CN113421069A - Unified authority basic level information management system and method - Google Patents

Unified authority basic level information management system and method Download PDF

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CN113421069A
CN113421069A CN202110971120.6A CN202110971120A CN113421069A CN 113421069 A CN113421069 A CN 113421069A CN 202110971120 A CN202110971120 A CN 202110971120A CN 113421069 A CN113421069 A CN 113421069A
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item
standardized
items
module
transaction
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刘香凯
李讯
吴帆
邓志飞
王猛
代炯炯
张军
王敏
陈晓炼
罗流玉
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Yongxing Shenzhen Polytron Technologies Inc
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Yongxing Shenzhen Polytron Technologies Inc
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    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract

The invention discloses a unified authority basic level information management system and a method, wherein the system comprises: the system comprises an information integration module, an item allocation module, an item disposal module and an item review module; the information integration module is used for standardizing the input item information to obtain standardized items; the item allocating module allocates the standardized items to the item processing nodes according to the preset classification standard; the item processing module receives a processing result fed back by the item processing node; and the item rechecking module rechecks the treatment result and moves the standardized items into the item settling library when the rechecking is passed. The standardized items are obtained through the information integration module, the item allocation module allocates the standardized items to the disposal nodes, the item disposal module receives the item disposal results, and the item rechecking module moves the standardized items into the item settling library when the rechecking is passed, so that the technical problem of inaccurate information management in the prior art is solved, the automatic processing and allocation of the recorded items are realized, and the item processing efficiency is improved.

Description

Unified authority basic level information management system and method
Technical Field
The invention relates to the technical field of Internet e-government cloud application, in particular to a unified authority base information management system and method.
Background
With the gradual maturity of cloud computing ecological chains and cloud computing technologies, cloud services are used by more and more industry users, so that the overall rapid development of the market is driven, and the construction of smart cities is promoted.
New information technology constantly develops, provide new direction for current basic level administers, the construction of wisdom city is promoted in more and more places, but wisdom city construction still has the resource on the basic level management, service and the phenomenon that management is not in place, many resources and service can not satisfy community resident's demand well, and the problem of information acquisition difficulty still exists, consequently, how to realize intellectuality, become urgent technical problem that waits to solve with accurate management, the efficiency of the item processing becomes.
The above is only for the purpose of assisting understanding of the technical aspects of the present invention, and does not represent an admission that the above is prior art.
Disclosure of Invention
The invention mainly aims to provide a unified authority basic level information management system and a unified authority basic level information management method, and aims to solve the technical problem of low item processing efficiency in the conventional basic level management.
In order to achieve the above object, the present invention provides a system for managing information of a unified authority base layer, the system comprising: the system comprises an information integration module, an item allocation module, an item disposal module and an item review module;
the information integration module is used for acquiring the entry item information and carrying out standardized processing on the entry item information to obtain standardized items;
the item allocating module is used for allocating the standardized items to corresponding item handling nodes according to a preset classification standard;
the item handling module is used for receiving a handling result of the standardized item fed back by the item handling node based on the standardized item;
the item rechecking module is used for rechecking the disposal result to obtain an item rechecking result, and when the item rechecking result meets a preset standard, the standardized item is moved into an item handling library.
Optionally, the item allocating module includes an allocating instruction receiving unit and a deadline managing unit;
the allocation instruction receiving unit is used for receiving an allocation instruction of an allocation node and allocating the standardized items to corresponding item processing nodes according to the allocation instruction;
the deadline management unit is used for receiving a standard item transaction deadline and an early warning deadline sent by the allocating node, and sending deadline prompt information to the item handling node corresponding to the standard item according to the transaction deadline and the early warning deadline.
Optionally, the information integration module includes an acquisition unit, a processing unit, and an integration unit;
the acquisition unit is used for acquiring the entry item information from the terminal equipment and/or the professional item management system;
the processing unit is used for acquiring the entry item information and performing duplicate removal processing on the entry item information to obtain standardized items;
the integration unit is used for integrating the standardized items to obtain an item information table.
Optionally, the item review module includes a feedback information receiving unit, an item moving unit, and an evaluation result determining unit;
the feedback information receiving unit is used for moving the corresponding standardized items into the item to-be-transacted library when the feedback information of the item processing node is received as processable;
the item moving unit is used for moving the standardized items from the item to-be-handled storage to the item handling storage when the rechecking result meets a preset standard;
and the evaluation result determining unit is used for receiving the evaluation information of the transaction items in the item transaction library and determining the evaluation result corresponding to the transaction items according to the evaluation information.
Optionally, the item review module further includes an item upgrading unit and an item returning unit;
the item grading unit is used for grading corresponding standardized items when the feedback information of the item processing node is received and cannot be processed, marking the standardized items subjected to the grading processing as items to be allocated, and sending the items to be allocated to the item allocating module so that the item allocating module performs allocation processing on the items to be allocated;
and the item returning unit is used for returning the standardized item to the corresponding item processing node when the rechecking result does not meet the preset standard.
