistent with attributive character in preset event storehouse, if so, the corresponding event of event request then is defined as into risk case；Corresponding relation based on default event category and treatment people, determines corresponding treatment people, and event information is sent into corresponding treatment people；The handling suggestion of reception processing personnel feedback.The processing of risk case can be made effective much sooner by the above method.
Description
Technical field
This disclosure relates to communication technique field, more particularly to a kind of risk case processing method and system.
Background technology
At present, after company's occurrence risk event, the processing for risk case needs to send up to the higher level for approval layer by layer, during influence processing
Effect, loses time, causes the inefficiency of event handling significantly.
Meanwhile, different according to the property of event after above-mentioned event occurs, related treatment people also can be different, processing
Flow mechanism just have difference, after risk case generation, general is difficult the treatment people for just finding when shorter correlation；
Solved because the solution of risk case generally requires multiple departmental staff's collaborations, and each establishment officer's Administrative Area point
Dissipate, it is difficult to which the short time assembles treatment people.
Above-mentioned deficiency easilys lead to the optimization process opportunity of missed event, even results in the further deterioration of event, shadow
The business income and customer experience of the company of sound.
The content of the invention
In view of drawbacks described above of the prior art or deficiency, it is an object of the invention to provide a kind of risk case processing side
Method and system, with solve in the prior art risk event handler procedure complexity, poor validity, poor real the problem of.
In a first aspect, the present invention provides a kind of risk case processing method, including：
Receive the event request that event initiator is sent；
The event information entrained by the event request is read, the event information includes forensic information and attribute information；
According to multiple preset attribute classifications, the attribute information is parsed to determine attributive character, wherein the category
Property feature include multiple event attribute words, multiple event attribute words and multiple preset attribute classifications are corresponded, wherein each pre-
If attribute classification is to that should have preset attribute vocabulary；
Search whether there is the event category consistent with the attributive character in preset event storehouse, if so, then will be described
The corresponding event of event request is defined as risk case, if it is not, then will be unable to determine that the result of risk case feeds back to event hair
Play people, wherein preset event storehouse includes multiple event categories, each event category include multiple attribute words and multiple attribute words with
Multiple attribute classifications are corresponded, and each attribute word is the word in corresponding preset attribute vocabulary；
Corresponding relation based on event category set in advance and treatment people, determines the corresponding processing of the risk case
Personnel, corresponding treatment people is sent to by the event information；
The handling suggestion of reception processing personnel feedback.
Second aspect, the present invention provides a kind of risk case processing system, including：
Event receiving module, the risk case request for receiving event initiator transmission；
Event read module, for reading the event information entrained by the event request, the event information includes taking
Demonstrate,prove information and attribute information；
Attribute parsing module, for according to multiple preset attribute classifications, being parsed to the attribute information with determine category
Property feature, wherein the attributive character includes multiple event attribute words, multiple event attribute words and multiple preset attribute classifications one
One correspondence, and each preset attribute classification is to that should have preset attribute vocabulary；
Risk case determining module, for searching whether there is the thing consistent with the attributive character in preset event storehouse
Part classification, if so, the corresponding event of the event request then is defined as into risk case and searching modul is triggered, wherein preset thing
Part storehouse includes multiple event categories, and each event category includes multiple attribute words and multiple attribute words and multiple preset attribute classifications
Correspond, each attribute word is the word in corresponding preset attribute vocabulary；
The searching modul, for the corresponding relation according to event category and treatment people, searches the risk case pair
The treatment people answered；
Event sending module, for the event information of the risk case to be sent to corresponding treatment people；And
As a result receiving module, the handling suggestion fed back for reception processing personnel, and the handling suggestion is sent to thing
Part promoter.
The third aspect, the present invention provides a kind of equipment, including one or more processors and memory, wherein memory bag
Containing the instruction that can be performed by the one or more processors with cause the one or more processors perform according to each reality of the invention
The risk case processing method of example offer is provided.
