CN111598471A - Method and system for realizing rapid event handling and event distribution based on one screen and three screens - Google Patents
Method and system for realizing rapid event handling and event distribution based on one screen and three screens Download PDFInfo
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Abstract
The invention provides a method for realizing rapid event handling and event distribution based on one screen and three screens, which comprises the following steps: s1, establishing a item list library; and S2, performing event fast acceptance and event distribution by adopting multi-screen linkage. The invention also provides a system for realizing rapid event handling and event distribution based on one screen and three screens. The invention has the beneficial effects that: based on a multi-screen linkage technology, the event is rapidly accepted and allocated.
Description
Technical Field
The invention relates to a multi-screen linkage system, in particular to a method and a system for realizing rapid event acceptance and event allocation based on one screen and three screens.
Background
At present, hot lines such as 12319, 12345 and the like are opened in all cities, the requirements of city managers and citizens are accepted, more and more citizens develop a habit of '12345 and having a tendency to find governments', and 12345 platforms in all regions are more and more popular with common people. However, as the types and the number of events received by the hotline of each city become more and more, how to quickly and accurately position the event handling department and reduce the misdispatch rate becomes a focus of attention of a plurality of software manufacturers and service governing departments.
Disclosure of Invention
In order to solve the problems in the prior art, the invention provides a method and a system for realizing rapid event acceptance and event distribution based on one screen and three screens.
The invention provides a method for realizing rapid event handling and event distribution based on one screen and three screens, which comprises the following steps:
s1, establishing a item list library;
and S2, performing event fast acceptance and event distribution by adopting multi-screen linkage.
As a further improvement of the present invention, step S2 includes the following sub-steps:
s21, inputting appeal content and appeal addresses through the acceptance screen;
s22, displaying drop points and peripheral resource information of the items and construction project information on the map by the map screen according to the recorded appeal content and appeal address, and displaying the transaction flow of the items corresponding to the appeal content, the content of the corresponding item list, the transaction conditions of the items in history and recommended transaction departments by the knowledge screen according to the recorded appeal content;
s23, calling a camera through a map screen or viewing the camera on a construction map layer according to the appeal content;
and S24, distributing the items according to the information displayed by the multi-screen linkage.
As a further improvement of the present invention, in step S22, the jurisdiction is graphically displayed through a map screen.
As a further improvement of the present invention, in step S23, a recommended allocation plan or automatic allocation is provided for the wholesaler based on the event responsibility list, the clustering algorithm, the historical dispatch condition, and the knowledge base.
As a further improvement of the present invention, in step S21, a title, a content, and an address of occurrence of a matter of a demand are entered through a reception screen; in step S22, the map screen displays the location where the event occurs, grid staff around the event, cameras, peripheral events, and construction projects according to the entered appeal title, content, and address where the event occurs, and automatically determines whether the event belongs to a city management event or a district management event according to the event property and the occurrence area, thereby prompting to dispatch to a city management gate or a district management gate for execution.
As a further improvement of the present invention, in step S22, the location of the event is precisely located on the map screen by two-dimensional maps and synchronously transmitted to the reception screen, and the reception screen receives the address information transmitted from the map screen, including the location name address information and the latitude and longitude information, and records the address information in the event reception table.
As a further improvement of the present invention, in step S22, the map screen displays the city facility in which the trouble occurred, and synchronously transfers the facility to the reception screen, and the reception screen receives the facility information transmitted from the map screen, including the type and the number, and records the facility information in the event reception table.
The invention also provides a system for realizing rapid event acceptance and event allocation based on one screen and three screens, which comprises a foreground part and a background system communicated with the foreground part, wherein the foreground part comprises a map screen, an acceptance screen and a knowledge screen, and the map screen, the acceptance screen and the knowledge screen are interacted through a message bus.
As a further improvement of the invention, the map screen comprises a map building and jurisdiction area map building module, a position and component information synchronization module, a camera and grid member scheduling module and a peripheral event checking module, the acceptance screen comprises an appeal acceptance module, an address input module and an address and facility information module which is transmitted by the map screen, and the knowledge screen comprises an item list recommendation module, a history work order recommendation module, a department duty recommendation module and a processing flow and suggestion module.
As a further improvement of the invention, the background system comprises a multi-screen control system and a database system, wherein the multi-screen control system comprises a message bus, a message subscription and release module and a message receiving module, and the database system comprises an item list library, an event library, a work list library and a knowledge library.
The invention has the beneficial effects that: by the scheme, based on the multi-screen linkage technology, rapid event handling and event distribution are achieved.