Optionally, the system further comprises a statistical analysis module and an evaluation management module;
the statistical analysis module is used for performing statistical analysis on the input item information and the system operation condition to obtain statistical data;
and the evaluation management module is used for generating a display chart according to the statistical data and the evaluation result of the transaction items and sending the display chart to the terminal equipment.
Optionally, the system further comprises: a process monitoring module;
and the flow monitoring module is used for displaying the item allocation process of the standardized items and the item disposal nodes where the standardized items are located when the received operation instructions accord with preset monitoring instructions.
In addition, in order to achieve the above object, the present invention further provides a unified rights base layer information management method, including:
acquiring entry item information, and carrying out standardization processing on the entry item information to obtain standardized items;
distributing the standardized items to corresponding item handling nodes according to a preset classification standard;
receiving a disposition result of the standardized transaction fed back by the transaction disposition node based on the standardized transaction;
and rechecking the disposal result to obtain an item rechecking result, and moving the standardized item into an item handling library when the item rechecking result meets a preset standard.
Optionally, after the step of assigning the standardized item to the corresponding item handling node according to a preset hierarchical classification standard, the method further comprises:
receiving a distribution instruction of a distribution node, and distributing the standardized items to corresponding item disposal nodes according to the distribution instruction;
receiving a standard item transaction deadline and an early warning deadline sent by a distribution node, and sending a deadline prompt message to an item disposal node corresponding to the standard item according to the transaction deadline and the early warning deadline.
Compared with the prior art, the invention has the following beneficial effects:
the invention provides a unified authority basic level information management system, which comprises: the system comprises an information integration module, an item allocation module, an item disposal module and an item review module; the information integration module is used for acquiring the entry item information and carrying out standardized processing on the entry item information to obtain standardized items; the item allocating module is used for allocating the standardized items to corresponding item handling nodes according to a preset classification standard; the item handling module is used for receiving a handling result of the standardized item fed back by the item handling node based on the standardized item; the item rechecking module is used for rechecking the disposal result to obtain an item rechecking result, and when the item rechecking result meets a preset standard, the standardized item is moved into an item handling library. Because the invention processes the input item information through the information integration module to obtain the standardized items, the item allocation module allocates the standardized items to the corresponding disposal nodes according to the preset classification standard, the item disposal module receives the item disposal results fed back by the item disposal nodes, and the item rechecking module moves the standardized items into the item handling library when the item disposal results meet the preset standard, the technical problem of non-precise information management in the prior art is solved, the automatic processing and allocation of the input items are realized, and the item processing efficiency is improved.
The system carries out unified acceptance, distribution, disposal, follow-up and supervision evaluation on various service, management and safety matters in the whole area, and enables the society to better develop treatment work. The system can collect multi-source items, including all-region basic grid member collection, crowd feedback, intelligent device identification (Internet of things perception device identification and AI identification) and other channel source information, realize corresponding statistical analysis, and serve leadership decision making.
The system combines basic item classification standards, implements a first-level allocation mechanism, allocates uniformly by an allocation center and directly allocates to district, street and community handlers, and builds a social management mode of immediate response to complaints, intelligent allocation, accurate dispatching and closed-loop supervision.
The system examines the acquisition and handling conditions of each unit and community aiming at the items. The method has the advantages that the method realizes the purpose that the items are collected completely, distributed timely and accurately and processed and completed within the specified time limit, ensures the high-efficiency operation of the basic treatment information system, and realizes the intellectualization, refinement and precision of community management and service.
Drawings
FIG. 1 is a block diagram of a unified rights base layer information management system according to a first embodiment of the present invention;
FIG. 2 is a block diagram of the transaction processing of the modules of an embodiment of a unified rights base layer information management system of the present invention;
FIG. 3 is a schematic diagram of an interface of a professional management system according to an embodiment of the unified rights base layer information management system of the present invention;
FIG. 4 is a block diagram of a transaction process of an embodiment of a unified rights base layer information management system of the present invention;
FIG. 5 is a schematic diagram of an interface of a transaction node according to an embodiment of a unified rights base layer information management system of the present invention;
fig. 6 is a flowchart illustrating a method for managing information of a unified rights base layer according to a first embodiment of the present invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
Referring to fig. 1, fig. 1 is a block diagram illustrating a first embodiment of a unified rights base layer information management system according to the present invention.
As shown in fig. 1, the unified rights base layer information management system includes: the system comprises an information integration module 10, an item allocation module 20, an item treatment module 30 and an item review module 40;
the information integration module 10 is configured to obtain entry item information, and perform standardization processing on the entry item information to obtain standardized items.
It should be noted that the information management system of this embodiment may be used for information management of basic level governance, the unified authority basic level information management system of this embodiment is developed based on a PaaS cloud platform, the unified authority in the unified authority basic level information management system is to integrate and redistribute all entry items first, the entry item information may be item information acquired by item acquisition software installed on a terminal device, the terminal device may be a mobile phone, a tablet, a personal computer, or the like, and the standardized processing may be a processing mode of deleting duplicate item information, a processing mode of deleting error information from entry item information, a processing mode of unifying formats of entry items, or a processing mode of filling missing information from entry item information.