Fourth aspect, the present invention also provides a kind of computer-readable recording medium for the computer program that is stored with, the calculating
Machine program makes computer perform the risk case processing method provided according to various embodiments of the present invention.
The beneficial effects of the present invention are after the event request that event initiator is sent is received, judge event request
Whether corresponding event is risk case, it is determined that determining that the corresponding event of event request is risk case, root during event category
The corresponding treatment people of risk case is found according to default event category and the corresponding relation for the treatment of people, treatment people is obtained
Event information and in time feedback processing opinion, greatly improve the treatment effeciency to risk case so that risk case is obtained
It is timely to solve, reduce and even avoid the malicious influences that risk case is brought, overcome lookup treatment people difficulty, imitate ring upon ring
The problem of rate is low.
Brief description of the drawings
By reading the detailed description made to non-limiting example made with reference to the following drawings, the application's is other
Feature, objects and advantages will become more apparent upon：
The schematic flow sheet for the risk case processing method that Fig. 1 provides for one embodiment of the invention；
The schematic flow sheet for the risk case processing method that Fig. 2 provides for another embodiment of the present invention；
The structural representation for the risk case processing system that Fig. 3 provides for one embodiment of the invention；
The structural representation for the risk case processing method that Fig. 4 provides for another embodiment of the present invention；
A kind of structural representation for equipment that Fig. 5 provides for one embodiment of the invention.
Embodiment
The application is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining related invention, rather than the restriction to the invention.It also should be noted that, in order to
It is easy to illustrate only the part related to invention in description, accompanying drawing.
It should be noted that in the case where not conflicting, the feature in embodiment and embodiment in the application can phase
Mutually combination.Describe the application in detail below with reference to the accompanying drawings and in conjunction with the embodiments.
The risk case processing method that the understanding present invention preferably is provided, the risk case processing side provided the present invention
The application environment of method does an introduction, and the terminal that event initiator provides event request is the first client, treatment people place
Processing event terminal be the second client, the first client, the second client can be communicated by network with server end.
For example, the first client is terminal (such as mobile phone, tablet personal computer, notebook computer, the desktop computer installed in event initiator
Deng) on have communication function application terminal (such as Feng Sheng, wechat, QQ), the second client be installed in treatment people end
Holding has the application terminal of communication function (such as Feng Sheng, micro- on (such as mobile phone, tablet personal computer, notebook computer, desktop computer)
Letter, QQ etc.).Event request is reported to server end, server end examination ＆ verification judgement event by event initiator through the first client
Whether be risk case, corresponding treatment people is found in the case where determining risk case if asking corresponding event, will
Event information is sent to treatment people (i.e. the second client), and treatment people discusses to obtain handling suggestion in the second client, and on
Server end is offered, server end feeds back to handling suggestion the first client corresponding to event initiator.
Fig. 1 shows the schematic flow sheet for the risk case processing method that one embodiment of the invention is provided.Such as Fig. 1 institutes
Show, this method includes at least including step S101 to step S106.
Step S101：Receive the event request that event initiator is sent.In this step, event initiator is received through first
The event request that client is reported, the event request of reception typically can be in the form of event table, document, audio or video
It is existing, but not limited to this.
Step S102：The event information entrained by event request is read, event information includes forensic information and attribute information.
Specifically, event initiator sends event request to server end, the event request carries event information, event letter
Breath includes forensic information and attribute information.The event request that received server-side is reported, and read taking of being carried in event request
Demonstrate,prove information and attribute information.Forensic information at least includes：Event origin (adjust by media discovery, reports, mission dispatching, collection
Look into etc.), the first finder, the incident time, spot；Attribute information comprises at least event header, event and sketched, can be with
Including urgency level, demand purpose and requirement etc..