Drawings
Fig. 1 is a flowchart of a method for implementing rapid event acceptance and event distribution based on one screen and three screens according to the present invention.
Fig. 2 is a flowchart of address synchronization between a map screen and an acceptance screen of the method for realizing rapid acceptance and allocation of an event based on one screen and three screens according to the present invention.
Fig. 3 is a flow chart of facility information synchronization between a map screen and an acceptance screen of the method for realizing rapid acceptance and distribution of an event based on one screen and three screens according to the present invention.
Fig. 4 is a schematic composition diagram of a system for implementing rapid event acceptance and event distribution based on one screen and three screens according to the present invention.
Detailed Description
The invention is further described with reference to the following description and embodiments in conjunction with the accompanying drawings.
As shown in fig. 1 to 3, a method for realizing rapid event acceptance and event distribution based on one screen and three screens fully utilizes the visual image of a map and the huge memory capacity of a computer knowledge base, realizes the maximum integration and display of related information through a plurality of screens, provides more auxiliary decisions for the distribution decisions of a subcontractor, and provides recommended dispatching orders or even automatic dispatching orders for the subcontractor based on an event responsibility list, a clustering algorithm, historical dispatching order conditions and a knowledge base, and mainly comprises the following processes:
1) establishing an item list library;
to realize the rapid acceptance of the matters, firstly, a refined matter category and a responsibility department store are established, and each matter accepted by the digital city management (or 12345) is associated with a responsibility department, so that a cornerstone for accepting and allocating the matters is formed. Ideally, the event list library should cover each specific event fed back by the city manager (or citizen) in the digital city manager (or 12345), and each specific event fed back by the city manager (or citizen) can find the corresponding specific event in the event list library, but with the development of society, new situations occur from time to time, and the refinement degree of social administration and city management is higher and higher, so new accepted events occur from time to time (such as shared parking of automobiles and the like), and in this situation, we need to continuously revise the event list library.
Each item in the item list library comprises a category, an item name, an item definition, an occurrence area (city, county, street), a head-leading responsibility department, a coordination department and the like, and is convenient to be distributed to a proper department for execution according to the nature of the item and the occurrence area.
2) Because rapid acceptance and distribution are realized, more information needs to be aggregated, and the screen can not be placed down on one screen (operators (matter acceptance personnel or matter distribution/transfer personnel) are needed to switch the screen for many times to acquire related information), the patent highlights multi-screen linkage.
Typically, the screen is divided into a map screen, an acceptance screen, and a knowledge screen. After receiving a complaint piece, filling related complaints including the title, content, address and the like of the complaint on a reception screen, displaying the place where the incident occurs, grid personnel around the incident, a camera, a peripheral incident and a construction project on a map screen by a system while receiving the complaint, and automatically judging whether the incident belongs to a city management piece or a district management piece and other information according to the nature and the occurrence area of the incident, thereby prompting the issuance to a city management gate or the district management gate for execution. On the map screen, a camera can be called to verify the item content or communicate with surrounding grid operators to judge and analyze events; meanwhile, on the knowledge screen, the system automatically gives the processing flow and the allocation opinions according to the accepted appeal content, the item list library, the historical work order condition and the administration condition of each department of the government. The system can also be set to automatic allocation, so that under the condition that the item categories are accurately matched with the item list library and the historical work order, the system can automatically allocate and directly distribute to relevant departments for processing.
As shown in fig. 4, a system for implementing rapid event acceptance and event allocation based on one screen and three screens includes a foreground system and a background system, wherein the foreground system includes a map screen, an acceptance screen, and a knowledge screen, the background system includes a multi-screen control system and a database system, and the multi-screen control system includes a message bus module and modules for issuing, subscribing, and accepting messages; the database system comprises an item list library, an event library, a work list library, a knowledge base and the like.
The map screen comprises modules of construction project and jurisdiction region map falling, position and component information synchronization, camera and gridder scheduling, peripheral event viewing and the like. The construction project can influence the definition of the responsibility departments specified in the original item list, for the event falling in the construction project layer, the responsibility departments of the event are automatically converted into construction units of the construction project, and after the event position falls in the construction project, the responsibility departments of the event are automatically changed into the construction units of the construction project. Different types of events can belong to different departments due to different occurrence positions, different jurisdictions are displayed on the map, and the department to which the event belongs can be known to process according to the map falling situation of the event. Due to the complexity of the event, the event situation can be checked by a calling camera in the map layer or a gridder can be instructed to carry out survey.