It is understood that the entry transaction information may include information such as transaction collection time, transaction collector, telephone number of the transaction collector, administrative region of the transaction collection, transaction type, transaction collection address, transaction collection location type, and transaction description.
In a specific implementation, for example, referring to fig. 2, fig. 2 is a block diagram of event processing of each module in this embodiment, event collection software is installed on a cell phone of a cell salesman in a community, the cell salesman collects information such as an occurrence location, an event category, and an event related person contact way of an event by patrolling and verifying problems in the infrastructure of the community, a city content environment, social management, and the like, the information is entered into the event collection software to obtain entry event information, and the entry event information is sent to an information management system through the internet, an information integration module of the information management system obtains entry event information, and deletes duplicate event information in the entry event information to obtain standardized events.
The item allocating module 20 is configured to allocate the standardized items to corresponding item handling nodes according to a preset hierarchical classification standard.
It can be understood that, referring to fig. 2, after obtaining the standardized items, the standardized items corresponding to the entered item information may be added to a standard item library, where the standard item library is a database that is locally configured and used for storing the standardized items, which department to process the standardized items may be determined according to the preset classification criteria, and the item handling nodes are nodes where departments or personnel handling the standardized items are located, for example, when determining that a standardized item belongs to street processing according to the preset classification criteria, the item allocating module allocates the standardized items to the item handling nodes of the corresponding streets, thereby achieving the technical effects of intelligent and automatic allocation of items and precise allocation of items.
It should be understood that, referring to fig. 2, before the transaction is allocated, the standardized transactions in the standardized transaction library may be moved into the to-be-allocated library according to the sequence of the time when the standardized transactions are acquired, and after the standardized transactions are allocated to the corresponding transaction processing nodes according to the preset classification standard, the allocated standardized transactions are moved from the to-be-allocated library into the allocated library.
The transaction module 30 is configured to receive a transaction result of the standardized transaction fed back by the transaction node based on the standardized transaction.
It should be understood that, referring to fig. 2, after the standardized items are allocated to the corresponding item handling nodes, the staff at the item handling nodes processes the standardized items, the handling results include that the standardized items can be handled and the standardized items cannot be handled, the processing process can judge whether the standardized items can be handled for the staff, if the standardized items can be handled, the current handling, the supervision and the hastening are performed on the standardized items, after the current handling, the supervision and the hastening, the handling results uploaded by the staff at the terminal device of the item handling nodes are that the handling is completed, and the handling nodes feed back the handling results that are completed to the item handling module; if the transaction is impossible, the transaction result uploaded by the staff at the terminal equipment of the transaction node is the reason why the transaction is impossible and the transaction is remarked, and the transaction node feeds back the transaction result to the item transaction module.
The item review module 40 is configured to review the disposal result to obtain an item review result, and move the standardized item into an item handling library when the item review result meets a preset standard.
It should be understood that the item review result may be a completion degree of the item, whether there is a related certification document and whether the information of the disposal person is perfect, where the related certification may be a video certification document, a picture certification document, and the like, the preset criterion may be that the completion degree of the item reaches a preset completion degree, and the completion degree of the information of the disposal person is greater than a preset value, for example, the preset criterion may be that the completion degree of the item reaches 100% of the preset completion degree, there is a related certification document and the integrity degree of the information of the disposal person is greater than 85%, where the preset completion degree and the preset value may be determined according to a specific application scenario, and this embodiment is not limited thereto.
It can be understood that, referring to fig. 2, when the item review result meets the preset standard, the item review module determines that the standardized item is transacted, and moves the transacted standardized item into the item check library, which may be a database that is set in advance and stores the transaction result.
Further, in order to improve the distribution efficiency of the items, the item distribution module 20 includes a distribution instruction receiving unit and a deadline managing unit; the allocation instruction receiving unit is used for receiving an allocation instruction of an allocation node and allocating the standardized items to corresponding item processing nodes according to the allocation instruction; the deadline management unit is used for receiving a standard item transaction deadline and an early warning deadline sent by the allocating node, and sending deadline prompt information to the item handling node corresponding to the standard item according to the transaction deadline and the early warning deadline.
It should be understood that, referring to fig. 2, after the standardized items are moved into the allocated library, the staff at the allocating node can further process the items in the allocated library, the staff can perform further item deduplication operations on the standardized items in the allocated library, and can also perform allocating operations on the items in the allocated library according to item classification standards, after the allocating instruction receiving unit of the item allocating module receives the allocating instruction of the staff before the allocating node, the staff before the allocating node allocates the standardized items to the corresponding item handling nodes according to the allocating instruction, and the staff before the allocating node can further perform grading processing on the standardized items in the allocated library, for example, the standardized items are initially allocated to the item handling nodes of the community by the item allocating module, after the staff of the allocating node checks, it is determined that the standardized items should be processed by the street departments, then the standardized item is ranked to the item handling node corresponding to the street department for processing.