Step S103：According to multiple preset attribute classifications, attribute information is parsed to determine attributive character, wherein belonging to
Property feature include multiple event attribute words, multiple event attribute words and multiple preset attribute classifications are corresponded, and each default
Attribute classification is to that should have preset attribute vocabulary.
Server end is previously stored with multiple preset attribute classifications and default category corresponding with each preset attribute classification
Property vocabulary, multiple preset attribute classifications are arranged by pre-set priority in the application, and multiple preset attribute classifications preferably include to be in
Department's classification of first class catalogue and the event type in second-level directory, the corresponding default category of department's classification in first class catalogue
Property vocabulary include department I, department II, department III ..., the corresponding preset attribute vocabulary bag of event type in second-level directory
Media event, people's money event, administrative penalty, criminal offense, security incident, information security and specific question etc. are included, at each
In first class catalogue department's classification to that should have multiple event types in second-level directory, and multiple portions in first class catalogue
The not corresponding event type in second-level directory of class can be different, and for example the corresponding event type of department I includes media thing
Part, people's money event, administrative penalty, the corresponding event type of department II include media event, people's money event, criminal offense, safety
Accident.
Further, according to the multiple preset attribute classifications arranged by pre-set priority, attribute information is solved step by step
Analysis is to determine multiple event attribute words, and multiple event attribute words press pre-set priority arrangement form attributive character.For example, receiving
The event request reported, reads the event information entrained by event request, according to department's classification in first class catalogue, in two
Level catalogue event type the attribute information in event information is parsed step by step, successively determine outgoing event belonging to department with
Event type, forms attributive character.
Step S104：The event category consistent with attributive character is searched in preset event storehouse, if can determine event class
Not, then the corresponding event of event request is defined as risk case, if it is not, then will be unable to determine that the result of risk case is sent to
Event initiator, wherein preset event storehouse include multiple event categories, and each event category includes multiple attribute words and multiple category
Property word and multiple preset attribute classifications correspond, each attribute word is the word in corresponding preset attribute vocabulary.
Server end is previously stored with preset event storehouse, and preset event storehouse includes multiple event categories, each event category
Including multiple attribute words, (multiple attribute words are corresponded with multiple preset attribute classifications, i.e., multiple attribute words press pre-set priority
Not Pai Lie), each attribute word be affiliated preset attribute classification corresponding to preset attribute vocabulary in word.
Further, the event category consistent with attributive character is searched in preset event storehouse includes：According to by default excellent
Multiple preset attribute classifications of first level arrangement, what the multiple attribute words for successively being included event category were included with attributive character
Multiple event attribute words are matched one by one.If finding the event category consistent with attributive character in preset event storehouse, by thing
Part asks corresponding event to be defined as risk case, if risk case can not be determined, further comprises：Generation can not determine wind
The text reason of dangerous event, while the result that will be unable to determination risk case feeds back to event initiator, will be unable to determine
The text reason of risk case feeds back to event initiator.
Step S105：Corresponding relation based on event category set in advance and treatment people, determines risk case correspondence
Treatment people, event information is sent to corresponding treatment people.
Server end is stored with the corresponding relation of event category set in advance and treatment people, by determining event class
Not, it is risk case to determine the corresponding event of event request, finds the corresponding treatment people of risk case, event information is sent out
Give corresponding treatment people (i.e. corresponding second client for the treatment of people).
Further, event information is sent into corresponding treatment people includes：By corresponding to the processing people of risk case
Member is set up to form instant messaging group with event initiator, and event information is sent to instant messaging group.
The corresponding treatment people of risk case can be one or more treatment peoples, and each treatment people is answered by respective
Talked the matter over terminal (such as Feng Sheng, wechat, QQ), handling suggestion can be obtained, for example, the corresponding treatment people of risk case is
Multiple treatment peoples, the application terminal used is wechat, and event handling wechat group, simultaneous events can be set up by application terminal
The application terminal that promoter uses also is wechat, and event initiator can draw in event handling wechat group, and event initiator can be with
The processing progress of the risk case is understood in real time and obtains handling suggestion in time.