The acceptance screen comprises functions of acceptance of the appeal, address input, acquisition of the address and facility information transmitted by the map screen and the like. The address entry suggestion uses a prompt input method: inputting a keyword, and automatically prompting an address containing the keyword by a system for an operator to select; when the incident place cannot be accurately input, an operator can click the place on a map screen through a mouse, accurately determine the incident place and then return the incident place to a receiving screen; the relevant information of the equipment related to the event can be transmitted from the map screen to the receiving screen by selecting the relevant equipment on the map and then clicking a button for transmitting back the equipment information.
Knowledge screen: the knowledge screen comprises four modules of item list recommendation, historical work order recommendation, department duty recommendation, processing flow and suggestion, the contents of a background database are automatically searched according to the input appeal contents, the category of an event is automatically judged through a word segmentation technology and a semantic analysis technology, and a recommendation processing department is given by combining with an event list library; if the corresponding department cannot be found through the item list library, similar cases are found through the historical work order stored in the system, and recommended handling departments are given according to the dispatching conditions of the similar cases; and if the recommended department cannot be obtained, giving a recommended handling department by combining the description of the event with the responsibility description and the authority list of the department. And according to the category determined by the appeal content, the processing flow and suggestion of the event are given.
The background system comprises a multi-screen control system and a database system; the multi-screen control system comprises a message bus, message subscription and publishing, message receiving and the like; the database part comprises an item list library, an event library, a work list library, a knowledge library and the like. Three applications (a map screen, an acceptance screen and a knowledge screen) of the multi-screen system interact through a message bus, a party who publishes information publishes the information through the bus, a party who accepts the information subscribes the message published by a publisher through the bus, and the message is accepted after the publisher publishes the message. The item list library of the database is used for storing the category of the event, the name of the event and the information of the responsibility department; the event library is used for recording information such as the content, the occurrence place and the event of the event; the work order library is used for recording the work order processing condition of the department; the knowledge base is used for storing information such as the properties of various events, processing procedures and the like.
The invention provides a method and a system for realizing rapid event handling and event distribution based on one screen and three screens, which have the following progress:
1. multi-screen linkage, namely automatically positioning the map screen to a corresponding address after an acceptance screen inputs an address or inputs the address in other modes; after the map screen accurately positions the address of the event, the information (longitude and latitude and place name address) of the address can be transmitted to the acceptance screen; the map screen can transmit the detailed information (part number, attribution department and the like) of the part corresponding to the event to the acceptance screen; the knowledge screen can automatically search the standard processing flow, suggestion and historical work order processing conditions of related events according to the appeal content, the component information and the like acquired by the acceptance screen.
2. Based on the aggregation of the data and the resources of the address, after the address of the event occurrence is obtained, the system automatically aggregates information such as video probe resources and gridder resources around the address for an operator to carry out scheduling command; and automatically displaying various on-the-road work order information and construction information in the range of about 500 meters around the event. Through the information gathering, the operator can accurately judge the event condition and accurately give responsibility treatment departments.
3. The city and district administration areas based on the event address are automatically identified and quickly positioned, and various city management cases are the same in nature, but belong to different city departments due to different occurring areas, and are also the same in street lamp damage problem, and are generally responsible for a city lamp office (a street lamp management office) due to the problem of the belonging area of the street lamp if the street lamp occurs on a city management road (generally a main road); if the local channel occurs in the local channel (generally a secondary main channel), the local lamp tube is responsible. The system manages city pipeline roads and district pipeline roads through vector road map layers in advance, makes corresponding signs, and automatically judges roads to which event occurrence points belong through point-to-area spatial analysis, thereby judging whether events are dispatched to city lamp offices or district lamp offices. On the map screen, after the location of the event is determined, the event icon can be seen on the map, the attribution department attribute of the event is selected, and the department name obtained through the calculation is displayed. On the map screen, the jurisdiction ranges of certain services (such as street lamps) in city departments and certain regional departments can be checked in detail by selecting city management or regional management, for example, the lamp office in a certain region can be selected, and the jurisdiction area of the lamp office in the region can be checked through the map.
The invention provides a method and a system for realizing rapid event acceptance and event distribution based on one screen and three screens, which are characterized in that an event list library is combed, each type of matters corresponds to a responsibility department, and experiences are solidified; the method provides richer information for the acceptance and allocation of the allocation event through a multi-screen and multi-screen linkage technology, and is easier to judge the disposal department of the event; through information transmission among multiple screens, an operator can acquire related information more quickly.