It can be understood that, in order to improve the processing efficiency of the event, the deadline management unit of the event allocating module can also receive a standardized event processing deadline and an early warning deadline sent by the allocating node, the deadline prompt information includes early warning deadline prompt information and overdue prompt information, after the standardized event is allocated to the corresponding event handling node, the deadline management unit can perform deadline monitoring on the processing process of the standardized event according to the processing deadline and the early warning deadline, and when the early warning deadline is reached and the standardized event allocated to the event handling node is not processed, send the early warning deadline prompt information to the corresponding event handling node to prompt a worker of the event handling node to handle the event as soon as possible; and when the transaction deadline is reached and the standardized items allocated to the item handling nodes are not processed, sending an overdue prompt message to the corresponding item handling nodes.
Further, in order to facilitate management of the entry item information and improve item processing efficiency, the information integration module 10 includes an acquisition unit, a processing unit, and an integration unit; the acquisition unit is used for acquiring the entry item information from the terminal equipment and/or the professional item management system; the processing unit is used for acquiring the entry item information and performing duplicate removal processing on the entry item information to obtain standardized items; the integration unit is used for integrating the standardized items to obtain an item information table.
It should be understood that, referring to fig. 3, the professional affair management system of the present embodiment may include 12345 affair management, urban management affair management, government online affair management, three-minor affair management and safety supervision affair management, wherein the 12345 affair management is specifically 12345 majorsman hotline, the government online affair management may include district leader mailbox, bookkeeping mailbox and the like, the three-minor affair management is specifically safety hazard management of three-minor places, the safety supervision affair management is specifically safety production hazard management, the information management system of the present embodiment performs big data docking and copying with the professional affair management system through a network, each professional affair management system transmits information of various services, management, safety affairs and the like of the basic level as entry affair information to the information management system, the acquisition unit of the information integration module of the information management system acquires entry affair information transmitted by each professional affair management system, the information integration module acquires the entry item information according to the time sequence and files the entry item information, and the unified authority basic level information management system of the embodiment can acquire the entry item information from the professional item management system.
It can be understood that, due to various sources of the items, there may be a case where the same item is repeatedly collected, for example, a grid person in a community collects an item and uploads item information, and a resident in the community collects the same item and uploads the item information, so that the recorded item information is repeated, which affects the allocation and disposal efficiency of subsequent items, at this time, the processing unit of the information integration module may compare the recorded item information, and when the repetition rate of two or more recorded item information is higher than the preset repetition rate, only one recorded item information is retained, and other repeated items are deleted to obtain standardized items.
It is to be understood that, after all the entry item information is standardized, the standardized items corresponding to the entry item information are obtained, and the integration unit may integrate the standardized items into the item information table, where the item information table may be set in advance or may be generated when the standardized items are integrated, which is not limited in this embodiment.
This embodiment provides a unified authority basic level information management system, and the system includes: the system comprises an information integration module, an item allocation module, an item disposal module and an item review module; the information integration module is used for acquiring the entry item information and carrying out standardized processing on the entry item information to obtain standardized items; the item allocating module is used for allocating the standardized items to corresponding item handling nodes according to a preset classification standard; the item handling module is used for receiving a handling result of the standardized item fed back by the item handling node based on the standardized item; the item rechecking module is used for rechecking the disposal result to obtain an item rechecking result, and when the item rechecking result meets a preset standard, the standardized item is moved into an item handling library. In the embodiment, the input item information is processed by the information integration module to obtain standardized items, the item allocation module allocates the standardized items to the corresponding disposal nodes according to the preset classification standard, the item disposal module receives the item disposal results fed back by the item disposal nodes, and the item review module moves the standardized items into the item settlement library when the item disposal results meet the preset standard, so that the technical problem of poor information management in the prior art is solved, the automatic processing and allocation of the input items are realized, and the item processing efficiency is improved; in the embodiment, various service, management and safety matters in the whole area are subjected to unified acceptance, allocation, disposal, follow-up and supervision evaluation, so that the society can better develop treatment work. The system can collect multi-source items, including all-region basic grid member collection, crowd feedback, intelligent equipment identification (Internet of things perception equipment identification and AI identification) and other channel source information, realize corresponding statistical analysis and serve leadership decision-making; combining with the basic level item classification standard, implementing a first-level allocation mechanism, uniformly allocating by an allocation center, directly allocating to district, street and community disposers, creating a social management mode of answering a complaint, intelligent allocation, accurate dispatching and closed-loop supervision, and examining the acquisition and handling conditions of the items of each unit and community; the method has the advantages that the method realizes the purpose that the items are collected completely, distributed timely and accurately and processed and completed within the specified time limit, ensures the high-efficiency operation of the basic treatment information system, and realizes the intellectualization, refinement and precision of community management and service.
Based on the first embodiment, a second embodiment of the unified rights base layer information management system of the present invention is provided.