Step S106：The handling suggestion of reception processing personnel feedback.
The handling suggestion that received server-side treatment people comes through the second client feedback.
If event initiator is in instant messaging group, handling suggestion can be obtained in time in instant messaging group.This
Outside, handling suggestion is sent to corresponding first client of event initiator by server end, and event initiator could be aware that the thing
The handling suggestion of part.
Further, the risk case processing method also includes：, will after the handling suggestion that reception processing personnel feed back
Event information collects to form case report and store with handling suggestion, the retrieval and inquisition after being easy to, reference for reference.
In one embodiment, as shown in Fig. 2 risk case processing method also includes：
Step S201：It is determined that after the corresponding treatment people of risk case, by event initiator, event information and right
The treatment people association answered is set, and generates event prompting message.
Server end is it is determined that after the corresponding treatment people of risk case, by event initiator, event information and right
The treatment people association answered is set, and generates event prompting message, the event prompting message can be to press instruction, and this presses instruction
For urging, reminding treatment people to handle relevant risk event as early as possible.
Step S202：Acquisition sends event information to the timing node of alignment processing personnel.
Server end is defined as timing node in the time that event information is sent to treatment people the second client of correspondence,
Timing is with monitor event treatment progress since the timing node.
Step S203：Whether monitoring receives the processing for the treatment of people feedback since in the preset duration threshold value timing node
Opinion, if it is not, then sending event prompting message to corresponding treatment people.
Whether server side to monitor receives the processing for the treatment of people feedback since in the preset duration threshold value timing node
Opinion, if it is not, sending event prompting message to corresponding second client for the treatment of people.
In one embodiment, as shown in Figure 3 there is provided a kind of risk case processing system, the system includes：
Event receiving module 301, the risk case request for receiving event initiator transmission；
Event read module 302, for reading the event information entrained by event request, event information includes forensic information
And attribute information；
Attribute parsing module 303, for according to multiple preset attribute classifications, being parsed to determine attribute to attribute information
Feature, wherein attributive character include multiple event attribute words, and multiple event attribute words are corresponded with multiple preset attribute classifications,
And each preset attribute classification is to that should have preset attribute vocabulary；
Risk case determining module 304, for searching the event category consistent with attributive character in preset event storehouse, if
Event category is determined, then the corresponding event of event request is defined as risk case and triggers searching modul, wherein preset thing
Part storehouse includes multiple event categories, and each event category includes multiple attribute words and multiple attribute words and multiple preset attribute classifications
Correspond, each attribute word is the word in corresponding preset attribute vocabulary；
Searching modul 305, for the corresponding relation according to event category and treatment people, searches the corresponding place of risk case
Reason personnel；
Event sending module 306, the event information for risk case is sent to corresponding treatment people；And
As a result receiving module 307, the handling suggestion fed back for reception processing personnel.
Further, the risk case processing system also includes：Instant messaging module, for being searched in response to searching modul
To corresponding treatment people, event initiator and treatment people are set up to form instant messaging group；
The event information of risk case, which is sent to corresponding treatment people, to be included：The event information of risk case is sent
To the instant messaging group where treatment people.Event initiator can understand the progress of discussion in real time by instant messaging group
And handling suggestion.
Further, multiple preset attribute classifications are arranged by pre-set priority, and the event category in preset event storehouse is wrapped
The multiple attribute words included are arranged by pre-set priority, and multiple event attribute words in attributive character are arranged by the pre-set priority
Row；
Risk case determining module includes matching module, for the multiple preset attribute classes arranged according to pre-set priority
Not, the multiple attribute words step by step included event category are matched one by one with multiple event attribute words that attributive character is included.
The risk case processing system provided by the embodiment, whether the event corresponding to judgement event request in time
For risk case, however, it is determined that the event corresponding to event request is risk case, search corresponding treatment people and obtain in time
Treatment people feedack.