According to the method and the system for realizing rapid event acceptance and event distribution based on one screen and three screens, provided by the invention, rapid prompt of problem solutions, rapid linkage of processing resources and graphical display of jurisdiction areas are realized by means of a multi-screen linkage technology and a position-based resource and data aggregation and display technology, so that rapid acceptance and event distribution of urban managers and citizens appeal are realized.
The foregoing is a more detailed description of the invention in connection with specific preferred embodiments and it is not intended that the invention be limited to these specific details. For those skilled in the art to which the invention pertains, several simple deductions or substitutions can be made without departing from the spirit of the invention, and all shall be considered as belonging to the protection scope of the invention.
Claims (10)
1. A method for realizing rapid event handling and event distribution based on one screen and three screens is characterized by comprising the following steps:
s1, establishing a item list library;
and S2, performing event fast acceptance and event distribution by adopting multi-screen linkage.
2. The method for realizing rapid event acceptance and event distribution based on one screen and three screens according to claim 1, which is characterized in that: step S2 includes the following substeps:
s21, inputting appeal content and appeal addresses through the acceptance screen;
s22, displaying drop points and peripheral resource information of the items and construction project information on the map by the map screen according to the recorded appeal content and appeal address, and displaying the transaction flow of the items corresponding to the appeal content, the content of the corresponding item list, the transaction conditions of the items in history and recommended transaction departments by the knowledge screen according to the recorded appeal content;
s23, calling a camera through a map screen or viewing the camera on a construction map layer according to the appeal content;
and S24, distributing the items according to the information displayed by the multi-screen linkage.
3. The method for realizing rapid event acceptance and event distribution based on one screen and three screens according to claim 2, characterized in that: in step S22, the jurisdiction is graphically displayed through the map screen.
4. The method for realizing rapid event acceptance and event distribution based on one screen and three screens according to claim 2, characterized in that: in step S23, a recommended allocation plan or automatic allocation is provided for the wholesaler based on the event responsibility list, the clustering algorithm, the historical dispatch condition, and the knowledge base.
5. The method for realizing rapid event acceptance and event distribution based on one screen and three screens according to claim 2, characterized in that: in step S21, a title, a content, and an address of occurrence of an event of a demand are entered through the reception screen; in step S22, the map screen displays the location where the event occurs, grid staff around the event, cameras, peripheral events, and construction projects according to the entered appeal title, content, and address where the event occurs, and automatically determines whether the event belongs to a city management event or a district management event according to the event property and the occurrence area, thereby prompting to dispatch to a city management gate or a district management gate for execution.
6. The method for realizing rapid event acceptance and event distribution based on one screen and three screens according to claim 2, characterized in that: in step S22, the location where the event occurred is accurately located on the map screen by using the two-dimensional map, and the location is synchronously transmitted to the reception screen, and the reception screen receives the address information sent by the map screen, including the location name address information and the latitude and longitude information, and records the address information in the event reception table.
7. The method for realizing rapid event acceptance and event distribution based on one screen and three screens according to claim 2, characterized in that: in step S22, the map screen displays the city facility in which the trouble occurred, and synchronously transfers the facility to the reception screen, and the reception screen receives the facility information transmitted from the map screen, including the type and the number, and records the facility information in the event reception table.
8. A system for realizing rapid event handling and event distribution based on one screen and three screens is characterized in that: the system comprises a foreground part and a background system communicated with the foreground part, wherein the foreground part comprises a map screen, an acceptance screen and a knowledge screen, and the map screen, the acceptance screen and the knowledge screen are interacted through a message bus.
9. The system for realizing rapid event acceptance and event distribution based on one screen and three screens according to claim 8, wherein: the map screen comprises a map building and jurisdiction area map falling module, a position and component information synchronization module, a camera and grid member scheduling module and a peripheral event viewing module, the acceptance screen comprises an appeal acceptance module, an address input module and an address and facility information module for acquiring the information transmitted by the map screen, and the knowledge screen comprises an item list recommendation module, a historical work order recommendation module, a department duty recommendation module and a processing flow and suggestion module.
10. The system for realizing rapid event acceptance and event distribution based on one screen and three screens according to claim 8, wherein: the background system comprises a multi-screen control system and a database system, wherein the multi-screen control system comprises a message bus, a message subscription and release module and a message receiving module, and the database system comprises an item list library, an event library, a work list library and a knowledge library.
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| CN111598471B (en) | 2023-11-03 |
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