The item review module 40 comprises a feedback information receiving unit, an item moving unit and an evaluation result determining unit; the feedback information receiving unit is used for moving the corresponding standardized items into the item transaction library when the feedback information of the item processing node is processable.
It will be appreciated that when a transaction node receives a standardised item, the staff at the transaction node needs to make an assessment of whether the standardised item can be processed, and when the standardised item can be processed, the staff at the transaction node needs to give feedback that the standardised item can be processed.
It can be understood that the transaction pending repository is a database storing standardized transactions to be handled, and since the transaction processing node needs a certain time to handle the standardized transactions after receiving the standardized transactions to be handled, in order to facilitate the management of the transaction classification, when the feedback information receiving unit of the transaction review module receives the feedback information of the transaction processing node based on the received standardized transactions as processable, the standardized transactions are moved into the transaction pending repository.
And the item moving unit is used for moving the standardized item from the item to-be-handled storage to the item handling storage when the rechecking result meets a preset standard.
It is to be understood that, after the staff at the event processing node finishes processing the allocated standardized event, the staff uploads the event processing result through the event processing node, and when the event processing result meets the preset standard, the event moving unit moves the standardized event from the event pending result library into the event pending result library, indicating that the event is processed, the event processing node may be software installed on a terminal device, and the terminal device may be a mobile phone, a tablet, or a personal computer, which is not limited in this embodiment.
And the evaluation result determining unit is used for receiving the evaluation information of the transaction items in the item transaction library and determining the evaluation result corresponding to the transaction items according to the evaluation information.
It should be understood that, after the standardized items are handled, the standardized items are moved into the item handling library, in order to objectively evaluate and supervise the staff handling the standardized items, the evaluation result determination unit may receive evaluation information of the handled standardized items, the reception of the evaluation information may be performed by telephone, short message, questionnaire, and the like, the evaluation information may be a score of the handled items, the evaluation result determination unit integrates all the received evaluation information to obtain an evaluation result of the corresponding handled items, and after the evaluation result is obtained, the evaluation result is also fed back to the staff handling the items, the unit where the staff is located, and related public places.
In a specific implementation, for example, for a transaction item in the transaction item library, the evaluation result determining unit of the transaction item review module receives the evaluation information of the transaction item, where two phones have a comprehensive score of 8 to 9 for the transaction item, one short message has a comprehensive score of 8 to the transaction item, 3 questionnaires have a comprehensive score of 8 to 9 to 8 for the transaction item, and the evaluation result determining unit obtains the evaluation result of the transaction item as a comprehensive score of 8.3, where the scoring criterion is ten times, or other scoring manners, which is not limited in this embodiment.
In the technical scheme of the embodiment, the item review module comprises a feedback information receiving unit, an item moving unit and an evaluation result determining unit; the feedback information receiving unit is used for moving the corresponding standardized items into the item transaction library when the feedback information of the item processing node is processable; the item moving unit is used for moving the standardized items from the item to-be-handled storage to the item handling storage when the rechecking result meets a preset standard; and the evaluation result determining unit is used for receiving the evaluation information of the transaction items in the item transaction library and determining the evaluation result corresponding to the transaction items according to the evaluation information. In the embodiment, the feedback information receiving unit of the item review module is used for moving the items which can be processed by the item processing node into the item to-be-transacted library, the item moving unit is used for moving the items from the item to-be-transacted library into the item to-be-transacted library when the item processing is finished, and the evaluation result determining unit is used for receiving the evaluation information of the transaction items to generate the evaluation result corresponding to the transaction items, so that the classification management and the evaluation supervision of the items in different transaction stages are realized, and the efficiency of the item transaction and the quality of the item processing are improved.
Based on the first embodiment, a third embodiment of the unified rights base layer information management system of the present invention is provided.
The item review module 40 further includes an item grading unit and an item return unit, where the item grading unit is configured to, when the feedback information received from the item disposal node is that the item cannot be processed, grade the corresponding standardized item, mark the standardized item after the grade processing as an item to be allocated, and send the item to be allocated to the item allocation module, so that the item allocation module performs allocation processing on the item to be allocated.
It should be understood that, when the item allocation module automatically allocates the standardized items to the corresponding item handling nodes according to the preset hierarchical classification standard, there may be a case of incorrect allocation, and therefore when the item handling nodes receive the allocated standardized items, the staff at the item handling nodes first evaluates the received standardized items, determines whether the standardized items can be processed by themselves, and determines whether the processable dimension may be whether the standardized items belong to items that can be processed by the department, whether the standardized items belong to items that can be processed by the level, and the like.
It can be understood that, after the staff at the item processing node evaluates the dialed standardized item and determines that the item cannot be processed, the information that cannot be processed is returned to the item grading unit of the item review module, when the item grading unit receives the feedback information that cannot be processed, the standardized item that cannot be processed and is fed back by the item processing node is graded, the standardized item that is graded is marked as an item to be graded, and the item to be graded is sent to the item review module, for example, a standardized item is graded to the item processing node of the community processing group, the staff of the node evaluates the standardized item and determines that the item cannot be processed, the information that cannot be processed is fed back to the item grading node of the item review module, and after the feedback information is received by the grading node, the standardized item grading processing node of the standardized item is graded from the item processing node of the community processing group The node is set to be promoted to a transaction processing node of a street department or a street residence unit, the standardized transaction after grading processing is marked as a transaction to be allocated, and the transaction rechecking module sends the transaction to be allocated to the transaction allocating module.