Further, risk case processing system also includes：Text generation module 308, risk can not be determined for responding
During event, generation can not determine the text reason of risk case and be sent to event initiator.In event not in the case of,
It will be unable to determine that the text reason of risk case is sent to event initiator, so that event initiator determines failure according to event
Reason creates new event table, document, audio or video (being not limited to this), to report new event request.
Further, the risk case processing system also includes：Information integration module, for by the event information with it is right
The handling suggestion answered merges into a case report；And
Memory module, for storing the case report, convenient search inquiry, to use for reference reference.
In one embodiment, as shown in figure 4, risk case processing system also includes：
Reminder events generation module 401, for the association of event initiator, event information and corresponding treatment people to be set
Put, generate event prompting message；
Reminder events sending module 402, for event prompting message to be sent into corresponding treatment people；
Time-obtaining module 403, sends to the timing node of alignment processing personnel for obtaining event information；
Whether Schedule monitoring module 404, processing people is received since in the preset duration threshold value timing node for monitoring
The handling suggestion of member's feedback, if it is not, then triggering reminder events sending module 402, for urging, reminding treatment people to handle as early as possible
Relevant risk event.
A kind of structural representation for equipment that Fig. 5 provides for one embodiment of the invention.
As shown in figure 5, as on the other hand, present invention also offers a kind of equipment 500, including one or more centres
Unit (CPU) 501 is managed, it can add according to the program being stored in read-only storage (ROM) 502 or from storage part 508
The program that is downloaded in random access storage device (RAM) 503 and perform various appropriate actions and processing.In RAM503, also deposit
Contain equipment 500 and operate required various programs and data.CPU501, ROM502 and RAM503 pass through the phase each other of bus 504
Even.Input/output (I/O) interface 505 is also connected to bus 504.
I/O interfaces 505 are connected to lower component：Importation 506 including keyboard, mouse etc.；Penetrated including such as negative electrode
The output par, c 507 of spool (CRT), liquid crystal display (LCD) etc. and loudspeaker etc.；Storage part 508 including hard disk etc.；
And the communications portion 505 of the NIC including LAN card, modem etc..Communications portion 505 via such as because
The network of spy's net performs communication process.Driver 510 is also according to needing to be connected to I/O interfaces 505.Detachable media 511, such as
Disk, CD, magneto-optic disk, semiconductor memory etc., are arranged on driver 510, in order to read from it as needed
Computer program be mounted into as needed storage part 508.
Especially, in accordance with an embodiment of the present disclosure, the risk case processing method of any of the above-described embodiment description can be by
It is embodied as computer software programs.For example, embodiment of the disclosure includes a kind of computer program product, it includes visibly wrapping
Containing computer program on a machine-readable medium, the computer program includes the program generation for being used for performing barrage loading method
Code.In such embodiments, the computer program can be downloaded and installed by communications portion 505 from network, and/or
It is mounted from detachable media 511.
Flow chart and block diagram in accompanying drawing, it is illustrated that according to the system of various embodiments of the invention, method and computer journey
Architectural framework in the cards, function and the operation of sequence product.At this point, each square frame in flow chart or block diagram can generation
The part of one module of table, program segment or code, the part of the module, program segment or code is used comprising one or more
In the executable instruction for realizing defined logic function.It should also be noted that in some realizations as replacement, being marked in square frame
The function of note can also be with different from the order marked in accompanying drawing generation.For example, two square frames succeedingly represented are actually
It can perform substantially in parallel, they can also be performed in the opposite order sometimes, depending on this is according to involved function.Also
It is noted that the combination of each square frame in block diagram and/or flow chart and the square frame in block diagram and/or flow chart, Ke Yitong
Function as defined in performing or the special hardware based system of operation is crossed to realize, or can be by specialized hardware with calculating
The combination of machine instruction is realized.
Being described in unit or module involved in the embodiment of the present application can be realized by way of software, can also
Realized by way of hardware.Described unit or module can also be set within a processor, for example, each unit can
With the software program being provided in computer or intelligent movable equipment or the hardware unit being separately configured.Wherein, this
The title of a little units or module does not constitute the restriction to the unit or module in itself under certain conditions.
As another aspect, present invention also provides a kind of computer-readable recording medium, the computer-readable storage medium
Matter can be the computer-readable recording medium included in the equipment of above-described embodiment；Can also be individualism, it is unassembled
Enter the computer-readable recording medium in equipment.Computer-readable recording medium storage has one or more than one program, should
Program is used for performing the risk case processing method for being described in the application by one or more than one processor.
Above description is only the preferred embodiment of the application and the explanation to institute's application technology principle.People in the art
Member should be appreciated that invention scope involved in the application, however it is not limited to the technology of the particular combination of above-mentioned technical characteristic
Scheme, while should also cover in the case where not departing from inventive concept, is carried out any by above-mentioned technical characteristic or its equivalent feature
Other technical schemes formed by combination.Such as features described above has similar functions with (but not limited to) disclosed herein
Technical characteristic carries out technical scheme formed by replacement mutually.
Claims (17)
1. a kind of risk case processing method, it is characterised in that including：
Receive the event request that event initiator is sent；
The event information entrained by the event request is read, the event information includes forensic information and attribute information；
According to multiple preset attribute classifications, the attribute information is parsed to determine attributive character, wherein the attribute is special
Levy comprising multiple event attribute words, multiple event attribute words are corresponded with multiple preset attribute classifications, and each preset attribute
Classification is to that should have preset attribute vocabulary；
Search whether there is the event category consistent with the attributive character in preset event storehouse, if so, then by the event
Corresponding event is asked to be defined as risk case, if it is not, then will be unable to determine that the result of risk case feeds back to event initiator,
Wherein preset event storehouse includes multiple event categories, and each event category includes multiple attribute words and multiple attribute words and multiple category
Property classification correspond, each attribute word is the word in corresponding preset attribute vocabulary；
Corresponding relation based on event category set in advance and treatment people, determines the corresponding processing people of the risk case
Member, corresponding treatment people is sent to by the event information；
The handling suggestion of reception processing personnel feedback.
2. risk case processing method according to claim 1, it is characterised in that
Multiple preset attribute classifications are arranged by pre-set priority, corresponding to the preset attribute vocabulary of multiple preset attribute classifications
Arranged by the pre-set priority；
It is described that the attribute information is parsed to determine that attributive character includes：
According to the multiple preset attribute classifications arranged by pre-set priority, attribute information is parsed step by step to determine multiple things
Part attribute word, the multiple event attribute word presses the pre-set priority arrangement form attributive character.
3. risk case processing method according to claim 2, it is characterised in that
Multiple attribute words included by each event category are arranged by the pre-set priority；
The lookup event category consistent with the attributive character in preset event storehouse includes：
According to the multiple preset attribute classifications arranged by pre-set priority, the multiple attribute words for successively being included event category with
Multiple event attribute words that attributive character is included are matched one by one.
4. risk case processing method according to claim 1, it is characterised in that described to be sent to the event information
Corresponding treatment people includes：
It will set up to form instant messaging group corresponding to the treatment people of the risk case and the event initiator, will be described
Event information is sent to the instant messaging group.
5. risk case processing method according to claim 1, it is characterised in that after it can not determine risk case,
Also include：Generation can not determine the text reason of risk case；
While the result that will be unable to determination risk case feeds back to event initiator, risk thing can not be determined by described
The text reason of part feeds back to event initiator.
6. risk case processing method according to claim 1, it is characterised in that methods described also includes：
It is determined that after the corresponding treatment people of the risk case, by the event initiator, the event information and right
The treatment people association answered is set, and generates event prompting message.