It should be understood that, after the item to be allocated is received by the item allocation module from the item review module, the item to be allocated needs to be allocated again, and when the item to be allocated is allocated again by the item allocation module, the item processing node that feeds back the item that cannot be processed is excluded.
It can be understood that after the item to be allocated is received by the item allocation module from the item review module, a reminder message may be sent to the item allocation node, and the content of the reminder message may be that the item is allocated incorrectly and needs to be allocated again, so that the staff at the item allocation node reallocates the item to be allocated again.
And the item returning unit is used for returning the standardized item to the corresponding item processing node when the rechecking result does not meet the preset standard.
It should be understood that, the case that the rechecking result does not meet the preset standard may be that the transaction completion does not reach the preset completion, there is no relevant certificate file, or the information integrity of the handler is less than the preset value, and when the rechecking result does not meet the preset standard, the transaction returning unit of the transaction rechecking module returns the standardized transaction to the corresponding transaction handling node so that the worker at the transaction handling node continues to process the transaction until the rechecking result meets the preset standard, and the transaction rechecking module moves the standardized transaction into the transaction handling library.
It can be understood that, when the girder collects the items, if the collected items can be finished in real time, the girder quickly collects and quickly handles the collected items, and feeds back the processing result of the quickly collected and quickly handled collected items to the item processing module; if the standardized items are allocated to the item handling nodes of the community handling group, the community handling group cannot handle the standardized items, feedback information is sent through the item handling nodes, the feedback information can comprise contents which cannot be processed and need grading processing, and when the feedback information comprises the contents which need grading processing, the item allocation module allocates the items to the handling nodes of street departments or dwelling units in a grading mode until the items are handled.
In a specific implementation, referring to fig. 4, a gridder quickly acquires a handling result of a fast-handling event and directly sends the handling result to an event handling module, a transaction obtained from a terminal device, a crowd or other source is subjected to an information integration module to obtain a standardized event, if the event distribution module distributes a standardized event to an event handling node of a community handling group, if the handling node of the community handling group can be handled, the event handling result is sent to the event handling module, when the event review module reviews the event, the event is moved into an event handling node library, if the event can not be handled and the grading processing is required, the event distribution module distributes the event to a handling node of a street department or a street residence unit, if the handling node of the street department or the street residence unit can be handled, the event handling result is sent to the event handling module, if the event can not be handled and the grading processing is required, the distribution module distributes the event to a handling node of a straight district or residence unit, after the event handling node of the zone front door or the residence zone unit finishes the event, the event handling result is sent to the event handling module, and when the event rechecking module rechecks the event, the event is moved into the event settling library.
Furthermore, in order to enable related personnel to master the item processing situation in time and realize fine management, the system also comprises a statistical analysis module and an evaluation management module; the statistical analysis module is used for performing statistical analysis on the input item information and the system operation condition to obtain statistical data; and the evaluation management module is used for generating a display chart according to the statistical data and the evaluation result of the transaction items and sending the display chart to the terminal equipment.
It can be understood that the statistical analysis module can perform statistics on the entry item information and each processing link acquired from each link, and the statistical content of the entry item information can include an acquisition area of the entry item information, the number of entry item information in the acquisition area, the number of items already processed in the acquisition area, and the item type of the entry item information; the statistical content of the system operation condition may include the number of the system entry item information, the number of the handling items, the number of the handled items, and the like, referring to fig. 5, fig. 5 is an interface of the item handling node, and the staff of the item handling node may know the detailed information of the items to be handled through the statistical analysis module of the system, and may also view the items to be handled and the item handling conditions in real time, where the item handling conditions include the current day condition, the current month condition, and the cumulative condition, so that the staff can comprehensively grasp the items to be handled and the items to be handled, prompt the staff to handle the items to be handled in time, and improve the item handling efficiency.
It is to be understood that the evaluation management module may generate a display chart according to the statistical data, the display chart may display the statistical data in a daily, weekly, monthly or yearly manner, and the type of the display chart may be a table, a pie chart, a graph, a bar chart or a bar chart, which is not limited in this embodiment.
It should be understood that the evaluation management module may also generate a display chart according to the evaluation result of the transaction items, and the evaluation management module may send the display chart to the terminal device for display.
Further, in order to improve the efficiency of item query, the process monitoring module further comprises a spot check result complaint unit and a monitoring unit; the spot check result complaint unit is used for receiving complaint reasons of the complaint items in the complaint item library from the user and sending the complaint reasons to the item supervising node; and the monitoring unit is used for feeding back the query result of the related matters to the user according to the query operation of the user.
The process monitoring module of the system comprises a selective inspection result complaint unit, wherein the user corresponding to the transaction items is a worker handling the transaction items.
It should be understood that, when a user performs a petition inspection result, the user may open the transaction result library, query a petition item to be petitioned according to a petition item list of the petition item library, determine to send after filling out a petition reason of the petition item, and the petition inspection result petition unit receives the petition reason of the petition item sent by the user, and sends the petition item and the corresponding petition reason to the petition inspection node so that a petitioner can reevaluate and judge the petition item based on the petition reason.
It can be understood that, the user can also check the processing progress of the transaction item of the complaint through the spot check result complaint unit, and can also delete the initiated complaint request.
It can be understood that, in order to facilitate the user to inquire about the items, the process monitoring module further comprises a monitoring unit, the monitoring unit can feed back the related inquiry result to the inquiring user according to the inquiry operation of the user, the monitoring unit can comprise an in-transaction item monitoring subunit capable of inquiring, retrieving and process monitoring the in-transaction items, a repeated item monitoring subunit capable of inquiring and retrieving repeated items, an invalid item monitoring subunit capable of inquiring and retrieving invalid items, a return item monitoring subunit capable of inquiring, retrieving and process monitoring return transaction items, an early warning item monitoring subunit capable of inquiring, retrieving and process monitoring early warning items, an overdue item monitoring subunit capable of inquiring, retrieving and process monitoring overdue items, the system comprises a to-be-allocated item monitoring subunit, a comprehensive inquiry monitoring subunit and a grading item monitoring subunit, wherein the to-be-allocated item monitoring subunit can inquire, retrieve and monitor the flow of to-be-allocated items, the comprehensive inquiry monitoring subunit can inquire, retrieve and monitor all items and the flow of to-be-graded items, and the grading item monitoring subunit can inquire, retrieve and monitor all grading items.
The item review module in the technical solution provided in this embodiment is further configured to mark a corresponding standardized item as an item to be allocated when the received feedback information of the item processing node is that the item cannot be processed, and send the item to be allocated to the item allocation module, so that the item allocation module performs reallocation processing on the item to be allocated; the item review module is further configured to return the standardized item to the corresponding item handling node when the review result does not meet a preset standard. Because the item rechecking module of the embodiment marks the standardized item as the item to be allocated when the item to be allocated cannot be processed by the allocation feedback of the processing node, and sends the item to the item allocating module for allocating again, when the item rechecking result does not meet the preset standard, the item is returned to the corresponding item processing node, so that the item can be timely processed, the item processing quality can be ensured, and the refinement and precision degree of basic level management is improved.
Referring to fig. 6, fig. 6 is a flowchart illustrating a method for managing unified rights base layer information according to a first embodiment of the present invention.
Step S10: acquiring entry item information, and carrying out standardization processing on the entry item information to obtain standardized items;
step S20: distributing the standardized items to corresponding item handling nodes according to a preset classification standard;
step S30: receiving a disposition result of the standardized transaction fed back by the transaction disposition node based on the standardized transaction;
step S40: and rechecking the disposal result to obtain an item rechecking result, and moving the standardized item into an item handling library when the item rechecking result meets a preset standard.
Further, after the step of assigning the standardized item to the corresponding item handling node according to a preset hierarchical classification standard, the method further comprises: receiving a distribution instruction of a distribution node, and distributing the standardized items to corresponding item disposal nodes according to the distribution instruction; receiving a standard item transaction deadline and an early warning deadline sent by a distribution node, and sending a deadline prompt message to an item disposal node corresponding to the standard item according to the transaction deadline and the early warning deadline.
The embodiment provides a unified authority base layer information management method, which includes: acquiring entry item information, and carrying out standardization processing on the entry item information to obtain standardized items; distributing the standardized items to corresponding item handling nodes according to a preset classification standard; receiving a disposition result of the standardized transaction fed back by the transaction disposition node based on the standardized transaction; and rechecking the disposal result to obtain an item rechecking result, and moving the standardized item into an item handling library when the item rechecking result meets a preset standard. Because the standardized items are obtained by processing the input information, the standardized items are distributed to the corresponding processing nodes according to the preset classification standard, the item processing results fed back by the item processing nodes are received, and the standardized items are moved into the item ending library when the item processing results meet the preset standard, the technical problem of inaccurate information management in the prior art is solved, the automatic processing and distribution of the input items are realized, and the item processing efficiency is improved; in the embodiment, various service, management and safety matters in the whole area are subjected to unified acceptance, allocation, disposal, follow-up and supervision evaluation, so that the society can better develop treatment work. The system can collect multi-source items, including all-region basic grid member collection, crowd feedback, intelligent equipment identification (Internet of things perception equipment identification and AI identification) and other channel source information, realize corresponding statistical analysis and serve leadership decision-making; combining with the basic level item classification standard, implementing a first-level allocation mechanism, uniformly allocating by an allocation center, directly allocating to district, street and community disposers, creating a social management mode of answering a complaint, intelligent allocation, accurate dispatching and closed-loop supervision, and examining the acquisition and handling conditions of the items of each unit and community; the method has the advantages that the method realizes the purpose that the items are collected completely, distributed timely and accurately and processed and completed within the specified time limit, ensures the high-efficiency operation of the basic treatment information system, and realizes the intellectualization, refinement and precision of community management and service.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or system that comprises the element.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.