7. risk case processing method according to claim 6, it is characterised in that methods described also includes：
Acquisition sends the event information to the timing node of alignment processing personnel；
Whether monitoring receives the handling suggestion for the treatment of people feedback since in the preset duration threshold value the timing node, if
It is no, then send event prompting message to corresponding treatment people.
8. risk case processing method according to claim 1, it is characterised in that methods described also includes：
After the handling suggestion that reception processing personnel feed back, the event information and the handling suggestion are collected to form case
Report and store.
9. a kind of risk case processing system, it is characterised in that including：
Event receiving module, the risk case request for receiving event initiator transmission；
Event read module, for reading the event information entrained by the event request, the event information, which includes evidence obtaining, to be believed
Breath and attribute information；
Attribute parsing module, for according to multiple preset attribute classifications, being parsed to the attribute information to determine that attribute is special
Levy, wherein the attributive character includes multiple event attribute words, a pair of multiple event attribute words and multiple preset attribute classifications 1
Should, and each preset attribute classification is to that should have preset attribute vocabulary；
Risk case determining module, for searching whether there is the event class consistent with the attributive character in preset event storehouse
Not, if so, the corresponding event of the event request then is defined as into risk case and searching modul is triggered, wherein preset event storehouse
Comprising multiple event categories, each event category include multiple attribute words and multiple attribute words with multiple preset attribute classifications one by one
Correspondence, each attribute word is the word in corresponding preset attribute vocabulary；
The searching modul, for the corresponding relation according to event category and treatment people, searches the risk case corresponding
Treatment people；
Event sending module, for the event information of the risk case to be sent to corresponding treatment people；And
As a result receiving module, the handling suggestion fed back for reception processing personnel.
10. risk case processing system according to claim 9, it is characterised in that
The system also includes：Instant messaging module, will for finding corresponding treatment people in response to the searching modul
The event initiator is set up to form instant messaging group with the treatment people；
The event information by the risk case, which is sent to corresponding treatment people, to be included：By the event of the risk case
Information is sent to the instant messaging group where the treatment people.
11. risk case processing system according to claim 9, it is characterised in that
The multiple preset attribute classification is arranged by pre-set priority, and multiple attribute words included by each event category are pressed
Multiple event attribute words in the pre-set priority arrangement, the attributive character are arranged by the pre-set priority；
The risk case determining module includes matching module, for the multiple preset attribute classes arranged according to pre-set priority
Not, the multiple attribute words successively included event category are matched one by one with multiple event attribute words that attributive character is included.
12. risk case processing system according to claim 9, it is characterised in that the system also includes：
Text generation module, when can not determine risk case for responding, generation can not determine the text reason of risk case simultaneously
It is sent to event initiator.
13. risk case processing system according to claim 9, it is characterised in that also include：
Reminder events generation module, for the event initiator, the event information and corresponding treatment people to be associated
Set, generate event prompting message；
Reminder events sending module, for event prompting message to be sent into corresponding treatment people.
14. risk case processing system according to claim 13, it is characterised in that also include：
Time-obtaining module, sends to the timing node of alignment processing personnel for obtaining the event information；
Schedule monitoring module, for monitoring, whether to receive treatment people since in the preset duration threshold value the timing node anti-
The handling suggestion of feedback, if it is not, then triggering the reminder events sending module.
15. risk case processing system according to claim 9, it is characterised in that also include：
Information integration module, for the event information to be merged into a case report with corresponding handling suggestion；And
Memory module, for storing the case report.
16. a kind of equipment, it is characterised in that the equipment includes：
One or more processors；
Memory, for storing one or more programs,
When one or more of programs are by one or more of computing devices so that one or more of processors
Perform the method as any one of claim 1-8.
17. a kind of computer-readable recording medium for the computer program that is stored with, it is characterised in that the program is executed by processor
Methods of the Shi Shixian as any one of claim 1-8.
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