Claims (10)

1. A unified rights base layer information management system, the system comprising: the system comprises an information integration module, an item allocation module, an item disposal module and an item review module;
the information integration module is used for acquiring the entry item information and carrying out standardized processing on the entry item information to obtain standardized items;
the item allocating module is used for allocating the standardized items to corresponding item handling nodes according to a preset classification standard;
the item handling module is used for receiving a handling result of the standardized item fed back by the item handling node based on the standardized item;
the item rechecking module is used for rechecking the disposal result to obtain an item rechecking result, and when the item rechecking result meets a preset standard, the standardized item is moved into an item handling library.
2. The unified rights base layer information management system of claim 1, wherein the transaction allotment module comprises an allotment instruction receiving unit and a term management unit;
the allocation instruction receiving unit is used for receiving an allocation instruction of an allocation node and allocating the standardized items to corresponding item processing nodes according to the allocation instruction;
the deadline management unit is used for receiving a standard item transaction deadline and an early warning deadline sent by the allocating node, and sending deadline prompt information to the item handling node corresponding to the standard item according to the transaction deadline and the early warning deadline.
3. The unified rights base layer information management system of claim 1, wherein the information integration module comprises an acquisition unit, a processing unit and an integration unit;
the acquisition unit is used for acquiring the entry item information from the terminal equipment and/or the professional item management system;
the processing unit is used for acquiring the entry item information and performing duplicate removal processing on the entry item information to obtain standardized items;
the integration unit is used for integrating the standardized items to obtain an item information table.
4. The unified rights base layer information management system of claim 1, wherein the transaction review module comprises a feedback information receiving unit, a transaction moving unit, and an evaluation result determining unit;
the feedback information receiving unit is used for moving the corresponding standardized items into the item transaction library when the feedback information of the item processing node is processable;
the item moving unit is used for moving the standardized items from the item to-be-handled storage to the item handling storage when the rechecking result meets a preset standard;
and the evaluation result determining unit is used for receiving the evaluation information of the transaction items in the item transaction library and determining the evaluation result corresponding to the transaction items according to the evaluation information.
5. The unified rights base layer information management system according to any of claims 1 to 4, wherein the transaction review module further comprises a transaction grading unit and a transaction backout unit;
the item grading unit is used for grading corresponding standardized items when the feedback information of the item processing node is received and cannot be processed, marking the standardized items subjected to the grading processing as items to be allocated, and sending the items to be allocated to the item allocating module so that the item allocating module performs reallocation processing on the items to be allocated;
and the item returning unit is used for returning the standardized item to the corresponding item processing node when the rechecking result does not meet the preset standard.
6. The unified rights base layer information management system of claim 4, wherein the system further comprises a statistical analysis module and an evaluation management module;
the statistical analysis module is used for performing statistical analysis on the input item information and the system operation condition to obtain statistical data;
and the evaluation management module is used for generating a display chart according to the statistical data and the evaluation result of the transaction items and sending the display chart to the terminal equipment.
7. The unified rights base layer information management system as recited in claim 6, wherein said system further comprises: a process monitoring module;
and the flow monitoring module is used for displaying the item allocation process of the standardized items and the item disposal nodes where the standardized items are located when the received operation instructions accord with preset monitoring instructions.
8. The unified rights base layer information management system of claim 7, wherein the process monitoring module further comprises a spot check result complaint unit and a monitoring unit;
the spot check result complaint unit is used for receiving complaint reasons of the complaint items in the complaint item library from the user and sending the complaint reasons to the item supervising node;
and the monitoring unit is used for feeding back the query result of the related matters to the user according to the query operation of the user.
9. A unified authority base layer information management method is characterized by comprising the following steps:
acquiring entry item information, and carrying out standardization processing on the entry item information to obtain standardized items;
distributing the standardized items to corresponding item handling nodes according to a preset classification standard;
receiving a disposition result of the standardized transaction fed back by the transaction disposition node based on the standardized transaction;
and rechecking the disposal result to obtain an item rechecking result, and moving the standardized item into an item handling library when the item rechecking result meets a preset standard.
10. The unified rights base layer information management method of claim 9, wherein after the step of assigning the standardized transaction to a corresponding transaction processing node according to a preset hierarchical classification standard, the method further comprises:
receiving a distribution instruction of a distribution node, and distributing the standardized items to corresponding item disposal nodes according to the distribution instruction;
receiving a standard item transaction deadline and an early warning deadline sent by a distribution node, and sending a deadline prompt message to an item disposal node corresponding to the standard item according to the transaction deadline and the early warning deadline.
CN202110971120.6A 2021-08-24 2021-08-24 Unified authority basic level information management system and method Pending CN113421069A (en)

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